FAQ on digitalme
FREQUENTLY ASKED QUESTIONS (FAQ)
FOR
digitalme FEATURES
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Introduction
1. What is digitalme? digitalme is simply another way of saying ‘My Digital Identity’. It’s an
enhanced profile and authentication feature that helps you explore the
unifi digital universe and beyond seamlessly.
digitalme is enabled by the Digital ID-as-a-Service (IDaaS) Platform, a
trusted, service-neutral platform designed to host digital identity with
privacy.
2. What can I do with With digitalme, you can enjoy:
digitalme? Single Sign-On Experience
Register once, login anywhere with the same credentials
Use interchangeably any username credential that you can
remember, be it your commonly used email or your personal mobile
number
digitalme remembers who you are when you access to different
services
A Private Digital Profile Dashboard
Manage your nomadic digital user profile securely at one place
Only you can access your profile details.
No one else, not even the service operator can view your full profile
from the dashboard.
Control Over Your Digital Identity
Your digital identity belongs to you and not to the services that you
have access to.
When you access to online services or apps with your digitalme
login, you will always be prompted for consent when these services
require your selected profile information to operate.
You are in control by knowing which profile information is shared
and by having the right to deny profile requests from services if you
do not feel comfortable to proceed.
Credible Digital Profile
A digitalme profile is designed to keep credible credentials.
A digitalme profile provides the confidence to trusted providers to
serve you online for sensitive or personalized transaction.
FAQ on digitalme
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3. Is digitalme Not at all, the digitalme feature is free for everyone.
chargeable?
4. Is digitalme provided Yes, the service is powered by TM, with the technology developed and
by TM? operated by our digital product house.
5. Why is digitalme digitalme is introduced as a first step towards enabling self-sovereign
introduced? identity, giving users the experience of having an independent, private
and portable ID that can be used to interact with trusted services online,
starting from TM stable of digital products and services.
It is in line with TM’s strategic journey to become a customer centric
organization to enable Malaysia’s Digital Nation aspirations through
Connectivity and Digital Infrastructure, where Digital ID is one of the
enablers.
Digital Profile Registration and Login
6. Can I use unifi app or Yes. Under the guest mode you may explore offerings and services
portal without a available on the myunifi app and portal.
digitalme profile? For a more personalized service and access to private accounts, a
digitalme profile is required to ensure seamless experience across unifi
digital channels.
7. Do I need to register to If you are an existing unifi.com.my portal or a care@unifi app user, you
have a digitalme will automatically have a digitalme profile. You will just need to renew
profile? your password with your existing email username.
If you are a new online user, you will be guided through a simple journey
to create a digitalme profile when registering on the portal or on the
myunifi app.
8. I have previously Yes! If you have registered with care@unifi app or on the unifi.com.my
registered with portal before, simply use your registered username/email address to
care@unifi app or login and the app or portal will prompt you to change your password.
unifi.com.my portal.
Can I use the same
username and
password to login?
FAQ on digitalme
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9. I have previously At this juncture, the digitalme profile is not yet enabled for other unifi
registered with other apps such as i-foundit!, mobile@unifi, playtv@unifi or for the
unifi apps, mobile.unifi.com.my website.
mobile.unifi.com.my
or webe.com.my Nevertheless, with a digitalme profile, you will be able to access those
portal. Can I use the apps as they upgrade or consolidated over time.
same username and
password to login?
10. What are the steps of Click on the login or start here button from the app or portal.
registering a new
digitalme profile? You will see a prompt asking for your email. Key in the email that you
would like to use as a username credential. If you are already a unifi
portal or care@unifi user, you may use your existing email for continuity.
Tell how you would like digitalme to address you
Create a strong password
That should be the minimum step to create a digitalme profile. You will
need to check a verification email sent by digitalme.my and click on the
link inside before you can log on the app or portal.
If you wish to access to your billing account on myunifi app or portal,
you may need to specify your NRIC, passport (if you are a foreigner) or
BRN (if you are a business) during the one-time digitalme registration
process.
How do I login with a digitalme login experience is very similar to popular social media logins
digitalme profile? (e.g. facebook connect, google sign-in) that you may have used on
many apps or portals as the method used by these logins are based on
the same global authentication and identity management standards.
When you log on an app or portal powered by digitalme for the first time,
you will be asked for your username (verified email or phone) and
password.
You will then be prompted with a request on behalf of the app or portal
for your consent for them to access selected profile information created
on your digitalme profile.
Once your consent is obtained, you will be able to access to the
privileged services offered by the app or portal.
You will subsequently be auto-logged in the app or portal until you
manually log out.
FAQ on digitalme
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12. How is digitalme digitalme is specifically designed as a service-neutral platform to serve
different from the and allow end users to own a private digital identity that can be used as
popular social media a credible credential with trusted online providers, while social logins
logins? are usually enabled as a by-product with a default public profile on
platforms made to serve broader business purpose.
13. How will I experience On a same device, the apps and portal that are powered by digitalme
single sign-on with my will be able to recognize you as long as you are already logged in with
digitalme profile? one of the apps.
On different devices, you need to log in first time using your username
and password.
You may logout from the apps or portal to disable the single sign-on
experience.
14. Help! I can’t login with If you can’t login to an app or portal with digitalme, the probabilities are:
digitalme. What
should I do? If you are using email as a username, you may have not verified
your email yet.
If you are trying to login with your phone number as a username,
you may have not defined or verified your phone number
You have entered an incorrect email / password
The internet connection from your device is temporarily slow or
unstable.
