Questions & Answers PDF P-1

Microsoft
MB-600 Exam
Microsoft Power Apps + Dynamics 365 Solution Architect Exam

Questions & Answers

(Retail Version – Full Questions Set)

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Product Questions: 58/3Case Study

Version: 5.0

Case Study: 1
Case Study
This a case study. Case studies are not timed separately. You can use as much exam time as you
would like to complete each case. However, there may be additional case studies and sections on
this exam. You must manage your time to ensure that you are able to complete all questions included
on this exam in the time provided.
To answer the questions included in a case study, you will need to reference information that is
provided in the case study. Case studies might contain exhibits and other resources that provide
more information about the scenario that is described in the case study. Each question is
independent of the other questions in this case study.
At the end of this case study, a review screen will appear. This screen allows you to review your
answers and to make changes before you move to the next section of the exam. After you begin a
new section, you cannot return to this section.
To start the case study
To display the first question in this case study, click the Next button. Use the buttons in the left pane
to explore the content of the case study before you answer the questions. Clicking these buttons
displays information such as business requirements, existing environment, and problem statements.
If the case study has an All Information tab, note that the information displayed is identical to the
information displayed on the subsequent tabs When you are ready to answer a question, click the
Question button to return to the question.
Background
Bellows College is a prison program that offers classes to help rehabilitate inmates. The classes teach
post-secondary skills to provide more job opportunities for when inmates leave prison. The college
stores most information on spreadsheets and in email.
The college wants to implement Dynamics 365 Customer Service so that all locations can look up
current data on one unified system.
Three levels of inmates attend the college:
•misdemeanor
•major
•federal
Employees of Bellows College consist of the following:
•wardens: supervisors of the guards
•guards: single contributors to the system
•chief: in charge of the whole college
Each inmate level has two wardens and one chief. Twenty-five guards report to each warden.
Current environment
Requirements

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Employees use a proprietary database to look up inmate information to enter in Microsoft Excel
spreadsheets. Spreadsheets are also used for registration, tracking, and for listing the available
classes.
Microsoft Office 365 was implemented last year for email. Inmates
•Misdemeanor and federal inmates can attend any classes available.
•Major inmates can attend only online classes.
•Inmates must open a ticket with the college to register for a class.
•Inmates have homework assignments that they load to a Microsoft SharePoint
•All inmates have an email address on Office 365 in the same tenant.
General
•All inmate information needs to be brought into the new system from the proprietary database and
kept in sync.
•All class lists must be brought into the new system with inmate assignments kept intact.
•All special instructions are in separate files on an integrated SharePoint server attached to the class
record.
•Homework will be held in a Microsoft Azure Blob Storage.
•Once an inmate is registered, an email needs to be sent to the inmate.
•The system must have a live help function that uses chat (CafeX).
•The chiefs want stakeholders to be able to see reports without needing to log in to Dynamics 365.
•Only the chiefs should be able to see the charges against the inmates.
•Inmates will not continue to upload homework to SharePoint, but the homework needs to be
accessible within Dynamics 365.
•Inmates must see only the registration form when registering for a class.
•Chiefs should see all registration forms.
•All data older than five years has been maintained in a Microsoft SQL Server database.
•Every six months, the college receives a new guard list in a CSV file.
Output
•Wardens need to see statistics on one page on a daily basis.
•A graph of how many inmates have taken classes in the last month, quarter, and year.
•The ability to click on the graph and get details about each class.
•A list of inmates who have not taken any classes in the last month.
•A list of classes that have low registration for the last month and quarter.
Data visibility
•Wardens should be able to see only the information their guards put into the system.
•Chiefs should be able to see all data in the system.
• Guards should be able to see only their own record.
•Inmates should be able to see only their own classes and no one else's information.
Go-Live-plans
• All previous data needs to be in the system before going live.
• The college needs to ensure that going live is completed in the time allotted.
Issues
In the primary test for data integration, the following issues arise.
•Inmate names come in with last names in the first name columns.
•Registration numbers come in incorrectly.
•Inmates report seeing different registration forms.

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Question: 1

HOTSPOT
You need to recommend a solution to meet each requirement.
Which source should you use? To answer, select the appropriate option in the answer area.
NOTE: Each correct selection is worth one point.

Answer:

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Explanation:
The system must have a live help function that uses chat (CafeX). (CafeX is available from
AppSource) Inmates will not continue to upload homework to SharePoint, but the homework needs
to be accessible within Dynamics 365. (Dynamics supports SharePoint integration out of the box)
Once an inmate is registered, an email needs to be sent to the inmate. (configure a workflow to
automatically send the email)

Question: 2
An audit reveals that security roles were not set up correctly.
Which three issues may occur? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

A. All inmate types will have Business Rule permissions on the class’s entity.
B. Wardens will have organizational permissions to all records.
C. Federal inmates will have organizational permissions on all classes.
D. Major inmates will have organizational permissions on registration forms.
E. Wardens will have user permissions to all records.

