Unit Understand Leadership in the Tourism and Hospitality

Industry
Understanding Leadership in the Tourism and Hospitality
Module
Industry
Professional Development and Applied Page |1
THC8-PDAE Units: 3
Ethics

INFORMATION SHEET PR-5.1-1

“Leadership in the Tourism and Hospitality Industry”

Learning Objectives:
After reading this Information Sheet, you should be able to:
1. Plan and make decision with others and support the outcomes
2. Relate your role to others in the organization
3. Apply the principles of group dynamics to teamwork and team building.

A good leader should always … "

How you finish that sentence could reveal a lot about your leadership style.

Leadership is a fluid practice. We're always changing and improving the way in which we help
our direct reports and the company grow. And the longer we lead, the more likely we'll change the way
we choose to complete the sentence above.

Leadership is the art of motivating a group of people to act toward achieving a common goal. In
a business setting, this can mean directing workers and colleagues with a strategy to meet the
company's needs.

Leader is the inspiration for and director of the action. They are the person in the group that
possesses the combination of personality and leadership skills to make others want to follow their
direction.

Leadership Styles

1. Democratic Leadership (Commonly Effective)

- Democratic leadership is exactly what it sounds like -- the leader makes decisions based on
the input of each team member. Although he or she makes the final call, each employee has
an equal say on a project's direction.
- For example, in a company board meeting, a democratic leader might give the team a few
decision-related options. They could then open a discussion about each option. After a
discussion, this leader might take the board's thoughts and feedback into consideration, or
they might open this decision up to a vote.

PREPARED BY: APPROVED FOR IMPLEMENTATION:

MODULE 5th
PRELIM
5 Meeting MS. RUSSELLE CHRIST CALITIS MR. WILBERT A. MAÑUSCA
Subject Teacher School Administrator
 Unit Understand Leadership in the Tourism and Hospitality
Industry
Understanding Leadership in the Tourism and Hospitality
Module
Industry
Professional Development and Applied Page |2
THC8-PDAE Units: 3
Ethics

2. Autocratic Leadership (Rarely Effective)

- Autocratic leadership is the inverse of democratic leadership. In this leadership style, the
leader makes decisions without taking input from anyone who reports to them. Employees
are neither considered nor consulted prior to a direction, and are expected to adhere to the
decision at a time and pace stipulated by the leader.
- An example of this could be when a manager changes the hours of work shifts for multiple
employees without consulting anyone -- especially the effected employees.

3. Laissez-Faire Leadership (Sometimes Effective)

- If you remember your high-school French, you'll accurately assume that laissez-faire
leadership is the least intrusive form of leadership. The French term "laissez faire" literally
translates to "let them do," and leaders who embrace it afford nearly all authority to their
employees.
- In a young startup, for example, you might see a laissez-faire company founder who makes
no major office policies around work hours or deadlines. They might put full trust into their
employees while they focus on the overall workings of running the company.

4. Strategic Leadership (Commonly Effective)

- Strategic leaders sit at the intersection between a company's main operations and its
growth opportunities. He or she accepts the burden of executive interests while ensuring
that current working conditions remain stable for everyone else.

5. Transformational Leadership (Sometimes Effective)

- Transformational leadership is always "transforming" and improving upon the company's

conventions. Employees might have a basic set of tasks and goals that they complete every
week or month, but the leader is constantly pushing them outside of their comfort zone.

6. Transactional Leadership (Sometimes Effective)

- Transactional leaders are fairly common today. These managers reward their employees for
precisely the work they do. A marketing team that receives a scheduled bonus for helping
generate a certain number of leads by the end of the quarter is a common example of
transactional leadership.

