LEARNING OUTCOME 3 -DESCRIBE WORK AS TEAM MEMBER
1 CONTENTS :
- Communication process
- Team structure/team roles
- Group planning and decision making
ASSESSMENT CRITERIA :
1. Appropriate forms of communication and interactions are
undertaken.
2. Appropriate contributions to complement team activities and
objectives are made.
3. Reporting using standard operating procedures is followed.
4. Development of team work plans based from on team are
contributed.
CONDITIONS :
The students/ trainees must be provided with the following:
Learning guides
Transparencies
CD’s
METHODOLOGIES:
Group Discussion/ Interaction
Simulation
Demonstration
ASSESSMENT METHODS:
Observation of work activities
Observation through simulation or role play
LEARNING EXPERIENCES
Learning Outcome 3- DESCRIBE WORK AS TEAM MEMBER
Learning activities Special Instructions
1. Read Information Sheet If you have some problem on the
2.3-1 on Communication content of the information sheet
Process don’t hesitate to approach your
facilitator.
If you feel that you are now
knowledgeable on the content of
the information sheet, you can
now answer self check provided in
the module
2. Answer self-check for 2.3-1 Refer your answer to answer
key 2.3-1
3. Read Information Sheet 2.3- If you have some problem on the
2 on Team Structure/Team Roles content of the information sheet
don’t hesitate to approach your
facilitator.
If you feel that you are now
knowledgeable on the content of
the information sheet, you can
now answer self check provided in
the module
4. Answer self-check for 2.3-2 Refer your answer to answer key
2.3-2
5. . Read Information Sheet 2.3-3 If you have some problem on the
on Role and Responsibilities with content of the information sheet
team environment don’t hesitate to approach your
facilitator.
If you feel that you are now
knowledgeable on the content of
the information sheet, you can
now answer self check provided in
the module
6. Answer self-check for 2.3-3 Refer your answer to answer key
2.3-3
INFORMATION SHEET # 2.3-1
COMMUNICATION PROCESS
Learning objectives:
1. Be more aware of the importance of communication in a
team
2. Apply the importance of good communication
Communication is the ability to share information with people and to
understand what information and feelings are being conveyed by others.
Communication can take on many forms including gestures, facial
expressions, signs, vocalizations (including pitch and tone), in addition to
speech and written communication. Trainers, trainee frequently use
nonverbal methods to communicate. Trainee often show disinterest in school
by avoiding eye contact or sitting back in their chairs with their arms folded
across their chests during instruction. Staff members may indicate that they
have time to talk but they may show disinterest by making themselves busy to
something unimportant while you are trying to talk. Conversely, a smiling,
nodding face indicates that the listener is interested in what we are saying and
encourages us to continue. Communication includes a broad range of actions
which help the students work more effectively with their teachers.
Effective communication is an essential component of organizational
success whether it is at the interpersonal, intergroup, intra group,
organizational, or external levels.
It is also very important to understand that a majoring of communication
is non-verbal. This means that when we attribute meaning to what someone
else is saying, the verbal part of the message actually means less than the non-
verbal part. The non-verbal part includes such things as body language and
tone.
If you’re a Team Member
Communicate, Communicate, and Communicate
If you have a problem with someone in your group, talk to him about it. Letting
bad feelings brew will only make you sour and want to isolate yourself from the
group. Not only does it feel good to get it out, but it will be better for the team
in the long run.
Don't Blame Others
People in your group lose respect for you if you're constantly blaming others for
not meeting deadlines. You're not fooling anyone, people know who isn't pulling
his weight in a group. Pointing the finger will only make you look cowardly.
Group members understand if you have a heavy workload and weren't able to
meet a deadline. Saying something like, "I'm really sorry, but I'll get it to you by
the end of today." will earn you a lot more respect than trying to make it seem
like it's everyone else's fault that you missed your deadline.
Support Group Member's Ideas
If a teammate suggests something, always consider it – even if it's the silliest
idea you've ever heard! Considering the group's ideas shows you're interested
in other people's ideas, not just your own. And this makes you a good team
member. After all, nobody likes a know-it-all.
No Bragging
It's one thing to rejoice in your successes with the group, but don't act like a
superstar. Doing this will make others regret your personal successes and may
create tension within the group. You don't have to brag to let people know
you've done a good job, people will already know. Have faith that people will
recognize when good work is being done and that they'll let you know how well
you're doing. Your response? Something like "Thanks that means a lot." is
enough.
Listen Actively
Look at the person who's speaking to you, nod, ask probing questions and
acknowledge what's said by paraphrasing points that have been made. If you're
unclear about something that's been said, ask for more information to clear up
any confusion before moving on. Effective communication is a vital part of any
team, so the value of good listening skills shouldn't be underestimated.
Get Involved
Share suggestions, ideas, solutions and proposals with your team members.
Take the time to help your fellow teammates, no matter the request. You can
guarantee there will be a time in the future when you'll need some help or
advice. And if you've helped them in past, they'll be more than happy to lend a
helping hand.
SELF CHECK 2.3-1
Write TRUE if the statement is correct and write FALSE if the statement is incorrect.
1. If you're unclear about something that's been said, ask for more
information to clear up any confusion before moving on
2. Effective communication is an essential component of
organizational success.
3. If a teammate suggest something, do not consider it.
4. You have to brag to let people know that you have done a good job
5. Communication is the ability to share information with people.
ANSWER KEY 2.3-1
1.True
2.True
3. False
4. False
5. True
