Question Option 1 Option 2 Option 3 Option 4 Answers

1 are those incentives which do not offer any monetary Non-financial- financial- Incentive Money
1
benefit incentives incentives
2 incentives are those which provide some monetary Non-financial- financial- Semi-financial Incentive
3
benefit. incentives incentives incentives
3 are those where earnings are related to effort Non-financial- financial- Semi-financial Incentive
2
incentives incentives incentives
4 is the activity of estimating the quantity of a product Demand Activity Prodcution Purchase
or service that consumers will purchase forecasting 1

5 The amount of production capacity that can be made Capacity Linked Capacity Immediate Planning
3
available in the short-term. Capacity
6 ………….aspect includes considerations regarding light, physical environment wheather local
climatic conditions temperature, humidity and fresh
2
air circulation

7 type of work in which the main operation or group of work Repetitive work cycle job
operations repeat continuously during the time spent 2
at the job called
8 is a work measurement technique for recording the study time study performance activity
times and rates of working for the elements of a
2
specified job carried out under specified conditions

9 a point of congestion in a production system (such as bottleneck network stop prodcution

an assembly line or a computer network) called 1

10 …………..is the time allowed to an operator to carry Standad time time fix time task
out a specified task under specified conditions and at
1
the defined level of performance.

11 Work Sampling technique was originally developed john L.H.C. TIPPET taylor ford
2
by…………. In britain
12 An advantage of work sampling is that no observation is it involves study of a performance the time spent
required the equipment rating is observing the
only necessary employee is
4
relatively short

13 those incentives which do not offer any monetary Non-financial- incentive salary wages
1
benefit incentives
14 incentives are those which provide some monetary Non-financial- Semi-financial money financial
2
benefit incentives incentives incentive
15 incentives are those where earnings are related to Financial incentives Semi-financial non financial salary
1
effort incentives
16 Maintenance performed on broken machines to Periodic Calender Maintenance Breakdown
4
restore them to working order. maintenance maintenance maintenance
17 MDT Stand For Mean Date Time Mean Down Time Mean Down Test Mean Down
2
Trick
18 is a unique set of activities aimed towards achieving Project Proposal Plan Property
an objective within given time and estimated cost. 1

19 Find Correct Product of Construction Project Road or Building Cloth Machine Car 1
20 things are often not called barriers in project Poor Disagreement Misunderstandin Link
4
communication gs
21 QA Stand For Quality area Quality Assurance Quality analysis quantity auto
2
22 JIT Stand For Just In Time Just in test Just in Trade Just in Term 1
23 TPS Time Period Set Toyota Toyota Plan Time Planning
Production System System 2
System
24 Which of the following is appropriate for Six Sigma Defects per Defects per Defects per Defects per
quality? hundred thousand hundred million. 4
thousand
25 Which of the following is NOT consistent with the Organizational Quality control Continuous Customer focus.
2
concept of TQM? leadership departments improvement
26 What is the purpose of project quality management to produce the to ensure that to ensure that product
highest-quality appropriate the project will
products and quality standards satisfy the needs
3
services possible are met for which it was
undertaken

27 _________________ is the degree to which a set of Quality Conformance to Fitness for use Reliability
inherent characteristics fulfills requirements requirements 1

28 ………….operational techniques and activities used to Quality control management techniques Reliability
1
fulfill quality requirements
29 Maintenance that is performed by the machine Autonomous System maintennance Breakdown
operator rather than the maintenance staff called maintenance maintenance 1

30 Maintenance performed on broken machines to maintennance System Breakdown Autonomous

3
restore them to working order called maintenance maintenance maintenance
31 The period of time when a machine or a factory is not Meantime waittime time Downtime
4
operating and is not producing
32 Maintenance performed on a calendar basis called Periodic maintenance Downtime time
1
maintenance maintenance
33 Maintenance that is performed purposely and Periodic Planned maintennance over
regularly in order to prevent a machine from maintenance maintenance maintenance 2
deteriorating or breaking down called
34 The project produces an artifact called Construction Projects IT projects work projects
1
Projects
35 The project produces knowledge called Construction Research Projects Work Projects Auto projects
2
Projects
R

R
 Question Option 1 Option 2 Option 3 Option 4 Answers
Which defined as the capability of producing a Ineffectivenes
desired effect. Effectiveness s Capacity effect 1

Choose correct one ?The extent to which time or effort is well used for the intended task or purpose Difficulty Efficiency task purpose 2
wireless
design of the use of the cellular
Which of the following is not a factor that affects productivity workspace Internet standardizing process phones 4
Choose correct one ? optimization criterion being the minimization of the sum of distances from a Minsum facility
1
given set of point sites known as location location facility factor
Name the site is chosen for industrial development where total costs are theoretically at their lowest high cost
3
is known as cost location location Least Cost Location location
transportatio
Which method for evaluating location alternatives which minimizes shipping costs between multiple cost-volume n model factor rating 2
sending and receiving locations is analysis analysis MODI analysis analysis

Which is the possible disadvantage of a product layout is an inflexible system flexible correct profit 1
Fixed-
position
Choose correct one ? A professor's office is an example of Process layout Product layout cellular layout layout 4

Fixed-position
Choose correct one ? A flow line layout is often referred to as a Process layout layout Product layout cellular layout 3
Outline process
What is a process chart giving an overall picture (birds eye view) of whole process chart bar chart base process 1

Flow process
Which process chart setting out of the flow of products or a procedure Layout chart chart simple chart histobar 2

Flow process Material type flow

Which chart records ‘what happens to the material’ known as time chart chart process chart base 3

Whats occurs when the immediate performance of the next planned thing does not take place. Delay flow work time 1

government
historical laws and
Which of the following is not a method used to set labor standards experience time studies work sampling regulations 4

Average observed Performance

time × Average observed time - rating factor /
Performance Performance rating Average
Normal time for a stopwatch study is equal to which of the following rating factor time*100 factor observed time 1
Which system of PAY in which WAGES are output-based but do not fluctuate in response to short- measured day
term fluctuations in output. work work output input 1
Which plan derives its name from the shared split between worker and employer of any savings in
direct costs work plan tylor plan Halsey Plan henry plan 3

in which incentive plan worker's bonus increases as the time required to complete the task decreases Rowan Plan tylor plan Halsey Plan work plan 1

By asking or requiring workers to work extra hours a day or an extra day per week known as time over time time study working time 2
proper
Which scheduler schedules all activities forward in time scheduling no scheduling Forward scheduling scheduling 3
Backword
Which scheduler begins with a planned date and moves backward in time scheduling no scheduling proper scheduling scheduling 4
Which process includes purchasing products required for production, stores, traffic, receiving,
inspection and salvage transfer production Procurement order 3
When as Materials Requirement Planning (MRP) was introduced 1980 1970 1990 1991 2
factor of
inputs output production
The inputs or resources used in the production process are called production 2
The concerned with transforming a range of inputs into those outputs that are required by the market
creating market need market
Called production 1
Safety and Transportatio
sales and Selecting suppliers
maintenance n
an operations manager not be responsible for marketing 1
The size of the product range or number of services offered is called validity variation variety availiblity 3
Henry Ford is known as the Father of Scientific Management. TRUE FALSE 2
A variable factor of production is one whose usage rate can be changed easily. TRUE FALSE 1
production is measured as a rate of output per…............
time output rate
period of time 1
A fixed factor of production is one whose quantity ……….readily be changed Can Can not easy never 2
Match list-I with List-II and select correct answer with code given below
List-I
A- Material
B- Manpower
C-Minutes
A-4,B-3,C-2,D- A-3,B-2,C-1,D-
D-Machinery A-1,B-2,C-3,D-4
1 4
List-II
1. Group of People
2. Time
3. Engine
4. Metal A-4,B-1,C-2,D-3 3
is defined as any production increase of a business business
growth profit
or nation Economic growth growth 1
to the
to the service to all firms, whether
manufacturin management
sector manufacturing and
g sector service
Operations management is applicable 3
 finance
Marketing function control billing
Budgeting, paying the bills, and collection of funds are activities associated with the function 2
output/outpu
output/quality input/input
The formula of total productivity is normally Output/input t 1
Productivity is more difficult to improve in the service sector. TRUE FALSE 1

