100% found this document useful (1 vote)
972 views144 pages

Communication Is A - : View Answer Correct Answer: (B) Two Way Process

EDP stands for Electronic Data Processing. 52. The main objective of communication is ________
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
100% found this document useful (1 vote)
972 views144 pages

Communication Is A - : View Answer Correct Answer: (B) Two Way Process

EDP stands for Electronic Data Processing. 52. The main objective of communication is ________
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 144

1.

Communication is a ______________

A. one way process.


B. two way process.
C. three way process.
D. four way process.

View answer
Correct answer: (B)
two way process.

2. Communication saves time in

A. internal communication.
B. interview.
C. oral communication.
D. schedule.

View answer
Correct answer: (C)
oral communication.

3. Realizing the potential of the self is part of the

A. communication development.
B. language development.
C. skill development.
D. personality development.

View answer
Correct answer: (D)
personality development.

4. The term communis derived from ______________ word.

A. Greek.
B. Latin.
C. Chinese.
D. English.

View answer
Correct answer: (B)
Latin.

5. Posters fall under ______________ communication.


A. oral.
B. visual.
C. written.
D. spoken.

View answer
Correct answer: (B)
visual.

6. On the ______________ it is possible to get immediate feedback

A. letter.
B. telephone.
C. e-mail.
D. fax.

View answer
Correct answer: (B)
telephone.

7. A group discussion of a real life situation with in a training environment is


______________

A. discussion.
B. listening.
C. case study method.
D. all of the above.

View answer
Correct answer: (A)
discussion.

8. The information the receiver gets is called ______________

A. message.
B. output.
C. input.
D. source.

View answer
Correct answer: (A)
message.

9. Communication is the ______________ of business.


A. Backbone.
B. life blood.
C. nervous system.
D. both (1) & (2).

View answer
Correct answer: (A)
Backbone.

10. ______________ are welcome, for it is not obligatory to accept them.

A. suggestion.
B. order.
C. courtesy.
D. complaint.

View answer
Correct answer: (A)
suggestion.

11. ______________ refers to the special language of a trade.

A. jargon
B. expression.
C. colloquialism.
D. suggestion.

View answer
Correct answer: (A)
jargon

12. Audio-Visual communication is most suitable for mass ______________ and mass
______________

A. publicity & education.


B. policies & political.
C. save & store.
D. Education & political.

View answer
Correct answer: (A)
publicity & education.

13. Interpretation of data is followed by ______________


A. recommendation.
B. suggestion.
C. conclusions.
D. complaint.

View answer
Correct answer: (B)
suggestion.

14. Gray colour refers ______________

A. confidence & wisdom.


B. cheerfulness & vigour.
C. life & coolness.
D. danger.

View answer
Correct answer: (A)
confidence & wisdom.

15. Communication in an organization should ideally flow ______________

A. from top to bottom.


B. from bottom to top.
C. both ways.
D. horizontally.

View answer
Correct answer: (A)
from top to bottom.

16. Press reports refers to ______________

A. reports in newspapers.
B. reports through letters.
C. oral communication.
D. written communication.

View answer
Correct answer: (B)
reports through letters.

17. A collection letter is associate with ______________

A. debtors.
B. creditors.
C. company.
D. customers.

View answer
Correct answer: (A)
debtors.

18. Statutory Report is ______________

A. an informal report.
B. not having legal sanction.
C. always a statistical report.
D. Formal report.

View answer
Correct answer: (A)
an informal report.

19. Motivation can be achieved through ______________ incentives.

A. Monetary.
B. social.
C. non-monetary.
D. legal.

View answer
Correct answer: (A)
Monetary.

20. The exit communication takes place when an employee ______________the


organization.

A. enter into.
B. learning from.
C. both. (1 & 2 ).
D. leaves.

View answer
Correct answer: (A)
enter into.

21. ______________ is a very conscious process of communication


A. warning.
B. order.
C. action.
D. education.

View answer
Correct answer: (D)
education.

22. ______________ means the right use of putting in points or stops in writing.

A. exclamation.
B. semi colon.
C. comma.
D. full stop.

View answer
Correct answer: (D)
full stop.

23. ______________ is the main part of the report.

A. conclusion.
B. recommendations.
C. description.
D. references.

View answer
Correct answer: (C)
description.

24. The most important part of the letter is

A. the heading.
B. date.
C. body of the letter.
D. post script.

View answer
Correct answer: (C)
body of the letter.

25. ______________ system provides expert advice for operational chores.

A. business.
B. operation support.
C. end user systems.
D. expert systems.

View answer
Correct answer: (D)
expert systems.

26. ______________ computers operates by measuring.

A. analog.
B. digital.
C. hybrid.
D. main frame.

View answer
Correct answer: (A)
analog.

27. An ______________ report can be denied at any time

A. oral.
B. written.
C. special.
D. informal.

View answer
Correct answer: (A)
oral.

28. The American style of writing the date in business letter starts with ______________

A. day.
B. month.
C. year.
D. time.

View answer
Correct answer: (B)
month.

29. An effort to influence the attitude and feeling of others is ______________

A. persuasion.
B. suggestion.
C. advice.
D. appreciation.

View answer
Correct answer: (A)
persuasion.

30. The main objective of communication is

A. information and persuasion.


B. skill and personality development.
C. control and management.
D. need.

View answer
Correct answer: (A)
information and persuasion.

Business Communication

31. The communication cycle, the process of re translation of signals into ideas is called

A. encoding.
B. decoding.
C. response.
D. feedback.

View answer
Correct answer: (B)
decoding.

32. A memo is an example for

A. internal communication.
B. external communication.
C. lateral communication.
D. Written communication.

View answer
Correct answer: (A)
internal communication.

33. Informal communication is otherwise known as ______________ communication.


A. grapevine.
B. lateral.
C. visual.
D. horizontal.

View answer
Correct answer: (A)
grapevine.

34. The inside address is typed ______________

A. right hand side.


B. left hand side.
C. right hand bottom.
D. last.

View answer
Correct answer: (A)
right hand side.

35. Good punctuation will not involve ______________

A. rereading.
B. ambiguity.
C. both.
D. misunderstanding.

View answer
Correct answer: (C)
both.

36. Information about its products is ______________ information.

A. external.
B. internal.
C. planning.
D. deciding.

View answer
Correct answer: (B)
internal.

37. Warning can be ______________

A. general or specific
B. specific.
C. particular.
D. Completely general.

View answer
Correct answer: (A)
general or specific

38. ______________ may be less important for small business

A. letter-writing.
B. telephone.
C. e-mail.
D. fax.

View answer
Correct answer: (A)
letter-writing.

39. ______________ is the process of arriving at agreement through consultation

A. consensus.
B. horizontal.
C. vertical.
D. upward.

View answer
Correct answer: (A)
consensus.

40. The letter of acknowledgement ______________

A. provides a record.
B. shows courtesy.
C. avoids misunderstanding.
D. serves all the above purposes.

View answer
Correct answer: (D)
serves all the above purposes.

Business Communication

41. Communication network in any organization is ______________


A. internal & external.
B. verbal & written.
C. oral & non-verbal.
D. feedback.

View answer
Correct answer: (A)
internal & external.

42. Informal communication is otherwise known as ______________

A. person to person communication.


B. internal communication.
C. external communication.
D. Authoritative communication.

View answer
Correct answer: (B)
internal communication.

43. Minutes of resolutions is only resolutions ______________

A. recorded.
B. development.
C. decision-making.
D. authenticated.

View answer
Correct answer: (A)
recorded.

44. Minutes of a meeting are usually prepared by ______________

A. secretary.
B. chairman.
C. shareholder.
D. laymen.

View answer
Correct answer: (D)
laymen.

45. The value mail e-mail, video conferencing etc some of the ______________ based
media of communication.
A. computer.
B. traditional.
C. science.
D. rules.

View answer
Correct answer: (C)
science.

46. A circular is a form of ______________

A. oral communication.
B. face-to-face communication.
C. group communication.
D. visual communication.

View answer
Correct answer: (A)
oral communication.

47. ______________ means giving a particular bias to the reality

A. abstracting.
B. slanting.
C. inferring.
D. information.

View answer
Correct answer: (B)
slanting.

48. Business letter must possess the quality of ______________

A. coherence.
B. incompleteness.
C. faultiness.
D. jargons.

View answer
Correct answer: (A)
coherence.

49. ______________ report can be denied at any time.

A. oral report.
B. written report.
C. business report.
D. formal report.

View answer
Correct answer: (A)
oral report.

50. ______________ reports are related to a single occasion or situation.

A. non-recurrent reports.
B. investigative reports.
C. special reports.
D. formal reports.

View answer
Correct answer: (C)
special reports.

51. EDP stands for ______________

A. enterpreneurial development programme.


B. electronic data processing.
C. electronic data passing.
D. electronic data patroning.

View answer
Correct answer: (B)
electronic data processing.

52. ______________ is something written after the letter is closed.

A. copy distribution.
B. enclosures.
C. postscripts.
D. reference.

View answer
Correct answer: (C)
postscripts.

53. The minimum number of members necessary for a meeting is called as


______________
A. quorum.
B. resolution.
C. proxy.
D. prospectus.

View answer
Correct answer: (A)
quorum.

54. Effective communication can only be achieved when ______________

A. the audience is understood.


B. feedback is encouraged.
C. thoughts are organized.
D. systematic delivery of speech.

View answer
Correct answer: (A)
the audience is understood.

55. A motivated worker does not need much ______________

A. supervision.
B. encouragement.
C. advice.
D. suggestion.

View answer
Correct answer: (A)
supervision.

56. The downward communication flow from

A. a subordinate to a superior.
B. a subordinate to a subordinate.
C. a superior to a superior.
D. a superior to a subordinate.

View answer
Correct answer: (D)
a superior to a subordinate.

57. Telephonic conversation is a

A. verbal communication.
B. non-verbal communication.
C. visual communication.
D. written.

View answer
Correct answer: (B)
non-verbal communication.

58. Salutation

A. comes above inside address.


B. begins at left hand margin of the letter.
C. comes at the end of the letter.
D. comes in body of the letter.

View answer
Correct answer: (B)
begins at left hand margin of the letter.

59. Physical Barriers to communication are ______________

A. time and distance.


B. interpretation of words.
C. denotations.
D. connotations.

View answer
Correct answer: (A)
time and distance.

60. Appropriate salutation for an application is ______________

A. My Dear Sir.
B. Sir.
C. Dear Sir.
D. Sir Mr. X.

View answer
Correct answer: (B)
Sir.

61. Subscription of a letter ______________

A. contains principal message.


B. contains name and address of the receiver.
C. contains name and address of the sender.
D. Place and date.

View answer
Correct answer: (B)
contains name and address of the receiver.

62. The usual forms of greetings used for unmarried women ______________

A. Mr.
B. Mrs.
C. Madam.
D. Gentlemen.

View answer
Correct answer: (A)
Mr.

63. ______________ is a more powerful agent of persuasion and control.

A. speaker.
B. receiver.
C. speech.
D. decoder.

View answer
Correct answer: (A)
speaker.

64. Effective advice ______________

A. is both man-oriented & work oriented.


B. is given in the workers interest.
C. promotes understandings.
D. all the above.

View answer
Correct answer: (D)
all the above.

65. The reimbursement of expenses is generally made by the ______________

A. principal.
B. agent.
C. subordinate.
D. owner.

View answer
Correct answer: (C)
subordinate.

66. The official record of the proceeding of a meeting is known as ______________

A. agenda.
B. minutes.
C. prospectus.
D. report.

View answer
Correct answer: (A)
agenda.

67. A concise and accurate record of the proceedings at a meeting is called as


______________

A. resolution.
B. minutes.
C. invoice.
D. agenda

View answer
Correct answer: (A)
resolution.

68. Organization Theory is written by ______________

A. William Scott.
B. Newman & summer.
C. Matthews.
D. James.

View answer
Correct answer: (A)
William Scott.

69. Circular letter is meant for ______________

A. communication.
B. personal communication.
C. secret communication.
D. Informal communication.

View answer
Correct answer: (A)
communication.

70. CWO stands for ______________

A. cash with offer.


B. cash with order.
C. cash with option.
D. cash with opinion.

View answer
Correct answer: (B)
cash with order.

71. ______________ reports are prepared and presented at regular and prescribed
intervals

A. periodic reports.
B. special reports.
C. informal reports.
D. non-periodical reports.

View answer
Correct answer: (A)
periodic reports.

72. ______________ should come as a logical conclusion to investigation and analysis

A. recommendations.
B. suggestion.
C. inferences.
D. conclusions.

View answer
Correct answer: (C)
inferences.

73. ______________ system monitors and control physical processes.

A. process.
B. transaction.
C. operations.
D. office automation.

View answer
Correct answer: (A)
process.

74. ______________ is an important element in all business letters

A. signature.
B. letter head.
C. salutation.
D. complimentary close.

View answer
Correct answer: (C)
salutation.

75. Language used in essay writing is ______________

A. simple.
B. difficult.
C. confidential.
D. ambiguous.

View answer
Correct answer: (A)
simple.

76. Words that have more than one meaning are called as ______________

A. equivocal terms.
B. jargon.
C. trigger wards.
D. biased language.

View answer
Correct answer: (A)
equivocal terms.

77. ______________ channel of communication called the grapevine.

A. formal.
B. informal.
C. horizontal.
D. vertical.

View answer
Correct answer: (B)
informal.

78. Reports from the subordinates to the superiors take the form of

A. upward communication.
B. downward communication.
C. face-to-face communication.
D. visual communication.

View answer
Correct answer: (A)
upward communication.

79. Communication means ______________ information, feeling and thoughts, with


others.

A. to receive.
B. exchange of.
C. conveying.
D. all the above.

View answer
Correct answer: (B)
exchange of.

80. Audio-Visual communication is most suitable for mass ______________ and mass
______________

A. publicity & education.


B. policies & political.
C. save & store.
D. Publicity & policies.

View answer
Correct answer: (A)
publicity & education.

81. When Respected Sir is the salutation the appropriate complimentary clause is
______________
A. Yours sincerely.
B. Yours faithfully.
C. Yours affectionately.
D. Yours lovingly.

View answer
Correct answer: (A)
Yours sincerely.

82. Post script appears in a letter ______________

A. in the beginning.
B. in the middle.
C. in the end.
D. never appears.

View answer
Correct answer: (D)
never appears.

83. Sources of information ______________

A. old files.
B. observation.
C. meeting.
D. all the above.

View answer
Correct answer: (D)
all the above.

84. The aim of______________ should be the organization's betterment.

A. order.
B. warning.
C. suggestion.
D. Counseling.

View answer
Correct answer: (A)
order.

85. ______________ is quite often a physical barrier to communication

A. noise.
B. interpretation of words.
C. by passed instruction.
D. all of the above.

View answer
Correct answer: (A)
noise.

