Q1: Vietnam has some laws regulating ecommerce, including e-transaction law 2005.
● True
● False
Q2: UNCTAD Ecommerce M - S - D - P
S stand for
● Sales
● False
Q3: Ecommerce Managers can use several tools to promote online selling: Email,
SMS, Fax, EMS, Blog, Forum, Wiki, Youtube…
● True
● False
Q4: ERP Implementing multiple modules at once is difficult. Requires large
investment of money and people resources.
● True
● False
Q5: To start selling online, building a website is the only option.
● True
● False
Q6: Since early 2000s, OECD has been one of the key organizations which published
valuable annual report on Ecommerce.
● True
● False
Q7: When doing Ecomerce we should start BIG
True
False
Q8: How can MIS and ICT help increasing business competitive and production
capabilities?
Simultaneously focusing on low-cost and differentiation often within a specific market nice.
All of above
Compete by being a low-cost producer of a good or service.
Compete by offering products or services customers prefer due to superiority with
innovativeness, image, quality, or customer service.
Q9: CRM is not important for services such as cable TV
False
True
Q10: SAP and Oracle are top vendors in ERP market.
True
False
Q11: Human Capital management is a part of ERP systems
True
False
Q12: How many percent of Annual Investment is spent on ICT, MIS and Ecommerce in
businesses and organizations?
2%
10%
In developing countries, from 2% - 10% in early years, in developed countries from 20%-
50%. It depends on specific industry.
1%
Q13: Choosing the right software is important in ERP implementation
True*
False
Q14: Who should be appointed as CIO?
A firm’s high-level general IT manager with both technology and business leadership
experience. Together with the organization’s executive management team the CIO ensures
the alignment of IT resources with business goals and plans for intergration of IT for strategic
advantage.
CMO
CFO
CEO
Q15: Financial management is a part of ERP systems
True
False
Q16: Dell.com is B2B ecommerce model
False
True*
Q17: Ecommerce in Vietnam started from 2000.
True*
False
Q18: Facebook has become a key marketing tool for retailers.
True*
False
Q19: Amazon.com is B2B ecommerce model
False*
True
Q20: B2B marketplace is an examples of c-business level
False
True
Q21: Six popular models of ecommerce include:
B2C
Blockchain
Intranet
C2C
AI
Collaboration
B2B
Extranet
Q22: Ebay is also an examples of C2C marketplace and an examples of T-commerce
level
False
True
Q23: Which are the laws and regulations that regulate ecommerce in Vietnam?
E-Transaction Law
E- Business Law
All of the above*
E-commerce Law
Q24: Ecommerce started in 1994-1995 with popularity of internet
False
True*
Q25: The third stage of Ecommerce is C-Commerce.
T C stands for Collaboration
● False
● True
Q26: Since 2010, in Vietnam, e-customs service has been provided to support import
and export companies.
False
True
Q27: For services, such as Healthcare, Education, e-commerce can be applied at all
the three levels, i-commerce, t- commerce and c-business
True*
False
Q28: In Vietnam, we also have good applications of ecommerce in Finance, including
e-insurance, e-security, e-stock. Online stock trading is becoming more popular.
False
True*
Q29: The second stage of Ecommerce is T-Commerce.
T stands for Transaction.
● True
● False
Q30: Online selling on Facebook, promotion through Twitter are examples of social
commerce and mobile commerce.
False
True*
Q31: Facebook, Linked In and Twitter accounted for higher than 50% of total social
network users. But this is changing down.
● True*
● False
Q32: Instagram has become a key marketing tool for retailers, even in Vietnam.
True*
False
Q33: For development of a website, based on SDLC steps, Construction phase
include 4 periods (system design, coding, testing and documentation) and accounts
for about 50%-60% budget.
False
True
Q34: Computer and communications infrastructure that enables information sharing
over standard IT platforms.
This is ……
Human Asset
All the three assets
Technology Asset*
Relationship Asset
Q35: Operations management is a part of ERP systems
True
False
Q36: Building/ Developing and Managing website for selling online are not the key
knowledge and skills for ecommerce managers.
