Virginia Evans Jenny Dooley Donald Buchannan le Express Publishing(sa) \ 1 7 Virginia Evans Jenny Dooley Donald Buchannian Te download the Career Paths Logistics epp go to ths-esp.. To acute the ap we the SN below. S/N: 2JHIN-TSV65-LSG 'YQ-VG5CN The SIN can be used upto timos& i valid for 3 years, Aocls Express Publishin;Scope and Sequence Reading a Vocabulary Funetion [Occupational analyze, associate's degree, bachelor's degree, consumer, [Describing job manuel ‘coordinate, fast-paced, industry logistician, supplier, [duties supply chain [dob analyst, consultant, customer service manager, international [Talking about ‘advertisement [logistics manager, inventory control manages, logistics lexperience engineer, logistics manager, logistics services salesperson Employee logistics software manager, materials manager, production Arranging & profile manager, purchasing manager, supply chain manager, _|meeting time systems support manager, transportation manager, vendor ‘managed inventory coordinator, warehouse operations, manager F [Employment [Webpage consulting, education, freight, government agency, Discussing Opportunities article industrial, manufacturing, merchandising, passenger, options | retailer, service institution, transportation 3 [Basie Math [Chart rad, comes to, divided by, equals, hundred, is, less, minus, Talking about multiplied by, over, plus, subtract, times measurements 6 [Measurements |Manual convert, cubic meter, foot, imperil system, inch, Klogram, [Giving @ excerpt kilometer, meter, metric system, mile, pound, ton, volume | reminder weight = 7 [Safety Issues |Manual ‘accident, electrocution, fall, fatality fist aid kit, injury, [Expressing excerpt lockout/tagout, matfunction, personal protective disbeliet lequipment, risk, safety, slip, spill trip @ [Customer [Company |assistance, complaint, customer, customer service, [Making an ‘Service webpage expectation, friendly, inquiry, make it right, order, polite, _japology return, satisfaction, update 7 |Supply Chain” [Textbook delivery, invoice, manufacture, order, plan, production, _ | Requesting more excerpt purchase, quantity, supply, transport information 10 [Supplier Email [consumption, container, lead time, long run, lt size, (Clantying Planning replenishment, shipment, short run, transit time, transport information mode 11 [Types of Manual ‘consignment, distribution inventory, finished goods, (Confirming Inventory ——_jexcerpt finished parts, inventory, MRO supplies, nonproduction, details raw materials, sevice parts, spare parts, work in process 72 [Inventory Costs |Memo ‘acquisition cost, carrying cost, depreciation, handling cost, |Discussing inspection cost, insurance, interest, material overhead joptions cost, obsolescence, storage cost 73 [Third-Party [Article courier, customer adapter, customer developer, freight | Expressing Logistics {orwarder, non-asset based, on-demand transport, confidence outsource, service developer, standard provider, ‘subcontractor, third-party logistics provider (PL) 1a inbound Manual [check out, distribute, facility, inbound logistics, inventory, [Describing a Logistics excerpt plant, receive, receiving area, staff, store, track down _|process 75 [Outbound |Manual fauthorize, credit card, deliver, document, objective, order Giving a reason Logistics excerpt [processing outbound logistics, ship, timely, verityTable of Contents Unit 1 - Logistics .. Unit 2 - Logistics Jobs 1 Unit 3 - Logistics Jobs 2 Unit 4- Employment Opportunities Unit 5 - Basic Math Unit 6 - Measurements . . Unit 7 ~ Safety Issues Unit 8 - Customer Service ... Unit 9 - Supply Chain Unit 10 - Supplier Planning Unit 11 - Types of Inventory Unit 12 - Inventory Costs Unit 13 - Third-Party Logistics Unit 14~ Inbound Logistics Unit 15 - Outbound Logistics GlossaryGet ready! @ Before you read the passage, talk about these questions. 1 What do logisticians do? 2 How does someone 4 become a logistician? he e we Il { | \%Sin os te _—Y Warehousing | p } | Careers Handbook — LOGISTICS — Logisticians analyze and coordinate a ‘company’s supply chain, They help move products from suppliers to consumers. Their work involves acquiring, distributing, and delivering items. Logisticians work in many industries, particularly manufacturing. The work is fast- paced. They need to know every step in the supply chain. Sometimes, there is a problem with distribution. Logisticians are responsible for correcting these issues. They use the latest technology to make distribution effective. Education is the first step in entering a career in logistics. Some logisticians have an associate's degree. However, the global economy makes logistics more complicated than before. Many logisticians have bachelor's degrees. However, others substitute work experience for a degree. For ‘example, some logisticians gain experience through military service. 6ar Reading @ Read the occupational manual. Then, mark the following statements as true (T) or false (F). LLogisticians move products from customers to suppliers. 2 __Logisticians are responsible for fixing distribution problems. 3 __ Miltary service and work experience are substitutes for degrees, Vocabulary © Write a word or phrase that is similar in meaning to the underlined part. 1A professional who organizes supply chains needs excellent ‘communication skills, ° inn. 2. Helen quit her job because she could no longer handle the quick work environment. a__-__e 3 Sometimes, used products re-enter the system that moves items from sellers to clients. u a 4. Employment has grown 26 percent in several profit-making businesses, a's fast- inthe problem sible the latest career have an he global mplicated Ps have others yee. For ience pliers. = to the pelent pthe @ Read the sentence pairs. Choose which word or phrase best fits each blank. 