86. All the media available can be broadly classified into ______________ groups.

A. two.
B. three.
C. four.
D. five.

View answer
Correct answer: (C)
four.

87. Colours also have a ______________ effect.

A. psychological.
B. physiological.
C. sociological.
D. socio psychological.

View answer
Correct answer: (A)
psychological.

88. Facial expressions and gestures are known as ______________

A. face to face communication.


B. oral communication.
C. both 1 & 2.
D. Multimedia communication.

View answer
Correct answer: (B)
oral communication.

89. List of items of business to be considered at a meeting is called as ______________

A. agenda.
B. dividend.
C. prospectus.
D. reports.

View answer
Correct answer: (C)
prospectus.

90. ______________ is done by drawing a list of the items of business to be transacted at


the meeting.

A. minutes.
B. resolution.
C. invitation.
D. agenda.

View answer
Correct answer: (D)
agenda.

91. The official record of the proceeding of a meeting is called ______________

A. minutes.
B. notice.
C. both 1 & 2.
D. notes.

View answer
Correct answer: (A)
minutes.

92. Marine insurance is effected FPA. FPA denotes ______________

A. free of particular average.


B. free of particular assignment.
C. free of partial average.
D. Fare of particular assignment.

View answer
Correct answer: (C)
free of partial average.

93. The effort to influence the attitudes, feeling or beliefs is ______________

A. instruction.
B. persuasion.
C. suggestion.
D. motivation.

View answer
Correct answer: (B)
persuasion.

94. ______________s a basic management tool used in decision-making.

A. business letter.
B. report.
C. document.
D. specific reports.

View answer
Correct answer: (B)
report.

95. ______________ is a device by which losses suffered by a few are shared by many.

A. insurance.
B. cheque.
C. finance.
D. risk bearer.

View answer
Correct answer: (A)
insurance.

96. ______________ is usually indicated if anything is to be attached to a letter.

A. appendix.
B. annexures.
C. index.
D. enclosures.

View answer
Correct answer: (D)
enclosures.

97. When superiors provide directions to their subordinates regarding what to do,
which is known as ______________ communication

A. upward.
B. horizontal.
C. downward.
D. lateral.

View answer
Correct answer: (C)
downward.

98. Informal communication network within the organization is known as


______________

A. interpersonal communication.
B. intrapersonal communication
C. mass communication.
D. grapevines.

View answer
Correct answer: (D)
grapevines.

99. ______________ is an authoritative communication

A. order.
B. persuasion.
C. advice.
D. counseling.

View answer
Correct answer: (A)
order.

100. Examples of oral communication ______________

A. letter.
B. e-mail.
C. telephone.
D. fax.

View answer
Correct answer: (C)
letter.

Business Communication
101. Normal salutation in chairman's speech will be

A. Ladies and Gentlemen.


B. Dear Sir.
C. Respected Sir.
D. Madame.

View answer
Correct answer: (A)
Ladies and Gentlemen.

102. Gestures is an example for

A. body language.
B. grammar.
C. speeches.
D. written.

View answer
Correct answer: (A)
body language.

103. Lateral communication is between

A. superior and subordinate.


B. same cadre of personal.
C. subordinate and superior.
D. Among all.

View answer
Correct answer: (B)
same cadre of personal.

104. Conciseness means ______________

A. brevity.
B. courtesy.
C. coherence.
D. convincing.

View answer
Correct answer: (B)
courtesy.

105. The possibility of misunderstanding at any step ______________


A. brain drain.
B. output.
C. channel.
D. medium.

View answer
Correct answer: (A)
brain drain.

106. ______________ implies respect for the readers point of view.

A. consideration.
B. order.
C. courtesy.
D. none.

View answer
Correct answer: (D)
none.

107. Audio-Visual communication is ______________

A. sight.
B. sound.
C. both (a) & (b).
D. noise.

View answer
Correct answer: (C)
both (a) & (b).

108. ________________ is the information or ideas the sender wants to give the receiver

A. input.
B. channel.
C. message.
D. output.

View answer
Correct answer: (A)
input.

109. Blue colour refers ______________

A. sincerity.
B. traditional.
C. danger.
D. faith.

View answer
Correct answer: (A)
sincerity.

110. A report is a basic management tool used in ______________

A. personality development.
B. decision making.
C. individual development.
D. Self motivation.

View answer
Correct answer: (A)
personality development.

111. ______________ reports are related to a single occasion or situation.

A. special.
B. periodic.
C. informal.
D. formal.

View answer
Correct answer: (A)
special.

112. The minute books are the ______________ book of the company.

A. subsidiary.
B. statutory.
C. obligatory.
D. secondary.

View answer
Correct answer: (B)
statutory.

113. Letter of credit is issued ______________

A. by bank.
B. by supplier.
C. by customer.
D. By public.

View answer
Correct answer: (D)
By public.

114. Clearance sales refer to ______________

A. sale of pure chemicals.


B. sale of detergents.
C. sale of food products.
D. Sale of chemicals.

View answer
Correct answer: (B)
sale of detergents.

115. The effective business letter must be ______________

A. sender oriented.
B. reader oriented.
C. company oriented.
D. business oriented.

View answer
Correct answer: (B)
reader oriented.

116. ______________ is the list of words used in the reports.

A. conclusion.
B. glossary.
C. index.
D. reference.

View answer
Correct answer: (B)
glossary.

117. ______________ is in finished form.

A. data.
B. system.
C. information.
D. character.

View answer
Correct answer: (C)
information.

118. ______________ is the set of instructions given to the computers.

A. hardware.
B. software.
C. human ware.
D. firmware.

View answer
Correct answer: (B)
software.

119. ______________ is the process of arriving at agreement through consultation

A. consensus.
B. grapevine.
C. informal.
D. braindrain.

View answer
Correct answer: (A)
consensus.

120. Which one is not a component of a business letter

A. envelope.
B. salutation.
C. subject.
D. complimentary close.

View answer
Correct answer: (A)
envelope.

121. What kind of information should be included in a resume

A. work experience.
B. education.
C. affiliation and membership.
D. letter of recommendation.

View answer
Correct answer: (B)
education.

122. How to make audio-visual communication effective?

A. the pictures are colourful.


B. clearly written.
C. speak politely
D. silent.

View answer
Correct answer: (A)
the pictures are colourful.

123. The inside address should be written

A. below the salutation.


B. above the heading.
C. above the salutation.
D. above the date.

View answer
Correct answer: (C)
above the salutation.

124. Messieurs

A. a French term meaning gentlemen


B. used in singular.
C. is a title like Doctor
D. many.

View answer
Correct answer: (A)
a French term meaning gentlemen

125. Face-to-face communication is a ______________

A. visual communication.
B. direct conversation.
C. oral communication
D. written.

View answer
Correct answer: (B)
direct conversation.

126. ______________ communication is the most popular means of transmitting


message.

A. written
B. oral.
C. visual.
D. face-to-face.

View answer
Correct answer: (B)
oral.

127. Margin to a letter is like ______________

A. frame of a picture.
B. evidence for the communication.
C. engine to a machine.
D. borders.

View answer
Correct answer: (A)
frame of a picture.

128. Bad Listeners will make ______________ communication

A. good.
B. bad.
C. excellent.
D. rather favorable.

View answer
Correct answer: (B)
bad.

129. ______________ is the essential aspect of communication

A. enclosure.
B. letter.
C. telephone.
D. feedback.

View answer
Correct answer: (D)
feedback.

130. ______________ is impersonal and professional

A. counselling
B. advice
C. suggestion
D. warning

View answer
Correct answer: (A)
counselling

131. ______________ Communication is unsuitable for lengthy message.

A. oral.
B. written.
C. vertical.
D. audio visual.

View answer
Correct answer: (A)
oral.

132. Contents of offers and quotation are ______________

A. details of product.
B. pleasing tone.
C. request for price.
D. request for traders information.

View answer
Correct answer: (A)
details of product.

133. The letter should be based on ______________

A. I attitude.
B. you attitude.
C. we attitude.
D. my attitude.

View answer
Correct answer: (B)
you attitude.

134. Bold colour in a report implies ______________

A. emphasis.
B. attention.
C. power.
D. traditional.

View answer
Correct answer: (C)
power.

135. The participants of a board meeting are ______________

A. member.
B. directors.
C. member and directors.
D. outsiders

View answer
Correct answer: (A)
member.

136. A report given by a secretary to the Marketing Director may be called as


______________

A. formal.
B. informal.
C. oral.
D. personal.

View answer
Correct answer: (A)
formal.

137. A report prepared and presented according to the form and procedure laid down
law is called a ______________

A. law report.
B. procedure report.
C. company report.
D. statutory report.

View answer
Correct answer: (A)
law report.

138. Dunning letters are also called ______________

A. collection letters.
B. letter of credit.
C. compliant letters.
D. Suggestion letters.

View answer
Correct answer: (A)
collection letters.

139. ______________ stands for mental health

A. morale.
B. motivation.
C. co-operation.
D. coordination.

View answer
Correct answer: (A)
morale.

140. An informal report is usually in the form of a ______________ communication.

A. person to person.
B. many to one.
C. one to many.
D. company to company.

View answer
Correct answer: (A)
person to person.

141. ______________ the sources of information is a kind of spadework.

A. analyzing.
B. investigating.
C. making outline.
D. writing report.

View answer
Correct answer: (B)
investigating.

142. ______________ is an integrated user-machine system.

A. management information system.


B. executive system.
C. decision making system.
D. knowledge based system.

View answer
Correct answer: (A)
management information system.

143. ______________ is the physical part of the computer

A. software.
B. human ware.
C. firmware.
D. hardware.

View answer
Correct answer: (D)
hardware.

144. ______________ is used at the end of a sentence which expreses a strong feeling.

A. colon.
B. exclamation mark.
C. semi colon.
D. the colon.

View answer
Correct answer: (B)
exclamation mark.

145. Bio-data is enclosed with the following letter ______________

A. sales letter.
B. application letter.
C. complaint letter.
D. collection letter.

View answer
Correct answer: (B)
application letter.

146. Written communication includes

A. reports & forms.


B. interviews.
C. film.
D. speaking.

View answer
Correct answer: (A)
reports & forms.

147. Pictures, slides, films fall under

A. body languages.
B. audio-visual communication.
C. reporting.
D. visual communication.

View answer
Correct answer: (B)
audio-visual communication.

148. Grapevine communication is associated with ______________ communication.

A. formal
B. informal
C. horizontal
D. vertical.

View answer
Correct answer: (B)
informal

149. Empathy leads to ______________

A. greater receptivity.
B. more involvement.
C. greater focus.
D. causality.
View answer
Correct answer: (C)
greater focus.

150. One of the following directly relates to provision of credit ______________

A. current account.
B. savings account.
C. recurring deposit.
D. discounting bills.

View answer
Correct answer: (C)
recurring deposit.

151. _________ and testimonials are important because they express the opinion of
others the applicant's suitability for a position.

A. References.
B. Qualification.
C. Service certificate.
D. Letters.

View answer

Correct answer: (A)


References

152. _________ are our body parts especially arms, legs, hands and head convey
meaning.

A. Gestures
B. Proxemics
C. Time language
D. Paralanguage

View answer

Correct answer: (A)


Gestures

153. _________ are used by an organisation as a means of having written records of


established practices such as instructions on how to undertake specific tasks and work
policies.
A. Manuals
B. Memos
C. Letters
D. All the above

View answer

Correct answer: (A)


Manuals

154. _________ are usually the least formal method of written communication within the
workplace and will usually include various notices or information relating to welfare
and safety issues;

A. Manuals
B. Memos
C. Letters
D. Circulars

View answer

Correct answer: (A)


Manuals

155. _________ Communication can be inward or outward:

A. Vertical communication
B. Horizontal communication
C. Internal communication
D. External communication

View answer

Correct answer: (D)


External communication

156. _________ communication refers to the communication between a superior and a


subordinate through scalar chain.

A. Wheel communication
B. Chain communication
C. Circular communication
D. Free flow communication.

View answer
Correct answer: (B)
Chain communication

157. _________ in communication increases credibility of the sender of message

A. Clarity
B. Correctness
C. Concreteness
D. Consideration

View answer

Correct answer: (C)


Concreteness

158. _________ indicates the hierarchy of topics and their sequences.

A. Appendix
B. List of references
C. Bibliography
D. Table of contents

View answer

Correct answer: (D)


Table of contents

159. _________ Involves how we arrange personal space and what we arrange in it

A. Kinesics
B. Proxemics
C. Time language
D. Paralanguage

View answer

Correct answer: (B)


Proxemics

160. _________ is a communication which contains the decision of the meeting.

A. Amendment.
B. Resolution.
C. Debate.
D. Minutes.
View answer

Correct answer: (D)


Minutes

161. _________ is a document sent with your resume to provide additional information
on your skills and experience.

A. Hand-outs
B. Curriculum vitae
C. Application letter
D. Sales letter

View answer

Correct answer: (B)


Curriculum vitae

162. _________ is a kind of written announcement that is distributed to a large number


of people to convey any commercial or non-commercial message at minimum time,
costs and efforts.

A. Memo
B. Notice
C. Circular
D. Publicity

View answer

Correct answer: (C)


Circular

163. _________ is a person's belief about his' or her chances of successfully


accomplishing a specific task.

A. Self esteem
B. Self perception
C. Self concept
D. Self Efficacy

View answer

Correct answer: (D)


Self Efficacy
164. _________ is a systematic oral exchange of information, views and opinions about
a topic, issue, problem or situation among members of a group who share certain
common objectives.

A. Presentation
B. Group discussion
C. Group interview
D. All of these

View answer

Correct answer: (B)


Group discussion

165. _________ is also known as Non-directed interview.

A. Structured
B. Unstructured
C. Depth
D. Exit

View answer

Correct answer: (B)


Unstructured

166. _________ is also referred to as critical/judgmental listening

A. Discriminative listening
B. Biased listening
C. Evaluative listening
D. Appreciative listening

View answer

Correct answer: (C)


Evaluative listening

167. _________ is an assigned communication for a purpose and for specific receiver or
reader.

A. Report
B. Memos
C. Letters
D. Circulars
View answer

Correct answer: (A)


Report

168. _________ is done by drawing a list of the items of business to be transacted at the
meeting.

A. Minutes.
B. Resolution.
C. Invitation.
D. Agenda.

View answer

Correct answer: (D)


Agenda

169. _________ is exchange of messages between two persons such as conversation,


dialogue, interview etc.

A. Soliloquies
B. Interpersonal communication
C. Intrapersonal communication
D. Mass communication.

View answer

170. _________ is talking to oneself in one's own mind such as soliloquies, asides in
dramatic work etc.

A. Dialogue
B. Interpersonal communication
C. Intrapersonal communication
D. Unilateral communication.

View answer

Correct answer: (C)


Intrapersonal communication

171. _________ is the interpretation of sensory data so as to gather meaningful ideas.