7. Coach-Style Leadership ( Commonly Effective )

- Similarly to a sports team's coach, this leader focuses on identifying and nurturing the
individual strengths of each member on his or her team. They also focus on strategies that
will enable their team work better together. This style offers strong similarities to strategic
PREPARED BY: APPROVED FOR IMPLEMENTATION:
MODULE 5th
PRELIM
5 Meeting MS. RUSSELLE CHRIST CALITIS MR. WILBERT A. MAÑUSCA
Subject Teacher School Administrator
 Unit Understand Leadership in the Tourism and Hospitality
Industry
Understanding Leadership in the Tourism and Hospitality
Module
Industry
Professional Development and Applied Page |3
THC8-PDAE Units: 3
Ethics

and democratic leadership, but puts more emphasis on the growth and success of individual
employees.

8. Bureaucratic Leadership ( Rarely Effective )

- Bureaucratic leaders go by the books. This style of leadership might listen and consider the
input of employees -- unlike autocratic leadership -- but the leader tends to reject an
employee's input if it conflicts with company policy or past practices.

What is Group Dynamics?

Group dynamics deals with the attitudes and behavioral patterns of a group. Group dynamics
concern how groups are formed, what is their structure and which processes are followed in their
functioning. Thus, it is concerned with the interactions and forces operating between groups.

What is A Group?

Every organization is a group unto itself. A group refers to two or more people who share a
common meaning and evaluation of themselves and come together to achieve common goals. In other
words, a group is a collection of people who interact with one another; accept rights and obligations as
members and who share a common identity.

Types of Groups

One way to classify the groups is by way of formality – formal and informal. While formal groups
are established by an organization to achieve its goals, informal groups merge spontaneously. Formal
groups may take the form of command groups, task groups, and functional groups.

PREPARED BY: APPROVED FOR IMPLEMENTATION:

MODULE 5th
PRELIM
5 Meeting MS. RUSSELLE CHRIST CALITIS MR. WILBERT A. MAÑUSCA
Subject Teacher School Administrator
 Unit Understand Leadership in the Tourism and Hospitality
Industry
Understanding Leadership in the Tourism and Hospitality
Module
Industry
Professional Development and Applied Page |4
THC8-PDAE Units: 3
Ethics

1. Command Groups: are specified by the organizational chart and often consist of a supervisor
and the subordinates that report to that supervisor. An example of a command group is a
market research firm CEO and the research associates under him.

2. Task Groups: consist of people who work together to achieve a common task. Members are
brought together to accomplish a narrow range of goals within a specified time period. Task
groups are also commonly referred to as task forces. The organization appoints members and
assigns the goals and tasks to be accomplished.

3. Functional Groups: is created by the organization to accomplish specific goals within an

unspecified time frame. Functional groups remain in existence after achievement of current
goals and objectives. Examples of functional groups would be a marketing department, a
customer service department, or an accounting department.

In contrast to formal groups, informal groups are formed naturally and in response to the
common interest and shared values of individuals.

1. Interest Group: usually continue over time and may last longer than general informal groups.
Members of interest groups may not be part of the same organizational department but they
are bound together by some other common interest.

2. Friendship Group: are formed by members who enjoy similar social activities, political beliefs,
religious values, or other common bonds. Members enjoy each other’s company and often meet
after work to participate in these activities.

3. Reference Groups: is a type of group that people use to evaluate themselves. The main
objectives of reference groups are to seek social validation and social comparison. Social
validation allows individuals to justify their attitudes and values while social comparison helps
individuals evaluate their own actions by comparing themselves to others. Reference groups
have a strong influence on members’ behavior. Such groups are formed voluntarily. Family,
friends, and religious affiliations are strong reference groups for most individuals.

What is Team Building?

Team building is the process of turning a group of individual contributing employees into a
cohesive team, a group of people organized to work together to meet the needs of their customers by
accomplishing their purpose and goals.

It is a management technique used for improving the efficiency and performance of the
workgroups through various activities.

PREPARED BY: APPROVED FOR IMPLEMENTATION:

MODULE 5th
PRELIM
5 Meeting MS. RUSSELLE CHRIST CALITIS MR. WILBERT A. MAÑUSCA
Subject Teacher School Administrator
 Unit Understand Leadership in the Tourism and Hospitality
Industry
Understanding Leadership in the Tourism and Hospitality
Module
Industry
Professional Development and Applied Page |5
THC8-PDAE Units: 3
Ethics

Team building is the process of strengthening bonds between members of a group for the
purpose of more efficiently achieving the group's goals.