Answer: BDE

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Question: 3

DRAG DROP
You need to recommend a solution for integrating luggage information.
What should you recommend? To answer, drag the appropriate types to the correct entities. Each
type must be used once, more than once, or not at all. You may need to drag the split bar between
panes or scroll to view content.
NOTE: Each correct selection is worth one point.

Answer:

Question: 4

You are doing a trial run of the go-live data import.

You need to fix the initial issues that arise when importing the new data.

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What could be the issue?

A. Duplicate detection is turned on.

B. The Report Wizard configuration is incorrect.
C. Excel is set up as a pivot table.
D. The data mapping is incorrect.

Answer: D

Explanation:
Inmate names come in with last names in the first name column. Registration numbers come
incorrectly.
Inmates report seeing different registration forms.

Question: 5

You need to recommend the correct tool for both wardens and stakeholders to use. What should you
recommend?

A. Dynamics 365 Customer Service dashboards

B. Out-of-the-box reports in Dynamics 365 Customer Service
C. Al Builder
D. Power Bl

Answer: D

Question: 6

DRAG DROP
You need to ensure that data security requirements are met.
Which security feature should you recommend? To answer, drag the appropriate security features to
the correct requirements. Each security feature may be used once, more than once, or not at all. You
may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.

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Answer:

Explanation:
•The chiefs want stakeholders to be able to see reports without needing to log in to Dynamics 365.
• Only the chiefs should be able to see the charges against the inmates.
•Inmates will not continue to upload homework to SharePoint, but the homework needs to be
accessible within Dynamics 365.
•Inmates must see only the registration form when registering for a class.
•Chiefs should see all registration forms.
Charges: Security roles
A security role defines how different users, such as salespeople, access different types of records. To
control access to data, you can modify existing security roles, create new security roles, or change
which security roles are assigned to each user. Each user can have multiple security roles.
•Security role privileges are cumulative: having more than one security role gives a user every
privilege available in every role.
•Each security role consists of record-level privileges and task-based privileges.
Inmate's views: Field-level security
Field-level security is available for the default fields on most out-of-box entities, custom fields, and
custom

fields on custom entities. Field-level security is managed by the security profiles. To implement field-

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level security, a system administrator performs the following tasks.

•Enable field security on one or more fields for a given entity.
•Associate one more existing security profiles, or create one or more new security profiles to grant
the appropriate access to specific users or teams.
Reference:
https://docs.microsoft.com/en-us/power-platform/admin/security-roles-privileges
https://docs.microsoft.com/en-us/power-platform/admin/field-level-security

Question: 7
You need to determine which legacy data sources the college should continue to use.
Which two data sources should you recommend? Each correct answer presents a partial solution.
NOTE: Each correct selection is worth one point.

A. CSV file
B. proprietary database
C. Excel
D. SQL database

Answer: AD

Question: 8

HOTSPOT
You need to recommend the technology that matches the requirement.
Which component should you recommend? To answer, select the appropriate option in the answer
area.
NOTE: Each correct selection is worth one point.

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Answer:

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Explanation:
Employees use a proprietary database to look up inmate information to enter in Microsoft Excel
spreadsheets.
All inmate information needs to be brought into the new system from the proprietary database and
kept in sync.
Once an inmate is registered, an email needs to be sent to the inmate.
The chiefs want stakeholders to be able to see reports without needing to log in to Dynamics 365

Case Study: 2
Case Study
This is a case study. Case studies are not timed separately. You can use as much exam time as you
would like to complete each case. However, there may be additional case studies and sections on
this exam. You must manage your time to ensure that you are able to complete all questions included
on this exam in the time provided.
To answer the questions included in a case study, you will need to reference information that is
provided in the case study. Case studies might contain exhibits and other resources that provide
more information about the scenario that is described in the case study. Each question is
independent of the other questions in this case study.
At the end of this case study, a review screen will appear. This screen allows you to review your
answers and to make changes before you move to the next section of the exam. After you begin a
new section, you cannot return to this section.

