Communication Is A - : View Answer Correct Answer: (B) Two Way Process
Communication Is A - : View Answer Correct Answer: (B) Two Way Process
Communication is a ______________
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Correct answer: (B)
two way process.
A. internal communication.
B. interview.
C. oral communication.
D. schedule.
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Correct answer: (C)
oral communication.
A. communication development.
B. language development.
C. skill development.
D. personality development.
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Correct answer: (D)
personality development.
A. Greek.
B. Latin.
C. Chinese.
D. English.
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Correct answer: (B)
Latin.
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Correct answer: (B)
visual.
A. letter.
B. telephone.
C. e-mail.
D. fax.
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Correct answer: (B)
telephone.
A. discussion.
B. listening.
C. case study method.
D. all of the above.
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Correct answer: (A)
discussion.
A. message.
B. output.
C. input.
D. source.
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Correct answer: (A)
message.
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Correct answer: (A)
Backbone.
A. suggestion.
B. order.
C. courtesy.
D. complaint.
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Correct answer: (A)
suggestion.
A. jargon
B. expression.
C. colloquialism.
D. suggestion.
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Correct answer: (A)
jargon
12. Audio-Visual communication is most suitable for mass ______________ and mass
______________
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Correct answer: (A)
publicity & education.
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Correct answer: (B)
suggestion.
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Correct answer: (A)
confidence & wisdom.
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Correct answer: (A)
from top to bottom.
A. reports in newspapers.
B. reports through letters.
C. oral communication.
D. written communication.
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Correct answer: (B)
reports through letters.
A. debtors.
B. creditors.
C. company.
D. customers.
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Correct answer: (A)
debtors.
A. an informal report.
B. not having legal sanction.
C. always a statistical report.
D. Formal report.
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Correct answer: (A)
an informal report.
A. Monetary.
B. social.
C. non-monetary.
D. legal.
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Correct answer: (A)
Monetary.
A. enter into.
B. learning from.
C. both. (1 & 2 ).
D. leaves.
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Correct answer: (A)
enter into.
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Correct answer: (D)
education.
22. ______________ means the right use of putting in points or stops in writing.
A. exclamation.
B. semi colon.
C. comma.
D. full stop.
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Correct answer: (D)
full stop.
A. conclusion.
B. recommendations.
C. description.
D. references.
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Correct answer: (C)
description.
A. the heading.
B. date.
C. body of the letter.
D. post script.
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Correct answer: (C)
body of the letter.
A. business.
B. operation support.
C. end user systems.
D. expert systems.
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Correct answer: (D)
expert systems.
A. analog.
B. digital.
C. hybrid.
D. main frame.
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Correct answer: (A)
analog.
A. oral.
B. written.
C. special.
D. informal.
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Correct answer: (A)
oral.
28. The American style of writing the date in business letter starts with ______________
A. day.
B. month.
C. year.
D. time.
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Correct answer: (B)
month.
A. persuasion.
B. suggestion.
C. advice.
D. appreciation.
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Correct answer: (A)
persuasion.
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Correct answer: (A)
information and persuasion.
Business Communication
31. The communication cycle, the process of re translation of signals into ideas is called
A. encoding.
B. decoding.
C. response.
D. feedback.
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Correct answer: (B)
decoding.
A. internal communication.
B. external communication.
C. lateral communication.
D. Written communication.
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Correct answer: (A)
internal communication.
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Correct answer: (A)
grapevine.
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Correct answer: (A)
right hand side.
A. rereading.
B. ambiguity.
C. both.
D. misunderstanding.
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Correct answer: (C)
both.
A. external.
B. internal.
C. planning.
D. deciding.
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Correct answer: (B)
internal.
A. general or specific
B. specific.
C. particular.
D. Completely general.
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Correct answer: (A)
general or specific
A. letter-writing.
B. telephone.
C. e-mail.
D. fax.
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Correct answer: (A)
letter-writing.
A. consensus.
B. horizontal.
C. vertical.
D. upward.
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Correct answer: (A)
consensus.
A. provides a record.
B. shows courtesy.
C. avoids misunderstanding.
D. serves all the above purposes.
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Correct answer: (D)
serves all the above purposes.
Business Communication
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Correct answer: (A)
internal & external.
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Correct answer: (B)
internal communication.
A. recorded.
B. development.
C. decision-making.
D. authenticated.
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Correct answer: (A)
recorded.
A. secretary.
B. chairman.
C. shareholder.
D. laymen.
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Correct answer: (D)
laymen.
45. The value mail e-mail, video conferencing etc some of the ______________ based
media of communication.
A. computer.
B. traditional.
C. science.
D. rules.
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Correct answer: (C)
science.
A. oral communication.
B. face-to-face communication.
C. group communication.
D. visual communication.
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Correct answer: (A)
oral communication.
A. abstracting.
B. slanting.
C. inferring.
D. information.
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Correct answer: (B)
slanting.
A. coherence.
B. incompleteness.
C. faultiness.
D. jargons.
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Correct answer: (A)
coherence.
A. oral report.
B. written report.
C. business report.
D. formal report.
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Correct answer: (A)
oral report.
A. non-recurrent reports.
B. investigative reports.
C. special reports.
D. formal reports.
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Correct answer: (C)
special reports.
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Correct answer: (B)
electronic data processing.
A. copy distribution.
B. enclosures.
C. postscripts.
D. reference.
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Correct answer: (C)
postscripts.
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Correct answer: (A)
quorum.
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Correct answer: (A)
the audience is understood.
A. supervision.
B. encouragement.
C. advice.
D. suggestion.
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Correct answer: (A)
supervision.
A. a subordinate to a superior.
B. a subordinate to a subordinate.
C. a superior to a superior.
D. a superior to a subordinate.
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Correct answer: (D)
a superior to a subordinate.
A. verbal communication.
B. non-verbal communication.
C. visual communication.
D. written.
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Correct answer: (B)
non-verbal communication.
58. Salutation
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Correct answer: (B)
begins at left hand margin of the letter.
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Correct answer: (A)
time and distance.
A. My Dear Sir.
B. Sir.
C. Dear Sir.
D. Sir Mr. X.
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Correct answer: (B)
Sir.
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Correct answer: (B)
contains name and address of the receiver.
62. The usual forms of greetings used for unmarried women ______________
A. Mr.
B. Mrs.
C. Madam.
D. Gentlemen.
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Correct answer: (A)
Mr.