One reason to study operations management is to learn how people organize themselves for FALSE
productive enterprise TRUE 1
…………...is a workplace activity in which a manager oversees the activities and responsibilities of
Observing watch monitor
employees he manages supervision 2
………….. is the making of goods by hand or by machine that upon completion the business sells to a
marketing distribution product
customer manufacturing 1
Match list-I with List-II and select correct answer with code given below
List-I
A- Premises.
B-Product.
C- Customers.
A-4,B-3,C-1,D-
D- Colours A-1,B-2,C-3,D-4 A-4,B-1,C-2,D-3
2
List-II
1.substance with respect to light reflected by the object
2.a person who buys goods or services
3. object or system made available for consumer use A-4,B-3,C-
4.inside a building or on the area of land 2,D-1 2
Mukesh Dhirajlal Hirachand
Anil Ambani Ratan tata
Reliance Industries Limited (RIL) was founded by Ambani Ambani 3
The company went in for an initial public offering (IPO) in 1977 1978 1990 2000 1
are those ongoing recurring (cyclic) activities involved in the running of a business for the purpose of Business
Operation Product Value
producing value for the stakeholders. operations 2
a collection of related, structured activities or tasks that produce a specific service or product (serve a
production Project Goal
particular goal) for a particular customer or customers Business Process 3
Productivity is directly related to the ability of an organization to compete. TRUE FALSE 1
Operations, marketing, and finance function independently of each other in
TRUE
most organizations FALSE 2
When a tangible product is not included in a service, it is called a………………. Pure Service Tangible goods product 1
unable to be touched not having physical presence. absent physical intangible appearance 3
Match list-I with List-II and select correct answer with code given below
List-I
A- Process
B- Activity
C- Value
A-4,B-3,C-2,D- A-3,B-2,C-1,D-
D- Relationship A-1,B-2,C-3,D-4
1 4
List-II
1.things are connected
2.usefulness of something
3.a series of actions
4.the condition in which things are happening or being done A-3,B-4,C-2,D-1 3
is defined as the capability of producing a Ineffectivenes
Capacity effect
desired effect. Effectiveness s 1
the extent to which time or effort is
Difficulty task purpose
well used for the intended task or purpose Efficiency 2
wireless
design of the use of the
standardizing process cellular
workspace Internet
Which of the following is not a factor that affects productivity phones 4
Methods and
Technology link audit work
Which of these factors affects productivity 1
Goods producing organizations are not involved in service activities TRUE FALSE 2
Service involves a much higher degree of customer contact than manufacturing. TRUE FALSE 1
audit good system
……………... system is one of the basic and essential factors for efficient and effective management. internal control 1
Budgeting, analysis of investment proposals, and provision of funds are activities operation marketing purchasing
associated with the _______ function finance 4
Match list-I with List-II and select correct answer with code given below
List-I
A- Operating
B- Organising
C- Planning
A-4,B-3,C-1,D-
D- Controlling A-1,B-2,C-3,D-4 A-3,B-4,C-2,D-1
2
List-II
1.helps to check errors in order to take corrective actions
2.control the functioning of (a machine, process, or system).
3.make arrangements or preparations for an even & activity A-2,B-3,C-
4.process of thinking about the activities required to achieve a desired goal 4,D-1 2
a place where the facility will be set up for producing goods or services facility location services plant area 1
material
moving use production 2
the movement of raw goods from their native site to the point of use in manufacturing handling
small
Light industries industries 3
industries whose raw materials and finished goods are heavy and bulky are categorised as indsutries heavy industries
is the process of selling consumer goods or services to customers through multiple channels of
profit loss sale 4
distribution to earn a profit Retails
The investment in land and building is quite large in case of bigger firms TRUE FALSE 1
Poor location of the facility can result in higher cost TRUE FALSE 1
Facility location planning is also required for providing a………. benefit to the organisation
Ratio time idea 3
cost
good facility location decrease in cost of …………… production facility labor capital 1
Match list-I with List-II and select correct answer with code given below
List-I
A- Demographic Analysis
B- Trade Area Analysis
C- Competitive Analysis
D- Traffic analysis
A-1,B-3,C-2,D-
List-II A-4,B-2,C-3,D-1 A-2,B-1,C-3,D-4 2
4
1.It helps to judge the nature, location, size and quality of competition in a given trade area
2. To have a rough idea about the number of potential customers passing by the proposed site during
the working hours of the shop
3.study of population in the area in terms of total population (in no.), age composition, per capita
income A-3,B-4,C-
4.It is an analysis of the geographic area that provides continued clientele to the firm. 1,D-2
are an intermediate point in the supply chain where products are held for distribution Warehouse Hall point store Product 1
location problem seeks a location which minimizes the maximum distance to the sites Minmax location maximum higher 1
is a technique for discovering, assessing and specifying the optimal placement of an organization's
analysis activities area 3
people, information, activities, and materials Location analysis
obnoxious facility location problem seeks a location which maximizes the minimum distance to the
minimum maximum factor 2
sites Maxmin
Difficulty in getting skilled labour TRUE FALSE 1
labor, capital, and management commonly used productivity variables TRUE FALSE 1
The ………...rating technique may be used when many sites are
Factor plant area 1
available location factor
The ………... technique can be used when multiple suppliers or center-of-
location field factor 2
customer bases exist at different geographic locations gravity
Match list-I with List-II and select correct answer with code given below
List-I
A- Site Variable
B- Resource Variable
C- Financial Variable
A-3,B-4,C-1,D- A-1,B-3,C-2,D-
D- Image A-4,B-2,C-3,D-4 3
2 4
List-II
1. Available manpower
2. Cost of land and site acquisition
3. Public relations and image
4. Proximity to market A-4,B-1,C-2,D-3
technique can be used when multiple suppliers or
location planting mathamatic 1
customer bases exist at different geographic locations center-of-gravity
Minsum facility
location facility factor 1
optimization criterion being the minimization of the sum of distances from a given set of point sites location
high cost
cost location location 3
site is chosen for industrial development where total costs are theoretically at their lowest called location Least Cost Location
transportatio
cost-volume factor rating
method for evaluating location alternatives which minimizes shipping costs between multiple sending n model MODI analysis 2
analysis analysis
and receiving locations is analysis
Location decisions are basically one-time decisions usually made by new organizations TRUE FALSE 2
Global Positioning Systems (GPS) use the Center of Gravity method to establish starting grid co-
TRUE 2
ordinates FALSE
manufacturing
grocery store post office shop 3
Nearness to raw materials would be most important to a…… company
The center of gravity method is used to _______ travel time, distance and costs Normalize Eliminate Average Minimize 4
Match list-I with List-II and select correct answer with code given below
List-I
A- Fixed position Layout
B- Process Layout
C- Product layout
A-3,B-4,C-1,D- A-1,B-3,C-2,D-
D- Cellular layout A-2,B-1,C-3,D-4 1
2 4
List-II
1. A cell contains a group of machines dedicated for similar parts
2. Used in a flow shop for a high volume, standard products
3. Used in a job shop for a low volume, customized products
4. Used in projects for large products e.g., airplanes, ships and rockets A-4,B-3,C-2,D-1
national regional
community factors factor 4
In location planning, the location of raw materials, the location of markets, and labor factors are factors factors
Global Geographical
Graphic Interface
Integrated Geo Intensive Software Information 4
Systems
Software systems known as GIS help in location analysis Software System

expansion moving doing nothing 2

Location options don't usually include a contract
worldwide
non-domestic local 3
Facilities, personnel and operations that are located around the world are called presence globalization
A strategy that emphasizes convenience for the customers would probably select a single very large
FALSE 1
facility TRUE
Labor laws are an important site-related factor TRUE FALSE 2
Some communities offer financial and other incentives to ______ new businesses Tax Attract Marginalize Zone 2
downsize
production system processing 1
A one-hour photo processing machine in a Wal-Mart store is an example of a ___. micro-factory strategy
allocation of space and arrangement of equipment in such a manner that overall operating costs are
location space machinery
minimized. Plant layout 1
 Skilled labor Raw material machinery
In process-oriented and fixed-position layouts, it is important to minimize the costs of Material handling 1
Process-
Fixed-position Fixed-position
Work-cell layout oriented
layout layout
Which of the following approaches is also called a "job shop?" layout 4
A special arrangement of machinery and equipment to focus on production of a single product or fixed-position intermittent
focused factory
group of related products" describes what layout type? layout production work cell 4
Continuous processing is the best way to produce customized output TRUE FALSE 2
Morale problems can be a reason for redesign of a facility layout TRUE FALSE 1
process oriented
layout position layout work cell
………...is flexibile in equipment and labor assignments. layout 1
The ………...improves layouts by reducing both floor space and direct labor cost. retail work cell location area 2
Match list-I with List-II and select correct answer with code given below
List-I
A- Continuous
B- Repetitive
C- Intermittent
A-4,B-3,C-2,D- A-4,B-2,C-3,D-
D- breakdown A-1,B-2,C-3,D-4
1 1
List-II
1. a mechanical failure
2. in which single items are processed
3. systems which operate over long periods of time without significant breaks
4. in which the system operates in discrete batches or lots A-3,B-4,C-2,D-1 1
Repetitive
Mass customization Product focus
Low-volume, high-variety production is best suited for which of the following process strategies Process focus focus 3
Mass
Repetitive process Postponement
customization
What is the ability to respond with little penalty in time, cost, or customer value Flexibility 1