True
False*
Q37: To manage Electronic commerce, key management components include I - M - B
- S - A. B stands for … … (2 words)
Basic Law
Q38: SCM is a part of ERP software
True
False*
Q39: UNCTAD Ecommerce: M - S - D - P.
M stands for Marketing
● True
● False
Q40: In Vietnam, we have good and quick applications of ecommerce in banking or e-
Banking with ATM, internet banking, mobile banking and digital banking
False
True*
Q41: E-Bay started e-commerce activites in Vietnam in 2005 in cooperation with Vietnamese
partner, but this was too early when customers in Vietnam did not have enough conditions to
involve in B2C, C2C ecommerce transactions at that time.
False
True
Q42: What are the key to success in selling products online?
Good deliver
Good price
Large team of online support
Good website
Good promotion
Long list of products
Q43: Is it easy to apply ICT in Business and Management?
Depends
Easy
Basic application is easy, higher levels of application require professional knowledge and
skills
Difficult*
Q44: Companies have different demands for ICT applications. A mandate due to
security, legal, regulatory, or end-of-life-cycle IT issues.
This level is
Absolute Must*
Wanted
Highly desired
Nice to have
Q45: For development of website, based on SDLS steps, Definition phase accounts
for 5-10% of total budget.
False*
True
Q46: Since 2010, in Vietnam, a new trend of retailers with e-commerce websites (eg. Super
markets) has developed.
False
True*
Q47: Dell.com and Amazon.com started E-commerce in 1994.
False (1995?)
True
Q48: Netflix has become popular in Vietnam, since 2020. This is evidence of a change
in consumer behavior in e-commerce
False
True*
Q49: For a typical B2C e-commerce transaction, there are about six to seven vulnerable
points, which can be attacked. Therefore we need to consider security issues in
implementation of e-commerce.
False
True*
Q50: For Import-Export, two most popular e-government services are e-customers
and e-taxation.
True
False
Q51: Hotels are the first companies to apply ecommerce in Vietnam with online
booking and customer support.
False
True*
Q52: In Vietnam, e-customs services are provided online since 2010 to support import-
export companies, saving time and cost. This is a typical example of E-Government service.
True*
False
Q53: For online movie services, Apple and Microsoft rank number one and two, just
higher than Netflix.
● False*
● True
Q54: ECVN is one of the first Vietnam Ecommerce Portal or Marketplace for import
export companies, started in 2005. Not very successful but it was good example in
B2B ecommerce.
True
False
Q55: Amazon.com is also an examles of B2C marketplace and an examples of T-
commerce level.
False
True
Q56: B2B marketplace is an examples of t-commerce level, when business and
business can sign contract and process payment.
True*
False
Q57: In Vietnam, airlines started selling e-ticket in 2005 and accepted payment by credit
card.
False
True*
Q58: Companies have different demands for ICT aplications. Valuable, but with longer
time periods for returns on investment (more than a 12 month period).
This level is ….
Wanted*
Nice to have
Absolute must
Highly desired
Q60: Since 2010, Retails with websites (super markets) were popular, and after 10 years,
they have not developed and grown to t-commerce and c-business.
False*
True
Q61: Select companies which involve in ecommerce in Vietnam
PayPal
Dell
Amazon.com*
USPS
Alibaba*
Master
Ebay*
American Airlines
Q62: Service and Interaction Center are parts of CRM.
False
True*
Q63: E-banking with ATM, and Internet-banking are the first application of ecommerce in
services in early 2000s.
False*
True
Q64: Publishing Companies joined e-commerce in early 2000, including xBooks, Sahara,
MinhKhai… but they were not very successful in selling online due to no online payments
and delivery cost.
True*
False
Q65: Marketing and sales are parts of CRM
False
True*
Q66: Youtube has become a key marketing tool for retailers, even in Vietnam
False
True*
Q67: Select companies which fails or withdraw from Ecommerce?
