GRIEVANCES
1 Who launched NIVARAN Portal for redressal of grievances of employees on the Railways.
(a) Hon'ble MR (b) Hon'ble CRB (c) Hon'ble PM (c) Hon'ble MOS(R)
2 NIVARAN Portal was launched on :
(a) 29.06.2016 (b) 30.06.2016 (c) 02.07.2016 (d) 15.08.2016
3 NIVARAN Portal is for redressal of grievances of .
(c) Both Serving & (d) Other than
(a) Serving employee (a) Retired employee
Retired employee Railway employees.
4 NIVARAN Portal has been developed in association with
(a) IRCTC (b) RCT (c) CRIS (d) RITES
5 How many Tiers has been identified for redressal of grievances under NIVARAN
(a) 5 (b) 4 (c) 3 (d) 2
6 Which authority has been identified as Tier-I under NIVARAN
(a) Diviaional & extra (c) Railway Board
(b) Zonal Office & PUs (d) CRIS
Divisional Office office
7 Which authority has been identified as Tier-II under NIVARAN
(a) Diviaional & extra (c) Railway Board
(b) Zonal Office & PUs (d) CRIS
Divisional Office office
8 Which authority has been identified as Tier-III under NIVARAN
(a) Diviaional & extra (c) Railway Board
(b) Zonal Office & PUs (d) CRIS
Divisional Office office
9 Tier -I (Railway Board Admn) provides login access to
(a) Tier II Admn (b) Tier III Admin (c) Tier II & III Admn (d) None of these
10 Tier -II (Zonal Railway/Pus Admn) provides login access to
(a) Tier III Admn (b) Tier IV Admin (c) Tier III & IV Admn (d) None of these
11 In case of dispute between two users of an office, who will take the final decision:
(d) Both User I & User
(a) User I (b) User II (c) Admin
II
12 In case of appeal under NIVARAN, who will be appellate authority:
(a) Two grade higher (b) Next higher (c) Three grade
(d) None of these
authority authority higher authority.
13 If decision is taken by DRM/ADRM, then appeal would lie
(c) at Extra divisional
(a) at HQ office (b) at Divisional Office (d) at CRIS
office
As per Charter time limit for redressal of complaint/representations received through Single
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Window Cell, CPGRAM, NIVARAN is :
(a) 60 days (b) 45 days (c) 30 days (d) 15 days
15 As per Charter time limit for inspection of Service Record by the concerned employee is
(a) Once in three (a) Once in nine
(a) Once in six months (d) Once in a year
months months
16 What is the full form of CPGRAMS
(a) Centralized Public (b) Centralized Public
(c) Centralized Public
Grievance Redress Grievance Redressal
Grievance Redressal (d) None of these
And Monitoring and Monitoring
and Monitor System
System System
17 What is the full form of DPG
(a) Department of (b) Directorate of (a) Director of Public
(d) None of these
Public Grievances Public Grievances Grievances
18 What is the full form of NIC
(a) National (b) National (a) Nodal of
(d) None of these
Information Centre Informatic Cente Information Centre
19 What is the full form of CRIS
(a) Centre for (c) Centralised
(b) Centre of Railway
Railway Information Railway Information (d) None of these
Informatic System
System System
20 What is the full form of DAR&PG
(a) Department of (b) Department of (c) Directorate of
Administrative Administrative Administration
(d) None of these
Resource and Public Reforms and Public Reforms and Public
Grievances. Grievances. Grievances.
