Company Name: RENA Technical Services Co.

Agency №: 689
Bureau Veritas Certification ZIG No. 586075

Bureau Veritas Certification

Management System Certification

Audit Report for the Initial Audit
of

RENA Technical Services Co. Agency №:689

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 Company Name: RENA Technical Services Co. Agency №: 689
Bureau Veritas Certification ZIG No. 586075

Company Information

Company Name RENA Technical Services Co. Agency №: 689

Address 5th Km Sirjan-Bandar Abbas Road- Bandar Abbas City-Iran.

Phone No. +987612793621 Fax No. +987612793621

Web Address ----------
ZIG Contract No(s).
Contact Information
Contact Name Mr. Asadi Phone No. +989133175413
Email Address ------------
Audit Information
Audit Standard(s) ISO 9001:2000 & ISO 14001:2004
Industry Code(s) 29A
No. of Employees No. of Shifts 1
Audit Type Stage 1
Audit start date 17.04.08 Audit end date 17.04.08
Next Audit Date Duration
Auditor Information
Team Leader A.Ebrahimi (ABR)

Team Member --------

Shift Pattern Single shift

If this is a multi-site audit an Appendix listing all the relevant sites and/or remote locations has
been established and attached to the audit report.

Distribution Client Contact / Audit Team /BV Certification office

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 Company Name: RENA Technical Services Co. Agency №: 689
Bureau Veritas Certification ZIG No. 586075

Summary of Audit Findings:

Number of Non Conformities recorded: Major: No Minor: 5
Is a follow up audit required? Y/N Follow up audit start date day(s)
Actual follow up date(s) Start: End:

Follow-up audit remarks:

Team Leader Recommendation:

Standard Recommendation
ISO 9001:2000 Organization is ready for Main Audit
ISO 14001:2004 Organization is ready for Main Audit

Team Leader (1): Team Member

A.Ebrahimi (ABR)

Scope of Supply (scope statement must be verified and appear in the space below)

PROVIOSION OF SALES AND AFTER SALE SERVICES OF VOLVO TRUCKS ON BEHALF OF RENA
TECHNICAL SERVICES CO.

Accreditation UKAS
No. of Certs required 1+1
Languages English
Reason for Issue of
N/A
Certificate
Further Instructions (additonal certificate instruction or information for the office) :

N/A

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 Company Name: RENA Technical Services Co. Agency №: 689
Bureau Veritas Certification ZIG No. 586075

Audit Summary

Audit Objectives
The objectives of this audit are :

• To evaluate organization’s management system documentation

• To evaluate the organization’s location and site specific conditions and to undertake
discussions with the organization’s personnel to determine the preparedness for the stage 2
audit
• To review the organization’s status and understanding regarding requirement of the standard,
in particular with respect to the identification of key performance or significant aspects,
processes, objectives and operations of the management system
• To collect necessary information regarding the scope of the management system, processes
and locations of the client, and related statutory and regulatory aspects and compliance (e.g.
quality, environmental, legal aspects of the client operation, associated risks, etc.)
• To review the allocation of resources for stage 2 and agree with the client on details of the
stage 2
• To provide a focus for planning the stage 2 by gaining a sufficient understanding of the client’s
management system and site operations in the context of possible significant aspects.
• To evaluate if the internal audits and management review are being planned and performed,
and that the level of implementation of the management system substantiates that the
organization is ready for stage 2.

Audit Findings
The audit team conducted a process-based audit focussing on the sigificant aspects, risks and
objectives. The audit method used were interviews, observations of activities and review of
documentation and records.

• The management system documentation demonstrated conformity with the requirements of the
audit standard and provided sufficient structure to support implementation and maintenance of the
management system,
• The organisation has demonstrated effective implementation and maintenance / improvement of
its management system.
• The organisation has demonstrated the establishment and tracking of appropriate key
performance objectives and targets and monitored progress towards their achievement,
• The internal audit programme has been fully implemented and demonstrates effectiveness as a
tool for maintaining and improving the management system,
• Throughout the audit process, the management system demonstrated overall conformance with
the requirements of the audit standard.

Nonconformities
Nonconformities detailed herein shall be addressed through the organisation’s corrective action
process, in accordance with the relevant corrective action requirements of the audit standard, in
actions to prevent reccurence, and complete records maintained.

Corrective actions to address identified major nonconformities shall be carried out immediately and
BV Certification notified of the actions within 30 days. Our auditor will perform a follow up visit within
90 days to confirm the actions taken, evaluate their effectiveness, and determine wether certification
can be granted or continued.

Corrective action to address identified minor nonconformities shall be carried out and records
maintained with supporting evidence.

