ASSIGNMENT 1 FRONT SHEET

Qualification BTEC Level 5 HND Diploma in Computing

Unit number and title Unit 3: Professional Practice

Submission date Date Received 1st submission

Re-submission Date Date Received 2nd submission

Student Name Vuong Chi Cuong Student ID

Class Assessor name

Student declaration

I certify that the assignment submission is entirely my own work and I fully understand the consequences of plagiarism. I understand that
making a false declaration is a form of malpractice.

Student’s signature

Grading grid

P1 P2 P3 P4 M1 M2 M3 D1 D2

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❒ Summative Feedback: ❒ Resubmission Feedback:

Grade: Assessor Signature: Date:

Signature & Date:

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Submission format

The submission is in the form of a completed individual portfolio folder, including the tasks set out in the
Assignment Brief. This assignment involves group work but each student should submit an individual portfolio
folder.

Part 1: Training schedule (using project management software) for the 1-day event and a training pack to include a
range of activities, seminars, workshops, team-building activities and break-out sessions.

Part 2: Ten-minute Microsoft® PowerPoint® style presentation with interactive links to suitable sites and an activity
sheet. The presentation slides for the findings should be submitted with speaker notes. You are required to make
effective use of headings, bullet points and subsections as appropriate. Your research should be referenced using
the Harvard referencing system. The recommended word limit is 500 words, including speaker notes, although you
will not be penalised for exceeding the total word limit.

Part 3: A written evaluation of your performance in this task and your contribution to the team. You are required to
make use of headings, paragraphs, subsections and illustrations as appropriate.

Part 4: A report discussing problem-solving techniques.

Note: All work must be supported with research and referenced using the Harvard referencing system. The
recommended word limit is 500–1,000 words, although you will not be penalised for exceeding the total
word limit.

Assignment Brief and Guidance

You have been asked to support your training and development manager with the planning and implementation of
a professional development event targeted at internal employees within the organisation that you work in.

The training event is scheduled over a one-day period in your centre, and will include four 1-hour sessions. The

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centre requires a schedule of the types of activities proposed so that plans can be finalised. In addition, any guest
speakers or motivational coaches will also require a minimum of three weeks’ notice for all bookings.

You have also been asked to design and deliver a workshop as part your training. The event will be based on
marketing the college courses. (This could be a foundation year, the HND etc.)

Working in small groups (3–4 per group). You have to produce an agenda for the event and activities in the event.
You will meet to discuss the event. This exercise will enable you to demonstrate the use of problem solving
techniques. In the meeting, you will discuss the following:

1. Produce a professional schedule (simple time management techniques) for the development
of the agenda for the event.
2. The one day event, will have two sessions in the morning and two sessions in the afternoon.
Each student will be responsible for preparing one of these sessions.
3. Each student will prepare a ten minute presentation that will be delivered at the start of the
session to introduce the session. You have to prepare the presentation (slides and notes). You
will give a mock presentation to your group. Each student will complete a questionnaire on
your inter personal skills. After you have all completed your presentation, you will sit around
in your group to discuss each of your inter personal skills.
4. Produce a report evaluating the effectiveness and application of interpersonal skills during the
design and delivery process. You should also include an evaluation of your performance in
this project and your contribution to the team you worked in.
5. Also you need to discuss problem-solving and its importance in planning and running an
event. You should include a discussion of various problem-solving techniques and justify the
solution methodologies used during your project. You should also include a critique of the
application of critical reasoning and your experiences of it.

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 Assessment Criteria

Pass Merit Distinction

LO1: Demonstrate a range of interpersonal and transferable communication skills to a target audience

P1 Demonstrate, using different M1 Design a professional D1 Evaluate the effectiveness

schedule to support the and application of interpersonal
communication styles and formats, that
planning of an event, to skills during the design and
you can effectively design and deliver a
include contingencies and delivery of a training event.
training event for a given target
audience. justifications of time
allocated.

