Madda Walabu University
Department of Business Management
MBA Graduate Program
Survey Questionnaire to be filled by Employees of CBE
Dear Employees of Commercial Bank of Ethiopia,
This survey questionnaire aims to study “the Role of Effective Compensation and Reward System
on Employee Performance” in your organization (CBE). It is purely conducted for academic
purpose. The responses to this questionnaire will be kept strictly confidential and is subject to
ethical rules of research at Addis Ababa University. Therefore, I kindly request you to fill the
questionnaire honestly and neatly assuring that the data will be used solely for the intended
academic purpose only. Your response is very crucial to gather data for this study.
Please read the instructions carefully and answer all questions and if you have any inquiry call the
researcher, Yemisrach Admasu, at Mobile NO. +2519-13289430 for more explanation.
Yours sincerely!
Yemisrach Admasu
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Part I: General demographic Information
Please circle the alternative that most closely represents your personal information:
1. Gender: 1) Male 2) Female
2. Age: 1) below 25 2) 26-35 3) 36 – 45 4) Above 45
3. Education level 1) Diploma 2) 1st Degree 3) Masters 4) PhD
4. To which group your employment type belongs?
1) Clerical 2) Non clerical
5. How long have you served in CBE? (Work experience in years)
1) 1- 5 years 2) 6 – 10 3) 11 – 20 4) Above 20 years
6. In which of the following does your monthly salary range fall in?
1) Below 4,000 2) 4,001 – 6,000 3) 6,001 – 10,000
4) 10,001 – 15,000 5) 15,001 – 20,000 6) 20,001 – 25,000 7) Above 25,000
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Part II: Overall Employee Opinions
The following questions are prepared on a 5 five point Likert Scale. If the item indicated strongly
matches with your response choose number 5 and if you completely disagree with the item choose
number 1. This is to know how you feel about the compensation and reward system of CBE. Be
honest and give a true picture of your feelings.
(1=Strongly Disagree, 2=Disagree, 3=Neutral, 4=Agree, 5=Strongly Agree)
No Items SD (1) D (2) N(3) A(4) SA(5)
1. I’m satisfied with the current salary
scale of CBE for the job I’m doing
now
2. CBE’s salary is competitive
compared to other companies in
Ethiopia.
3. My salary is based on the current
market and is enough to satisfy my
basic needs.
4. Annual salary increment and
adjustment is fair and reasonable.
5. The bonus scheme of CBE is a
motivating to increase employee
performance.
6. The overtime payment in CBE is
reasonable & initiates for high
performance.
7. Medical benefits are easily accessible
and offer satisfactory health care
services.
8. My fuel allowance fully covers my
transportation expenses.
9. Housing allowances covers my rent
fully.
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10. Mortgage loan offered by CBE is a
motivating to buy the property that
satisfies my need in the market.
11. There are best opportunities for
career development in my
organization.
12. Staff development has helped me to
do my task very effectively.
13. I’m empowered to give decisions in
my work place.
14. I’m free from pressures & criticism
from immediate supervisor/ manager
15. The bank acknowledges and
recognizes on time for employees
who deserves formal recognition for
their performance
16. There is fair & equitable promotion
and growth opportunity in CBE.
17. I’m happy that CBE invests on
human capital to upgrade the
employee’s skill & knowledge.
18. There is total reward approach in
CBE to increase the employee
performance.
19. My organization has a safe work
environment and job security.
20. I’m happy with the culture of my
workplace and social life.
21. A good sprit of team work and
helping each other is the best practice
of my work place.
22. There is clear rules and procedures
for every aspects of my job.
23. When employees face problems, the
management fixes the issue on time.
24. There are too much work overloads
that bothers me
25. I am always interested doing my job
effectively and efficiently.
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Part III: Measures of employee performances
Here are items that help to measure employee performance. Please give them a rank based on a
five point Likert Scale. Select No. 1 if you are strongly disagree with the statement and 5 if you
are strongly agree with the statement.
(1=Strongly Disagree, 2=Disagree, 3=Neutral, 4=Agree, 5=Strongly Agree)
Rank
No. Items 1 2 3 4 5
26. I enjoy my tasks and the division of work approach.
27. I am always committed to the mission and vision of my
organization.
28. I love my work and I am motivated to complete the
tasks that are assigned to me always.
29. I cooperate well with my colleagues in office.
30. My performance level has direct effect on my salary
level.
31. I am given a chance to apply my own methods.
32. I am given an opportunity to improve my performance
through learning more skills.
33. In my organization employees with higher educational
qualifications perform better than those with lower
qualification.
34. I feel my performance contributes for the growth of my
organization.
Thanks a lot for your timely frank responses
and coordination!!!
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