Approved by

Name of user, department Date

Name of user, department Date

Prepared by: VIKAS

Date: 18/01/2011

Filename: 01

Version Number: 1.0

Version Control
Revision History

Version # Date Authorization Responsibility Description

(Author)

1.0 18/01/2011 Pradeep B Vikas Business

requirement
document
Prepared

RACI Chart for This Document

RACI stands for Responsible, Accountable, Consulted, and Informed. These are the main

Codes that appear in a RACI chart, used here to describe the roles played by team members

and stakeholders in the production of the BRD. The following table describes the full list

of codes used in the table:

* Authorize has ultimate signing authority for any changes to the document.

R Responsible Responsible for creating this document.

A Accountable Accountable for accuracy of this document (for example, the Project

Manager).

S Supports Provides supporting services in the production of this document.

C Consulted Provides input (such as an interviewee).

I Informed Must be informed of any changes.

Name Position * R A S C I

M. Subhramyam M.D  
K. Sheshagiri PM    
J. Kumaran CTO   
Vikas BA  
Pradeep Senior BA  
Shilpa S/w Architect  
Jaya Developer 
Vijay Developer 
Chetan Developer 
1 Executive Summary

1.1 Overview
LIC of India intends to develop an online portal for its NRI and PIO customers. The main
motive of the portal is to enable NRI and PIO customer to buy LIC insurance online.

1.2 Background
Life Insurance Corporation of India (hereinafter referred to as the Corporation or LIC) is a
major public sector enterprise having its Central Office at Mumbai and is the largest life
insurer in India. LIC has been a pioneer in using information technology in enhancing the
service experience of its customers. Currently, LIC has an internet site which serves as an
information bank as well as provides for buying of policies and paying of premium online.

With regards to NRI and PIO customers, LIC as very few facilities when compared to Indian
customers. LIC has a considerable target audience in other countries. For customers outside
India, to buy LIC policies requires them to come to India for formalities to be completed or
to buy LIC policies when LIC agents come to their respective Country and Cities. Thus the
process is time consuming and not feasible for lot of prospective customers.

2 Project Scope

2.1 In Scope
The project is mainly focussed on implementing the web application of LIC customers
outside of India.

 Login and registration of Customers.

 Buying of plan online

 Submission of forms and documents

 To carry out medical investigation and submission of medical reports

  Providing a portal for New Business Assistants to accept the forms and documents
submitted by the customers and carry out validation.

 Forwarding of documents and forms within the New Business Department assigned
for handling customers outside of India.

 Countries associated with application will be limited to few for initial version and will
be extended for other feasible countries.

 Currencies and Time of different countries to be considered for financial

transactions.

2.2 Out Scope

 Project is limited to buying of policies online, further stages of insurance life cycle
like Claim and bonuses is adjourned for future developments.

 Integration of developed system into main website of LIC India.

 Synchronising the payment gateway with developed application.

 Integration of customers and documents database with existing databases.

 Previous policy records of Customer prior to development of this application can be

integrated in future.

2.3 Constrains
 Current procedure of buying policies through agent or by coming to India can be
impediment to online application as one customer can have more than one
application for specific policy. The information and details provided by the customer
during this process will be mutually exclusive from the data provided by the
customer online due non integration of databases, resulting into redundant data
being stored as well as customer initiating multiple processes to buy same policy.

 Implementation of web based application can be a setback for LIC agents operating
in foreign countries.

 Language of operations to be English throughout the application.

  Different countries might have different laws varying in different domains. These can
be of some difficulty in certain issues.

3 Business Case

3.1 Objectives
LIC of India intends to develop an online portal for its NRI and PIO customers. The main
functions of the application will be

 Login or register Customers

 Allow Customers to buy new plans and policies

 Allow Customers to submit forms to buy policies

 Allow Customers to submit documents online.

 Provide a portal to carry out medical investigation and submission of medical

documents by doctors.

 Notification of status of the policies.

3.2 Proposed Strategy

The focus will be on development of the web based application for NRI and PIO customers,
which will be then integrated with the main LIC website. Emphasis is currently put on
accurate development of the application. Integration of the application into the main
website is adjourned for further consideration.

Application development will be conducted as per SDLC methodology. Application will be

associated with few countries for initial versions and can be extended in future for other
feasible countries.
3.3 Risk Analysis

 Technological Risk

Technological Risk associated with project can be of following types

o Scale of project

The project is being developed for customers outside India residing in different
countries. The number of countries involved scales up the size of the project.

o Technology Used

Technology used for application development should be same or compatible with

existing LIC website and technologies. Not doing so results might result in difficulties
in future integration of application.

