SANDEEP KUMAR SAHU
Technical Support Engineer
linkedin.com/in/sandeep-sahu-039591160 sandeepkumar.sahu843@gmail.com 9074630967
My Life Mantra:
Wise, “Always believe in the Best" but never negotiate the fact that there is always "Better than the Best".
Information Technology Information Technology Information Technology Information Technology
Technical Support Engineer Technical Support Engineer Network Admin Deskside Engineer- L2
(H/W- Networking) (H/W- Networking) (H/W- Networking) (H/W- Networking)
B.E./B.tech: Electronics and Communication Engineering (ECE)
RGPV, Bhopal
CGPA: 7.32
Career Objective August-19 to Till Date Deskside Engineer-L2, IBM India Pvt Ltd,
Client: John Deere India Pvt Ltd, Dewas
Result-driven industrial Responsibilities
engineering professional with
impressive analytical and ~ Handle 250+ Desktop/Laptop with installation and configuration.
technical abilities and have a ~ Provide support to RSOC team for CCTV troubleshooting.
Four-years of experience in ~ Provide support for Network based upgradation like Internet bandwidth, switch &
IT (H/W- Networking) in fast Router (CISCO), Avaya Telephone
paced manufacturing ~ Provide support for SAP based system for business operation.
environments. ~ Using ITIL tool for ticketing and AM tool for updating asset.
~ Using SCCM based deployment system for software and Windows OS
Skills installation.
OS: Win 7/8/8.1/10 FTP ~ Preparation of Technical SOP for user basic understanding and A/V conferencing.
~
Feb-19 to Jul-19 Network Admin, Headway IT Services Pvt Ltd, Indore
Hyper-V
Responsibilities
CCTV System Installation ~ Handle 400+ Desktop with installation and configuration.
~ Installation CCTV camera on network.
Active Directory Domain ~ Monitoring Core Switch and extended switches (D-Link Switch).
~ Linux based OS (ileon, Ubuntu) installation.
Support Vendor Manage SLA ~ Manage SLA and vendors.
Dec-17 to Jan-19 Technical Support Engineer, Wipro Ltd,
Switch Client: SRF Limited, Pithampur, Indore
AM Tool Responsibilities
Print Server
~ Handle 150+ Desktop/Laptop with installation and configuration.
Router ~ Manage User credential on ‘Active Directory Domain’
~ Installation and troubleshooting network printer and ‘Barcode Printer’
~ Provide support to international user for SCADA system.
~ Installation and provide support for SQL based system server.
Ubuntu OS Ileon OS ~ Installation and configuration of FTP server, Hyper-V server.
~ Manage industry based local server (WMS, SMS, Matrix).
~ Provide support for ‘Switches’ and ‘Routers’ installation and troubleshooting.
Feb-2017 to Nov-17 Desktop Engineer, Dynacons Systems & Solutions Ltd,
Technical SOP Mumbai
Responsibilities
Audio/Video
Conferencing for Board ~ Handle 150+ Desktop/Laptop with installation and configuration.
meeting ~ Installation and troubleshoot, support software.
~ Installation and configuration of ‘Network Printer’.
Basic Working ~ Installation of ‘Polycom A/V’ devices.
Knowledge on IIS ~ Manage SLA.
~ Provide end user support.
Basic Working Knowledge ~ Using remote tool like TeamViewer, Any Desk, VNC viewer, Remote Desktop.
on MS-SQL
~
Certifications
~ Appreciation certificate from current company.
~ Completed training in “CDMA & GSM Mobile” from BSNL Bhopal.
~ Industrial Visit and Quiz Certificate.
Hobbies
~ Listening Music and Watching Movies.
Personal Information
Name Sandeep Kumar Sahu
DOB 20-Apr-1994
Sex Male
Father’s Name Shri Jamuna Prasad Sahu
Nationality Indian
Language Hindi/English
Declaration
I hereby declare that the above information is true to the best of my knowledge and belief.
Place:
Date:
Sandeep Kumar Sahu
