ACCOUNT MAINTENANCE AND INFORMATION

How do I check my stock positions and account balances?

You can check your positions and balances by clicking on the upper menu option
TRADE/PORTFOLIO then clicking on the secondary option called PORTFOLIO. This will then display
a summary of your account details including your listed stock positions with its current market value.
You can also find your actual cash balance on this summary along with your potential buying power.
Your actual balance shows how much money you have while your buying power shows what is
available for purchase after any committed values for posted orders. Your total equity value will
display your total net worth by adding both your remaining cash balance and the market value of all
positions. 

How do I pay for my stock purchases?

A customer's cash account with CitisecOnline will serve as the payment source for stock purchases.
The customer can only buy as much as what can be purchase with his cash balance. Any proceeds
generated by any stock sale will automatically be credited into the customer's cash account.

When is my account information updated?

All account information is updated after 5:00 PM on the same trading day. This includes changes into
one's balances caused by any trades made, deposits or withdrawals. If you have any questions about
your transactions you can refer to the statements posted online by clicking on the
TRADE/PORTFOLIO tab followed by the PORTFOLIO function then press on View Monthly Ledger.
This will show you all entries made into your account for the current month.

Do you provide margin facilities?

Yes.  To find out more about our margin facilities click here: COLX2

What should I do if I change my email, mailing address or account info?

You should immediately inform CitisecOnline either by a signed letter or email using your original email
address to request to change the email or mailing address. Please send the request to the
CitisecOnline or have it faxed back to our Operations Department at (632) 636-3512. This request may
be verified by a CitisecOnline support staff. If you would like to change any other details about your
account information please furnish us with a similar signed letter or email using the original email
address to request the change.

*For change in mailing address, kindly attach a billing statement (with your new address)
with your letter or email.

What do I do if I forget my password?

If you forgot your password you can request for a password reset by following the process below:

      Go to CitisecOnline's Home page then click on the 'Forgot your Password?' request statement beside
the Log In button.
     Fill up all the necessary fields then press Submit.
 
      A new password code will then be sent to your listed email address.
      It is strongly recommended that you change your password to something more personal for security
reasons and to enhance recall.  

How do I change my password?  

 You can change your password through the following manner:  
 

     Log in with your 8-digit username and current Password.  

     Once logged in, proceed to the HOME page and click on the Change Password function located on the
third level of the function bar.  
     Indicate your current Password followed by the new Password you intend to use (twice for
confirmation), then click on Change Password.
     After you have updated your password, you will be requested to re-log into your account using your  
new password.
 
How do I fund my COL account?

 
You can now fund your COL Account through any of the following options:

FUNDING
 
BANKS AVAILABLE
OPTIONS
Bank of the Philippine Islands –  
Online Banking via www.bpiexpressonline.com
Merchant Payment Banco de Oro – www.mybdo.com.ph  
Metrobank – www.metrobank.com.ph
Over-the-Counter Bank of the Philippine Islands  
via Merchant Banco de Oro
Payment Metrobank  
*It is IMPORTANT to indicate the COL ACCOUNT HOLDER’S NAME and COL ACCOUNT NUMBER
when making payments to ensure proper and timely credit to your account.
 
FUNDING OPTIONS:
 
Online Banking via Merchant Payment
1. Bank of the Philippine Islands (BPI)  

Enrollment Process:  

      Log on to www.bpiexpressonline.com  

      Enter your username and password
      Under Payments & Reloading, click Bills Payments, click Enroll all other Bills
      Enter your BPI account number and Joint Account Indicator No.  
      Under Bill information, select CITISECONLINE.COM INC. (COL) as the enrollee merchant
      Enter your CitisecOnline account number (8-digit code username) on the space under Reference
Number
 
      Click Submit
 

Payment Process:  

      Under Payments & Reloading, click Bills Payment, click Pay Bills Today  
      Under Pay, choose your CitisecOnline Account
      Enter the amount
      Choose a BPI account from where payment will come from  
Click Submit
 * You should receive a confirmation email from BPI if payment was successful.  

2. Banco de Oro (BDO)  

Enrollment Process:  
      Login to www.mybdo.com.ph
      Enter username and password
      Under My Profile, click Merchant, click Enroll Merchants  
      Select CITISECONLINE.COM, INC
      Enter your COL account number under Subscriber Number  
      Enter your COL account name under Subscriber Name
Click Submit
 
Payment Process:
      Under My Financial Services, click Bills Payment, click Pay Merchants  
      Choose CITISECONLINE.COM, INC. under Merchant/Prod Type/Subscriber No.
      Enter the amount
      Choose Immediate Payment
 
      Click Next
Click Confirm  
* You should receive a confirmation email from BDO if payment was successful.
 
3. Metrobank
 
No enrollment needed.
 
Payment Process:
      Login to www.metrobank.com.ph  
      Under eBanking Solutions, click Pay Bills
      Under Special bill, select CITISECONLINE.COM, INC
      Enter your COL account number under Subscriber/Account Number  
      Enter your Phone No.
      Choose the Metrobank account from which the payment will come from  
      Enter the amount
Select Immediate Payment
 
* You should receive a confirmation email from Metrobank if payment was successful.
 
 
 
Over-the-Counter via Merchant Payment
1. Bank of the Philippine Islands (BPI)  
Fill up the BPI deposit/payment slip and indicate the following information:  

 
  

 
 
 
2. Banco de Oro (BDO)
 
Fill-up the BDO payment slip and indicate the following information:
 

 
 
 
3. Metrobank
 
Fill-up the METROBANK payment slip and indicate the following information:
 
  

What are the credit schedules?         

For credit to COL account within 24 hours (excluding public holidays and weekends)

 Online Banking via Merchant Payment (BPI and Metrobank)

 Over-the-Counter at Bank Branches via Merchant Payment (BPI and Metrobank)
 COL Business Center

For credit to COL account at the end of the next banking day:

 Online Banking via Merchant Payment (BDO)

 Over-the-Counter at the Bank Branches via Merchant Payment (BDO)

IMPORTANT: Please indicate the COL ACCOUNT HOLDER'S NAME and COL
ACCOUNT NUMBER when making payments to ensure proper and timely credit to
your account.

(Note: Local check payments for initial deposits will still observe 3 days clearing time)

You will receive Deposit Acknowledgement Receipt via email once your account has been
credited. Please be reminded that you are no longer required to fax or email your payment
slip.

Can I deposit my stock certificates?

Yes, stock certificates can be lodged or ‘deposited’ into your account as long as the name appearing
on the stock certificate is the same as the CitisecOnline account name.  You may submit the duly
endorsed stock certificates to our Business Center at 2403-B East Tower PSE Center, Exchange Road,
Ortigas Center, Pasig City. The certificates will then be submitted to the Transfer Agent for clearing
then passed on to the Philippine Depository & Trust Corp (PDTC) for custody, which can take between
a week to several weeks depending on the speed of the clearing process of these two organizations
and if there are no discrepancies with the requirements.  The Transfer Agent may also request for
original signature cards and IDs to be submitted for verification purposes (signature cards are
available from COL).

