Job Description
Job Description
Essential Job functions:
Greets visitors, patients, and families in a friendly professional manner and directs them
appropriately.
Maintains an efficient patient flow through the registration process and provides excellent
customer service to patients/families.
Promptly answers the telephone, directs all calls appropriately, takes an accurate message
and delivers to the appropriate individual/demonstrates appropriate etiquette.
Informs patients of delay in physician schedules, assists with patient comfort while delayed.
Posts all self pay charges, collects payments, and provides patient with receipt. Accurately
reconciles daily payments. Reconciles billing slips to daily schedule.
Opens and closes batches properly, accurately reconciles collections, prepares deposits and
documents corrections.
Scans the insurance card, processes insurance verifications utilizing the on-line system, and
updates the patient account. Updates patient information including demographics,
insurance, HIPAA forms and financial waivers.
Schedules appointments accurately according to department guidelines; using waitlist when
applicable. Confirms future appointments as needed. Review Eligibility and Phone report.
Schedules and enters orders for diagnostic tests, and procedures, following all appropriate
workflows.
Works cooperatively with Patient Care Resources and clinical staff to ensure timely pre-
authorizations.
Completes referrals according to departmental guidelines and properly enters into the
appropriate system.
Effectively communicates problems, concerns, or issues to the Office Supervisor / Manager
appropriately and promptly.
General Job functions:
Performs various clerical duties such as faxing, photocopying, scanning, filing and
mailings.
Demonstrates flexibility with various work schedules, covers for other staff when asked
including other office locations.
Demonstrates the ability to adequately follow downtime procedures.
Other job duties as required.
Physical Job Requirements:
Pushing and pulling, taking frequency and weight into consideration.
Physical strength to lift heavy objects, carts, or items, taking frequency and weight into
consideration.
Physical mobility, which includes movement from place to place on the job, taking distance
and speed into account.
Dexterity of hands and fingers.
Balance is maintained during climbing, bending and/or reaching
Endurance (e.g. continuous typing, prolonged standing/bending, walking).
Environmental Risks: Chemicals, Chemotherapy and Fumes
Loud noises
Vibration
Extreme temperatures
Confined spaces
Allergens: dust, mold and/or pollen
Magnetic fields
Radiation
Sharps
Latex
Combative patients/visitors
Blood-borne Pathogens:
Exposure to infectious hazards, blood, body fluids, non-intact skin or tissue specimens.
Contact with patients or patient specimens are possible.
Unplanned or unexpected exposure.
Education, Certification, Computer and Training Requirements:
High School Graduate or GED required. Associate Degree preferred.
Previous PSR experience preferred.
Ability to communicate in English, both orally and in writing.
Must have excellent customer service skills.
Must have the ability to organize and perform multiple tasks in a timely manner.
Knowledge of medical office and terminology preferred.
Basic proficiency in computer use required. Previous experience with Standard Office
Technology in a Window based environment preferred.
Experience with EHR, Practice Management System and Departmental/Ancillary Systems
preferred.
Travel:
Ability to commute to satellite offices as needed.
Benefits*
A friendly and fast-paced environment working with passionate people
Outstanding growth opportunities
Time Off
Medical, Dental and Vision Insurance
Short/Long Term Disability, HSA, and Life Insurance
401K plan with company matching contribution
Cash Bonus Programs
Recognition and rewards programs to recognize successful teams
Other Perks & Discounts
Commuter and parking discount program to help you save (using pretax dollars)
*Full Time Benefit Eligible Employees Only
Equal Opportunity Employer
Our Companyprovides equal employment opportunities (EEO) to all employees and applicants for
employment without regard to, and does not discriminate on the basis of, race, color, religion,
creed, gender/sex, sexual orientation, gender identity and expression (including transgender status),
national origin, ancestry, citizenship status, age, disability, genetic information, marital status,
pregnancy, military status, veteran status, or any other characteristic protected by applicable federal,
state, and local laws.
Safety Disclaimer
OurCompanycares about the safety of our employees and applicants.Our Companydoes not use chat
rooms for job searches or communications.Our Companywill never request personal information
via informal chat platforms or unsecure email.Our Companywill never ask for money or an
exchange of money, banking or other personal information prior to the in-person interview. Be
aware of potential scams while job seeking. Interviews are conducted at selectOur
Companylocations during regular business hours only. For information on job scams,
visit,https://www.consumer.ftc.gov/JobScamsor file a complaint
athttps://www.ftccomplaintassistant.gov/.
