11-4 Troubleshooting
Alarm Status when error
Error conditions Cause Measures
display occurs
· The encoder is
· Fix the locations that
disconnected.
are disconnected.
· Connector contacts
· Wire correctly.
are faulty.
· The encoder is wired
Encoder · Wire correctly.
21 Occurs during operation. incorrectly.
communications error
· The encoder is damaged. · Replace the motor.
· The driver is faulty. · Replace the driver.
· The motor is · If the motor shaft is
mechanically held. held, release it.
· The encoder signal line
· Wire correctly.
is wired incorrectly.
Occurs when the power · Noise on the encoder wiring · Take measures against
Encoder
supply is turned ON. causes incorrect operation. noise on the encoder wiring.
23 communications data
Or, occurs during
error · The encoder power
operation. · Provide the required
supply voltage has
encoder power supply
dropped (especially
voltage (5 VDC 5%).
when the cable is long.)
· The motor power line or the
· Wire correctly.
encoder wiring is incorrect.
Occurs when the motor
· If the motor shaft is
does not rotate even when
· The motor is held, release it.
command pulses are
mechanically held. · Release the
input.
electromagnetic brake.
· Control PCB error · Replace the driver.
· The motor power line
Occurs during high-speed
or the encoder wiring is · Wire correctly.
rotation.
incorrect.
24 Error counter overflow · Gain adjustment is
· Adjust the gain.
11 insufficient.
Occurs when a long string
· The acceleration/ · Extend the acceleration/
of command pulses is
deceleration is too rapid. deceleration times.
given.
Error and Maintenance
· Reduce the load.
· The load is too large.
· Select a suitable motor.
· Increase the set value
· The set value for the of Pn014.
Error Counter Overflow · Reduce the rotation speed.
Occurs during operation.
Level (Pn014) is · Reduce the load.
exceeded. · Extend the acceleration/
deceleration times.
· There is deviation · Check the motor and
between the load load connection.
position according to · Check the external scale
Excessive hybrid Occurs for full closing
25 the external scale and and driver connection.
deviation error control.
the motor position · Check the external scale
according to the load position and encoder
encoder. motor position settings.
11-14 Accurax G5 AC SERVOMOTOR AND SERVO DRIVE USER'S MANUAL