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8D Report - Formats

1. An issue was discovered where the battery and load MCB isolation MCB labeling stickers were interchanged on 18 battery charger units delivered to a customer. 2. An investigation found the root cause to be a process issue where the printing, finishing, and quality inspection personnel did not properly verify the labeling according to the bill of materials. 3. Corrective actions included providing training to personnel on labeling and inspection processes and implementing 100% visual inspection of labels before packing.

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Abhinav Singh
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1K views1 page

8D Report - Formats

1. An issue was discovered where the battery and load MCB isolation MCB labeling stickers were interchanged on 18 battery charger units delivered to a customer. 2. An investigation found the root cause to be a process issue where the printing, finishing, and quality inspection personnel did not properly verify the labeling according to the bill of materials. 3. Corrective actions included providing training to personnel on labeling and inspection processes and implementing 100% visual inspection of labels before packing.

Uploaded by

Abhinav Singh
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as XLS, PDF, TXT or read online on Scribd
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Problem Solving 8D Report

8D Report No. : 20180609001 Report Type: Customer √ Supplier Internal Other

Problem Solving Summary


Nature of Complaint : Complaint/ Reference No. Complaint Due Date :
Component labeling mismatch By Mail 04-09-2018
Customer / Supplier Name
M/s FIBCOM INDIA LIMITED Product Name : Battery Charger

Location (Where Occurred) Part Name : DCPS Power Plant 48vdc/45Amp


Plot No. B 215, Phase II, Noida, Gautambudh Nagar, UP
Part No. : FGS75NA3002

1. Problem Solving Team Leader & Team Members


Name Deptt. Phone No. Email ID
Suresh Muthu QA 9655179485 suresh.muthu@eltek.com
Santosh Kumar QA 9911668586 santosh.kumar@eltek.com
Chanchal Kumar QA 9582080062 chanchal.kumar@eltek.com
Narender Kumar Production 9717530315 narender.kumar@eltek.com
2. Problem Description
In Battery charger, Battery and Load MCB Isolation MCB labeling sticker interchange, not as per BOM Qty.
18nos
nomiclature
3. Interim Containment Actions
1. Arrange a meeting to all the concern to describe the customer issue. Implementation Date
2. Next day of meeting one quality person visit to FIBCOM, to verify physically and rectify accordingly but due Immediate
to most of system deliver to site thats why they refuse to open packing and do the rework thats why
replacement sticker handover to Fibcom team so that they can pest as per convenient on site
4. Root Cause Analysis
WrongWrong Sticker OK Sticker

1. Sticker printing person not verify the matter after sticker printing as per BOM nomiclature.

2. During finishing of system, finishing person also not verify all as per BOM nomiclature.
3. Final Quality person also laps the process before packing not inspects the material throughly.
Conclusion: The process is not well self-checked casual approach taken by both Quality & Production team.

Root Cause: Eltek has confirmed that the cause for the problem is a process issue and its a silly mistake Load and battery matter
interchange and Actions
5. Corrective no one can observed during entire process.
1. Adequate training is to be provided to all the concerned testing, labeling and quality operators to minimize / Implementation Date
eliminate this problem. Immediate
2. 100% visual inspection started by OQC person before handover to packing
6. Verification of Corrective Actions
Implementation Date
The failure caused was due to human error we have Increased our monitoring process Continious
7. Preventive Actions
Implementation Date
As per check point monitoring process increased Continious
8. Closure Statement
Written By : Santosh Kumar Approved By : Suresh Muthu
Date : 14.09.2018 Date : 14.09.2018

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