Advantages of Team Building

Team building has radically evolved as a technique to develop and manage effective teams in
the workplace.

Let us now discuss the various benefits of team building to an organization:

1. Identify Strengths and Weaknesses: Through team-building exercises, the strengths and
weaknesses of each member can be identified. In day to day routine work, such an analysis
cannot be done. These competencies can be used by the managers to form effective teams.

2. Direct Towards Vision and Mission: Team building activities define the role and importance of
the team for the organization to reach its vision. It makes the individuals understand the
organization’s goals, objectives, mission and vision very clearly and motivates them to
contribute towards it.

3. Develops Communication and Collaboration: Team building activities enhance the

interpersonal relations of the team members. It makes individuals comfortable and familiar with
one another. Collaboration develops trust and understanding among the team members.

PREPARED BY: APPROVED FOR IMPLEMENTATION:

MODULE 5th
PRELIM
5 Meeting MS. RUSSELLE CHRIST CALITIS MR. WILBERT A. MAÑUSCA
Subject Teacher School Administrator
 Unit Understand Leadership in the Tourism and Hospitality
Industry
Understanding Leadership in the Tourism and Hospitality
Module
Industry
Professional Development and Applied Page |6
THC8-PDAE Units: 3
Ethics

4. Establishes Roles and Responsibilities: It defines and clarifies the role of each member of a
team. Moreover, the members are given individual responsibilities, along with the motivation of
performing as a team.

5. Initiates Creative Thinking and Problem Solving: In a team, individuals are motivated to give
their views, opinions and solution to a particular problem. It leads to brainstorming and
exploring their creative side.

6. Builds Trust and Morale: By conducting team building activities, the organization makes the
employees feel valued. It encourages them to develop their skills and build strong interpersonal
relations, ultimately boosting the morale and trust of the team members.

7. Introduces and Manages Change: The technique of team building makes it easier for the
managers to incorporate an organizational change by making the individuals familiar with the
change and its necessity. It also helps in managing such change and its impact over the working
and team’s performance.

8. Facilitates Delegation: The managers find it more suitable to delegate the work to a team rather
than an individual. Therefore, team building helps the managers to efficiently and adequately
delegate the task to the team.

9. Better Productivity: If the team is wisely formed and all the team members work collaboratively
to achieve the objectives, the productivity of all the individuals improve. Thus, increasing the
productivity of the team and the organization.

References:
• https://blog.hubspot.com/marketing/leadership-styles?fbclid=IwAR14gZgvQ33Nn9S_BYVtAd8-
nT_PlGmolbmTUyXN67N_oSiAuRBKo9-u-rc
• https://www.yourarticlelibrary.com/management/group-dynamics-its-characteristics-stages-
types-and-other-details-management/5363?fbclid=IwAR14gZgvQ33Nn9S_BYVtAd8-
nT_PlGmolbmTUyXN67N_oSiAuRBKo9-u-rc
• https://theinvestorsbook.com/team-building.html
• https://www.thebalancecareers.com/what-is-team-building-1918270

PREPARED BY: APPROVED FOR IMPLEMENTATION:

MODULE 5th
PRELIM
5 Meeting MS. RUSSELLE CHRIST CALITIS MR. WILBERT A. MAÑUSCA
Subject Teacher School Administrator
 Unit Understand Leadership in the Tourism and Hospitality
Industry
Understanding Leadership in the Tourism and Hospitality
Module
Industry
Professional Development and Applied Page |7
THC8-PDAE Units: 3
Ethics

SELF-CHECK PR-5.1.1
“Leadership in the Tourism and Hospitality Industry”

Direction: Fill in the blanks with the correct answer.

1. _____________ are the person in the group that possesses the combination of personality and
leadership skills to make others want to follow their direction.

2. The French term "____________________________" literally translates to "let them do," and
leaders who embrace it afford nearly all authority to their employees.

