1.
Copy, paste, and explain a picture of Toyota Production System (TPS) consisting of at
least JIT (Just-in-Time) and Jidoka (autonomation or automation with human intelligence).
Illustrate how you can use TPS/Lean Operations or its derivatives to improve the
performance of your company. Some TPS/Lean derivatives:
JIT and JIDOKA at XYZ Bank
JIT
Giving the authority to branches to be able to make decisions when dealing with clients
JIDOKA
ATM Machine ( That only receive Rp. 50.000 and Rp 100.000 )
- Lean accounting
In banking company, lean accounting focused on the daily report to make the evaluation is
most efficient. For example, the employee should make report about the visitors every day.
(open account, complaint, etc)
- Lean startup
Lean startup in banking company means that the new innovation such as new product or
new service in order to increase the company quality.
- Lean construction
Lean construction in banking company related to the product and service evaluation. It
means that the company should evaluate the innovation whether the product interest or not
for the customer.
- Lean software development
In banking company, the software development that used in banking company is movement
the manual software to the digital. For example, The proof of the customer identity is a
sign. Now, the sign sample is saving in digital form.
- Lean service
The implementation of Lean Service to reduce Lead Time and Non-Value Added
Activities at XYZ bank
- Lean banking
To increase the target achievement the XYZ create the digital ecosistem. In pandemi covid,
all banking company used digital in all aspect start from service and product.
- Lean finance
Creating lean finance function such as Finance shared services, Finance operations,
Controller function, Auto finance, Debit/credit card finance. All those functions above
aimed to increase the target achievement and reduce the operational bank cost.
- Lean mining
Lean mining in my company is working environment such as employee performance,
cooperative and competitive.
- Lean supply chain/logistics
Lean supply chain / logistics need new position to handle the cooperation with other
company.
2. Repeat question (1) above for Six Sigma Define, Measure, Analyze, Improve, and Control
(DMAIC) : XYZ Bank measuring the customer satisfaction by using survey NPS. After that,
analyze the result to improve the company quality.
3. Repeat question (1) above for Business Process Re-engineering (BPR).
Business Process Reengineering (BPR) is a process of radically and dramatically changing
business processes so that the business processes become more effective and efficient without
any changes to the organizational structure and functions of the business process itself. The
presence of digital products has changed the habits of customers in conducting transactions.
Following the times, Bank XYZ comes with RMTW products.
4. Repeat question (1) above for Business Process Management (BPM).
is a management approach used to describe, model, and optimize advertising business
processes in mass media, billboards are the old way. For the promotion of a product is
currently done on social media
5. Repeat question (1) above for Kepner-Tregoe (KT) Method.
This method analyzes and develops thought processes for business applications. Analysis and
assessment carried out by external parties results in better quality.
6. Copy, paste, and explain a picture of Kaizen vs. [radical] innovation and a table of Kaizen
vs. BPR. Explain the picture and table. Do you prefer to use Kaizen or BPR for your
organization? Why?
BPR : Nowadays people see information in a more simple and interesting way
7. Copy, paste , and explain a table of BPR vs. BPM. Do you prefer to use BPM or BPR for
your organization? Why?
My company prefer use BPM because:
Helps streamline all the critical business processes;
Makes the decision-making easier;
Accelerates client management processes;
Enables greater efficiency and cost savings with existing applications and processes;
Helps define detail processes with a complete view of the reporting, activities and
duties of responsible departments
8. Explain the differences among Kaizen vs. Kaikaku (radical change) and Kakushin
(innovative or transformational change). Copy and paste an appropriate picture. Give an
example for each term. Which one is most suitable for your organization? Discuss.
Kaizen means “improvement” and is used broadly to refer to continuous improvement that
follows the philosophy of genchi gembutsu (go see, hands-on, fact based improvement).
There are many ways that you can do kaizen, including kaizen events, jishuken, technical
improvements in both processes and equipment, as well as simple improvement ideas of the
“everyone everyday” type. The kaizen process applies equally well to any process. Kaizen
means “change good” and by definition, must be an improvement over the current condition.
Kaikaku means “transformation” or “reform” and implies a redesign of business processes
that is radical and reaches across an entire organization. On a local scale, kaizen activity may
result in a kaikaku if a drastic change is made. In general a kaikaku is something that is
planned more carefully over a longer period of time, while kaizen can be planned and
executed in days or weeks. A “kaikaku” may not always have a positive outcome, since
“reforms” or “transformations” may in fact fail.
In my company, XYZ Bank, prefer used Kaizen. It means that my company have the new
innovation in increasing the quality. The marketing team can prepare the planning first before
launch the new innovation.
9. Describe the Theory of Constraints (TOC) from Dr. Eliyahu Goldratt. Next, explain the
Five Focusing Steps, the TOC Thinking Process, and the Drum-Buffer-Rope (DRP)
Principle. Illustrate a problem in your organization. Explain how you can use the TOC
Thinking Process to solve the problem.
The Theory of Constraints is a process improvement methodology that emphasizes the
importance of identifying the "system constraint" or bottleneck. By leveraging this constraint,
organizations can achieve their financial goals while delivering on-time-in-full (OTIF) to
customers, avoiding stock-outs in the supply chain, reducing lead time, etc.
Other common benefits of implementing the Theory of Constraints include better control
over operations, less inventory, reduced conflicts between team members and drastically
reduced firefighting. Often, additional capacity gets exposed without further capital
investment or hiring additional workers.
TOC Thinking Process
TOC Thinking Process as the tool to solve the problem in the company
Drum-Buffer-Rope
The company schedule
10. Copy, paste , and explain Robotic Process Automation (RPA). Describe how you can use
RPA for your organization
RPA in my company : There was ULTRA Application that help employee for ask to HC
division.
The example of Ultra can be seen in the picture below;