When depositing your stock certificates, here is what you should do:

STEPS ACTION DETAIL

Check that the name on the stock
Names on the stock certificate can only be
1 certificates is the same with your
transferred to accounts with the same name
CitisecOnline’s account.
Your signature cards must show the same
signature as your certificates 
Check to make sure that there is a signature
2
at the back of your stock certificate. (For a change in signature, you have to
submit a new signature card to the original
transfer agent)
Acquire a signature card at our business
One (1) Signature card per stock, regardless
3 center. Sign the card twice and attach it to
of number of shares
your stock certificates.
4 Photocopy (2) valid IDs for submission. IDs should have a photo and signature
Submit all requirements (mentioned above) Crediting of stock certificates may take 1-3
5
to our business center for processing. weeks
A processing fee will be charged by the
PDTC: P100 transfer fee per This can be charged to your CitisecOnline
* stock                        P20 cancellation fee account provided it has enough available
per certificate                     + 12% VAT for cash balance
non-bank transfer office
Example:

Lodgement of 1 certificate of Stock A

(P100 transfer fee + P20 cancellation fee) + P14.40 VAT = P134.40
 
Lodgement of 2 certificates of Stock A
(P100 transfer fee + P40 cancellation fee) + P16.80 VAT = P156.80
 
Lodgement of 2 different stocks with 1 certificate each
Stock A (P100 transfer fee + P20 cancellation fee) + P14.40 VAT = P134.40
Stock B (P100 transfer fee + P20 cancellation fee) + P14.40 VAT = P134.40
Total = P268.80

*Non-bank transfer agents charge a VAT of 12%

How do I transfer my stockholdings from another local stockbroker?

If you are an existing client of CitisecOnline, you can transfer your stockholdings to CitisecOnline by
giving your other stockbroker a written transfer instruction to do so, a copy of which must be
furnished to CitisecOnline. If your stockholdings are in street name and lodged with the PDTC, the
transfer will be done electronically. Electronic transfer can take one or two working days and would
entail a cost to the customer of Php 75.00 per stock (regardless of number of shares) will be charged
by the issuing broker and by the receiving broker. This can be charged to your CitisecOnline account
provided it has enough available cash balance. Note: some brokers may charge Php82.50 for this fee.

How can I transfer my stock positions to another broker from CitisecOnline?

To transfer your stockholdings from CitisecOnline to another broker electronically, please download
and fill-up the Request for Stock Transfer form from our website under HOME>Forms and send the
original copy to our Operations Department at 2401-B East Tower, PSE Centre, Exchange Road,
Ortigas Center, Pasig City. Electronic transfers are accomplished in one to two working days. A
transfer fee of P75.00 per stock (regardless of number of shares) will be charged by the issuing broker
and by the receiving broker. This can be charged to your CitisecOnline account provided it has enough
available cash balance. Note: some brokers may charge Php82.50 for this fee.

How can I withdraw (or uplift) my stock positions from CitisecOnline?

To request for withdrawal (or upliftment) of your stock certificates, please visit our website and
download the Request for Upliftment of Stock Certificate form under HOME>Forms>Form Needed for
Upliftment of Stock Certificate.  Fill it out and send the originally signed form to the CitisecOnline.com,
Inc. Business Center at 2403-B East Tower PSE Centre, Exchange Road, Ortigas Center, Pasig City. 
You will also need to submit a signature card per company to complete this request (you can secure
signature cards from COL’s business center). The upliftment process can take up to 3 months to
generate the certificate.

When withdrawing your stocks from your CitisecOnline account, here is what you need to do:

STEPS ACTION DETAIL

1 Fill up the necessary request form Form: Upliftment of Stock Certificates
Acquire a signature card from our
One (1) Signature card per stock, regardless
2 business center. Sign the card twice and
of number of shares
attach it to your upliftment form.
Submit the form and signature card to Processing time will take 1-3 months
3
our business center depending on the transfer agent
Sometimes personal appearance may be The transfer office will notify us of their need
*
requested by the transfer office for personal appearance
A processing fee will be charged:          
This can be charged to your CitisecOnline
P150 if the transfer agent is a bank       
* account provided it has enough available
P162 if the transfer agent is a non-bank 
cash balance
(This is per certificate)
How do I withdraw my funds?

Withdrawals from your CitisecOnline account may be made by filling up the Fund Withdrawal form
found in the CitisecOnline website under the HOME > FORMS menu functions. Completely fill up the
details necessary into the form and the send the original to CitisecOnline Business Center at 2403-B
East Tower PSE Centre, Exchange Road, Ortigas Center, Pasig City or you can send an advanced copy
by fax to our Accounting Department at (632) 687-5459. We would still need the original to follow
before any credit is made out.

Can I withdraw the proceeds of a stock sale immediately?

An individual can withdraw the proceeds of a stock transaction sale in three days (T+3) after a stock is
sold subject to the procedures on the withdrawal of funds. An unused cash balance longer than three
days dormant can be withdrawn anytime thereafter, allowing for one day notice with a cut-off time of
12 Noon to prepare the check payment for that day.

Back to Top
  
INVESTING AND ORDER PROCESSING

What types of securities can I trade through CitisecOnline?

You can trade all non-suspended securities listed in the Philippine Stock Exchange (PSE). On occasion
the PSE may suspend stocks from trading due to various reasons: i.e. in preparation for critical
bulletins or corporate announcements, deficiency in providing SEC documents and violations made
against the regulations of the PSE. PSE suspended stocks cannot be traded as long as the suspension
flag is raised. 

What is the schedule for Trading hours?

Trading Hours are scheduled between Monday to Friday, with the following timetable:
 
8:45 am - National Anthem

9:00 am - Pre-Open*

9:30 am - Market Open

11:57 am - Pre-Close *(NEW)

12:00 pm - Run-off / Trading at Last

12:10 pm - Market Close 

 * You can modify and/or cancel your orders during the Pre-Open period between 9:00am to 9:15am
and the Pre-Close period of 11:57am to 11:58am.  During the periods of 9:15 am to 9:30 am and
during 11:58 am-12:00 pm, modifications and/or cancellations of orders will not be allowed by the
system.

How do I place an Order?

You can place an order using the following actions:

1. Click on the TRADE/PORTFOLIO menu tab followed by ENTER ORDER.

2. Enter the Order details then click on Preview Order to show a summary of your order so that you
may review the particulars of the order before it is sent. (Note: the color headers for BUY orders is
GREEN, while the heading for SELL orders is RED)

3. Once you are ready, you must enter your password then press Place Order to submit the order for
posting. 

What are the various Order Types?

CitisecOnline provides the following order types chosen by the term option box in the order entry
screen:

1. A Limit Day Order (DAY) - the Limit Day Order is allowed during regular trading periods scheduled
on Monday to Friday between 9:00 AM to 12:10 PM. This order type asks for specific information about
your order then immediately sends the order to the Exchange. A limit order would requires that you to
first choose a transaction type - either a Buy or Sell, then pick out the defaulted main board or odd lot
board to transact, followed by the term type of the transaction. Thereafter choose the stock code,
number of shares and enter a definite limit price you would wish your order to be placed at.

An order to buy 1,000 shares of ALI at P5.30 would place an order to try to buy the designated 1,000
shares at a maximum price of P5.30 or lower if there is an available seller below P5.30. An order to sell
1,000 shares of ALI at P5.00 would place an order to sell the 1,000 shares at a maximum low of P5.00
if not higher if there is an available buyer above P5.00.
Any unfilled Limit Day Orders will be cancelled at the end of the day. All orders must first pass a credit
and stock position check before it is passed to the Exchange and meet out their order regulations for
posting.
 