1. associate's degree / bachelor's degree ‘A. Kristy eared a(n) _____ from a local community college. B Ain) is usually earned after four years of attending college 2 analyze / coordinate A Larry needs to product deliveries to suppliers B Each quarter, Brynn and Bob performance data. 3. suppliers / consumers A often complain about the high cost of products, B distribute finished products, parts, and raw materia, © @ Listen and read the occupational manual again. Why do some future logisticians pursue bachelor’s degrees? Listening © @ Listen to a conversation between a logistician and a friend, Mark the following statements as true (T) or false (F). 1 _ The speakers have seen each other recently 2 __ The woman has a college degree. 3. __ The woman's company does business internationally. @ @ Listen again and complete the conversation. Friend: Hi, Rachel. How are you? Logistician: Steven! I haven't seen you 1 Pm doing wel Friend: | heard you went to college and became a 2 j ‘What do you do, exactly? | help manage a company's 3 : So getting products from the 4 10 customers? i: Yes, that’s the short 5 oft. | make sure finished products get to our customers on ti : Do you enjoy it? Ido. It's 6 and my company does business globally, soit's also challenging at times. Speaking Q With a partner, act out the roles below based on Task 7. Then, switch roles. Student A: You are a logistician. Talk to Student B about: © what you do + yourjob duties * whether or not you like your job Student B: You are a friend. Talk to Student A about hs or her job. Writing Q Use the conversation from Task 8 to fill out the email. To: Gnetglobal.com From: @netglobal.com Subject: Good Seeing You Hi 7 It was great seeing you yesterday. After talking to you, | think working in is something I'd ike to do. ‘What kind of degree do you have? | have a(n) What kinds of Use logistics? | look ‘forward to heating from you soon! A > am iLogistics Jobs 1 Get ready! @ Before you read the passage, talk about these questions. 1 What are some responsibilities of a logistics manager? 2 What types of things does a logistics engineer plan? TM LL er ecu al Falco Manufacturing of Stinson, 1A Ty ‘The logistics manager oversees a variaty of logistics functions. © Managing logistics personnel consultants © Overseeing teams with the support of the customer service manager © Working with inventory control manager © Developing strategic processes and costs © Negotiating with suppliers, partners, and customers Working closely with each district logistics services salesperson © Working with logistics engineer to ensure continuous process improvement © Coordinating with international logistics manager * Overseeing efficient import/export supply chains. Qualified candidates need to have experience working as an analyst including independent Reading @ Read the job advertisement. Then, choose the correct answers. 1. What is the purpose of the advertisement? to analyze logistics functions to coordinate with international employees to compare different types of logistics managers D to describe an available job 2 Who works with the logistics manager to develop processes and costs? A B c D the logistics engineer the logistics team the inventory control manager the analyst 3. Which is NOT a function listed among the logistics manager's responsibilities? A efficient imporvVexport supply chains B_ monitor inventory control © oversee customer service teams D continuous process improvement Vocabulary © Match the words or phrases (1-5) with the definitions (A-E). logistics engineer analyst _ international logistics manager customer service manager __ logistics services salesperson 1 2 3 4 5 A plans and directs the activities of the customer service team uses analytical and quantitative methods to understand and interpret data ‘works with client companies to identity, sel and integrate services determines processes, technology, or Infrastructure to support management works to create efficient import/export supply chainsRead the sentences and choose the correct words or phrases. 1. The manager hired an outside consultant/ customer service manager to improve strategic planning, 2. Mr Jackson is the analyst/logistics manager, he oversees all logistics personnel. 3. Sam called the distribution center to speak with the customer service manager/inventory control manager. © @ Listen and read the job advertisement again. Who are some of the people that the logistics manager works with? Listening © @ Listen to a conversation between an employer and a logistics job candidate. Mark the following statements as true (T) or false (F). 4 __ The woman has applied fora job. 2 _Thecompany needs to hire a logistios manage. 