If you still face difficulties logging in, please reach out to us via the app or
portal official support channels.
15. Why do I have to verify digitalme is designed to store credible profile information. A verified
my email before I can identifier is necessary to access to protected personal information.
login?
A verified email will also ensure you can be reached for important
announcements.
FAQ on digitalme
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16. Verifying email before Although it can be a one-time hassle, but it is also a common practice
login is a hassle. Why by digital providers to email a link to users to ensure that the email used
can’t I be auto- to register an account belongs to the right owner. When the link is
redirected back to the
clicked, the user will be redirected to either a confirmation page in a
app or portal to
continue with my login browser, or to the provider’s main page.
journey?
As digitalme is a service-neutral identity feature, the link redirection will
bring you to a standard confirmation page to tell that your email is ready
to be used for login purpose.
The good news is, you will not need to do this again for future
registrations with apps powered by digitalme login. It is a one-time
process.
A tip for mobile device user: you may use the toggle between app
feature to quickly move back and fro your email and the app to quickly
verify your email.
A tip for web portal pc user: you may click between your browsers tabs
to quickly switch between your email and the portal login page.
17. Can I register multiple digitalme does not allow users to define duplicate identifiers, therefore
digitalme profiles? there can only be one verified email or mobile phone at one time.
The system at the moment will not prevent you to register multiple
profiles if you choose to create two profiles with two different emails.
Nevertheless, in order to have a credible digitalme profile that you can
use to access a plethora of trusted services in future, it is recommended
that you create a single profile that represents you. A single person
digitalme profile will be enforced later once the Know Your Customer
(e-KYC) feature is enabled.
Digital Profile Management
17. Which user profile A digitalme profile is created with user information that is commonly
information is required needed to allow online user authentication and to complete registration
to create a digitalme for online services, so that you will not need to repeat the process every
profile?
time you onboard a new service.
FAQ on digitalme
NO QUESTION ANSWER
A digitalme profile is designed based on several levels of trust. Typically
an email is used as a basic profile for authentication purpose. Some
service requires a higher level of trust and needs additional identifiers
such as verified mobile number or national ID number.
At the moment, a digitalme profile can capture your name, email, mobile
number, Malaysian national ID (mykad, mykas, myPR, police, army),
passport and Business Registration Number (BRN).
17. Do I need to define my You are in total control. You may define your digitalme level of trust on
full profile on your terms and needs, starting with a simple verified email.
digitalme?
You can add your level of trust with additional identifiers as you need
them to onboard a specific service. For example, a typical e-wallet
service would need a verified mobile number.
For myunifi app and portal, you will need to define the credential (e.g.
mykad or passport) used during your broadband service registration to
link your digitalme profile with the service account (extra service
validation step may be prompted in the app).
18. What is the difference A digitalme profile specifically serves to improve your onboarding and
between a digitalme login experience on the digital space, and it can be managed by you
profile and my service independently for many purpose without dependency on any particular
/ account profile?
product or service.
Your service or account profile is tied with the service you subscribe for
billing purpose (in this case, the unifi broadband or mobile service). It
may contain information for example the account number, billing
information or service preferences. This information is strictly collected
and hosted by the respective service providers. Some information such
as the national ID may also be available in the service profile.
You are able to enjoy interacting with your subscribed service digitally
when your digitalme profile is linked with your service profile on the
app/portal.
19. Is my digitalme profile Your digitalme profile should not be less secure than a conventional
secured? profile information captured independently within an app or a portal.
FAQ on digitalme
NO QUESTION ANSWER
Your profile is stored on a separate service-neutral platform that can
only be accessed by you through token request from trusted clients
where you login from. No one is able to view your profile on your behalf.
Sensitive information such as your mykad number is encrypted on the
platform.
20. How is my personal digitalme is established to serve as an independent private digital user
data protected with profile platform based on the aspired concept of self-sovereign identity.
digitalme? As long as your data is hosted on this platform, they will not be exploited
or shared with a third party for any reason.
Only you are empowered to extend your digital profile information to
another service provider in order to access their services.
21. Where can I access You may go to your digitalme profile dashboard by clicking on the ‘Edit
my digitalme profile Profile’ button on the myunifi app or portal.
dashboard? Alternatively, you may also directly go to https://profile.digitalme.my
22. Why am I asked to This occurs as there is a transition between the app/portal and the
confirm my username digitalme profile dashboard. There is a minimum handshaking process
before I can edit my in place to allow you enter your digitalme domain.
profile?
User Consent
21. What is a User digitalme implements a standard authentication flow where a user will
Consent? know which information is shared during a login procedure, and is
empowered to accept or deny the information sharing request.
A User Consent is the step where you are informed of a profile
information request and asked for permission to proceed.
22. Must I accept a User You are in total control whether to accept or refuse a profile information
Consent profile request by an app or a portal, based on how much you trust the
request? provider.
23. What happens if I The service that is requesting to retrieve your selected profile will obtain
accept a User Consent the information highlighted on the User Consent page for the purpose
profile request? of its app/portal registration or login.
The provider of the service may use your profile information for their
operations to serve you, for example, to notify you on your service
registration process or to send you service-related messages.
FAQ on digitalme
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24. What happens if I Nothing will happen. You will exit from the login process and may
refuse a User Consent continue next time when you have confidence with the service.
profile request?
25. Why am I prompted Normally when you log out of an app, a new User Consent will be
with a User Consent triggered when you re-login the next time.
profile request when I This is to ensure that you are always informed of transactions related to
access my favourite your profile.
app or portal?
