Community Program A&E
Learning Center
Learning Facilitator Literacy Level BL/LE/AE/LS/AS
ALTERNATIVE
Month and Learning Strand LS4 – Life and
LEARNING SYSTEM
Quarter Career Skills
DAILY LESSON LOG
I. OBJECTIVES
A. Content Standards Ability to Earn a Living (Self-employment/Entrepreneurship)
B. Performance Standards Apply working knowledge, skills and positive attitudes as a self-employed
individual/entrepreneur to engage in a business activity involving marketable goods and services
to earn a living and improve one’s economic status.
C. Learning Competencies/ Objectives Identify what is of value to the customer.
Write the LC code for each.
LS4LC-AE-PSB-AE/JHS-9
II. CONTENT(Subject Matter) Customer Care
III. LEARNING RESOURCES
A. References
1. Session Guides pages
2. Module pages Mindanao Youth for Development Project Life Skills Curriculum Facilitator’s Manual Module
2, Session 3 Activity 9 pages 38-39
B. Other Learning Resources Flipchart paper, markers, small cards, tape
IV. PROCEDURES
A. Springboard/Motivation (Establishing a purpose Activity 1:
for the lesson)
The teacher will write this phrase “It takes much more effort to win a new customer
than to maintain a relationship with an existing one”, and display it on manila paper
in front of the room and ask her learners what they think this means for a business –
where they work or their own business.
Ask:
What do you think good customer service may be that important for a business?
What role do you think word of mouth can play in your business?
B. Activity (Review of previous lesson/s or Activity 2:
Presenting the new lesson)
The teacher will ask her learners to form a big circle joining herself as part of it. The
teacher will read a few scenarios that describe different customer experiences and will
see how the message travels around.
LE/AE/JHS
The two learners next to the teacher need to quickly decide: Did the customer in this scenario
have a positive or a negative customer experience? If it is a good customer experience, the
person on the left will tap the shoulder of the next person to his/her left, who will do the same to
the next person, until tapping shoulders goes around the circle and reaches the teacher again. If
it is a bad customer experience, the person on the right will stomp his/her feet, then the next
person will do the same, until stomping feet goes around the circle and reaches the teacher
again.
B. Analysis (Presenting examples/instances of the Ask:
new lesson) What did you observe about how the message traveled? Do messages with positive
experiences travel the same as messages with negative experiences?
What do you think this means for a business?
C. Abstraction (Making generalizations about the Ask:
lesson) What role do you think customer service plays in business?
What role do you think technology plays, mainly the internet, in spreading the word
about good or bad customer service experiences?
D. Application (Developing mastery) Group Work
LE: Group 1: This group will compose a song about “customer service”.
AE: Group 2: This group will write an essay about “customer service”.
JHS: Group 3: This group will think of a good business venture and propose it in class.
E. Valuing (Finding practical application
of concepts and skills in daily living)
Why do people should promote customer service through the word of mouth? Would it
be helpful enough the push the business into success?
F. Evaluation (Assessing learning) In one or two sentences, how can you avoid your customers from bad-mouthing your product or
service offered in the market? What do you think is best way to provide good customer service?
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I. Agreement (Additional activities for application or The teacher will encourage learners to express their opinions to family and friends. Start a
remediation) discussion with them face to face, via text, chat, or whatever means available and comfortable to
you. It’s always great to share your ideas and hear more points of view. The learners will do this
at home.
Select a product from Shoppee or Lazada from your mobile phone – in the absence of these
apps, think of something that you want to buy in the department store.
Text or chat your friend/s and discuss the product. Make sure to state /discuss/say both
negative and positive things about the product.
Observe your friend’s reaction about it – whether he/she will also have something to.
V. REMARKS
VI. REFLECTION
A. No. of learners who earned 80% in the
evaluation
B. No. of learners who require additional
activities for remediation
C. Did the remedial lessons work? No. of
learners who have caught up with the
lesson
D. No. of learners who continue to require
remediation
E. Which of my teaching strategies worked
well? Why did these work?
F. What difficulties did I encounter which my
principal or supervisor can help me solve?
G. What innovation or localized materials did
I use/discover which I wish to share with
other teachers?
Prepared by:
_____________________________
Mobile Teacher
Process Observers:
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Education Program Specialist II
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Education Program Supervisor