A. speaker.
B. receiver.
C. speech.
D. decoder.
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Correct answer: (A)
speaker.
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Correct answer: (D)
all the above.
A. principal.
B. agent.
C. subordinate.
D. owner.
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Correct answer: (C)
subordinate.
A. agenda.
B. minutes.
C. prospectus.
D. report.
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Correct answer: (A)
agenda.
A. resolution.
B. minutes.
C. invoice.
D. agenda
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Correct answer: (A)
resolution.
A. William Scott.
B. Newman & summer.
C. Matthews.
D. James.
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Correct answer: (A)
William Scott.
A. communication.
B. personal communication.
C. secret communication.
D. Informal communication.
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Correct answer: (A)
communication.
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Correct answer: (B)
cash with order.
71. ______________ reports are prepared and presented at regular and prescribed
intervals
A. periodic reports.
B. special reports.
C. informal reports.
D. non-periodical reports.
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Correct answer: (A)
periodic reports.
A. recommendations.
B. suggestion.
C. inferences.
D. conclusions.
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Correct answer: (C)
inferences.
A. process.
B. transaction.
C. operations.
D. office automation.
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Correct answer: (A)
process.
A. signature.
B. letter head.
C. salutation.
D. complimentary close.
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Correct answer: (C)
salutation.
A. simple.
B. difficult.
C. confidential.
D. ambiguous.
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Correct answer: (A)
simple.
76. Words that have more than one meaning are called as ______________
A. equivocal terms.
B. jargon.
C. trigger wards.
D. biased language.
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Correct answer: (A)
equivocal terms.
A. formal.
B. informal.
C. horizontal.
D. vertical.
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Correct answer: (B)
informal.
78. Reports from the subordinates to the superiors take the form of
A. upward communication.
B. downward communication.
C. face-to-face communication.
D. visual communication.
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Correct answer: (A)
upward communication.
A. to receive.
B. exchange of.
C. conveying.
D. all the above.
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Correct answer: (B)
exchange of.
80. Audio-Visual communication is most suitable for mass ______________ and mass
______________
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Correct answer: (A)
publicity & education.
81. When Respected Sir is the salutation the appropriate complimentary clause is
______________
A. Yours sincerely.
B. Yours faithfully.
C. Yours affectionately.
D. Yours lovingly.
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Correct answer: (A)
Yours sincerely.
A. in the beginning.
B. in the middle.
C. in the end.
D. never appears.
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Correct answer: (D)
never appears.
A. old files.
B. observation.
C. meeting.
D. all the above.
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Correct answer: (D)
all the above.
A. order.
B. warning.
C. suggestion.
D. Counseling.
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Correct answer: (A)
order.
A. noise.
B. interpretation of words.
C. by passed instruction.
D. all of the above.
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Correct answer: (A)
noise.
86. All the media available can be broadly classified into ______________ groups.
A. two.
B. three.
C. four.
D. five.
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Correct answer: (C)
four.
A. psychological.
B. physiological.
C. sociological.
D. socio psychological.
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Correct answer: (A)
psychological.
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Correct answer: (B)
oral communication.
A. agenda.
B. dividend.
C. prospectus.
D. reports.
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Correct answer: (C)
prospectus.
A. minutes.
B. resolution.
C. invitation.
D. agenda.
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Correct answer: (D)
agenda.
A. minutes.
B. notice.
C. both 1 & 2.
D. notes.
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Correct answer: (A)
minutes.
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Correct answer: (C)
free of partial average.
A. instruction.
B. persuasion.
C. suggestion.
D. motivation.
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Correct answer: (B)
persuasion.
A. business letter.
B. report.
C. document.
D. specific reports.
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Correct answer: (B)
report.
95. ______________ is a device by which losses suffered by a few are shared by many.
A. insurance.
B. cheque.
C. finance.
D. risk bearer.
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Correct answer: (A)
insurance.
A. appendix.
B. annexures.
C. index.
D. enclosures.
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Correct answer: (D)
enclosures.
97. When superiors provide directions to their subordinates regarding what to do,
which is known as ______________ communication
A. upward.
B. horizontal.
C. downward.
D. lateral.
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Correct answer: (C)
downward.
A. interpersonal communication.
B. intrapersonal communication
C. mass communication.
D. grapevines.
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Correct answer: (D)
grapevines.
A. order.
B. persuasion.
C. advice.
D. counseling.
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Correct answer: (A)
order.
A. letter.
B. e-mail.
C. telephone.
D. fax.
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Correct answer: (C)
letter.
Business Communication
101. Normal salutation in chairman's speech will be
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Correct answer: (A)
Ladies and Gentlemen.
A. body language.
B. grammar.
C. speeches.
D. written.
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Correct answer: (A)
body language.
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Correct answer: (B)
same cadre of personal.
A. brevity.
B. courtesy.
C. coherence.
D. convincing.
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Correct answer: (B)
courtesy.
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Correct answer: (A)
brain drain.
A. consideration.
B. order.
C. courtesy.
D. none.
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Correct answer: (D)
none.
A. sight.
B. sound.
C. both (a) & (b).
D. noise.
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Correct answer: (C)
both (a) & (b).
108. ________________ is the information or ideas the sender wants to give the receiver
A. input.
B. channel.
C. message.
D. output.
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Correct answer: (A)
input.
A. sincerity.
B. traditional.
C. danger.
D. faith.
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Correct answer: (A)
sincerity.
A. personality development.
B. decision making.
C. individual development.
D. Self motivation.
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Correct answer: (A)
personality development.
A. special.
B. periodic.
C. informal.
D. formal.
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Correct answer: (A)
special.
112. The minute books are the ______________ book of the company.
A. subsidiary.
B. statutory.
C. obligatory.
D. secondary.
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Correct answer: (B)
statutory.
A. by bank.
B. by supplier.
C. by customer.
D. By public.
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Correct answer: (D)
By public.
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Correct answer: (B)
sale of detergents.
A. sender oriented.
B. reader oriented.
C. company oriented.
D. business oriented.
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Correct answer: (B)
reader oriented.
A. conclusion.
B. glossary.
C. index.
D. reference.
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Correct answer: (B)
glossary.
A. data.
B. system.
C. information.
D. character.
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Correct answer: (C)
information.
A. hardware.
B. software.
C. human ware.
D. firmware.
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Correct answer: (B)
software.
A. consensus.
B. grapevine.
C. informal.
D. braindrain.
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Correct answer: (A)
consensus.
