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Servicenow: Csa Exam

This document contains sample questions and answers from the ServiceNow Certified System Administrator exam. It includes 7 multiple choice questions covering various topics related to ServiceNow configuration and use, including Service Catalog components, record import matching, metrics, catalog item display sequence, report creation locations, Knowledge Base search sorting, and viewing fulfillment stage tasks for an order. The correct answers are provided for each question.

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Arif
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792 views3 pages

Servicenow: Csa Exam

This document contains sample questions and answers from the ServiceNow Certified System Administrator exam. It includes 7 multiple choice questions covering various topics related to ServiceNow configuration and use, including Service Catalog components, record import matching, metrics, catalog item display sequence, report creation locations, Knowledge Base search sorting, and viewing fulfillment stage tasks for an order. The correct answers are provided for each question.

Uploaded by

Arif
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Questions & Answers PDF P-1

ServiceNow
CSA Exam
ServiceNow Certified System Administrator Exam
Questions & Answers PDF P-2

Product Questions: 119


Version: 8.0

Question: 1

A Service Catalog may include which of the following components?

A. Order Guides, Exchange Rates, Calendars


B. Order Guides, Catalog Items, and Interceptors
C. Catalog Items, Asset Contracts, Task Surveys
D. Record Producers, Order Guides, and Catalog Items

Answer: D

Question: 2

Which one of the following statements applies to a set of fields when they are coalesced during an
import?

A. If a match is found using the coalesce fields, the existing record is updated with the information
being imported
B. If a match is not found using the coalesce fields, the system does not create a Transform Map
C. If a match is found using the coalesce fields, the system creates a new record
D. If a match is not found using the coalesce fields, the existing record is updated with the
information being imported

Answer: A

Question: 3

As it relates to ServiceNow reporting, which of the following statements describes what a metric can
do?

A. A metric is a report gauge used on homepages to display real-time data


B. A metric is a time measurement used to report the effectiveness of workflows and SLAs
C. A metric is used to measure and evaluate the effectiveness of IT service management processes
D. A metric is a comparative measurement used to report the effectiveness of workflows and SLAs.
Questions & Answers PDF P-3

Answer: C

Question: 4

The display sequence is controlled in a Service Catalog Item using which of the following?

A. The Default Value field in the Catalog Item form


B. The Sequence field in the Catalog Item form
C. The Order field in the Variable form
D. The Choice field in the Variable form

Answer: C

Question: 5

Reports can be created from which different places in the platform? (Choose two.)

A. List column heading


B. Metrics module
C. Statistics module
D. View / Run module

Answer: A,D

Question: 6

Knowledge Base Search results can be sorted by which of the following? (Choose three.)

A. Most recent update


B. Popularity
C. Relevancy
D. Manager assignment
E. Number of views

Answer: A, C , E

Question: 7

What is the path an Administrator could take to view the fulfillment stage task list for an order placed
by a user?

A. RITM (Number)>REQ (Number)>PROCUREMENT (Number)

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