A. Sensation
B. Retention
C. Perception
D. Cognition

View answer

Correct answer: (C)


Perception

172. _________ is the process of exchanging messages between a seller and a customer.

A. Organisational communication
B. Business Communication
C. Managerial communication
D. Professional communication

View answer

Correct answer: (B)


Business Communication

173. _________ is the study of body physical movements.

A. Kinesics
B. Proxemics
C. Time language
D. Paralanguage

View answer

Correct answer: (A)


Kinesics

174. _________ is the wordless form of communication which takes the form of postures,
body language ,facial expressions, eye contacts, tension, breathing and tones etc.

A. Verbal communication
B. Garbage communication
C. Informal communication
D. Non-Verbal communication

View answer

Correct answer: (D)


Non-Verbal communication
175. _________ listening occurs when you go beyond what is being said and try to
fathom what is not being said.

A. Deep
B. Passive
C. Full
D. Discriminative

View answer

Correct answer: (A)


Deep

176. _________ Means how our voice stress, pause, sigh etc. communicates.

A. Paralanguage
B. Body language
C. Gestures
D. Proxemics

View answer

Correct answer: (A)


Paralanguage

177. _________ means the position in which you hold your body when standing or
sitting.

A. Gestures
B. Postures
C. Paralanguage
D. Proxemics

View answer

Correct answer: (B)


Postures

178. _________ presentations include talks, seminars, proposals, workshops,


conferences, and meetings the presenter or presenters share their expertise, and
information is exchanged.

A. Informative
B. Persuasive
C. Image building
D. Decision making

View answer

Correct answer: (A)


Informative

179. _________ refers to mental disturbances

A. Coherence
B. Notion
C. Distraction
D. Psychological noise

View answer

Correct answer: (C)


Distraction

180. _________ refers to the amount of space that individuals naturally maintain
between each other.

A. Chronemics
B. Gestures
C. Proxemics
D. None of these.

View answer

Correct answer: (C)


Proxemics

181. _________ takes place when you listen to only those things that you want to hear
or to those that you interested

A. Discriminative listening
B. Biased listening
C. Selective Listening
D. Appreciative listening

View answer

Correct answer: (D)


Appreciative listening

182. _________ tells how our body communicates.


A. Paralanguage
B. Kinesics
C. Chronemics
D. Proxemics

View answer

Correct answer: (B)


Kinesics

183. A _________ focuses on your skills and experience, rather than on your
chronological Work history

A. Functional resume
B. Mini resume
C. Combination resume
D. Chronological resume

View answer

Correct answer: (A)


Functional resume

184. A _________ includes rules for forming compound words, abbreviating technical
terms, and writing unusual or difficult words

A. Appendix
B. List of references
C. Bibliography
D. Glossary

View answer

Correct answer: (D)


Glossary

185. A _________ is also known as a 'cover letter'

A. Resume
B. Curriculum vitae
C. Application letter
D. Sales letter

View answer
Correct answer: (C)
Application letter

186. A _________ letter should be organized like sales letter

A. Resume
B. Curriculum vitae
C. Application letter
D. All the above

View answer

Correct answer: (C)


Application letter

187. A _________ Starts by listing your work history, with the most recent position listed
first.

A. Functional resume
B. Mini resume
C. Combination resume
D. Chronological resume

View answer

Correct answer: (D)


Chronological resume

188. A circular is a form of _________

A. Oral communication.
B. Face-to-face communication.
C. Group communication.
D. Visual communication.

View answer

Correct answer: (C)


Group communication.

189. A GD is highly structured because:

A. It is coordinated by a moderator
B. It measures group communication skills
C. Members have to listen to the views of others
D. The topic, time and number of participants are all decided in advance

View answer

Correct answer: (D)


The topic, time and number of participants are all decided in advance

190. A message may be understood by an average educated person, if FOGINDEX is:

A. More than 15
B. Less than 15
C. Negative
D. Zero

View answer

Correct answer: (B)


Less than 15

191. A report prepared in a prescribed form and presented according to an established


procedure is _________ report

A. Formal.
B. Informal.
C. Statutory.
D. General.

View answer

Correct answer: (A)


Formal

192. A resume summarizes the following:

A. Strengths and weaknesses


B. Personality
C. Education and experience
D. Hobbies

View answer

Correct answer: (C)


Education and experience

193. A summary of your educational and academic backgrounds as well as teaching


and research experience, publications, presentations, awards, honours and affiliations.
A. Resume
B. Curriculum vitae
C. Application letter
D. Hand-outs

View answer

Correct answer: (B)


Curriculum vitae

194. A synopsis of the most relevant professional experiences you have for the
particular job for which you are applying.

A. Resume
B. Curriculum vitae
C. Application letter
D. Hand-outs

View answer

Correct answer: (A)


Resume

195. According to Proxemics (space language), zones are classified into _________
categories

A. 3
B. 4
C. 5
D. 6

View answer

Correct answer: (B)


4

196. According to Richard Fitch, in communication process 90% belongs to _________

A. Formal communication
B. Non-verbal communication
C. Informal communication
D. Oral communication

View answer
Correct answer: (B)
Non-verbal communication

197. Advantage of written communication

A. Save time.
B. Save money.
C. Permanent record.
D. Neat.

View answer

Correct answer: (C)


Permanent record.

198. All of the following are examples of verbal communication EXCEPT:

A. Email
B. symbols
C. Telephone calls
D. Text messaging

View answer

Correct answer: (B)


symbols

199. All the following are principles of business letter writing, except:

A. Consideration
B. Correctness
C. Conciseness
D. Concurrency

View answer

Correct answer: (D)


Concurrency

200. An Agenda prepared in connection with _________

A. Meeting.
B. Business tours.
C. Exhibition.
D. Personal notes.
View answer

Correct answer: (A)


Meeting

Business Communication

201. Communication between HR manager and salesman is an example of:

A. Horizontal communication
B. Lateral communication
C. Diagonal communication
D. Vertical communication

View answer

Correct answer: (C)


Diagonal communication

202. Communication is a _________

A. one way process


B. Two way process
C. Three way process.
D. four way process

View answer

Correct answer: (B)


Two way process

203. Communication is derived from a Latin word "Communis" which means

A. Community
B. Share
C. Common
D. Marxist

View answer

Correct answer: (B)


Share

204. Communication means _________ information, feeling and thoughts, with others.

A. To receive.
B. Exchange of.
C. Conveying.
D. All the above.

View answer

Correct answer: (B)


Exchange of

205. Communication meant for changing the attitude of others is known as _________
communication.

A. Directive
B. Mass
C. Persuasive
D. All the above.

View answer

Correct answer: (C)


Persuasive

206. Communication problems otherwise known as

A. Enquire.
B. Barriers.
C. Encoding.
D. Decoding.

View answer

Correct answer: (B)


Barriers

207. Communication saves time in:

A. Internal communication.
B. Interview.
C. Oral communication.
D. Schedule.

View answer

Correct answer: (D)


Schedule.
208. Communication starts with:

A. Encoding
B. Sender
C. Channel
D. Feedback

View answer

Correct answer: (B)


Sender

209. Communication through news papers and television are known as:

A. Group communication
B. Interpersonal communication
C. Mass communication
D. None of these.

View answer

Correct answer: (C)


Mass communication

210. Communication with superiors involves:

A. Directions
B. Orders
C. Complaints
D. Instructions

View answer

Correct answer: (C)


Complaints

211. Comparing to resume, _________ is more academic oriented.

A. Cover letter
B. Interview
C. Curriculum Vitae
D. Bio-data

View answer
Correct answer: (C)
Curriculum Vitae

212. Conciseness of message refers to:

A. Crispness
B. Comprehensiveness
C. Specificity
D. Brevity

View answer

Correct answer: (D)


Brevity

213. Consideration in a business letter means:

A. Stressing the "me" attitude


B. Using first person pronouns
C. Stressing the "you" attitude
D. Appealing to the sender's interest

View answer

Correct answer: (C)


Stressing the "you" attitude

214. Curriculum vitae is known asa.

A. Personal profile
B. Personal data sheet
C. Qualification sheet
D. All the above

View answer

Correct answer: (D)


All the above

215. Denotations and Connotations are _________ barriers in communication process.

A. Physical barriers
B. Semantic barriers
C. Encoding barriers
D. Technical barriers
View answer

Correct answer: (B)


Semantic barriers

216. Diagonal communication is also known as:

A. Cross ward communication


B. Horizontal communication
C. Vertical communication
D. Any of the above

View answer

Correct answer: (A)


Cross ward communication

217. Dialogic listening is also known as:

A. Empathetic listening
B. Therapeutic listening
C. Relational listening
D. Active listening

View answer

Correct answer: (D)


Active listening

218. Different components of the presentation that attract the attention of audience
are:

A. Hand-outs
B. Cue-cards
C. Attention grabbers
D. None of these

View answer

Correct answer: (C)


Attention grabbers

219. Down ward communication and Upward communication are:

A. Vertical communication
B. Horizontal communication
C. Diagonal communication
D. None of these

View answer

Correct answer: (A)


Vertical communication

220Dunning letters are also called _________

A. Collection letters.
B. Letter of credit.
C. Compliant letters.
D. Suggestion letters.

View answer

Correct answer: (A)


Collection letters.

221. Errors in language, grammar or visual representation of facts take away:

A. Clarity
B. Correctness
C. Crispness
D. Conciseness

View answer

Correct answer: (B)


Correctness

222. Evaluation Parameters of Group discussion includes:

A. Personality
B. Communication
C. Leadership
D. All the above

View answer

Correct answer: (D)


All the above

223. Examples of oral communication _________


A. Letter.
B. E-mail.
C. Telephone.
D. Fax.

View answer

Correct answer: (C)


Telephone.

224. FOGINDEX is used to measure:

A. Clarity of message
B. Courtesy of message
C. Readability of message
D. All the above.

View answer

Correct answer: (C)


Readability of message

225. Formal Interview is also known as _________

A. Planned interview
B. Unstructured interview
C. Group interview
D. None of these

View answer

Correct answer: (A)


Planned interview

226. Four essential elements of good listening process are:

A. Attention, Hear, Understand, Respond


B. Attention, Hear, Understand, Remember
C. Accept, Hear, Update, Remember
D. Adopt, Hear, Understand, Respond

View answer

Correct answer: (B)


Attention, Hear, Understand, Remember
227. Functional coordination is one important reason for communicating with:

A. Superiors
B. Peers
C. Subordinates
D. Employees' unions

View answer

Correct answer: (B)


Peers

228. Gestural communication is a _________

A. Non-Verbal Message.
B. Direct conversation.
C. oral communication
D. Written.

View answer

Correct answer: (A)


Non-Verbal Message.

229. Gossip and rumour are part of _________ communication.

A. Formal.
B. Informal.
C. Horizontal.
D. Vertical.

View answer

Correct answer: (B)


Informal.

230. Grapevine communication is associated with _________ communication.

A. Formal
B. Informal
C. Horizontal
D. Vertical.

View answer
Correct answer: (B)
Informa

231. Horizontal communication flows through _________

A. Face-to-face discussion.
B. Telephonic talk.
C. Periodical meeting.
D. All the above.

View answer

Correct answer: (D)


All the above.

232. In _________ form of communication, a subordinate is permitted to communicate


with the boss of his boss.

A. Chain
B. Circular
C. Inverted V
D. Wheel

View answer

Correct answer: (C)


Inverted V

233. In _________ form of communication, all the subordinates of a superior talk to one
another through his medium and the superior works as a hub.

A. Wheel communication
B. Chain communication
C. Circular communication
D. Free flow communication.

View answer

Correct answer: (A)


Wheel communication

234. In _________ layout of letter, every line begins at left margin and thus makes each
paragraph look like a distinct block of message.

A. Full block
B. Semi-block
C. Simplified
D. All the above.

View answer

Correct answer: (A)


Full block

235. In _________ speakers' choice of words unintentionally communicates something


more than what the actual words state.

A. Formal Communication
B. Informal communication
C. Meta communication
D. None of these

View answer

Correct answer: (C)


Meta communication

236. In _________, the receiver holds preconceived notions, which shape the way a
receiver decodes the sender's message.

A. Discriminative listening
B. Biased listening
C. Evaluative listening
D. Appreciative listening

View answer

Correct answer: (B)


Biased listening

237. In empathetic communication, we can:

A. Probe
B. Respond to the feelings
C. Interpret
D. advice

View answer
Correct answer: (B)
Respond to the feelings

238. Informal communication is otherwise known as _________ communication.

A. Grapevine.
B. Lateral.
C. Visual.
D. Horizontal.

View answer

Correct answer: (A)


Grapevine.

239. It involves how we say something in different pitch, tone and voice modulation
such as slow or fast.

A. Kinesics
B. Proxemics
C. Time language
D. Paralanguage

View answer

Correct answer: (D)


Paralanguage

240. Lateral communication is between

A. Superior and subordinate.


B. Same cadre of personal.
C. Subordinate and superior.
D. Among all.

View answer

Correct answer: (B)


Same cadre of personal.

241. List of items to be discussed and decided in a meeting is called as _________

A. Resolution.
B. Minutes.
C. Invoice.
D. Agenda

View answer

Correct answer: (D)


Agenda

242. Listening has been identified as one of the "seven habits of highly effective
people" by:

A. Lundsteen
B. Stephen Covey
C. Lee Iacocca
D. Tom Peters

View answer

Correct answer: (B)


Stephen Covey

243. Listening, reading, speaking and writing are all types of:

A. Communication skills.
B. Emotional barriers.
C. Evaluation techniques.
D. Nonverbal communication.

View answer

Correct answer: (A)


Communication skills.

244. Materials distributed to the audience to supplement the contents of the


presentation is:

A. Hand-outs
B. Cue-cards
C. Attention grabbers
D. None of these

View answer

Correct answer: (A)


Hand-outs

245. Memo is derived from a Latin word which means:


A. A thing which must be remembered
B. A thing which must be memorized
C. A thing which must be written
D. A thing which must be communicated

View answer

Correct answer: (A)


A thing which must be remembered

246. Mental turbulence refers to:

A. Inability to understand
B. Confusion in the mind of receiver
C. Confusion in the mind of sender
D. Inability to speak

View answer

Correct answer: (B)


Confusion in the mind of receiver

247. One characteristic of a memo is:

A. Formal
B. Tool for external communication
C. Concise
D. Pretentious

View answer

Correct answer: (A)


Formal

248. Orders and directives are the example of:

A. Downward communication
B. Upward communication
C. Diagonal communication
D. Horizontal communication

View answer

Correct answer: (A)


Downward communication
249. Our purpose in a _________ presentation is to convince your listeners to accept
your proposal

A. Informative
B. Persuasive
C. Image building
D. Multipurpose

View answer

Correct answer: (C)


Image building

240. Our purpose in a _________ presentation is to move your audience to take your
suggested action.

A. Informative
B. Persuasive
C. Image building
D. Decision making

View answer

Correct answer: (B)


Persuasive

241. List of items to be discussed and decided in a meeting is called as _________

A. Resolution.
B. Minutes.
C. Invoice.
D. Agenda

View answer

Correct answer: (D)


Agenda

242. Listening has been identified as one of the "seven habits of highly effective
people" by:

A. Lundsteen
B. Stephen Covey
C. Lee Iacocca
D. Tom Peters
View answer

Correct answer: (B)


Stephen Covey

243. Listening, reading, speaking and writing are all types of:

A. Communication skills.
B. Emotional barriers.
C. Evaluation techniques.
D. Nonverbal communication.

View answer

Correct answer: (A)


Communication skills.