A. envelope.
B. salutation.
C. subject.
D. complimentary close.
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Correct answer: (A)
envelope.
A. work experience.
B. education.
C. affiliation and membership.
D. letter of recommendation.
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Correct answer: (B)
education.
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Correct answer: (A)
the pictures are colourful.
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Correct answer: (C)
above the salutation.
124. Messieurs
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Correct answer: (A)
a French term meaning gentlemen
A. visual communication.
B. direct conversation.
C. oral communication
D. written.
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Correct answer: (B)
direct conversation.
A. written
B. oral.
C. visual.
D. face-to-face.
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Correct answer: (B)
oral.
A. frame of a picture.
B. evidence for the communication.
C. engine to a machine.
D. borders.
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Correct answer: (A)
frame of a picture.
A. good.
B. bad.
C. excellent.
D. rather favorable.
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Correct answer: (B)
bad.
A. enclosure.
B. letter.
C. telephone.
D. feedback.
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Correct answer: (D)
feedback.
A. counselling
B. advice
C. suggestion
D. warning
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Correct answer: (A)
counselling
A. oral.
B. written.
C. vertical.
D. audio visual.
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Correct answer: (A)
oral.
A. details of product.
B. pleasing tone.
C. request for price.
D. request for traders information.
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Correct answer: (A)
details of product.
A. I attitude.
B. you attitude.
C. we attitude.
D. my attitude.
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Correct answer: (B)
you attitude.
A. emphasis.
B. attention.
C. power.
D. traditional.
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Correct answer: (C)
power.
A. member.
B. directors.
C. member and directors.
D. outsiders
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Correct answer: (A)
member.
A. formal.
B. informal.
C. oral.
D. personal.
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Correct answer: (A)
formal.
137. A report prepared and presented according to the form and procedure laid down
law is called a ______________
A. law report.
B. procedure report.
C. company report.
D. statutory report.
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Correct answer: (A)
law report.
A. collection letters.
B. letter of credit.
C. compliant letters.
D. Suggestion letters.
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Correct answer: (A)
collection letters.
A. morale.
B. motivation.
C. co-operation.
D. coordination.
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Correct answer: (A)
morale.
A. person to person.
B. many to one.
C. one to many.
D. company to company.
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Correct answer: (A)
person to person.
A. analyzing.
B. investigating.
C. making outline.
D. writing report.
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Correct answer: (B)
investigating.
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Correct answer: (A)
management information system.
A. software.
B. human ware.
C. firmware.
D. hardware.
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Correct answer: (D)
hardware.
144. ______________ is used at the end of a sentence which expreses a strong feeling.
A. colon.
B. exclamation mark.
C. semi colon.
D. the colon.
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Correct answer: (B)
exclamation mark.
A. sales letter.
B. application letter.
C. complaint letter.
D. collection letter.
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Correct answer: (B)
application letter.
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Correct answer: (A)
reports & forms.
A. body languages.
B. audio-visual communication.
C. reporting.
D. visual communication.
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Correct answer: (B)
audio-visual communication.
A. formal
B. informal
C. horizontal
D. vertical.
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Correct answer: (B)
informal
A. greater receptivity.
B. more involvement.
C. greater focus.
D. causality.
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Correct answer: (C)
greater focus.
A. current account.
B. savings account.
C. recurring deposit.
D. discounting bills.
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Correct answer: (C)
recurring deposit.
151. _________ and testimonials are important because they express the opinion of
others the applicant's suitability for a position.
A. References.
B. Qualification.
C. Service certificate.
D. Letters.
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152. _________ are our body parts especially arms, legs, hands and head convey
meaning.
A. Gestures
B. Proxemics
C. Time language
D. Paralanguage
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154. _________ are usually the least formal method of written communication within the
workplace and will usually include various notices or information relating to welfare
and safety issues;
A. Manuals
B. Memos
C. Letters
D. Circulars
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A. Vertical communication
B. Horizontal communication
C. Internal communication
D. External communication
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A. Wheel communication
B. Chain communication
C. Circular communication
D. Free flow communication.
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Correct answer: (B)
Chain communication
A. Clarity
B. Correctness
C. Concreteness
D. Consideration
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A. Appendix
B. List of references
C. Bibliography
D. Table of contents
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159. _________ Involves how we arrange personal space and what we arrange in it
A. Kinesics
B. Proxemics
C. Time language
D. Paralanguage
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A. Amendment.
B. Resolution.
C. Debate.
D. Minutes.
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161. _________ is a document sent with your resume to provide additional information
on your skills and experience.
A. Hand-outs
B. Curriculum vitae
C. Application letter
D. Sales letter
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A. Memo
B. Notice
C. Circular
D. Publicity
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A. Self esteem
B. Self perception
C. Self concept
D. Self Efficacy
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A. Presentation
B. Group discussion
C. Group interview
D. All of these
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A. Structured
B. Unstructured
C. Depth
D. Exit
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A. Discriminative listening
B. Biased listening
C. Evaluative listening
D. Appreciative listening
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167. _________ is an assigned communication for a purpose and for specific receiver or
reader.
A. Report
B. Memos
C. Letters
D. Circulars
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168. _________ is done by drawing a list of the items of business to be transacted at the
meeting.
A. Minutes.
B. Resolution.
C. Invitation.
D. Agenda.
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A. Soliloquies
B. Interpersonal communication
C. Intrapersonal communication
D. Mass communication.
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170. _________ is talking to oneself in one's own mind such as soliloquies, asides in
dramatic work etc.
A. Dialogue
B. Interpersonal communication
C. Intrapersonal communication
D. Unilateral communication.
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A. Sensation
B. Retention
C. Perception
D. Cognition
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172. _________ is the process of exchanging messages between a seller and a customer.
A. Organisational communication
B. Business Communication
C. Managerial communication
D. Professional communication
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A. Kinesics
B. Proxemics
C. Time language
D. Paralanguage
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174. _________ is the wordless form of communication which takes the form of postures,
body language ,facial expressions, eye contacts, tension, breathing and tones etc.
A. Verbal communication
B. Garbage communication
C. Informal communication
D. Non-Verbal communication
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A. Deep
B. Passive
C. Full
D. Discriminative
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176. _________ Means how our voice stress, pause, sigh etc. communicates.
A. Paralanguage
B. Body language
C. Gestures
D. Proxemics
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177. _________ means the position in which you hold your body when standing or
sitting.