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To start the case study

To display the first question in this case study, click the Next button. Use the buttons in the left pane
to explore the content of the case study before you answer the questions. Clicking these buttons
displays information such as business requirements, existing environment, and problem statements.
If the case study has an All Information tab, note that the information displayed is identical to the
information displayed on the subsequent tabs. When you are ready to answer a question, click the
Question button to return to the question.
Background
Relecloud provides regional air service in North Americ
a. The company uses a variety of systems, apps, and services to manage the business. You are hired
to design a new solution to manage passenger information, reservations, and maintenance.
Current environment
•The company uses Microsoft Office 365.
•The company has a custom app for managing and tracking passenger luggage. The app uses
Common Data Service.
•For flights longer than four hours, passengers receive a meal. Customers can select a meal when
they make a reservation and can save the meal choices as a customer preference.
•The company offers two types of meals: standard and vegetarian. Meal types can be temporarily
unavailable. The airline is considering offering other meal types, such as gluten-free and low-sodium
options.
•The company uses paper-based reservation checklists to help ensure that all the steps for a
reservation are complete.
Environment
•Ensure that employees can sign in to all Microsoft apps by using one set of credentials per
employee.
•Minimize the use of third-party products and custom development.
•Reduce customer support call volumes by having the system automatically resolve common issues.
•The security role for agents must contain the privileges in the default Customer Service
Representative security role.
•Log issues as cases. The case form must show variable sections based on the case type. Include a
custom entity named Seats and grant agents access to the entity.
•Application user layout should be role specific.
Agents
•You must standardize the format used by agents to enter customer phone numbers.
•Agents need a solution to replace paper reservation checklists.
•Agents need dashboards to show a current count of all reservations on the entity.
•Agents need a way to track reservation issues.
•Agents need a visual indicator in the interface to determine the reservation step to provide a
seamless
customer experience.
•Agents need different versions of cancellation policies to send customers. One version must be
controllable
within the system.
•Agents need to view which pieces of luggage match to each passenger, and then need to add the
total on
the passenger record.

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IT
•IT staff needs a mobile solution to see IT cases at the top of the menu since this is their primary
focus.
•IT staff needs a system that is easy to navigate to active cases.
•IT specialists want to design Power Bl reports. They need to understand the underlying table
relationships of the system.
•IT specialists need a solution that is visual rather than text-based so they can quickly complete their
tasks.
Management
•Management requires paginated reports for stakeholders.
•Management wants to provide frequent flyers with better service when the flyers call.
•Managers need to see all customer dashboards at the top of their menu on their mobile device.
Maintenance
•Maintenance supervisors must not have access to Dynamics 365 Customer Service. The supervisors
must be able to communicate with the contracts team about contracts.
•All vendors must have only view and upload privileges to their invoices and receipts.
•Contracts with maintenance companies must be stored in Dynamics 365 Customer Service.

Question: 9

You need to provide the IT team and managers with a mobile solution. How many apps should you
recommend?
A. one app for each team
B. one app for each role
C. one app for each user
D. one app for all users

Answer: D

Question: 10

You need to recommend a solution that provides a seamless customer experience. What should you
recommend?

A. Power Automate
B. Business Process Flows
C. task flows
D. workflows

Answer: B

Question: 11

You need to provide the IT specialists with design diagrams. What should you provide?

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A. Al Builder
B. Business process modeler (BPM)
C. Dynamics 365 Product Visualize
D. Entity relationship diagram (ERD)

Answer: D

Mix Questions
Question: 12

Note: This question is part of a series of questions that present the same scenario. Each question in
the series contains a unique solution that might meet the stated goals. Some question sets might
have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these
questions will not appear in the review screen.
You want to integrate Microsoft Teams with Dynamics 365 Customer Service.
You install both apps, but Teams is not working when in Dynamics 365 Customer Service.
You need to troubleshoot the situation.
Solution: Install Omnichannel for Customer Service in your Dynamics 365 Customer Service instance.
Does the solution meet the goal?

A. Yes
B. No

Answer: A

Question: 13

Note: This question is part of a series of questions that present the same scenario. Each question in
the series contains a unique solution that might meet the stated goals. Some question sets might
have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these
questions will not appear in the review screen.
You want to integrate Microsoft Teams with Dynamics 365 Customer Service.
You install both apps, but Teams is not working when in Dynamics 365 Customer Service.
You need to troubleshoot the situation.
Solution: Change the options to Yes in the System settings of Dynamics 365 Customer Service.
Does the solution meet the goal?

A. Yes
B. No

Answer: A

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Explanation:
https://msdynamicsworld.com/story/integrate-dynamics-365-customer-engagement-apps-
microsoft-teams

Question: 14

Note: This question is part of a series of questions that present the same scenario. Each question in
the series contains a unique solution that might meet the stated goals. Some question sets might
have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these
questions will not appear in the review screen.
You want to integrate Microsoft Teams with Dynamics 365 Customer Service.
You install both apps, but Teams is not working when in Dynamics 365 Customer Service.
You need to troubleshoot the situation.
Solution: Change settings in Teams.
Does the solution meet the goal?

A. Yes
B. No

Answer: B

Question: 15

Note: This question is part of a series of questions that present the same scenario. Each question in
the series contains a unique solution that might meet the stated goals. Some question sets might
have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these
questions will not appear in the review screen.
In preparation for a Dynamics 365 Sales and Dynamics 365 Customer Service implementation, a
client is performing a fit-gap analysis.
You need to evaluate the requirements by using a fit-gap methodology in the context of Dynamics
365 Sales and Dynamics 365 Customer Service.
Solution: Automatically create new cases from email messages sent to a generic email address and
assign these cases to the service manager for the account.
Does the solution meet the goal?