244. Materials distributed to the audience to supplement the contents of the


presentation is:

A. Hand-outs
B. Cue-cards
C. Attention grabbers
D. None of these

View answer

Correct answer: (A)


Hand-outs

245. Memo is derived from a Latin word which means:

A. A thing which must be remembered


B. A thing which must be memorized
C. A thing which must be written
D. A thing which must be communicated

View answer

Correct answer: (A)


A thing which must be remembered

246. Mental turbulence refers to:

A. Inability to understand
B. Confusion in the mind of receiver
C. Confusion in the mind of sender
D. Inability to speak

View answer

Correct answer: (B)


Confusion in the mind of receiver

247. One characteristic of a memo is:

A. Formal
B. Tool for external communication
C. Concise
D. Pretentious

View answer

Correct answer: (A)


Formal

248. Orders and directives are the example of:

A. Downward communication
B. Upward communication
C. Diagonal communication
D. Horizontal communication

View answer

Correct answer: (A)


Downward communication

249. Our purpose in a _________ presentation is to convince your listeners to accept


your proposal

A. Informative
B. Persuasive
C. Image building
D. Multipurpose

View answer

Correct answer: (C)


Image building
240. Our purpose in a _________ presentation is to move your audience to take your
suggested action.

A. Informative
B. Persuasive
C. Image building
D. Decision making

View answer

Correct answer: (B)


Persuasive

251. Physical Barriers to communication are _________

A. Time and distance.


B. Interpretation of words.
C. Denotations.
D. Connotations.

View answer

Correct answer: (A)


Time and distance.

252. Placement of purchase order to supplier of material is _________ communication.

A. Vertical communication
B. Horizontal communication
C. Internal communication
D. External communication

View answer

Correct answer: (D)


External communication

253. Posters fall under _________ communication.

A. Oral.
B. Visual.
C. Written.
D. Spoken.
View answer

Correct answer: (B)


Visual.

254. Readability is determined mainly by:

A. Punctuation
B. Length of words
C. Active and passive voice
D. Spelling

View answer

Correct answer: (B)


Length of words

255. Receiving a sales order is an example of:

A. Vertical communication
B. Horizontal communication
C. Internal communication
D. External communication

View answer

Correct answer: (D)


External communication

256. Small cards that contain the important points of presentation is known as:

A. Hand-outs
B. Cue-cards
C. Attention grabbers
D. None of these

View answer

Correct answer: (A)


Hand-outs

257. The business letter that neither please nor displease the receiver, but are received
with interest are known as

A. Good news letter


B. Praising letter
C. Routine letter
D. All the above.

View answer

Correct answer: (C)


Routine letter

258. The clarity in communication could be achieved by which of the following


techniques?

A. Choose words that are short, familiar and conversational.


B. Construct effective sentences and paragraphs.
C. Achieve appropriate readability.
D. All the above

View answer

Correct answer: (D)


All the above

259. The concept the individual has of himself as a physical, social and spiritual or
moral being is:

A. Self esteem
B. Self perception
C. Self concept
D. Stereo typing

View answer

Correct answer: (C)


Self concept

260. The downward communication flow from

A. A subordinate to a superior.
B. A subordinate to a subordinate.
C. A superior to a superior.
D. A superior to a subordinate.

View answer

Correct answer: (A)


A subordinate to a superior.
261. The keys to write a successful resume are:

A. Too long, verbose descriptions and over confident tone


B. "You" attitude, focus on your audience and think about prospective employers
need
C. None of the above
D. All of the above

View answer

Correct answer: (B)


"You" attitude, focus on your audience and think about prospective employers need

262. The main objective of communication is:

A. Information and persuasion.


B. Skill and personality development.
C. Control and management.
D. Need.

View answer

Correct answer: (A)


Information and persuasion.

263. The main purpose of a group discussion is to measure:

A. Knowledge
B. Personality
C. Group communication skills
D. Leadership skills

View answer

Correct answer: (C)


Group communication skills

264. The message sent is not always the same as the meaning attached to the
message. This is because of the:

A. Wrong sender
B. Wrong medium
C. Faulty message
D. Inaccurate decoding
View answer

Correct answer: (D)


Inaccurate decoding

265. The minute books are the _________ book of the company.

A. Subsidiary.
B. Statutory.
C. Obligatory.
D. Secondary.

View answer

Correct answer: (B)


Statutory

266. The most basic type of listening is known as:

A. Discriminative listening
B. Comprehension listening
C. Appreciative listening
D. Evaluative listening

View answer

Correct answer: (A)


Discriminative listening

267. The number of key elements in the communication process is:

A. Five
B. Six
C. Seven
D. Four

View answer

Correct answer: (A)


Five

268. The primary role of a moderator is to:

A. Facilitate the smooth functioning of the GD


B. Keep track of time
C. Announce the GD topic
D. Interfere during the GD

View answer

Correct answer: (A)


Facilitate the smooth functioning of the GD

269. The purpose of a _________ is to help the management identify the reasons
underlying a situation that management already know.

A. Report
B. Memos
C. Letters
D. Circulars

View answer

Correct answer: (A)


Report

270. The quality of a report is determined mainly by:

A. The language of the report


B. The visual aspects
C. The length of the report
D. The accuracy of the data

View answer

Correct answer: (D)


The accuracy of the data

271. The resume should be written before the job application letter because:

A. The resume is seen first


B. The resume helps to decide what to highlight in the letter
C. The resume is more important than the letter
D. Most employers do not read application letters

View answer

Correct answer: (C)


The resume is more important than the letter

272. The term "communis" derived from _________ word.


A. Greek.
B. Latin.
C. Chinese.
D. English.

View answer

Correct answer: (B)


Latin

273. The two broad areas of communication are:

A. Oral and written communication


B. Verbal and written communication
C. Verbal and non-verbal communication
D. Oral and non-verbal communication

View answer

Correct answer: (C)


Verbal and non-verbal communication

274. The word "memo" is a short form for:

A. Memory
B. Memorizing
C. Memorandum
D. Members order

View answer

Correct answer: (C)


Memorandum

275. This communication takes place among the members of a group where every
member of a group can communicate with the nearest two members.

A. Wheel communication
B. Chain communication
C. Circular communication
D. Free flow communication.

View answer
Correct answer: (C)
Circular communication

276. Transactional analysis (TA) was developed by:

A. Elton Mayo
B. Weber
C. Maslow
D. Eric Berne

View answer

Correct answer: (D)


Eric Berne

277. Type of listening in which we learn to discern the difference in sounds.

A. Discriminative listening
B. Biased listening
C. Evaluative listening
D. Appreciative listening

View answer

Correct answer: (A)


Discriminative listening

278. Which is NOT one of the three purposes for giving oral presentations?

A. To persuade
B. To debate
C. To build goodwill
D. To inform

View answer

Correct answer: (B)


To debate

279. Which of the following combination is /are example/s of oral communication?

A. Meetings, memos and presentations


B. Meetings, memos and performance reviews
C. Meetings, presentations and performance reviews
D. All the above
View answer

Correct answer: (C)


Meetings, presentations and performance reviews

280. Which of the following combination is /are example/s of written communication?

A. Letters and voicemail


B. Reports and email
C. Circulars and voicemail
D. All the above.

View answer

Correct answer: (B)


Reports and email

281. Which of the following indicates the correct sequence of the elements of
communication in the communication process?

A. Sender, Receiver, Channel, Message, Feedback


B. Receiver, Feedback, Sender, Message, Channel
C. Sender, Channel, Message, feedback, Receiver
D. Sender, Message, Channel, Receiver, Feedback

View answer

Correct answer: (D)


Sender, Message, Channel, Receiver, Feedback

282. Which of the following is / are 7 Cs of presentation?

A. Clarity
B. Conciseness
C. Candidness
D. All the above

View answer

Correct answer: (D)


All the above

283. Which of the following is /are element of body of a business report?

A. Glossary
B. Cover letter
C. Recommendation
D. Executive summery

View answer

Correct answer: (C)


Recommendation

284. Which of the following is /are not 7Cs of presentation?

A. Clarity
B. Consideration
C. Concreteness
D. Collectiveness

View answer

Correct answer: (D)


Collectiveness

285. Which of the following is a basic part of report?

A. Cover
B. Recommendation
C. Title page
D. Glossary

View answer

Correct answer: (B)


Recommendation

286. Which of the following is characteristic of a chronological resume?

A. Appropriate for experienced candidates


B. Mentions most recent job or qualification first
C. Appropriate when education and experience are unrelated to the job applied
for
D. Both a & b

View answer

Correct answer: (D)


Both a & b

287. Which of the following is not a basic part of report?


A. Introduction
B. Discussion
C. Executive summery
D. Glossary

View answer

Correct answer: (D)


Glossary

288. Which of the following is not a component of attitude?

A. Affective
B. Cognitive
C. Openness
D. Intentional

View answer

Correct answer: (C)


Openness

289. Which of the following is not a compulsory part of a business letter?

A. Salutation
B. Close
C. Attention line
D. Body

View answer

Correct answer: (B)


Close

290. Which of the following is not a type of business letter?

A. Business enquiry
B. Sales letter
C. Quotations
D. Reference letter.

View answer

Correct answer: (D)


Reference letter.
291. Which of the following is not an element of back matters of business report?

A. Appendix
B. List of references
C. Bibliography
D. Conclusion

View answer

Correct answer: (D)


Conclusion

292. Which of the following is not an element of front matters of business report?

A. Introduction
B. Cover letter
C. Acknowledgement
D. Table of contents

View answer

Correct answer: (A)


Introduction

293. Which of the following is/are barriers of listening?

A. Sluggishness
B. Premature evaluation
C. External distractions
D. All of these.

View answer

Correct answer: (D)


All of these

294. Which of the following is/are business letters?

A. Refusal letter
B. Customer relation letter
C. Order status letter
D. All of these.

View answer
Correct answer: (D)
All of these.

295. Which one is an effective audio-visual communication.

A. Cinema.
B. Television.
C. Drama
D. All the above.

View answer

Correct answer: (D)


All the above.

296. While giving an interview, be --- in your salary expectations.

A. Modest
B. Unrealistic
C. Realistic
D. None of the above

View answer

Correct answer: (A)


Modest

297. Written communication doesn't includes

A. Reports
B. Forms.
C. Notice.
D. None of these.

View answer

Correct answer: (D)


None of these.

298. Wrong decoding means:

A. Badly worded message


B. Message sent to wrong receiver
C. Interpreted meaning is different from intended message
D. Message sent by wrong sender
View answer

Correct answer: (C)


Interpreted meaning is different from intended message

299. "Internal communication" refers to

A. letters from insiders to people outside the organization.


B. exchange of information and ideas within an organization.
C. e-mail communication.
D. letters from outsiders to people inside the organization.

View answer

Correct answer: (B)


exchange of information and ideas within an organization.

300. A formal work plan usually includes the following elements except

A. review of project assignments, schedules, and resource requirements.


B. discussion of tasks to be accomplished.
C. primary and secondary sources.
D. statement of the problem.

View answer

Correct answer: (C)


primary and secondary sources.

301. A successful resume conveys seven qualities that employers seek; which of the
following is not one of them?

A. Thinking in terms of results


B. Being paid a salary commensurate with your abilities and responsibilities
C. Being well-rounded
D. Knowing how to get things done

View answer

Correct answer: (B)


Being paid a salary commensurate with your abilities and responsibilities

302. A successful resume conveys seven qualities that employers seek; which of the
following is not one of them?

A. Having personal standards of excellence


B. Showing signs of career progress
C. Being flexible and willing to try new things
D. All the above are qualities that employers seek.

View answer

Correct answer: (D)


All the above are qualities that employers seek.

303. A well-written summary has the following characteristics except

A. it must be comprehensive and balanced.


B. the content must be accurate.
C. it supports a recommendation.
D. the report structure must be clear.

View answer

Correct answer: (C)


it supports a recommendation.

304. All of the following are features of the direct approach for routine messages
except

A. use the middle to explain details and justify the request.


B. open with a "hook" to capture the reader's interest.
C. close by requesting a specific action and concluding cordially.
D. place your main idea (the request) in the opening.

View answer

Correct answer: (B)


open with a "hook" to capture the reader's interest.

305. All of the following are good advice about tone except

A. avoid obsolete and pompous language.


B. avoid long sentences.
C. avoid preaching and bragging.
D. avoid humor.

View answer

Correct answer: (B)


avoid long sentences.
306. All of the following are good ways to give constructive feedback except

A. offering feedback on things that are not controllable by the recipient


B. keeping feedback impersonal and job related.
C. focusing on particular behaviours; feedback should be specific rather than
general.
D. making feedback well timed; there should be only a short interval between the
recipient's behaviour and the feedback.

View answer

Correct answer: (A)


offering feedback on things that are not controllable by the recipient

307. All of the following are important to conducting productive meetings except

A. selecting the participants.


B. planning the purpose.
C. providing refreshments.
D. setting and following an agenda.

View answer

Correct answer: (C)


providing refreshments.

308. All of the following are logical fallacies except

A. ethical dilemmas.
B. attacking your opponent.
C. begging the question.
D. hasty generalization.

View answer

Correct answer: (A)


ethical dilemmas.

309. All of the following are questions to consider during the first pass through a draft
except

A. Have you covered all your points in the most logical order?
B. Are the most important ideas developed adequately?
C. Is there a good balance between the general and the specific?
D. What score does the Fog Index give it?
View answer

Correct answer: (D)


What score does the Fog Index give it?

310. All of the following are questions to consider during the first pass through a draft
except

A. Have you provided enough support and double-checked the facts?


B. Do you need to add anything?
C. Is it concise?
D. Would the message be more convincing if it were arranged in a different
sequence?

View answer

Correct answer: (C)


Is it concise?

311. All of the following are strategies to use if your message will displease your
audience except

A. close cordially.
B. open with the main point.
C. in the body give reasons that justify a negative answer.
D. open with a neutral statement.

View answer

Correct answer: (B)


open with the main point.

312. All of the following are suggestions for writing condolence messages except

A. write in your own words.


B. keep reminiscences brief.
C. write about special qualities of the deceased.
D. quote poetic passages and other formal phrases suitable for the occasion.