Repetitive focus Process focus Product focus Mass

A large quantity and large variety of products are produced in customization 4
maximizing
profitability
minimizing material minimizing minimizing space
per square
handling cost. storage costs. required foot of floor
The main goal of retail layout is space. 4
A possible disadvantage of a product layout is an inflexible system TRUE FALSE 1
Product layouts typically achieve high utilization of labor and equipment. TRUE FALSE 1
use workers and
training location market
Layout design has many objectives, one of which is _____ space efficiently 1
A service organization (for example, a hospital) is likely to use a ________ layout because of variability warehouse
location office layout
in customer processing requirements. Process layout 1
 Material
requirements
Which information system is a sales forecast-based system used to schedule, order and track planning
records of raw material MPR MNR MGR (MRP) 4
What is the type of sampling inspection in which the decision to accept or reject the lot is based on Multiple sampling
inspection of possibly more than two samples Sampling plan plan plans single plan 3
Corrective
measures taken
Quality Assurance consists of when necessary Quality improvement Data 1

Cost of Quality cost of

What is the tool which includes all failure, prevention and appraisal costs is called (COQ) manufacturing cost of marketing cost 1
Reactive
Breakdown maintenance is also known as maintenance maintenance preventive failure 1

When there is increase in preventive maintenance cost, breakdown maintenance cost is Increases Decreases Remain same constant 2
Corrective Timely Preventive
The following is not a classification of maintenance maintenance maintenance Scheduled maintenance maintenance 2
Project management is ideally suited for a business environment requiring all of the following
except Accountability Flexibility Innovation Repeatability 4
An uncertain event or condition that, if it occurs, has a positive or negative effect on a project
objectives is termed. A disaster Risk Hazard Bad luck 2
Product
Which of the following is not considered as a risk in project management? Specification delays competition Testing Staff turnover 3

What is the time required to move orders through the production process, from receipt to delivery throughput pull time push time queuing time 1
 OMBC 204
Unit 1 Self Assessment
1) The three major business functions necessary to all organizations are

Finance/Accounting, Personnel, Operations.

Marketing, Finance/Accounting, Production/Operations.
Marketing, Finance/Accounting, Research & Development.
Marketing, Production, Operations.

Feedback:
a. Finance: responsible for securing financial resources at favourable prices and allocating those
resources throughout the organization, as well as budgeting, analyzing investment proposals, and
providing funds for operations.
b. Marketing: responsible for assessing consumer wants and needs, and selling and promoting the
organizations goods and services.
c. Operations: management of systems or processes that create goods and/or provide services.
Accepted Answers:
Marketing, Finance/Accounting, Production/Operations.
2) Which of these statements accurately captures a current trend in operations?

Products and services are designed more quickly and by teams.

There is increased focus on local markets and local competition.
Cost competition is more important than any other basis for competition.
Jobs are increasingly specialized as workers focus on basic assembly tasks.
Feedback:
Product and service design has typically had strategic implications for the success and prosperity
of an organization. Furthermore, it has an impact on future activities. Customer Satisfaction begins
with product and service design. Moreover, decisions are made in this area impact operations and
the organization’s overall success
Accepted Answers:
Products and services are designed more quickly and by teams.
3) Productivity increases when

Inputs and outputs increase proportionately.

Inputs decrease while outputs remain the same.
Inputs increase while outputs remain the same.
Outputs decrease while inputs remain the same.
Feedback:
Productivity increased if output remains constant at reduced input. Explanation: Productivity is
directly proportional to output and inversely proportional to input. In general, productivity increases
with the increase in output and decreases with the increase in input
Accepted Answers:
Inputs decrease while outputs remain the same.
4) Which appears to provide the best opportunity for increases in productivity?

Capital
Management
Raw materials
Labor

Feedback:
Mangers have various means of controlling productivity and monitoring the individuals under their
direction. Some controls are sophisticated and involve process improvement techniques.
Management must promote productivity in order for businesses to remain competitive in the
marketplace.
Accepted Answers:
Management
5) Two car wash employees are paid Rs 7.50 an hour each and are capable of washing 12 cars
per hour, using Rs 1 of water and Rs 2 of soap and other cleaning supplies. What is the multi factor
productivity of this operation?

0.95 cars per Rs

1.8 Rs per car
1.05 Rs per car
0.66 cars per Rs.

Feedback:
Multifactor productivity (MFP) reflects the overall efficiency with which labour and capital inputs are
used together in the production process.
Accepted Answers:
1.05 Rs per car
6) Resource allocations and distributive efficiencies in the mix of capital and labour investment will
vary per industry.

True
False
Feedback:
Resource allocations and distributive efficiencies change to industries by industries and technology
available in the market Ex. Trains are able to transport much more in the way of goods with fewer
"drivers" but at the cost of greater investment in infrastructure
Accepted Answers:
True
7) The outcome of business operations is the harvesting of value from assets owned by a business.

True
False
Feedback:
The outcome of business operations is the harvesting of value from assets owned by a business.
Assets can be either physical or intangible. An example of value derived from a physical asset, like
a building, is rent. An example of value derived from an intangible asset, like an idea, is a royalty.
Accepted Answers:
True
8) A business whose revenues are sufficiently greater than its expenses makes profit of incomes.

True
False

Feedback:
The cost of developing, producing, and delivering these goods and services is the business's
expenses. A business whose revenues are sufficiently greater than its expenses makes profit or
income. Such a business is profitable
Accepted Answers:
True
9) A business that can _____________ a significant amount of value from its assets.

harvest
yield
output
effect

Feedback:
The outcome of business operations is the harvesting of value from assets owned by a business.
Assets can be either physical or intangible. An example of value derived from a physical asset, like
a building, is rent. An example of value derived from an intangible asset, like an idea, is a royalty.
Accepted Answers:
Harvest
10) The more _________ a business is, the more valuable it is.

Profitable
Fruitful
Productive
Practical

Feedback:
Profit equals a company's revenues minus expenses. Earning a profit is important to a small
business because profitability impacts whether a company can secure financing from a bank,
attract investors to fund its operations and grow its business. Companies cannot remain in
business without turning a profit.
Accepted Answers:
Profitable
 Unit 2 Self Assessment
1) The best operating level is:

The maximum point of the cost

The level of capacity for which average unit cost is
Maximum Capacity
The level of capacity for which total cost is

Feedback:
Best operating level is the optimum utilization of a firm's capacity. In this level, the average unit
cost of a product minimized. To get best operating level, company must attain economies of scale.
It should produce more products to reduce the per-unit average cost of production
Accepted Answers:
The level of capacity for which average unit cost is
2) According to the text two reasons that capacity and location problems are interrelated are

Increased networking and information

The need for producers to locate near customers and the growth of the network firm
Legal requirements and safety requirements
Logistics and information needs.
Feedback:
Capacity is expanded by installing new units at new location taking into consideration. Capacity
planning is necessary when an organization decides to increase its production or introduce new
products into the market. So this two reason we need to go for overall networking and collect
information regarding that
Accepted Answers:
Increased networking and information
3) When a tangible product is NOT included in the service, it is called

A knowledge-based service
An intangible product.
A pure service.
A direct service.

Feedback:
Pure service is considered the highest form of service provided to consumers in the marketing
continuum. In this type of service, employers or employees provide direct contact with clients, such
as in health care facilities or establishments, and offer personal services
Accepted Answers:
A pure service.
4) Transportation cost mainly depends on which of the following factors?