A. Yes
B. No

Answer: A

Question: 16

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Note: This question is part of a series of questions that present the same scenario. Each question in
the series contains a unique solution that might meet the stated goals. Some question sets might
have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these
questions will not appear in the review screen.
In preparation for a Dynamics 365 Sales and Dynamics 365 Customer Service implementation, a
client is performing a fit-gap analysis.
You need to evaluate the requirements by using a fit-gap methodology in the context of Dynamics
365 Sales and Dynamics 365 Customer Service.
Solution: Quotes and Orders need to push and receive data in real-time from SAP.
Does the solution meet the goal?

A. Yes
B. No

Answer: B

Question: 17

Note: This question is part of a series of questions that present the same scenario. Each question in
the series contains a unique solution that might meet the stated goals. Some question sets might
have more than one correct solution, while others might not have a correct solution-After you
answer a question in this section, you will NOT be able to return to it. As a result, these questions will
not appear in the review screen.
In preparation for a Dynamics 365 Sales and Dynamics 365 Customer Service implementation, a
client is performing a fit-gap analysis.
You need to evaluate the requirements by using a fit-gap methodology in the context of Dynamics
365 Sales and Dynamics 365 Customer Service.
Solution: Users on the go need to send a PDF quote to a client. Does the solution meet the goal?

A. Yes
B. No

Answer: A

Question: 18

HOTSPOT
A toy manufacturer is testing its processes in Dynamics 365 Sales and notices the following issues:
•The drop-down list of toy colors is different for different entities. They should be static and always
the same.
•Too many decimal places are in the Quantity field. The field should have two decimal places instead
of four.
•The Order Date field includes Date and Time but should include only Date.
You need to recommend how to fix the fields.

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What should you recommend? To answer, select the appropriate option in the answer area.
NOTE; Each correct selection is worth one point.

Answer:

Reference:
https://docs.microsoft.com/en-us/dynamics365/customerengagement/on-
premises/customize/behavior-format- date-time-field
https://docs.microsoft.com/en-us/dynamics365/customerengagement/on-
premises/customize/create-edit- global-option-sets

Question: 19
You are designing forms for a company that has a new Dynamics 365 Sales implementation.

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Three departments need specific fields on the main form so they do not have to fill out multiple
forms.
Each person should see only the fields they need.

You need to ensure that the forms open correctly, display only the fields needed, and that data can
be entered quickly. How should you design the form?
You are designing forms for a company that has a new Dynamics 365 Sales implementation.

A. Edit an out-of-the box form. Add extra fields. Give all departments security roles for that form.
B. Create three forms for all departments. Add all the fields. Add field-level security to fields not
needed for each group.
C. Create one form for each department. Add all fields needed for all departments. Use business
rules to hide fields.
D. Create one form for each department. Add only fields needed on the form for each department.
Assign the appropriate security role to each form.

Answer: D

Question: 20

A company plans to implement Dynamics 365 Sales. The company stores data about book locations
in the fields, room, and shelf. The company must import legacy data into the new system. Legacy
data must be modified to match the current system design. You need to recommend a solution to
combine the room and shelf fields into a single field on import. Which tool should you recommend?

A. web services
B. import from CSV
C. Data Import Wizard
D. Microsoft Excel Online

Answer: C

Question: 21

You design a solution for a client that is moving from Microsoft Dynamics CRM on-premises to
Dynamics 365 Sales. During user acceptance testing, testers report significant performance issues.
You need to recommend a solution to mitigate the performance issues. What should you
recommend?

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A. Create a Microsoft Azure Service Bus endpoint in Dynamics 365 Sales. Implement business logic in
Azure functions.
B. Enable direct access to a Microsoft Azure-replicated SQL database.
C. Increase the plug-in execution time limit of the organization to five minutes.
D. Implement workflows. Schedule workflows to run at daily intervals.

Answer: B

Question: 22

A company asks you to migrate more than 5,000 records from Dynamics 365 Customer Engagement
(on-premises) to the online version of Dynamics 365 Sales.
You used a third-party utility to migrate the dat
a. The city and state are displayed in the field that should show the street address.
You must get the data migrated properly in the next 24 hours but have no one to help with this task.
You have no other add-ins and do not want any more customization.
You need to resolve the issues to migrate the data.
What should you do?
A. Create a custom connector in the Common Data Service, and then migrate the data.
B. Remove data, ensure that field mappings of city and state are correct, and then migrate the data.
C. Export the street address field, make changes, and then import the changes.
D. Manually edit the street address, state, and city field, and then enter appropriate data.

Answer: B

Question: 23

A client that uses Dynamics 365 Sales has forms with both Business Rules and JavaScript added to
handle the business logic on the form.
The form contains logic that cannot be handled by Business Rules. The combination of using both
Business Rules and JavaScript is now too complex to maintain.
You need to recommend a simplified form setup so the form can be maintained moving forward.
Which two should you recommend? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

A. Update logic to ensure Business Rules are optimized- Use JavaScript for the remaining
functionality.
B. Remove the Business Rules and use only JavaScript.
C. Manage the business logic with a Power Apps Component Framework (PCF) control.
D. Evaluate whether complex parts of the logic can be solved by using Power Apps Component
Framework (PCF) control. Use Business Rules for the remaining functionality.

