Dayjob Ltd, 120 Vyse Street, Birmingham B18 6NF
JANE RUSSELL T: 00 44 121 638 0026
CUSTOMER SERVICE RESUME E: info@dayjob.com
Summary A level headed, calm and unflappable individual who is able to carry out any customer service role
professionally and effectively. Jane has a long track record of increasing customer loyalty and
retention, she does this through having an in-depth understanding of the tasks, responsibilities and
skills involved in customer service work. She always keeps her customers updated on issues
important to them and works hard to meet requests for information in a timely and efficient
manner. Right now she is looking for a suitable position with an exciting and ambitious company.
Skills Customer service Professional Personal
Relationship building Process Development Listening skills
Complaint Procedures Highly organised Customer engagement
Positive language Planning & preparation Working with others
Telephone techniques Managing time Body language
Effective questioning Troubleshooting Pro-active
Managing objections Negotiating skills Self disciplined
Customer satisfaction IT skills Articulate
Web chatting Multi-tasking Tenacious
Merchandising skills
Career CUSTOMER SERVICE ADVISOR May 2007 - Present
Call Centre
Responsible for handling a wide range of incoming calls and face to face meetings with
customers. Also in charge of resolving all interactions positively and to the customers complete
satisfaction.
Responding appropriately to customer questions and comments.
Screening calls, and handling 'wafflers’ and ‘insistent’ callers.
Identify gaps in a customer’s records & then collecting information to fill them in the gaps.
Assisting customers in making a decision about a product or service to buy.
Maintain and updating customer databases.
Keeping accurate records of discussions or correspondence with customers.
Processing new client accounts, maintaining customer accounts, implementing changes to
existing accounts, and filing documents and other paperwork.
Undertaking general administrative duties like filing, photocopying and opening mail.
CUSTOMER SERVICES ASSISTANT Feb 2006 – May 2007
Retail Shop
Academic Nuneaton University 2003 – 2006
Business Administration BA (Hons)
Nuneaton College 2001 – 2003
A levels: Math (A) English (C) Physics (B) Geography (D)
References Available on request.
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particular resume example for their personal use to help them write their own one. You are also most welcome to link
to any page on our site www.dayjob.com. However this CV template must not be distributed or made available on
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