{ServiceManual}{Production}{Carestream Health Inc.

}{Confidential}

Publication No. 8J2797

2017-06-01
Supersedes 8J2797
2015-07-30

Service Guide
for the
CARESTREAM Image Suite
with
Software Versions V2, V3, and V4
Service Code: 7080, 1727, and 1398
Important
•Qualified service personnel must repair this equipment.
• See the Carestream Health Service Portal for possible updates to these instructions.
• When doing the procedures in this document, you must use safe work practices and wear the correct personal protective equipment
(for example, safety eye wear) according to your company's standard operating procedures.

Confidential

© Carestream Health, Inc. 2017

PLEASE NOTE The information contained herein is based on the experience and knowledge relating to the subject matter gained by Carestream Health, Inc. prior
to publication.
No patent license is granted by this information.
Carestream Health, Inc. reserves the right to change this information without notice, and makes no warranty, express or implied, with respect to this
information. Carestream Health shall not be liable for any loss or damage, including consequential or special damages, resulting from any use of
this information, even if loss or damage is caused by Carestream Health’s negligence or other fault.

Table of Contents
Description Page

Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Theory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Typical Workflow and Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Equipment Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Features and Enhancements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Modality Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Service Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
DICOM, HL7, and IHE Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
System Security Enhancement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
System Stability and Extensibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
CR Scan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Web Appointment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Host Appointment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Image Data Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
MWL SCU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Data Storage and Archiving. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Image Import and Export . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Client Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Host Viewer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Web Viewer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Image Tools. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Framework and User Interface Enhancements . . . . . . . . . . . . . . . . . . . . . . . . . 18
Image Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Image Data Transmission and Query . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
DICOM Viewer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
System Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
System Integration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Hard Disk Drive (HDD) Partitioning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

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 Using the Auto-Partition Tool to Partition and Size the Hard Drive(s) . . . . . . . 23
Check that the System is set to MBR . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Turn off Security Protection and Delete Restore Points for
Image Suite V4 only . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Using the Auto-Partition Tool. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Procedure to Repartition the Hard Disk Drive after WINDOWS 7 OS Installed 38
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Equipment Specification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Required Maintenance Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Configuring the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Rescheduling Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Starting Service Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Configuration for the System Management . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Logging on to Configuration Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Exporting Configuration Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Importing Configuration Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Comparing Configuration Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Registering a New Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Modifying a Registered Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Adding an OEM DICOM Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Registering a New Modality. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Modifying a Registered Modality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Copying a Registered Modality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Deleting a Modality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Registering a New PACS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Modifying a Third-Party PACS Registration . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Deleting a Third-Party PACS Registration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Updating Storage Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Modifying Storage Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Deleting Storage Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Viewing System Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Updating DICOM Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Modifying DICOM Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Updating SMS Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Modifying SMS Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Adding a New Modality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Changing a Modality Setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Deleting Modality Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Body Part/Position Mapping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Enabling the Modality Worklist Query . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Selecting HIS/RIS Procedure Mapping Configuration . . . . . . . . . . . . . . . . . . . . 82
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SERVICE MANUAL

Disabling the Worklist Query . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

HL7 Setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Testing the Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Verifying the Registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Managing the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Using Remote Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Set Up the PACS Server for OmniLink DICOM Send and Receive . . . . . . . . . 90
Set Up OrthoView . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Calibration for the Luminance Using the VeriLUM Plus Application . . . . . . . . . 99
Configuration for the https: Secure Network Protocol . . . . . . . . . . . . . . . . . . . 102
Logging on to the Utility Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Controlling System Services and Connectivity . . . . . . . . . . . . . . . . . . . . . . . . . 110
System Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Network Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Using Logs and Filters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Log Filter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Full Function Filter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Change Log Level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Calling DICOM Devices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
HL7 Interface Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Using the HL7 Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Statistic by Date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Full Function Statistics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
HTTPS Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Setting the Auto Refresh Interval. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Replacing the Hard Drive(s) and Maintaining the Databases . . . . . . . . . . . . . . 122
Install a New Hard Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Restore Databases to Hard Drive 1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Restore the Online Image to Hard Drive 2 . . . . . . . . . . . . . . . . . . . . . . . . 127
Reset Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Clearing System Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Adding the Partner’s Name to the Image Suite Login Page . . . . . . . . . . . . . . . 130
Updating the Internet Information Service (IIS) and Microsoft Internet Explorer 133
Back up and Restore the Registry Editor . . . . . . . . . . . . . . . . . . . . . . . . . 133
Install the Registry Editor Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Locating System Diagnostics for Classic CR and Point-of-Care/Vita CR Systems 136
Vita System Setting for Use with the Vita CR Systems . . . . . . . . . . . . . . . 136
Using the Vita System Setting Screen to Clean the Rollers . . . . . . . . . . . 138
Access the Vita Settings in Image Suite V4 Software . . . . . . . . . . . . . . . . . . . . 139
Locating System Diagnostics for the DIRECTVIEW Classic CR System . . . . . 143
4 2017-06-01 – 8J2797
 Diagnostics Tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
Running the CRSDK Tester for the Classic CR System Only . . . . . . . . . . 145
Doing the Procedures for TQT for the Classic CR System . . . . . . . . . . . . 147
Doing the Procedures for TQT for the Vita CR System . . . . . . . . . . . . . . . 148
Calculate Linearity Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150
Burn a CD Viewer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152
Service Tools Reference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
Image Suite Error Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160
Error Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160
Module ID and Module/Category Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160
Severity Level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163
Export DeBug Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164
Error Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167
Error Codes for the System Connected to DR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215
System Disk Map for Standard Configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219
Procedure to Uninstall and Reinstall the Image Suite V4 Software . . . . . . . . . . . . . . . . . 225
Uninstall the V4 Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225
Re-install the V4 Software after the Uninstall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226
Manually Configuring the System (Client.ini) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227
Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229
How Are Images Acquired and Cleared? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229
What is the Character Set Processing Logic? . . . . . . . . . . . . . . . . . . . . . . . . . . 231
How to Stop the Disk is Full Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231
Changing the Water Mark . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 232
Changing the Capacity of the Disk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233
UPS-Related Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 234
Backing Up and Restoring the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235

8J2797 – 2017-06-01 5
SERVICE MANUAL

Section 1: Safety
This section defines the safety and informational icons used in this publication.

Radiation
This icon is used for conditions that could cause personal injury from radiation.

Caution
This icon is used for conditions that could cause injury to a person or damage to the equipment or software data.

ESD
Possible damage from electrostatic discharge.

This icon is used for conditions that could cause damage to the equipment.
Electrostatic discharge (ESD) is a primary source of:
• Equipment failure
• Equipment repairs
Electrical components in this equipment can be damaged by a low level electrical discharge imperceptible to a human.

6 2017-06-01 – 8J2797
 Safety

Preventive Measures
• Check for an ESD warning label before doing any procedure with ESD-sensitive components. All sensitive components have graphic labels that frequently include
instructions. Use all label instructions.
• Wear a grounding strap when you touch ESD-sensitive components. Check that the clip remains fastened to a ground that has a clean surface with no paint.
• Repair components in an ESD-protection area or use a portable grounding mat.
• When moving ESD-sensitive components from area to area, insert and transport the components in the special material made for the transport of these
components.

Important
This icon is used for important information.

Note
This icon is used for additional information.
Radiation
This equipment emits ionizing radiation. You must meet all state and local requirements and regulations. Everyone associated with X-ray work must be familiar with
the recommendations of the Center for Devices and Radiological Health (CDRH), the National Institute of Standards and Technology (NIST), the National Council on
Radiation Protection (NCRP), and the International Committee on Radiation Protection (ICRP).
Current sources of information include:
• National Council on Radiation Protection Report No. 33 (Medical X-ray and gamma ray Protection for Energies up to 10 MEV-Equipment Design and Use)
• National Bureau of Standards Handbook No. 76 (Medical X-ray Protection up to Three Million Volts)
• Current recommendations of the International Committee on Radiation Protection
Maximum Permissible Dose (MPD) and ALARA
Various studies on the effects of X-ray radiation have provided a foundation for establishing the maximum permissible dose of radiation to which an individual might be
exposed. The results of these studies have been used by the NCRP and ICRP to develop recommendations for the MPD. Federal and state agencies have incorporated
these recommendations into their regulations for MPD.

Radiation
Use of controls or adjustments, or performance of procedures other than those specified herein, may result in hazardous radiation exposure.

See the Safety and Regulatory Information for additional safety information.

8J2797 – 2017-06-01 7
SERVICE MANUAL

Section 2: Theory

Overview
CARESTREAM Image Suite Software provides a low-cost platform for health imaging management and patient/study data administration. CARESTREAM Image Suite
is a self-contained radiographic imaging system designed to meet the needs of small clinics. This affordable CR-based image acquisition and mini-PACS solution
performs web-based patient scheduling, fully featured image review and reporting, and offers flexible archiving options. Version V2 of Image Suite contains specialized
tools and functionality to address the needs of urgent care centers, imaging clinics, and a broad range of physicians and specialists including orthopedists, podiatrists,
chiropractors, and veterinarians. The CARESTREAM Image Suite hardware consists of one radiographic image-capture device attached to a computer with either a
standard or a high-resolution monitor.
The capture device is accessed by the CARESTREAM Image Suite computer.

The software is based on the GC-PACS workstation software (CARESTREAM GX Workstation 2.0 SP1) and runs on the Image Suite computer.

CARESTREAM Image Suite Software lets users enter patient information; perform workflows; acquire images; display a patient study; perform quality control; process,
print, route, and archive images; and write and print reports. It also serves as a web server to support web clients to distribute images for quick viewing and diagnosis.
CARESTREAM Image Suite Software employs Enhanced Visualization Plus (EVP) image processing software to enhance image quality and to provide the maximum
flexibility for users by adjusting the parameters and getting the best display.

CARESTREAM Image Suite with V3 Software has been redesigned with the user in mind to be an acquisition and optional Mini-PACS software solution with a simplified,
more intuitive user interface that meets the radiography needs of the community hospital, small clinic, imaging centers and private practices (such as Chiropractic,
Orthopedic, and Veterinary).
Image Suite as acquisition can only store 2000 images locally. When the limit is reached, the images are removed by date unless the optional mini-PACS is purchased.

CARESTREAM Image Suite with V4 Software is a software-only solution that includes a patient scheduling module, an image acquisition module
(with simple image review/edit/adjustment capabilities), and an image storage module (such as Web PACs) with advanced image processing/reporting/printing
capabilities. With the exception of the acquisition module, all other capabilities are accessible and usable using a remote (Web Viewer) connection.
CARESTREAM Image Suite with V4 Software includes the following new features:
• Enhanced Installation and Setup Wizard
• Options Server
• DRX and TDR Detector Support
• Core Detector Support (Beam Detect Only)—V4 MR4 P1 or higher
• TRIMAX Detector Support (Beam Detect Only)—V4 MR4 P2 or higher
• Tablet Viewer Support
• OmniLink Support

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• Acquisition Module Updates

• DAP and X-ray Generator Interface Support
• PACS Module Updates (Web PACS)
• Enhanced Support of Service Tools (Smart Link Agent and Chat Tool)
• Enhanced Specialty Features
• Improved Mammographic Imaging Capability (OUS Only)
• Ortho View Support
• Standalone Mini-PACS Support

Typical Workflow and Users

Workflow
1. Through the existing network, the Receptionist uses a computer to access the CARESTREAM Image Suite Workstation (by the Web Viewer) to enter
patient and exam information.
2. The Radiographer takes an X-ray of the patient and:
• Uses the CARESTREAM Image Suite Workstation or the Web Viewer for Image Suite to access the patient or exam information or amend the
entry.
• Makes the exam active at the workstation.
• Processes the cassette in a Point-of-Care CR System, Vita CR System, Classic CR System, or the DRX/TDR-Interface Kit.
3. The software associates the image with the active patient order. The image is available at the CARESTREAM Image Suite Workstation and the Web
Viewer for Image Suite.
4. The Radiologist or Physician reviews, prints, archives, and routes the study from the CARESTREAM Image Suite Workstation. The Radiologist or
Physician can review the images from the Web Viewer.