Answer: BC

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Question: 24

A client manages users on Dynamics 365 Sales by using Microsoft Azure Active Directory (Azure AD)
groups to assign security roles. The client also uses team ownership of records in Dynamics 365 Sales
extensively.
Users report that they do not have the access they expect. They cannot edit their own records but
can edit team-owned records.
You need to recommend a solution to fix the security role issues while continuing to manage users
via Azure AD groups.
What should you recommend?

A. Ensure that member security role privileges are set to Default.

B. Assign Security Roles to users directly instead of through Azure AP groups.
C. Ensure that member security role privileges are set to Direct User.
D. Assign Security Roles to the Access Team instead of the Owner Team.
E. Assign Security Roles to the Local Business Owner Team instead of the Owner Team.

Answer: C

Explanation:
https://docs.microsoft.com/en-us/power-platform/admin/security-roles-privileges

Question: 25

A client is preparing to go live with a Dynamics 365 Sales implementation that uses Microsoft Azure
Active Directory (Azure AD) groups to manage security.
The chief compliance officer (CCO) requires that all solutions meet the following requirements:
• Undergo security testing to verify they are secure.
• Address the needs of users with disabilities.
You need to recommend additional tests to be performed.
Which tests should you recommend? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

A. Perform user acceptance tests for all security user stories

B. Perform bounds testing by using a user account assigned to the custom security role directly.
C. Perform accessibility testing in the same model-driven apps the users will be using.
D. Perform penetration testing on the Azure AD tenant.

Answer: CD

Question: 26

A client is using Dynamics 365 Sales and Power Bl with stringent security on read access to accounts.
You need to ensure that users will be unable to view restricted accounts in Power Bl. What should
you recommend?

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A. Share the reports in Power Bl to the same Microsoft Azure Active Directory (Azure AD) groups
used in Dynamics 365 Sales.
B. Set up the Data Export Service and use DirectQuery for reporting to include security roles.
C. Add row-level security (RLS) roles to the DataSet in Power Bl that matches the privileges assigned
in Dynamics 365 Sales.
D. Embed the Power Bl reports in Dynamics 365 Sales instead of sharing them by using Power Bl to
retain security.

Answer: C

Question: 27

A company is using Dynamics 365 Sales with Microsoft Power Platform. The final solution must
consist of the following:
•Dynamics 365 for tablets app
•Power Bl dashboards and reports to display sales quotas and other metrics for internal users
•A PFX-compliant canvas app for external contractors to view and update project tasks from a
Microsoft SharePoint list
You need to recommend a security solution that achieves the data encryption requirement. Which
two solutions should you recommend? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

A. Turn on data encryption tor your Dynamics 365 Sales environment.

B. Use single sign-on (SSO) for authentication for internal users.
C. Provide an encryption key to external users using the canvas app.
D. Create a new Dynamics 365 security group to authenticate users to view the dashboards.

Answer: AC

Question: 28

DRAG DROP
Your company is implementing Dynamics 365 Customer Service. You are part of the project team that
meets weekly to review implementation progress and troubleshoot.
During the weekly project management meeting, you receive the following updates from
developers:
• Versions of exported solution.zip files are being stored in source control.
•Solution segmentation is not being practiced with first-party solution integrations.
•Each independent solution is using a unique publisher.
• Solution versions are not being updated.
You need to identify the common risk for each item.
Which common risk is represented? To answer, drag the appropriate risks to the correct developer
updates. Each risk may be used once, more than once, or not at all. You may need to drag the split
bar between panes or scroll to view content.

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NOTE: Each correct selection is worth one point.

Answer:

Reference:
https://novacontext.com/solution-lifecycle-management-for-dynamics-365/

Question: 29
DRAG DROP
A client plans to implement Dynamics 365 Sales.
The client identifies the following requirements for handling opportunities:
Records must move to an approval stage after an opportunity is created.
For opportunities with values greater than $20,000, a follow-up date and second contact field must
appear on the form.
An error message must display if a follow-up date is not within seven days of the opportunity
creation date.
You need to recommend tools to meet the client requirements.
What should you recommend? To answer, drag the appropriate tools to the correct requirement.
Each tool
may be used once, more than once, or not at all. You may need to drag the split bar between panes
or scroll to view content.
NOTE: Each correct selection is worth one point.

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Answer:

Question: 30
DRAG DROP
You are implementing Dynamics 365 Customer Service for your company.
The company is deciding whether to use an on-premises or online implementation. One of the
biggest concerns is about disaster recovery processes.
You need to explain how each system would be recovered with minimal effort and loss of data in
case of a disaster.
Which recovery method should you use? To answer, drag the appropriate recovery methods to the
correct location. Each recovery method may be used once, more than once, or not at all. You may
need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.

