Republic of the Philippines

PALAWAN STATE UNIVERSITY

Puerto Princesa City

COURSE SYLLABUS

Approval Sheet

Course Title: Multicultural Diversity in Workplace for the Tourism Professional

Course Code/ Number: THC-MD

Revision Level Effective Date Details of Origination/ Revision Author/ Subject Matter Expert

Prepared by Recommending Approval Approved

 COURSE SYLLABUS

COURSE SYLLABUS IN MULTICULTURAL DIVERSITY IN WORKPLACE FOR THE TOURISM PROFESSIONAL

PSU Vision An internationally recognized university that provides relevant and innovative education and research for lifelong learning and sustainable
development
PSU Mission Palawan State University is committed to upgrade people’s quality of life by providing education opportunities through excellent instruction,
research and innovation, extension, production services and transnational collaborations.
PSU Shared Values E – Excellence in Service ; Q- quality assurance; U-unity in diversity; A- advocacy for sustainable development; L-leadership by example;
I- innovation; T- transparency; Y-youth empowerment
Institutional Outcomes The Palawan State University graduates are expected to be agents of change, creative and critical thinkers, effective communicators,
research-oriented learners, and value laden individuals.
College Goals and The goal of PSU-NARRA Campus is to produce academically competent, employable professionals and productive, skillful middle level
Program Objectives entrepreneurs who will lead the development of the province and the region.

At the end of the program graduates of BS Tourism Management should be able to:

1. Equip the students knowledge, skill and experiences that will help them develop critical thinking, creativity and sounds values desired in
the practice of the profession.
2. To produce Tourism-oriented graduates who can compete globally and act in a manner consistent with the high moral and ethical
standards of the profession.
3. To develop the students’ knowledge and skills in conducting ecotourism researches towards sustainable development.
4. To produce graduates who possess traits and competencies expected of future managers, entrepreneurs and leaders to assist in the
development, growth and professionalization of the tourism industry.
Course Title Multicultural Diversity in Workplace for the Tourism Professional
Course Code/ Number THC-MD
Course Description This course describes skills, knowledge and performance outcomes required to manage multicultural diversity in workplace that covers
organization’s diversity policy, encouraging diversity within work teams and upholding the benefits of a diverse workplace. It should also
develop the ability to communicate with people from a range of social and cultural groups with respect and sensitivity, and to address
cross-cultural misunderstanding if it arises. The end goal is for the student to be equipped with social awareness and diverse
understanding when serving customers and working .with colleagues.
Credit Units 3
Course Prerequisites BME 1T / THC Micro
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Link to Program
Outcomes Course Outcomes Program Outcomes
a b c d
1.Evaluate the Philippines’ religion and world’s spoken languages distribution. I
2.Assess the key features of culture. P P P
3.Perform the proper handling of customer or guest diversities. I, P D D

4.Summarize the ways to becoming a diversity champion in a workplace. P P I, D

Legend (for program outcomes):

I- Introduced concepts/ principle P- Practiced with supervision D- Demonstrated across different settings with minimal supervision
Course Outcomes 1.Evaluate the Philippines’ religion and world’s spoken languages distribution.
2.Assess the key features of culture.
3.Perform the proper handling of customer or guest diversities.
4.Summarize the ways to becoming a diversity champion in a workplace.
Course Format The course will utilize the following teaching-learning strategies:
1. Individual Interpretation
2. Individual/ Group Presentation
3. Chapter Activity
4. Chapter Quiz
5. Study Questions
6. Case Study

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LEARNING PLAN
Intended Learning
Time Course Course Content/ Subject Teaching and Resource Textbooks/
Outcomes Assessment Tasks
Frame Outcomes Matter/ Topic Learning Activities Materials References
At the end of the topic,
students should be able to:

Demonstrating one of the

following: the PSU NARRA PSU NARRA Goals, Vision Individual/ Group Performance Copy of PSU Handbook/
Vision and Mission, PSU and Mission, and Program Interpretation (with rubrics) Handbook Student
NARRA Goals, and BS Objectives manual
Tourism Management
Objectives through Classroom
drawing, interpretative Discussion
dance, song and “hugot
Week lines” using their native
1&2 dialect, meme or any form Individual/ Group
(6 CO 1-3 of artistic and/or self- Presentation
Hours) expression.