View answer

Correct answer: (D)


quote poetic passages and other formal phrases suitable for the occasion.

313. All of the following messages are likely to please your audience except
A. providing routine information as part of your regular business.
B. announcing a price cut.
C. granting an adjustment.
D. accepting an invitation.

View answer

Correct answer: (A)


providing routine information as part of your regular business.

314. All of the following will help you send an effective on-the-job e-mail message
except

A. copying a wide distribution list on your e-mail note.


B. using the medium to share information rather than deliver tragic news or e-
mail.
C. writing audience-centred messages.
D. making your message worth reading and easy to follow.

View answer

Correct answer: (A)


copying a wide distribution list on your e-mail note.

315. All of these are measures to resolve conflict except

A. openness--getting feelings out in the open before dealing with the main issues.
B. proaction--dealing with minor conflict before it becomes major conflict.
C. communication--getting those involved in conflict to participate in resolving it.
D. determination--making sure your viewpoint prevails.

View answer

Correct answer: (D)


determination--making sure your viewpoint prevails.

316. All of these are measures to resolve conflict except

A. alliance--getting parties to fight together against an "outside force"


B. research--seeking factual reasons for the problem before seeking solutions.
C. flexibility--not letting the team get locked into a position before considering
other solutions.
D. decisiveness--making sure a decision is made.

View answer
Correct answer: (D)
decisiveness--making sure a decision is made.

317. All these are guidelines to effective communication except

A. adopt an audience-centered approach.


B. create lean and efficient messages.
C. improve your speed at writing messages.
D. foster an open communication climate.

View answer

Correct answer: (C)


improve your speed at writing messages.

318. An interview proceeds through three stages; which is not one of them?

A. The decision
B. The question-and-answer session
C. The warm-up
D. The close

View answer

Correct answer: (A)


The decision

319. Business writers use what type of design elements to provide visual clues to the
importance of various ideas and their relationships?

A. White space and headings


B. Comparison or contrast, illustration, cause and effect, problem-solution, and
classification.
C. Correctness and effectiveness
D. Content and organization

View answer

Correct answer: (A)


White space and headings

320. Cultural diversity is

A. a shared system of symbols, attitudes, beliefs, expectations, and norms for


behaviour.
B. the process of sending and receiving messages between people of different
cultures.
C. the degree to which a population is made up of people from various national,
ethnic, racial, and religious backgrounds.
D. the pattern of physical cues and implicit understandings that conveys meaning
between two members of the same culture.

View answer

Correct answer: (C)


the degree to which a population is made up of people from various national, ethnic,
racial, and religious backgrounds.

321. Do all of the following when you are writing sales letters except

A. gain the reader's attention.


B. support your claims with evidence.
C. emphasize central selling points and benefits.
D. All the above should be used.

View answer

Correct answer: (D)


All the above should be used.

322. During what stage does the interviewer control the interview by asking a series
of questions in a set order?

A. An open-ended interview
B. A structured interview
C. Pre-employment testing
D. Handwriting analysis

View answer

Correct answer: (B)


A structured interview

323. Effective persuasion involves the following strategies except

A. framing your arguments.


B. dealing with resistance.
C. repeating the main idea.
D. balancing emotional and logical appeals.
View answer

Correct answer: (C)


repeating the main idea.

324. E-mail can be used for external communications in which of the following
situations?

A. When your audience accepts e-mail as appropriate.


B. In response to e-mail messages that you receive.
C. Both of the above.
D. None of the above.

View answer

Correct answer: (C)


Both of the above.

325. Generally, the best way to deliver a speech is by

A. memorizing it.
B. reading it.
C. impromptu speaking.
D. speaking from notes.

View answer

Correct answer: (D)


speaking from notes.

326. If you wish to acknowledge help given by others, place it in the

A. letter of transmittal.
B. title page.
C. letter of authorization.
D. title fly.

View answer

Correct answer: (A)


letter of transmittal

327. In a recent Ipso-Reid survey of office workers across Canada, on average, what
was the reported number of hours per week spent in meetings?

A. 20.8 hours
B. 10.4 hours
C. 5.2 hours
D. 2.7 hours

View answer

Correct answer: (C)


5.2 hours

328. In a stress interview you might encounter the following except

A. hostile reactions from interviewer.


B. pointed questions designed to unsettle you.
C. criticisms of your appearance.
D. All the above might occur in a stress interview.

View answer

Correct answer: (D)


All the above might occur in a stress interview.

329. In asking for a recommendation from someone with whom you have not had
contact for some time, include the following information except

A. any special events that might bring a clear, favourable picture to mind.
B. All of the above should be included.
C. the nature of the relationship.
D. the dates of the association.

View answer

Correct answer: (B)


All of the above should be included.

330. In longer messages, the first few paragraphs should establish the following except

A. recommendations.
B. subject.
C. organization of the material.
D. purpose.

View answer

Correct answer: (A)


recommendations
331. It is best to use a written channel in the following situations except when

A. your audience is large and geographically dispersed.


B. you need immediate feedback.
C. you want to minimize the distortion that can occur when a message passes
orally from person to person.
D. you need a permanent written record.

View answer

Correct answer: (D)


you need a permanent written record.

332. It is best to use an oral channel in the following situations except when

A. you want immediate feedback from the audience.


B. you want to encourage interaction to solve a problem or reach a decision.
C. you need no permanent record.
D. your message is complex and requires further explanation.

View answer

Correct answer: (D)


your message is complex and requires further explanation.

333. Most grammar checkers can perform the following tasks except

A. pointing out passive voice.


B. pointing out words that tend to be misused.
C. pointing out long sentences.
D. constructing correct sentences.

View answer

Correct answer: (D)


constructing correct sentences.

334. Open Hint for Question 1 in a new window.

A. preprinted form.
B. memo.
C. e-mail.
D. letter.

View answer
Correct answer: (C)
e-mail.

335. Sales and fundraising messages are alike in the following ways except

A. both compete for business and public attention, time, and dollars.
B. both attempt to persuade readers to spend their time or money on the value
being offered.
C. both generally use the AIDA sequence to deliver the message.
D. both are sent by nonprofit organizations persuading others to donate money
or time to help others.

View answer

Correct answer: (D)


both are sent by nonprofit organizations persuading others to donate money or time
to help others.

336. Speeches and presentations can be classified according to their purpose: to


inform, to motivate, to persuade, or to entertain. Which is the least common in the
business world?

A. Persuasive
B. Informative
C. Entertaining
D. Motivational

View answer

Correct answer: (C)


Entertaining

337. Taking the direct approach in a bad-news message provides the following
advantages except

A. it makes a shorter message possible.


B. the audience needs less time to reach the main idea, which is the bad news.
C. it presents an image of firmness.
D. it avoids turning the issue over to an attorney.

View answer

Correct answer: (D)


it avoids turning the issue over to an attorney.
338. The AIDA plan consists of four phases; the action phase includes

A. specific steps that the audience may take.


B. an explanation of how your message relates to the audience.
C. an attention-getting statement.
D. evidence to support your claim.

View answer

Correct answer: (A)


specific steps that the audience may take.

339. The communication dilemma faced by Sue Lee at Suncor Energy Inc. includes
each of the following except

A. Not overloading people with too many distractions by sending unnecessary


messages.
B. Maintaining an open communication climate.
C. Reprimanding employees who break rules.
D. Ensuring that employees receive all the information they need to be both
productive and satisfied.

View answer

Correct answer: (C)


Reprimanding employees who break rules.

340. The first step in planning a report is to

A. prepare a work plan.


B. define the problem.
C. limit the scope of the study.
D. outline the issues for investigation.

View answer

Correct answer: (B)


define the problem.

341. The following are advantages gained by preparing the visuals before writing the
text except

A. By starting with the visual aids, you develop a graphic story line that can be
used for your written report.
B. Much of the fact finding and analytical work is already in tabular or graphic
form, so sorting through your visuals will help you decide what you're going to
say.
C. Because your text will explain and refer to any tables, charts, and graphs you
include, you save time by having them ready before you start to write.
D. All the above are advantages gained by preparing the visuals before writing the
text.

View answer

Correct answer: (D)


All the above are advantages gained by preparing the visuals before writing the text.

342. The following are advantages of the indirect approach except

A. defers conclusions and recommendations.


B. implies that you are subordinating your judgment to that of the audience.
C. gives you a chance to prove your points and gradually overcome your
audience's reservations.
D. saves time by making the report easy to follow.

View answer

Correct answer: (A)


defers conclusions and recommendations.

343. The following are categories of components of a formal report except

A. supplementary parts.
B. channel and medium.
C. text of the report.
D. prefatory parts.

View answer

Correct answer: (C)


text of the report.

344. The following are common mistakes in fundraising letters except

A. wasting time on warm-up.


B. letting your letter sound like a business communication of any kind.
C. assuming that the goals of your organization are more important than your
readers' concerns.
D. writing about the reader.
View answer

Correct answer: (D)


writing about the reader.

345. The following are common mistakes in resumes except

A. too much white space and such devices as indentations and boldface.
B. too long.
C. too slick.
D. amateurish.

View answer

Correct answer: (A)


too much white space and such devices as indentations and boldface.

346. The following are common mistakes to avoid in making persuasive arguments
except

A. relying solely on good arguments.


B. using an upfront hard sell.
C. resisting compromise.
D. mixing logical and emotional appeals.

View answer

Correct answer: (C)


resisting compromise.

347. The following are common structural approaches for analytical reports except

A. focusing on logical argument.


B. focusing on conclusions.
C. focusing on recommendations.
D. focusing on categories.

View answer

Correct answer: (D)


focusing on categories.

348. The following are disadvantages of e-mail except

A. people include things in an e-mail message that they would not say in person
or type in a document.
B. increased access to other employees.
C. people tend to overuse it.
D. a lack of privacy

View answer

Correct answer: (B)


increased access to other employees.

349. The following are examples of analytical reports except

A. obtaining new business of funding.


B. those for solving problems.
C. those for justifying a project or course of action.
D. All the above are examples of analytical reports.

View answer

Correct answer: (D)


All the above are examples of analytical reports.

350. The following are examples of bad-news messages except

A. encountering problems filling an order.


B. refusing to grant a claim.
C. granting an adjustment to a client's account, where the client was at fault.
D. giving an employee a negative performance review.

View answer

Correct answer: (C)


granting an adjustment to a client's account, where the client was at fault.

351. The following are examples of transitions that connect ideas except

A. "for example"
B. "Now that we've reviewed the problem, let's take a look at some solutions."
C. "therefore"
D. "Now I'd like to hear from the audience."

View answer

Correct answer: (D)


"Now I'd like to hear from the audience."

352. The following are features of a good outline except


A. ensures that each group is separate and distinct.
B. restricts each subdivision.
C. divides a topic into at least two parts.
D. includes complete sentences.

View answer

Correct answer: (D)


includes complete sentences.

353. The following are goals of a bad-news message except

A. to reduce or eliminate the need for future correspondence on the matter.


B. to increase sales.
C. to maintain as much goodwill as possible with your audience.
D. to gain acceptance for the bad news.

View answer

Correct answer: (B)


to increase sales.

354. The following are goals of paraphrasing except

A. keep it shorter than the original.


B. quote the original source accurately.
C. do not alter or distort the meaning of the original text.
D. present the source in your own words.

View answer

Correct answer: (B)


quote the original source accurately.

355. The following are guidelines for making a database search except

A. use Boolean operators.


B. use stop words.
C. use proximity operators.
D. use wildcards.

View answer

Correct answer: (D)


use wildcards.
356. The following are guidelines for writing a successful news release except

A. use colourful adjectives and adverbs.


B. eliminate clutter such as redundancy and extraneous facts.
C. put your most important idea first.
D. include no marketing or sales material.

View answer

Correct answer: (A)


use colourful adjectives and adverbs.

357. The following are key ingredients of a good persuasive claim except

A. completely and specifically reviewing the facts.


B. using a confident and positive tone.
C. focusing on the audience benefits of granting the claim.
D. relating your complaint to similar products by the company.

View answer

Correct answer: (D)


relating your complaint to similar products by the company.

358. The following are primary sources of information except

A. conducting interviews.
B. surveying people.
C. making observations.
D. reading books and articles.

View answer

Correct answer: (C)


making observations.

359. The following are qualities of a sound conclusion except

A. must fulfill the original statement of purpose.


B. must be based strictly on the information provided in the rest of the report.
C. must be logical.
D. must be based on primary, not secondary sources.

View answer
Correct answer: (D)
must be based on primary, not secondary sources.

360. The following are questions to ask yourself in order to make ethical choices
except

A. is the message positive or negative?


B. is it a decision you can live with?
C. is the message balanced?
D. is the decision legal?

View answer

Correct answer: (A)


is the message positive or negative?

361. The following are structural approaches for a logical argument except

A. the direct approach.


B. the 2 + 2 = 4 approach.
C. the scientific method.
D. the yardstick approach.

View answer

Correct answer: (A)


the direct approach.

362. The following are techniques for stating bad news except

A. subordinate bad news in a compound or complex sentence.


B. state what the company cannot do.
C. embed bad news in the middle of a paragraph.
D. minimize the space devoted to the bad news.

View answer

Correct answer: (B)


state what the company cannot do.

363. The following are things to do when writing a buffer except

A. apologize for the inconvenience.


B. avoid saying no.
C. avoid wordy and irrelevant phrases and sentences.
D. avoid a lengthy buffer.

View answer

Correct answer: (A)


apologize for the inconvenience.

364. The following are tips for the application letter except

A. Write to a specific person using his/her name, title, and department.


B. Be as clear as possible about the kind of opportunity and industry you're
looking for.
C. Meticulously check your spelling, writing, and grammar.
D. All the above are tips for the application letter.

View answer

Correct answer: (D)


All the above are tips for the application letter.

365. The following are tools for giving readers a sense of the overall structure of your
document except

A. the opening.
B. previews and reviews.
C. headings and lists.
D. All the above are tools for giving readers a sense of the overall structure of your
document.

View answer

Correct answer: (D)


All the above are tools for giving readers a sense of the overall structure of your
document.

366. The following are topics for arranging material in an informational report except

A. indirect order.
B. sequence.
C. geography.
D. chronology.

View answer
Correct answer: (A)
indirect order.

367. The following are transitional words indicating a causal relationship except

A. therefore.
B. consequently.
C. on the other hand.
D. as a result.

View answer

Correct answer: (C)


on the other hand.

368. The following are true of routine replies except

A. place your main idea in the opening.


B. close cordially.
C. use the middle to explain all the relevant details.
D. introduce yourself in the opening.

View answer

Correct answer: (D)


introduce yourself in the opening.

369. The following are types of informational reports except

A. supporting a recommendation.
B. monitoring and controlling operations.
C. implementing policies and procedures.
D. complying with government regulations.