3. __ The man works with international marketing professionals, | @ @ Listen again and complete the conversation. Your resume shows that you have several years of experience in © 1 Yes, | have worked in this field for ten years. Impressive, You began as a2 2 That's right. Then Iwas hired as 3 We are seeking a(n) 4 Do you have international experience? Yes. | currently work with international | Caves professional. Employer: What has been your greatest accomplishment in that department? | Candidate: We improved importiexport 6 Speaking © With a partner, act out the roles below based on Task 7. Then, switch roles. Your resume shows that ¥ Ibegan as a... We are seeking a... ‘Student A: You are a hiring manager. Talk to | Student B about: ‘+ his or her logistics job experience ‘+ the job that is currently available ‘© the international work that he or she has done Student B: You are a job candidate. Talk to ‘Student A about your work experience. Writing © Use the conversation from Task 8 to fill out the interview notes. Position applied for Seer ee Does the candidate have logistics work experience? Y/N Hyes, how many years of professional experience 3 does he or she have? Previous jobs in the field International experience: BIBLIOTECA CENTRAL nr| i i RTT oye) Maer Tad Reyer Erte ag * Supervises and trains employees Coordinates product shipments Analyzes cost-saving distribution methods Manages third party contracts + Meets customer needs + Asaures that products ave safely and on time * Seminars at our corporate headquarters Hands-on training with an experienced production manager Formal supervisory training with a supply chain manager ‘Opportunities for advancement vary. ee Re dees ontonrs palsgar bier aeor ea © Materials: materials manager, purchasing manager 9 lari RRM ESE eon rly i eee es Boge eee eae Sa akrn ergee Ra car Fevelesmene one Before you read the passage, talk about these questions. 1 What are some ways that logistics managers ‘work with people outside their companies? What types of information do logistics managers analyze to improve efficiency? Read the employee profile. Then, mark the following statements as true (T) or false (F). Logistics managers work with outside contractors, | 1 2 _ Job training includes formal supervisory training at corporate headquarters 3 __ Advancement opportunities are available in information technology, Ke Logistics Jobs 2 ‘transportation B manager ) Fill in the blanks with the correct words or phrases from the word bank. supply chain manager production manager transportation manager When the vice president wanted a review of al [production and procedure activities, he contacted the 2 Contact the _ if you have questions about shipping products by train 3 Paul is the responsible for overseeing all warehouse activites, 4. Nanette called the when she needed assistance with technology tools. 5 The oversees all buying activities for the company. 6 The entire manufacturing process is managed by theQ Write a word or phrase that is similar in meaning to the underlined part. 1 The professional who analyzes sales activity data to generate forecasts for product demands and production schedules met with production managers. v_do_ ___ag_d in___to_y ¢__rdi__to_ The purchasing manager and the manager responsible for coordinating purchase and supply of raw materials needed for manufacturing met weekly. ma__ia__ __na_er When Sue needed help with information management, she called the manager who or ;nalytioal and techni support and coordination for management of logistics information and data processing. -ys__m_ su___rt _an__er @ @ Listen and read the employee profile again. Within this company, what are the categories where advancement is possible in this field? Listening © @ Listen to a conversation between two logistics managers. Mark the following statements as true (T) or false (F). 1. __ The woman has just started working for the company. 2 __ The man is available on Tuesday afternoon 3. __ The speakers have agreed to meet on Friday. @ @ Listen again and complete the conversation. Hi, im Joho, the new # E Nice to meet you, John. I'm Josie, the 2 0 Yes. I've been hoping to set up a3 with you. ‘That would be great. How about Tuesday afternoon? I can't meet on Tuesday. | willbe with the 4 ~ all afternoon, Okay. | also have § available. ‘That would be perfect. How about 9:007 Great. 16 seeing you then. Speaking © With a partner, act out the roles below based on Task 7. Then, switch roles. 'm the new. q "ve been hoping to set up .. oF will be with the ‘Student A: You are a new logistics manager. Talk to Student 8 about: + setting up a time to meet ‘+ other meetings that you have scheduled for this week his or her available times to meet Student B: You are a logistics manager. Talk to Student A about setting up a meeting. Writing © Use the conversation from Task 8 to fill out a meeting schedule for the week. Meeting Schedule Week of: Day & Time: Meeting with Day & Time: Meeting with: Day & Time: Meeting with: emanate saat aBefore you read the passage, talk about these questions. 11 What kind of companies hire logistics workers? 2. Atwhich type of company would you lke to work? ) Read the webpage article. Then, mark the following statements as true (T) or false (F). 1 ___ There are plenty of job openings in the logistics field 2 __ Educational organizations and merchandising firms hire logistics workers. 3. __ Logistics workers have a set career path ahead of them. cl» www.careerinfo.org/| logistics a Careers in Logistics ‘There are many employment opportunities available in logistics. Logistics is the connection between manufacturers and consumers. It allows industrial and consumer products to reach retailers. The following types of businesses need logistics workers. © Consulting firms. ‘* Transportation firms (both freight and passenger) ‘= Manufacturing companies ‘© Merchandising firs ‘Education institutions ‘© Service institutions = Government agencies ‘A good basic knowledge of business skills helps when looking for a logistics job. Internship experience is also helpful. Often, people start as a management trainee, analyst, or entry-level supervisor. Where you start often depends on your education level Prior experience is also a consideration. Write a word or phrase that is similar in meaning to the underlined part. 1. Caroline was interested in the art of displaying products in stores in.a way that attracts shoppers. 