3. _________________________ is the process of strengthening bonds between members of a

group for the purpose of more efficiently achieving the group's goals.

4. A __________ refers to two or more people who share a common meaning and evaluation of
themselves and come together to achieve common goals.

5. _____________________________ deals with the attitudes and behavioral patterns of a group.

PREPARED BY: APPROVED FOR IMPLEMENTATION:

MODULE 5th
PRELIM
5 Meeting MS. RUSSELLE CHRIST CALITIS MR. WILBERT A. MAÑUSCA
Subject Teacher School Administrator
 Unit Understand Leadership in the Tourism and Hospitality
Industry
Understanding Leadership in the Tourism and Hospitality
Module
Industry
Professional Development and Applied Page |8
THC8-PDAE Units: 3
Ethics

SELF-CHECK ANSWER KEY PR-5.1.1

“Leadership in the Tourism and Hospitality Industry”

1. Leader

2. Laissez Faire

3. Team building

4. Group

5. Group dynamics

PREPARED BY: APPROVED FOR IMPLEMENTATION:

MODULE 5th
PRELIM
5 Meeting MS. RUSSELLE CHRIST CALITIS MR. WILBERT A. MAÑUSCA
Subject Teacher School Administrator
 Unit Understand Leadership in the Tourism and Hospitality
Industry
Understanding Leadership in the Tourism and Hospitality
Module
Industry
Professional Development and Applied Page |9
THC8-PDAE Units: 3
Ethics

STUDENT NAME: __________________________________ SECTION: __________________

WRITTEN WORK PR-5.1.1

WRITTEN WORK TITLE: Leadership in the Tourism and Hospitality Industry

WRITTEN TASK OBJECTIVE: After completing this written work you’ll be able to understand the
importance of leadership.
Direction: Write an interpretation about the importance of Leadership as shown in every pictures
provided below.

PREPARED BY: APPROVED FOR IMPLEMENTATION:

MODULE 5th
PRELIM
5 Meeting MS. RUSSELLE CHRIST CALITIS MR. WILBERT A. MAÑUSCA
Subject Teacher School Administrator
 Unit Understand Leadership in the Tourism and Hospitality
Industry
Understanding Leadership in the Tourism and Hospitality
Module
Industry
Professional Development and Applied P a g e | 10
THC8-PDAE Units: 3
Ethics

ASSESSMENT METHOD: WRITTEN WORK CRITERIA CHECKLIST

PREPARED BY: APPROVED FOR IMPLEMENTATION:

MODULE 5th
PRELIM
5 Meeting MS. RUSSELLE CHRIST CALITIS MR. WILBERT A. MAÑUSCA
Subject Teacher School Administrator
 Unit Understand Leadership in the Tourism and Hospitality
Industry
Understanding Leadership in the Tourism and Hospitality
Module
Industry
Professional Development and Applied P a g e | 11
THC8-PDAE Units: 3
Ethics

WRITTEN OUTPUT CRITERIA CHECK LIST PR-5.1.1

CRITERIA SCORING
Did I . . .
1 2 3 4 5
1. Focus - The single controlling point made with an awareness of task
about a specific topic.
2. Content - The presentation of ideas developed through facts, examples,
anecdotes, details, opinions, statistics, reasons and/or opinions
3. Organization – The order developed and sustained within and across
paragraphs/sentences.
4. Style – The choice, use and arrangement of words and sentence.
5. Conventions – Grammar, mechanics, spelling, usage and sentence
formation.
TEACHER’S REMARKS: ❑ QUIZ ❑ RECITATION ❑ PROJECT

GRADE:

5 - Excellently Performed
4 - Very Satisfactorily Performed
3 - Satisfactorily Performed
2 - Fairly Performed
1 - Poorly Performed

_____________________________
THC8-TEACHER

Date: ______________________

PREPARED BY: APPROVED FOR IMPLEMENTATION:

MODULE 5th
PRELIM
5 Meeting MS. RUSSELLE CHRIST CALITIS MR. WILBERT A. MAÑUSCA
Subject Teacher School Administrator