02/08/2021
Where are you taking
this session from?
Location
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02/08/2021
CHECK IN
Using a rating scale of 1-10 (10 being the highest),
how much energy do you have right now?
Session Overview
Enabling objectives: By the end of the session, the participants will be
able to:
Identify some skills and key behaviors of a good coach;
discuss the importance of preparing a coaching plan
Share some tools and practices that can be used in coaching, virtual
and face-to-face
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02/08/2021
Impact of the
COVID-19
Pandemic: 1
Year On!
Global Pandemic: 1 Year On
Lay offs and
Remote The Ups
closing of
work business
New
coping Looking
The
Job Home strategies
downs
forward
schooling
insecurity on the rise
Surge in
depression
and anxiety
https://www.medicalnewstoday.com/
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How did
you adapt
with the
new
normal?
Lucidspark/ Jamboard
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30% of today’s managers are millennials
This millennial managers expect teams to develop their skills through
online means;
They are more oriented to giving regular feedback as opposed to annual
performance review;
By 2028, 73% of teams will have at least one remote member- which may
be tied to the data point that 69% of millennial managers are open to
their teams working remotely.
Sarah Mangia, Ohio State University, 2020
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Implications
to managing
performance
and coaching
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In your organization,
what tools have you
been using in managing
performance remotely?
Zoom Poll
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Elements of a remote
workplace
1. Synchronous communication: A chat
tool like Slack, Google Hangouts,
Viber, Messenger, etc. can allow you
to have a constant, real-time
connection with your team.
2. Digital workspace: A shared place
where work happens, like: Trello,
Workspace 365, Proofhub, Teamwork,
MS Project & Asana
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Elements of a remote office
3. Video meeting space: An integrated video tool like
Zoom, Google Meets, MS Teams, Webex etc. that
works smoothly to give your team face time
together.
4. Open document storage: Avoid storing closed files
on your computer, and instead use a cloud-based
shared document space like Google Drive or Drop-
box where everyone can access the files they need.
3. A common calendar: A team calendar (iCal, Outlook
calendar) that shows whereabouts, meetings, due
dates, important events, and even vacation and
holidays, and shared meetings so you can visually
see everyone’s availability.
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Importance
of CHECK-IN
Adjust the
agenda of
check-in
conversations
to acknowledge
new realities
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Slido
What is Coaching?
“Coaching is a thought-
partnership in which the
coach inspires one to
maximize their personal and
professional potential through
a strategic and creative
process,”
(International Coach Federation)
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Modern Coaching
and Mentoring
Concepts
A reciprocal and collaborative
learning relationship between
two (or more) individuals who
share mutual responsibility and
accountability for helping the
mentee work towards
achievement of clear and
mutually defined learning goals.
Lois J. Zachary Creating a Mentoring Culture
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Coaching and Mentoring
Defined
• Coaching relates primarily to
performance improvement (often
short-term) in a specific skills area.
• Mentoring relates primarily to the
identification and nurturing of
potential for the whole person. It can
be a long-term relationship, where the
goals may change but are always set
by the learner.
Meggison and Clutterbuck, Techniques for Coaching and Mentoring
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Coaching and Mentoring
Caselets
Coaching and Mentoring
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coaching mentoring
Arvin is having challenges with his
work particularly on delivering
relevant policy analysis reports.
Often, submission of outputs is
way beyond due date and of poor
quality.
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Annotate
DEFINE. ASSESS. REALIZE. EVALUATE. www.aseametrics.com
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coaching mentoring
Arvin is having challenges with his
work particularly on delivering
relevant policy analysis reports.
Often, submission of outputs is
way beyond due date and of poor
quality.
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coaching mentoring
Anna works in the Corporate Planning
Service for five years now. She is
interested about the Learning and
Development Division functions.
However, she is not sure if she wants to
change career but would like to have an
opportunity to learn more about
managing and facilitating training
programs. Anna talks to her immediate
Supervisor about this matter.
Annotate
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coaching John is working as Science Research mentoring
Specialist I. He expressed his interest to
take on his writing skills to the next level,
particularly about integrating data
analytics in his reports. He also feels that
he is ready to take on more
responsibilities in the office.
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coaching mentoring
Thea, received a poor rating in her
performance evaluation for not being
able to provide timely technical and
advisory assistance to other functional
groups of the Department in their
dealings with other government
agencies insofar as budget, management
practice, performance evaluation or
work simplification-related initiatives
that utilize ICT to achieve efficiency and
productivity.
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Difference Between Coaching and
Mentoring
Mentoring is valuable for
Coaching is used when career development,
there is a well-defined goal providing general guidance,
that is based on improving setting and achieving goals,
skills and performance. making decisions or
facilitating problem solving.
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7
minutes
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The Process of GOALS
Coaching:
GROW MODEL
REALITY
OPTIONS
WRAP-UP
John Whitmore, Coaching for Performance:
growing people, performance and purpose.
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Coaching Plan:
Performance
Improvement
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Coaching
Plan:
Performance
Improvement
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COACHING
PLAN
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Sample
Coaching
Plan
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Sample
Coaching
Plan
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Sample
Coaching
Plan
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Great coaches:
Ask Listen Empathize
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Great coaches:
• Create a space
• Inquiry
Ask Pure inquiry
Diagnostic inquiry
Confrontational inquiry
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Great coaches:
• Effective Listening
Active listening
Listen Empathic listening
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To listen more effectively….
Attend physically – the right body language helps us to focus on the
speaker and encourages the speaker to give us more information.
Attend mentally – follow the speaker’s flow of thought, listen to
understand, not evaluate; listen first, then assess
Check it verbally – paraphrase, clarify, probe further, summarize your
understanding
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Listening Tips for Coach and Mentor
Put aside other
Do not
things and resist Show interest.
interrupt.
distractions.
Listen for meaning.
Reflect, don’t
Do not think of
react. Remain
what you’re going
neutral.
to say.
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Listening Tips for Coach and
Mentor
Restate main
Empathize with Control the
point.
the person urge to give
Summarize and
speaking. solutions .
get agreement
Listen also for Apply the 80:20
what is not rule- 80% for
being said. listening.
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Great coaches:
• Does not mean that
we agree, but that we
understand the other’s
point of view.
Empathise • Must be built on a
caring attitude and
sincere desire to
understand
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Gather good information
with your EARS
E – explore by asking questions
A – affirm to show you’re listening
R – reflect your understanding
S – silence, listen some more
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HEART
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Take away from
the session
today?
Check-out
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