KENTON FALANA
14 Center St, Sea Bright NJ 07760 732-309-6770 kentonfalana@hotmail.com
PROFILE
Optimistic individual with excellent communication skills with people of various personal, professional, and ethnic backgrounds.
Knowledge of TCP/IP and other Network Protocols. Expertise in Microsoft operating systems Ability to prioritize and remain focused
on the essence of an issue.
TECHNICAL COMPETENCIES
Desktop Computing/End User Support Lotus Notes7.5, 8
Hardware/Software Troubleshooting Laptops & Remote Access (VPN)
Desktops HTTP, TCP/IP Address Configuration
Windows 2003/2008 Server/Active Directory LAN Setup
Windows 2000/ XP/Windows 7/10 Video Conferencing
MS-Office 365 Solaris 10, Red Hat Linux
Hyper-V/VMware/VirtualBox Mac OSX
Imaging/Dell Image Software, USMT, Altiris
Clonezilla SCCM
PROFESSIONAL EXPERIENCE
Rutgers University 11/2017 to Present
Medical Science, Newark NJ
USER SUPPORT
Windows 10, Image Workstations and Laptops , OSX 10, Office 365, IOS, Dell Image Assist
KACE, Break Fix. Cisco AnyConnect, Active Directory, Epic, Dell Data Protection, Bit Locker
Cisco Webex, Zoom, RDP sessions, Map Network Drives and Printers IOS Phones, Android
Equipment Moves, Resolve tickets, Asset Recovery, Exchange, Area Assessments, Hyper-V
Install Peripherals, MS Office, Data Backup, Resolve issues with Vendor Software
Adecco Technical 5/2014 to 11/2017
University Hospital Rutgers University, Newark NJ
USER SUPPORT
Windows 7 Migration, Image Workstations and Laptops , MDT, OSX 10, Office 365
LanDesk, Break Fix. Symantec Endpoint Protection, Active Directory, Epic, Credent, Android
Copy and Restore User Data, RDP sessions, Map Network Drives and Printers IOS Phones
Equipment Moves, Resolve tickets, Asset Recovery, Exchange, Area Assessments
Install Peripherals, MS Office, Data Backup, Resolve issues with Vendor Software
Short Term Projects 2/2014 to 3/2014
Magellan Health Services – Windows 7 migration
Cathay Pacific Airlines – Set up Sever Rack, UPS, Riverbed, Cisco Switch and Workstations
Eden Technologies
Cohen & Steers NYC Tiffany’s Co Parsippany NJ 10/2013 to 1/2014
DEPLOYMENT ENGINEER
Windows 7 Migration, Image Workstations and Laptops USMT, SCCM 2007, Powershell
LanDesk, Break Fix. Kapersky Security Center, Active Directory, Morningstar, Bloomberg, Factset
Copy and Restore User Data, RDP sessions, Dameware Map Network Drives and Printers
Equipment Moves, Asset Recovery, Exchange, Travel
Install Peripherals, MS Office, Data Backup
Page 2 of 4 Kenton Falana (732)-309-6770 kentonfalana@hotmail.com
Adecco Technical
Rutgers Newark NJ
USER SUPPORT 7/2013 to10/2013
Implement and deploy Cisco VOIP phones Perform end user equipment and connectivity installs, relocations and moves to
include voice mail and communications hardware.
Coordinate with configuration management and implementation groups
Interface with functional users provide support resolve tickets identify and replace malfunctioning or inoperative equipment
Test connectivity, Patch cables in IDF room.
