SANJAY ROUTRAY
Plot No- 53, Sector-1, Saddu, Raipur- 492 007
Mob: +919039861242; Email: sanjayaroutray@gmail.com/gm@hotelshamrock.com
GENERAL MANAGER, WITH A SUCCESSFUL CAREER SPANNING 12 YEARS
Objective: Seeking to steer quality operations as General Manager/ Unit Head/ Operations
Manager in the Hospitality, while integrating expertise and leadership skills that drives
organizational performance to world-class levels.
Additional Excellence in: Proficient in upholding service standards and operational policies,
planning & implementing effective control measures to reduce costs. Excellent communication,
inter-personal, relationship management and problem solving skills.
CAREER SYNOPSIS
Hands-on experience in Hotel Operations, Food & Beverages across India, Planning, Budget
Management, Training and Sales & Marketing.
Recognized for reviving operations and cultivating long-term relationships with customers and strong
Boardroom presence.
Adept at maintaining service standards and operational policies, planning & implementing effective
control measures to reduce running costs of the unit.
Ace at assessing and implementing effective CRM solutions with an aim to improve customer
contentment and consequently customer loyalty, repeat and referral business.
Ability to innovate, work around and implement in any complex environment, skills of restructuring &
re-engineering of business affaires for optimal use of resources.
Dynamic change agent skilled in repositioning organizations to achieve operational & manufacturing
excellence.
Utilizing excellent interpersonal skills and mentoring ability to motivate and instill drive for better
performance.
Currently associated with Hotel Shamrock International, Raipur.
SELECT ACCOMPLISHMENTS
Eminence of catering to The President of India ‘Dr. Abdul Kalam’ & Former PM, Sh. Atal Bihari
Vajpai on their visit to the state of Chhattisgarh.
Caterer to Chief Minister of Chhattisgarh & all ruling Party Leaders on their visit to the state of
Chhattisgarh.
Skilfully set up & opened well known Hotels & Multi Cuisine Restaurants from the scratch for:
Hotel Swosti Hotel Babylon International Pvt. Ltd
Hotel Swosti Plaza Ltd Babylon Inn Pvt. Ltd.
The Kenilworth Hotel Shamrock International
FUNCTIONAL SKILLS
Project Launching Turnaround Management Quality Control
Brand Building Event Management Team Management
Sales & Marketing Client Servicing F & B Operations
Operation & Strategic Planning Business Development
Administration New Initiatives Training & Development
Startup Management
CAREER PROFILE
-HOTEL SHAMROCK INTERNATIONAL, RAIPUR-
(A Unit Of Shamrock Ventures Pvt Ltd)
General Manager (Jan 2010 to Date)
Responsibilities:
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Driving sales efforts involving effective promotional activities, product awareness with high
potential clients for growth and profitability.
Prepared and tracked sales & marketing budgets, overseeing the sales and marketing
operations, thereby achieving increased sales growth.
Functioning within the monthly financial budget set by the top management.
Gaining licenses and approvals from the state government pertaining to the pollution
aspect, fire safety, tourism - hotel’s registration, HT connectivity and other related utilities.
Planning and ordering of operating supplies and equipment for House Keeping, F& B
Service, Finance, Front Office, and F & B Production.
Managing business development activities and accountable for the top-line profitability and
increased sales growth Actively involved in concept planning of F&B and designing
subsequent menu.
Leading, training & monitoring the performance of team members to ensure efficiency in
operations and meeting of individual & group targets.
Handling HR and Administration and all its statutory compliances.
Achievements:
Achieved highest ever Sale figure.
Achieved Pre Opening Budget Sanctioned By Higher Management.
Leading the Youngest Team.
-BABYLON GROUP OF HOTELS, BABYLON INN, RAIPUR-
Revenue Manager (Dec 2008 – Dec 2010)
Responsibilities:
Developed menus in accordance with customer surveys, employing highest levels of
creativity, ingredient selection and portion control, with adherence to strict accounting
policies.
Work directly with the General Manger to manage all activities of the property including
employees, maintenance, sales, and profit/loss controls.
Set goals, motivate/ discipline employees; perform labor expense control, control of general
expenses and resolve guest related issues in accordance with the company goals.
Coordinate, direct and manage the hotel operation to achieve maximum profitability, ensure
guest satisfaction, protect the financial aspects of the business and maintain the building.
Direct and manage property operations to assure optimum performance and continual
improvement in the five Key Result Areas (guest service, employees, sales/marketing, property
appearance, and profit/financial control).
Overview HR matters including interviewing, hiring, training, assigning work, coaching/counseling
and performance appraisals.