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Workstation Roles

Important
The Administrator role can set up all the System Management settings.
The following roles have permissions for the CARESTREAM Image Suite:
• Administrator
• Radiographer
• Physician

User Types
• admin: default logon user at Image Suite Workstation and Web Viewer clients
• cshsvc: reserved user for service engineer

Role Access
System Configuration Web Appointment Worklist Query
Physician X X X
Administrator (admin) X X X
Receptionist X No access X
Radiographer No access No access No access
Service Provider (cshsvc) X X X

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Equipment Description
The CARESTREAM Image Suite package consists of all the software necessary for the required setup.
Components that must be obtained separately are:
• Computer
• Monitor
• Keyboard
• Mouse
• Handheld Bar Code Reader
CARESTREAM Image Suite is networked with up to eight computers for Web Viewing.
The medical facility selects a capture device such as:

for Software Version V2 for Software Version V3 for all Version V4 Software
• Point-of-Care CR 140 • Point-of-Care CR 140 • Point-of-Care CR 140
• Point-of-Care 360 System • Point-of-Care 360 System • Point-of-Care 360 System
• Vita CR System • Vita CR System • Vita CR System
• Vita CR LE System • Vita LE CR System • Vita LE CR System
• Classic CR System • Vita XE CR System • Vita XE CR System
• Classic CR System • Vita Flex CR System—V4 MR2 or higher
• Classic CR System • Classic CR System
(with the easy view display) • Classic CR System
(with the easy view display)
• DRX-Interface Kit
• TDR-Interface Kit
• Core Detector Support—V4 MR4 P1 or
higher
• TRIMAX Detector Support—V4 MR4 P2
or higher
The capture device is networked to CARESTREAM Image Suite.

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Features and Enhancements

Modality Support
Supported modality types include:
• Computed Radiology (CR)
• Computed Tomography (CT)
• Mammography (MG)
• Magnetic Resonance (MR)
• Ultrasound (US)
• Digital Radiography (DR)

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Service Components
DICOM, HL7, and IHE Support
• CR, CT, MG, MR, and US image storage SOP classes as SCU or SCP
• Modality Worklist SCU
• Transfer syntax when Image Suite works as a
– Storage SCU
– Storage SCP
• Storage Commitment SCU
• Storage Commitment SCP
• Basic Grayscale Print Management SCU
• SOP Classes
– Basic Film Session
– Basic Film Box
– Basic Grayscale Image Box
– Presentation LUT
• EMR/EPR/PM interface support for HL7
• IHE 2009 compliant, supports IHE PDI profile, can work as a media creator
• Implementation Class UID number is 1.2.840.113564.86.2
• Implementation version name is IMAGESUITE_2.0, IMAGESUITE_3.0, or IMAGESUITE_4.0

System Security Enhancement

• Provides a central control audit server. Basic operations such as client login/logout and service startup are written into a log for tracking and monitoring.
• Supports license control to limit use times and throughput. Gives special privileges to use Web Report and image quality control operations such as stitch or crop.
• Records and tracks quality control operations such as patient edit, study edit, study split or merge, series split or merge, image split or merge, and series or image
order changes.
• Requires the user to enter a reason for deleting studies before permitting permanent study deletion.

System Stability and Extensibility

Supports multiple storage devices, hard drives, and USB drives. Each type of storage device can be added and enlarged to provide more capacity.

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CR Scan
• Classic CR System
• Classic CR System with EV Display
• Vita CR System
• Vita SE CR System
• Vita LE CR System
• Vita Flex CR System, 30 PPH
• Vita Flex CR System, 45 PPH
• Vita Flex CR System, 65 PPH—V4 MR5 or higher
• DIRECTVIEW Classic CR System
• Point-of-Care CR 140 System
• Point-of-Care CR 360 System

Web Appointment
• Adds a new patient.
• Updates patient information.
• Creates a new order.
• Updates an order.
• Deletes an order.

Host Appointment
• Adds a new patient.
• Updates patient information.
• Creates a new order.
• Updates an order.
• Deletes an order.
• Activates an order. When the raw image from the Classic CR System arrives, it will automatically be associated with an active order.
• Activates a Point-of-Care (PoC) order and launches the PoC scan GUI to scan the cassette.

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Image Data Management

• Supports full and incremental database backup and burning to a CD/DVD or USB offline storage device.
• Supports quality control operations such as merge and split on the level of the patient, study, and series.
• Records changes to the image data and saves the information to a log file and an audit database.
• Reconciles body part synonyms by mapping the original body part names to local body part names and storing them into the database for future use.
• Supports patient matching.
• Supports DICOM CD browser and import.
• Logically or permanently deletes in study, series/image level.
• Filters to create the query shortcut.

MWL SCU
Order information from MWL SCP is automatically received. Filter conditions can be:
• By Date Only
• By Date and Time
• AE Title
• Modality (CR or DX)
• Station Name

Data Storage and Archiving

• Archived images are compressed with the JPEG 2000 Lossless algorithm to save disk space.
• Supports:
– Flexible applications to enable or disable archiving for images. Archived and received images are not deleted from the online storage during the Least Recent
Used (LRU) process unless they have been backed up in offline storage, burned into an archive CD, or archived in a USB drive.
– Configurable LRU mode. The LRU process can be run in the background periodically or on a set schedule.
– Multistorage entities with different capacities, enabling more storage when necessary.
– Nonarchiving working mode where the image data or even the image worklist can be removed without archiving. The Image can be burned to a patient CD or
sent to the PACS for long-term storage.
• Provides a user interface to show the status of the storage space used and the value of high- or low-LRU watermark.
• The log can be backed up and burned to a CD/DVD for long-term storage and to meet the HIPPA requirements.
• Includes predefined time intervals to back up the database backup files (DB_PRECD).

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Image Import and Export

• Imports non-DICOM images with various formats, including JPEG, RAW, TIFF, and BMP.
• Supports transfer from non-DICOM to DICOM images and acquires images from the film digitizer.
• Imports images from various image sources, including a USB flash drive and CD/DVD.
• Imports images via a TWAIN interface.
• Supports manual or automatic transfer of the DICOM images conveniently. Transfer jobs can be shown along with a worklist. Jobs are easy to query and operate.
Jobs can be canceled, resent, pending, and so forth.
• Exports images to any directory path the user chooses.

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Client Components
Host Viewer
• Color image display for RGB images.
• JPEG2000 image compression and decompression.
• Capability to freeze images in a group, which always appears on the screen when scrolling pages.
• Drag and drop images from the navigation panel to the view panel or exchange contents between two image groups.
• Supports mouse scroll wheel operations such as paging within image groups or zooming.
– Scroll circularly to enhance the magnification tool ratio from 2x to 16x.
– Right-click to change the size of visible regions.
• Layout can be adjusted or customized. The user can save layout adjustments before unloading studies or exiting the system. The adjustments can include window
center, window width, annotation information, zoom ratio, and pan position.
– Up/Down/Left/Right keys in the window center/level adjustment mode provide micro-adjustments for window center and window level.
– Improves display effect for annotation by adding shadow.
• Overlay information configuration and display.
– Overlay icon marks frozen image cells.
– Overlay information includes OPERATORS_NAME, CONTENT_DATE and CONTENT_TIME.
– Provides two display modes: Speed First or Quality First, which can be configured at the role level.
• Selecting Show True Images from the toolbar panel activates Pixel Aspect Ratio.
• VOI LUT and Modality LUT can be switched on or off by configuration at the role level.
• Modality alias. The user can rename one modality type with an existing SOP and perform all operations in the system as though using a new modality.
• Right-click menu groups and separate menu items.
• User-defined hot-keys for setting window level/window width.
• Select images using a Ctrl+A, Shift+Click, or Ctrl+Click operation.
• CT value or raw data for one pixel is visible near the current cursor.
• In the demo version, a demo watermark appears on each displayed image.

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Web Viewer
• Zoom in and out.
• Invert, rotate, and flip the image.
• Adjust window center and width.
• Save the image status.
• Add and save arrows, text, angles, rectangles, cobb angles, and annotations on the image.
• Measure pixel values.
• Measure from Horizontal Line, Cardiothoracic Measurement Tool, Gonstead Measurement Tool, Cervical/Lumbar Curve Measurement Tools, Measure from
Vertical Line Tool, George’s Line Measurement Tool, Vertical Axis, and Line Extension Tools.
• Fit to window.
• Reset.
• Pan.

Image Tools
• Image filtering or image processing tool enhances the image display. Supports sharpen/soften enhancement, edge detection, and embossing.
• Special tool shows the DICOM image file header information.
• Window width and window level can be set manually on all selected images.
• Export images (BMP, JPEG) with WW/WL, overlay information, and annotation.
• Uses stamps such as CENTRUM, LUMBAR, KEY, and so on.
• Electric Mark option available as a drop-down list on the image panel.
– The words on the electric markers are configurable.
– The markers include the following defaults: Orientation - LR, RL, AP, PA, RLO, LLO, LLD, RLD, MLO, CC, and CC Patient Position. The defaults can be
appended or deleted.

Framework and User Interface Enhancements

• New login interface and improved interface appearance.
• Customized toolbar (My Toolbar) contains the tools that the user accesses frequently.
• Flexible system configuration at the system, role, and user levels.
• Screen can lock automatically or manually.

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• Support for working space style. If the user has appropriate permissions, the user can switch among working modes with one click.
• Perform image quality control operations such as stitch or crop.
• A status bar displays a message to notify the user when the system experiences an error, an icon to view the storage usage status, and an indicator to notify the
user when the image arrives or transfers successfully.

Image Printing
• P-value printing is supported by default for scanned images.
• True-size printing is supported for DV 5800 and DV 5850 and for Digital Output Laser Printers (5800, 5850, 6850, 5700, and CHROMA Printer).
• Density printing is supported by default for third-party images.
• Configurable parameters when printing images.
• Portrait or landscape orientation options.
• User-defined layouts or sub-layouts. The user can combine image boxes with a free pattern and save them for future use.
• Overlays rotation along with image rotation.
• Markers on loaded images indicate when the images are ready to print.
• Image drag-and-drop operations. The user can move images from the Navigate Panel to the Print Panel or exchange contents among image boxes or image cells.
• Color image output on film. Gray scale and color printers are supported. Set the printer type during registration. Color images can be automatically transformed to
gray scale images.
• Header/footer print with configurable overlays.
• Zoom in/out without a fixed ratio for the height and width of the print region.
• Split window switches between normal and maximum display with a double-click.
• Warning message prompts if the image print will fail when printing true size.
• Hangs images to Print Panel automatically when loading images.
• User can configure different parameters for the association at the printer output.