Distance
Weight of merchandise
Time required for transportation
Exchange Rates
All of the above

Feedback:
Distance and time. The impacts of geography mainly involve distance and accessibility. Distance
and time is commonly the most basic condition affecting transport costs. The more it is difficult to
trade space for a cost, the more the friction of distance is important
Accepted Answers:
All of the above
5) Process layout is also known as

Functional layout
Batch production layout
Straight line layout
Both (a) and (b)

Feedback:
process layout is a design for the floor plan of a plant which aims to improve efficiency by arranging
equipment according to its function. It is also known as function layout. In this layout machining
operation are performed in group together and not arranged according to any sequence.
Accepted Answers:
Both (a) and (b)
6) For manufacturers, the facility location problem can be categorized as factory location and
warehouse location.

True
False
Feedback:
Facility location determination is a business critical strategic decision. There are several factors,
which determine the location of facility among them competition, cost and corresponding
associated effects. Deciding on a warehouse location is a significant decision that impacts every
aspect of a business -- finding a balance between a convenient location and a reasonable rent
price is integral. The location of your warehouse directly contributes to the efficiency of your
company as well as the overall customer experience
Accepted Answers:
True
7) Efficiency and effectiveness are the same.

True
False

Feedback:
Efficient Performing or functioning in the best possible manner with the least waste of time and
effort. The difference between effectiveness and efficiency can be summed up shortly, sweetly and
succinctly Being effective is about doing the right things, while being efficient is about doing things
right.
Accepted Answers:
False
8) A business whose revenues are sufficiently greater than its expenses makes profit of inco

True
False

Feedback:
Income is commonly referred to as “Gross Revenue.” On the other hand, profit is the amount that
is left over after the expenses have been paid. To calculate this number, figure out your gross
revenue and subtract the cost of goods that were sold as well as the expenses. Profit is also often
called “Net Revenue
Accepted Answers:
True
9) Ideal plant location is important for business activities both in manufacturing and _____ .

Office category
Service Category
Account category
Business category

Feedback:
Location of an industry is an important management decision. The location decision should be
taken very carefully, as any mistake may cause poor location, which could be a constant source
of higher cost, poor services, higher investment, difficult marketing and transportation, dissatisfied
and frustrated employees and consumers.
Accepted Answers:
Service Category
10) The product developments have outweighed the advantages of the ___________.

Dynamic plant
Working plant
Mortal plant
Existing Plant

Feedback:
Location decisions generally arise when: A new manufacturing (or servicing) unit is to be set up,
Existing plant operations are difficult to expand, the growth of the business makes it advisable to
establish additional facilities in new territories, There is emergence of new social (chronic labor
problems), political (political instability) or economic conditions, The product developments have
outweighed the advantages of the existing plant,
Accepted Answers:
Existing Plant

Unit 3 Self Assessment

1) Which of the following is NOT a mark of a good layout in manufacturing?

Straight line flow patter (or adaption)

Predictable production line
Work stations close together
Open plant floors (high visibility)
Bottleneck operations

Feedback:
A bottleneck is one process in a chain of processes, such that its limited capacity reduces the
capacity of the whole chain. When there is a bottleneck in your process, all other parts of that
process slow down to accommodate it and materials accumulate along the production line –
causing unnecessary downtime and in some cases a loss of revenue or profits. To avoid material
accumulation and process downtime it’s important to be familiar with where current bottlenecks
exist in production.
Accepted Answers:
Bottleneck operations
2) Compute the required cycle time for a process that operates 8 hours daily with a required output
of 300 units per day

0.625 minutes
1.6 minutes
37.5 minutes
5.6 minutes
Feedback:
Cycle Time = Operating time / Desired output time
Cycle time = 480 Min/300 = 1.6
Accepted Answers:
1.6 minutes
3) Which of the following types of manufacturing layout is considered a hybrid:

Process layout
Product layout
Fixed-position layout
Cellular

Feedback:
The main difference between cell and process layout however, is that in a cell layout, the operation
sequence and flow direction can be varied. Another important difference is that the workers in a
cell are usually multi skilled and can operate more than one machine or process, whereas in a
product layout, they tend to be dedicated to just one task on one workstation. In this respect,
therefore, a cell layout draws on one of the features of the fixed position approach
Accepted Answers:
Cellular

4) Plant layout is an important decision as it represents

 Long term commitment
Short term commitment
Short term & long term commitment
None of the above

Feedback:
Plant layout is an important decision as it represents long-term commitment. An ideal plant layout
should provide the optimum relationship among output, floor area and manufacturing process. An
ideal layout eliminates such causes of delays as shortage of space, long-distance movements of
materials, spoiled work and thus contributes to the speedy execution of orders. Improved Quality
Control
Accepted Answers:
Long term commitment
5) A good layout is one that can be altered later without

Much cost
Much revenue
Much investment
All the above
Feedback:
A good layout is one that can be altered later without much cost. Future requirements should be
taken into account while designing for the present. Space requirements for different departments,
direction of expansion, etc. should be planned in such a way that changes may be made without
any disruption and not so much extra cost
Accepted Answers:
Much cost
6) The new top priority in the design of production lines is product/production flexibility.

True
False

Feedback:
Product flexibility can be defined as the amount of responsiveness (or adaptability) for any future
change in a product design, including new products and derivatives of existing products. A flexible
design will reduce redesign costs and allow quicker response to customers with increased
performance.
Accepted Answers:
True
7) In service systems, the study of system layout is relatively unimportant.

True
False
Feedback:
System analysis is conducted for the purpose of studying a system or its parts in order to identify
its objectives. It is a problem solving technique that improves the system and ensures that all the
components of the system work efficiently to accomplish their purpose
Accepted Answers:
False
8) Plant layout for small scale business is closely linked with the factory building and built up area.
 True
False

Feedback:
Plant layout facilitates the arrangement of machines, equipment and other physical facilities in a
planned manner within the factory premises. As far as small business is concerned, it requires a
smaller area or space and can be located in any kind of building as long as the space is available
and it is convenient.
We can classify small business into three categories:
1. Manufacturing units 2. Traders 3. Service Establishments
Accepted Answers:
True
9) The process or functional layout is followed from __________.

Historical period.
Classical period
Ancient period
Classified period

Feedback:
The process or functional layout is followed from historical period. It evolved from the handicraft
method of production. The work has to be allocated to each department in such a way that no
machines are chosen to do as many different job as possible
Accepted Answers:
Historical period.
10) Certain specialty enterprise sell to fewer numbers of customers or higher ___________.

Priced product
Tagged product
Published product
Given product

Feedback:
All operations are not self-service. Certain specialty enterprises sell to fewer numbers of customers
or higher priced product, e.g. Apparel, office machines, sporting goods, fashion items, hardware,
good quality shoes, jewellery, luggage and accessories, furniture and appliances are all examples
of products that require time and personal attention to be sold. These full service layouts provide
area and equipment necessary in such cases.
Accepted Answers:
Priced product

Unit 4 Self Assessment

1) Work study involves

Only method study

Only work measurement
Method study and work measurement
Only motion study

Feedback:
Work study is encompassed by two techniques i.e. Method Study and Work measurement. a)
Method study is systematic recording and critical examination existing and proposed ways of doing
work as a means of developing and applying easier and more effective methods and reducing
costs
Accepted Answers:
Method study and work measurement
2) Methods analysis focuses on

reducing the number of steps required to perform a task.

the raw materials that are consumed in performing a task.
how a task is accomplished.
the design of the machines used to perform a task.

Feedback:
Work study is encompassed by two techniques i.e. Method Study and Work measurement. a)
Method study is systematic recording and critical examination existing and proposed ways of doing
work as a means of developing and applying easier and more effective methods and reducing
costs
Accepted Answers:
how a task is accomplished.
3) A flow diagram is

used to analyze the movement of people or materials.

a way of improving utilization of an operator and a machine.
used to examine the ergonomics of a job.
a chart depicting right- and left-hand motions.
Feedback:
Flow diagram is a graphic representation of the physical route or flow of people, materials,
paperwork’s, vehicles, or communication associated with a process, procedure plan, or
investigation. In the second definition the meaning is limited to the representation of the physical
route or flow.
Accepted Answers:
used to analyze the movement of people or materials.
4) Micro motion study is

Analysis of a man-work method by using a motion picture camera with a timing device in the
field of view
Motion study observed on enhanced time intervals
Motion study of a sequence of operations conducted systematically
Study of man and machine conducted simultaneously

Feedback:
Micro motion study is one of the most accurate techniques of work analysis used for work
improvement. It makes use of motion pictures of the different activities or movement, so with the
help of camera
Accepted Answers:
Analysis of a man-work method by using a motion picture camera with a timing device in the field
of view
5) Basic tool in work study is

Graph paper
Process chart
Planning chart
Stop watch
Feedback:
When a stop watch is used as a work measurement technique to record times and rates of working
for the element of specified job carried out under specified conditions and for analyzing the data
so as to obtain the time necessary to carry a specified job at specified level of performance is
referred to as stop watch ...
Accepted Answers:
stop watch
6) Work study formerly known as time and motion study.