View answer

Correct answer: (A)


supporting a recommendation.

370. The following are typical of low-context cultures except

A. meetings often have fixed agendas and plenty of advance notice.


B. executive offices are separate with controlled access.
C. executive offices are shared and open to all.
D. objective data is valued over subjective relationships.
View answer

Correct answer: (C)


executive offices are shared and open to all.

371. The following are uses of bar graphs except

A. show how parts of a whole are distributed.


B. indicate the composition of several items over time.
C. show changes in one item over time.
D. compare the size of several items at one time.

View answer

Correct answer: (A)


show how parts of a whole are distributed.

372. The following are ways to establish credibility except

A. establish common ground.


B. declare your trustworthiness.
C. be an expert.
D. support your message with facts.

View answer

Correct answer: (B)


declare your trustworthiness.

373. The following are ways to use the Web to search for jobs except

A. searching for job vacancies.


B. researching companies.
C. network.
D. using a central, unified marketplace.

View answer

Correct answer: (D)


using a central, unified marketplace.

374. The following can cause communication barriers except

A. emotional distractions.
B. ethical communication.
C. restrictive environments.
D. too many messages.

View answer

Correct answer: (B)


ethical communication.

375. The following guidelines apply to the middle section of routine requests except

A. ask the most important questions first.


B. deal with only one topic per question.
C. ask only relevant questions.
D. request a specific action.

View answer

Correct answer: (D)


request a specific action.

376. The following guidelines will help you write survey questions that yield reliable,
valid results except

A. use leading questions.


B. keep the questionnaire short and easy to answer.
C. formulate questions that are easy to tabulate.
D. ask only one thing at a time.

View answer

Correct answer: (A)


use leading questions.

377. The following is good advice about the preliminary screening interview except

A. call attention to one key aspect of your background that is relevant to the job
in question.
B. talking too much can be a big mistake.
C. keep responses short and to the point.
D. All the above are good advice about the preliminary screening interview.

View answer

Correct answer: (D)


All the above are good advice about the preliminary screening interview.

378. The following might be appropriate in a request for adjustment except


A. tell your reader exactly what will return the company to your good graces.
B. ask the reader to resolve the problem.
C. All the above might be appropriate.
D. supply your contact information and the best time to call you.

View answer

Correct answer: (C)


All the above might be appropriate.

379. The following should be accomplished by the presentation's opening except

A. arousing your audience's interest in your topic.


B. establishing your credibility.
C. preparing your audience for what will follow.
D. All the above should be accomplished by the introduction.

View answer

Correct answer: (D)


All the above should be accomplished by the introduction.

380. The following sources are found in libraries except

A. electronic database.
B. business books.
C. librarians.
D. All the above are found in libraries.

View answer

Correct answer: (D)


All the above are found in libraries.

381. The following statements about an oral communication channel are true except

A. The more you interact with your audience, the more control you will have.
B. An opportunity of an oral communication channel is your ability to use
nonverbal cues to reinforce your message.
C. The major opportunity of an oral communication channel lies in the interaction
that is possible between you and your audience.
D. All the above statements are true.

View answer
Correct answer: (A)
The more you interact with your audience, the more control you will have.

382. The following statements about describing your work are true except

A. Call attention to your progression from jobs of lesser to greater responsibility.


B. State your functional title before each job.
C. Do not include any part-time, summer, or intern positions.
D. List your jobs in chronological order, with the current one listed first.

View answer

Correct answer: (D)


List your jobs in chronological order, with the current one listed first.

383. The following statements about formal reports are true except

A. A formal report is directed primarily to readers outside an organization.


B. What sets a formal report apart from others is its polish.
C. A formal report can be informational or analytical, direct or indirect.
D. A formal report's manuscript format and impersonal tone convey a sense of
professionalism.

View answer

Correct answer: (A)


A formal report is directed primarily to readers outside an organization.

384. The following statements about letters from Japan are true except

A. A thank you for your patronage will appear early in the letter.
B. They typically begin with a remark about the season or weather.
C. The main idea will come first.
D. Early in the letter will be an inquiry about your health or congratulations on
your success.

View answer

Correct answer: (C)


The main idea will come first.

385. The following statements about previews are true except

A. Use a preview section to help readers get ready for new information.
B. Previews help readers absorb details while keeping track of the big picture.
C. Preview sections precede important material in a report.
D. Previews are helpful when the information is complex or unexpected.

View answer

Correct answer: (B)


Previews help readers absorb details while keeping track of the big picture.

386. The following statements about the ending of a report are true except

A. If an analytical report is written in indirect order, end with conclusions and


recommendations as key points.
B. End by reminding readers of your key point or your conclusions or
recommendations.
C. End by summarizing the benefits to the reader if the report suggests a change
of course.
D. End with the executive summary.

View answer

Correct answer: (D)


End with the executive summary.

387. The following statements about the synopsis of a proposal are true except

A. a synopsis is necessary even in short proposals.


B. in some cases, a synopsis or executive summary can serve you well.
C. a synopsis is not needed in an unsolicited proposal.
D. A synopsis may be unnecessary if your proposal is solicited.

View answer

Correct answer: (A)


a synopsis is necessary even in short proposals.

388. The following statements about visual aids are true except

A. Visual aids dramatically increase the audience's ability to absorb and remember
information.
B. Visuals are a convenience for the speaker because they are an effective tool for
remembering the details of a message.
C. Audiences remember 20 percent of the speaker's message when the
information is supported with visual aids.
D. Speakers who use visual aids often appear better prepared and more
professional than speakers who do not use visual aids.
View answer

Correct answer: (C)


Audiences remember 20 percent of the speaker's message when the information is
supported with visual aids.

389. The following statements are true about discussing salary except

A. You're in a strong position if your skills are in short supply and you have several
offers.
B. Most organizations are fairly flexible about salary practices, especially at the
entry level.
C. If asked about salary requirements, say that you would expect to receive the
standard salary for the job in question.
D. Let the interviewer raise the subject.

View answer

Correct answer: (B)


Most organizations are fairly flexible about salary practices, especially at the entry level.

390. The following statements are true of all cultures except

A. cultures vary in stability.


B. cultures resist outside influences.
C. cultures vary in tolerance.
D. culture is learned.

View answer

Correct answer: (B)


cultures resist outside influences.

391. The following statements are true of application letters except

A. They let readers know how they can benefit from reading it.
B. Avoid phrases such as "To whom it may concern."
C. Both solicited and unsolicited application letters need attention-getting
openers.
D. Send your application letter and resume together.

View answer

Correct answer: (C)


Both solicited and unsolicited application letters need attention-getting openers.
392. The following statements are true of application letters except

A. The middle section presents details about your strongest selling points.
B. The opening paragraph should state the position you are applying for.
C. The final paragraph asks the reader for a specific action.
D. All the above statements are true.

View answer

Correct answer: (D)


All the above statements are true.

393. The following statements are true of high-context cultures except

A. A speaker is likely to spell out his or her expectations through explicit


statements.
B. Speakers expect receivers of messages to discover the essence of a message.
C. Speakers will use indirectness and metaphor to provide a web of meaning.
D. People rely less on verbal communication and more on the context of non-
verbal actions to convey meaning.

View answer

Correct answer: (A)


A speaker is likely to spell out his or her expectations through explicit statements.

394. The following statements are true of the open-ended interview except

A. In an open-ended interview a candidate should reveal a great deal about


personal or family problems.
B. The interviewer poses broad questions and encourages the applicant to talk
freely.
C. The open-ended interview is good for bringing out an applicant's personality
and is used to test professional judgment.
D. All the above statements are true of the open-ended interview.

View answer

Correct answer: (A)


In an open-ended interview a candidate should reveal a great deal about personal or
family problems.

395. The following statements are true of the structured interview except
A. Working from a checklist of questions, the interviewer asks candidates each
prepared question.
B. In a structured interview the employer asks a series of prepared questions in a
set order.
C. A structured interview is generally used after the screening stage.
D. The structured interview is generally regarded as a poor measure of an
applicant's personal qualities.

View answer

Correct answer: (C)


A structured interview is generally used after the screening stage.

396. The following tips will help you make oral presentations to intercultural audiences
except

A. speak slowly and distinctly.


B. support your oral message with visual aids.
C. repeat key words and phrases.
D. All the above are good tips for communicating with intercultural audiences.

View answer

Correct answer: (D)


All the above are good tips for communicating with intercultural audiences.

397. The following tips will help you prepare for a job interview except

A. Memorize your responses to anticipated questions.


B. Have a friend conduct a mock interview using anticipated questions.
C. Anticipate questions and prepare answers in advance.
D. Tape-record your answers and then listen to see if they sound clear and
convincing.

View answer

Correct answer: (A)


Memorize your responses to anticipated questions.

398. The following tips will help you prepare for a video interview except

A. look up, but not down.


B. during the interview speak more slowly than normally.
C. try to show some animation, but not too much (since it will look blurry to the
interviewer).
D. arrive early enough to get used to the equipment and setting.

View answer

Correct answer: (B)


during the interview speak more slowly than normally.

399. The four phases of the AIDA plan are

A. attention, initiative, desire, and action.


B. attention, interest, desire, and action.
C. action, initiative, desire, and action.
D. action, interest, desire, and attention.

View answer

Correct answer: (B)


attention, interest, desire, and action.

400. The informal network that is known as the "grapevine"

A. is used by savvy managers to spread and receive informal messages.


B. deals exclusively with personal matters.
C. carries information along the organization's formal chain of chain of command.
D. rarely contains accurate information.

View answer

Correct answer: (A)


is used by savvy managers to spread and receive informal messages.

401. The opening of a formal report accomplishes the following except

A. previews the main ideas and the order in which they will be covered.
B. introduces the subject of the report.
C. indicates why the subject is important.
D. lists the recommendations.

View answer

Correct answer: (D)


lists the recommendations.

402. The tone of a bad-news message helps readers in the following ways except

A. encourage further correspondence.


B. understand that, under the circumstances, your decision was fair and
reasonable.
C. preserve their pride.
D. accept that your bad news represents a firm decision.

View answer

Correct answer: (A)


encourage further correspondence.

403. These are good strategies for overcoming resistance except

A. holding your arguments until the other person is ready for them.
B. evaluating others' objections fairly.
C. ignoring it until it goes away.
D. making people aware of their resistance.

View answer

Correct answer: (C)


ignoring it until it goes away.

404. To discover what will bring you satisfaction on the job, ask yourself the following
questions except

A. What sort of corporate culture are you most comfortable with?


B. What would you like to do everyday?
C. What are the sources of employment information?
D. What size company would you prefer?

View answer

Correct answer: (C)


What are the sources of employment information?

405. To evaluate the credibility of sources, ask the following questions except

A. Where did the source get its information?


B. Can it be found by several different search engines?
C. Is the source potentially biased?
D. Is the material current?

View answer
Correct answer: (B)
Can it be found by several different search engines?

406. To help decide whether or not to send your business message at this time, you
should ask yourself four questions. Which of the following is not one of those
questions?

A. Is your purpose realistic?


B. Is the right person delivering the message?
C. Is your message likely to please the audience?
D. Is this the right time?

View answer

Correct answer: (C)


Is your message likely to please the audience?

407. To hold the attention of your audience during a speech or presentation, you must
do all of the following except

A. define your purpose.


B. relate your subject to your audience's needs.
C. explain the relationship between your subject and familiar ideas.
D. use clear, vivid language.

View answer

Correct answer: (A)


define your purpose.

408. To limit the scope of a study, ask the following questions except

A. How did the situation originate?


B. What medium and channel should be used?
C. What needs to be determined?
D. Who is involved in the situation?

View answer

Correct answer: (B)


What medium and channel should be used?

409. To preview your speech, do the following except

A. establish credibility.
B. summarize the main idea.
C. indicate the order in which you will develop these points.
D. identify the supporting points.

View answer

Correct answer: (A)


establish credibility.

410. Use the direct approach when the audience is

A. eager and interested.


B. interested and displeased.
C. eager and displeased.
D. interested and neutral.

View answer

Correct answer: (A)


eager and interested.

Business Communication

411. Use the indirect approach when the audience is

A. pleased and interested.


B. interested and willing.
C. displeased.
D. neutral.

View answer

Correct answer: (C)


displeased.

412. What is the ratio of receiving to sending information?

A. 50% receiving/50% sending


B. 32% receiving/68% sending
C. 71% receiving/29% sending
D. 61% receiving/39% sending

View answer
Correct answer: (D)
61% receiving/39% sending

413. What percentage of communication time do businesspeople spend listening?

A. 45%
B. 20%
C. 10%
D. 65%

View answer

Correct answer: (A)


45%

414. What percentage of each workweek is wasted because of poor communication?

A. 25 %
B. 2%
C. 40 %
D. 15 %

View answer

Correct answer: (D)


15 %

415. What step in the communication process allows you to evaluate your message's
effectiveness?

A. Selection of the communication medium.


B. Feedback sent by the receiver to the sender.
C. Decoding of the message by the receiver.
D. Encoding of the message by the sender.

View answer

Correct answer: (B)


Feedback sent by the receiver to the sender.

416. When a crisis hits, an organization should do the following except

A. issue frequent news updates each day.


B. use the crisis to promote products and services.
C. tell the receptionist to direct all calls to the news centre.
D. provide complete information packets as soon as possible.

View answer

Correct answer: (B)


use the crisis to promote products and services.

417. When choosing an appropriate style for a speech, which of the following is not a
factor to consider?

A. Your audience's size


B. The time available for preparation
C. Overcoming anxiety
D. Your subject and purpose

View answer

Correct answer: (C)


Overcoming anxiety

418. When closing a speech or presentation, you should do all of the following except

A. restate the main points.


B. describe the next steps.
C. end on a positive note.
D. emphasize structure.

View answer

Correct answer: (D)


emphasize structure.

419. When critiquing a document, you should concentrate on these elements except

A. Is it long enough?
B. Is the factual material correct?
C. Does the document use unambiguous language?
D. Does the document accomplish the intended purpose?

View answer

Correct answer: (A)


Is it long enough?

420. When deciding whether to use the direct or indirect approach, consider the
following questions except
A. How serious is the situation?
B. What is the reader's likely reaction to the news?
C. How important is the message?
D. How well do you know the readers?

View answer

Correct answer: (A)


How serious is the situation?

421. When employers consider a candidate for a job, they consider the following
except

A. how well the candidate's skills match the job requirements.


B. how a candidate will fit in with the organization.
C. pre-employment testing to determine whether a candidate has the necessary
psychological characteristics.
D. All the above are considered by employers.

View answer

Correct answer: (D)


All the above are considered by employers.

422. When giving a negative performance review follow these guidelines except

A. deliver the message in private.


B. plan your message.
C. use the indirect approach to avoid an emotional response.
D. focus on the problem.

View answer

Correct answer: (C)


use the indirect approach to avoid an emotional response.

