MCQ: service operation
management
1. What type of process would a Cement plant be most likely to use?
a. Continuous flow
b. Project c
c. Job shop
d. Flow shop
2. Process selection is primarily considered during:
a) Planning
b) Organizing
c) Leading
d) Controlling
3. What type of process would a fertilizer plant be most likely to use
a. Continuous
b. Project
c. Job
d. Flow shop
4. The type of operation being carried out by an organization depends upon:
a) Degree of standardization
b) Volume of output
c) Demand
d) Both (a) and (b)
5. Repetitive processing results in output that is:
a) Highly standardized
b) Highly customized
c) Partially customized
d) None of the given options
6. Construction of fertilizer plant is
a. Continuous
b. Project
c. Job
d. Flow shop
7. The inputs to a transformation process include all of the following except
a. Material
b. People
c. Information
d. Transportation
8. Job shop and batch processing are differentiated on the basis of:
a) Job requirements
b) Degree of standardization
c) Volume of output
d) Both (b) and (c)
9. Automation is preferred because it:
a) Offers lesser dependence on workers
b) Results in reduction in variable cost
c) Offers easy handling of repetitive work
d) All of the given options
10. Product layout is preferably used for:
a) Repetitive processing
b) Intermittent processing
c) Both (a) and (b)
d) Neither (a) nor (b)
11. What are the two basic types of production systems?
a. Automated and manual
b. Intermittent and non-intermittent process
c. Normal and continuous process
d. Continuous process and batch
12. Process layout is used for:
a) Repetitive processing
b) Intermittent processing
c) Both (a) and (b)
d) Neither (a) nor (b)
13. The most significant advantage of U-shaped layout is:
a) Cost minimization
b) Easy handling of process
c) Increased flexibility in work
d) All of the given options
14. The goal of motion study is to achieve:
a) Cost minimization
b) Maximum efficiency
c) Profitability
d) All of the given options
15. Location decisions are viewed primarily as part of:
a) Marketing strategy
b) Growth factors
c) Financial aspect
d) Both (a) and (b)
16. Regional factors for location planning include all of the following except:
a) Raw materials
b) Markets
c) Labor considerations
d) Attitudes
17. Transportation method is a approach.
a) Quantitative
b) Qualitative
c) Scientific
d) All of the given options
18. Poor quality adversely affects:
a) Costs
b) Productivity
c) Profitability
d) All of the given options
20. A product performing consistently refers to which of the following dimensions of quality:
a) Safety
b) Conformance
c) Durability
d) Reliability
21. What type of process would a paper mill be most likely to use?
a. Continuous flow
b. Project
c. Job shop
d. Flow shop
22. Which of the following is not a type of operations?
a) goods production
b) storage/transportation
c) entertainment
d) all the above involve operations
23. Technology choices seldom affect:
a) Costs.
b) Productivity.
c) Union activity.
d) quality
24. Measurements taken at various points in the transformation process for control purposes are
called:
a) plans
b) directions
c) controls
d) feedback
25. Which of the following would not be an operations activity in a fast-food restaurant?
a. Advertising new salad dishes
b. Purchasing tomatoes
c. Planning the layout of the serving areas
d. Cooking panir palak and dal makhani
26. Budgeting, analysis of investment proposals, and provision of funds are activities associated
with the function.
a) operation
b) marketing
c) purchasing
d) finance
27. Which one of the following would not generally be classified under the heading of
transformation?
a) assembling
b) teaching
c) staffing
d) farming
28. Manufacturing work sent to other countries is called:
a) downsized
b) outsourced
c) internationalization
d) vertical integration
29. What name is often given to processes which involve the manufacture of a unique item from
beginning to end?
a. Jobbing processes
b. Continuous processes.
c. Lean production processes.
d. Batch processes.
30. Product design and process selection are examples of decisions.
a) financial
b) tactical
c) system design
d) system operation
31. Which of these layouts is most suitable for processing sugar from sugar beets or sugar cane?
a. process-oriented layout
b. fixed-position layout
c. focused factory
d. product-oriented layout
32. What is credited with gains in industrial productivity, increased standards of living and
affordable products?
a) personal computers b. the internet
c. mass transportation
d. assembly lines
33. Which of the following is an example of a Service Business?
a. Law firm
b. Hospital
c. Bank
d. Retail store
e. All of the above
34. Which is not a significant difference between manufacturing and service operations?
a) cost per unit
b) uniformity of output
c) labor content of jobs
d) Measurement of productivity.
35. Which of the following is not a characteristic of service operations?
a) intangible output
b) high customer contact
c) high labor content
d) easy measurement of productivity
e) low uniformity of output
36. Which of the following is a recent trend in business?
a) pollution control
b) total quality management
c) supply chain management
d) competition from foreign manufacturers
e) technological change
37. Farming is an example of:
a) an obsolete activity
b) a virtual organization
c) non-manufactured goods
d) a growth industry
e) customized manufacturing
38. Service strategy development begins by selecting which of the following as an operating
focus or performance priority?
a. Price
b. Quality
c. Variety
d. Treatment
e. All of the above
39. Which of the following “best practices emphasized by service executives” had the highest
mean emphasize rating?
a. Leadership
b. Accessibility
c. Quality values
d. Customer orientation
e. Listening to the customer
40. The process of comparing outputs to previously established standards to determine if
corrective action is needed is called:
a) planning
b) directing
c) controlling
d) budgeting
e) disciplining
41. Which of the following does not relate to system design?
a) altering the system capacity
b) location of facilities
c) inventory management
d) selection and acquisition of equipment
e) physical arrangement of departments
42. Operations and sales are the two- functions in businesses.
a) strategic
b) tactical
c) support
d) line
43. Marketing depends on operations for information regarding .
a) productivity
b) lead time
c) cash flow
d) budgeting
e) corporate intelligence
f) .
44. Which came last in the development of manufacturing techniques?
a) Lean production.
b) Division of labor.
c) Mass production.
d) Interchangeable parts.
45. If an artificial variable remains in the solution with a positive value after the stopping
criterion has been reached, the problem
a) is infeasible
b) is optimal
c) needs a new basis
d) has more than one solution
46. What are the two sources of costs in queuing analysis?
a) Arrivals and departures
b) Arrivals and idleness
c) Waiting customers and capacity
d) Equipment breakdowns and departures
47. Which one of these was not mentioned in the list of recent trends in operations management?
a) Total quality management
b) Worker involvement
c) Global competition.
d) Automation.
e) Environmental issues.
48. Which came last in the development of manufacturing techniques?
a) Lean production.
b) Division of labor.
c) Mass production.
d) Craft production.
e) Interchangeable parts.
49. Which of the following is not a type of operations?
a) goods production
b) storage/transportation
c) entertainment
d) price reduction
e) .
50. Which one does not use operations management?
a) A CPA firm.
b) A bank.
c) A hospital
d) They all use it.
51. The transportation model method that is used to evaluate location alternatives minimizes
total.
a) sources
b) destinations
c) capacity
d) shipping costs
70Moving from the aggregate plan to a master production schedule requires
a) rough cut capacity planning
b) sub-optimization
c) disaggregation
d) strategy formulation
74. Which of the following terms best defines the nature of Total Quality Management?
a) An art
b) A philosophy
c) A science
d) A social activity
75. Which of the following terms reflects Japanese view of continuous improvement?
a) Kaizen
b) Poka-yoke
c) Six sigma
d) Control limits