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Answer:

https://docs.microsoft.com/en-gb/power-platform/admin/backup-restore-environments

Question: 31
DRAG DROP
A client is implementing a Dynamics 365 Customer Service system. The company is divided into
departments with one manager per department.
The company requires the following security setup:
•Managers should see only accounts for the employees who report to them.
•Employees should see only their own accounts.
•Executives should see all the accounts in the company.
You need to recommend a security setup for the new implementation of accounts.
Which should you recommend? To answer, drag the appropriate tool to the correct data type. Each
tool may be used once, more than once, or not at all. You may need to drag the split bar between
panes or scroll to view content.

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NOTE: Each correct selection is worth one point.

Answer:

Question: 32

A company is implementing Dynamics 365 Sales.

The company has an internal system for tracking time that salespeople spend on each account. This
system must be integrated with Dynamics 365 Sales.
When a user submits a timesheet in the internal system, a record must be created in Dynamics 365
Sales. The timesheet has no external-facing APIs.
You need to recommend a solution for integration.
What should you recommend?

A. Create a plug-in to call data from the timesheet system.

B. Create a Dynamics 365 Sales asynchronous background workflow to call data from the timesheet
system.
C. Extend the time tracking system by calling the Web API.
D. Extend the time tracking system by creating a synchronous real-time workflow in Dynamics 365

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Sales.

Answer: C

Question: 33

DRAG DROP
A client is implementing Dynamics 365 Sales.
You are working with a developer to identify data integration methodologies.
You need to plan a methodology to use for different integration scenarios.
Which methodology should you use? To answer, drag the appropriate methodology to the correct
requirement. Each source may be used once, more than once, or not at all. You may need to drag the
split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:
https://docs.microsoft.com/en-us/dynamics365/fin-ops-core/dev-itpro/data-entities/integration-
overview

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Question: 34
HOTSPOT
A company uses Dynamics 365 Sales and Power Bl.
Sales managers must be able to keep track of changes to their pipeline in the following ways:
•Notify the sales managers when an Opportunity changes sales stage.
•Notify the sales managers when the pipeline drops below 2.5M USD.
•When reviewing the pipeline in Power Bl, a sales executive must be able to add a Playbook to an
Opportunity.
You need to recommend a solution that meets the company requirements.
Which solution combination should you recommend? To answer, select the appropriate option in the
answer area.
NOTE: Each correct selection is worth one point.

Answer:

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Question: 35
DRAG DROP
You are designing a business continuity strategy for a client who is using Dynamics 365 Sales.
The client works with critical data where any data loss creates a high risk.
You need to document the failover process for the stakeholders.
In which order should you recommend the actions be performed? To answer, move the appropriate
actions from the list of actions to the answer area and arrange them in the correct order.

Answer:

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Question: 36
HOTSPOT
An organization is implementing Dynamics 365 Sales.
A small subset of users has a different workflow and limited scope compared to the rest of the
organization.
GroupA users must be able to gather contact details at trade shows in a branded manner without
having to navigate multiple screens.
GroupB users must be able to take pictures of store shelves for competitive analysis.
You need to recommend a solution that meets the requirements.
What should you recommend? To answer, select the appropriate option in the answer area.
NOTE: Each correct selection is worth one point.

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Answer:

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Question: 37

A company that is implementing Dynamics 365 Sales commonly experiences high turnover.
The company requests security roles that are optimized for adding and removing large numbers of
users daily.
Large groups of users share common access privilege needs.
Complex entity access scenarios must be able to be added and removed in bulk.
You need to recommend a feature that will meet the needs of the company.
Which feature should you recommend?

A. User access management

B. Field-level security
C. Hierarchy security
D. Team privileges

Answer: D

Question: 38

A company is implementing Dynamics 365 Sales.

The company has turned off out-of-the-box quote calculations in order to implement its own custom
calculations.
When users update a line item on a quote, they expect to see an updated total for the quote in real
time. Users are reporting inconsistent behavior, with some aggregations taking up to two hours.
You review the system design and notice many asynchronous workflows.
You need to recommend a solution to enable the calculation in real time.
Which two options should you recommend? Each answer presents a complete solution.
NOTE: Each correct selection is worth one point.

A. Convert the asynchronous workflows to a synchronous plug-in.

B. Consolidate multiple asynchronous workflows into a single asynchronous workflow.
C. Consolidate asynchronous workflows into a single real-time workflow.
D. Implement a business process flow to replace the existing workflows.

Answer: BC

Question: 39

An architect is planning a security strategy within Dynamics 365 Sales.

The sales manager has a requirement that non-administrators have the ability to create and update
the Sales Rep form field.
You need to identify the account types that can be assigned Field security profiles.
Which two account types can be used? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

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A. System
B. User
C. Teams
D. Service

Answer: BC

Reference:
https://docs.microsoft.com/en-us/power-platform/admin/add-teams-users-field-security-profile

Question: 40

A company has extended Dynamics 365 Sales with an ISV product.

