I 1 8

I 2 18, 19, 20
I 3 26
I 4 28 - 34
I 5 7

I 6 8
I 7 9
I 8 24

I 9 41
WORKPLACE VIOLENCE

I 10 20
II 1 29
II 2 17 - 26
II 3 13

II 4 3
II 5 6
II 6 31

II 7 33
II 8 34
II 9 34
II 10 36
III 1 5

III 2 8
III 3 10
III 4 13
III 5 17
III 6 20
III 7 21
III 8 22, 25
III 9 26
III 10 28
True or False: Making jokes on people can be considered a form of workplace harassment.
Which of the options is not considered workplace harassment?
Violence in the workplace can negatively affect a worker's interpersonal relationship, both at work and in their personal lives.
Select the option that is a potential source of workplace violence
Workplace Violence is defined as:

The following are unacceptable and improper behaviours, that can result in workplace violence.
The definition of workplace violence does not include acts that would constitute offences under Canada’s Criminal Code.
Workplace sexual harassment may include:

Canada’s Criminal Code deals with matters such as

True or False: Differences of opinion or minor disagreements between co-workers should not generally be considered workplace harassme
What's the best thing that you can do if you're working alone and you suspect that an occurrence of workplace violence may occur:
Select the option that is not typically a warning sign of a violent person:
The workplace violence and harassment program must include:

Every employer must prepare and review, at least annually, a policy on workplace violence and harassment.
Locations, where alcoholic drinks are typically served or consumed, puts workers at a significantly higher risk.
When working late, you should:

When handling cash, you should:

True or False: Under the Occupational Health and Safety Act, a worker can refuse to work if he or she has reason to believe he or she may
Work can be refused on the grounds of workplace harassment.
Certain workers who protect public safety cannot refuse work if:
When being caught up in a violent incident at your workplace, you should:

Never use complicated, technical, and hard-to-understand terminology as it can affect a possibly violent situation negatively
How can escalating a possibly violent scenario be avoided?
The moment you know that you are being assaulted, or are about to be attacked, be quiet.
If you are pulled or dragged, collapse to the ground and continue to shout or yell.
When maintaining a journal of harassment, bullying and mobbing, include the following details:
You should inform the offensive individual that their conduct is not acceptable and that you want them to stop all harassment instantly.
How should you respond to the behaviour of bullying or harassment?
Acts of harassment, bullying, and mobbing should promptly be reported by filing an official incident report.
When filing a grievance, include the following information:
 1
A client continuously makes sexual remarks to you
1
Family
The exercise of physical force by a person against a worker, in a workplace

Verbal or written threats

1
Rough or vulgar humour or language related to sexuality, sexual orientation or gender;

assault
1
Lock yourself in a bathroom and wait it out.
Social isolation
measures and procedures to control the risks identified.

1
1
Let a friend, family member or spouse know that you’re working late and when you’re
expected to work until late.
Avoid handling large amounts of cash or count money in public
1
1
the danger is an inherent or normal part of their job.
Attentively listen, resist the urge to interrupt or give unsolicited guidance or criticism.

1
by keeping a calm posture, with unclenched hands.
1
1
Names of witnesses
1
Choose not to react.
1
The time and date of the event that led to the grievance.
 0
A group of coworkers spread rumours about you throughout the company
0
Friends
The attempt to exercise physical force against a worker, in a workplace.

Swearing, insults or condescending language.

0
Friendly advice

sexual assaults
0
Take a selfie while making a scared face and post it on Facebook
Excessive use of social media such as Facebook and Twitter
measures and procedures for summoning immediate assistance when workplace violence and
harassment;occurs or is likely to occur.
0
0
Ensure that all access, windows and doors into your establishment are open.

Avoid making bank deposits during the day.

0
0
the refusal would endanger the life, health or safety of another person.
Keeps a secure distance from the possibly violent individual.

0
by having an attentive, non-discriminating expression.
0
0
Occurrence
0
Intimidate the harasser.
0
The name of the person the grievance is against.
 A coworker shoves you

Coworkers
Statement or behaviour that a worker could reasonably interpret as a threat to exercise physical force against
the worker, in a workplace.
Calm behaviour

Hand shake.

stalking

Call the police and act in accordance with workplace-specific guidelines

Negative personality
measures and procedures for workers to report incidents of workplace violence and harassment; to the
employer or supervisor.

Ensure that you’re parked in a dark area.

Relocate and secure cash into a safe periodically.

if they are police officers.

Try to keep a non-dangerous, calm atmosphere free of unnecessary noise, light and outsiders.

by making jokes.

Work position of witnesses

Report to your supervisor.

The name of the person filing the grievance.

 Your supervisor gives you a very difficult project

All of the Above

All of the Above

Making jokes and laughing with colleagues.

Unnecessary physical contact.

All of the Above

Limber up and prepare to get down

History of violence
All of the Above

Use established check-in procedures as defined by your employer.

Keep all cash contained within registers.

All of the Above

All of the Above

None of the Above

All of the Above

None of the Above

All of the Above