2. A Limit GTC Order (GTC) - the CitisecOnline GTC orders are limit orders which are valid for seven
(7) calendar days. For example, if the GTC order is entered on November 26, the order will be valid
until December 2. If the Valid Until date is a non-trading day, it will no longer be valid on the next
trading day which follows. For example, if a GTC order is valid until November 20 which is a Saturday,
on November 22 (Monday) which is the first trading day that follows, the GTC order will no longer be
valid. For more details about CitisecOnline's GTC order click here.

3. An At-the-Close (ATC) Order - the CitisecOnline At-the-Close order allows the user to enter an order
that would be sent to the Exchange for execution during the market RUN-OFF period at a price
equivalent to the closing price of the stock. The ATC Order is available during market session from
9:00 - 11:59 pm. ATC orders will be collected on a first come first serve basis, and will be sent to the
Exchange for execution/posting on a first in first out basis during the run-off market period. After
posting, all ATC orders immediately become Limit Day Orders at a price equivalent to the closing price
of a stock. Any ATC orders still in queue after market close will be removed from the ATC queue.  For
more details about CitisecOnline's ATC order click here.

What are Off-Hours orders?

 
An Off-hours Order or ‘After Trade hours Order’ (ATO) - the Off-hours ATO Order is provided to allow
customers to enter orders after closing in preparation for the next trading day. ATO orders are
accepted after 1:00PM and before 8:55 AM weekdays and anytime on weekends. Off-hours orders will
be collected on a first come first serve basis, and will be sent to the Exchange for posting on a first in
first out basis during pre-open session. After posting, all Off-hours orders immediately become Limit
Day Orders and cannot be cancelled/modified during (9:15AM-9:30 AM). All orders will be governed by
the Exchange's order regulations. For orders during market activity (9:00 AM to 12:10 PM), please use
the regular "Enter Orders" function.

How do I see the price of a stock (Requesting a Quote)?

You can check the price of a stock through the following ways:

1. Click on the QUOTES menu tab followed by STOCK INFORMATION then STOCK QUOTE. Enter the
stock code and press the QUOTE button. You can change the refresh option to have the page
continuously update every so often.

2. You can also check stock prices through the HOME page after you Log On into the site. But this
option shows less stock detail than using the STOCK QUOTE option.

3. Furthermore you can use the WATCHLIST under the QUOTES tab to bring up a table wherein you
can input a list of stocks to monitor.
 
How do I read the Quote Screen into a stock (The Bid & Ask)?
The order board or quote screen is a table that identifies the Buying (Bid) and Selling (Ask) parties into
each stock reference. It lists on two main columns the desire to buy and the desire to sell, showing the
respective volume levels at each price point. The sample below shows such a list.

BID Size column – how many individual buyers along with their total buying volume*

BID Price column – are the prices that buyers want to buy at

ASK Price column – are the prices that sellers want to sell at

ASK Size column – total selling volume* along with how many individual sellers

 * Volume represents the number of shares being bought or sold in a queue. This may illustrate the
strength of buying and selling interest and is many times used to give an impression of market force or
weakness

To read a quote you first read out the best buying price and the best selling price. The first row of
prices for each column represents the best bid or buyer and the best asking price or seller for the
stock. Thus in the example above of MEG the quote is: buying at 1.99 and selling at 2.00.

If you are a buyer, and would want to buy a stock immediately then you could enter a buying order at
the best selling price or higher. You can post a price that is lower than the selling price in an attempt
to get a better price, but you take a chance of not getting your order filled if no seller would be willing
to sell it to you at that price.

Same method will be applied if you want to sell a stock. If you want to sell a stock immediately then
you would enter a selling order to sell at a price that buyers are buying at or lower. You can post a
price that is higher than the buying price in an attempt to get a better price, but you take a chance of
not getting your order filled if no buyer would be willing to buy it from you at that price.

How do I read the price ticker?

A Ticker Tape or price ticker shows a streaming set of data that displays every transaction made for all
stocks. The Ticker reveals the active side of the market as it summarizes the most recent trades and
may show where the action is. 
  The Ticker example above gives a good account of what is commonly displayed. In the order listed
you will find the ff:
1. Stock Code 
2. Market Price 
3. Traded Volume 
4. Buying Broker (during closing, this portion of the ticker will display ‘Closed’)
5. Selling Broker (during closing, this portion of the ticker will display the closing date)

The ticker details may also change its color to relate some information about its performance for the
day – the color guide is as follows:

1. Green indicates the stock is trading higher than the previous day's close.
2. Red indicates the stock is trading lower than the previous day's close.
3. Yellow means the stock is unchanged from the previous closing price.

What is a Posted Order, Matched Order and a Partially Filled Order?

Posted orders are current orders sent to the Exchange that have not been filled or have only been
partially filled. Matched orders are wholly accomplished trades. Partially Matched orders are
uncompleted orders where only a portion of the desired order has been matched. 

How do I check my Posted Orders?

You can check all posted orders in the following manner:.

1. Click on the TRADE/PORTFOLIO menu tab followed by VIEW/MODIFY ORDER.

2. Any posted order (whether partly filled or not) will be listed.

3. You can filter the view option to show all Buying transactions, Selling transactions or its default to
show any and all orders.

4. You can also check the status of order details under the TRADE/PORTFOLIO menu tab followed by
TRADING HISTORY and clicking on Show Orders button under Order Details.

How do I Cancel a Posted Order?

Note: You cannot cancel orders during Pre-Open period between 9:15AM to 9:30AM and during Pre-
Close period between 11:58AM to 12:00PM. You can however cancel any posted or remaining non-
matched orders in the following manner:

1. Click on the TRADE/PORTFOLIO menu tab followed by VIEW/MODIFY ORDER.

2. Any posted order (whether partly filled or not) will be listed.

3. From this list the option to Cancel will be shown on the left of each separate order, click on the
word Cancel (which may appear in red) to choose this action type.

4. An order to cancel will also be followed by a confirmation screen which will ask you to re-enter your
password for verification. Enter your password to confirm your intent then press the Cancel Order
button.

5. You can click on VIEW/MODIFY ORDER again after a couple of seconds to check for updates on
your request.  
How do I Modify a Posted Order? 

Note: You cannot modify orders during Pre-Open period between 9:15AM to 9:30AM and during Pre-
Close period between 11:58AM to 12:00PM.

You can attempt to Modify an order to lessen your desired volume in an earlier posted order. The price
of which must remain the same and the new volume must satisfy the minimum board lot rule. You can
only modify the volume of posted non-matched orders (which does not include matched or partially
matched orders) in the following manner:

1. Click on the TRADE/PORTFOLIO menu tab followed by VIEW/MODIFY ORDER.

2. Any posted order (whether partly filled or not) will be listed.

3. From this list the option to Modify will be shown on the left of each separate order, click on the
word Modify (which may appear in blue) to choose this action type.

4. A detail box will surface to ask for the new intended volume. Enter the new desired volume then
press Preview Change Order.

5. An order to Modify will also be followed by a confirmation screen which will ask you to enter your
password for verification. Simply enter your password then press the Modify Order button to
acknowledge.

6. You can click on VIEW/MODIFY ORDER again after a couple of seconds to check for updates on
your request.

*Note: If your desire is to change the price of an order or increase its volume, you must first cancel
your current order then re-enter a new order.