2. The manufactured products were delivered tothe business salling goods directly to the customer 3. The logistics consultant wanted to improve the company's system of moving objects from one place to another. r_n_p_r_a_o 4. The woman was interviewed for a logistics job with the organization within the government that handles particular tasks or issues. genet gncMatch the words or phrases (1-7) with the definitions (A-G). 1 _consuiting 5 manufacturing 2 _ education 6 __ passenger 3 __ freight 7 __ sence institution 4 industrial the process or business of making goods in large amounts in a factory the business of providing professional help and advice on a certain subject relating to the production of goods, especially in afactory setting € person who travels in a vehicle without driving itor working on it goods moved by vehicle and the system of transporting them a facitty that provides a service, such as a hospital the act of learning and teaching, typically in a school or college environment @ @ Listen and read the webpage article again. Why is logistics useful? Listening @ © Listen to a conversation between two workers. Choose the correct answers. 1. What is the conversation mostly about? A the growth of the manufacturing industry B the man's views on the firm's transportation © the job opportunities available to the woman D celebrating a promotion within the company What will the woman most likely do next? ‘A accept the job with the transportation firm B uit her job at the manufacturing company © compare the pay and benefits packages D apply for both employment opportunities th @ @ Listen again and complete the conversation. Worker 1: Congratulations on your 1 Worker 2: Thanks. Actually, 'm currently 2 ____two jobs. Worker 1: Wow. Tell me more about them. Worker 2: The first job is with a transportation firm, ‘The secondis withaS Worker 1: Which company do you 4 a Worker 2: like both companies 5 And the pay and benefits are similar. Worker 1: Sohow are you going 6 7 Worker 2: Well, rather be in transportation. So | think Il take that job. Speaking © With a partner, act out the roles below based on Task 7. Then, switch roles. Congratulations on 7 Tell me more about .. think Vl take .. ‘Student A: You are a worker. Talk to Student B about: his or her job offers the companies that want to hire him or her how he or she plans to choose which job to take Student B: You are a worker. Talk to Student A about your options. Writing © Use the conversation from Task 8 to fill out a list of pros and cons for the two positions. Pros and Cons List aslyy Basic Math Get ready! a 1 1 What are some basic math operations? 2 What are some ways to express the results of mathematical ‘operations? Reading © Read the chart. Then, mark the following statements as true (1) or false (F). 2 3 A B 1 __ fanumberis "times" another, itindicates a division operation, 2 __ One thousand nine hundred is equal to nineteen hundred. 3 __ *Minus” has the same meaning as “subtract” ° > cs . 1 3/4 = 0.75 ‘Three-fourths equals point seven five, avb=c Aplus B equals C. a-b=c eee eee Aminus Bis C. 4 axb=c multiplied by Atimes B comes to C. over, A divided by B equals C. divided by as AoverBisC. Four thousand four hundred It is about forty four hundred or miles from Los Angeles to forty fourhundred New York City Vocabulary @ Before you read the passage, talk about these questions. © Match the words or phrases |-5) with the definitions (A-E). @ Read the sentence pairs. Choose which word or phrase best fits each blank. A Forty ___to twelve equals 4 __ plus _ hundred 5 __ divided by minus sed to indicate adition Used to combine twa numbers to abbreviate numbers in the thousands Used to indicate division Used to give the result of a mathematical operation Used to indicate subtraction over / multiplied by A Two ten equals twenty. B Six three equals two, is/times ‘A. Eight plus eight sixteen. B Twenty five equals one hundred. less / comes to A Twelve than twenty-four equals twelve. B Thirty plus five _ to thiry-five. added / subtracted equals fifty-two. B Sixty __from ninety comes to thirty.© @ Listen and read the chart again. What terms are used to indicate multiplication? Listening @ @ Listen to a conversation between two logisticians. Choose the correct answers. 1 What isthe purpose of the conversation? to determine the measurements of a shipping container to find out the volume of a shipment for a customer to discover how much product fits in 2 shipping container D toconvert measurements from cubic inches into cubic meters What will the man probably do next? tell the customer the information he or she requested calculate the dimensions of the shipping container instruct the shipment to be sent to the client ‘ask the woman to measure the shipping container @ @ Listen again and complete the conversation. need to let the client know the > 1___of the shipment oO Logistician 2: That's easy enough. What isthe ae isl opel container? Logistician 1: Do you want the measurements in ot Logistcian 2: Yes, please. Logistician 1:_ I's 315 inches in length and 74 inches in width Logistician 2: Let's see... 315 times 744 ___ 23,310. What's the depth of the container? 120 inches. 1205 __by 23,310 ‘equals 2,787,200 inches. So i we convert that... the volume of the shipmentis 16106 Logistician 1; Speaking © With a partner, act out the roles below based on Task 7. Then, switch roles. We need to - What's the .. of ..? The volume of the shipment is Student A: You are a logistician. Talk to Student B about: ‘= calculating the volume of the shipment ‘+ the measurements of the shipment ‘+ conversion of the measurement ‘Student B: You are a logistician. Talk to ‘Student A about the shipment. Writing © Use the conversation from Task 8 to fill out the calculations for the shipment volume. Shipping Invoice Volume of Batch: calculate in cubic inches: (length) x___ (width) x__ (depth) x — (quantity convert to cubic feet: (total from line above) / 1728 = cubic feet EEMeasurements ih) eEPHPpppapay Before you read the passage, talk about these questions. 