True
False

Feedback:
Systematic observation, analysis, and measurement of the separate steps in the performance of
a specific job for the purpose of establishing a standard time for each performance, improving
procedures, and increasing productivity
Accepted Answers:
True
7) Method analysis examines the way a task is done.

True
False

Feedback:
Methods analysis is the study of how a job is done. Whereas job design shows the structure of the
job and names the tasks within the structure, methods analysis details the tasks and how to do
them. Methods analysis. Process concerned with the detailed process for doing a particular job
Accepted Answers:
True
8) Material handling in automobile industry is done by overhead crane

True
False
Feedback:
Overhead cranes are commonly used in the refinement of steel and other metals such as copper
and aluminium. At every step of the manufacturing process, until it leaves a factory as a finished
product,
Accepted Answers:
True
9) _____________ of the operations team needs to be committed to the new method.

Team Leader
All member
Every member
Supervisor

Feedback:
A new method needs new sequences of operator action and probably different perspectives. Every
member of the operations team needs to be committed to the new method. The process chart
needs to be up-dated with the new method and associated documentation modified. If teething
troubles do occur a "hit team" needs to be ready to jump into action. The new method should be
formally reviewed and its performance compared against benchmark data from the previous
method
Accepted Answers:
Every member
10) We can prepare a flow process chart for any process, person or ________ we wish to analyze.

Material
Equipment
Armament
Hardware

Feedback:
A flow process chart, either a Single-Column Flow Process Chart, or a local form, can
help you to analyze our work flow. We can prepare a flow process chart for any process,
person, or material we wish to analyze. The heading of the chart indicates what aspect
of the operation we are analyzing and where the process begins and ends.
Accepted Answers:
Material
Unit 5 Self Assessment
1) Which of the following is NOT a limitation of job expansion?

Smaller labour pool

Individual differences
Higher capital costs
Lower wage rates

Feedback:
Higher capital cost Job expansion may require facilities that cost more than those with a convention
layout because of job expansion so lower wages rates are not limitation of job expansion
Accepted Answers:
Lower wage rates
2) The phenomenon of both management and employees striving to meet common objectives is
called

Mutual commitment.
Unconstrained strategy.
Mutual trust.
Labour planning
Feedback:
In other words, the responsibility rests primarily on leadership's shoulders to engage, mentor and
retain employees establishing mutual commitments is the key to a meaningful relationship. This is
true for personal relationships, relationships with clients, and relationships with employees
Accepted Answers:
Mutual commitment.
3) Which of the following DOES NOT relate to work scheduling?

Flexible workweek
Ergonomics
Flex time
Part-time status

Feedback:
Workplace ergonomics is the science of designing the workplace, keeping in minds the capabilities
and limitations of the worker. ... A workplace ergonomics improvement process removes risk
factors that lead to musculoskeletal injuries and allows for improved human performance and
productivity
Accepted Answers:
Ergonomics
4) What does symbol 'O' imply in work study

Operation
Inspection
Transport
Delay/temporary storage

Feedback:
Operations are the business activities that a firm engages in to convert materials into finished
products or services, sell them to customers, and earn a profit.
Accepted Answers:
Operation
5) One advantage of work sampling over time study methods is

The studies must be done in one uninterrupted block of time, so there is no delay in obtaining
results.
It is less expensive.
It divides work elements more completely.
Timing devices are used to eliminate bias.

Feedback:
One advantage of work sampling over time study methods is it divides work elements more
completely. It divides work elements more completely. It is less expensive. The studies must be
done in one uninterrupted block of time, so there is no delay in obtaining results
Accepted Answers:
It is less expensive.
6) Work measurement in other words provides a scientific method of fixing standards of production.

True
False

Feedback:
Work measurement is defined as „The application of a set of techniques intended to establish
quantum of work to be done by an operator in a given time of a specified task, under specified
conditions and at defined level of performance‟. Work measurement provides a scientific method
of fixing production standards i.e. standard time for a job. Amount of time a particular task should
take to accomplish is calculated to accomplish planning, determine performance, establish costs
and improve productivity.
Accepted Answers:
True
7) Work measurement data can be used as an effective tool for labour and cost control.

True
False

Feedback:
Work measurement data is helpful to reduce or control cost. Efficiency can be improved if
information of men, machine utilization and time lost by men and machine is available. It provides
labour costs standards which help to control labour costs.
Accepted Answers:
True
8) Time study is the most widely used technique of work measurement.

True
False

Feedback:
Time study is the technique of work measurement to establish time for a qualified worker to carry
out specified task under specified conditions and at defined level of performance. Basic time study
equipment consists of – a stop-watch, a study- board and time study forms.
Accepted Answers:
True
9) _____________ time is the time allowed to an operator to carry out a specified task.

Standard
Classic
Ideal
Average

Feedback:
Standard time is the time allowed to an operator to carry out the specified task under specified
conditions and defined level of performance. Standard time may be defined as the, amount of time
required to complete a unit of work: (a) under existing working conditions, (b) using the specified
method and machinery, (c) by an operator, able to the work in a proper manner, and (d) at a
standard pace.
Accepted Answers:
Standard
10) Work and __________ elements imply the headings under which the observations are to be
recorded.

Delay
Suspend
Preclude
Freeze
Feedback:
Work and delay elements imply the headings under which the observations are to be recorded.
The nature of work and delay elements differs from company to company depending upon the
objective of the study and the work to be studied.
Accepted Answers:
Delay

Unit 6 Self Assessment

1) The fundamental purpose for the existence of any organization is described by its:

Policies
Mission
Strategy
Procedure

Feedback:
Mission: Defines the fundamental purpose of an organization or an enterprise, succinctly
describing why it exists and what it does to achieve its Vision. It is sometimes used to set out a
'picture' of the organization in the future. A vision statement provides inspiration, the basis for all
the organization's planning.
Accepted Answers:
Mission
2) Warranty service, processing of complaints, and costs of litigation are examples of:

Internal failure costs

External failure costs
Appraisal costs
Replacement costs

Feedback:
External failure costs include warranties, replacements, lost sales because of bad reputation,
payment for damages arising from the use of defective products etc. The shipment of defective
products can dissatisfy customers, damage goodwill and reduce sales and profits
Accepted Answers:
External failure costs
3) Which of the following is not a type of operations

Goods production
Storage/transportation
Entertainment
All Above

Feedback:
Operations management is the profession that encompasses planning, implementing, and
supervising that production. Some people think of operations as the daily tasks and tactics that
transform materials or actions into a product or service, but operations strategy goes a level higher
to determine operations approaches and goals
Accepted Answers:
All Above
4) Which of these factors affects productivity

Methods
Technology
Workers
All Above

Feedback:
As manpower is the base and key asset of any organisation, this is one of the main factors which
affects productivity. technology is deployed at workplace also adds value to productivity. Worker
also a factor that skilled labour force contribute to productivity
Accepted Answers:
All Above
5) Which appears to provide the best opportunity for increases in productivity?

Raw Materials
Management
Capital
Labour

Feedback:
Standardized employee reviews allow managers to rate their teams and provide feedback on an
individual basis. However, managers who do perform reviews have the opportunity to impact
employee behaviour and ultimately influence productivity
Accepted Answers:
Management
6) Human beings are basically a lazy lot.

True
False

Feedback:
Laziness is a habit rather than a mental health issue. It may reflect a lack of self-esteem, a lack of
positive recognition by others, a lack of discipline stemming from low self-confidence, or a lack of
interest in the activity or belief in its efficacy.
Accepted Answers:
True
7) A financial incentives are those incentives which do not offer any monetary benefit

True
False

Feedback:
Most types of non-financial incentives fall into four buckets: recognition, reward, opportunity, and
flexibility. Consider the following list of ideas for new ways to validate and engage in lieu of a pay
increase or bonus
Accepted Answers:
False
8) Physical items produced by business organizationsa are known as goods

True
False

Feedback:
A business can be defined as an organisation that provides goods and services to others who want
or need them. Goods are tangible things that are produced, bought or sold, then finally consumed
Accepted Answers:
True
9) Some businesses allow staff to select their own benefits from a _________ list.
 Pre-defined
Standard
Limited
Unlimited

Feedback:
Some businesses allow staff to select their own benefits from a pre-defined list, eg in staff member
might be able to choose between health insurance and a gym membership what is beneficial for
them its there choice to select
Accepted Answers:
Pre-defined
10) Material shortages or delays can affect ___________.