The ISV has locked the product. The ISV product fails to meet the business needs of the company. The
company has a contractual obligation to continue using the ISV product but requires additional
business logic.
You need to recommend a solution.
What should you recommend?

A. Create a managed solution with the components that you need to extend.
B. Extend the ISV with a secondary ISV that adds the additional business logic.
C. Create a new unmanaged solution with the components that you need to extend.
D. Update the business logic of the ISV to meet the needs of the company.

Answer: B

Question: 41

DRAG DROP
You are designing a Dynamics 365 Sales solution that will be deployed to two separate companies on
the same Microsoft Office 365 tenant: Contoso. Ltd. and Contoso Pharmaceuticals.
The solution must meet the following security requirements:
•Restrict Contoso, Ltd. users from seeing the Contoso Pharmaceuticals company.
•Restrict access to Lead and Opportunities entities within their company.
•Restrict access to certain forms in an entity.
•Restrict access to certain fields on a form.
What should you recommend? To answer, drag the appropriate security types to the correct
restrictions. Each security type may be used once, more than once, or not at all. You may need to
drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.

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Answer:

Question: 42

A company has a list of contacts in a Microsoft Excel file. The company wants to load the contact
information into Dynamic 365 Sales.
You need to recommend a data-loading solution.
What should you recommend?

A. Use the Excel Template feature.

B. Use the Dynamics 365 import Tool.
C. Use the import from excel feature.
D. Add to an existing list of contacts in a static worksheet.

Answer: B

Explanation:

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https://docs.microsoft.com/en-us/dynamics365/customerengagement/on-premises/basics/import-
contacts

Question: 43

DRAG DROP
A client plans to upgrade several solutions in the Dynamics 365 Customer Service application.
You need to recommend which upgrade option will achieve the outcome.
Which method should you use? To answer, drag the appropriate options to the correct outcomes.
Each option may be used once, more than once, or not at all. You may need to drag the split bar
between panes or scroll to view content.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:
https://crmkeeper.com/2019/10/09/managed-solutions-update-vs-upgrade-vs-stage/

Question: 44
DRAG DROP
You are designing a customer self-service Power Apps portal for Dynamics 365 Sales.
The portal will contain thousands of image files that are associated with the customer order

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histories.
The portal must meet the following requirements:
• All image files must be hosted in the portal.
• The portal must use the URL http://portal.tailspintoys.com/.
•Performance issues must be minimized when loading the portal page.
You need to recommend a process for the company.
Which four actions should you recommend be performed in sequence? To answer, move the
appropriate actions from the list of actions to the answer area and arrange them in the correct order.

Answer:

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Reference:
https://docs.microsoft.com/en-us/powerapps/maker/portals/faq

Question: 45
HOTSPOT
You are designing the security model for a company implementing Dynamics 365 Sales.
This company is a large organization with several divisions that have several sets of customer bases.
The company has the following requirements:
Permissions must be set at a high level for these divisions and granulized as they get assigned to
different departments.
Centralized support staff need read/write access to accounts and the ability to assign accounts to
salespeople.
Large-scale projects need cross-functional groups to have permissions to the same accounts.
Which security model should you use for each requirement? To answer, select the appropriate option
in the answer area.
NOTE: Each correct selection is worth one point.

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Answer:

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Question: 46
A company provides professional development certifications to technologists around the world. The
company uses multiple call centers to support customers. The company plans to implement
Dynamics 365 Customer Service.
The company must increase productivity for call center employees. The solution must meet the
following requirements:
•Handle multiple customer interactions at once.
• Ensure that users can access information from several business applications.
•Interact with customers by using the following channels: chat, phone calls, emails, and online
reviews.
•Implement all functionality in a single interface.
You need to recommend a solution that meets the requirements of the company.
What should you recommend?

A. Linkedln connector
B. Unified Service Desk
C. Live Assist for Microsoft Dynamics 365 Powered by CafeX
D. Omnichannel for Customer Service

Answer: C

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Question: 47

HOTSPOT
A company has the following workforce roles and responsibilities:

You need to recommend the lowest-cost license type.

Which license types should you recommend? To answer, select the appropriate license in the dialog
box in the answer area.
NOTE: Each correct selection is worth one point.

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Answer:

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Question: 48
HOTSPOT
A client maintains many versions of Microsoft Dynamics CRM and Dynamics 365 Customer
Engagement (on-premises). The client plans to migrate solutions between source systems and target
systems.
You need to identify which versions of Dynamics CRM and Dynamics 365 are compatible for solution
migration.
For which source and target combination can you migrate solutions? To answer, select the
appropriate option in the answer area.
NOTE: Each correct selection is worth one point.

Answer:

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Reference:
https://docs.microsoft.com/en-us/dynamics365/customerengagement/on-
premises/developer/introduction- solutions

Question: 49
You are architecting a Dynamics 365 Customer Service instance for a company call center. The
company has an SLA with a primary customer that requires monitoring by using KPIs.
The SLA states the following:
•Support must be provided 24 hours per day, seven days a week.
•Issues must be resolved within four hours of case creation.
You need to recommend tools that will assist the client with tracking these requirements. Which two
tools should you recommend? Each correct answer presents part of the solution. NOTE: Each correct
selection is worth one point.

