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94 views1 page

Question: Case Study. For Your Better Understanding, Let Us Practice How T

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fahad Batavia
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618 answers

a)

The advertising campaign was for brand awareness as AFLAC


identified that people don’t know AFLAC as
the insurance firm
instead the name like state farm, prudential was positioned as
insurance firm in the
consumers mind. Finally AFLAC advertises as
AFFLLAAACCK to create the brand awareness. AFLAC was
successful in
creating the brand awareness and was expecting to sell more
insurance product to the
consumer. But the part that AFLAC missed
was that it didn’t aimed to increase the knowledge about its
product. Now the consumer knew that AFLAC is an insurance firm but
consumer donot knows what kind of
insurance product of AFLAC is
better than other competitors in the market.

AFLAC specialises in the supplementary disability insurance and


has over 3/4th of revenue form this
product but only 30%
of the consumer who knows AFLAC knows the particular insurance
product AFLAC
specialises in.

Thus the product knowledge is the major reason tha the


advertising campaign dis generate less than the
expected revenue
for AFLAC.

b)

Hierarchy of Effects
model

Brand awareness-Throuugh advertising campaign as AFLAC did in


the right way
Product knowledge- Through internet or retail outlet and
promoting any successful product in the
advertising campaign.
Linking- It should ensure that customer likes your product
Preference- Making consumer to prefer this product to other
competitive product
Conviction- Creating customer desire to purchase the
product
Purchase-Finally making consumer to purchase the product

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