Production
Delivery
Service
Finance
Feedback:
Production delays are the result of delays for the product development schedule Supplier Issues -
Parts suppliers and manufacturers sometimes run into trouble producing at the expected quality
or rate, resulting in impact to build schedules delay in raw material by supplier and less availability
of material also affect the production
Accepted Answers:
Production
 Unit 7 Self Assessment
1) Which of the following are effective determinants of Capacity planning?

Supply chain
External forces
Human considerations operational factors
All the above

Feedback:
Following are the determinants of effective capacity: facilities, product and services Factors,
human factors, process factors, operations factors, policy factors, supply chain factors, and
external factors.
Accepted Answers:
All the above
2) Production planning is the pre-determination of manufacturing requirements such as

Men
Materials
Machines
All the above
Feedback:
Production planning is a pre-determined activity. It is the pre-determination of manufacturing
requirements such as manpower, materials, machines and manufacturing process. production
planning is the determination, acquisition and arrangement of all facilities necessary for future
production of products.
Accepted Answers:
All the above
3) Demand forecasting may be used in making

Pricing decisions
Entering a new market
None of the above
All the above

Feedback:
Demand forecasting may be used in making pricing decisions, in assessing future capacity
requirements, or in making decisions on whether to enter a new market.
Accepted Answers:
All the above
4) The aggregate plan generally contains

Targeted sales forecasts

Production levels
Inventory level
All the above
None the above
Feedback:
Aggregate planning is the process of developing, analyzing, and maintaining a preliminary,
approximate schedule of the overall operations of an organization. The aggregate plan generally
contains targeted sales forecasts, production levels, inventory levels, and customer backlogs.
Accepted Answers:
All the above
5) Aggregate planning does not distinguish among

Sizes
Colours
Features
All the above
None the above
Feedback:
Aggregate planning does not distinguish among sizes, colors, features, and so forth. For example,
with automobile manufacturing, aggregate planning would consider the total number of cars
planned for, not the individual models, colors, or options. When units of aggregation are difficult to
determine (for example, when the variation in output is extreme) equivalent units are usually
determined. These equivalent units could be based on value, cost, worker hours, or some similar
measure.
Accepted Answers:
All the above
6) The MPS is a document that links between firms strategies and its tactical plans.

True
False

Feedback:
Strategic planning lays out the long-term, broad goals that a business or individual wants to
achieve. Your strategic plan provides the general idea of how to reach a goal, and the tactical plan
is where you lay out the steps to achieve that goal
Accepted Answers:
True
7) MRP cannot be accomplished until management has accepted MPS as feasible.

True
False
Feedback:
In short, an MRP, or Materials Requirements Planning, is used to determine how many materials
to order for a particular item, while an MPS, or Master Production Schedule, is used to determine
when the materials will be used to produce an item
Accepted Answers:
True
8) While MPS is a product of operations planning, finance and marketing use the schedule for
routine planning.

True
False
Feedback:
Master Production Schedule (MPS) that states the number of each product to be made over some
planning horizon. The MPS states the number of each product to be produced period by period
over some time into the future known as the planning horizon. The MPS, in conjunction with the
sales program, is the company's planned response to the demands of the market. Master
Production Scheduling is balancing demand with supply.
Accepted Answers:
True
9) Forecast accuracy -------------- as the time period covered by forecast:

Increases or decreases
Decreases or increases
Is eliminated continuously
None of the above

Accepted Answers:
None of the above
10) A ___________ strategy implies matching demand and capacity period by period.

Chase
Main
Knock
Bounce
Feedback:
A chase strategy implies matching demand and capacity period by period. ... The major advantage
of a chase strategy is that it allows inventory to be held to the lowest level possible, and for some
firms this is a considerable savings
Accepted Answers:
Chase
 Unit 8 Self Assessment
1) Materials management is a coordinating function responsible for planning and controlling
materials flow. Its objective(s) is/are:

Maximize the use of the firm's resources

Provide the required level of customer service
Both of the above
Neither of the above
Feedback:
Materials management is a coordinating function responsible for planning and controlling materials
flow. Its objective(s) is/are: Maximize the use of the firm's resources. Provide the required level of
customer service.
Accepted Answers:
Both of the above
2) Today the concepts of ______________ manufacturing stress the need to supply customers
with what they want when they want it and to keep inventories at a______________.

TQM, maximum
Six Sigma, maximum
JIT, minimum
ISO 9000, minimum

Feedback:
Just in Time (JIT) production is a manufacturing philosophy which eliminates waste associated
with time, labour, and storage space
Accepted Answers:
JIT, minimum
3) Inventory not only makes up a portion of the cost of goods sold but has to be purchased at the
beginning of production to be processed into finished goods. This type of inventory is called

Work-in-process
Finished goods
Raw materials
None of the above

Feedback:
Beginning work-in-process inventory involves determining the value of products that are in
production but that have not yet been completed at the end of an accounting period. Work in
progress is not accounted for in raw materials inventory and it is not ready for accounting as a final
product
Accepted Answers:
Work-in-process
4) One Use of inventory is

To tightly link production and distribution processes.

To tightly link a firms production with its customer demand
To provide hedge against inflation
To ensure item cost is maximized.
Feedback:
Buying goods at today's lower prices, though, in order to sell them in the future at higher prices
allows you to use your inventory as a hedge against inflation. ... Buying local allows you to save in
times of climbing energy prices, which lead to greater transportation costs.
Accepted Answers:
to provide hedge against inflation
5) ABC analysis divides an organizations on hand inventory into three classes based upon

Annual Dollar Value

Annual demand
Number of units
Unit price
Feedback:
ABC Analysis is a method of tiered inventory or supplier valuation that divides inventory/suppliers
into categories based on cost per unit and quantity held in stock or turned over a period of time.
Annual dollar volume of sales made or receipts of an enterprise: This consists of the gross receipts
from all types of sales made and business done during a 12 month period
Accepted Answers:
Annual Dollar Value
6) Materials are the key resources in an industrial enterprise since no production is possible without
materials.

True
False

Feedback:
Materials are the key resources in an industrial enterprise for any manufacturing facility input
material is required for output processing without any raw material you are able to poduce a final
product
Accepted Answers:
True
7) Sales and production must be evenly balanced to ensure whatever is produced is sold.

True
False
Feedback:
The Sales and Production needs to be evenly balanced in order to ensure that whatever the
industrial unit is producing is sold to the market as well , otherwise it could lead to a huge loss for
the unit due to the surplus stock storage and damages caused by poor conditions of the warehouse
and proper management of sale and production details
Accepted Answers:
True
8) In some industries, 60-70% of the total production cost is due to materials.

True
False
Feedback:
Material in the Indian context constitute more than half the total cost of production in more
industries. In some industries, 60-70% of the total production cost is due to materials. Therefore
material planning is the tremendous potential for cost reduction. a well planning need to reduce
cost by 15-20 %
Accepted Answers:
True
9) __________ items are the materials which are highly susceptible to fire.

Inflammable
Explosive
Burnable
Fire-proof

Feedback:
inflammable means that a substance is capable of bursting into flames without the need for any
ignition. The opposite of both words is non-flammable.
Accepted Answers:
Inflammable
10) _____________ materials are the materials including wrapping materials.

Packaging
Spread
Dismantle
Store
Feedback:
Materials that have traditionally been used in food packaging include glass, metals (aluminium,
foils and laminates, tinplate, and tin‐free steel), paper and paperboards, and plastics. Moreover, a
wider variety of plastics have been introduced in both rigid and flexible forms
Accepted Answers:
Packaging
 Unit 9 Self Assessment
1) Which one of these is a tool for problem solving?