P2 Demonstrate that you have used

effective time management skills in
planning an event.

LO2 Apply critical reasoning and thinking to a range of problem-solving scenarios

P3 Demonstrate the use of different M2 Research the use of D2 Critique the process of
problem-solving techniques in the different problem-solving applying critical reasoning to a
design and delivery of an event. techniques used in the given task/activity or event.
design and delivery of an
event.

P4 Demonstrate that critical reasoning M3 Justify the use and

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has been applied to a given solution. application of a range of
solution methodologies.

TABLE OF CONTENTS:
I. Introduction 8
II. Training pack for an event 9
1. Communication styles 9

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 - Non-verbal 9
- Verbal 11
- Benefits of effective communication 12
2. Time management 14
- Theory 15
- Grant chart 16
- Training event 17
- Invitation mail 18
- Training budget 19
3. Training pack 20
4. Individual Presentation 21

III. Problem-solving technique 25

1. Problem in thinking 25
2. Apply to the project 25

INTRODUCTION:
The festival workshop will be held on 20-21/6/2020, in this workshop, you will find new opportunities in your career.

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Professors, who is vary famous in there major, will guild and help you know what you are really good for. A lot of
companies, group will participate this workshop to find the best person.

The workshop even show you how to communicate, manage your time which will help you so much in you life and career.

I. Training part of an event:

1. Communication styles:

A communication style is the way people communicate with others, verbally and nonverbally. It combines both
language and nonverbal cues and is the meta-message that dictates how listeners receive and interpret verbal messages. 

- Non-verbal:

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Nonverbal communication (NVC) is the transmission of messages or signals through a nonverbal platform such
as eye contact, facial expressions, gestures, posture, and the distance between two individuals. It includes the use of
visual cues such as body language (kinesics), distance (proxemics) and physical environments/appearance, of voice
(paralanguage) and of touch (haptics).[1] It can also include the use of time (chronemics) and eye contact and the
actions of looking while talking and listening, frequency of glances, patterns of fixation, pupil dilation, and blink
rate.

While the key to success in both personal and professional relationships lies in your ability to communicate well, it’s
not the words that you use but your nonverbal cues or “body language” that speak the loudest. Body language is the
use of physical behavior, expressions, and mannerisms to communicate nonverbally, often done instinctively rather
than consciously.

Types of nonverbal communication:

The many different types of nonverbal communication or body language include:

Facial expressions. The human face is extremely expressive, able to convey countless emotions without saying a
word. And unlike some forms of nonverbal communication, facial expressions are universal. The facial expressions
for happiness, sadness, anger, surprise, fear, and disgust are the same across cultures.

Body movement and posture. Consider how your perceptions of people are affected by the way they sit, walk,
stand, or hold their head. The way you move and carry yourself communicates a wealth of information to the world.
This type of nonverbal communication includes your posture, bearing, stance, and the subtle movements you make.

Gestures. Gestures are woven into the fabric of our daily lives. You may wave, point, beckon, or use your hands
when arguing or speaking animatedly, often expressing yourself with gestures without thinking. However, the
meaning of some gestures can be very different across cultures. While the OK sign made with the hand, for example,
conveys a positive message in English-speaking countries, it’s consider offensive in countries such as Germany,
Russia, and Brazil. So, it’s important to be careful of how you use gestures to avoid misinterpretation.

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 Eye contact. Since the visual sense is dominant for most people, eye contact is an especially important type of
nonverbal communication. The way you look at someone can communicate many things, including interest,
affection, hostility, or attraction. Eye contact is also important in maintaining the flow of conversation and for
gauging the other person’s interest and response.

Touch. We communicate a great deal through touch. Think about the very different messages given by a weak
handshake, a warm bear hug, a patronizing pat on the head, or a controlling grip on the arm, for example.

Space. Have you ever felt uncomfortable during a conversation because the other person was standing too close and
invading your space? We all have a need for physical space, although that need differs depending on the culture, the
situation, and the closeness of the relationship. You can use physical space to communicate many different
nonverbal messages, including signals of intimacy and affection, aggression or dominance.