Furniture*
Fptshop
Adayroi*
Lazada
Tiki
Q68: PC, Web, Email is popular in the 1st stage of ecommerce - Web Presence
False
True*
Q69: Online learning an blended learning has been popular since 2010, and now we
have several forms of online learning, including video conference, and LMS.
True*
False
Q70: For development of a website, based on SDLC steps, if we select Purchasing
option, the Construction phase can reduce two (design and coding), and two other
periods (systems testing and documentation) accounts for about 15% of budget.
False
True
Q71: For Import-Export, two most popular e-government services are e-customs and
e-C/O
False
True
Q72: To manage Electronic commerce, key management components include I - M - B
- S - A. M stands for….
Data Message
Q73: Besides e-transaction law, Vietnam also has Decree on Digital signature, Decree
on E-transactions in banking, and Decree on E-transactions in finance.
False
True*
Q74: After B2B, B2C and C2C, Social commerce is the latest ecommerce model.
False
True
Q75: B2B marketplace is an examples of i-business level
True
False
Q76: SCM is not important for large retailers, such as super markets
False
True
Q77: Twitter Ads has become a key marketing tool for retailers, even in Vietnam.
False
True*
Q78: Facebook key revenue source is still from advertising fee.
True*
False
Q79: Make a proposal for a computer room using for internal training in your company, 100
PCs and related equipments.
Budget should be about
USD 100.000
USD 50.000
USD 300.000
USD 200.000*
Q80: To start selling online, building a website is always better than joining the marketplace.
True
False*
Q81: For Transportation, such as Airways and Seaways, ecommerce can be applied in
all the three level of i-commerce, t-commerce and c-business.
False
True
Q82: Systems that support a specific manager or group of managers
(Managerial support systems)
SCM
Systems
Enterprise Systems
CRM
Q83: Website for company - What are the key benefits?
Image building*
Go global*
Support Management*
Increase Sales*
Information provider*
Q84: Amazon.com business model of selling books online need to connect … key
players
5-6*
1-8
2-4
3-4
4-8
Q85: Ecommerce helps increase sales and profit
True*
False
Q86: Alibaba.com is B2B ecommerce model
False
True*
Q87: Companies have different demands for ICT applications. Includes short-term
projects with good financial returns and portions of very large projects already in
progress.
This level is ….
Wanted
Nice to have
Absolute must
Highly desired*
Q88: Companies have different demands for ICT aplications. Project with good
returns, but with lower potential business.
This level is ….
Wanted
Nice to have
Absolute must
Highly desired
Q89: Travel service could apply ecommerce with google maps, website, online booking
since 2000s and can also apply mobile and social commerce in 2020s
True*
False
Q90: Since 2010, in Vietnam, a new trend of Ebanking with internet banking has developed
and become popular
True*
False
Q91: What is the top organizations that manage and support ecommerce in Vietnam?
● Vietnam Ecommerce Association*
● MINISTRY OF INDUSTRY AND TRADE VIETNAM E-COMMERCE AND DIGITAL
ECONOMY AGENCY
● MINISTRY OF INDUSTRY AND TRADE
● http://en.idea.gov.vn/
Q92: Facebook has the top revenue in mobile marketing, much higher than Google.
True
False
Q93: Twitter marketing is very popular in Vietnam due to customer habits.
False*
True
Q94: In Vietnam, e-Marketplace providing business and individual tools to set up Online
stores has been popular since 2005 with all services including payment and delivery support.
True*
False
Q95: Since 2010, in Vietnam, e-℅ or e-Certificate of Origins service has been provided
to support import and export companies.
True
False
Q96: Why business leaders now can apply MIS much more easily than 10 years
before?
Hardware prices have dropped
Computers have become smaller and faster
Computer Hardware: Faster, Cheaper, Mobile
Trend over time is for more mobile computers
Q97: To provide e-customs services, the most important conditions is the technology then
laws and organizations.
True
False
Q98: For Manufacturing, such as cars, computer, milk producing, ecommerce can be applied
at all the three levels, i-commerce, t-commerce and c-business.
True*
False
Q99: Since early 2000s, UNCITRAL has been one of the key organizations which published
valuable annual report on Ecommerce.
True*
False