Demonstrate Course Objective and Outline Individual Essay: Course Syllabus Syllabus
Understanding in Interpretation Expectation
Multicultural Diversity in Any related Any related
Workplace materials reference

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Quiz-Identification:
(10 Points)

Written Output-
Study Question/s:
(20 Points)

Activity 1:
Define the meaning of (40 Points)
Culture, understand the [Identify cultures of
Elements of Culture, Filipinos that
acknowledge the value of comprise a blend of
Art, discuss Beliefs and Understanding Culture Individual other nation/ Online Module Alcuaz, V. &
Values, differentiate Interpretation country related to Aquino, Ma.,
Week Geography, understand art, fashion, Multicultural
3&4 Language, familiarize with music, and food]. Internet Diversity in
(3 CO 1 the concept of Law and Individual -turn in a printed Workplace
Hours) Politics, Religion, Social Presentation output following for the
Organization, and specific format/ Tourism
Technology. instructions. Professional
(pp 5-20)
Activity 2:
(30 points)
[Choose one of the
DOT promotional
advertisements that
you think features
mentioned
keywords in the
Intended Learning
Outcomes. Screen
shot the beginning
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of the ad then
provide essential
details and then
screen shot the
part/s where culture
elements is
presented and
provide your own
interpretation on the
clip/s.
-turn in a printed
output.
Quiz-Identification:
(10 Points)

Written Output-
Study Question/s:
(20 Points)
Describe the key features of Alcuaz, V. &
Individual Activity 1:
culture with its concepts as: Aquino, Ma.,
Week Interpretation (45 Points)
learned, social, shared, Multicultural
5&6 [Create self- Online Module
CO 1-4 transmitted, continuous, Key Features of Culture Diversity in
(6 interpretation of the
accumulative, integrate, Workplace
Hours) Individual given different key Internet
changing, and varies from for the
Presentation features of culture
society to society. Tourism
integrating Filipino
Professional
culture/ practices].
(pp 23-28)
-turn in a pre-
recorded video
presentation.
-with rubrics.

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 COURSE SYLLABUS

Activity 2:
(20 points)
[Identify a practice
in your family that is
culturally based.
Describe the
practice and use
visuals to present
the practice].
-turn in a written
output with related
illustration/s.
Quiz: Identification
(10 Points)

Written Output-
Study Question/s:
(20 Points)
Alcuaz, V. &
Identify the primary and Aquino, Ma.,
Activity 1:
secondary labor divisions Multicultural
Week 7 (20 points)
with job titles and match the Online Module Diversity in
(3 Tourism and the Tourism Individual [Identify 2 jobs that
CO 1-4 various labor division and Workplace
Hours) Professional Interpretation are somehow not
qualifications in the Internet for the
affected by the
Common Asean Tourism Tourism
present worldwide
Curriculum (CATC) Professional
pandemic. Support
(pp 31-34)
your selection with
a maximum of 100
words each job].
-turn in a written
output.

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Quiz: Identification
(10 Points)
Examine and understand
the different customer cycle Written Output-
Alcuaz, V. &
needs: Study Question/s:
Aquino, Ma.,
Case 1:The Tourism (20 Points)
Multicultural
Week Customer Travel Cycle, Individual
Multicultural Diversity Among Diversity in
8 Case 2: The Tourism Interpretation Activity 1: Online Module
CO 1-4 Tourism-Related Professions: Workplace
(6 Professional and (20 points)
A Case Series for the
Hours) Balikbayan, [Choose a specific
Tourism
Case 3: Tourism case from the given
Professional
Professionals in the Hotel, four and accomplish
(pp 47-70)
Case 4: Crossing Industries the instructions
for Tourism Professionals provided].
-turn in a written
output.
Week 9 MIDTERM OUTPUT/ Finalization and reporting of midterm grade to the students
Determine the 10 ways Quiz-Identification:
tourism professionals (10 points)
should handle customer or
guests diversities: 1. In Written Output- Alcuaz, V. &
everything, the first rule is Study Question/s: Aquino, Ma.,
Week to always be professional in (20 Points) Multicultural
10, 11, all your dealings, 2. Know Diversity in
Handling Guest or Customer Individual Online Module
12 CO 1-4 your job with passion, 3. Activity 2: Workplace
Diversities Interpretation
(9 Learn to be a good listener, (30 points) for the
Hours) 4.Go beyond the basics of [Choose a film. Tourism
being friendly, 5. Be Movie that shows Professional
efficient, 6. Embrace all multiculturism and; (pp 123-132)
differences, 7. Understand 1. discuss the
to be understood, 8. cultural elements in
Become a walking the film that posed
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Wikipedia, 9. Observe the challenges 2.

basic rules of engagement, identify how these
& 10. Be yourself. challenges were
resolved].
-turn in a written
output.
-with rubrics.

Determine the 10 ways

tourism professionals
Quiz-Identification:
should handle peer
(10 Points)
diversities: 1. In the
workplace and among
peers, the first rule is to
always be your self, 2. Be a
Written Output-
team player, 3. Become an Alcuaz, V. &
Study Question/s:
inspiration to others, 4. Aquino, Ma.,
(20 Points)
Engage your peers in Multicultural
Week 13
cultural diversity Diversity in
& 14 Handling Multicultural Individual Activity 1: Online Module
discussions, 5. Become a Workplace
(6 CO 1-4 Peer Diversities Interpretation (50 Points)
walking Wikipedia, 6. Find for the
Hours) [Search for quotes
time for your peers, even Tourism
that reflects the
outside of work, 7. Include Professional
positive(5) and
short three-minute diversity (pp 135-143)
negative impact (5)
quotes/ learnings in
of multiculturism].
everyday meetings, 8.
-submit handcrafted
Around the world in 12
output.
months, 9. Be discreet and
sensitive, & 10. Celebrate
each other’s diversities.