Image Data Transmission and Query

• The teleradiology use scenario permits the user to manually or automatically send images to remote destinations over the Internet.
• Converts multiframe DICOM images to AVI with a fixed frame frequency.
• Pushes specific images to a selected PACS destination automatically. Uses a configurable compression ratio during image routing.
• Four-image status distinguished by various colors and the following icons: Read, Unread, Printed, and Unprinted.
• Up to 64 user-defined query shortcuts.
• Default query shortcuts on the system level.

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• Customized worklist with user-defined column content, width, and order.

• Quality control operations such as merge and split on the series level.
• Export static and dynamic images with various formats. The user can set the compression ratio for higher quality or smaller file size for formats such as JPEG.
• Patient privacy protection. The user can reserve or remove sensitive information such as Patient ID, Patient Name, or Hospital Name.
• Quick worklist query. The user can set the filter conditions in the first line of the study list and save the current query.
• Patient Age (Year/Month/Day) or Patient Birth Date appears (by configuration).
• Thumbnail preview in the Worklist Panel.
• Browse the DICOM CD/DVD directly and import DICOM images to the system.
• Uses CD/DVD direct software.

DICOM Viewer
• IHE and PDI profile compliant.
• DICOM DIR parsing.
• Uses all known DICOM images, including multiframe images and color images (CT, CR, MG, MR, US). The user can save selected DICOM images as JPEG
images.
• Auto-run when browsing DICOM CD/DVD.
• Various hanging protocols ordered by patient, study, and series.
• Configurable layout and sub-layout.
• Page up or page down is controlled with the arrow keys.
• Overlay information display. The overlays can be shown or hidden.
• Browse DICOM image header information.
• Adjust the window width or window center by using the mouse or entering values manually.
• Image pan, image invert, and cine playing.
• Rotation and flip, including vertical flip, horizontal flip, and 90 degrees.
• Multiple languages, including Simplified Chinese and English.
• Rich report viewing, including text and image exported by CARESTREAM Image Suite.

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System Utilities
• Utility Center to run all service tools.
• The online image is restored from the PreCD, backup folder, when the hard drive has failed. Only available with systems with a two-hard-drive configuration.
• The PreCD, backup folder, image is restored from the online image, when the hard drive has failed. This is only available on systems with a two-hard-drive
configuration.
• Generates a log report with HTML format.
• Database maintenance tool backs up and restores the database manually.
• Enhanced DICOM diagnosis tool to perform Echo SCU and Storage SCU testing.
• Total Quality Tool for Classic CR System.
• Diagnostics Tool for Classic CR System.
• Fast-scan linearity table calculation is available for Long-Length Image on the Classic CR system.
• Configuration for the Point-of-Care/Vita CR System settings.
• HL7 Interface Tool.
• HTTPS Configuration
• CR Tools
• DR Management.

System Integration
• P-value and true-size printing are supported for:
– DryView 5700
– DryView 5800
– DryView 5850
– DryView 5950
– DryView 6800
– DryView 6850
– DryView 8900
– DRYSTAR 5300
– CHROMA Printer
– DRYPIX 2000
– Other

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• CARESTREAM PACS integration 10.1 SP1

• DIRECTVIEW CR 5.2 integration

Hard Disk Drive (HDD) Partitioning

HDD partitioning is necessary for security and optimum performance.
• Drive C:
– WINDOWS Operation System (OS).
– Software programs only.
– With the OS and software programs on a different partition from the images, the process to ghost or ghost back is simplified in case the system is infected by
a virus or running abnormally.
• Drive D and E:
– Image data backup (PreCD).
– Database storage.
– Putting the image and database files on separate partitions improves the system performance while maintaining access to the database.
• Drive F:
– Online image storage.
– Online images must be stored separately from the PreCD and storage database to help ensure image data safety.
– In a single hard drive configuration, the online image data is manually backed up daily.
– In a two-hard-drive configuration, the online image data is stored on the second hard drive; if one of the two hard drives fails, image data will not be lost.
– With the image data stored on separate hard drives, tools are available to rebuild the PreCD and Online image data in the event of a hard drive failure.
• Drive G:
– Used to back up system configuration files, system information files, and license key.
– Service tools.
– This area is reserved for service files and special programs.

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Using the Auto-Partition Tool to Partition and Size the Hard Drive(s)

Important
• This tool can be used with Image Suite MR3 with WINDOWS 7, Image Suite V4 with WINDOWS 7 64 bit Pro, Image Suite V4 MR5 or higher with WINDOWS 10
64 Bit Pro, WINDOWS 8.1 64 bit Pro, or Image Suite V 2.
• With Image Suite V4, the Image Suite Install Wizard will perform the partitioning automatically if you select that option during the installation.
• For the partition tool to work with V4, you must do the procedure to turn off Security Protection and delete restore points.
• You must be logged on to the Image Suite computer as an administrator.
• Image Suite supports the RAID Level 1 configuration.
• RAID Level 1 can be used in the single hard drive configuration with the minimum requirements for the WINDOWS 7 Operating System (Professional 32 bit). See
the Specifications for the CARESTREAM Image Suite, 8H9751.
• For a two-hard-drive configuration, the RAID Level 1 configuration is not necessary.

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Check that the System Is Set to MBR

Important
Prior to V4 MR2, the auto partition tool in the Image Suite Install Wizard for the V4 Software supports systems with an MBR Disk only. If your system is set to the GPT
Disk format, you must do the partitioning for the hard drive manually before installing Image Suite V4.
For V4 MR2 and higher, the auto partition tool is on the master CD for GPT support.
The following procedure will show how to check the disk format your system is using.

[1] From the desktop, go to the Disk Manager screen.

[2] Right-click Disk 0 and check if Convert to GPT Disk is on the list.
[3] Is Convert to GPT Disk on the list?
• If Convert to GPT Disk is on the list, your system is set to MBR. Advance to Turn off Security Protection and Delete Restore Points for Image Suite V4 only
on Page 25, and then use the Image Suite Install Wizard for V4 software to auto partition the hard drive.
• If Convert to MBR Disk is on the list, your system is set to GPT. You must acquire the partitioning application for the GPT disk type and do the partitioning
manually before you begin the installation for the Image Suite V4 software.

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Turn off Security Protection and Delete Restore Points for Image Suite V4 only

Important
If using the auto partition tool in the Image Suite Install Wizard for V4 software, this procedure must be done before the installation and before starting the auto partition
process in the Image Suite Install Wizard. See the Software Installation Instructions for Image Suite V4 Software, 6K7945.
[1] Access the System Protection by right-clicking Computer and selecting Properties or clicking Control Panel and selecting System.

[2] Click System Protection.

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[3] At the System Properties screen, click Configure.

[4] For the WINDOWS 8.1 and WINDOWS 10 Operating System, select Turn on system protection, or for the WINDOWS 7 Operating System, select Restore
system settings and previous version of files.
[5] Click Delete to delete all restore points.

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[6] Click OK.

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[7] At the System Protection for (C:) screen, for the WINDOWS 8.1 and WINDOWS 10 Operating System, select Disable system protection, or for the
WINDOWS 7 Operating System, select Turn off system protection.

[8] Click OK and close the screen.

Using the Auto-Partition Tool

[1] Double-click the DiskPartition.exe file.
[2] Wait for the application to complete.

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[3] At the Carestream Image Suite Auto Partition Tool:

• Check that the partitions are correct.
– Prior to V4 MR5: For the Auto Partition Tool 1.1 (left screen above), the (C:) System partition supports 50 GB.
– V4 MR5 or higher: For the Auto Partition Tool 1.4 (right screen above), the (C:) System partition supports 50, 100, and 150 GB. Use the Change target
C partition space drop-down list to make your selection.
• Click Start.

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[4] At the Warning screen, click OK.

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[5] At the Carestream Image Suite Auto Partition Tool - 1.0 screen:
• Wait for the application to complete.
• Click Export Log.
[6] Store the log file in the desired directory.
[7] Click Finish.
[8] Click Start > Computer.
[9] Check for the correct partitions.

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Procedure to Partition the Hard Disk Drive using the WINDOWS 7, WINDOWS 8.1, or WINDOWS 10 Partitioning Software

Important
• This procedure assumes that:
– The current partitioning of the hard disk will allow a new allocation of disk space.
– The new allocation of disk space does not exceed the capacity to support the other partitions.
• You must change the drive letter for the CD-ROM drive from D to I. See the Specifications for the CARESTREAM Image Suite, 8H9751, for the required allocation
for the drive letters.
[1] Log on as Administrator.
[2] Select Start > Control Panel > System and Security > Administrative Tools. For WINDOWS 10, select Start > Computer Management.

[3] Click Computer Management.

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[4] Double-click Storage.

[5] Double-click Disk Management.

[6] Right-click the unallocated or free space and select New Simple Volume.

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[7] At the New Simple Volume Wizard screen, click Next.

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Important
The volume size is recorded in MB.
[8] At the New Simple Volume Wizard - Specify Volume Size screen, type the new allocation of disk space for the disk drive in MB.
[9] Click Next.

[10] At the New Simple Volume Wizard - Assign Drive Letter or Paths screen, next to Assign the following drive letter, select the correct drive letter for the new
location.
[11] Click Next.

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[12] At the New Simple Volume Wizard - Format Partition screen, next to Volume Label, select the desired partition name.
[13] Keep:
• File System as NTFS
• Allocation unit size as Default
[14] Click Next.

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[15] Check that the information under You selected the following settings is correct.
[16] Click Finish.
[17] Do steps Step 5 - Step 16 for the other drive letters.
[18] Restart the computer.

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Procedure to Repartition the Hard Disk Drive after WINDOWS 7 OS Installed

Important
• This procedure was designed using the EASUS PARTITION MANAGER software application.
• It is not required that you use the EASUS PARTITION MANAGER software application to partition a hard disk.
• There are many software applications that can be used to partition a hard disk.
• This procedure assumes that:
The current partitioning of the hard disk will allow a new allocation of disk space.
The new allocation of disk space does not exceed the capacity to support the other partitions.
• You must set the system BIOS of the Image Suite computer to boot from the CD-ROM.
[1] Boot the Image Suite computer.
[2] At the prompt, press the F9 key.
[3] At the System BIOS screen, set the Image Suite computer to boot first from the CD-ROM.
[4] Close the System BIOS screen.
[5] Insert the application CD.
[6] Wait for the application to load.
[7] Click OK.
[8] Delete all the partitions except for the one that contains the WINDOWS 7 Operating System.
[9] Using the Resize function, change the size of the partition that contains the WINDOWS and Operating System to the correct size, which is about 7 % or the total
hard disk size.
[10] Right-click the unallocated space and select Create from the list.
[11] Select the following settings:
• Create As to Logical
• File System to NTFS
• Cluster Size to Default
• Partition Size to 32 GB or 40 % of the total disk size, whichever is greater
[12] Click OK.
[13] Do Step 10–Step 12 for all other partitions using the requirements listed in the Specifications for the CARESTREAM Image Suite, 8H9751.
[14] Click:
• Apply
• Yes

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[15] Wait for the changes to be applied to each of the partitions.