 Skills Risk

o Skills risk as per applications development is concerned is limited since degree of

innovativeness is very minimal. Skill risk associated with application development
will be during initial stages of analysis and design due to certain amount uncertainty
associated with working an application in different countries.

o Employees of LIC handling the case from these customers will be prone to skill risks.
These employees would require prior knowledge of handling international insurance
cases as well as specific knowledge regarding legalities and documents associated
with specific countries.

 Political Risk

LIC of India is a Government of India undertaking hence diplomatic conditions and

consequent changes between India and other countries will have to be considered.

 Requirements Risk
 Though requirements of application are very straight forward, there is certain degree
uncertainty associated with operating in many countries which presents risk of requirement
leaks. There is risk that new requirements might arise in future.

 Business Risk

Most of the countries have well established Insurance companies, competing against them
can be daunting task and should be carried with proper planning and accurate execution.

4 Business Process and Services

Process of existing system for customers outside India to buy LIC insurance is depicted with
by following diagrams

Use Case Diagram

Business rules

i. Minimum Sum assured allowed is Rs. 2 lakhs and maximum sum assured
would be limited to Rs. One Crore.

ii. Maximum age at entry would be 45 years.

 iii. Medical Examination to be done through LIC affiliated doctors.

iv. Following documents will be required

a.Prescribed proposal form depending on the type of policy selected

b.NRI Questionnaire

c. Medical Report

d.Attested Copy of passport.

e.Proof of age and income.

f. Initial deposit equivalent to Instalment Premium under the

proposed plan of insurance.

Activity Diagram
Impact on Business Process due to proposed changes
Operational Impacts are rated on scale of 0-4 where 0=no impact and 4=severe impact
Process Actor Impact Rationale for value
of Impact
Submit Form Agent 4 The customer can
submit forms
directly through
website, reducing
need of sending
form through
Agents.
Submit Documents Agent 4 The customer can
submit documents
directly through
website, reducing
need of sending
form through
Agents.
Validate Documents NB HGA 2 NB HGA will
validate the
documents
submitted online
and not physically
Punches Customer and NB HGA 3 NB HGA will not
Document detail have to punch
details of customer
Underwriting NB HGA, NB Manager 2 The overall process
of underwriting will
not be changed
much
Accept Proposal NB Manager 1 Acceptance of
proposal will not be
altered
Payment Customer 3 Customer can pay
through other
modes except cash
Issue Policy Bond NB Manager 0 Issuance of policy
bond will not be
altered

Impact of proposed changes on Actors

Operational Impacts are rated on scale of 0-4 where 0=no impact and 4=severe impact

Actors Impact
Customer 3
Agent 4
NB HGA 3
NB Manager 2
Associated Doctors 2

5 Use Case Diagrams

The high level Use Case Diagram for proposed system is as follows
1. Business rules

i. Minimum Sum assured allowed is Rs. 2 lakhs and maximum sum assured
would be limited to Rs. One Crore.

ii. Maximum age at entry would be 45 years.

iii. Medical Examination to be done through LIC affiliated doctors.

iv. New Business Department concerned with handling International insurance

cases will have to be divided as per countries. Employees belonging to a
specific country will get proposals from that specific country.

v. Following documents will be required

a. Prescribed proposal form depending on the type of policy selected

b. NRI Questionnaire

c. Medical Report

d. Attested Copy of passport

e. Proof of age and income

f. Initial deposit equivalent to Instalment Premium under the

proposed plan of insurance.
6 Activity Diagram
7 Class Diagram
 Class diagram showing important classes or entities of proposed system is as follows

Non Functional Requirements

 Performance Requirements

o Stress Requirements
The System must be able to support multiple users at same time. Update of data
should be uniform and thorough for all records.
 Security Requirements
Confidentiality of data must be maintained. Customer data must be visible only to
concerned personnel. For example, doctors should be confined to medical section of
customer profile and should not be able to access other Customer uploaded documents.

 Volume and Storage Requirements

First Iteration of the project must be able to support customer and associated employees for
initial selected countries.

 Configuration Requirement
PC Compatible. Compatibility with all latest versions of popular Internet Browsers.

 Compatibility Requirement
System might be, in future, required to interface with existing LIC Systems.

 Backup/Recovery Requirements
Daily Backup of data files onto Tapes. Weekly backup of entire system.

 Training Requirements
Employees from New Business department must be trained to handle insurance cases from
specific countries and complexities and jargon associated with it.