What is the minimum board lot and fluctuation size?

Board Lot

Each stock may trade at different minimum lot sizes controlled by its price. This minimum lot size is
called a Board Lot (see table below). If a stock's board lot is 1,000 then that is the minimum amount
of shares that can be bought and any mount above this should also be traded in scales of 1,000.
Thus an order to buy a stock with a board lot of 1,000 will reject an order to buy 1,500 and 3,200;
but will accept 1,000, 2,000, 5,000 and above as long as it is wholly divisible by 1,000 and not leave
any partial lots. 

Any amount of shares not wholly divisible by a minimum board lot is considered an Odd lot. Odd lots
are traded at an Odd Lot board which are usually illiquidly traded and often at a discount to the
stocks market price. You can enter odd lot orders by choosing the ODDLOT button on the order
details box. Please note that odd lot orders can only be DAY orders, not GTC or ATC orders, which
means you'll have to place your odd lot sell order again the next day if it is not matched today. If
you need any assistance, you may call our customer service at 6-333-777.

*The table below identifies the Board Lot size based on stock price and the corresponding tick sizes.
Board Lot and Fluctuation Table
Price Range Tick Size Board Lot
0.0001 0.0099 0.0001 1,000,000
 100,00
0.01 0.049 0.001
0
10,00
0.05 0.249 0.001
0
10,00
0.25 0.495 0.005
0
1,00
0.5 4.99 0.01
0
10
5 9.99 0.01
0
10
10 19.98 0.02
0
10
20 49.95 0.05
0
1
50 99.95 0.05
0
1
100 199.9 0.10
0
1
200 499.8 0.20
0
1
500 999.5 0.50
0

1000 1999 1.00

5

2000 4998 2.00

5

5000 Up 5.00
5
How do I confirm my completed transactions for the day, month, or year?

All your completed transactions can be verified and confirmed through our website through the
following means:

1. Click on the TRADE/PORTFOLIO tab then click on TRADING HISTORY, then fill up your requested
details under Completed Trades and press the COMPLETED TRADES button.

2. You can also check your listed transactions under TRADE/PORTFOLIO then PORTFOLIO, and then
click on View Monthly Account Ledger to see a trade summary of the current month. You can also click
on Transaction invoice: daily or historical to get a summary of the invoices the system generates for
your trades at the end of every day.

If I sell a stock position today, can I use the proceeds to buy immediately?

Yes, you can use the proceeds to immediately buy another stock or even the same stock if you wish.
There is no need for you to wait three days for clearing. However if you wish to withdraw the funds,
you must wait three days after you sell to avail of its proceeds.

What would prevent me from placing an order?

There could be a number of situations that can prevent you from entering an order during trading
time, some of which are listed below:

1. A connection problem may exist between the client and CitisecOnline or between the PSE and
CitisecOnline. This can only be remedied by the reestablishment of connectivity.

2. Your attempt to buy or sell may have exceeded or surpassed your credit. Simply check your
PORTFOLIO Balances under the TRADE/PORTFOLIO menu tab to examine your available balances.

3. It could be possible that you have had posted an order already committing your shares or cash and
this is preventing you from posting a new order. Check your posted orders under the
TRADE/PORTFOLIO menu option the click on VIEW/MODIFY ORDER function to verify this. A posted
order, even if it is not filled will temporarily lock out your available cash as it reserves it for that
transaction. This is similar to a stock position being sold - once posted. And unless that posted order is
canceled first, that stock cannot be placed into an order twice or simultaneously as the stock position
has already been earmarked by the system.

4. You may be trying to place an order before or after trading time. Remember that trading time starts
at 9:30 AM and ends at 12:10 PM. If you wish to place an order during these periods please use the
Off-hours Order.

5. For further inquires please contact our Customer Service Representatives at 6-333-777.

My buy order was rejected for "Insufficient funds". Why did I get this error message?

This error message appears when you attempt to post a buying order that was worth more than the
available cash in your account. To avoid this error, view your buying power first under the
TRADE/PORTFOLIO tab followed by the PORTFOLIO function before placing new orders. Always check
if you still have pending orders - remember that the value of a pending or posted order is
automatically deducted from your buying power as the funds for this purchase will be earmarked for
use.  

My sell order was rejected for "Account does not have Stock Position for _____". Why did
I get this error message?

This error message appears when you attempt to post an order to sell more shares than was available
in your account. To avoid this error, view your Uncommitted Stock Positions first under the
TRADE/PORTFOLIO tab followed by the PORTFOLIO function before placing new orders. Always check
if you still have pending orders - remember that a posted order will commit your available shares and
this will be deducted from your uncommitted number of shares. You can post selling of shares of up to
that number that is uncommitted only. You must cancel your posted order first to reinstate your
uncommitted share balance before attempting to post a new sell order.

I posted an order and cancelled it. But it seems the order still hasn't been cancelled?

There are two instances when this might occur:

1. You might be trying to cancel your order during the pre-open or pre-close period. Orders cannot be
cancelled or modified during Pre-Open period between 9:15AM to 9:30AM and during Pre-Close period
between 11:58AM to 12:00PM.
 
2. The order that you posted may have already been filled or done. Click on the TRADE/PORTFOLIO
tab then click on TRADING HISTORY, then fill up your requested details under Order Details and press
the SHOW ORDERS button to confirm your transactions.
 
3. If neither of the two seems to be the cause of your inability to cancel, please call our helpdesk at 6-
333-777 to secure further aid or information on your cancellation request.
Can I still place an order if I do not have access to a computer/internet?

Yes. You can call our Customer Service Department at 6-333-777 and ask our agents for assistance in
posting your order. Please note however that broker-assisted orders are charged 0.5% for commission
instead of the regular 0.25%. Other charges will remain the same.

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TRADING AND HANDLING FEES

What are the fees charged for executing trades?

The following lists the corresponding charges for buying and selling transactions:

FOR BUYING AND SELLING:

FEE AMOUNT REMARKS

Commission .25% Of the Gross Trade Amount
Value Add Tax (VAT) 12% Of Commission
Philippine Stock Exchange
.005% Of the Gross Trade Amount
Transaction Fee (PSE Trans Fee)
Securities Clearing Corporation of
.01% Of Gross Trade Amount
the Philippines Fee (SCCP)
ADDITIONAL FEE FOR SELLING
Sales Tax No. of Shares x Price x .005
* Note: The Commission fee has a minimum charge of P20.00 per transaction. And if you require a
broker-assisted trade, the commission charge is .5% of the Gross Trade Amount.

EXAMPLE

Buying - Total fees for buying 20,000 shares of ALI at Php5.00/share

FEE COMPUTATION AMOUNT

Commission (20,000 x P5.00) x .25% P250.00
VAT P250 x 12% P30.00
PSE Trans Fee (20,000 x P5.00) x .005% P5.00
SCCP (20,000 x P5.00) x .01% P10.00
Total   P295.00
Selling - Total fees for selling 20,000 shares of ALI at Php5.20/share

FEE COMPUTATION AMOUNT

Commission (20,000 x P5.20) x .25% P260.00
VAT P260 x 12% P31.20
PSE Trans Fee (20,000 x P5.20) x .005% P5.20
SCCP (20,000 x P5.20) x .01% P10.40
Sales Tax 20,000 x P5.20 x .005 P520
Total   P826.80
Each computed charge listed above are rounded to hundredths (2 decimal places) using Symmetric
Arithmetic Rounding* for the calculation of the total fees.