Ensure that product quality standards are met in all areas of the hotel as it relates to the
appearance, levels of maintenance and cleanliness; establish and maintain preventative
maintenance programs to protect the physical assets of the hotel.
Consistently deliver results that contribute to the mission and overall success of the hotel by
accomplishing performance objectives focused on business revenues, guest and associate
satisfaction and effectiveness and efficiencies.
Oversee the guest service function to ensure corrective action is taken to resolve guest
complaints and ensure that superior guest service is delivered.
Performed other duties and responsibilities as assigned.
Handled inventory and vendor relations to ensure the timely and cost-effective purchasing
of food, beverages, liquor, beer and small wares.
Oversaw employee relations encompassing staff recruitment, training and performance
evaluation of the employees.
Entrusted with the General Administration activities and ensuring seamless operations of
the organization.
Handled F&B Service, F&B Production, Marketing, Housekeeping and Front Office
Management.
Directed diverse operations encompassing new unit set up, turnaround management &
growth.
Provided impeccable customer service through constant monitoring of the operations.
Reviewed & interpreted the market trends/ client feedback to attune the business strategies
as per the guest requirements & expectations.
Achievements:
Designed Standard Operation Procedures and implemented it effectively.
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Awarded Best Manager in the Hotel.
-HOTEL BABYLON INTERNATIONAL (BABYLON GROUP OF HOTELS.), RAIPUR-
Joined as Front Office Executive & Promoted to Front Office Manager (JUNE 2004 – DEC 2008)
Responsibilities:
Managed the Reception team to ensure that our guests received exceptional service and want to
return.
Ensured all guest requests were dealt with efficiently.
Performed day to day running of Reception, ensuring check in and check outs ran smoothly and
to all Excellence Hotels standards.
Ensured all billing procedures were followed correctly and accurately at all times.
Ensured Early and Late Shift procedures were followed correctly and accurately at all times.
Ensured all reservations were taken correctly to hotel and Excellent Hotel standards, and
inputted accurately.
Maximized sales by ensuring whole team was aware of "Rate of the Day", and associated sales
targets.
Answered hotel switchboard and ensured that all queries were actioned or passed onto the
relevant person in the Hotel.
Responsible for ensuring the Night Auditor/Porter shifts were covered at all times.
Performed training and management of the Reception and Nights team.
Developed & implemented SOP's for every function and maintained strict adherence at all
times.
Strategically planned & organized festivals at the hotel ensuring increased business growth
& profitability.
Met or exceeded all goals for food and operational cost control.
Channelized operations of 9 F& B Outlets including 4 banquet halls with a view to achieve
business objectives.
Developed menus in accordance with customer surveys, employing highest levels of
creativity, ingredient selection and portion control, with adherence to strict accounting
policies.
Scheduled team assignments to achieve the pre set goals within time, quality & cost
parameters.
Scheduling team assignments to achieve the pre set goals within time, quality & cost
parameters.
Achievements:
Instrumental in organizing food festivals and one day events with F&B Department leading
to substantial increase in sales & profits.
Achieved recognition & appreciation in sales optimization of all outlets.
Demonstrated abilities in generating 60% of the business through referrals from the clients
who had discovered good quality and great customer service at the Hotel.
Awarded with Best Employee of the Month 2001 in Front Office Department. Hotel Swosti.
Awarded with Best Employee of the Year 2002 in Front Office Department, Hotel Swosti Plaza
Best Salesman Award for Hotel Babylon in 2004
N.C.C B Certificate.
PREVIOUS EMPLOYMENTS
Hotel Shanti, Angul, General Manager (Mar 2002 – Mar 2003)
Hotel Kenilworth, Bhubaneswar, as Front Office Executive (Apr 2001 – Mar 2002)
Hotel Swosti, Six Months IndustrialTraining (May 1997 – Oct 1997)
ACADEMICS
Diploma in Hotel Management, Institute of Hotel Management, Bhubaneswar (1999)
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MBA from National Institute of Management, Indore with dual Specialization in Sales &
Marketing & Human Resource Management.
Graduation in Economics Honours from Utkal University, Orissa.
Master in Industrial Economics (Equivalent to MBA with Specialization in International
Trade) from Utkal University, Orissa.
Advanced Diploma in Software Management from Utkal Computer Service, Orissa.
Diploma in Software Management from National institute of Science & Technology, Berhampur,
Orissa.
Diploma in Computer Hardware.
PERSONAL DETAILS
Date of Birth: 11 June 1978
Fluent in English, Hindi and Oriya
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