Acknowledgement
I am very thankful to ALLAH Almighty who has given me the abilities to
do work and enthusiasm to perform well. The internship opportunity I had with
National Telecommunication Corporation was a great chance for learning and
professional development. Therefore, I consider myself as a very lucky individual as I
was provided with an opportunity to be a part of it. I am also grateful for having a
chance to meet so many wonderful people and professionals who led me though this
internship period. My internship period was an effort to gain and learn at very
dynamic place like NTC. And all happened because of HR department. But
special thanks to those who helped me in this concern. They give me very
supportive hand and super level of guidance like Mr. Muhammad Saqlain
(Deputy Director HRD) and Assistant Director Mr. Ibrar Hussain. I would like to thank
Mr. Muhammad Saqlain he provided me the opportunity to work in NTC. Taking the
advantage of this I am also very thankful to honorable Sir Abdul Razzaq who guided
me in preparation of internship report and the process of learning in the organization
before starting internship.
i
EXECUTIVE SUMMARY
National Telecommunication corporation was established on 1st January 1996 vide
Pakistan Telecom (Re-Organization) Act 1996 to provide Telecommunication services
to GoP departments formally carried out by Pakistan Telecommunication Corporation.
NTC to meet the present demand of current era realize changing environment. The
telecommunication usage is increasing worldwide at a faster pace and at the same time,
analog microwave system is facing out with digital media. NTC Data Network for
E-governance/ commerce has started functioning with a number of services ISP,
intranet and certain value added services. The corporation is also shouldering certain
significant Government projects chiefly PAKSAT, and education intranet, Moreover,
the corporation has successfully established its MIS department, which has now started
NTC in house billing.
Financially NTC showing improvement its operating expenses have been kept
minimum level by properly analyzing requirements and streamlining functions.
Emphasis is given on preventive maintenance plan, to keep the vital assets of NTC in
proper working condition. Efforts are made to keep the corporation lean, new induction
of essentially required staff is made only. The corporation is fully alive about the
training and development of its staff. Finance and Administration functions are also
being manned through professional qualified staff to run the corporation on true
corporate lines.
Telecommunication sector in Pakistan is pioneer to experience the open market
competition. All business activities and strategies revolve around the consumer needs
ii
and goals are set to meet demands to the best of their satisfaction. It understood that
quality of service and tailor made products, matching to different customers’ needs, at
competitive rate, will be the hallmark of success. Human resource department is a vital
part of NTC. It works as the soul of the corporation. The employee recruitment and
selection according to departmental needs are done by the HR department. HR trains
the employees in their expertise to enhance their work efficiency by conducting
training and workshops. HR does work for employee benefits and motivation to keep
them with organization and enhance their competency to achieve organizational goals.
iii
List of Abbreviation:
NTC- National Telecommunication Corporation
ICT- Information Communications Technology
MSDN- Multi Service Data Network
PERN- Pakistan Education and Research Network
GPON- Gigabit capable Passive Optical Networks
NGN- Next Generation Network
TDM- Time Division Multiplexer
ERP- Enterprise Resource Planning
UAN- Universal Access Number
ISDN- Integrated Service Digital Network
E-Governance-- Electronic governance
DSL- Digital Subscriber Lane
HRD- Human Resource Development
DD- Deputy Director
ADEs- Assistant Division Engineers
DE- Division Engineer
NOC- Network Operation Centre
R&M- Repair and Maintenance
FR& BD- Finance, Revenue& Budgeting
P&D- Planning and Development
IT&T-Information Technology and Telecommunication
iv
v