A. First Response by KPI

B. enhanced SLAs with Timer Control
C. Resolve by KPI
D. enhanced SLA upgrade

Answer: BC

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Question: 50

HOTSPOT
You are reviewing business requirements documentation submitted by a company. The company
provides audiovisual equipment for events in several different geographic regions. The company also
provides technicians and engineers to support the equipment in \orne legions,
The company plans to implement Dynamics 365 to meet the following business requirements:
•A monthly newsletter must be sent directly from the system.
• Cases and opportunities must be automatically scheduled to the most available and best qualified
resources.
•Resource requirements must be automatically forecasted for service requests in the pipeline.
You need to recommend an out of-the-box solution for each business requirement.
Which out-of-the-box solution should you recommend? To answer, select the appropriate options in
the answer area.
NOTE: Each correct selection is worth one point.

Answer:

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Question: 51
DRAG DROP
An organization is implementing Dynamics 365 Customer Service.
The sales team wants to be able to customize some of the settings used in the business process
flows.
You need to identify whether a business process flow will support the customizations.
Which customizations will work correctly? To answer, drag the appropriate tool to the correct data
type. Each tool may be used once, more than once, or not at all. You may need to drag the split bar
between panes or scroll to view content.
NOTE: Each correct selection is worth one point.

Answer:

Question: 52
HOTSPOT
A client is implementing Dynamics 365 Sales. As part of the implementation, an older system with a
large amount of transactions is becoming obsolete, though the data continues to be valuable.
You need to recommend solutions that have the least impact on the database size and entity count in
Dynamics 365 based on precise requirements.
Which solutions should you recommend? To answer, select the appropriate option in the answer
area.
NOTE: Each correct selection is worth one point.

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Answer:

Question: 53
HOTSPOT
•Handle a high volume of sales calls that has transcription and call analytics.
•Provide support for sales reps in the field on Android or iOS devices.
•Include social networking capabilities by using email and Linkedln.
You need to recommend solutions to help the client achieve the goal.
What should you recommend? To answer, select the appropriate option in the answer area
NOTE: Each correct selection is worth one point.

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Answer:

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Question: 54
You are a Dynamics 365 Customer Service consultant for an internet support company. The company
lacks a budget to buy third-party ISVs or add-ons. The company requires a new system that achieves
the following:
* All support issues must come in by email, need to be logged, and assigned to the support group.
* Accounts must synchronize with the parent company Oracle database.
•Reports must be sent to the executives on a weekly basis.
•No custom code will be used in the system.
You need to recommend the components that should be configured.
Which two components should you recommend? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

A. Microsoft Forms Pro

B. server-side synchronization
C. Microsoft Azure Service Bus
D. Common Data Services
E. Power BI

Answer: DE

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Question: 55

A company uses a checklist to ensure that salespeople are following the same steps when qualifying
a lead and that proper handoff is followed when a salesperson goes on vacation.
You need to recommend a solution that will incorporate this checklist.
What should you recommend?

A. Dashboards
B. Business Process Flow
C. Workflow
D. Microsoft Forms Pro

Answer: D

Question: 56

You are the solution architect on a Dynamics 365 Customer Service implementation.
The organization requires the following for the implementation:
Define the key non-function requirements for the customer services team.
Achieve business objectives from the future Dynamics 365 Customer Service solution.
You need to identify the top three non-function requirements for the organization.
Which three non-functional requirements should you recommend? Each correct answer presents a
complete solution.
NOTE: Each correct selection is worth one point.

A. business rules to identify top customers

B. usability of business process flows
C. customer accounts administration
D. time-to-load forms
E. solution regulatory compliance

Answer: BDE

Question: 57

Note: This question is part of series of questions that present the same scenario. Each question in the
series contains a unique solution that might meet the stated goals. Some question sets might have
more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these
questions will not appear in the review screen.
In preparation for a Dynamics 365 Sales and Dynamics 365 Customer Service implementation a client
is performing a fit-gap analysis.
You need to evaluate the requirements by using a fit-gap methodology in the context of Dynamics
365 Sales and Dynamics 365 Customer Service.
Solution: Users need to update their accounts and add notes while they are offline. Does the solution

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meet the goal?

A. Yes
B. No

Answer: B

Question: 58

Note: This question is part of series of questions that present the same scenario. Each question in the
series contains a unique solution that might meet the stated goals. Some question sets might have
more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these
questions will not appear in the review screen.
You want to integrate Microsoft Teams with Dynamics 365 Customer Service.
You install both apps, but Teams is not working when in Dynamics 365 Customer Service. You need to
troubleshoot the situation.
Solution: Set up server-side synchronization with Microsoft SharePoint Online. Does the solution
meet the goal?

A. Yes
B. No

Answer: B

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