A. Gestures
B. Postures
C. Paralanguage
D. Proxemics
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A. Informative
B. Persuasive
C. Image building
D. Decision making
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A. Coherence
B. Notion
C. Distraction
D. Psychological noise
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180. _________ refers to the amount of space that individuals naturally maintain
between each other.
A. Chronemics
B. Gestures
C. Proxemics
D. None of these.
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181. _________ takes place when you listen to only those things that you want to hear
or to those that you interested
A. Discriminative listening
B. Biased listening
C. Selective Listening
D. Appreciative listening
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183. A _________ focuses on your skills and experience, rather than on your
chronological Work history
A. Functional resume
B. Mini resume
C. Combination resume
D. Chronological resume
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184. A _________ includes rules for forming compound words, abbreviating technical
terms, and writing unusual or difficult words
A. Appendix
B. List of references
C. Bibliography
D. Glossary
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A. Resume
B. Curriculum vitae
C. Application letter
D. Sales letter
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Correct answer: (C)
Application letter
A. Resume
B. Curriculum vitae
C. Application letter
D. All the above
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187. A _________ Starts by listing your work history, with the most recent position listed
first.
A. Functional resume
B. Mini resume
C. Combination resume
D. Chronological resume
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A. Oral communication.
B. Face-to-face communication.
C. Group communication.
D. Visual communication.
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A. It is coordinated by a moderator
B. It measures group communication skills
C. Members have to listen to the views of others
D. The topic, time and number of participants are all decided in advance
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A. More than 15
B. Less than 15
C. Negative
D. Zero
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A. Formal.
B. Informal.
C. Statutory.
D. General.
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194. A synopsis of the most relevant professional experiences you have for the
particular job for which you are applying.
A. Resume
B. Curriculum vitae
C. Application letter
D. Hand-outs
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195. According to Proxemics (space language), zones are classified into _________
categories
A. 3
B. 4
C. 5
D. 6
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A. Formal communication
B. Non-verbal communication
C. Informal communication
D. Oral communication
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Correct answer: (B)
Non-verbal communication
A. Save time.
B. Save money.
C. Permanent record.
D. Neat.
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A. Email
B. symbols
C. Telephone calls
D. Text messaging
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199. All the following are principles of business letter writing, except:
A. Consideration
B. Correctness
C. Conciseness
D. Concurrency
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A. Meeting.
B. Business tours.
C. Exhibition.
D. Personal notes.
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Business Communication
A. Horizontal communication
B. Lateral communication
C. Diagonal communication
D. Vertical communication
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A. Community
B. Share
C. Common
D. Marxist
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204. Communication means _________ information, feeling and thoughts, with others.
A. To receive.
B. Exchange of.
C. Conveying.
D. All the above.
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205. Communication meant for changing the attitude of others is known as _________
communication.
A. Directive
B. Mass
C. Persuasive
D. All the above.
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A. Enquire.
B. Barriers.
C. Encoding.
D. Decoding.
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A. Internal communication.
B. Interview.
C. Oral communication.
D. Schedule.
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A. Encoding
B. Sender
C. Channel
D. Feedback
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209. Communication through news papers and television are known as:
A. Group communication
B. Interpersonal communication
C. Mass communication
D. None of these.
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A. Directions
B. Orders
C. Complaints
D. Instructions
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A. Cover letter
B. Interview
C. Curriculum Vitae
D. Bio-data
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Correct answer: (C)
Curriculum Vitae
A. Crispness
B. Comprehensiveness
C. Specificity
D. Brevity
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A. Personal profile
B. Personal data sheet
C. Qualification sheet
D. All the above
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A. Physical barriers
B. Semantic barriers
C. Encoding barriers
D. Technical barriers
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A. Empathetic listening
B. Therapeutic listening
C. Relational listening
D. Active listening
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218. Different components of the presentation that attract the attention of audience
are:
A. Hand-outs
B. Cue-cards
C. Attention grabbers
D. None of these
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A. Vertical communication
B. Horizontal communication
C. Diagonal communication
D. None of these
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A. Collection letters.
B. Letter of credit.
C. Compliant letters.
D. Suggestion letters.
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A. Clarity
B. Correctness
C. Crispness
D. Conciseness
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A. Personality
B. Communication
C. Leadership
D. All the above
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A. Clarity of message
B. Courtesy of message
C. Readability of message
D. All the above.
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A. Planned interview
B. Unstructured interview
C. Group interview
D. None of these
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A. Superiors
B. Peers
C. Subordinates
D. Employees' unions
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A. Non-Verbal Message.
B. Direct conversation.
C. oral communication
D. Written.
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A. Formal.
B. Informal.
C. Horizontal.
D. Vertical.
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A. Formal
B. Informal
C. Horizontal
D. Vertical.
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Correct answer: (B)
Informa
A. Face-to-face discussion.
B. Telephonic talk.
C. Periodical meeting.
D. All the above.
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A. Chain
B. Circular
C. Inverted V
D. Wheel
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233. In _________ form of communication, all the subordinates of a superior talk to one
another through his medium and the superior works as a hub.
A. Wheel communication
B. Chain communication
C. Circular communication
D. Free flow communication.
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234. In _________ layout of letter, every line begins at left margin and thus makes each
paragraph look like a distinct block of message.
A. Full block
B. Semi-block
C. Simplified
D. All the above.
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A. Formal Communication
B. Informal communication
C. Meta communication
D. None of these
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236. In _________, the receiver holds preconceived notions, which shape the way a
receiver decodes the sender's message.
A. Discriminative listening
B. Biased listening
C. Evaluative listening
D. Appreciative listening
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A. Probe
B. Respond to the feelings
C. Interpret
D. advice
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Correct answer: (B)
Respond to the feelings
A. Grapevine.
B. Lateral.
C. Visual.
D. Horizontal.
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239. It involves how we say something in different pitch, tone and voice modulation
such as slow or fast.
A. Kinesics
B. Proxemics
C. Time language
D. Paralanguage
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A. Resolution.
B. Minutes.
C. Invoice.
D. Agenda
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242. Listening has been identified as one of the "seven habits of highly effective
people" by:
A. Lundsteen
B. Stephen Covey
C. Lee Iacocca
D. Tom Peters
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243. Listening, reading, speaking and writing are all types of:
A. Communication skills.
B. Emotional barriers.
C. Evaluation techniques.
D. Nonverbal communication.
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A. Hand-outs
B. Cue-cards
C. Attention grabbers
D. None of these
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A. Inability to understand
B. Confusion in the mind of receiver
C. Confusion in the mind of sender
D. Inability to speak
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A. Formal
B. Tool for external communication
C. Concise
D. Pretentious
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A. Downward communication
B. Upward communication
C. Diagonal communication
D. Horizontal communication
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A. Informative
B. Persuasive
C. Image building
D. Multipurpose
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240. Our purpose in a _________ presentation is to move your audience to take your
suggested action.