423. When giving reasons for saying no, use the following techniques except

A. cite company policy to cushion the bad news.


B. highlight how your negative decision benefits your reader.
C. convince readers that your reasons are logical.
D. avoid apologizing.

View answer
Correct answer: (A)
cite company policy to cushion the bad news.

424. When granting a claim for adjustment when a third party is at fault, which of the
following is not a good option to consider?

A. Honour the claim, but explain that you are not at fault.
B. Refer the claimant to the third party.
C. Simply honour the claim.
D. Honour the claim and emphasize the explanation that it was not your
company's negligence that caused the problem.

View answer

Correct answer: (B)


Refer the claimant to the third party.

425. When organizing direct requests, you should not

A. place your main idea (request) in the opening.


B. state the action you are requesting in the closing section.
C. explain the details of your request in the middle part of the message.
D. begin your request with a personal introduction.

View answer

Correct answer: (D)


begin your request with a personal introduction.

426. When planning bad-news messages, you should consider the following questions
except

A. Do your readers prefer to receive the negative news up front, without delay?
B. Should it be sent in writing?
C. Would they accept the news more readily if you explained your reasons first?
D. All the above questions should be considered when planning bad-news
messages.

View answer

Correct answer: (D)


All the above questions should be considered when planning bad-news messages.

427. When speaking English to people who speak English as a second language, follow
all of the following guidelines except
A. let other people finish what they have to say.
B. try to eliminate "noise."
C. look for feedback.
D. repeat your sentence in a louder voice than necessary.

View answer

Correct answer: (D)


repeat your sentence in a louder voice than necessary.

428. When writing a note of congratulations, do all of the following except

A. if possible, include a clipping or photo commemorating the special event.


B. be prompt when sending out the message.
C. make the reader the focus of all comments.
D. take the opportunity to mention how your products and services could benefit
the reader.

View answer

Correct answer: (D)


take the opportunity to mention how your products and services could benefit the
reader.

429. When writing for an international audience, which of the following will not
promote clarity?

A. Helping readers follow your train of thought


B. Using short paragraphs
C. Avoiding idioms, jargon, slang, and buzz words
D. Relying on abstractions and generalities to explain your points

View answer

Correct answer: (D)


Relying on abstractions and generalities to explain your points

430. When writing your first letter to a company to ask for a claim or adjustment, you
should do all of the following except

A. request a specific action.


B. provide backup information.
C. state the problem clearly and provide relevant details.
D. open with a personal introduction because the company does not know you.
View answer

Correct answer: (D)


open with a personal introduction because the company does not know you.

431. When you are dissatisfied with a company's product or service, which of the
following is the best option?

A. All of the above


B. Written claim letter
C. Visit
D. Phone call

View answer

Correct answer: (B)


Written claim letter

432. Which is not a good reason for using the passive voice?

A. To point out what's been done without attributing blame


B. To emphasize the importance of a statement
C. To be diplomatic about pointing out a problem
D. To avoid personal pronouns in order to create an objective tone

View answer

Correct answer: (B)


To emphasize the importance of a statement

433. Which is not one of the steps in the three-step oral presentation process?

A. Write your speech or presentation.


B. Overcome anxiety.
C. Plan your speech or presentation.
D. Complete your speech or presentation.

View answer

Correct answer: (B)


Overcome anxiety.

434. Which of the following are examples of external communication?

A. ith competitors
B. with customers
C. with journalists
D. all of the above

View answer

Correct answer: (D)


all of the above

435. Which of the following are typical of high-context cultures?

A. Information is shared with everyone.


B. Business and social relationships overlap.
C. Workers do not want or expect detailed information.
D. All of the above.

View answer

Correct answer: (D)


All of the above.

436. Which of the following categories of messages should not be written in the direct
approach?

A. Granting requests for claims and adjustments


B. Refusing a claim for adjustment
C. Sending goodwill messages
D. Granting requests for information and action

View answer

Correct answer: (B)


Refusing a claim for adjustment

437. Which of the following definitions is not true?

A. The median is the midpoint of the series of items.


B. The mode is the number that occurs more often than any other in your sample.
C. The median is the sum of all the items in the group divided by the number of
items in the group
D. The mean is the sum of all the items in the group divided by the number of
items in the group.

View answer
Correct answer: (C)
The median is the sum of all the items in the group divided by the number of items in
the group

438. Which of the following documentation styles should not be used in a formal
report?

A. Chicago Manual of Style


B. A simple, consistent style adapted by the author of the report.
C. American Psychological Association (APA)
D. Modern Language Association (MLA)

View answer

Correct answer: (B)


A simple, consistent style adapted by the author of the report.

439. Which of the following elements does not belong in the close of a routine
request?

A. Information about how you can be reached


B. An expression of appreciation or goodwill
C. An explanation of the importance of the request
D. A specific request

View answer

Correct answer: (C)


An explanation of the importance of the request

440. Which of the following is a communication barrier that often exists between
people?

A. Deadlines
B. Incorrect choice of medium.
C. Inadequate communication structures
D. Differences in perception

View answer

Correct answer: (D)


Differences in perception

441. Which of the following is a complex sentence?


A. Morale has improved in the past year.
B. Profits have increased in the past year, and although you may question Gerald's
conclusions, you must admit that his research is thorough.
C. Morale has improved in the past year, and employee turnover has been low.
D. Although the company lost money last year, prospects for next year look
promising.

View answer

Correct answer: (D)


Although the company lost money last year, prospects for next year look promising.

442. Which of the following is a fact about resumes?

A. The purpose of a resume is to list all your skills and abilities.


B. Your resume will be read carefully by an interested employer.
C. The more information you present about yourself the better.
D. Your resume probably has less than 45 seconds to make an impression.

View answer

Correct answer: (D)


Your resume probably has less than 45 seconds to make an impression.

443. Which of the following is a recommended activity in your search for employment?

A. Network with people in your field.


B. Stay abreast of business and financial news.
C. Research specific companies.
D. All of the above are recommended activities in your search for employment.

View answer

Correct answer: (D)


All of the above are recommended activities in your search for employment.

444. Which of the following is an example of an effective statement on a resume?

A. "Handled all customer complaints and resolved all product order discrepancies"
B. "Won a trip to Europe for opening the most new customer accounts in my
department"
C. "Member of special campus task force to resolve student problems with
cafeteria assignments."
D. "Responsible for developing a new filing system"
View answer

Correct answer: (B)


"Won a trip to Europe for opening the most new customer accounts in my department"

445. Which of the following is an example of something that you could do to make
your business writing more effective?

A. Replace the phrase "prior to the start of" with the word "before".
B. Replace the word "repeat" with the phrase "repeat again" for greater emphasis
C. Replace the phrase "modern equipment" with "modern up-to-date equipment"
for greater emphasis.
D. Replace the word "fundamentals" with the phrase "basic fundamentals" for
greater emphasis.

View answer

Correct answer: (A)


Replace the phrase "prior to the start of" with the word "before".

446. Which of the following is correct?

A. 50 precent
B. Acording to
C. Sincerely
D. definately

View answer

Correct answer: (C)


Sincerely

447. Which of the following is not a characteristic of a business document that has
used design elements effectively?

A. Balance
B. Consistency
C. Restraint
D. Tone

View answer

Correct answer: (D)


Tone
448. Which of the following is not a characteristic of psychographics?

A. Occupation
B. Personality
C. Lifestyle
D. Attitudes

View answer

Correct answer: (A)


Occupation

449. Which of the following is not a common problem that can cause poor
organization of a message?

A. Getting ideas mixed up


B. Including irrelevant material
C. Using brainstorming techniques
D. Taking too long to get to the point

View answer

Correct answer: (C)


Using brainstorming techniques

450. Which of the following is not a disadvantage of working in teams?

A. Some team members may be free riders.


B. Some team members may be uninterested in the outcome.
C. A team may develop groupthink.
D. Some team members may have a hidden agenda.

View answer

Correct answer: (B)


Some team members may be uninterested in the outcome.

451. Which of the following is not a feature of effective workplace writing?

A. Audience-centred
B. Purposeful
C. Dramatic
D. Concise

View answer
Correct answer: (C)
Dramatic

452. Which of the following is not a feature of media richness?

A. Ability to facilitate feedback


B. Ability to use written text
C. Ability to convey a message by means of more than one visual cue
D. Ability to establish personal focus

View answer

Correct answer: (B)


Ability to use written text

453. Which of the following is not a key component of a resume?

A. Academic credentials.
B. Employment history.
C. Name and address.
D. Names of previous supervisors

View answer

Correct answer: (D)


Names of previous supervisors

454. Which of the following is not a main purpose of employee performance reviews?

A. helping employees to create a plan of action.


B. giving employees feedback on their efforts in meeting job requirements.
C. emphasizing and clarifying job requirements.
D. determine whether or not an employee is entitled to a Christmas bonus.

View answer

Correct answer: (D)


determine whether or not an employee is entitled to a Christmas bonus.

455. Which of the following is not a result of increased globalization and workforce
diversity?

A. An understanding of the laws in other countries.


B. A need to communicate with people who speak different languages.
C. Enhanced professional image
D. An awareness of different business practices around the world.

View answer

Correct answer: (C)


Enhanced professional image

456. Which of the following is not a situation requiring bad news messages about
company operations?

A. A change in company policy that will have a negative effect on the reader
B. Controversial or unpopular company operations
C. Problems with company performance
D. All these situations require a bad-news message.

View answer

Correct answer: (D)


All these situations require a bad-news message.

457. Which of the following is not a strategy for defining the main idea?

A. Storyteller's tour
B. Question-and-answer chain
C. Random list
D. Outline

View answer

Correct answer: (D)


Outline

458. Which of the following is not a technique for revising for clarity?

A. Impose parallelism.
B. All are techniques for revising for clarity.
C. Divide overly long sentences.
D. Rewrite hedging sentences.

View answer

Correct answer: (B)


All are techniques for revising for clarity.

459. Which of the following is not a technique for revising for clarity?
A. Correct dangling modifiers.
B. Reword long noun sequences.
C. Moderate your enthusiasm.
D. Use the "you" attitude.

View answer

Correct answer: (D)


Use the "you" attitude.

460. Which of the following is not a technique for revising for conciseness?

A. Use the "you" attitude.


B. Delete unnecessary words and phrases.
C. Shorten long words and phrases.
D. Eliminate redundancies.

View answer

Correct answer: (A)


Use the "you" attitude.

461. Which of the following is not a tool that is actively used in the technological
workplace?

A. Extranets
B. Streamlined forms
C. E-mail
D. Cell phones

View answer

Correct answer: (B)


Streamlined forms

462. Which of the following is not an abstract word?

A. Green
B. Productivity
C. Tradition
D. Progress

View answer
Correct answer: (A)
Green

463. Which of the following is not an advantage of working in teams?

A. Increased acceptance of a solution


B. Increased savings for the organization
C. Increased information and knowledge
D. Increased diversity of views

View answer

Correct answer: (B)


Increased savings for the organization

464. Which of the following is not one of the five phases of decision making?

A. Conflict
B. Repetition
C. Orientation
D. Brainstorming

View answer

Correct answer: (B)


Repetition

465. Which of the following is not one of the headings of an FCR worksheet?

A. Conclusions
B. Recommendations
C. Facts
D. Findings

View answer

Correct answer: (C)


Facts

466. Which of the following is not one of the steps in the three-step writing process?

A. Brainstorming
B. Completing
C. Writing
D. Planning
View answer

Correct answer: (A)


Brainstorming

467. Which of the following is not true of cultural differences?

A. The greater the difference between the sender's culture and the receiver's
culture, the greater the chance for misunderstanding.
B. Effective intercultural communication depends on recognizing the ways in
which people differ.
C. Use the "golden rule" when communicating across cultures; that is, treat others
the way you would like to be treated.
D. Ignorance of cultural differences can cause Canadians to act improperly when
abroad.

View answer

Correct answer: (C)


Use the "golden rule" when communicating across cultures; that is, treat others the
way you would like to be treated.

468. Which of the following is not true?

A. Good organization helps your audience accept your message.


B. Good organization helps your audience respond to your message.
C. Good organization saves your audience time.
D. Good organization helps your audience understand your message.

View answer

Correct answer: (B)


Good organization helps your audience respond to your message.

469. Which of the following is passive?

A. John should not have rented the office without my approval.


B. Without my approval in advance, John should not have rented the office.
C. John has already rented the office to a client.
D. The office has already been rented.

View answer

Correct answer: (D)


The office has already been rented.
470. Which of the following is unethical?

A. Avoiding manipulative language


B. Hiding negative information
C. g in good faith
D. Displaying graphic data fairly

View answer

Correct answer: (B)


Hiding negative information

471. Which of the following might be considered subcultures in Canada?

A. Quebecois
B. Metis
C. hockey fans
D. All of the above

View answer

Correct answer: (D)


All of the above

472. Which of the following pairs do not illustrate a euphemism?

A. Elderly/"old people"
B. High-calorie food/"high-energy food"
C. Used cars/"resale cars"
D. Cheap merchandise/"bargain prices"

View answer

Correct answer: (A)


Elderly/"old people"

473. Which of the following phrases should not be used in the close of a bad-news
message?

A. "We hope you will continue to do business with us."


B. "If you have further questions, please write."
C. Avoid all these phrases.
D. "I trust our decision is satisfactory."

View answer
Correct answer: (C)
Avoid all these phrases.

474. Which of the following questions should you not ask the interviewer during a job
interview?

A. How would you define your organization's managerial philosophy?


B. What are the major responsibilities of the job?
C. Why has the company been under so much media scrutiny lately?
D. Does the organization have any plans for new products or new acquisitions?

View answer

Correct answer: (C)


Why has the company been under so much media scrutiny lately?

475. Which of the following sentences should not be used in a bad-news message?

A. Your letter reached me yesterday.


B. Please recheck the enclosed statement.
C. We're sorry for your inconvenience.
D. The merchandise was broken during shipping.

View answer

Correct answer: (C)


We're sorry for your inconvenience.

476. Which of the following statements about a formal report style is not true?

A. When you write in a formal style, you use no jokes, no similes or metaphors,
and very few colourful adjectives or adverbs.
B. When you write in a formal style, you impose a certain distance between you
and your readers.
C. When you write in a formal style, you use "I" and "you."
D. When you write in a formal style, you remain businesslike, unemotional, and
objective.

View answer

Correct answer: (C)


When you write in a formal style, you use "I" and "you."

477. Which of the following statements about follow-up messages is not true?
A. A request for a time extension may be sent if you receive a job offer while other
interviews are still pending.
B. A letter of acceptance should be sent within one day of receiving an offer.
C. A letter of inquiry can be sent within two weeks of the interview if you are not
advised of the interviewer's decision.
D. A thank-you message should be sent within two days after the interview.