Computer Sciences Corporation
ETS Princeton NJ 5/2013 to 6/2013
DESKTOP SUPPORT
Uninstall/Install desktops, laptops
Map network drives, install network printers, troubleshoot VPN clients cisco, RSA Token
Document user names, asset tags
Support users for AP Reading at Kansas City MO
Eden Technologies
CIT Bank Livingston NJ 9/2012 to 5/2013
LEAD DEPLOYMENT ENGINEER/DESKTOP SUPPORT III
Windows 7 Migration, Image Workstations and Laptops USMT, Installation, Connect Wise
Altiris, Break Fix. Software Testing, Resolve Tickets, Webex, Killdisc, Blackberry
Copy and Restore User Data, RDP sessions, Map Network Drives and Printers
Equipment Moves, Asset Recovery, Exchange, Blackberry
Install Peripherals, Cedeant, MS Office, Data Backup
Travel to locations in the US, Canada, and EU
Computer Sciences Corporation
ETS Princeton NJ 4/2012 to 6/2012
DESKTOP SUPPORT
Windows 7 refresh/migration, Image Lenovo desktops, with Ghost
Uninstall/Install desktops
Copy and Restore user data, export certificates, pst files
Map network drives, install network printers, troubleshoot VPN clients Cisco, Shrew
Document user names, asset tags, RSA Token
Support users for AP Reading at Louisville Kentucky
Adecco Technical 9/2011 to 3/2012
UMDNJ Newark NJ
DESKTOP SUPPORT
Uninstall/Reinstall, Unbox, label, Dell, HP workstations
Copy and restore user data, set up RDP sessions, resolve work tickets
Migrate users email clients from Thunderbird, Netscape, Gmail, AOL to Exchange, Blackberry
Image workstations with XP using Clonezilla, Install software, add computers to domain
Install Peripherals, label printer, scanners , network printers data encryption map drives and printers
Page 3 of 4 Kenton Falana (732)-309-6770 kentonfalana@hotmail.com
ETS Princeton NJ 5/2011 to 6/2011
DESKTOP SUPPORT
Windows 7 refresh/migration, Image HP desktops, laptops, with Ghost
Uninstall/Install desktops, laptops
Copy and Restore user data, export certificates, pst files
Map network drives, install network printers, troubleshoot VPN clients cisco, shrew
Document user names, asset tags
Support users for AP Reading in Louisville Kentucky
Asco Florham Park NJ 5/2009 to 2/2011
HELP DESK
Windows 7 Office 2007 refresh Upgraded Dell desktops, laptops
Answering the Helpdesk line and responding to end user requests, questions and problems
Troubleshooting of issues over the phone, Responsible for escalating issues appropriately
Providing AS/400 operations support as well as month end reporting and backup tape mounting/dismounting
Map printers, change cartridges,
End user account maintenance password resets, adds, changes, deletions
Prudential Newark NJ 9/2007 to 10/2008
SYSTEM SPECIALIST
Service Dell D600 and IBM T61 laptops, manage department server.
Image laptops and Pocket Drives with XP and VMware with Ghost and Radia Server
Assisted application team with testing virtual environment.
Add machines to domain in Active Directory , Server 2003, configure Lotus Notes
Backup user data, add users and machines to Safe Boot directory
Answer phones, respond and resolve issues
Document user names, asset tags
Ship and receive laptops, Pocket drives, and replacement parts, process warranty claims.
BAE Systems Wayne NJ 6/2007 to 8/2007
DESKTOP SUPPORT
Image Dell desktops, laptops, with Ghost
Install Desktops, replaced hard drives, graphics cards.
Copy and Restore user data, export certificates, pst files
Map network drives, install network printers
Answer phones, respond and resolve user issues, remote login
Document user names, asset tags
Total Tec Edison NJ 8/2006 to 4/2007
SYSTEM INTEGRATOR
Upgrade, install, test, and service HP DL 380 2U, DL 580 4U and HP BL 200 series blade servers
Build and cable server cabinets, configure raid 1, raid 5 drive arrays, SAN storage rack servers
Install ESX, Server 2000/2003operating systems, Red Hat Linux, Exchange 2003
Manual OS installs, ghost imaging, Acronis Vmware
Load configuration files on Cisco, Juniper switches
Page 4 of 4 Kenton Falana (732)-309-6770 kentonfalana@hotmail.com
Chase Bank New Jersey and New York City 3/ 2006 to 7/ 2006
NETWORK SUPPORT SITE LEAD
Uninstall/Reinstall Dell workstation and servers configure TCP/IP settings
Backed up user data with Radia Document workstations name, IP address for backup
Document workstations name, IP address for backup
Image workstations with Windows XP via Radia server, and DVD, test configurations
Install Peripherals, receipt printer, pin key pad , network printers
Verizon Basking Ridge NJ 12/2005 to 5/ 2006
DESKTOP SUPPORT
Mapped drives, set print queue’s
Install hardware and software upgrades with Marimba server, test configurations
Document and deploy Dell, Compaq desktop and laptops
Set up audio/video equipment conference rooms and VP offices
Resolve desktop, printer issues, sync Blackberry’s with Lotus Notes
Repair desktops, laptops, image with Ghost
MTA New York City 6/ 2004 to 5/ 2005
SEINOR TECH
De-install Re-install Dell, HP, Mac desktops, printers
Mapped drives, set print queue’s test lines with Fluke line tester.
Installed and configured Novell, IPX/SPX configurations, Host files
Hardware, break/fix upgrade from Token ring to Ethernet
Software upgrades, Windows 98, 2000, XP
EDUCATION
Avtech South Plainfield NJ Cisco, Solaris 10
Chubb Institute North Brunswick NJ Network Security Program, Cisco, Exchange Server 2003, Linux, Active Directory
Center For The Media Arts Television Production diploma NYC NY
CompTIA A+ certified
