Technical Proposal
For
“company name”
Submitted By: -
NEXT2CALL
A-64, Sector 65, Noida.
Introduction: -
We, at Next2Call with parent company as Winet Infratel are one of the leading
players in the field of ISP Services and BPO services with more than 8 + Years
with integrated telephony services of Experience having presence in cities like
Noida, Gurgaon,. Running more than 500+ seats. We have a knack from taking
an idea and creating something innovative and new from it.
We believe in an integrated solutions approach to provide enhanced value to the
customers through process standardization, simplification and optimization. Our
best-in class solutions provide our clients with a platform to take their enterprise
to the next level of operational excellence by reducing costs and increasing
service quality.
We are a team of highly dynamic & passionate developers and designers who are
constantly in the search of new ideas and solutions by pushing ourselves to new
extremes. We are the creative minds and technology architects behind the
success of your brilliant ideas.
The documents are prominently focusing on BPO Services.
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Benefit from your customer contact and
Improve market awareness, presence, sales and customer retention
TheNext2Call Contact Center service has your customer’s
interactions covered, across every channel and at every
stage of the customer interaction journey. Tailor the service to
meet your needs and budget and be confidant that
professional, in country, supports your business.
Customer Interaction Journey
Secure
OUR HYPER Omni
CONNECTED WORLD channel
customer
DEMANDS TIME- SENSITIVITY service
ENGAGEMENT Increased
customer
interaction
Increased
insight,
accountability,
Privacy and Proven
Customers expect to be able to compliance
Process
engage with businesses how they Valuable management
choose, when they choose to, from insight direct
from
for timely
the device they choose – and they customer repose to
expect a response, fast. customer
esquires
With Next2CallContact Center services you can
engage, retain and upsell to customers for long-
term business benefit by providing customers and Increase
Value
employees with access to better tools,
Proposition
applications and insights, anytime, anywhere.
Our framework for seamless Contact Center
services.
Our Services: -
The outsourcing industry has become an integral part of today’s business
environment. The need to cut costs and focus on core competencies has led to the
emergence of BPO services in India. Next2Call provides you with customized
solutions that are tailor-made for your business requirements.
• Contact Center services
• Infrastructure
• Training and development
• Staff augmentation.
• Contact Center seat rental
• Customer care exploratory study
Contact center services
Inbound
Services: -
Inbound services range from answering customer queries about the product or
services to proving them the resolution to the various challenges they face with the
services.
Some offerings of our inbound support are –
• Query resolution, Data Validation, Emergency Lines
• Scheduling / appointment setting
• Booking and reservation, Billing information
• Video contact center
Outbound Services: -
Our outbound services involve calling existing or prospective customers of a business.
These calls are usually for the purpose of generating sales, selling subscriptions or
customer retention.
Some of our outbound supports are–
• Customer Support, Outbound sales, Direct marketing.
• Customer retention,
• Survey, Market research
• Loyalty Program, Renewal and subscription
Infrastructure
Some of The infrastructure services are –
• Contact Center design and implementation.
• Infrastructure deployment
• Infrastructure rental and Implementation
• Central Process assessment and reengineering
Back office: -
Some of The Back office services are –
• Database management.
• Data Capture.
• Data validation
• Non-voice process.
Affiliate Marketing: -
Some of The Affiliate marketing services are –
• CPA model
• Web page handling.
• E-commerce enabler
• Branding with results
• App installation
Delivering Best in-country service levels.
We adhere to national and international standards for
Contact center services
Areas we offer: --
10 Language offering: - 8Channels
English * Phone
Hindi * Email, SMS
Bengali * Web Chat
Punjabi * Social Media
Tamil * Chat Bot
Kannada * Fax
Other On demand regional Languages * Smart IVR
4
20 80
Sec.
Min %
. Min
AVERAGE AVERAGE CALL ANSWER
SPEED OF HANDLE RATE
ANSWER TIME
AVERAGE FIRST CALL ABANDON
RESOLUTION
ON-HOLD TIME RATE
20 4 80%
80
30
Sec.
% 5%
Min
30 80% 5%
We are confident we can help you!
At Next2Call, we have worked with various clients from diverse industries. That
has enriched us with an experience to handle complex problems. Our portfolio
speaks volumes about our service quality.
Put simply: we sell results, not just packages. Our full-service web solutions are a
cut above the rest. And it’s not rocket science. We just pay attention to our
client’s business goals and implement them the way they want.
Commercial for Dialer Software Solution
One time Setup/installation cost @ Rs. 20,000/-
Per month Support cost @ Rs. 5,000/- [Per server]
Dialer Features Includes:-
Multiple User Yes
Dialer Yes
ACD/click to call ,Manual call facility Yes
Call conference Yes
Call barging Yes
Live call tracking Yes
API integration* Yes
Call recording Yes
15+ Reporting type Yes
Inside Features:-
Real Time call reports
Outgoing call reports
agent/group Performance reports
Agent/group login-logout reports
Agent Reports- Hold/busy/Idle and much more
Access from anywhere
Automated /manual call facility
Easy user interface with customize report facility
API / CRM and other Integration charges
(5 Mandays @ Rs,5,000 per Mandays) = 25000/-
Also below is the API list for reference.
Please find below the click2call API. Highlighted parts are variables
This one is for PSTN to PSTN. 1st variable is agent number and 2nd for customer
number
http://IPAdress/call.php?exten=88005XXXXX&number=75320XXXXX
This one is for Extension to PSTN. 1st variable is Extension number and 2nd for
customer number
http://IPAdress/call.php?exten=SIP/75XX&number=09999XXXXXX
Support from client side are..
1-Servers [Per 50 user] -Dell Precision T3610 specs Model, Processor-Intel xeon e5-
1620v2/3.7Ghz Hard drive- 1TB Hard disc RAM-32GB DDRL3 Graphic-Intel HD
Graphic k600 ,DVD write
2-Desktop/Laptops - dual core processor, 2GB-4GB RAM ,
3-64-bit OS and Google chrome 64-bit/ system ,Smart Phones for WFH option
4-PRI/PRI Card/ GSM Gateways /IP Phones
5-Networking Provided by Client & Technical coordination in Setup.
Payment Terms
Fixed: -
-Onetime setup / Installation fee and monthly support cost in advance
-Post that 100% advance [support cost only] at the beginning of each month.
-Taxes [18% GST] extra as applicable.
Next2call Support 24x7
• 0-4 hours (during business hours) for issues classified as High priority.
• Within 48 hours for issues classified as Medium priority.
• Within 3 working days for issues classified as Low priority.
• Contact Support: Call the service desk at 9650866007 or email the
service desk at support@next2call.com
End of Document
