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  Expert Answer
             Romakeshri answered this
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             618 answers
             a)
             The advertising campaign was for brand awareness as AFLAC
identified that people don’t know AFLAC as
             the insurance firm
instead the name like state farm, prudential was positioned as
insurance firm in the
             consumers mind. Finally AFLAC advertises as
AFFLLAAACCK to create the brand awareness. AFLAC was
             successful in
creating the brand awareness and was expecting to sell more
insurance product to the
             consumer. But the part that AFLAC missed
was that it didn’t aimed to increase the knowledge about its
             product. Now the consumer knew that AFLAC is an insurance firm but
consumer donot knows what kind of
             insurance product of AFLAC is
better than other competitors in the market.
             AFLAC specialises in the supplementary disability insurance and
has over 3/4th of revenue form this
             product but only 30%
of the consumer who knows AFLAC knows the particular insurance
product AFLAC
             specialises in.
             Thus the product knowledge is the major reason tha the
advertising campaign dis generate less than the
             expected revenue
for AFLAC.
             b)
             Hierarchy of Effects
model
                      Brand awareness-Throuugh advertising campaign as AFLAC did in
the right way
                      Product knowledge- Through internet or retail outlet and
promoting any successful product in the
                      advertising campaign.
                      Linking- It should ensure that customer likes your product
                      Preference- Making consumer to prefer this product to other
competitive product
                      Conviction- Creating customer desire to purchase the
product
                      Purchase-Finally making consumer to purchase the product
             Comment
                          
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