11 What are the different ways in which freight is shipped? 2 What are some examples of imperial and metric units? Logistcians use the folowing measurements to deliver cargo: © Conventional cargo: Determines weight in units of 1,000 kilograms. Determines ‘measurements in cubic meters. 'S Less than Container Loads: Measures volume weight similarly to conventional cargo. + Full Container Loads: Containers are usually 20 oF 40 feet long. « Rolkon, Roll-off; Measures cargo based on cubic feet ~ not tons. Please note: Remember to convert units in the imperial system, Most couriries use the metric you are using pounds, convert to system. If | kilograms. If you are using inches, convert to to consider the meters. It is also important stance traveled. These measurements are provided in miles and kilometers. 2) Match the words or phrases (1-7) with the definitions (A-G). 2 __ Pounds and inches are units Inthe imperial system. 3 __ Rolkon, Roll-off measures ‘cargo according to kilometers. to exchange one system of weights and measures for another ‘a metric unit of volume that is equal to 1,000 Ii 1 inch 4 _ kilogram 7 __ volume weight Read the manual excerpt. 2 _ pound = 5 _ ton ‘Then, mark the following 3 _convet 6 __ cubic meter statements as true (T) or false (F). ‘A. a calculation that shows the density of a package B. a.unit of weight that is equal to 2,000 pounds 4 _ Conventional cargo is, channrements ei biten aaaeinet ore a unit of weight that is equal to 1,000 grams D_aunit of length that is equal to one-twelth of a foot E F G ‘.unit of weight that is equal to 16 ounces or .4596 of a Kilogram@ Read the sentence pairs. Choose which word or phrase best fits each blank, 1. imperial system / kilometers A In Canada, distance is, ‘measured in B One cubic yard is a unit of measure in the __ miles / metric system ‘A Randy drove@O pper hour down the freeway. B in 1995, Great Britain partially switched over to the foot /meter ‘A One hundred centimeters is equal to one B The ruler measured twelve inches, or one @ G@ Listen and read the manual excerpt again. How do logisticians measure roll-on, roll-off cargo? Listening © @ Listen to a conversation between two logisticians. Choose the correct answers. 1. How does the woman measure the cargo? ‘A incubic meters B in cubic feet © inkilograms D inmileage What can be inferred from the woman's last statement? ‘They need to convert the distance to metric units. They need to convert the distance to imperial units They need to make sure the cargo is drivable. They need to provide ‘additional information. @ & Listen again and complete the conversation. Logistician 1: Hi Barry! Ready to get started? We need to get fifty vehicles to Savannah, Georgia. Logistician 2: Good morning, Samantha. | assume the cargo is, drivable. Logistician 1: tis. Well make $1.50 per 1 _ Logistician 2: You're using the 2 Did the cargo originate in the U.S.? Logistician 1: Yes. Otherwise, | would've measured itn cubic 3 Logistician 2:_ Is there any other information we need to provide? Logistician 1: Yes. The number of 4_ the shipment wil travel Logistician 2: Okay. But don't forget to§ to kilograms. Logistician 1: You mean 6_. il remember. Speaking With a partner, act out the roles below based on Task 7. Then, switch roles. We need to get... to y Otherwise, | would've measured it in But don't forget to. Student A: You are a logistician. Talk to Student B about ‘+ transporting cargo ‘© how much you will make on the shipment ‘+ how to convert measurements Student B: You are a logistician. Talk to Student A about ‘measuring and transporting cargo. Writing © Use the conversation from Task 8 to fill out the release form. Frasier Shipping, inc. RELEASE FORM ‘Type of Shipment: _ Is the shipment drivable? Y/N ‘Where did the cargo originate? Where will the cargo be shipped?Manufacturing Employee Manual Safety is a big concern in a warehouse setting. All employees need to folow safety procedures to avoid accidents. Injuries and) fatalities occur when employees: are not careful. Employees need to wear the personal proper personal protective protective ‘equipment (PPE). Required) equipment 7 PPE varies. according to job 2 assignment. PPE requirements) for each area are posted throughout the warehouse, Lockout / tagout procedures: reduce the risk of electrocution ‘Any matfunetioning_ electrical machinery needs to be locked and tagged, Falls and slips are the biggest ‘cause of injury in warehouses. Clean up spills. immediately. Ensure aisles are clear so employees do not trip over items. Al areas of the warehouse have! first aid kits in case of injuries. | @) Read the sentences and choose the correct y words or phrases. @ Before you read the passage, talk about " these questions. ‘The employee's slip/safety was the result of | some water on the floor, / 1. Why is safety important in warehouses? 2 Angela used the bandages in the risk/first aid | 2 What are some measures to ensure safety in a kit to cover the cut on Frank's hand, warehouse setting? 