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Jorge XXXXXXX: Objective

This document provides a resume for Jorge XXXXXXX. It lists his contact information, objective of obtaining a challenging position with opportunities for growth, education including degrees from Florida International University and Miami Dade Community College as well as Microsoft certifications. It also outlines his technical experience including internships at Seitlin Insurance and previous roles at International Data Depository and The Answer Group providing IT support, operations management, and customer service. It demonstrates his technical skills and experience in areas such as networking, systems administration, and customer support.

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jcald005
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103 views2 pages

Jorge XXXXXXX: Objective

This document provides a resume for Jorge XXXXXXX. It lists his contact information, objective of obtaining a challenging position with opportunities for growth, education including degrees from Florida International University and Miami Dade Community College as well as Microsoft certifications. It also outlines his technical experience including internships at Seitlin Insurance and previous roles at International Data Depository and The Answer Group providing IT support, operations management, and customer service. It demonstrates his technical skills and experience in areas such as networking, systems administration, and customer support.

Uploaded by

jcald005
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Jorge XXXXXXX Cell : 786-277-3893

6146 Nw 181st Terrace Circle Miami, Fl, 33015 Email : Jcald005@gmail.com

Objective To obtain a challenging position with the opportunity for professional


growth in the industry.

Education Florida International University (2006-Present)


 1 Semester left for a Double Degree & Certificates
 BBA Business Administration – Management
 M.I.S (Management Information Systems)
 DSIS Certificate in Business Intelligence

Miami Dade Community College (2001-2004)


 Associates Degree In Arts

Microsoft Certified Professional


Technical  Microsoft MCP Certified Professional
Certification  Microsoft Certification ID: 6107655

Language Spanish/English (read, write, and speak fluently)

Experience IT Internship Seitlin Insurance


Feb 22, 2011 – Current / Part Time Miami, FL

 Re-imaging desktops
 Rewiring cables as necessary
 Revamping network infrastructure
 Implementing a bar-coding system
 Shadowing current IT staff and assisting as necessary
 Installing and configuring new servers 
 Maintain working knowledge of company products and processes
 Provide feedback in timely manner; bring customer issues
to resolution

Vault Operations/Customer Service Manager


September, 2005 – Oct, 2010 International Data Depository, Miami, Fl

 Provide technical support to clients via web tool program


 Execute daily operations of orders, customer service calls, technical
support, and scheduling of the daily rotation customers
 Developed work goals and department projects
 Responsible for designing and producing a daily task list to our drivers
routes
 Designed staff assignments, established work priorities and evaluated
cost and time requirements
 Responsible for training 20 employees at different times in creating
orders, vault services, customer service, warehouse
 Supervised and managed all orders were correctly done
 Consulted with user’s to identify current operation procedures and clarify
program objectives
 Introduced new clients to our facilities, trained new clients to our web
system software
 Reviewed and tested programs written by programmer analyst
 Restructured and improved our vault services department
 Help with End of Month Billing

Technical Support Help Desk


Nov 2004 to August 2005 The Answer Group

 Provided technical support (Tier 1) for Bellsouth DSL


 Executed daily operations of technical support service calls
 Support with Remote Support for users that don’t know how to install
programs/updates
 Sold new Bellsouth routers, programs
 Responded to written and telephone request for DSL Support

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