EXAMPLES

3.044 rounded to hundredths is 3.04 (because the next digit, 4, is less than 5).
3.046 rounded to hundredths is 3.05 (because the next digit, 6, is 5 or more).
3.045 rounded to hundredths is 3.05 (because the next digit, 5, is 5 or more).

Do I have to pay any monthly fees or handling charges?

There are no monthly fees for CitisecOnline. Some handling charges are listed below:

1. Lodgement fee (Depositing a Stock Certificate) - A Lodging fee of Php120 + VAT per stock will be
charged with an additional Php20 + VAT per certificate of the same stock after the first certificate.

2. Electronic Share Transfer (Broker to Broker) - Electronic transfer can take one or two days and
would entail a cost to the customer of Php75.00/per stock from the issuing broker and the receiving
broker.

3. Upliftment fee (Request a Certificate) - Requesting a certificate would entail an Uplifting charge of
Php150+VAT per stock, and could take up to a month to generate a new certificate.

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TECHNICAL QUESTIONS

Which browsers can I use to access CitisecOnline?

All latest browsers can be used to access CitisecOnline's website. However some browsers may need
some additional downloads from other developer's websites like  www.java.com to run ticker and
charting programs. 

How can I speed up the transmission of orders?

The following factors can speed up the transmission of orders:

1. A faster computer preferably with large RAM or memory space.
2. A faster modem or a DSL connection is preferred.
3. Not opening too many applications or websites at the same time.
4. Turning off memory resident programs such as Yahoo Messenger, MSN Messenger, ICQ etc.

Does opening several windows slow down my system?

Yes. Like any other computer programs or internet applications, opening several programs or websites
may slow down your system because it will occupy a lot of memory space. As a general rule, not more
than 3 websites or programs should be opened at the same time unless you have a great deal of RAM
on your PC.

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SECURITY & PRIVACY

How secure is this website?

The security of your financial information is very important to us and we take every step to protect you
online. We use the latest technology to ensure that our online dealing service is a safe and secure
environment. Here is what we do:

Secure Sessions

When you login to our website you are always in a 'secure session' - you can tell this by looking for a
padlock displayed in your browser and checking that the website address starts with 'https'. This
means the data sent between your computer and our website is encrypted and even if it falls into the
hands of a third party, it is virtually impossible to decipher. 

We use Secure Socket Layer (SSL) encryption - which makes our website very secure.

Secure Login

Our login process provides another layer of security. We use the industry standard login process of
User ID and Password. Only after you have correctly entered these details can you access your
accounts.

Our login process does not support 'Microsoft Internet Explorer Autocomplete' feature. This means that
you will always be asked to enter some security details before you can access your account. You will
always be asked to re-enter your password at each login and before every order is sent to the
Exchange for processing. We do this to further help you secure your personal details.

To ensure that a high level of security is maintained, please remember that you must not disclose your
User ID, account details, account number(s), or passwords to anyone. Tell us immediately if you think
these may have been disclosed to someone else.

Last Login

Everytime you login to our site, you will be shown the last time you logged into our website. This is a
security feature - if the time and date are incorrect then please contact us immediately as it may
indicate that someone else has accessed your account. 

Session Timeout

You will be automatically logged off if your session remains inactive for 15 minutes after logging into
our website. This reduces the risk of unauthorized access to your account if you forget to logout. To
avoid this risk please ensure you 'logout' when you have finished. To do so use the 'Logout' button in
the right hand side of the website. You will only see the 'Logout' button whenever you are logged into
your account. 

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 1. What is the COL Easy Investment Program?

2. How does cost-averaging method work? What are the benefits of cost-averaging?
3. What are the benefits of Cost-Averaging?
4. How does COL EIP make cost-averaging easy and convenient for me?
5. What are the features of the COL Easy Investment Program?
6. What is the criteria used to determine COLs list of Premium Growth Stocks?
7. How much of my funds do I need to initially invest? For how long?
8. How much time will I need to regularly spend in order to manage my investment efficiently?
 9. What differentiates investing through the COL EIP than through a mutual fund?
10. How can I learn more about the COL Easy Investment Program?

OPENING A COL EASY INVESTMENT ACCOUNT

1. How do I open a COL EIP account?
2. What is the minimum amount to open an EIP account?
3. How do I set-up my COL account?
4. When do I fund my EIP account? Should it be immediately after I am reminded of my next investment
date?
5. Can I skip my COL EIP investment order?
6. What happens when I skip a scheduled investment date?
7. Can I cancel the entire COL EIP schedule?
8. Can I sell my EIP shares?
9. How do I fund EIP account?
10. How do I withdraw?
11. How long should I invest under the COL EIP?
12. What are the costs involved in investing under the COL EIP?
13. Are there any penalties if I sell my stocks before the specified end date?

1. WHAT IS THE COL EASY INVESTMENT PROGRAM? 

The COL Easy Investment Program or COL EIP is an innovative way for building personal wealth
launched by CitisecOnline (COL). COL EIP's objectives are to minimize risks and maximizing your
earnings potential over a period of time and you can start with a small amount of capital. COL EIP is
therefore ideal for investors with little time, knowledge and capital to invest the stock market.

COL EIP employs the cost-averaging method which was designed by experts and is used by financial
institutions all over the world.

Through the COL EIP, CitisecOnline has simplified the cost-averaging method for its customers by
automating the purchase of stocks and by providing a list of "Premium Growth Stocks" that an investor
can choose from. This provides the convenience of investing and minimizes risk by providing you a list of
companies to invest in which were carefully selected by COL's seasoned financial analysts.

2. HOW DOES COST-AVERAGING METHOD WORK?

Cost averaging is a wealth-building strategy that involves investing a fixed amount of money at regular
intervals over a period of time. 

Cost averaging allows one to buy more shares when market prices are low and less shares when the
market prices are high thus effectively bringing the average purchase cost down. 

Cost-averaging also maximizes the compounding gains over a period of time and eliminates the need to
decide when to buy and at what price. It therefore reduces market risk by stretching out the purchase of
stocks in small amounts rather than in a one-time lump sum investment.

3. WHAT ARE THE BENEFITS OF COST-AVERAGING?

 There are many important benefits to using the cost averaging method.

1. It is simple and easy to do.

2. No need to time the entry in the market.
3. It reduces market price risk and volatility 
4. It utilizes the potential of the power of compounding 
5. You only need a small amount of money to start

4. HOW DOES COL EIP MAKE COST-AVERAGING EASY AND CONVENIENT FOR ME?

With COL EIP, the cost-averaging investment method is simple and easy to maintain. All COL customers
have access to the COL EIP feature.
1. One-time set-up for your investment amount and schedule
2. List of Premium Growth Stocks pre-selected by our team of seasoned analysts
3. Auto-reminder and calendar schedule feature
4. Automatically updates and computes your portfolio value
5. Accessible 24/7, anywhere through the Internet

5. WHAT ARE THE FEATURES OF THE COL EASY INVESTMENT PROGRAM?

The EIP system makes cost averaging a simple process that is easy to maintain over the investment
period.

EIP portfolio tracker - accessible 24/7 to view and track your investments 
Calendar Schedule - automatically updated to inform EIP investors when their next date to purchase
shares of their premium stocks will be.
Notification system - reminds all customers through e-mail when it is time to fund their EIP portfolios
and when it is almost time to buy shares for their EIP investment stocks.

