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Evioo

The document discusses the evolution of total quality management from a reactive inspection approach in the early 20th century to a more proactive customer-focused approach by the 1980s. It also outlines the contributions of quality pioneers like Walter Shewhart, William Edwards Deming, and Joseph M. Juran and concepts they developed like statistical process control, Deming's PDCA cycle, and Juran's quality trilogy and planning roadmap.

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Elisha Mangubat
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40 views2 pages

Evioo

The document discusses the evolution of total quality management from a reactive inspection approach in the early 20th century to a more proactive customer-focused approach by the 1980s. It also outlines the contributions of quality pioneers like Walter Shewhart, William Edwards Deming, and Joseph M. Juran and concepts they developed like statistical process control, Deming's PDCA cycle, and Juran's quality trilogy and planning roadmap.

Uploaded by

Elisha Mangubat
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as DOCX, PDF, TXT or read online on Scribd
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EVOLUTION OF TOTAL QUALITY MANAGEMENT

EVOLUTION OF TQM

Early 20th Century- Quality meant inspection. Reactive in nature.

1980's- Quality began to have strategic meaning.

Proactive in nature.

Successful companies understand that quality provides a competitive advantage.

Put customer first, and define quality as meeting or exceeding customers expectation.

Quality excellence has become a standard for doing business.

QUALITY GURUS

People behind Quality

Walter Shewhart (1920s & 1930s)

Bell Telephone Engineer

Grandfather of Statistical Quality Control (SQC).

Contributed to understand the process of variability. 

Developed concept of statistical control charts. 

William Edwards Deming (1940s & 1950s)

Father of Statistical Quality Control 

Deming's Cycle (PDCA)

Stressed management's responsibility for quality

Developed "14" points to guide companies in quality improvement.

Japanese established "Deming Prize" in his name

15% of quality problems are actually due to worker error

85% of quality problems are caused by systems and errors

JOSEPH M. JURAN (1950)

• Defined quality as "fitness for use"

- Developed concept of cost of quality


• Originated idea of quality trilogy

Quality planning

Quality control

Quality improvement

JURAN'S QUALITY PLANNING ROADMAP

1.Identify your customers.

2.Determine their needs.

3.Translate them into your language.

4.Develop a product that can respond to the needs.

5.Develop processes, which are able to produce those product features.

6.Prove that the process can produce the product.

7.Transfer the resulting plans to the operating forces.

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