Voice. It’s not just what you say, it’s how you say it. When you speak, other people “read” your voice in addition to
listening to your words. Things they pay attention to include your timing and pace, how loud you speak, your tone
and inflection, and sounds that convey understanding, such as “ahh” and “uh-huh.” Think about how your tone of
voice can indicate sarcasm, anger, affection, or confidence.

- Verbal:

Verbal communication is the use of words to share information with others people. It can therefore include spoken
and written communication. However, many people use the term to describe only spoken communication. The
verbal of element of communication is the words that you choose, and how they are heard and interpreted.

Basic verbal communication skills: Effective speaking and listening

Effective speaking involves three main areas: the words you choose, how you say them and how you reinforce them
with other non-verbal communication.

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Active listening is an important skill. However, when we communicate, we spend far more energy considering what
we are going to say than listening to other person.

Benefits of effective communication:

For today’s managers, good communication plays an essential role in their success in the workplace and in their
personal life. Leaders who know how to communicate effectively with those around them will see better productivity
and improved relationships in every aspect of their lives.

Effective communication involves knowing how to listen attentively. It’s the ability to offer empathy, open-
mindedness, and helpful feedback based on what you hear. Also, a friendly demeanor, confidence, and quality
nonverbal communication will also help you, as a manager, develop good relationships with the members of your
team.

Let’s explore some benefits of effective communication you will see in- and outside your office when you take the
time to nurture these skills.

1.1 Building trust

Effective communication fosters trust with others. Your ability to listen attentively and embrace different points of
view helps others trust that you are making optimal decisions for everyone in the group. As you serve as a role
model, this trust will extend to your team and they will feel as though they can trust their teammates to fulfill their
duties and responsibilities. 

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1.2 Preventing or resolving problems 

The ability to communicate effectively plays a large role in resolving conflicts and preventing potential ones from
arising. The key is to remain calm, make sure all parties are heard and find a solution that is ideal for everyone
involved.

1.3 Providing clarity and direction

With effective communication skills, you’re able to deliver clear expectations and objectives for your team. This
involves finding constructive ways to point out when something isn’t working as well as providing helpful feedback
to get people back on track. They will understand their specific tasks and responsibilities, as well as those of their
teammates, which will help eliminate conflicts and confusion.

1.4 Creates better relationships

Good communication also improves relationships, both with employees and in your personal life with friends and
family members. Listening carefully and offering quality feedback helps people to feel heard and understood. This,
in turn, nurtures mutual respect.

1.5 Increases engagement

With people feeling more confident in their work and in their understanding of what they need to do, they become
more engaged with their work as a whole. According to a recent study exploring the psychology of employee
engagement, only 15% of adult employees are engaged with their employers. By prioritizing effective
communication, you can increase engagement, and thus boost satisfaction, among your team members.

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1.6 Improves productivity

When team members understand their roles, the roles of others and your expectations, they can focus more on their
work and less on workplace issues. With effective communication, conflicts are resolved quickly, employees can
better manage their workload and distractions are minimized. These benefits contribute to greater productivity for
you and your team.

I.7 Promotes team building

With improved communication, team members will be better able to rely on each other. You will not have one team
member feel as though they have to carry the entire group. This improved division of labor will encourage positive
feelings and relationships between the team members, which leads to improved morale and work experiences.

2. Time management:

2.1 What is time management?

Time management is the process of organizing and planning how to divide your time between specific activities.
Good time management enables you to work smarter – not harder – so that you get more done in less time, even
when time is tight and pressures are high. Failing to manage your time damages your effectiveness and causes stress.

It may seem counter-intuitive to dedicate precious time to learning time management, instead of using it to get on
your work, but the benefits are enormous:

 Greater productivity and efficiency.

 A better professional reputation.

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 Less stress.