6. WHAT IS THE CRITERIA USED TO DETERMINE COL'S LIST OF PREMIUM GROWTH

STOCKS?

The COL Easy Investment Program pares down the choices of investors to Premium Growth Stocks.
These companies with a proven track record and are evaluated on the basis of their high earnings, the
credibility of management, their superior products and services, a strong balance sheet and they all
belong to solid growth industries. 

Companies evaluated by COL must meet specific criteria to be considered Premium Growth stocks or
stocks that are chosen for their resilience and long-term earnings potential. We filter through the
different companies by appraising their qualifications to fit the GEMSS criteria.
G - Growing Industry
E - Earning Visibility
M - Management Credibility
S - Superior Products or Services
S - Strong Balance Sheet

7. HOW MUCH OF MY FUNDS DO I NEED TO INITIALLY INVEST? FOR HOW LONG?

You determine the amount of money you are willing to set aside based on your personal investment
capacity. We recommend a minimum of 20% of your investable funds to be invested in stocks. As
previously emphasized, the longer the investment period, the more opportunity for greater compounded
earnings. We recommend a period of at least 5 years. 

8. HOW MUCH TIME WILL I NEED TO REGULARLY SPEND IN ORDER TO MANAGE MY

INVESTMENT EFFICIENTLY?
 The amount of time needed to regularly manage your COL EIP account depends on your investment
schedule; i.e., once a month for monthly and once a quarter for quarterly. 

9. WHAT DIFFERENTIATES INVESTING THROUGH THE COL EIP THAN THROUGH A MUTUAL
FUND?

COL EIP is a self-directed investment and a mutual fund is professionally-managed by a fund manager.

Unlike mutual funds, COL EIP only charges you the standard fees and commission for every transaction
while mutual funds normally have front-end, back-end and management fees. Furthermore, you can
decide you the mix of your portfolio or choose the specific stocks you want to invest in.

10. HOW CAN I LEARN MORE ABOUT THE COL EASY INVESTMENT PROGRAM?

For more information regarding the COL EIP, you can review our Information Guide at
www.citiseconline.com/easy or call our Customer Relations Officers at (632) 6-333-777 or email at
easy@citiseconline.com.

OPENING A COL EASY INVESTMENT ACCOUNT

1. HOW DO I OPEN A COL EIP ACCOUNT?

Simply open a COL account. All COL customers will have automatic access to the "EIP" function. To open
an account, please download the forms, then send the completed and signed forms together with the
required documents to our office address. You will receive an email confirmation of your account
approval and be given information on how to fund your account.

2. WHAT IS THE MINIMUM AMOUNT TO OPEN AN EIP ACCOUNT?

A minimum of Php5,000 is required to open a COL EIP account.

3. HOW DO I SET-UP MY COL ACCOUNT?

After logging on to your COL account:

1. Click on the Trade/Portfolio Tab and click the EIP function.
2. To set-up your investment schedule: 
a. Decide on the fixed amount you wish to invest on a regular basis. (ex. Php5,000)
b. Determine the regular interval in making the investment. (weekly, monthly and quarterly)
c. Determine your investment period. (Start date to end date)
d. Select the stock you want to invest in. You can also choose from COL's list of Premium Growth
Stocks. 
3. Once you've set-up this information, you can start investing.
4. You will receive an email confirmation of your stock purchase and your EIP portfolio will be instantly
updated.
5. Forty-eight hours before your next investment date, you will receive an auto-reminder via email of the
details of your next scheduled investment. You will also be reminded to fund your account, should you
not have the funds available, in your COL account. 
6. On your investment date, you have to log-in to your account during trading hours of 930am to
12noon, and you will be asked to simply place your order by clicking BUY NOW and input your password
to confirm the transaction.
7. You can also opt to place your order during off-hours or when the market is closed by going to the
TRADE/PORTFOLIO > OFF-HOURS ORDER and place your order by indicating the price you want to buy
at and it will automatically calculate the number of shares to be purchased. Your off-hours order will be
routed to the PSE at the opening of the market of the next trading day.

4. WHEN DO I FUND MY EIP ACCOUNT? SHOULD IT BE IMMEDIATELY AFTER I AM

REMINDED OF MY NEXT INVESTMENT DATE?
We recommend that you to fund your account at least 48 hours before your next investment date. This
will help you avoid missing your investment dates and allow you to take advantage of the benefits of the
cost-averaging method.

5. CAN I SKIP MY COL EIP INVESTMENT ORDER?

Yes, you can skip your investment order anytime by clicking on the Cancel button on the Trade/Portfolio
> EIP > Cancel.

6. WHAT HAPPENS WHEN I SKIP A SCHEDULED INVESTMENT DATE?

You will continue to be reminded on your COL account every time you log-in until you cancel the order
or until the next scheduled investment date comes. 

7. CAN I CANCEL THE ENTIRE COL EIP SCHEDULE?

Yes, you can cancel your investment program anytime by clicking on the Cancel button on the
Trade/Portfolio > EIP> View EIP Order > Cancel.

8. CAN I SELL MY EIP SHARES?

Yes, you may sell your EIP shares anytime. COL does not prohibit you nor prevent you from liquidating
your investments.

9. HOW DO I FUND MY EIP ACCOUNT?

You can deposit your funds (cash or check) at any of our partner banks or at our Business Center office.

Our Partner banks are Security Bank, Hong Kong & Shanghai Banking Corp or Bank of the Philippine
Islands. Our Account details for each of our banking partners are as follows:

CitisecOnline.com Inc. [For account of: Indicate your Name, CitisecOnline Account No. (if available) and
Address]:

1) Security Bank - Account # 0273-012462-001 

2) Hong Kong & Shanghai Banking Corp - Account # 000-059-998-070 
3) Bank of the Philippine Islands - Account # 004011-0049-33

For verification, please fax a copy of your deposit slip to COL Accounting Department at 634-6958. You
will receive an email confirmation of your deposit. Should you wish for an Official Receipt, you can pick it
up anytime from our Business Center.

10. HOW DO I WITHDRAW?

Simply fill up the Funds Withdrawal Form. Completely fill up the necessary form details and send the
original copy to the COL Business Center or have it faxed to our Accounting Department at (632) 634-
6958. Please call our Business Center at 6-333-777 to confirm when your check will be ready for pick
up. 

11. HOW LONG SHOULD I INVEST UNDER THE COL EIP?

As proven in the method of cost averaging, the longer you continue to invest in your chosen stocks, the
greater the investment earnings over the period of time. The length of your investment time frame does
depend solely on you; however, we encourage all our customers to commit to the COL EIP for at least
five years.

12. WHAT ARE THE COSTS INVOLVED IN INVESTING UNDER THE COL EIP? 

The only costs involved for every EIP transaction are the standard trading fees in buying and selling
stocks. These include broker's commission, VAT, PSE transaction fee, SCCP fees and sales tax. COL
charges the lowest-allowable commission rate of of 1% of the transaction amount.

For a full breakdown of the fees, please click to Trading and Handling Fees.
 13. ARE THERE ANY PENALTIES IF I SELL MY STOCKS BEFORE THE SPECIFIED END DATE? 
There are no penalty fees or extra surcharges if you sell your stocks before the specified end date of
your investment period. Should you wish to re-activate your COL EIP, you simply set-up your investment
schedule once more.