3. The conveyor belt maifunctioned/tripped so it needs to be repaired. eading 4 Saloty procedures reduce personal protective equipment/fatalities caused by accidents on | ) Read the manual excerpt. Then, mark the the jb. following statements as true (T) or false (F). ts | 5. Electrocution/Accident is the result of unsafe | 1 _ Required PPE is the same throughout the handling of electrical equipment warehouse 6 The manager wanted to discuss the falls/risks | 2 __ Lockout /tagout is used on all equipment when operating machinery that is nat working correctly 7 Abhard hat is part of an employee's personal 3 _ Slips are a result of items being left in aisles. protective equipment/injury.Q Fillin the blanks with the correct words from the word bank. yy Oy cf (Rea icra injury lockout/tagout fall safety accident trip Sarah sustained a(n) slipping on the ice. The worker id a(n) electrical equipment, A briefing was held for all workers in order to reduce accidents. George took a hard ‘cables on the floor Rita had to fil out an) at work, All inventory needs to be off the floor so people don't over it to her right leg after procedure on the broken after he tripped over the report after she got hurt @ @ Listen and read the manual excerpt. What are the biggest causes of injuries in warehouses? Listening © & Listen to a conversation between two logisticians. Mark the following statements as true (T) or false (F).. 1. __ The woman is planning on wearing PPE at the warehouse. ‘The man suffered a head injury at the warehouse. ‘The speakers agree safety needs to be improved at the warehouse, @ §@ Listen again and complete the conversation. Logistician : Logitcon 2: Be sure to wear a2 wie youre © there. Logistician 1: | plan to. Idon't want to have an)3 | stil can’t believe that 4. fell off a rack and, hit him on the head. I'm going over to the like Hays! Did he have any 5? Yes, a large bump and a cut on his head. ‘The warehouse manager needs to take 6__ more seriously, | agree. Last time | was there, | tripped over some boxes! Speaking With a partner, act out the roles below based on Task 7. Then, switch roles. 1'm going over to the Be sure to wear. The warehouse manager needs to ‘Student A: You are a logistician, Talk to Student 8 about: © where you are going ‘© an accident that occurred ‘+ injuries that were sustained Student B: You are a logistician. Talk to Student A about the safety at the warehouse, Writing © Use the conversation from Task 8 to fill out the accident report.Get ready! @ Before you read the passage, talk about these questions. 1 What kind of customer service do you expect from a business? Why is customer service so important? FZ Floral Suppliers FZ Floral Suppliers has a reputation for excellent customer service, Our goal is to exceed your expectations. What this means for you, the customer: ‘You will eceive prompt, polite and friendly service. Assistance is available 24 hours per day. We are happy to answer any inquiry. ‘Wo will provide regular order status updates. Our logistics team ensures that orders are delivered on time. In rare cases, issues arise, We take complaints very seriously. We do our best to make it right. This involves accepting returns for damaged orders. We also issue full refunds. We work until the problem is resolved to your satisfaction. Customer Service Reading @ Read the company webpage. Then, choose the correct answers. 1 What is the main purpose of the website? A toexp service B_toprovide existing customers with order updates © tolet customers know what to expect from the company D to compare several different return and refund policies in the best way to contact customer 2 Which of the foo offer? A. assistance at all hours of the day B_ quick and courteous service © timely delivery of shipments D online customer complaint forms does the company NOT 3 What can be inferred about the company? A Itis anewer company, B Itvalues its customers. © tis trying to expand services. D Ithas a poor reputation Vocabulary © Fill in the blanks with the correct words or phrases from the word bank. NN eral ustomer update make it right assistance customer service polite order 1 The was satistied after receiving arefund 2 The company sent the client aln) saying that the shipment went out 3. The customer service representatives tried to be to every caller. 4. The representative credited the customer's ‘account to 5 The customer's was delivered on time. 6 When the man needed he called the company's helpline. can damage a 7 Rude or poor ‘company's reputation.@ Read the sentences and choose the correct words or phrases. 1 Katie is 2 friendly/polite person who always greets customers with a smile 2. The woman brought the return/customer back to the store, 3. Customer order/satistaction is important to the company. 4. The customer service department rarely receives alr) complaint/assistance. 5. The company’s service exceeded the man’s updates/ expectations. 6 The woman had a(n) customer service/inguiry about the refund policy. © © Listen and read the company webpage again. How does the company deal with complaints? Listening © & Listen toa conversation between a customer and a customer service representative. Mark the following statements as true (T) or false (F). 1 _ The mani calling with a complaint. 2 _ The shipment is delayed due to a vehicle accident 3. __ The customer service rep gives the client a refund, @ © Listen again and complete the conversation. Representative: Customer: B lesoss — Representative: | Customer: . Representative: Customer: FZFI a I'm caling about my shipment. It's 2____ 45984, Okay. Letme3_— The shipment of flowers is six hours late, Now my deliveries are going to be 4. | understand. But it looks like our delivery van was ina colision. !'m 5 about this. ‘So when will my shipment arrive? 