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Quiz-Identification:
10 Points

Written Output-
Study Question/s:
(20 Points)

Activity 1:
(20 points)
[Create a slogan
with symbol of a
Summarize the Five Ways
Multicultural Alcuaz, V. &
to Becoming a Diversity
Champion in a letter Aquino, Ma.,
Champion with site real-life
size bond paper Multicultural
Week examples; 1. Start with a
and explain the Diversity in
15-16 global mindset, 2. Become
CO 1-4 Five Ways to Become a Individual elements of your Workplace
(6 a “national hero”, 3. Initiate Online Module
Diversity Champion Interpretation symbol]. for the
Hours) and participate in diversity
Tourism
programs, 4. Adopt one
Activity 2: Professional
diversity, & 5. Be a diversity
(20 points) (pp 165-170)
champion.
[Search for
a television
advertisement
(local and/ or
international) that
reflects the Ways to
Becoming Diversity
Champion. Save
the advertisement
and submit a
reaction paper].
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-turn in a printed
output.
Written Output-
Study Question/s: Alcuaz, V. &
(20 Points) Aquino, Ma.,
Multicultural
Identify the five
Week 17 Activity 1: Diversity in
Summarization of the Benefits of a Diverse Individual Online Module
(5 CO 1-4 (30 points) Workplace
Benefits of a Diverse Workplace Interpretation
Hours) [Conduct a study on for the
Workplace.
the Benefits of a Tourism
Diverse Workplace] Professional
-submit a printed (pp 173-175)
output.
Week 18 FINAL OUTPUT/ Finalization and reporting of midterm grade to the students
Course References Alcuaz, V. & Aquino, Ma., Multicultural Diversity in Workplace for the Tourism Professional, 2020
Online Module
YouTube
Additional Materials
Internet Connectivity
Art-making Materials
Course Requirements
 Midterm Requirement is a booklet of a compilation of different international cultural practices and beliefs to be understood by the
Tourism Frontliners (tour guides, drivers, and tourist attraction staff) provided with related illustrations and essential details of origin of
the practices. Requirement is required to be submitted in the campus by leaving the output at the guard house. The booklet’s content
should be in printed form, supplemented with printed images and essentials details of each practice. Student and course details should
reflect at the back cover of the output: name, course code & course description, program and year level, and name of the instructor.

 Final Requirement will be a group (maximum of 3 members) Video Presentation on how to resolve multicultural diversity in workplace.
The video must contain scenarios of conflicts followed by immediate step or response to resolve the conflicts/ issue. Three scenarios
composed of different nationalities/ culture practices is required to be presented. Requirement is required to be submitted in the google
classroom with a minimum of 3 minutes and a maximum of 5 minutes presentation. Required details should reflect at the end of the
video presentation: name, course code & course description, program and year level, and name of the instructor.

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 Basis for Computation:

Written Exercises (Study Questions)------------20%
Quizzes 25%
Activities 25%
Midterm/Final Output-------------------------------30%
Total: 100%

Course Policies  Students are required to attend the online modular class following the official schedule. Students must access the uploaded materials
and comply with the requirement.
 NO face to face lecture shall be done.
 Integrity and dedication in all academic works is expected from the students.
 Plagiarism and other form of dishonesty are strictly prohibited. Violation of such will lead to failure of grade in the required output and/
or in the course.
 Students with special needs (PWD, single parent, working student & expecting and illed students) will be given consideration only when
they inform the instructor about their situation.
 Midterm Grade will be distributed individually through a private message in the google classroom before the entry of the Week 10. Upon
the on time/ success release of the midterm grade, the final grade will automatically be posted within the given period by the
administration after the 18 weeks-course period.
 Printed output that is required to be submitted at the campus should only be left and endorsed at the guard house. NO
physical appearance allowed in submitting output/ turn in.

Modular:
 All turn ins should be submitted in the official Google classroom only. Submission of requirement through social media platform is NOT
permitted.
 Turn in your work on time and always do your best (accomplishment of requirement should fit into the given Week as reflected in the
Syllabi and on or before the due date reflected on the Google classwork).
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 Late turn in will obtain reduction of points and will be left unchecked/ turned in to students until the schedule of computation of midterm
and final grade.
 A common mode of communication with your instructor will be established for updates and inquiries (preferably through social media as
the supplement form of course communication platform).
 Learning materials uploaded through google classroom must be treated with utmost confidentiality and respect. Reproduction and
distribution in NOT allowed.

Supplementary Material/s  Books, Published Journal, Published Researches and Internet Connectivity.

Consultation Period

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