A. Informative
B. Persuasive
C. Image building
D. Decision making
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A. Resolution.
B. Minutes.
C. Invoice.
D. Agenda
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242. Listening has been identified as one of the "seven habits of highly effective
people" by:
A. Lundsteen
B. Stephen Covey
C. Lee Iacocca
D. Tom Peters
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243. Listening, reading, speaking and writing are all types of:
A. Communication skills.
B. Emotional barriers.
C. Evaluation techniques.
D. Nonverbal communication.
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A. Hand-outs
B. Cue-cards
C. Attention grabbers
D. None of these
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A. Inability to understand
B. Confusion in the mind of receiver
C. Confusion in the mind of sender
D. Inability to speak
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A. Formal
B. Tool for external communication
C. Concise
D. Pretentious
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A. Downward communication
B. Upward communication
C. Diagonal communication
D. Horizontal communication
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A. Informative
B. Persuasive
C. Image building
D. Multipurpose
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A. Informative
B. Persuasive
C. Image building
D. Decision making
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A. Vertical communication
B. Horizontal communication
C. Internal communication
D. External communication
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A. Oral.
B. Visual.
C. Written.
D. Spoken.
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A. Punctuation
B. Length of words
C. Active and passive voice
D. Spelling
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A. Vertical communication
B. Horizontal communication
C. Internal communication
D. External communication
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256. Small cards that contain the important points of presentation is known as:
A. Hand-outs
B. Cue-cards
C. Attention grabbers
D. None of these
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257. The business letter that neither please nor displease the receiver, but are received
with interest are known as
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259. The concept the individual has of himself as a physical, social and spiritual or
moral being is:
A. Self esteem
B. Self perception
C. Self concept
D. Stereo typing
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A. A subordinate to a superior.
B. A subordinate to a subordinate.
C. A superior to a superior.
D. A superior to a subordinate.
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A. Knowledge
B. Personality
C. Group communication skills
D. Leadership skills
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264. The message sent is not always the same as the meaning attached to the
message. This is because of the:
A. Wrong sender
B. Wrong medium
C. Faulty message
D. Inaccurate decoding
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265. The minute books are the _________ book of the company.
A. Subsidiary.
B. Statutory.
C. Obligatory.
D. Secondary.
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A. Discriminative listening
B. Comprehension listening
C. Appreciative listening
D. Evaluative listening
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A. Five
B. Six
C. Seven
D. Four
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269. The purpose of a _________ is to help the management identify the reasons
underlying a situation that management already know.
A. Report
B. Memos
C. Letters
D. Circulars
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271. The resume should be written before the job application letter because:
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A. Memory
B. Memorizing
C. Memorandum
D. Members order
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275. This communication takes place among the members of a group where every
member of a group can communicate with the nearest two members.
A. Wheel communication
B. Chain communication
C. Circular communication
D. Free flow communication.
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Correct answer: (C)
Circular communication
A. Elton Mayo
B. Weber
C. Maslow
D. Eric Berne
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A. Discriminative listening
B. Biased listening
C. Evaluative listening
D. Appreciative listening
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278. Which is NOT one of the three purposes for giving oral presentations?
A. To persuade
B. To debate
C. To build goodwill
D. To inform
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281. Which of the following indicates the correct sequence of the elements of
communication in the communication process?
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A. Clarity
B. Conciseness
C. Candidness
D. All the above
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A. Glossary
B. Cover letter
C. Recommendation
D. Executive summery
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A. Clarity
B. Consideration
C. Concreteness
D. Collectiveness
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A. Cover
B. Recommendation
C. Title page
D. Glossary
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A. Affective
B. Cognitive
C. Openness
D. Intentional
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A. Salutation
B. Close
C. Attention line
D. Body
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A. Business enquiry
B. Sales letter
C. Quotations
D. Reference letter.
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A. Appendix
B. List of references
C. Bibliography
D. Conclusion
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292. Which of the following is not an element of front matters of business report?
A. Introduction
B. Cover letter
C. Acknowledgement
D. Table of contents
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A. Sluggishness
B. Premature evaluation
C. External distractions
D. All of these.
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A. Refusal letter
B. Customer relation letter
C. Order status letter
D. All of these.
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Correct answer: (D)
All of these.
A. Cinema.
B. Television.
C. Drama
D. All the above.
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A. Modest
B. Unrealistic
C. Realistic
D. None of the above
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A. Reports
B. Forms.
C. Notice.
D. None of these.
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300. A formal work plan usually includes the following elements except
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301. A successful resume conveys seven qualities that employers seek; which of the
following is not one of them?
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302. A successful resume conveys seven qualities that employers seek; which of the
following is not one of them?
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304. All of the following are features of the direct approach for routine messages
except
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305. All of the following are good advice about tone except
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307. All of the following are important to conducting productive meetings except
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A. ethical dilemmas.
B. attacking your opponent.
C. begging the question.
D. hasty generalization.
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309. All of the following are questions to consider during the first pass through a draft
except
A. Have you covered all your points in the most logical order?
B. Are the most important ideas developed adequately?
C. Is there a good balance between the general and the specific?
D. What score does the Fog Index give it?
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310. All of the following are questions to consider during the first pass through a draft
except
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311. All of the following are strategies to use if your message will displease your
audience except
A. close cordially.
B. open with the main point.
C. in the body give reasons that justify a negative answer.
D. open with a neutral statement.
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312. All of the following are suggestions for writing condolence messages except
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313. All of the following messages are likely to please your audience except
A. providing routine information as part of your regular business.
B. announcing a price cut.
C. granting an adjustment.
D. accepting an invitation.
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314. All of the following will help you send an effective on-the-job e-mail message
except
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A. openness--getting feelings out in the open before dealing with the main issues.
B. proaction--dealing with minor conflict before it becomes major conflict.
C. communication--getting those involved in conflict to participate in resolving it.
D. determination--making sure your viewpoint prevails.
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Correct answer: (D)
decisiveness--making sure a decision is made.
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318. An interview proceeds through three stages; which is not one of them?