 Greater opportunities to achieve important life and career goals.

Falling to manage your time effectively can have some very undesirable consequence:

 Missed deadline.

 Inefficient work flow.

 Poor work quality.

 A poor professional reputation and a stalled career.

 Higher stress levels.

2.2 Gantt chart:

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2.3 Training event:

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2.4 Invitation mail:

2.5 Training budget:

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1. Training pack:

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Section 1: The professionalism and style of a security guard. (H. Bao)

Section 2: Communication skills with businesses and guests and a reasonable time arrangement

for organizing a seminar. (V. Duc)

Section 3: Presentation skills, proper style in a seminar and the ability to interact with the

people below to help them understand what they present. (Q. Bao)

Section 4: Technical equipment installation, set up the room for a reasonable and comfortable for a
large conference. (T. Khoa)

Section 5: Lunch time (Cuong)

2. Individual Presentation:

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II. Problem-solving technique:

1. Problem thinking:

Problem solving and critical thinking refers to the ability to use knowledge, facts, and data to effectively
solve problems. ... Ideal employees can think critically and creatively, share thoughts and opinions, use good
judgment, and make decisions.

2. Apply to the project:

2.1 The problem on the side of the guard:

- Problem: Guests come to the festival too late

- Solution: the time to check in people come to the festival change from 9:30a.m-11: 00a.m to

9: 30a.m, 11:00a.m. Until

- Problem: guest of honor come to the festival too late

- Solution: Change from 1:40p.m-3: 30p.m to 11a.m-11: 50a.m and 2p.m-3:30p.m. Moreover,

the guest of honor can take part in this Festival at 1:40p.m-2: 30p.m.

2. Issues on the part of the sender of the notice, dissemination of the event to guests and

businesses attending:

- Issue: Unable to contact the business attending the event.

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- Solution: Should proactively send a letter to notify businesses a few days in advance.

- Problem: Not sending all the messages to guests due to too many people.

- Solution: General event announcements should be sent to guests 1 week in advance when the

event starts.

2.2 Problems in being a host and giving presentations to a crowd.

a. The first problem is about the individual:

Problems:

- Lack of self-respect in front of the crowd

- Too focused interpretation without caring about the person sitting below

- Speaking is not fluent; it is easy to forget the necessary paragraphs

- Worried about whether his clothes are suitable or not

- Afraid that the people sitting below do not understand what they present.

Remedy:

- + Regularly attend seminars and practice lectures before a few people and so on.

- + Limiting not saying too much but observing people below

- + Before the lecture to practice in front of the mirror and record yourself, make a video to help
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 - when the presentation will remember clearly and speak perfectly

- + Refer to the businessmen when they give presentations on how to wear clothes from there to

- choose appropriate outfit.

- + Frequently stop and ask people below to avoid making the presentation too boring and help people
understand better.

b. The second is about the guests who sit below.

Problems:

- Inappropriate object.

- Unrealistic statistics

- Slide text too much.

- When the presentation turned toward the listener.

- Skip to the product benefits.

- Do not present risks.

- The presentation was unconvincing.

Remedy:

- + Should focus on content related content to avoid problems.

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 - Specific figures, possibly by video and news, must be presented.

- Avoid making a slide with too many words because no one will try to read it very easily boring

- presentation.

- When presenting, do not swing around but often turn to the person sitting below.

- Do not disregard the benefits of a product or facility.

- Avoid and never present risks because this is the worst of a manufacturer or business.

- The presentation must be completed in a convincing and informative manner, as it is also the key that
manufacturers and businesses care about when participating in a large conference.

2.3. The problem of the party who installed equipment and room decoration for the event.

- Problem: Not enough space

- Solution: Must prepare more in case of insufficient or problematic

- Problem: The equipment is malfunctioning or damaged.

- Solution: Check carefully before the event, prepare equipment to be replaced if something goes wrong.

- Problem: Lack of food and drink.

- Solution: Prevent foods and drinks.

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