  What is the COL X2 Margin Account?

2.   How does margin financing or the COL X2 account work?
3.   What are the advantages of the COL X2Account?
4.   What is the difference between a margin and cash account?
5.   What should I know before using margin?
6.   Who are eligible to apply for a COL X2 account?
7.   What are considered marginable stocks?
8.   Where can I find the list of marginable stocks?
9.   How do I monitor my ability to buy with margin?
10. What shares of stock and how many shares can I buy using my COL X2 account?
11. What is Equity Percentage?
12. What if my Equity Percentage falls below 50%?
13. What is a Margin Call?
14. What is Margin Suspension?
15. How can I reactivate my COL X2 account?
16. Can I still view the site and trade while my COL X2 account is suspended?
17. How are the interest charges computed?
18. What is an example of using the COL X2 account?
19. How do I apply for a margin account?
20. Who can I contact for assistance?
21. Glossary of Margin Terms
Cash Account
Buying Power Cash
Buying Power with Margin
Margin Account
Margin Alert
Margin Call
Margin Suspension
Margin Cover
Margin Equity
Equity Percentage
Minimum Required Margin
Margin Loan
Marginable Stocks
Non-marginable Stocks 
Total Account Equity    

1. What is the COL X2 Margin Account?

The COL X2 Margin Account permits customers to conveniently borrow funds from CitisecOnline to purchase
marginable securities on credit and to borrow against marginable securities already in the account. 

This credit line facility will be available to you at an interest rate of 1.5% per month or 18% per annum (exclusive
of vat), accrued daily based on the amount of the credit utilized.
 
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2. How does margin financing or the COL X2 account work?

The total amount you can borrow “on margin” depends upon the total value of your marginable stocks plus the
cash balance in your account.

For example:

Total Marginable Equity = Php200,000 

Available on Margin or Total Credit Line Granted = Php200,000 

As long as you keep sufficient collateral in your account above the borrowed amount your loan can remain
outstanding unless you choose to pay it down. If your account value drops below the requirement, you will need to
deposit additional cash or marginable stocks or sell securities in your account to cover the loan.
 
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3. What are the advantages of the COL X2Account?

Availing of COL X2 allows you to increase your buying power and is a powerful investment tool, which lets you to
do the following:

· Increased Profit Potential - Enjoy a greater return on your investment capital by taking advantage of investment
opportunities in the market, even if the cash is not immediately available.

· Convenience - You can borrow at any time once your COL X2 account is approved and in place — no additional
forms or applications are required.

· Ready access to cash - Have ready access to funds for a wide range of uses for any personal financial need
without a separate application. You can withdraw some cash even if you have fully utilized all your cash.

· Competitive interest rates – COL X2’s interest rates are lower than most traditional consumer lending rates, such
as a personal loan or credit card.
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4. What is the difference between a margin and cash account?

With a margin account, you have a flexible credit facility that allows you take advantage of investment
opportunities, even if the cash is not immediately available. In a cash account, you can only purchase stocks limited
by the cash balance you have in your account.
 
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5. What should I know before using margin?

Borrowing on margin has inherent risks. Funds obtained on margin are considered a loan secured by your portfolio,
and the loan must be repaid along with the interest accrued. The amount of your loan is unaffected by fluctuations
in the value of your portfolio; however, you may lose more than the collateral value of the stocks in your margin
account.

Because of the risks involved, it is important that you fully understand the rules and requirements involved in
trading stocks on margin. 

· Margin borrowing increases your level of market risk and is not for everybody.
· All the marginable stocks and cash balance in your account are held as collateral for your margin loan.
· You must repay COL the amount of money you borrowed on margin, regardless of the underlying value of the
stocks you purchased.
· Interest will be accrued on your margin loan depending on the daily amount borrowed and will be deducted from
your account at the end of every month. COL’s base rate is subject to change without notice.
· You must maintain a minimum amount of equity in your account (see Q6).
· COL can change the margin requirements for any security without prior notice.
· You should maintain a minimum equity percentage to fully utilize the margin facility
 
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6. Who are eligible to apply for a COL X2 account?

Existing COL customers with a total account equity of at least Php200,000 and above are eligible to apply for the
COL X2 account. Total account equity is computed by totaling the market value of all your stocks that are fully paid
 plus adding remaining cash. 
 
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7. What are considered marginable stocks?

Stocks which are eligible for margin. 

 
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8. Where can I find the list of marginable stocks?

You can find the list of eligible stocks under the following sections:
 
  Quotes-> Stock Info-> Stock Symbols 
  Trade/Portfolio-> Portfolio -> List of Marginable Securities
   Trade/Portfolio->Enter Order -> Stock Symbols
 
The list is as follows:
 

Current list

# Stock Margin
Security Name Marginable Note
Code Rate %
1 ABS ABS-CBN CORPORATION Y 100 -
2 ABSP ABS-CBN HOLDINGS CORP. - Y 100 -
3 AC AYALA CORPORATION Y 100 -
4 AEV ABOITIZ EQUITY VENTURES, Y 100 -
5 AGI ALLIANCE GLOBAL GROUP, IN Y 100 -
6 ALI AYALA LAND, INC. Y 100 -
ABOITIZ POWER
7 AP Y 100 -
CORPORATION
8 BDO BANCO DE ORO UNIBANK, INC Y 100 -
9 BPI BANK OF THE PHILIPPINE IS Y 100 -
10 COL CITISECONLINE.COM, INC. Y 100 -
11 DMC DMCI HOLDINGS, INC. Y 100 -
12 EDC ENERGY DEVELOPMENT CORP. Y 100 -
13 FGEN FIRST GEN CORPORATION Y 100 -
14 FLI FILINVEST LAND, INC. Y 100 -
15 FPH FIRST PHILIPPINE HOLDINGS Y 100 -
16 GLO GLOBE TELECOM, INC. Y 100 -
17 ICT INT`L CONTAINER TERMINALS Y 100 -
18 JFC JOLLIBEE FOODS CORPORATIO Y 100 -
19 JGS JG SUMMIT HOLDINGS, INC. Y 100 -
LOPEZ HOLDINGS
20 LPZ Y 100 -
CORPORATIO
METROPOLITAN BANK &
21 MBT Y 100 -
TRUST
 22 MEG MEGAWORLD CORPORATION Y 100 -
23 MER MANILA ELECTRIC COMPANY Y 100 -
24 MPI METRO PACIFIC INVESTMENTS Y 100 -
25 MWC MANILA WATER COMPANY, INC Y 100 -
26 NIKL NICKEL ASIA CORPORATION Y 100 -
27 PCOR PETRON CORPORATION Y 100 -
28 PNB PHILIPPINE NATIONAL BANK Y 100 -
29 PSE THE PHILIPPINE STOCK EXCH Y 100 -
30 PX PHILEX MINING CORPORATION Y 100 -
31 RCB RIZAL COMMERCIAL BANKING Y 100 -
ROBINSONS LAND
32 RLC Y 100 -
CORPORATIO
33 SCC SEMIRARA MINING CORPORATI Y 100 -
SECURITY BANK
34 SECB Y 100 -
CORPORATION
SM INVESTMENTS
35 SM Y 100 -
CORPORATIO
36 SMC SAN MIGUEL CORPORATION Y 100 -
SM DEVELOPMENT
37 SMDC Y 100 -
CORPORATIO
38 SMPH SM PRIME HOLDINGS, INC. Y 100 -
39 TEL PHIL. LONG DISTANCE TEL. Y 100 -
40 UBP UNION BANK OF THE PHILIPP Y 100 -
UNIVERSAL ROBRINA
41 URC Y 100 -
CORPORA
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9. How do I monitor my ability to buy with margin?