Benchmarking.
Cause-and-effect diagram.
Histograms
Scatter diagrams
Control charts

Feedback:
A cause and effect diagram examines why something happened or might happen by organizing
potential causes into smaller categories. A cause and effect diagram is a visual tool used to
logically organize possible causes for a specific problem or effect by graphically displaying them
in increasing detail. It helps to identify root causes and ensures common understanding of the
causes.
Accepted Answers:
Cause-and-effect diagram.
2) Total Quality Management (TQM) focuses on

Employee
Customer
Both (a) and (b)
None of the above

Feedback:
Total quality management (TQM) is the continual process of detecting and reducing or eliminating
errors in manufacturing, streamlining supply chain management, improving the customer
experience, and ensuring that employees are up to speed with training and satisfaction.
Accepted Answers:
Both (a) and (b)
3) Giving workers responsibility for quality improvements and authority to make changes is known
as:

Continuous improvement
Passing the buck
Benchmarking
Employee empowerment
Employee involvement

Feedback:
Employee empowerment should lead to increased organizational responsiveness to issues and
problems. Another advantage of employee empowerment should be an increase in productivity. It
should also lead to a greater degree of employee commitment to organizational goals since
employees can take some degree of ownership in the decisions made toward goal achievement.
Accepted Answers:
Employee empowerment
4) External customers are located

Within the organization

Outside the organization
Only b is true and a is false
Both a and b are false

Feedback:
He/She is a customer who purchases a company's products or services but is not an employee or
part of the organization. For example, a person who goes to a retail store and buys merchandise,
visitors that visit the attractions, the guests that stay in hotels, the diners that eat in restaurants are
external customers.
Accepted Answers:
Outside the organization
5) Since design determines cost, every element of design

Shape and size

Tolerance
Specifications
All the above

Feedback:
Price brings into focus the cost of production. Good quality design must be capable of being
produced within the cost frame that puts its price within the reach of the target. Every element of
design - shape and size of various parts, tolerances and finishes of their surfaces, specifications
and originating processes of their material, heat treatment and surface treatment details
Accepted Answers:
All the above
6) One definition of quality is fitness for use.

True
False
Feedback:
Juran defined quality as “fitness for use.” A high-quality product does what its customers want in
such a way that they actually use the product.
Accepted Answers:
True
7) The Pareto chart is based on the idea that a few factors usually account for a large percentage
of the total number of cases.

True
False

Feedback:
A Pareto chart is a bar graph. The lengths of the bars represent frequency or cost (time or money),
and are arranged with longest bars on the left and the shortest to the right. In this way the chart
visually depicts which situations are more significant. This cause analysis tool is considered one
of the seven basic quality tools.
Accepted Answers:
True
8) Quality standards must be definite and understandable.

True
False

Feedback:
Quality standards are defined as documents that provide requirements, specifications, guidelines,
or characteristics that can be used consistently to ensure that materials, products, processes, and
services are fit for their purpose
Accepted Answers:
True
9) ____________ function refers to the inspection of goods to ensure that they are up to the
specification

Acceptance
Reception
Support
Credit

Feedback:
It is an inspection made when accepting the purchased parts or subcontract goods, including raw
materials and parts necessary for production activities, from suppliers.
Accepted Answers:
Acceptance
10) Sampling inspection is a must if the inspection is of __________ nature.

Destructive
Harmful
Dangerous
Lethal

Feedback:
An inspection is, most generally, an organized examination or formal evaluation exercise. In
engineering activities. Destructive testing is a testing technique in which the application is made to
fail in an uncontrolled manner to test the robustness of the application and also to find the point of
failure. Destructive testing is performed under the most severe operating conditions and it is
continued until the application breaks.
Accepted Answers:
Destructive
 Unit 10 Self Assessment
1) Which one of the following statements explains the meaning of 'Preventive Maintenance' in a
better way:

Replacing failed parts with new parts when required.

Finding defects of the machine before breakdowns.
To anticipate machine defects & failures in advance and take proper proactive action before
they get converted into breakdowns.

Feedback:
Preventive maintenance refers to maintenance action performed to keep or retain a
machine/equipment or asset in a satisfactory operating condition through periodic inspections,
lubrication, calibration, replacements and overhauls.
Accepted Answers:
To anticipate machine defects & failures in advance and take proper proactive action before they
get converted into breakdowns.
2) For effective lubrication programme, the following “5 Right” things are always considered
essential:

Right Type
Right Quantity
Right Method
Right place
Right time
All the above
Feedback:
Lubrication is an essential part of machinery maintenance for nearly every production facility. The
starting point of an effective lubrication programme is the detailed mapping of all machine
lubrication points–their working conditions, lubrication requirements and criticality. This information
is needed to select the most suitable lubricant, quantity of lubricant needed and to calculate the
adequate re-lubrication intervals.
Accepted Answers:
All the above
3) Cost associated with breakdown includes

Only Ideal wages

Only down time cost
Both a and b
None of the above

Feedback:
Cost breakdown is the systematic process of identifying the individual elements that comprise the
total cost of a good, service or package. It assigns a specific dollar value to each element.
Alternately, the value of the individual elements are expressed as a percentage of the total cost
Accepted Answers:
Both a and b
4) Preventive inspection includes

Eye
Ear
Hand
All the above

Feedback:
Workplace inspections help prevent incidents, injuries and illnesses. Through a critical examination
of the workplace, inspections help to identify and record hazards for corrective action. Health and
safety committees can help plan, conduct, report and monitor inspections.
Accepted Answers:
All the above
5) Basic activities of preventive maintenance include

Equipment records
Spares control
Cleaning and upkeep
All the above
Feedback:
n practice, a preventive maintenance schedule may include things such as cleaning, lubrication,
oil changes, adjustments, repairs, inspecting and replacing parts, and partial or complete overhauls
that are regularly scheduled.
Accepted Answers:
All the above
6) Maintenance consist Repair of component

True
False

Feedback:
The technical meaning of maintenance involves functional checks, servicing, repairing or ... items),
which Planned Maintenance and Condition Based Maintenance help to achieve by replacing worn
components before they actually fail.
Accepted Answers:
True
7) Mean time between failures is calculated as the number of hours that the product is working
divided by the amount of downtime

True
False

Feedback:
To calculate MTBF, divide the total number of operational hours in a period by the number of
failures that occurred in that period. MTBF is usually measured in hours
Accepted Answers:
True

8) Continually monitoring performance for signs of need of maintenance is known as Condition-

based maintenance (CBM)
 True
False

Feedback:
Condition-based maintenance (CBM) is a maintenance strategy that monitors the real-time
condition of an asset to determine what maintenance needs to be performed. The goal of condition-
based maintenance is to continuously monitor assets to spot impending failure
Accepted Answers:
True
9) ____________ training in the process of preventive maintenance.

Robust
Continuous
Sound
Healthy

Feedback:
Preventive maintenance is an important part of facilities management. The goal of a successful
preventive maintenance program is to establish consistent practices designed to improve the
performance and safety of the equipment at your property. Equipment downtime is decreased and
the number of major repairs are reduced.
Accepted Answers:
Sound
10) Maintenance performed on a calendar basis is called as __________.

Seasonal
Periodic maintenance
Cyclic
Common

Feedback:
Periodic maintenance, also known as time-based maintenance, is a strategy that requires
maintenance tasks to be performed at set time intervals while the asset is operational.An
equipment manufacturer might suggest calendar-based schedules to perform
Accepted Answers:
Periodic maintenance

Unit 11 Self Assessment

1) Which of these is correct?

PERT is probabilistic in nature.

CPM is deterministic in nature.
CPM is event-oriented.
CPM and PERT use similar terminology but were developed independently.

Feedback:
CPM and PERT use similar terminology but were developed independently during 1950 pert was
developed and used in conjunction with the planning and designing Polaris submarine system .
The CPM was developed by Du Pont Company
Accepted Answers:
CPM and PERT use similar terminology but were developed independently.
2) Mark the wrong statement:

A project is a set of activities that can be performed in a certain logical sequence.

A network is a graphic portrayal of independency relationship among the activities of a project.
An arrow representing an activity can have any length and shape.
An activity cannot be represented by more than one arrow but an arrow can represent one or
more activities.

Feedback:
In an activity-on-arrow network, activities are represented by a line between two circles. An arrow
representing an activity can have any length and shape. An activity cannot be represented by more
than one arrow but an arrow can represent one or more activities.
Accepted Answers:
An activity cannot be represented by more than one arrow but an arrow can represent one or more
activities.
3) Another name of strategic planning is

Short term
Operational
Tactical
Top down
Feedback:
Top-down planning is referred to as strategy. Top-down project planning is focused on keeping the
decision making process at the senior level
Accepted Answers:
Top down
4) Money spent during a specific time period is known as

Budgeted Cost
Actual Cost
Earned Value
Planned Value

Feedback:
Actual Cost is the amount of money that has been spent during the specific time period
Accepted Answers:
Actual Cost
5) A Risk that is caused by the response of another risk, is known as:

Primary Risk
Secondary Risk
Residual Risk
Negative Risk

Feedback:
A secondary risk is caused by applying the strategy to minimize the effect of the primary risk. For
example, you dig a trench to stop people crossing it, but there is also a chance that someone may
fall into it.
Accepted Answers:
Secondary Risk
6) Project requires special management processes, organization structure and technique

True
False

Feedback:
for project require management is to produce a complete project which complies with the client's
objectives. structure that facilitates the coordination and implementation of project activities.
popular techniques that are used in project management.
Accepted Answers:
True
7) Projects don’t have budgets, deadlines, and an agreed set of requirements.