6 Vl puta credit on your account for the inconvenience. Okay. | appreciate that Speaking © With a partner, act out the roles below based on Task 7. Then, switch roles It looks fike So when ..? Student A: You are a customer service rep. Talk to Student 8 about: + the order + the problem © the new delivery time Student B: You are a customer. ‘Talk to Student about your order. Writing © Use the conversation from Task 8 to fill out the customer service complaint log. Pea eg(+8 Supply Chain Cr) Chapter 2: in every supply chain, the customer is the most Important vloment. After a customer orders products, the products manufactured. This leads to the next stage: the production plan. ne company purchases te raw materials it needs. Aer te company receives the materials, employees test her, They heck the quality and quantity of each delivery. Final. they sreke the product. Workers store extra raw materials In & ‘supply warehouse, Employees transport the finished product toa warehowse The shipping department then orgarizes delivery tothe Custer re manufacturer mals the goods or sends them By couret Ten product comes with an invoice. The Invoice tele products and their prices. It also describes the toms of sale, €@ Before you read the passage, talk about these questions. 4. What are the elements of a supply chain? 2 How do companies successfully manage a supply chain? D) Read the textbook excerpt. Then, choose the correct answers. 4. Whatis the article mainly about? [A types of ravr materials B_ why companies send invoices © how supply chains work D a comparison of quality and quantity 2. Which of the following is NOT mentioned on an invoice? A products © prices. B termsofsale D quality 3 What is the most important element ina supply chain? A. the transportation B the customer © the production plan D the purchase of materials Write a word or phrase that is similar in meaning to the underlined part. 4 Len checked the number or ‘amount for each shipment, a_i 2 Kim created a detailed program to speed up deliveries. a 8. Gail noticed a mistake on the itemized lst of shipped products. oe 4. After our collection of raw materials improved, our products improved. ul© Read the sentence pairs. Choose which word best fits each blank. 1. purchased / ordered ‘A Our company four thousand dollars’ worth of timber. B Manny his supplies by phone. 2 manufacture / production A slowed down last year B We ‘some products by hand. 3. transport / delivery A. Harold assigned twenty trucks to freight. B The moming ‘was two hours late due to bad weather. © @ Listen and read the textbook excerpt again. What do companies use to manufacture products? Listening © & Listen to a conversation between a professor and a ‘student. Mark the following statements as true (T) or false (F). 1 ‘Customers describe their needs when making a purchase. After products are made, they are delivered, ‘Shipping departments organize delivery to company managers. @ © Listen again and complete the conversation. Professor: So, what have you leamed about the 4 2 © Student: The 2 is the most important element. Professor: Right. Everything that happens depends on his or her needs, as indicated during 3 | Student: Companies 4 according to customers’ needs. Professor: And how do managers decide on which steps to take? Student: By forming a5 Then, after the product is made, they prepare to transport and deliver it. Professor: Could you tell me a bit more? Student: The shipping department organizes 6 They send products according to customers schedules. Speaking © With a partner, act out the roles below based on Task 7. Then, switch roles. So, what have you learned = about ..? Everything that haopens depends on. ould you tell me ..? Student A: You are a professor. Talk to Student B about © supply chains * customers’ needs + how managers make decisions Student B: You are a student, Talk to Student A about elements ina supply chain ed Writing © Use the conversation from Task 8 to fill out a memo about supply chain management. Outdoor Types, Ine. 5285 San Antonio Drive Las Cruces, NM 88001 (675) 989-6753 www.outdoortypes.ong, To: From: Josh Reaser, Manager sployees of Outdoor Types, Ine. Hello, Please rememberto for the product. The customer had _ and they must be met Also, be sure to before organizing Thank you. 21To: From: énniferdouglas {redwells@ZxTSupplyCorp.com {GHD Manufacturing.com ‘Subject: Key planning items Fred, ‘ve decided to make some changes. | want to store less inventory. As a result, | will need smaller lot sizes. To keep up with consumption, replenishment has to be more frequent. Are you able to produce in short runs? Long runs won't work anymore. On the plus side, short runs would reduce your lead, time. You don't have to sort through the larger inventory, My shipments go straight into transport containers, That means | obviously need fewer ‘containers. But that doesn't affect transport mode or ‘transit time, Let me know your thoughts. Regard: q Jennifer : Before you read the passage, talk about these questions. 4. What isthe difference between a short run and along run? 2. What factors atfect lead time? Read the email. Then, mark the following statements as true (T) or false (F). 1 __ The lot size needs to be bigger. 2 __ Deliveries need to occur more often in the future 3 Thee is going to be an impact on transit time. Match the words or phrases (1-6) with the definitions (A-F). 