View answer

Correct answer: (B)


A letter of acceptance should be sent within one day of receiving an offer.

478. Which of the following statements about handling questions is not true?

A. You can maintain control by suggesting a time limit for questions before the
question-and-answer period begins.
B. One way to defuse hostility in a questioner is to paraphrase the question and
ask to ensure that you've understood it correctly.
C. Focus your attention on the individual asking the question.
D. All the above statements are true.

View answer

Correct answer: (D)


All the above statements are true.

479. Which of the following statements about persuasive messages is not true?

A. Competing requests are plentiful.


B. Written media are always best for persuasive messages.
C. An external persuasive message is one of the most difficult tasks you can
undertake.
D. All the above are true.

View answer

Correct answer: (C)


An external persuasive message is one of the most difficult tasks you can undertake.

480. Which of the following statements about proposals is not true?

A. Formal proposals contain many of the same components as formal reports.


B. A copy of the RFP may be omitted and referred to in the letter of transmittal.
C. A formal proposal may have a copy of the RFP instead of a letter of
authorization.
D. All the above statements are true.

View answer

Correct answer: (D)


All the above statements are true.

481. Which of the following statements about resumes is not true?

A. One of the advantages to a functional resume is that employers can see what
you can do for them.
B. The chronological approach is the most common way to organize a resume.
C. The chronological approach emphasizes a list of skills and accomplishments.
D. In a chronological resume, the "Work Experience" section dominates and is
placed in the most prominent slot.

View answer

Correct answer: (C)


The chronological approach emphasizes a list of skills and accomplishments.

482. Which of the following statements about teleconferencing is true?

A. It offers speed, lower cost, and increased access to other employees.


B. It overcomes time zone barriers and provides a hard copy of the message.
C. It is best for informational meetings, but is ineffective for negotiation.
D. It replaces short memos or phone calls that need no response.

View answer

Correct answer: (C)


It is best for informational meetings, but is ineffective for negotiation.

483. Which of the following statements about the body of a formal report is not true?

A. The body contains the proof; the detailed information needed to support your
conclusions and recommendations.
B. In general, provide only enough detail in the body to support your conclusions
and recommendations.
C. The body section follows the introduction.
D. Conclusions must never be placed in the body, but always in a separate section.

View answer
Correct answer: (D)
Conclusions must never be placed in the body, but always in a separate section.

484. Which of the following statements about the direct approach is not true?

A. The direct approach saves time and makes the rest of the report easy to follow.
B. The direct approach produces a more forceful report.
C. The direct approach leads with a summary of your key findings, conclusions,
and recommendations.
D. The direct approach is best for a skeptical audience.

View answer

Correct answer: (D)


The direct approach is best for a skeptical audience.

485. Which of the following statements about the question-and-answer period is not
true?

A. Try to maintain some control of the question-and-answer period by


establishing some ground rules up front.
B. The question-and-answer period gives you a chance to emphasize points you
made earlier.
C. When someone poses a question, keep your attention on the general audience,
not on that individual.
D. Defuse a hostile question by paraphrasing the question and asking the
questioner to confirm that you've understood it correctly.

View answer

Correct answer: (C)


When someone poses a question, keep your attention on the general audience, not
on that individual.

486. Which of the following statements is not accurate?

A. In a high-context country like China, businesspeople avoid public conflict.


B. In a high-context country like Japan, executives avoid confrontation and debate.
C. In a high-context country like China, businesspeople do not want to back down
from their position.
D. In a high-context country like Canada, businesspeople typically enjoy
confrontation and debate.

View answer
Correct answer: (D)
In a high-context country like Canada, businesspeople typically enjoy confrontation
and debate.

487. Which of the following statements is not true of follow-up letters?

A. A follow-up letter can demonstrate that you're sincerely interested in working


for the organization.
B. If your application letter and resume fail to bring a response within a month,
follow up with a second letter to keep your file alive.
C. Even if you receive a letter acknowledging your application, send a follow-up
letter three months later to show you are still interested.
D. All the above statements are true.

View answer

Correct answer: (D)


All the above statements are true.

488. Which of the following statements is not true of long formal reports?

A. In the "Conclusions" section, place an analysis of what the findings mean.


B. In the "Recommendations" section, place your opinions about the course of
action that should be taken.
C. In the "Summary" section, place the key findings of your report.
D. All the above statements are true.

View answer

Correct answer: (D)


All the above statements are true.

489. Which of the following statements is not true?

A. In Bulgaria people indicate "no" by nodding their heads up and down.


B. In Italy people indicate "no" by clasping both hands.
C. In Japan people indicate "no" by moving their right hand.
D. In Canada people indicate "no" by shaking their heads back and forth.

View answer

Correct answer: (B)


In Italy people indicate "no" by clasping both hands.

490. Which of the following statements is not true?


A. To collaborate with audience members, you need maximum participation.
B. If your purpose is to inform your audience, you need little interaction with them.
C. To persuade your audience, you require a moderate amount of participation.
D. All three purposes require the same audience interaction.

View answer

Correct answer: (D)


All three purposes require the same audience interaction.

491. Which of the following statements is not true?

A. You can ease disappointment in a bad-news message by using positive words


rather than negative, counterproductive words.
B. When using the indirect approach to delivering bad-news, the reasons behind
the situation should be given after the bad news itself.
C. When delivering bad-news messages, it is critical to be sensitive to the feelings
and state of mind of your audience.
D. When you use language that conveys respect and avoids an accusing tone, you
protect your audience's pride.

View answer

Correct answer: (B)


When using the indirect approach to delivering bad-news, the reasons behind the
situation should be given after the bad news itself.

492. Which of the following statements is not true?

A. Persuasive messages are generally longer than routine messages.


B. Persuasive messages influence audiences who are inclined to resist.
C. Your credibility takes on extra importance in persuasive messages.
D. All the above are true.

View answer

Correct answer: (D)


All the above are true.

493. Which of the following statements is not true?

A. In Sweden, audiences tend to focus on theoretical questions and strategic


implications.
B. In Germany, verify any figures you use, and make sure they are exact.
C. In France, using an aggressive hard-sell technique would probably antagonize
your audience.
D. In the United States, audiences are usually concerned with ethical matters.

View answer

Correct answer: (D)


In the United States, audiences are usually concerned with ethical matters.

494. Which of the following statements is not true?

A. Proposals are not legally binding.


B. A proposal is a special type of analytical report used to get products, plans, or
projects accepted by outside business or government clients.
C. Justification reports are used to persuade top management to approve a
product or course of action.
D. Trouble-shooting reports are one type of problem-solving report.

View answer

Correct answer: (A)


Proposals are not legally binding.

495. Which of the following statements is not true?

A. A descriptive synopsis tells what the report is about, using only moderately
greater detail than the table of contents.
B. An example of an informative synopsis is "Sales of super-premium ice cream
make up 11 percent of the total ice cream market."
C. An example of an informative synopsis is "This report contains information
about super-premium ice cream and its share of the market."
D. An informative synopsis presents the main points of the report in the order they
appear in the text.

View answer

Correct answer: (C)


An example of an informative synopsis is "This report contains information about
super-premium ice cream and its share of the market."

496. Which of the following statements is not true?

A. An executive summary is a fully developed "mini" version of the report.


B. An executive summary can use the direct or indirect approach.
C. An executive summary is a prose table of contents that outlines the main points
of a report.
D. An executive summary may contain headings, transitions, and even visual aids.

View answer

Correct answer: (C)


An executive summary is a prose table of contents that outlines the main points of a
report.

497. Which of the following steps is not part of the planning process for routine
messages?

A. Investigate to learn exactly what your audience needs to know.


B. Analyze your purpose.
C. Open with a "hook" to capture the reader's interest.
D. Adapt your message to your readers.

View answer

Correct answer: (C)


Open with a "hook" to capture the reader's interest.

498. Which of the following tips for conducting a mock interview is bad advice?

A. Work with a tape recorder to overcome voice problems.


B. Practise sitting in an attentive position, rarely using hand gestures.
C. Videotape the mock interview and evaluate it.
D. Have a friend critique your performance.

View answer

Correct answer: (B)


Practise sitting in an attentive position, rarely using hand gestures.

499. Which of the following topics is usually not included in the "Introduction" section
of a formal report?

A. Sources and methods


B. Problem/purpose
C. Synopsis
D. Report organization

View answer
Correct answer: (C)
Synopsis

500. Which of the following types of interviews is not likely to be held on campus by
a recruiter?

A. Screening interview
B. Video interview
C. Selection interview
D. All of the above are likely not to be held on campus by the recruiter.

View answer

Correct answer: (D)


All of the above are likely not to be held on campus by the recruiter.

501. Which of the following types of margin and line justification are easiest to read?

A. Flush right with a ragged left margin


B. Flush left with a ragged right margin
C. Justified (flush on the left and flush on the right)
D. Centered

View answer

Correct answer: (B)


Flush left with a ragged right margin

502. Which of the following variables is considered by computer-calculated readability


formulas?

A. Organization of ideas
B. Number of syllables
C. Sentence structure
D. Appearance of the message on the page

View answer

Correct answer: (B)


Number of syllables

503. Which of the following will help you learn to communicate across cultures?

A. Learn general intercultural communication skills.


B. Learn how to handle both written and oral communication.
C. Learn about the cultures in which you plan to do business.
D. All of the above are true.

View answer

Correct answer: (D)


All of the above are true.

504. Which of the following will not help overcome ethnocentrism?

A. Acknowledge cultural distinctions and differences.


B. Avoid assumptions about the other culture.
C. Learn the language of the other culture.
D. Don't be judgmental about the other culture.

View answer

Correct answer: (C)


Learn the language of the other culture.

505. Which of these are potential sources of conflict?

A. Power struggles
B. Poor communication
C. Competition for scarce resources
D. All of the above

View answer

Correct answer: (D)


All of the above

506. Which of these are strategies for using transitional elements?

A. Echo a word or phrase from a previous paragraph or sentence.


B. Use a pronoun that refers to a noun used previously.
C. Use connecting words: nevertheless, however, in addition.
D. All of the above.

View answer

Correct answer: (D)


All of the above.

507. Which of these can be a constructive feature of conflict in a team?


A. Helps everyone get to know each other
B. Always leads to good results
C. Puts everyone on an equal basis
D. Increases involvement of all team members

View answer

Correct answer: (D)


Increases involvement of all team members

508. Which of these is not a type of listening?

A. Critical listening
B. Empathic listening
C. Informational listening
D. Integrative listening

View answer

Correct answer: (D)


Integrative listening

509. Which of these prefatory parts is least likely to be used?

A. Letter of authorization
B. Letter of transmittal.
C. Title page
D. Title fly

View answer

Correct answer: (D)


Title fly

510. Which of these questions does not need to be asked about visual aids?

A. Is the visual necessary?


B. Is the visual accurate?
C. Is the visual properly documented?
D. Does the visual show primary rather than secondary information?

View answer

Correct answer: (D)

511. Which of these sections does not belong in the body of a proposal?
A. Work plan
B. Proposed approach
C. Statement of qualifications
D. Overview of approach

View answer

Correct answer: (D)


Overview of approach

512. Which of these sentences is the least likely to establish an image of confidence in
your audience?

A. "With our support, this plan will work."


B. "Let's get immediate approval on this."
C. "I believe . . .."
D. "It seems to me that."

View answer

Correct answer: (D)


"It seems to me that."

513. Which of these statements does not apply to an organization's formal


communication network (that is, the organization's flow chart)?

A. The chart indicates lines of authority.


B. Each box represents a link in the chain of command.
C. Communication moves only up or down, not across.
D. Each line represents a formal channel for the transmission of messages.

View answer

Correct answer: (C)


Communication moves only up or down, not across.

514. Which of these statements is not true?

A. The average speaker can deliver about 125-150 words a minute.


B. The average speaker can deliver about one paragraph per minute.
C. The average speaker can deliver in an hour the equivalent of 20-25 double-
spaced pages.
D. All the above statements are true.

View answer
Correct answer: (D)
All the above statements are true.

515. Which of these statements is true?

A. People remember half of what's said during a 10-minute conversation, and


forget half of that within 48 hours.
B. People remember less than half of what's said during a 10-minute conversation,
and forget two thirds of that within 48 hours.
C. People remember two thirds of what's said during a 10-minute conversation,
and forget one third of that within 48 hours.
D. People remember only half of what's said during a 10-minute conversation, and
forget half of that within 48 hours.

View answer

Correct answer: (D)


People remember only half of what's said during a 10-minute conversation, and forget
half of that within 48 hours.

516. Which of these topics is not included in the introduction of a formal proposal?

A. Report organization
B. Scope
C. Proposed approach
D. Background or statement of problem

View answer

Correct answer: (C)


Proposed approach

517. Which one of the following statements about the direct approach is not true?

A. Readers might wonder why you didn't present alternatives.


B. It undermines your credibility.
C. Your readers could criticize your report as superficial if you focus on
recommendations at the beginning.
D. If your readers have reservations about your credibility, strong statements at
the beginning may intensify their resistance.

View answer

Correct answer: (B)


It undermines your credibility.
518. Which sentence does not show a positive tone?

A. We apologize for inconveniencing you during the remodelling.


B. We will be happy to exchange merchandise that is returned in good condition.
C. The performance in this office can be improved by tightening up cost controls.
D. Your vacuum cleaner will be ready in three weeks.

View answer

Correct answer: (A)


We apologize for inconveniencing you during the remodelling.

519. Which sentence illustrates the "you" attitude?

A. So that your order can be completed promptly, please send another copy of
the requisition.
B. We offer the printer cartridges in three colors: black, blue, and green.
C. We are pleased to announce our new flight schedule from Atlanta to New York,
which is any hour on the hour.
D. All of the above. This does not illustrate the "you" attitude.

View answer

Correct answer: (A)


So that your order can be completed promptly, please send another copy of the
requisition.

520. Which topics should not be introduced by an interviewer?

A. Pregnancy, any health conditions, or disabilities not related to job performance


B. Your religious affiliation
C. Children or child-care arrangements
D. All the above are topics that should not be asked in an interview.

View answer

Correct answer: (D)


All the above are topics that should not be asked in an interview.

521. Which word does not show gender bias?

A. Nurse
B. Businessman
C. Man-made
D. Foreman
View answer

Correct answer: (A)


Nurse

522. While you may not have the time or interest to learn about every culture, you can
adapt to any culture by using all of the following techniques except

A. emphasize common ground.


B. increase your cultural sensitivity.
C. take responsibility for communication.
D. learn that people are typical of their race and gender.

View answer

Correct answer: (D)


learn that people are typical of their race and gender.

523. You should review a document at least three times; which of the following is not
one of the purposes of the review?

A. One pass to choose the channel and medium


B. One pass for style and readability
C. One pass for mechanics and format
D. One pass for content and organization

View answer

Correct answer: (A)


One pass to choose the channel and medium

You might also like