True
False

Feedback:
for every project have estimated budget are to be set and deadline to completed within time limit
Accepted Answers:
True
8) While inspecting, you find a defective component and you repaired it. This act is known as:

True
False

Feedback:
Preventive Action is an action that is taken to avoid any anticipated future defects that may appear
in the component. Corrective Action is a future response to the defect repair process or the
correction, so that the cause of error or non-conformity will not occur again.
Accepted Answers:
True

9) Conversely there is much less commonality between different types of projects in the same
industrial _____________ or company.
 Sector
Department
Division
Group

Feedback:
different type of projects are to be need different resources like cost material workforce Degree of
uncertainty or risk (H M L) Type of worker , Importance of time (Pace) (H M L), Importance of cost
(H M L) Level of new technology
Accepted Answers:
Sector
10) The value generated by the project is _____________ in the artifact.

Contained
Closed
Bolted
Embedded
Feedback:
The project produces an artifact. The value generated by the project is embedded in the artifact.
The artifact may be a complex system with human and mechanical components exa. Customer
call centre, Method guidebook, IT system. Artifacts are documents related to the project. Project
Managers must fully document objectives and deliverables
Accepted Answers:
Embedded

Unit 12 Self Assessment

1) The situation in which a product, part or system does not perform as intended is referred to as
 Reliability
Durability
Failure
Maturity

Feedback:
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed
as the opposite of success.
Accepted Answers:
Failure
2) DFA stands for

Design for Assurance

Design for Accuracy
Design for Authenticity
Design for Assembly
Feedback:
Design for assembly (DFA) is a process by which products are designed with ease of assembly in
mind. If a product contains fewer parts it will take less time to assemble, thereby reducing assembly
costs.
Accepted Answers:
Design for Assembly
3) Deming would argue that as much as 94% of poor quality is the responsibility of:

Management
The process
Workers
Engineering.
Feedback:
According to Deming that 6% problem are arising due to caused including employee error. And
other 94% are due to work process , procedure, and machines because of they out of control and
uncontrollable because top management design and put these system in place ,they problem
cause are management responsibility
Accepted Answers:
Management
4) Which of the following is NOT consistent with the concept of TQM?

Organizational leadership
Quality control department
Continuous improvement
Customer focus

Feedback:
QC (Quality Control) is quality control where the product to meet the prescribed standard of quality
along with fulfilling customer’s requirement. TQM is total quality management. This considers
quality as company level management concern
Accepted Answers:
Quality control department
5) Which of the following is appropriate for Six Sigma quality?

Defects per hundred

Defects per thousand
Defects per hundred thousand
Defects per million

Feedback:
Six Sigma is a problem-solving methodology that helps enhance business and organizational
operations. It can also be defined in a number of other ways: A quality level of 3.4 defects per
million opportunities. A rate of improvement of 70 percent or better.
Accepted Answers:
Defects per million
6) Lean manufacturing is a management philosophy derived mostly from the Toyota Production
System.

True
False

Feedback:
Lean manufacturing is a generic process management philosophy derived mostly from Toyota and
focuses mainly on reduction of the seven wastes originally identified by Toyota
Accepted Answers:
True
7) Companies must often look beyond the shop floor to find opportunities for improving overall
company cost and performance.

True
False
Feedback:
Lean is about more than just cutting costs in the factory. One crucial insight is that most costs are
assigned when a product is designed. At the system engineering level, requirements are reviewed
with marketing and customer representatives to eliminate those requirements that are costly.
Accepted Answers:
True
8) Poka-yoke can also be implemented in service industries.

True
False
Feedback:
long had a challenge with compliance. Poor training, fatigue, forgetfulness and the limits on human
consistency all can lead to agents skipping key steps in the process. Disclosures are a good
example
Accepted Answers:
True
9) ______________ is a critical adjunct to lean manufacturing.
 TPM
Six Sigma
Quality System
ISO

Feedback:
TPM is a critical adjunct to lean manufacturing. ... For this reason many people refer to TPM as
"total productive manufacturing" or "total process management". TPM is a proactive approach that
essentially aims to prevent any kind of slack before occurrence.
Accepted Answers:
TPM
10) Unreliable uptime is caused by ______________ or badly performed maintenance.

Breakdowns
Separation
Stroke
Problem
Feedback:
Correct maintenance will allow uptime to improve and speed production through a given area
allowing a machine to run at its designed capacity of production
Accepted Answers:
Breakdowns

Unit 13 Self Assessment

1) Which of the following is NOT an attribute to classify services?

Tangibility
 Perishability
Simultaneity
Degree of customer contact

Feedback:
An example of tangible is a scientific fact that is not disputed. The definition of tangible is being
touchable or real. An intangible good is a good that does not have a physical nature like services
Accepted Answers:
Tangibility
2) Services differ from manufacturing in all the following ways EXCEPT:

Customers typically interact directly with the service delivery process

Consumption and production take place simultaneously
Services are intangible
Services can be stored

Feedback:
a service is intangible product that does not existed until it is not equested by customer it cannot
be stored and inventoried or viewed as a finished good. If service not consumed immidiately upon
production its disappears
Accepted Answers:
Consumption and production take place simultaneously
3) Reliability can be measured effectively by using:

Probability
Durability
Failure
Forecasting

Feedback:
Reliability is defined as the probability that a given item will perform its intended function with no
failures for a given period of time under a given set of conditions. ... Probability is the likelihood
that some given event will occur and as a measure is assigned a value between 0 and 1
Accepted Answers:
Probability
4) Which one the following formula or function can be used to measure the performance?

Flexibility + profit+ operations

Work + profit + value
Quality + speed + flexibility
Profit + Incentives + standards

Feedback:
According to Andy Neely, author of the book “Business Performance Measurement: Unifying
Theory and Integrating Practice,” there are five main operational performance objectives: speed,
quality, costs, flexibility, and dependability
Accepted Answers:
Quality + speed + flexibility
5) is determines the best possible outcome
 Maximum
Minimax
Maximax
Laplace

Feedback:
The Maximax criteria looks at the best possible results. maximax means maximise the maximum
profit.
Accepted Answers:
Maximax
6) Operations Management is the central core function of every company.

True
False

Feedback:
Because operations management is a management function, it involves managing people,
equipment, technology, information, and all the other resources needed in the production of goods
and services. Operations management is the central core function of every company. ... Marketing
is essentially the window to customers
Accepted Answers:
True
7) Operations Management is not responsible for orchestrating all the resources needed to
produce the final product

True
False
Feedback:
obtaining customer feedback Operations Management is responsible for orchestrating all the
resources needed to produce the final product
Accepted Answers:
False
8) Tools that are not useful are not serviceable and are abandoned if they cannot be turned to
alternative use.

True
False
Feedback:
Tools that are not useful are not serviceable and are abandoned if they cannot be turned to
alternative use for tools there are useful if there is alter use of that particular tools physical things
obtains their value out of their serviceability
Accepted Answers:
True

9) The Rangarajan Committee report in the early ___________ perhaps served as the first
blueprint for computerization and mechanization of banks in the country.

1980
1985
 1984
1975

Feedback:
Reserve Bank of India has played an important role in implementation of information technology
in banking sector. Dr. Rangarajan Committee had drawn up in 1983-84 the first blue print for
computerisation and mechanisation in banking industry and looked into modalities of drawing up
a phased plan for mechanisation for the banking industry covering period 1985-89. The Committee
in its report in 1984, recommended introduction of computerisation and mechanisation at Branch,
Regional Office/Zonal Office and Head Office levels of banks.
Accepted Answers:
1984
10) _____________ is one of the functions of materials management.

Selling finished goods.

Collection of bad debts.
Receiving and warehousing.
Managing cash flows

Feedback:
The place where raw material and/or finished goods are stored is referred to as warehouse or
store. ... Therefore, warehouse management should be able to: Receive the purchase goods and
entered upon the stock register. Inventory Accounting of raw material, work-in-progress or finished
goods.
Accepted Answers:
Receiving and warehousing.