1 _ consumption 4 __lotsize 2 __ lead time 5 __ replenishment 3 _ long run 6 _ short run ‘A. the number of items in a batch B the process of replacing supplies that have been used, of putting new supplies into meting ° the period of time from when a customer places fan order to when a customer gets the order 1D akind of production run where a small quanti of product is made often E_ akind of production run where a large quantity of goods are made over a long period of time F the process of buying or using productsQ Write a word or phrase that is similar in meaning to the underlined part. 1. The company sent the quantity of goods by ait. -h_p_et 2. The managers compared the different methods of sending a producttoarecipient, _ra__p_r_ _o es 3. The lot was packed into a large box intended to make Speaking © With a partner, act out the roles below based on Task 7. Then, switch roles. I wanted to clarity ° transport easy. _o_t__n_r What frequency . 4 The customer wasn't happy with the amount of time between We'll need to ... product leaving a factory or warehouse and its delivery. ra_s__ t_m © G Listen and read the email again. What impact will the changes have on replenishment? Listening | @ @ Listen to a conversation between a logistics & manager and a supplier. Choose the correct answers. 1. What is the purpose of the conversation? A to review upcoming changes B to clarify payment methods © to replenish products D to discuss transport frequency 2 What can be inferred about the man? A. His business is in trouble. B He's unable to alter the schedule. © He is angry about the email. D He is trying to be flexible @ @ Listen again and complete the conversation. Logistics Manager: Hey, Fred. Thanks for calling. Supplier: No problem. 11 ‘and thought we needed to tlk. Logistics Manager: Sure thing. ‘Supplier: There was something | wanted to clarify. What ‘requency are we talking about, 2 Student A: You are a logistics manager. Talk to Student B about © the email ‘© replenishment frequency + the other changes Student B: You are a supplier Talk to Student A about the changes. Writing © Use the conversation from Task 8 to fill out the logistics manager's official order form. ____ replenishment? Logistics Manager: Right now, replenishment is once a week. We needtobumpituptos ‘Supplier: Okay. think that's 4 Logistics Manager: How do you5____ the other changes? Supplier: Well, | understand where you'te coming from. We'll eee 23Before you read the passage, talk about these questions. 1. What isthe difference between finished goods and finished parts? 2 How does consignment benefit sellers and manufacturers? Read the manual excerpt. Then, choose the correct answers. 1. What is the main purpose of the passage? Ato describe the manufacturing process B to coordinate warehouse departments © toexplain how the company manages inventory D to describe distribution inventory 2. Which type of inventory is managed as a separate category? A distribution inventory © spare parts, B raw materials D MRO supplies 3. Which is NOT listed as inventory? ‘A consignment items © distributors D service parts B raw materials Wolff Manufacturing ‘Our warehouse contains several types of inventory, These include: ‘+ Raw materials — inventory awaiting productio * Workin process — items that are at some stage inthe manufacturing process * Finished goods — completed goods awaiting distribution and sale We also stock service parts, or spare parts. Some Parts are stocked with distributors. Others are fored on-site unless they are needed. Finished parts are also stored in the warehouse Until final assembly. Alternately, they are stored fo use as spare parts, We include distribution inventory in our general inventory. Consignment items are included, too, Nonproduction items are listed under a different inventory category. This includes MRO supplies.Vocabulary Match the words or phrases (1-5) with the definitions (A-E). consignment 4 raw materials 5 work in process distribution inventory inventory ‘A materials that are purchased by a company to be processed or manufactured B_ materials that have been processed in some way, but are not finished © materials that are in transit, off-site, or held by a seller on consignment D a complete list of materials or products in stock E_ products sent to the seller with the agreement that payment will be made to the manufacturer conly when the items are sold Q Place the words or phrases from the word bank under the correct headings. word! service parts spare parts nonproduction finished parts MRO supplies finished goods Extra Materials | Manufactured | Materials © © Listen and read the manual excerpt again. What is a work in process? Listening © @ Listen to a conversation between two logisticians. Mark the following statements as true (T) or false (F). 4 The woman has been working on the warehouse inventory 2 __ The inventory list does not include consignment merchandise. 3 _ MRO supplies are nonproduction materials. @ & Listen again and complete the conversation. 4: Hi, Sam. Have you been working fon the warehouse 1 2 I've been working on that all week. The information is right her. |: Great. Tell me, is 2 included? Ibis. That includes items 3 that have not been paid for yet Logistician 1: Is 4 merchandise listed in that category? Logistician 2: Thats listed in this section, too, Logistician 1: Okay. What about §___ 2 Logistician 2: No.6 materials are listed on a separate inventory. Speaking © With a partner, act out the roles below based on Task 7. Then, switch roles. Have you been working on y Tell me, is... included? That includes . Student A: You are logistician, Talk to Student 8 about ‘the warehouse inventory ‘© materials that are included in the inventory © nonproduction materials ‘Student B: You are another logistician. Talk to Student A about his or her inventory lists. Writing © Use the conversation from Task 8 to fill out a questionnaire about warehouse inventory. Date warehouse inventory was completed: ‘Does the inventory include work in progress? Y/N. Other items included: