Question1: Arcelik has been very active in Western Europe.
Do you
expect Arcelik’s prospects to be better in emerging market and
developing economies than in advanced economies? In what ways are the
emerging market and developing economies attractive to Arcelik? In
general terms, how can the firm reap benefits from such markets in order
to maximize company performance?
Answer 1: Firm can reap benefits from emerging markets and developing
economies because of the following reasons:
Emerging markets represent promising export markets for products
and services.
They are ideal bases for locating manufacturing activities because
of low labour costs.
Emerging markets are popular destinations for global sourcing-
procurement of products and services from foreign locations.
The growing middle class in these countries implies substantial
demand for a variety of consumer products.
Arcelik should adapt the strategies and tactics to suit unique conditions.
Firm can reap benefits from such markets by partnering with family
conglomerates.
Question2: Arcelik management is keen on entering some emerging
market or developing economies. What types of risks and challenges does
Arcelik likely face in doing business in emerging markets? What should
management do to identify the most promising markets? How should the
firm adapt its product?
Answer 2: Emerging markets exhibit certain risks that affect their
viability for international business. These risks are as follows.
Political Instability: The absence of reliable or consistent
governance from recognized government authorities adds to
business costs, increases risks, and reduces manager’s ability to
forecast business conditions.
Weak Intellectual Property Protection: In many Emerging markets,
laws that safeguard intellectual property rights may not be
enforced, or the judicial process may be painfully slow.
Partner availability and Qualifications: Arcelik needs to seek
alliances with local companies in countries characterized by
inadequate legal and political frameworks. Through local partners,
foreign firms can access local market knowledge, establish supplier
and distributor networks and develop key government contacts.
Special considerations must be taken into account to estimate the true
demand in emerging markets. Managers can follow one of three
approaches to more realistically assess emerging market potential. They
can rely upon per-capita income, considered the size and growth rate of
the middle class, and build a more comprehensive set of indicators such
as the emerging market potential index.
Question3: Originating from an emerging market, Arcelik may be better
poised to cater to the economic development needs of emerging market
and developing economies. In what ways can Arcelik skilfully fulfil its
corporate social responsibilities in such countries? Suggest specific
approaches that may include: developing simpler, less expensive
appliances, arranging for multiple instalment purchases, encouraging the
f local suppliers and designing products that conserve water and energy.
Answer 3: Arcelik can display good corporate social responsibility by
engaging in activities that facilitate economic development in emerging
market and developing economies. It can serve low income countries
with inexpensive, specifically- designed products. To lead in global
household appliances, management needs to improve operational
efficiency to levels that match or exceed major competitors and increase
investment in high growth markets.