[16] For each partition:
a. Right-click the partition and select Format.
b. Set the Partition Label to the required label as listed in the Specifications for the CARESTREAM Image Suite, 8H9751.
c. Click OK.
[17] Click:
• Apply
• Yes

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Section 3: Specifications

Equipment Specification

Important
• The Image Suite computer must be configured correctly for the Image Suite software to operate correctly.
• For the correct configuration settings for the Image Suite equipment and network, see the Specifications for the CARESTREAM Image Suite, 8H9571.

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Section 4: Required Maintenance Tasks

Important
The channel partner must routinely perform the following maintenance tasks:
• Perform a backup on the system partition after installing new software or providing new configuration information.
• Install the anti-virus utilities—including optional utilities—on all machines.
• Ensure that the anti-virus data is updated or can be updated automatically.
Upon successful installation, the software:
• Applies the default system configuration.
• Provides the SMPTE test image for calibration.
• Provides a demo mode with images for demonstration.

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Section 5: Configuring the System

Rescheduling Tasks
[1] Verify with the customer whether the system shuts off each night.
[2] Change the time for the full database backup from 12:00 PM to the current
time.
[3] Configure GCPACS backup Scheduled Tasks (auditbackup, wggcbackup).

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Starting Service Configuration

Important
• The Image Suite software installs a shortcut on the desktop to access the Service Configuration screen.
• If the shortcut is not available on the desktop, the Service Configuration screen can be accessed at C > Program Files > ImageSuite > PrimaryWS >
Service_Cfg.exe.
[1] At the desktop of the Image Suite computer, double-click the Image Suite Service Configuration icon.
[2] If necessary, make configuration updates.
[3] Exit the Service Configuration screen and restart all services to allow configuration updates to become effective.

Important
An error is indicated by a message with red text. The error message appears in the system log bar. You must check the configuration or contact Carestream Health
Service.

Configuration for the System Management

Important
• You must use this procedure to set up a new user for Service.
• To do the setup for new users for the customers site, you must:
– Ask the customer for the correct settings.
– Read the Specifications for the CARESTREAM Image Suite, 9J0794.
– Complete all settings that are marked with an asterisk (*).
• When changes are made to the System Management screens, you must log out and then log on again.
• After you log on again, if a new user was added, you must type the new user name for the first time.
• After the new user name is typed for the first time, the user name will display in the user name drop-down list.

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System
Menu
ion

[1] At the Worklist screen, click the System Menu icon.

[2] Click System Configuration.

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[3] At the System Management Panel screen, click User Management.

[4] At the User Profile Management screen, click Add.

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[5] Under User Role, select the correct role for the user being set up.

Note
For the service user role, it is recommended that all roles be selected.
[6] Type the correct information for the User Role into the remaining fields.
[7] Click:
• OK
• Exit
[8] At the Worklist screen, click the System Management icon.

[9] At the System Management Panel screen, click System Settings.

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[10] On the left margin, under System Settings, click Password Policy.

Note
The default settings appear.
[11] Ask the customer if the default settings must be changed.
[12] Select the correct settings for:
• Password Expiration Settings
• Password Settings
[13] Click:
• Save
• Exit

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[14] On the left margin, under System Settings, click Image Processing.
[15] Ask the customer for the correct settings to be selected.
[16] On the Image Processing screen, check that the correct options are selected for:
• Image Process
• LLI Source Imager Distance (cm)
[17] At the Configuration Change screen, click:
• Save
• Exit

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Important
• This setting only applies to third-party PACS. You must ask the customer for the correct settings.
• Rule setting can be set to Auto Delivery if the customer has no date routing rules.
[18] On the left margin, under Rule Settings, click Data Routing Rule.
[19] Click Add.
[20] Under Name & Type, type the name in the RuleName field.
[21] Select Schedule.
[22] Click: Next.

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Important
• The information in the Institution Name field appears in the DICOM file header.
• You must ask the customer for the correct information for the Institution Name.
[23] On the left margin, under System Settings, click System Settings.
[24] Check that the settings are correct.
[25] Click:
• Save
• Exit
[26] Close the window.

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Important
You must log off the System Configuration application and log on again for the new system settings to appear.

Logging on to Configuration Services

[1] Double-click Image Suite Service Configuration on the desktop.
[2] For the Service Configuration login, enter:
• cshsvc as the user name (service account name)
• Service1 as the password
[3] Click Login.

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The configuration dialog includes eleven configuration menus. The left side of the
dialog lists the menus, including:
• Printer Register—Add, remove, or update a DICOM printer.
• Modality Register—Add, remove, or update a DICOM modality. For version
V3, only available with the PACs module option.
• Other PACS Registration—Add, remove, or update a third-party PACS.
• Storage Settings—Update any storage setting for CARESTREAM Image
Suite.
• System Information—View the system settings information.
• DICOM Settings—View the DICOM settings.
• SMS Settings— Update the settings for the system storage management.
Add configuration for the Image Archive and the Storage LRU tasks. For
version V3, only available with the PACs module option.
• Modality Settings—Maintain the list of supported modalities. For version
V3, only available with the PACs module option.
• Body Part/Position Mapping (Version V2 only) — Define the mapping
rules between the procedure code and the system body part/view position.
• Modality Worklist—Register the modality worklist SCP server to provide the
Modality Worklist for reconciliation. Enables CARESTREAM Image Suite to
act as the Modality Worklist SCU and support querying the Modality Worklist
from the RIS. Add configuration for the Image Archive and Storage LRU
tasks.
• HL7 Setting—Configure the remote EMR/EPR/PM IP address, port number,
and code page.

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Important
To avoid configuration errors, you must configure the items sequentially as they
are listed in the System Configuration screen.
[4] Configure each item in sequence, starting with Printer Register and ending
with HL7 Settings.
The configuration menus include one or more of the following buttons.
To start, see Registering a New Printer on Page 55.

Button Name Function

Add Provides controls or a window to
create a new configuration item or
setting.

Delete Removes a configuration item.

Save Retains configuration item settings.

Import From File Restores or overwrites the existing

configuration settings with exported
backup configuration settings.

Copy Selected As Copies the configuration settings.

Edit Provides controls or a window to

modify the configuration item or
setting.

Help Links to the service online help

instructions for the Image Suite.

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Exporting Configuration Settings

Exporting the configuration allows you to save the settings to the Service directory in the configuration file Lcpconfig.dat.
[1] Create a configuration setting in Service Configuration for a menu such as Printer Register or Modality Register.
[2] Click Export Cfg.
[3] Browse to the Service directory.
[4] Name the configuration file systemconfig.dat.
[5] Click Save.

Importing Configuration Settings

Importing the configuration allows you to overwrite the settings for a Service Configuration menu or restore a deleted configuration.
[1] Select a menu in Service Configuration such as Printer Register or Modality Register.
[2] Click Import Cfg.
[3] Browse to the Service directory.
[4] Select the configuration file.
[5] Click Open. The settings are applied to the menu.

Important
You must save and upload the configuration settings to retain the settings in the menu and make the settings active in the system.
[6] Click Save .
[7] Click Upload. The settings are applied to the system.

Comparing Configuration Settings

Comparing the configuration allows you to view a summary of the differences between an older configuration file and a newer configuration file.
[1] Click Compare Cfg.
[2] In Select Old Configuration File, browse to the Service > Backup folder and select the configuration file.
[3] Click Open.
[4] In Select New Configuration File, browse to the Service > Backup folder and select the configuration file.
[5] Click Open.
The utility displays a summary in a Notepad file.
[6] Review the data.
[7] Save the.txt file (optional).

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Registering a New Printer

[1] Click Printer Register.
[2] Click Add .

Important
• You must complete the required fields. Required fields are indicated with the
asterisk symbol *.
• You must enter a unique, exclusive name in the PrinterName* field.
[3] Enter data in the following required fields:
Required Field Required Information
PrinterName* A unique name for the printer. The name appears in
the Print Panel for CARESTREAM Image Suite.
AETitle* The corresponding DICOM AE Title of the printer.
PortNo* The DICOM port number of the printer.
IPAddress* The IP address of the printer.
PageFormat* The format for the number of pages printed to a sheet
of paper (media).
Note
Some modalities cannot support a special layout such
as 1 x 3 or 3 x 1. Refer to the printer manual for details.
a. Select all the formats supported by the printer.
b. Click to add the formats to the right list box.
MediaSize* The physical dimensions of the sheet of paper
(media).

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Important
• An unsupported printer model could affect the quality of the output. For
optimum results, use a supported printer model.
• You must use a gray scale printer type.
[4] Enter data in the remaining fields (optional).
Optional Field Information
AEDescription Any description of the printer
Manufacturer The manufacturer of the printer
ModelNumber The model number for a supported printer model
MediaType The type of media (film)
Location The location of the printer
DfMediaSize The default print film size for the printer
PrinterType The type of printer. Select the gray scale option

[5] Click Save .

[6] Click Yes at the Service_cfg box.
[7] Click Upload.
[8] In the Modify Reason box, enter a description.
[9] Click OK.

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[10] Click ExportCfg.

[11] Browse to the Service > Backup directory.
[12] Name the .cfg file.
[13] Click Save.
[14] Click the next menu (Modality Register) to continue with configuration
tasks.

Important
You must use the Image Suite Utility Center to restart services and activate the
new configuration. After all configuration tasks are complete, see Controlling
System Services and Connectivity on Page 110.

Modifying a Registered Printer

[1] Click Printer Register.
[2] Select the name of the printer from the NameList drop-down list.
[3] Modify any of the required or optional fields. For details about specific fields, see Registering a New Printer on Page 55.
[4] Click Save .
[5] Click Upload.
[6] In the Modify Reason box, enter a description.
[7] Click OK.
[8] Export the modified configuration. See Exporting Configuration Settings on Page 54.

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Important
You must use the Image Suite Utility Center to restart services and activate the new configuration. After all configuration tasks are complete, see Controlling System
Services and Connectivity on Page 110.

Adding an OEM DICOM Printer

[1] Click Printer Register.
[2] Click Edit .
[3] Select the model of the printer from the Model list drop-down list.
[4] Use the Add Model button to add a printer model into the model list.
[5] Type all of the required or optional information into the fields.
[6] Click Save .
[7] Click Upload.
[8] In the Modify Reason box, enter a description.
[9] Click OK.

Important
You must use the Image Suite Utility Center to restart services and activate the new configuration. After all configuration tasks are complete, see Controlling System
Services and Connectivity on Page 110.

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Registering a New Modality

[1] Click Modality Register.
[2] Click Add to open the Primary window.

Important
• You must complete the required fields. Required fields are indicated with the
asterisk symbol *.
• Changes to the modality registration are not valid until the SSCP Server
restarts.
• You must use a unique, exclusive name in the ModalityName* field.
[3] Enter data in the following required fields:
Required Field Required Information
ModalityName* A unique name for the modality. The name must
match the Station Name of the modality. The name is
used for DICOM input statistics.
AETitle* The corresponding DICOM AE Title of the modality.
IPAddress* The IP address of the modality.
ModalityType* The type of modality.

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[4] Enter data in the remaining fields (optional).

Optional Field Information
AEDescription Any description of the modality.
PortNo The DICOM port number of the modality.
If the registered modality supports
Storage Commitment SCU, specify the
Port No and CARESTREAM Image Suite
will send an N-EVENT-REPORT
message to the modality through a new
association on this port.
Manufacturer The manufacturer of the modality.
ModelNumber The model number for the modality.
Location The location of the modality.
SupportStorageCommitment The DICOM storage commitment service
confirms that an image is permanently
stored by a device. The Service Class
User modality uses the confirmation from
the Service Class Provider (SCP) to
confirm that it is safe to delete the
images locally.
SC timeout(SEC) The default value is 0 and indicates that
the modality supports storage
commitment. If the modality does not
support storage commitment, assign a
valued integer (seconds).
TransCode Select if the modality is GB18030 or
Japanese character set encoded.

[5] Click Save .

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[6] Click Reconciliation Rule.

[7] Select options based on customer-defined parameters.
[8] Click Save .
[9] Click Exit to return to Modality Register.
[10] Click Upload.
[11] In the Modify Reason box, enter a description.
[12] Click OK.

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[13] Click ExportCfg.

[14] Browse to the Service > Backup directory.
[15] Name the .cfg file.
[16] Click Save.
[17] Click the next menu (Other PACS Registration) to continue with
configuration tasks.

Important
You must use the Image Suite Utility Center to restart services and activate the
new configuration. After all configuration tasks are complete, see Controlling
System Services and Connectivity on Page 110.

Modifying a Registered Modality

[1] Click Modality Register.
[2] Click the name of the modality from the NameList menu.
[3] Click Edit to open the Primary window for the selected modality.
[4] Modify any of the required or optional fields. For details about specific fields, see Registering a New Modality on Page 59.
[5] Click Save .
[6] Click Reconciliation Rule.
[7] Select options based on customer-defined parameters.
[8] Click Save .
[9] Click Exit to return to Modality Register.
[10] Click Upload.
[11] In the Modify Reason box, enter a description.
[12] Click OK.
[13] Export the modified configuration. See Exporting Configuration Settings on Page 54.

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Important
You must use the Image Suite Utility Center to restart services and activate the new configuration. After all configuration tasks are complete, see Controlling System
Services and Connectivity on Page 110.

Copying a Registered Modality

[1] Click Modality Register.
[2] Click the name of the modality from the NameList menu.
[3] Click Copy Selected As to create a duplicate of the selected modality.

Important
You must enter a unique Net AE Name for the modality.

[4] In the Input Net AE Name box, enter a unique name.

[5] Click OK.
[6] Modify any of the required or optional fields. For details about specific fields, see Registering a New Modality on Page 59.
[7] Click Save .
[8] Click Reconciliation Rule.
[9] Select options based on customer-defined parameters.
[10] Click Save .
[11] Click Exit to return to Modality Register.
[12] Click Upload.
[13] In the Modify Reason box, enter a description.
[14] Click OK.

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[15] Export the modified configuration. See Exporting Configuration Settings on Page 54.

Important
You must use the Image Suite Utility Center to restart services and activate the new configuration. After all configuration tasks are complete, see Controlling System
Services and Connectivity on Page 110.

Deleting a Modality
[1] Click Modality Register.
[2] Click the name of the modality from the NameList menu.
[3] Click Delete .

Important
Clicking Yes in the Service.cfg prompt removes the configuration.
[4] Click Yes at the Service.cfg prompt. The configuration is immediately removed from the system.

Note
If you exported .cfg files, you can restore the modality configuration using ImportCfg. See “Importing Configuration Settings” on Page 54.
[5] Click Upload.
[6] In the Modify Reason box, enter a description.
[7] Click OK.
[8] Export the modified configuration. See Exporting Configuration Settings on Page 54.

Important
You must use the Image Suite Utility Center to restart services and activate the new configuration. After all configuration tasks are complete, see Controlling System
Services and Connectivity on Page 110.

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Registering a New PACS

[1] Click Other PACS Registration.
[2] Click Add .

Important
• You must complete the required fields. Required fields are indicated with the
asterisk symbol *.
• You must enter a unique, exclusive name in the AEName* field.
[3] Enter data in the following required fields:
Required Field Required Information
AEName* A unique name for the third-party PACS. The name
appears in the source or destination list box of relative
panels for CARESTREAM Image Suite.
IPAddress* The IP address of the third-party PACS.

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Important
• Some of the optional DICOM-related settings are inactive. Selecting the
checkbox will activate the setting for configuration.
• Identical SSCP AE Titles for different PACS systems may cause image
retrieval to fail.
• You must use a different SSCP AE Title for each separate third-party PACS.
• The AE Title is case sensitive.
[4] Enter data in the remaining fields (optional).
Optional Field Information
SSCP AE Title The DICOM title of the third-party PACS.
SSCP Port No The DICOM port number of the third-
party PACS.
Storage Commitment Select Not Allowed or Different
Association.
SSCU AE Title The DICOM title of the third-party PACS.
Each PACS must have a unique title.
Modality Type The image type(s) that will be transmitted
from the third-party PACS.
ModelNumber The model number for the third-party
PACS.
AEDescription Any description of the third-party PACS.
Location The location of the third-party PACS.
Manufacturer The manufacturer of the third-party
PACS.

[5] Click Save .

[6] Click Exit to return to Other PACS Registration.
[7] Click Upload.
[8] In the Modify Reason box, enter a description.
[9] Click OK.

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[10] Click ExportCfg.

[11] Browse to the Service > Backup directory.
[12] Name the .cfg file.
[13] Click Save.
[14] Click the next menu (Storage Settings) to continue with configuration
tasks.

Important
You must use the Image Suite Utility Center to restart services and activate the
new configuration. After all configuration tasks are complete, see Controlling
System Services and Connectivity on Page 110.

Modifying a Third-Party PACS Registration

Important
Changes to a third-party PACS registration may remain inactive until specific services restart such as SSCP Server or Rule Server.
[1] Click Other PACS Registration.
[2] Click the name of the PACS from the NameList menu.
[3] Click Edit to open the Primary window for the selected PACS.
[4] Modify any of the required or optional fields. For details about specific fields, see Registering a New PACS on Page 65.
[5] Click Save .
[6] Click Reconciliation Rule.
[7] Select options based on customer-defined parameters.
[8] Click Save .
[9] Click Exit to return to Other PACS Registration.
[10] Click Upload.

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[11] In the Modify Reason box, enter a description.

[12] Click OK.
[13] Export the modified configuration. See Exporting Configuration Settings on Page 54.

Important
You must use the Image Suite Utility Center to restart services and activate the new configuration. After all configuration tasks are complete, see Controlling System
Services and Connectivity on Page 110.

Deleting a Third-Party PACS Registration

[1] Click Other PACS Registration.
[2] Click the name of the PACS from the NameList menu.
[3] Click Delete .

Important
Clicking Yes in the Service.cfg box removes the configuration.
[4] Click Yes in the Service.cfg box.

Note
If you exported .cfg files, you can restore a PACS configuration using ImportCfg. See Importing Configuration Settings on Page 54.
[5] Click Upload.
[6] In the Modify Reason box, enter a description.
[7] Click OK.
[8] Export the modified configuration. See Exporting Configuration Settings on Page 54.

Important
You must use the Image Suite Utility Center to restart services and activate the new configuration. After all configuration tasks are complete, see Controlling System
Services and Connectivity on Page 110.

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Updating Storage Settings

[1] Click Storage Setting.
[2] Click Add .

Important
• You must complete the required fields. Required fields are indicated with the
asterisk symbol *.
• You must restart the system after updating the settings. The storage settings
remain inactive until computer is restarted.
• For optimum performance, use the local storage system for storing image
data.
• A Network Attached Storage (NAS) location can be used for storage. The
customer must configure the full read and write permission at the NAS side
and create a share folder. You must ask the customer for the folder name and
the IP address to add the network folder to the storage settings. The NAS
folder is used as a local storage location, the same as that which is created
in the local drive.
network folder name with IP address [3] Enter data in the following required fields:
Required Field Required Information
AEName(A)* The description for the storage.
RootDir(R)* The directory to access on the StorageAE such as
Image or cacheImage.
RootDir(R)* If there is a network folder for storage, you must us
the IP address with the name of the folder.
Capacity(C)* The maximum allocable capacity of this StorageAE.

Important
• It is recommended that the FE check and correct this value periodically.
• If this value is not checked or corrected, it can cause a waste of storage
space.
[4]
Optional Field Information
Used Space This field will be updated by the system automatically.

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[5] Click OK.

[6] Click Upload.
[7] In the Modify Reason box, enter a description.
[8] Click OK.
[9] Click ExportCfg.
[10] Browse to the Service > Backup directory.
[11] Name the .cfg file.
[12] Click Save.
[13] Click the next menu (System Information) to continue with configuration
tasks.

Important
You must use the Image Suite Utility Center to restart services and activate the
new configuration. After all configuration tasks are complete, see Controlling
System Services and Connectivity on Page 110.

Modifying Storage Settings

[1] Click Storage Settings.
[2] Click the name of the StorageAE from the NameList menu.
[3] Click Edit .
[4] Modify any of the required fields. For details about specific fields, see Updating Storage Settings on Page 69.
[5] Click Save .
[6] Click Exit to return to Storage Settings.
[7] Click Upload.
[8] In the Modify Reason box, enter a description.
[9] Click OK.
[10] Export the modified configuration. See Exporting Configuration Settings on Page 54.

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Important
You must use the Image Suite Utility Center to restart services and activate the new configuration. After all configuration tasks are complete, see Controlling System
Services and Connectivity on Page 110.

Deleting Storage Settings

[1] Click Storage Settings.
[2] Click the name of the StorageAE from the NameList menu.
[3] Click Delete .

Important
Clicking Yes in the Service.cfg box removes the configuration.
[4] Click Yes in the Service.cfg box.

Note
If you exported .cfg files, you can restore a storage configuration using ImportCfg. See Importing Configuration Settings on Page 54.
[5] Click Upload.
[6] In the Modify Reason box, enter a description.
[7] Click OK.
[8] Export the modified configuration. See Exporting Configuration Settings on Page 54.

Important
You must use the Image Suite Utility Center to restart services and activate the new configuration. After all configuration tasks are complete, see Controlling System
Services and Connectivity on Page 110.

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Viewing System Information

Note
CARESTREAM Image Suite can act as a service class provider and as a service
class user.
[1] Click System Information and review the information.
[2] Click the next menu (DICOM Settings) to continue with configuration tasks.

Important
You must use the Image Suite Utility Center to restart services and activate the
new configuration. After all configuration tasks are complete, see Controlling
System Services and Connectivity on Page 110.

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Updating DICOM Settings

[1] Click DICOM Settings.

Important
For the DICOM settings, the required information is ImageSuite with no space
and is case sensitive.
[2] Enter data in the following required fields:
Required Field Required Information
SSCP AE* ImageSuite
SSCU AE* ImageSuite
PSCU AE* ImageSuite
MWLSCU AE* ImageSuite
PortNo.* 104

[3] Click Save .

Modifying DICOM Settings

Important
For special integration cases; otherwise, do not change it.
[1] Click DICOM Settings.
[2] Modify any of the required fields. For details about specific fields, see Updating DICOM Settings on Page 73.
[3] Click Save .
[4] Click Upload.
[5] In the Modify Reason box, enter a description.
[6] Click OK.
[7] Export the modified configuration. See Exporting Configuration Settings on Page 54.

Important
You must use the Image Suite Utility Center to restart services and activate the new configuration. After all configuration tasks are complete, see Controlling System
Services and Connectivity on Page 110.

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Updating SMS Settings

Important
• You must complete the required fields. Required fields are indicated with the
asterisk symbol *.
• You must restart the system services after updating the settings. The SMS
Settings remain inactive until CARESTREAM Image Suite services are
restarted.
• SMS settings control System Storage Management processes such as
archiving, back up, and recovery.
[1] Click SMS Settings.
[2] If the image is not to be backed up, select None Archive Mode.

Note
The Pre-CD buffer is used to archive and back up image data and enable image
data recovery in case of image loss during online storage. If a new device to store
more online images is needed, additional storage can be added through the
Service Configuration Tool.
[3] Enter data for the preferred Image PreCD and the Database PRECD.
Required Field Required Information
Disk Count The number of disk data buffers stored before writing
to disk or media.
Prefix Separates the three PreCD types by prefix.
Disk Size The size of each buffer.
Disk Type The type of media such as CD or DVD.
Location The temporary storage directory for the buffer prior to
writing to disk or media.

[4] Under Image Archive and Storage LRU, type the correct setting for:
• Interval
• Time Slice
[5] Click Save .
[6] Click Upload.
[7] In the Modify Reason box, enter a description.

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[8] Click OK.

[9] Click ExportCfg.
[10] Browse to the Service > Backup directory.
[11] Name the .cfg file.
[12] Click Save.
[13] Click the next menu (Modality Settings) to continue with configuration
tasks.

Important
You must use the Image Suite Utility Center to restart services and activate the
new configuration. After all configuration tasks are complete, see Controlling
System Services and Connectivity on Page 110.

Modifying SMS Settings

[1] Click SMS Settings.
[2] Modify any of the required fields. For details about specific fields, see Updating SMS Settings on Page 74.
[3] Click Save .
[4] Click Upload.
[5] In the Modify Reason box, enter a description.
[6] Click OK.
[7] Export the modified configuration. See Exporting Configuration Settings on Page 54.

Important
You must use the Image Suite Utility Center to restart services and activate the new configuration. After all configuration tasks are complete, see Controlling System
Services and Connectivity on Page 110.

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Adding a New Modality

[1] Click Modality Settings.
[2] Click Add .

Important
• An SOP class must be in accordance with the DICOM standard.
• You must complete the required fields. Required fields are indicated with the
asterisk symbol *.
• You must restart the system services after updating the settings. The
Modality Settings remain inactive until CARESTREAM Image Suite
services are restarted.
• The default SOP is MG.
[3] Enter data in the following required fields:
Required Field Required Information
Modality Name* A name for the modality.
SOP Class* See the conformance statement.

[4] Enter data in the remaining fields (optional).

Optional Field Information
Alias This field is normally empty.
Compression Select No Compression or Lossless Compression.

[5] Click OK.

[6] Click Upload.
[7] In the Modify Reason box, enter a description.
[8] Click OK.

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[9] Click ExportCfg.

[10] Browse to Service > Backup.
[11] Name the .cfg file.
[12] Click Save.
[13] Click the next menu (Modality Worklist) to continue with configuration
tasks.

Important
You must use the Image Suite Utility Center to restart services and activate the
new configuration. After all configuration tasks are complete, see Controlling
System Services and Connectivity on Page 110.

Changing a Modality Setting

Important
• By default, CARESTREAM Image Suite supports up to 10 modalities. You can change the default modalities as well as a new alias.
• You must restart the system services after updating the settings. The Modality Settings remain inactive until CARESTREAM Image Suite services are restarted.
[1] Click Modality Setting.
[2] Select an existing modality and click Edit .
[3] Modify any of the required or optional fields. For details about specific fields, see Adding a New Modality on Page 76.
[4] Click OK.
[5] Click Upload.
[6] In the Modify Reason box, enter a description.
[7] Click OK.
[8] Export the modified configuration. See Exporting Configuration Settings on Page 54.

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Important
You must use the Image Suite Utility Center to restart services and activate the new configuration. After all configuration tasks are complete, see Controlling System
Services and Connectivity on Page 110.

Deleting Modality Settings

[1] Click Modality Settings.
[2] Click the name of the modality from the Modality Name List menu.
[3] Click Delete .

Important
Clicking Yes in the Service.cfg box removes the configuration.
[4] Click Yes in the Service.cfg box.

Note
If you exported .cfg files, you can restore a modality configuration using ImportCfg. See Importing Configuration Settings on Page 54.
[5] Click Upload.
[6] In the Modify Reason box, enter a description.
[7] Click OK.
[8] Export the modified configuration. See Exporting Configuration Settings on Page 54

Important
You must use the Image Suite Utility Center to restart services and activate the new configuration. After all configuration tasks are complete, see Controlling System
Services and Connectivity on Page 110.

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Body Part/Position Mapping

Important
For the Veterinary application, you must choose the Species first.
[1] Click Body Part/Position Mapping.
[2] Click Add .
[3] Enter the name of the Procedure Code.
[4] Select an option from the Body Part drop-down list.
[5] Select the desired View Position from the drop-down list.
[6] Click OK.
[7] Click Save .
[8] Click Upload.
[9] Click OK.
[10] Browse to the Service drive and select the Backup directory.
[11] Click ExportCfg.
[12] Browse to Service > Backup.
[13] Name the .cfg file.
[14] Click Save.
[15] Click Exit to close the Service Configuration window.

Important
You must use the Image Suite Utility Center to restart services and activate the
new configuration.
[16] Access the Image Suite Utility Center and restart services. See Controlling
System Services and Connectivity on Page 110.

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Enabling the Modality Worklist Query

Important
• You must select Connect 3rd Party RIS to activate the parameter fields.
• You must restart all the services for the parameters to take effect, including
the MWL SCU server. The system will run the MWL SCU in the background
and retrieve the Worklist periodically.
• Refer to the top screen for Software Versions before V4 MR5 and the bottom
screen for Software Version V4 MR5.
[1] Click Modality Worklist.
[2] Select Connect 3rd Party RIS.
[3] Enter data in the following required fields:
V4 MR5
Required Field Required Information Only
Peer RIS AE The AE title of the RIS that will provide
Title* Modality Worklist SCP.
Station Name* The name of the station that will be
retrieved for the Modality Worklist.
IP Address* The IP address of the server which
provides the Modality Worklist SCP.
Port* The port number opened and connected
for communication.
Query Interval The interval time in seconds for querying.
(Sec)*
Procedure Start The duration dating back to query and
Time* retrieve the Modality Worklist.
Query The interval time in seconds to trigger the X
Interval(Sec)* retrieving operation.
File Location* Browse to the location of the XML file from X
which data will be retrieved.

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[4] Enter data in the remaining fields (optional).

V4 MR5
Optional Field Information Only
Echo If you check Echo, the system checks that X
the IP Address and Port are correct and
that the system is communicating with
RIS.
Filter By Modality Selecting X
(Filter By AE Title • ALL (default)—will not filter by
unchecked) Modality
• CR—will filter by Modality CR
• DX—will filter by Modality DX
Filter By Modality Selecting X
(Filter By AE Title • ALL (default)—will not filter by
checked) Modality but will filter by AE Title
• CR—will filter by Modality CR and by
AE Title
• DX—will filter by Modality DX and by
AE Title
By Date Only Selecting By Date Only sends only the X
(default) date condition to HIS/RIS.
By Date and Selecting By Date and Time sends date X
Time and time conditions to HIS/RIS.
Connect If you select Connect PatientXML, the
PatientXML system reads and parses a specified XML
file to get the patient/order information.
Auto Update from Check if you want your RIS to do
RIS automatic updates.
Procedure Code Disabled as a default for new installations; X
Validation for upgrades, keep the existing value. If
you disable when there is an existing
value, the Procedure Code will not be
validated. Any invalid code or empty field
will be mapped as Unspecified/
Unspecified in Image Suite.

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Selecting HIS/RIS Procedure Mapping Configuration

This task must be performed by Service personnel only.
[1] In the Modality Worklist screen, click HIS/RIS Procedure Mapping
Configuration. The HIS/RIS Procedure Mapping Configuration window
opens.
[2] Select one of the following:
• Mapping By Specified Field. Select one of the options. The first option
is the default.
• Mapping By Priority

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[3] If Mapping By Priority is selected, under Study Description Mapping, make

a selection. The default is Requested Procedure Description (0032,
1060).
[4] Click OK to save your selection and close or Cancel to close without saving.

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Disabling the Worklist Query

[1] Click Modality Worklist.
[2] Deselect Connect 3rd Party RIS.
[3] Click Save .
[4] Click Upload.
[5] In the Modify Reason box, enter a description.
[6] Click OK.
[7] Export the modified configuration. See Exporting Configuration Settings on Page 54.

Important
You must use the Image Suite Utility Center to restart services and activate the new configuration. After all configuration tasks are complete, see Controlling System
Services and Connectivity on Page 110.

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HL7 Setting

Important
• You must obtain the HL7 specifications for the third-party EMR/EPR/PM
systems from the customer.
• You must obtain the Image Suite HL7 specifications from the Carestream
Health Service Portal and provide the specifications to the customer.
• For all Image Suite HL7 interfaces with the third-party system, you must use
the HL7 interface for configuration and mapping.
• For detailed information on the HL7 Interface, see the Service Manual for the
HL7 Interface, 9G9857, on the Carestream Health Service Portal.
• The Port No. is assigned by the Image Suite system.

[1] Under HL7 Sender, type the correct setting for:

• IP Address - Third-party EMR/EPR/PM system
• Port No - Third-party EMR/EPR/PM system
[2] In the Code Page field, select the correct country from the drop-down list.

Important
Before you exit the Service Configuration screen, you can use the Export icon
to save the service configuration settings to an external storage device for
backup.
[3] Click Save.
[4] Optionally, click one of the following:
• Export Cfg to export settings to an external storage device.
• Import Cfg to import settings from an external storage device.
• Compare Cfg to compare an old configuration to a new configuration.
[5] Upload. After saving, you must click upload before exiting.

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Section 6: Testing the Configuration

Verifying the Registration

[1] At the Login screen:
• Select admin for User Name.
• Type: 123456 for the Password.

Version V3
Version V4

[2] At the Workstation screen, click the System Menu icon located in the upper right corner of the screen.
[3] Select About.

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[4] Review the list of licensed features and options, under Installed Features and
Options.
x.x.x.x.xxx
[5] Is the list correct?
Yes No
Continue to Step 6. Contact the Carestream Health Service for
assistance.
Carestream Health, Inc.
Center of Excellence (COE, formerly the TSC)
1049 West Ridge Road
Rochester, NY USA 14615
1-800-328-2910 (USA only)
585-627-1864 (Outside the USA)
[6] Click anywhere on the window to close the window.

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Validating the System Functionality

Testing Area Tasks

Printing Film • Register a printer. See Registering a New Printer on Page 55.
• Create a film print job.
• Check the print job status in CARESTREAM Image Suite.
• Review the printed film.
Sending Images • Register a modality. See Registering a New Modality on Page 59.
• Send images from the modality to CARESTREAM Image Suite.
• Load images in CARESTREAM Image Suite to verify that the system can receive images.
Loading Images See the user or operation instructions for the CR System connected to the Image Suite.
Archiving Images • See Updating SMS Settings on Page 74. D

• Send images from the modality to CARESTREAM Image Suite.

• Wait for 300 seconds (10 minutes).
• Check the pre-CD directory to confirm whether images were archived successfully.
Archiving Single- • See Updating SMS Settings on Page 74.
Media • Verify that a minimum of one (1) image is in the first pre-CD directory (CD buffer).
• Access Image Suite Utility Center. See Logging on to the Utility Center on Page 107.
• Stop the SMS Server to disable image archiving. See Controlling System Services and Connectivity on Page 110.
• Open the first pre-CD directory.
• Access CARESTREAM Image Suite.
• Record the DISK0001 to the selected CDR, DVD+R or DVD-R.
• Open the first pre-CD directory.
• Change the file name from WRITTEN to ACTIVE.
You can burn the CD/DVD in the Active state at any time.
Offline Storage • Insert a USB flash drive and verify that you can use it for offline storage.
• You can use up to 99 USB devices and up to four USB drives for offline storage.
Backing Up the
Database
Important
You must run a full backup before running an incremental backup.
• See Updating SMS Settings on Page 74.
• Click Start > Settings > Control Panel > Scheduled Tasks. A list of task names such as AUDITBACKUP appears.
• Right-click a backup task and select Run. Repeat the process for each backup task.
• Go to C:\parisgcRadSuite\backup and verify that the directory contains the full backup files.
• Go to E:\database\backup and verify that the directory contains the full backup files and incremental backup files.

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Section 7: Managing the System

Using Remote Access

Important
To access the system remotely through an Ethernet interface, you must ensure that both IP addresses are valid.
You can access the CARESTREAM Image Suite system remotely. The necessary network connection includes Ethernet or dial-in. The access approach is based on
MICROSOFT WINDOWS FTP and Telnet services.
The Smart Link Agent 1.0 is the required application for systems supported by Carestream service.
For system supported by channel partner service, there are other applications that can be used for the remote connection tools.
Service can find the UltraVNC, TeamViewer, or LogMeIn installation packages in the Image Suite V3 software CD.
These applications are not part of the Image Suite V4 software CD. For channel partner service, UltraVNC can be install during the image Suite Install Wizard
application.
From a remote computer, you can access the Image Suite computer using the Image Suite IP address in client tools.

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Set Up the PACS Server for OmniLink DICOM Send and Receive

Important
After the installation for the OmniLink application you must set up the Image Suite computer to allow OmniLink to send and receive DICOM.
[1] Open the OmniLink Application and click Status to display the AE Name, IP Address, and Port Number.

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[2] With the OmniLink application open, double-click the Carestream Image Suite Service Configuration icon.

[3] At the Service Configuration screen, click Other PACS Registration.

[4] Click the Add icon.
[5] Use the data that appears on the OmniLink Status screen and follow the procedure Registering a New PACS on Page 65

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Set Up OrthoView

Important
OrthoView only supports the WINDOWS 7 Operating System.

Configuration
[1] Open the OrthoView application and click the DICOM Network tab in the Preferences for test screen.
[2] Select Preferences.

[3] Click New.

[4] Type the Image Suite information into the Remote Connection Details screen.

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[5] Click Text.

Note
The Connection OK screen appears.

[6] Click OK.

[7] Restart the OrthoView application.

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SERVICE MANUAL

Important
You must have a public network connection to transfer studies from Image Suite to OrthoView.

[8] Open the Template Installer Application.

[9] Double-click any template and click Yes.

[10] Send a study from the Image Suite application to the OrthoView application.

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[11] Open the OrthoView application.

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SERVICE MANUAL

[12] Select:
• The Procedure
• The Template
• Open X-ray

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[13] Make changes and rescale as necessary, click Confirm Oversize.

[14] Click OK to send the study back to Image Suite.

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SERVICE MANUAL

[15] At the Image Suite computer, check that the study, image, and report are there.

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Calibration for the Luminance Using the VeriLUM Plus Application

Important
The VeriLUM Plus application is installed as part of the ImageSuite V4 Install Wizard. For Image Suite V3, you must install the VeriLUM Calibration Software 5.2 Plus
from the Image Suite CD. For either Image Suite V3 or V4, you can use this procedure for setup.
The tool number for the calibration puck is TL5959.
[1] Connect the calibration puck to the USB port of the Image Suite computer.
[2] If necessary, at the Found New Hardware screen, click:
• Next
• Finish
[3] Start the VeriLUM Plus application:
• For WINDOWS 7, at the desktop of the Image Suite computer, select Start>Programs>VeriLUM Plus.
• For WINDOWS 8.1 and WINDOWS 10, at the desktop of the Image Suite computer, click the folder view icon in the task bar and open the Program Files
(x86) then click the VeriLUM Plus application.

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SERVICE MANUAL

Note
If this is the first time that the VeriLUM Plus application is launched on this computer, the Configuration Change screen appears.
[4] Did the Configuration Change screen appear?
Yes No
a. Click Select Display Device. Continue with Step 5.
b. Select the parameters of your display.
c. Click:
• OK
• OK
d. At the desktop of the Image Suite computer,
select Start>Programs>VeriLUM Plus.
e. Continue with Step 5.

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Note
The VeriLUM screen appears.
[5] Click Measure Luminance response for Gamma Correction.

Important
You must hold the calibration puck against the screen:
• Lightly to prevent pressing on the touchscreen
• Until the test is complete
• For approximately 3 minutes
[6] Hold the calibration puck at the center of the screen.
[7] Click Continue.
[8] Wait for the application to complete.
[9] Remove the calibration puck from the screen.
[10] Click Continue.

Note
The linear response plot appears.
[11] Check that the linear response are plots, from + to - in a linear scale.
[12] Click:
• Exit
• Main Menu
[13] Have the customer view the new luminance of the display.
[14] Did the customer accept the new luminance of the display?
Yes No
The procedures is a. At the desktop of the Image Suite
complete. computer, select
Start>Programs>VeriLUM Plus.
b. Click:
• Disable Gamma Correction
• Exit

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Configuration for the https: Secure Network Protocol

Important
When configured, Image Suite V4 supports a HTTPS connection from the web client, which will provide secure transmission of patient demographic and image data to
meet the HIPPA requirement. The user will no longer need to install the VPN application to provide a secure link between Image Suite web client and host PC.
[1] From the desktop of the Image Suite computer, double-click the Carestream Image Suite Utility Center icon.

[2] At the Utility Center screen, under Maintenance Tools, click HTTPS Configuration.
[3] Select the Enable HTTPS check box.

Note
The Certificate Management screen appears.
[4] At the Certificate Management screen, select either the host name or the IP address of the Image Suite computer.

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[5] Click CertificateWizard and wait for the application to start.

[6] Next to Enter the Pass Phrase, type 123456

Note
When you are typing the pass phrase, the numbers do not appear.

[7] Next to Sign the Certificate type Y and press Enter.

[8] Next to Certificate request Certified type Y and press Enter.

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SERVICE MANUAL

[9] At the Internet Information Service screen, click Server Certificates.

[10] Click Import....

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[11] Input ImageSuite.pfx which is generated under the current directory.

[12] For the Password, type 111111
[13] Click OK.

[14] From the left panel, select Default Web Site.

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SERVICE MANUAL

[15] Click Edit Bindings to add https binding.

[16] Click Add.

[17] Select your SSL Certificate.

[18] Click OK.

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[19] Close the Internet Information Service screen.

[20] At the Certificate Management screen, click OK at the Done screen.
[21] Close the Certificate Management screen.

Logging on to the Utility Center

Note
If CARESTREAM Image Suite is running, you must exit to the desktop.
[1] Double-click Image Suite Utility Center on the desktop.
[2] In the Utility Center Login box, enter:
• cshsvc for the user name (service account name).
• Service1 for the password.
[3] Click Login.

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Image Suite connected to the Vita CR System The Utility Center is a tool to diagnose and view error logs and database
information. The Utility Center application includes several menus including:
• System Control—start, stop, manage, and troubleshoot services.
• Network Tools—manage, ping, and view IP addresses.
• Log Tools—generate logs and apply filters to logs.
• DICOM Tools—call any DICOM device. Execute Echo SCU and Storage
SCI testing.
• HL7 Interface Tools—configure and verify the HL7 interface rules and
connectivity to a third-party EMR/EPR/EM system.
• Statistics Tools—collect system information such as license status and
information, storage status, and patient/study/image throughput. The tool can
be configured to run a daily report.
• Maintenance Tools—back up and restore images and database. Clear
system data or reset the system password. Monitor all storage and locate
inconsistencies between image files and indexes in the database.
• CR Tools—manage diagnostics for a Vita, or Classic CR System.
– Vita System Setting—diagnostic tool for a Vita CR System
– Diagnostics Tool and Calculate Linearity Table—diagnostic tools for
Image Suite connected to the Classic CR System the Classic CR system
– TQT Tool—diagnostic tools for a Classic CR System or a Vita CR in
Software Version V3 only
Utility Center includes the following buttons:

Button Function
Halts the process of retrieving status information or applying a
Kill Process change. Use when the process was initiated in error or when
the system is slow.
Save As... Saves the data into a log file (.txt).
Removes the status information that appears in the list on the
Clear
screen. Using Clear does not affect the system data.
Exit Closes the Utility Center box.
Help links to the service online help instructions for the Image
Suite.

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DR Management—Manage the Detector Integration Package (DIP) to add,

Image Suite V4 Connected to the DR System
remove and calibrate the detector(s) used for the DR application. See the
Installation and Configuration for the Detector Integration Package, 6K7917, for
the procedures for DR Management.

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Controlling System Services and Connectivity

System Control
System Control provides you with the capability for checking, starting, or
stopping each process of the system, and shutting down or restarting the
machine.

Button Function
Check System Check the status of current system.
Start Services Start all system services.
Stop System Stop the whole system regardless of the system status.
Check status of each system service. Displays a list of the
Check Services
services with a current status.
Stop Services Stop all system services.
Restart all system services. Log out from lcpacs.exe
Restart Services
before restarting services.
Shut down De-energize the machine.
Restart the machine and transfer the process control to
Reboot
the service manager.

Important
You must restart services after making configuration adjustments through Image
Suite Service Configuration.
The steps are general steps for starting or stopping individual services. Use the
other functions in System Control as needed.
[1] Click System Tools > System Control.
[2] Click Check Services.
[3] Select a service from the list.
[4] Click Start Services or Stop Services.

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Network Tools
Network Tools provides you with the capability for checking or configuring
network settings and testing the network connection.