21 CPGRAMS is
(a) an Online Web (c) Contractual
(b) an Offline system (d) None of these
enabled system System
22 CPGRAMS has been developed for
(a) Only Central Govt (b) Only State Govt. (c) Only Railway
(d) All Indian citizens
employee employee employee
23 CPGRAMS is an Online web-enabled system developed by
(a) NIC (b) PRIME (c) CRIS (d) RDSO
24 Which of the following issue is taken up for redressal under CPGRAMS
(a) Subjudice matters (c) Personal & Family
(a) RTI matters (d) None of these
(before court) dispute
25 Which of the following issues are not taken up for redressal under CPGRAMS
(a) Subjudice matters (c) Personal & Family
(a) RTI matters (d) All of these
(before court) dispute
26 Grievances under CPGRAMS are entertained only through
(a) e-mail (b) Website portal (c) Post Office (d) None of these
27 Full form of ComPTran is
(a) Common Portal (b) Central Portal for (c) Centralised Portal
(d) None of these
for Transfer Transfer for Transfer
28 ComPTran is related to
(a) Promotion (b) Transfer (c) Payment of Salary (d) Appointment
29 ComPTran is related to which type of transfer
(c) Both Own
(a) Own request
(a) Mutual transfer Request & Mutual (d) None of these
transfer
transfer
30 Presently the ComPTran Portal is open for use by
(a) the Railway (c) State Govt.
(b) Railway employee (d) None of these
Offices alone employee
To find Unique ID under ComPTran which information is/are required to be entered by the
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employee
(c)
(a) Employee No./
(b) PAN Mobile/Telephone (d) all of these
PF No.
No.
32 ComPTran started by desire expressed by
(a) A.K.Mittal, (b) Rajeev Kr. Goyal, (c) Ashwani Lohani, (d) Suresh Prabhu,
MS/Rly Board CPO/Admn/NCR CRB hon'ble MR
33 In how many categories CA-III references has been divided
(a) 3 (b) 4 (c) 5 (d) 6
34 Which type of references are covered under Category 'A' of CA-III
(a) from President of (b) from Central
(c) from MPs, MLAs
India, Vice President Ministers & Minister (d) All of these
& Counsellers.
of India & Governors from States
35 Which type of references are covered under Category 'B' of CA-III
(b) from Ex. Central (b) Ex. Minister from
(c) Ex.MPs (d) All of these
Ministers States
36 Which type of references are covered under Category 'M' of CA-III
(b) All (b) All (b) All
communications on communications on communications on
(d) None of these
which MR/MOS(R)'s whichCRB's remarks which MS's remarks
remarks are made are made are made
37 Which type of references are covered under Category 'C' of CA-III
(a) Letters seen by (a) Letters seen by PS (a) Letters seen by PS (a) Letters seen by PS
PS to MR/MOS(R) to MR/MOS(R) but to MR/MOS(R) but to MR/MOS(R) but
but not covered not covered under not covered under not covered under
under category 'A' category 'B' category 'M' category 'A', 'B' & 'M'
38 Which type of references are covered under Category 'O' of CA-III
(a) All
(a) All (a) All
(a) All communications
communications communications
communications received in
received in received in
received in MR/MOS® MR/MOS(R)
MR/MOS® MR/MOS®
Secretariate, but not Secretariate, but not
Secretariate, but not Secretariate, but not
covered under covered under
covered under covered under
category 'B' category 'A' , 'B', 'M'
category 'A' category 'M'
& 'C'
At Railway Board's level where no information is requred from the Railways, replies to the
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communications should be issued within
(a) 7 days (b) 10 days (c) 12 days (d) 15 days
At Railway Board's level where information is requredto be obtained from the Railways,
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replies to the communications should be issued within
(a) 7 days (b) 10 days (c) 12 days (d) 15 days
41 Full form of UMANG IS
(a) Unified Mobile (a) Unified Mobile (a) Unique Mobile (a) Unique Mobile
Application for New - Application & New Application for New Application for New -
age Grievance. Grievance. Grievance. age Grievance.
42 Full form of PGRM IS
(b) Public Grievance (b) Public Grievance (c) Public Grievance (d) Public Governance
Redress Mechanism Redressal Mechanism Redressal Machinery Redressal Machinery
43 Full form of WGRC IS
(a) Women's (a) Women's
(a) Women Grievance (a) Women Grievance
Grievance Redressal Grievance Redressal
Redress Committee Redressal Council
Committee Commission