A. The decision
B. The question-and-answer session
C. The warm-up
D. The close
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319. Business writers use what type of design elements to provide visual clues to the
importance of various ideas and their relationships?
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321. Do all of the following when you are writing sales letters except
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322. During what stage does the interviewer control the interview by asking a series
of questions in a set order?
A. An open-ended interview
B. A structured interview
C. Pre-employment testing
D. Handwriting analysis
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324. E-mail can be used for external communications in which of the following
situations?
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A. memorizing it.
B. reading it.
C. impromptu speaking.
D. speaking from notes.
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A. letter of transmittal.
B. title page.
C. letter of authorization.
D. title fly.
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327. In a recent Ipso-Reid survey of office workers across Canada, on average, what
was the reported number of hours per week spent in meetings?
A. 20.8 hours
B. 10.4 hours
C. 5.2 hours
D. 2.7 hours
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329. In asking for a recommendation from someone with whom you have not had
contact for some time, include the following information except
A. any special events that might bring a clear, favourable picture to mind.
B. All of the above should be included.
C. the nature of the relationship.
D. the dates of the association.
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330. In longer messages, the first few paragraphs should establish the following except
A. recommendations.
B. subject.
C. organization of the material.
D. purpose.
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332. It is best to use an oral channel in the following situations except when
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333. Most grammar checkers can perform the following tasks except
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A. preprinted form.
B. memo.
C. e-mail.
D. letter.
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Correct answer: (C)
e-mail.
335. Sales and fundraising messages are alike in the following ways except
A. both compete for business and public attention, time, and dollars.
B. both attempt to persuade readers to spend their time or money on the value
being offered.
C. both generally use the AIDA sequence to deliver the message.
D. both are sent by nonprofit organizations persuading others to donate money
or time to help others.
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A. Persuasive
B. Informative
C. Entertaining
D. Motivational
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337. Taking the direct approach in a bad-news message provides the following
advantages except
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339. The communication dilemma faced by Sue Lee at Suncor Energy Inc. includes
each of the following except
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341. The following are advantages gained by preparing the visuals before writing the
text except
A. By starting with the visual aids, you develop a graphic story line that can be
used for your written report.
B. Much of the fact finding and analytical work is already in tabular or graphic
form, so sorting through your visuals will help you decide what you're going to
say.
C. Because your text will explain and refer to any tables, charts, and graphs you
include, you save time by having them ready before you start to write.
D. All the above are advantages gained by preparing the visuals before writing the
text.
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A. supplementary parts.
B. channel and medium.
C. text of the report.
D. prefatory parts.
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A. too much white space and such devices as indentations and boldface.
B. too long.
C. too slick.
D. amateurish.
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346. The following are common mistakes to avoid in making persuasive arguments
except
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347. The following are common structural approaches for analytical reports except
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A. people include things in an e-mail message that they would not say in person
or type in a document.
B. increased access to other employees.
C. people tend to overuse it.
D. a lack of privacy
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351. The following are examples of transitions that connect ideas except
A. "for example"
B. "Now that we've reviewed the problem, let's take a look at some solutions."
C. "therefore"
D. "Now I'd like to hear from the audience."
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355. The following are guidelines for making a database search except
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357. The following are key ingredients of a good persuasive claim except
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A. conducting interviews.
B. surveying people.
C. making observations.
D. reading books and articles.
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Correct answer: (D)
must be based on primary, not secondary sources.
360. The following are questions to ask yourself in order to make ethical choices
except
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361. The following are structural approaches for a logical argument except
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362. The following are techniques for stating bad news except
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364. The following are tips for the application letter except
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365. The following are tools for giving readers a sense of the overall structure of your
document except
A. the opening.
B. previews and reviews.
C. headings and lists.
D. All the above are tools for giving readers a sense of the overall structure of your
document.
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366. The following are topics for arranging material in an informational report except
A. indirect order.
B. sequence.
C. geography.
D. chronology.
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Correct answer: (A)
indirect order.
367. The following are transitional words indicating a causal relationship except
A. therefore.
B. consequently.
C. on the other hand.
D. as a result.
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A. supporting a recommendation.
B. monitoring and controlling operations.
C. implementing policies and procedures.
D. complying with government regulations.
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373. The following are ways to use the Web to search for jobs except
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A. emotional distractions.
B. ethical communication.
C. restrictive environments.
D. too many messages.
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375. The following guidelines apply to the middle section of routine requests except
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376. The following guidelines will help you write survey questions that yield reliable,
valid results except
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377. The following is good advice about the preliminary screening interview except
A. call attention to one key aspect of your background that is relevant to the job
in question.
B. talking too much can be a big mistake.
C. keep responses short and to the point.
D. All the above are good advice about the preliminary screening interview.
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A. electronic database.
B. business books.
C. librarians.
D. All the above are found in libraries.
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381. The following statements about an oral communication channel are true except
A. The more you interact with your audience, the more control you will have.
B. An opportunity of an oral communication channel is your ability to use
nonverbal cues to reinforce your message.
C. The major opportunity of an oral communication channel lies in the interaction
that is possible between you and your audience.
D. All the above statements are true.
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Correct answer: (A)
The more you interact with your audience, the more control you will have.
382. The following statements about describing your work are true except
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383. The following statements about formal reports are true except
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384. The following statements about letters from Japan are true except
A. A thank you for your patronage will appear early in the letter.
B. They typically begin with a remark about the season or weather.
C. The main idea will come first.
D. Early in the letter will be an inquiry about your health or congratulations on
your success.
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A. Use a preview section to help readers get ready for new information.
B. Previews help readers absorb details while keeping track of the big picture.
C. Preview sections precede important material in a report.
D. Previews are helpful when the information is complex or unexpected.
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386. The following statements about the ending of a report are true except
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387. The following statements about the synopsis of a proposal are true except
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388. The following statements about visual aids are true except
A. Visual aids dramatically increase the audience's ability to absorb and remember
information.
B. Visuals are a convenience for the speaker because they are an effective tool for
remembering the details of a message.
C. Audiences remember 20 percent of the speaker's message when the
information is supported with visual aids.
D. Speakers who use visual aids often appear better prepared and more
professional than speakers who do not use visual aids.
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389. The following statements are true about discussing salary except
A. You're in a strong position if your skills are in short supply and you have several
offers.
B. Most organizations are fairly flexible about salary practices, especially at the
entry level.
C. If asked about salary requirements, say that you would expect to receive the
standard salary for the job in question.
D. Let the interviewer raise the subject.
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A. They let readers know how they can benefit from reading it.