You can use your Portfolio Page to monitor your margin balances:

a. Buying Power Cash is the maximum value or amount you can buy of non-marginable stocks or amount
withdrawable in cash.

b. Buying Power with Margin is the maximum cash value or amount you can buy of marginable stocks. 

c. Net Cash is the total amount you still have in your account or if negative is the amount borrowed on margin.

For each of the above three items it will be displayed in its Actual and Available values. The Actual value shows the
base value on hand before accounting for any open orders; while Available value shows your new balance net of
any funds appropriated for any pending orders.
 
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10. What shares of stock and how many shares can I buy using my COL X2 account?

You can buy ANY stock listed in the PSE, including IPO’s, in an amount that would not cause your equity
percentage to drop below 50%. However buying marginable stocks grants you the ability to purchase more stocks
using credit. Each marginable stock has its own margin rating built in by perceived risk, which controls the
percentage multiplier effect to determine its marginable value. Thus a 100% margin rating into the stock grants
you the ability to use 100% of its doubling capacity. A 50% margin rate grants only half of the doubling rate.
 
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11. What is Equity Percentage?

Equity Percentage shows the percentage share of ownership you have over your accounts market value. Thus an
Equity Percentage of 70% shows that you own 70% of your account’s market value while the balance of 30% is on
margin (borrowed funds). 
 
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12.What if my Equity Percentage falls below 50%?

If your equity percentage falls below 50%, your ability to purchase more stocks is halted up until this percentage
can be raised back to over 50%. This condition will trigger a Margin Alert via email and a notification in your
Trade/Portfolio section which informs you that your equity percentage has fallen below 50%.

If your equity percentage falls below 42.857% a Margin Call will be issued. 
 
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13. What is a Margin Call?

A Margin Call is an important notice that requires the account holder to promptly (within 5 calendar days) bring the
account’s equity percentage above 50%. The account holder may deposit additional funds, deposit marginable
stocks or sell stocks to raise the equity percentage back to the required level. Should the account holder fail to
comply, COL then reserves the right to sell stocks in one’s account (not limited to those purchased on margin) as it
sees fit to bring the account’s equity percentage above 50%. 

If your equity percentage falls below 33.33%, your COL X2 account is automatically suspended and you will receive
a notification of a Margin Suspension.
 
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14. What is Margin Suspension?
A Margin Suspension is set off when one’s equity percentage falls below 33.33% and this triggers the end of all
margin privileges and returns an account back to a cash account status. At the same time, it also requires the
account holder to immediately payoff one’s margin loan within 24-hours by depositing additional funds and/or
marginable stocks or sell stocks. Should the account holder fail to comply, COL then reserves the right to sell stocks
in your account (not limited to those purchased on margin) as it sees fit to cover the margin loan. An accounts
margin facility will thereby remain suspended until one re-applies for the facility.
 
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15 .How can I reactivate my COL X2 account?

You will need to reapply for your COL X2 account to be reinstated by filling up a “Margin Reactivation Form” which
you can download from the websites Homepage under Forms and submit the original signed form to the COL
Business Center for evaluation. Remember you must meet the initial margin requirement of Php200,000 to re-
apply. 
 
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16. Can I still view the site and trade while my COL X2 account is suspended?
Yes, you can still view the site and trade using your COL account but your account will just be treated as a regular
cash account. 
 
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17. How are the interest charges computed?

The interest charges are accrued based on the prevailing interest rate, mandated by COL. The daily interest charge
is based on the daily credit utilized multiplied by the interest rate per month divided by 30 days plus vat of 12%.

Formula:

Interest charge = (Daily Credit Utilized x (Monthly Interest Rate/30)) + 12% VAT 

The interest charges will be posted and deducted monthly and reflected in your monthly statement of account.
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18. What is an example of using the COL X2 account?

Let’s say you have a Total Equity of Php200,000 in your COL X2 account (This represents Php100,000 in cash and a
market value of Php100,000 in Marginable stocks).

For every peso value in total equity, COL X2 will give you the equivalent amount as your additional buying power.
Therefore, you can now purchase any stock as long as you maintain an Equity Percentage of 50%+.

For this example, you will have an additional buying power of as much as Php200,000.00.
 
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19. How do I apply for a margin account?

All you need to do is to follow these 3 steps:

i. Request a copy or Download the Terms and Conditions of the COL Margin Facility Agreement (2 copies). 

ii. Print and sign off on two (2) copies the COL Margin Facility Agreement

iii. Send the two (2) original signed COL Margin Facility Agreements to: CitisecOnline Business Center, Attention:
COL X2, 2703-C East Tower, Philippine Stock Exchange Centre, Exchange Road, Ortigas Center, 1605 Philippines. 

iv. The application for margin will be subject for approval.

Once approved, your COL X2 account will be available within 24 hours. Once you receive an email confirmation
from us, you can now view your new “Buying Power” by clicking on the Portfolio section of your Trade & Portfolio
page and begin using this facility.
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20. Who can I contact for assistance?

You may contact our Customer Service Hotline at 6-333-777 or email at helpdesk@citiseconline.com
 

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21. Glossary of Margin Terms

Cash Account
A type of account where all transactions are paid for in cash.

Buying Power Cash

The maximum value or amount available to make new purchases of non-marginable stocks or is the total amount
withdrawal in cash

Buying Power with Margin

The maximum value or amount available to buy marginable stocks. 

Margin Account

A type of account which enables the customer to borrow funds against their marginable equity to buy marginable
stocks.

Margin Alert

An email notification sent to the customer advising them that their equity percentage has fallen below 50% and
that their ability to purchase stock has been halted until the equity percentage is increased back above 50%.

Margin Call

An email notification sent to the customer advising them that their equity percentage has fallen below 42.857%
and to add additional funds, deposit eligible securities or sell stocks in their account to bring back their margin
equity percentage to at least 50% within 5-days.

Margin Suspension

An email notification sent to the customer advising them that their equity percentage has fallen below 33.33% and
that their margin account has been suspended. Customers will then have 24-hours to pay off the margin loan
completely by depositing additional cash and/or eligible securities or sell stocks in their account. COL then reserves
the right to sell stocks in your account (not limited to those purchased on margin) as it sees fit to cover the margin
loan. 

Margin Cover

Represents the percentage of your marginable securities over your margin loan.

Margin Equity

Represents total account equity less margin loan.

Equity Percentage

Equity Percentage shows the percentage share of ownership you have over your accounts market value. Thus an
Equity Percentage of 70% shows that you own 70% of your account’s market value while the balance of 30% is on
margin (borrowed funds).

Minimum Required Margin

Represent the minimum amount your account must own to back up your margin exposure. 

Margin Loan

Represents the total amount of borrowings. 

Marginable Stocks

Stocks which are eligible for margin.

Non-marginable Stocks

Stocks which are not eligible for margin. 

Total Account Equity

The total market value of all stocks and cash in your portfolio.
 

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