UNIT 3:
INFORMATION SYSTEMS - PART 1
Course: INFORMATION SYSTEMS QUALITY
Professor: Fabio Livia
May, 2018
Learning Objective:
Understand the use and impact of information
systems in the organizations including ethical
and social aspects.
Topics
• Information systems
• The role of information systems in business
today
Information Systems
Strategic Technology Trends
https://youtu.be/TPbKyD2bAR4
What is new in Management
Information Systems?
• Cloud computing, mobile
IT Innovations • Big data, business analytics
New Business • Netflix, Apple iTunes
Models • Amazon
E-commerce • Is changing how firms design, prude and
expanding deliver
Management • Business is going mobile, along with
changes customers
Changes in firms • Put more emphasis on employees
and organizations
Examples
• Innova Schools
• WATSON – HR Process
• CENTRUM
• WATSON – Evaluations of leadership attributes in the
students
• RENIEC
• DNIe and Citizen Web Portal
• BCP
• WATSON – Chat Bot for customer service
Now your turn !
The Emerging of the Digital Firm
A digital firm is one in which nearly all of
the organization’s significant business
relationships with customers, suppliers
and employees are digitally enabled and
mediated.
The Emerging of the Digital Firm
In a digital firm, any piece of information
required to support key business
decisions is available at any time and
anywhere in the firm.
What is an information system?
Definition
“Is a set of interrelated components that
collect (or retrieve), process, store, and
distribute information to support
decision making and control in an
organization.”
Data
Raw unorganized facts
Information
A collection of facts organized in such a
way that they have additional value
beyond the value of the facts
themselves.
Defining and organizing relationships among data
creates information.
Knowledge
An awareness and understanding of a set
of information and ways that information
can be made useful to support a specific
task or reach a decision.
IS Approach to Problem Solving
Systems Analysis
Systems Design
Systems Analysis & Design
• Systems Analysis
– Problem analysis (what)
– Information gathering (where & why)
– Decision making (how)
• Establish objectives
• Determine feasibility
• Choose best solution
• Systems Design (Input, Process, Output,
Procedures, Control)
– Logical design
Systems Analysis & Design
• Systems Design
– Logical design (what will the system do?)
• Input: content, format, source, volume, frequency, timing
• Process: rule, model, formula, timing
• Output: content, format, organization, volume, freq., timing
• Storage: data, format, organization, relationship, volume
• Procedure: manual activities, rule, sequence, timing, location
• Control: security, accuracy, validity, supervision
– Physical design (how the system will work?)
• Input: keyboard, voice, scanner
• Process: PC, operating system, software
• Output: print-outs, files, audio
• Storage: tape, CD
• Procedure: batching, backup, auditing, data entry
• Control: batch control, password, audit logs
– Implementation (coding, testing, training)
Types of Information Systems
What are its management,
organization and technology
dimensions?
IS are more than Computers
“An information systems creates value
for the firm as an organizational and
management solution to challenges
posed by the environment.”
IS are more than Computers
People Hardware
Business Process Software
Structure Data
Management
Politics
Networking
Culture
Planning
Controlling
Organizing
Directing
Decision making
IS are more than Computers
Comes from the
environment
Business
Challenge
What new
management
activities are Management
required?
What
organizational Information Business
changes are Organization
System Solution
required?
Allows firms
to solve
What
business
technology
needs to be in Technology challenges
place?
Example
Activity
Choose a company and identify the IS components:
• Management
• Organizations
• Technology
Conclusions on Information Systems
Definition and Components
Go to www.menti.com
The Role of Information Systems in
Business Today
Information Technology Capital
Investment
2005 - 2015
Entire sectors of the economy are
nearly inconceivable without
substantial investments in IS.
IS are so essential for running and
managing a business today.
Why are information systems so
essential in business today?
The Interdependence Between
Organizations and IS
Firms invest heavily in IS to achieve
6 strategic business objectives:
▪ Operational Excellence
▪ New product, services and business models
▪ Customer and supplier intimacy
▪ Improving decision making
▪ Competitive advantage
▪ Survival
Operational Excellence
https://youtu.be/b5K1yrICMII
New Product, Services and
Business Models
https://youtu.be/w40110Qsudg
Customer and Supplier Intimacy
https://youtu.be/Cu397XiwIpE
Improving Decision Making
https://youtu.be/igoCfj6stoA
Competitive Advantage
https://youtu.be/4v7fkBibIyM
Survival
https://youtu.be/cYWHqha2wfk
Conclusions on The Role of Information
Systems in Business Today
Go to www.menti.com
UNIT 3:
INFORMATION SYSTEMS - PART 1
Course: INFORMATION SYSTEMS QUALITY
Professor: Fabio Livia
March, 2018