B. Avoid phrases such as "To whom it may concern."
C. Both solicited and unsolicited application letters need attention-getting
openers.
D. Send your application letter and resume together.
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A. The middle section presents details about your strongest selling points.
B. The opening paragraph should state the position you are applying for.
C. The final paragraph asks the reader for a specific action.
D. All the above statements are true.
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394. The following statements are true of the open-ended interview except
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395. The following statements are true of the structured interview except
A. Working from a checklist of questions, the interviewer asks candidates each
prepared question.
B. In a structured interview the employer asks a series of prepared questions in a
set order.
C. A structured interview is generally used after the screening stage.
D. The structured interview is generally regarded as a poor measure of an
applicant's personal qualities.
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396. The following tips will help you make oral presentations to intercultural audiences
except
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397. The following tips will help you prepare for a job interview except
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398. The following tips will help you prepare for a video interview except
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A. previews the main ideas and the order in which they will be covered.
B. introduces the subject of the report.
C. indicates why the subject is important.
D. lists the recommendations.
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402. The tone of a bad-news message helps readers in the following ways except
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A. holding your arguments until the other person is ready for them.
B. evaluating others' objections fairly.
C. ignoring it until it goes away.
D. making people aware of their resistance.
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404. To discover what will bring you satisfaction on the job, ask yourself the following
questions except
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405. To evaluate the credibility of sources, ask the following questions except
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Correct answer: (B)
Can it be found by several different search engines?
406. To help decide whether or not to send your business message at this time, you
should ask yourself four questions. Which of the following is not one of those
questions?
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407. To hold the attention of your audience during a speech or presentation, you must
do all of the following except
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408. To limit the scope of a study, ask the following questions except
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A. establish credibility.
B. summarize the main idea.
C. indicate the order in which you will develop these points.
D. identify the supporting points.
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Business Communication
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Correct answer: (D)
61% receiving/39% sending
A. 45%
B. 20%
C. 10%
D. 65%
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A. 25 %
B. 2%
C. 40 %
D. 15 %
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415. What step in the communication process allows you to evaluate your message's
effectiveness?
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417. When choosing an appropriate style for a speech, which of the following is not a
factor to consider?
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418. When closing a speech or presentation, you should do all of the following except
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419. When critiquing a document, you should concentrate on these elements except
A. Is it long enough?
B. Is the factual material correct?
C. Does the document use unambiguous language?
D. Does the document accomplish the intended purpose?
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420. When deciding whether to use the direct or indirect approach, consider the
following questions except
A. How serious is the situation?
B. What is the reader's likely reaction to the news?
C. How important is the message?
D. How well do you know the readers?
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421. When employers consider a candidate for a job, they consider the following
except
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422. When giving a negative performance review follow these guidelines except
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423. When giving reasons for saying no, use the following techniques except
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Correct answer: (A)
cite company policy to cushion the bad news.
424. When granting a claim for adjustment when a third party is at fault, which of the
following is not a good option to consider?
A. Honour the claim, but explain that you are not at fault.
B. Refer the claimant to the third party.
C. Simply honour the claim.
D. Honour the claim and emphasize the explanation that it was not your
company's negligence that caused the problem.
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426. When planning bad-news messages, you should consider the following questions
except
A. Do your readers prefer to receive the negative news up front, without delay?
B. Should it be sent in writing?
C. Would they accept the news more readily if you explained your reasons first?
D. All the above questions should be considered when planning bad-news
messages.
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427. When speaking English to people who speak English as a second language, follow
all of the following guidelines except
A. let other people finish what they have to say.
B. try to eliminate "noise."
C. look for feedback.
D. repeat your sentence in a louder voice than necessary.
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429. When writing for an international audience, which of the following will not
promote clarity?
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430. When writing your first letter to a company to ask for a claim or adjustment, you
should do all of the following except
431. When you are dissatisfied with a company's product or service, which of the
following is the best option?
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432. Which is not a good reason for using the passive voice?
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433. Which is not one of the steps in the three-step oral presentation process?
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A. ith competitors
B. with customers
C. with journalists
D. all of the above
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436. Which of the following categories of messages should not be written in the direct
approach?
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Correct answer: (C)
The median is the sum of all the items in the group divided by the number of items in
the group
438. Which of the following documentation styles should not be used in a formal
report?
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439. Which of the following elements does not belong in the close of a routine
request?
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440. Which of the following is a communication barrier that often exists between
people?
A. Deadlines
B. Incorrect choice of medium.
C. Inadequate communication structures
D. Differences in perception
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443. Which of the following is a recommended activity in your search for employment?
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A. "Handled all customer complaints and resolved all product order discrepancies"
B. "Won a trip to Europe for opening the most new customer accounts in my
department"
C. "Member of special campus task force to resolve student problems with
cafeteria assignments."
D. "Responsible for developing a new filing system"
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445. Which of the following is an example of something that you could do to make
your business writing more effective?
A. Replace the phrase "prior to the start of" with the word "before".
B. Replace the word "repeat" with the phrase "repeat again" for greater emphasis
C. Replace the phrase "modern equipment" with "modern up-to-date equipment"
for greater emphasis.
D. Replace the word "fundamentals" with the phrase "basic fundamentals" for
greater emphasis.
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A. 50 precent
B. Acording to
C. Sincerely
D. definately
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447. Which of the following is not a characteristic of a business document that has
used design elements effectively?
A. Balance
B. Consistency
C. Restraint
D. Tone
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A. Occupation
B. Personality
C. Lifestyle
D. Attitudes
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449. Which of the following is not a common problem that can cause poor
organization of a message?
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A. Audience-centred
B. Purposeful
C. Dramatic
D. Concise
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Correct answer: (C)
Dramatic
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A. Academic credentials.
B. Employment history.
C. Name and address.
D. Names of previous supervisors
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454. Which of the following is not a main purpose of employee performance reviews?
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455. Which of the following is not a result of increased globalization and workforce
diversity?
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456. Which of the following is not a situation requiring bad news messages about
company operations?
A. A change in company policy that will have a negative effect on the reader
B. Controversial or unpopular company operations
C. Problems with company performance
D. All these situations require a bad-news message.
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457. Which of the following is not a strategy for defining the main idea?
A. Storyteller's tour
B. Question-and-answer chain
C. Random list
D. Outline
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458. Which of the following is not a technique for revising for clarity?