The responses to the nonconformities may be either in hard copy or electronically using the NCR
herein (preferred) and forwarded to the BV Certification office.

At the next scheduled audit visit, the BV Certification audit team will follow-up on all identified
nonconformities to confirm the effectiveness of the corrective actions taken and close out.
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 Company Name: RENA Technical Services Co. Agency №: 689
Bureau Veritas Certification ZIG No. 586075

Observations and Opportunities for Improvement

All observations and Opportunities for Improvement are detailed in audit notes

Recommendation
The audit team conducted a process-based audit focussing on significant aspects/risks and objectives
required by the standard(s). The audit methods used were interviews, observations, sampling of
activities and review of documentation and records.

The structure of the audit was in accordance with the audit plan and audit planning matrix included in
the Appendices to this summary report.

The audit team concludes that the organisation has established and maintained its management
system in line with the requirements of the standard(s) and demonstrated the ability of the system to
achieve requirements for products and/or services within the scope and the organisation’s policy and
objectives.

• Therefore the audit team recommends that, based on the results of this audit and the system’s
demonstrated state of development and maturity, that this management system is ready for
main audit

This report is confidential and distribution is limited to the audit team, the company and the BV
Certification office.

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 Company Name: RENA Technical Services Co. Agency №: 689
Bureau Veritas Certification ZIG No. 586075

AUDITOR NOTES / SIGNIFICANT AUDIT TRAILS

Auditor: A.Ebrahimi
Auditee: Mr Asadi
Date: 17.04.08
Process / Activity: Management System Documentation/ Validation of Scope
Notes
Organization has documented a single manual for both Quality and Environmental Management
Systems (Document Number QM4001). Manual was reviewed and found in line with th requirements
of both standards. It includes:
• Organization’s activities and scope of management system including details and justification
for exclusions i.e. ISO 9001:2000 clause 7.3
• Breif description of management system elements and reference to documented procedures
where needed
• Description of interaction between management system processes

The scope of management system which had been descibed in organization’s manual was reviewed
and validated by evaluating objective evidence during site visit and documentation review and mutually
agreed as described in page 3 of this report.

Process definition including input, output, owners, supporting documentation, performance criteria and
resources were checked.

Auditor: A.Ebrahimi
Auditee: Mr. Asadi
Date: 17.04.08
Process / Activity: Management Responsibility/ Commitment
Notes
Quality and Environmental Policies have been documented in a single policy (Document Number
OD5003) and authorized by top management. It completely fulfills requirements of both standards.
Objectives, targets and plans for achieving them have been documented. Objectives and targets were
reviewed and found measurable and consistent with policy. (FR 5003)

Auditor: A.Ebrahimi
Auditee: Mr Asadi
Date: 17.04.08
Process / Activity: Identification of environmental aspects/ evaluation of impacts
Notes
List of environmental aspects/ impacts was review and validated during site visit (FR 4008).
environmental aspects have been identified and their associated impacts have been evaluated,
but some of them had not been consistency with company’s processes e.g environmental
aspects of painting process.

Auditor: A.Ebrahimi
Auditee: Mr Asadi
Date: 17.04.08
Process / Activity: Legal and other requirements
Notes
Procedure for identification and have access to applicable legal requirements and other requirements
(Document Number IN4009) was reviewed. Some legal requirements and other requirements have
not been identified e.g RENA Requirements. Also some licenses and legal permits for
organization’s activity were not found e.g. Septic permit.

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 Company Name: RENA Technical Services Co. Agency №: 689
Bureau Veritas Certification ZIG No. 586075

Auditor: A.Ebrahimi
Auditee: Mr Asadi
Date: 17.04.08
Process / Activity: Operational Controls
Notes
A site visit of all operational and support services was perofrmed. Some operation controls were not
done according to organization’s internal procedures as well as standard requirements.

Auditor: A.Ebrahimi
Auditee: Auditee: Mr. Asadi
Date: 17.04.08
Process / Activity: Internal Audits
Notes
A documented procedure is available (Document Number PR8002).Internal audit plan was not
scheduled. Also Internal audit process has not been implemented effectively because
organization has not been determined actions to eliminate the causes of potential
nonconformities.

Auditor: A.Ebrahimi
Auditee: Mr. Asadi
Date: 17.04.08
Process / Activity: Management Review
Notes
Procedure for Management review (Document number PR5001) has determined the management
review process and planned it for 6 monthly intervals.
Last management review has been performed in 10.03.08 during a meeting. Some of input specified
in enviroment standard have not been reviewed in management review meeting.

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 Company Name: RENA Technical Services Co. Agency №: 689
Bureau Veritas Certification ZIG No. 586075

Tgp.85co@ yahoo.com

Safora.taala@yahoo.com

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