A. Impose parallelism.
B. All are techniques for revising for clarity.
C. Divide overly long sentences.
D. Rewrite hedging sentences.
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459. Which of the following is not a technique for revising for clarity?
A. Correct dangling modifiers.
B. Reword long noun sequences.
C. Moderate your enthusiasm.
D. Use the "you" attitude.
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460. Which of the following is not a technique for revising for conciseness?
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461. Which of the following is not a tool that is actively used in the technological
workplace?
A. Extranets
B. Streamlined forms
C. E-mail
D. Cell phones
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A. Green
B. Productivity
C. Tradition
D. Progress
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Correct answer: (A)
Green
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464. Which of the following is not one of the five phases of decision making?
A. Conflict
B. Repetition
C. Orientation
D. Brainstorming
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465. Which of the following is not one of the headings of an FCR worksheet?
A. Conclusions
B. Recommendations
C. Facts
D. Findings
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466. Which of the following is not one of the steps in the three-step writing process?
A. Brainstorming
B. Completing
C. Writing
D. Planning
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A. The greater the difference between the sender's culture and the receiver's
culture, the greater the chance for misunderstanding.
B. Effective intercultural communication depends on recognizing the ways in
which people differ.
C. Use the "golden rule" when communicating across cultures; that is, treat others
the way you would like to be treated.
D. Ignorance of cultural differences can cause Canadians to act improperly when
abroad.
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A. Quebecois
B. Metis
C. hockey fans
D. All of the above
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A. Elderly/"old people"
B. High-calorie food/"high-energy food"
C. Used cars/"resale cars"
D. Cheap merchandise/"bargain prices"
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473. Which of the following phrases should not be used in the close of a bad-news
message?
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Correct answer: (C)
Avoid all these phrases.
474. Which of the following questions should you not ask the interviewer during a job
interview?
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475. Which of the following sentences should not be used in a bad-news message?
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476. Which of the following statements about a formal report style is not true?
A. When you write in a formal style, you use no jokes, no similes or metaphors,
and very few colourful adjectives or adverbs.
B. When you write in a formal style, you impose a certain distance between you
and your readers.
C. When you write in a formal style, you use "I" and "you."
D. When you write in a formal style, you remain businesslike, unemotional, and
objective.
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477. Which of the following statements about follow-up messages is not true?
A. A request for a time extension may be sent if you receive a job offer while other
interviews are still pending.
B. A letter of acceptance should be sent within one day of receiving an offer.
C. A letter of inquiry can be sent within two weeks of the interview if you are not
advised of the interviewer's decision.
D. A thank-you message should be sent within two days after the interview.
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478. Which of the following statements about handling questions is not true?
A. You can maintain control by suggesting a time limit for questions before the
question-and-answer period begins.
B. One way to defuse hostility in a questioner is to paraphrase the question and
ask to ensure that you've understood it correctly.
C. Focus your attention on the individual asking the question.
D. All the above statements are true.
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479. Which of the following statements about persuasive messages is not true?
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A. One of the advantages to a functional resume is that employers can see what
you can do for them.
B. The chronological approach is the most common way to organize a resume.
C. The chronological approach emphasizes a list of skills and accomplishments.
D. In a chronological resume, the "Work Experience" section dominates and is
placed in the most prominent slot.
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483. Which of the following statements about the body of a formal report is not true?
A. The body contains the proof; the detailed information needed to support your
conclusions and recommendations.
B. In general, provide only enough detail in the body to support your conclusions
and recommendations.
C. The body section follows the introduction.
D. Conclusions must never be placed in the body, but always in a separate section.
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Correct answer: (D)
Conclusions must never be placed in the body, but always in a separate section.
484. Which of the following statements about the direct approach is not true?
A. The direct approach saves time and makes the rest of the report easy to follow.
B. The direct approach produces a more forceful report.
C. The direct approach leads with a summary of your key findings, conclusions,
and recommendations.
D. The direct approach is best for a skeptical audience.
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485. Which of the following statements about the question-and-answer period is not
true?
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Correct answer: (D)
In a high-context country like Canada, businesspeople typically enjoy confrontation
and debate.
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488. Which of the following statements is not true of long formal reports?
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A. A descriptive synopsis tells what the report is about, using only moderately
greater detail than the table of contents.
B. An example of an informative synopsis is "Sales of super-premium ice cream
make up 11 percent of the total ice cream market."
C. An example of an informative synopsis is "This report contains information
about super-premium ice cream and its share of the market."
D. An informative synopsis presents the main points of the report in the order they
appear in the text.
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497. Which of the following steps is not part of the planning process for routine
messages?
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498. Which of the following tips for conducting a mock interview is bad advice?
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499. Which of the following topics is usually not included in the "Introduction" section
of a formal report?
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Correct answer: (C)
Synopsis
500. Which of the following types of interviews is not likely to be held on campus by
a recruiter?
A. Screening interview
B. Video interview
C. Selection interview
D. All of the above are likely not to be held on campus by the recruiter.
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501. Which of the following types of margin and line justification are easiest to read?
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A. Organization of ideas
B. Number of syllables
C. Sentence structure
D. Appearance of the message on the page
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503. Which of the following will help you learn to communicate across cultures?
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A. Power struggles
B. Poor communication
C. Competition for scarce resources
D. All of the above
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A. Critical listening
B. Empathic listening
C. Informational listening
D. Integrative listening
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A. Letter of authorization
B. Letter of transmittal.
C. Title page
D. Title fly
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510. Which of these questions does not need to be asked about visual aids?
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511. Which of these sections does not belong in the body of a proposal?
A. Work plan
B. Proposed approach
C. Statement of qualifications
D. Overview of approach
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512. Which of these sentences is the least likely to establish an image of confidence in
your audience?
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Correct answer: (D)
All the above statements are true.
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516. Which of these topics is not included in the introduction of a formal proposal?
A. Report organization
B. Scope
C. Proposed approach
D. Background or statement of problem
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517. Which one of the following statements about the direct approach is not true?
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A. So that your order can be completed promptly, please send another copy of
the requisition.
B. We offer the printer cartridges in three colors: black, blue, and green.
C. We are pleased to announce our new flight schedule from Atlanta to New York,
which is any hour on the hour.
D. All of the above. This does not illustrate the "you" attitude.
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A. Nurse
B. Businessman
C. Man-made
D. Foreman
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522. While you may not have the time or interest to learn about every culture, you can
adapt to any culture by using all of the following techniques except
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523. You should review a document at least three times; which of the following is not
one of the purposes of the review?
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