Button Function
Display Displays the network configuration of the system.
Tests the local CARESTREAM Image Suite workstation for
Test successful network connectivity. Tests whether or not the network
protocol for the workstation is available.
Locates the computer name for a nearby computer (or nearby
Trace PACS). Traces the network connection between the current system
and another node inside the network.
Checks the communication for an IP address for another computer or
Ping PACS. Tests the network connection between the current system
and another node inside the network.

Important
You must enter an IP address or computer name to use Trace or Ping.
[1] Click System Tools > Network Tools.
[2] Use the buttons to perform the functions described above.

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Using Logs and Filters

Log Filter
Log Filter provides several filtering options.

Option Drop-down List

• Any Period (all information)
Filter Logs by Date • Last 4 days
• Today
• Kodak ACQ Server - This service is responsible for
the image acquiring. Errors belonging to this service
are filtered from the error log.
• Kodak SMS Server - This service is responsible for
the image archiving and restore. When the images
can't be archived into PreCD or can't be restored from
Filter Logs by Service offline to online you can filter the error log belonging to
this service.
• Kodak Rule Server - This service is responsible for
transferring the images to the third-party PACS. When
the images cannot be transferred to the third-party
PACS properly, you can filter the error log belonging to
this service.
• Actuation and above
• Informational and above
Filter Logs by Severity • Warning and above
• Critical and above
• Severe
• Removes the logs that were generated within the date
Clear Logs From - To range provided.
• Start date and end date
[1] Click Log Tools > Log Filter.
[2] Select the filter option and click Begin. The Filter Logs by Severity
generates a log file in Notepad.
[3] Select start and end dates and click Clear to remove logs generated within
the date range provided.

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Full Function Filter

Full Function Filter uses fl.exe to filter logs.

Important
• The command Help is separate from the Help icon.
• If a process does not complete or appears delayed, you must terminate the
process.
[1] Click Log Tools > Full Function Filter.
[2] Enter Help in the Command field.
[3] Click Run. A list appears on the screen. Review the list to locate a
command.
[4] Enter a command from the list in the Command field.
[5] Click Run to execute the command.
[6] If the command does not complete, click Terminate Process.

Change Log Level

Change Log Level allows you to adjust the priority (severity) filter on a variety of
system logs.
[1] Click Log Tools > Change Log Level.
[2] Select a system log from the Logs drop-down list.
[3] Select a priority level from the Log Levels drop-down list.
[4] Click Change.

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Calling DICOM Devices

DICOM Tools includes EchoSCU/StoreScu. EchoSCU/StoreScu allows you to
call any DICOM device. There are two main button controls:
• EchoSCU—calls the DICOM device based on an IP address.
• Storage SCU—sends a DICOM file to an inbox.
– Browse—allows you to locate a stored file with DICOM header
information and provides the path for Storage SCU to use.
To call a device based on an IP address:
[1] Click DICOM Tools > EchoSCU/StoreScu.
[2] Enter descriptions in the Calling AE Title and Called AE Title fields.
[3] Enter an IP address in the Host field.
[4] Enter a number in the Port field.
[5] Click EchoSCU.

To send a DICOM file:

[6] Click DICOM Tools > EchoSCU/StoreScu.
[7] Enter descriptions in the Calling AE Title and Called AE Title fields.
[8] Enter an IP address in the Host field.
[9] Enter a number in the Port field.
[10] Enter a DICOM file path in the DICOM File field or click Browse and select
the file.
[11] Click Storage SCU.

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HL7 Interface Tools

HL7 Interface Tools allow you to interface with third-party EMR/EPR/PM systems. The prerequisites for interfacing are that you have exchanged HL7 specifications,
including the third-party IP address, Port Number, and a list of procedure codes with the third-party system and have configured these settings using the Service
Configuration menu.

Important
For detailed information on the HL7 Interface, see the Service Manual for the HL7 Interface, 9G9857, on the Carestream Health Service Portal.

Using the HL7 Interface

[1] Obtain the list of procedure codes for the third party EMR/EPR/PM system,
from the customer.
[2] Use the list of procedure codes for the third-party EMR/EPR/PM system and
do the procedure for Body Part, View Position Mapping for each code.
[3] At the desktop of the Image Suite computer, click the Image Suite Service
Utility icon.
[4] Type Service1 for the Password.
[5] At the Utility Center screen, click HL7 Interface.

Note
The main screen for the Image Suite HL7 Interface appears.
[6] At the Image Suite HL7 Interface screen, check that the HL7 Listening
Port is set to the default 1235.
[7] Click Update Setting for HL7 Interface.

Note
The SOAP_OUT URI field changes to Interface mode.
[8] Under HL7 Sender Settings, type in the corresponding fields for the third-
party EMR/EPR/PM system: 3rd Party IP Address, 3rd Party Listening
Port, and 3rd Party Code Page (if different than default).
[9] In the Notify URL Action field, select Notify URL to EMR System.
[10] Click Save Configuration.
[11] Along the bottom of the screen, check that the status is Running for: HL7
Receiver Status, HL7 Sender Status, and SOAP Listener Status.

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Important
The Image Suite computer is now set up to receive HL7 order messages from the
third-party EMR/EPR/PM system. Do not close the HL7 Interface application.
[12] Provide the IP Address and Port Number of the Image Suite computer to
the third-party EMR/EPR/PM.
[13] Ask the customer to send an order message to the Image Suite computer
from the third-party EMR/EPR/PM system.

Important
When the Image Suite computer is in HL7 Interface mode, the Data Mapping
Matrix screen appears when the order message is received successfully;
otherwise, there is no response from the Image Suite HL7 Interface screen.

Statistic by Date
[1] Click Statistics Tools > Statistic by Date.
[2] Select a time period from the drop-down list. The options include:
• Any period (all dates up to the current date)
• Last 30 days
• Last 7 days
• Today
[3] Click Statistic. The data appears on the screen.
[4] Review the data on the screen or click Save As to generate a log file (.txt).

Important
You must use Full Function Statistics to generate statistics on throughput by
year or month.

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Full Function Statistics

[1] Click Statistics Tools > Full Function Statistics.
[2] View the Get Statistic (gs) command formula shown on the screen:
gs -p [-from startime [-to endtime]] [-f path[filename] |path] [-d] [-t] [-
help].
[3] Enter the command formula.
The -f option can be set to:
• file name—results are sent to the file.
• directory name—results are sent to the directory in an automatically
generated and named file.

Important
When setting -f to the directory name, you must enter a back slash \ after the
directory name.
[4] Enter the options in the command formula, remembering to set:
• -f to the file name or directory name.
• -t to YEAR or MONTH. The default is DAY.
[5] Click Statistic. The data appears on the screen.
[6] Review the data on the screen or click Save As to generate a log file (.txt).

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HTTPS Configuration
HTTPS Configuration is used to secure the system to enable users to send
images securely over the network.
[1] Go to Utility Center > Maintenance Tools > HTTPS Configuration.
[2] Select the Enable HTTPS check box.
[3] At the Certificate Management screen, select either the host name or the
IP address of the Image Suite computer.
[4] Select CertificateWizard. The command window opens.
[5] Enter a pass phrase for RootCA.key: (type) 123456 and then click Enter.
[6] At the command window, next to Sign the certificate, type y.
[7] Next to 1 out of 1 certificate request certified, commit? type y.
There is now a secure HTTPS connection between the Image Suite computer
and the network for images.

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Setting the Auto Refresh Interval

Important
:If the user enables the auto refresh feature, the default interval is 30 seconds. You must use this procedure to change the interval for auto refresh.
[1] From the Modality Worklist menu, select Exit to Desktop.
[2] Go to C:\Programs>ImageSuite.

[3] Double-click:
• PrimaryWS folder
• Config folder

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[4] Double-click the client.ini file

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[5] At the client notepad screen, click Edit>Find.

[6] In the Find pop-up screen, type:Auto
[7] Click Find Next until Auto in the AutoRefreshInterval=30 line is highlighted.
[8] The default for the auto refresh interval is 30 seconds. Change the 30 to whatever interval in seconds the customer prefers.
[9] Click File>Save>Exit.

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Replacing the Hard Drive(s) and Maintaining the Databases

Important
• This section describes the procedures to restore database files and images after a replacement of:
– Hard drive 1
– Hard drive 2
– Operating system software
– Image Suite software
• The procedures to restore databases only support the Image Suite computer that is configured with two hard drives.
• These procedures do not support restoring database files or images if both hard drives are replaced at the same time.
• You must have made a ghost image of your hard drive(s) during Image Suite installation in order to do these procedures correctly.

Install a New Hard Drive

Important
• To start or stop the database service, open the Services Management Console, and start or stop the following services SQL Server (GCPACSWS).
• You must restore the system when the system crashes, the hard drive is destroyed, or the system cannot run.
• Before restoring the system, remove and discard the defective hard drive.
[1] Install the new hard drive.
[2] Rebuild the hard drive directories with the correct partitions and drive labels. See Specifications for the CARESTREAM Image Suite, 8H9751.
[3] Does the Image Suite computer have one hard drive?
Yes No
a. Use the ghost image that was made during installation to restore: a. Use the ghost image that was made during installation to restore:
• Operating system software • Operating system software
• Image Suite software • Image Suite software
b. Call Carestream technical support for a new License Key. b. Call Carestream technical support for a new License Key.
c. Return to System Control. c. Continue with the correct procedure to restore the data to the new hard drive:
• “Restore Databases to Hard Drive 1” on Page 123
• “Restore the Online Image to Hard Drive 2” on Page 127

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Restore Databases to Hard Drive 1

Important
• There are two databases for the image suite:
– AUDIT - to store all the QC information like delete, update, and merge images.
– WGGC - to store all the business data like patient information, images data, storage information, and configuration data.
• You must stop all application services before restoring the database.
[1] From the desktop of the Image Suite computer, select Start > Run.
[2] Type: services.msc and stop SQL Server (GCPACSWS).

Important
• The database files in hard drive 2 must be decompressed so the files are available to be restored to hard drive 1.
• The database files on hard drive 2 are stored in the DB_PreCD folder as Full Backup (fbk) files and Incremental Backup (ibk) files.
• fbk files are created once every 24 hours.
• ibk files are created once every hour.
[3] Browse to the F:\DB_PreCD > PRECD1 folder.

Important
For early versions of Image Suite software, the fbk and ibk files must be decompressed in order to be viewed and selected from the Utility Center screen.

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Important
The extensions of the file type of the newest fbk and ibk files in the PRECD1 folder must be updated and renamed to zip to enable the files to be decompressed.
[4] Select Tools > Folders Options.
[5] De-select Hide extensions for known file types.

Note
The file extensions all change to gz.

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Change all PACS_audit fbk and ibk files to zip.

Double-click all files to extract the files to
E:\Database > Backup > PACS_WGGC folder.

Change all PACS_wggc fbk and ibk files to zip.

Double-click all files to extract the files to
E:\Database > Backup > PACS_AUDIT folder.

[6] Right-click the file that has the newest date and time in the Date Modified column.
[7] Select rename.
[8] Change the extension from gz to zip.
[9] Right-click the zip file.
[10] Select Extract all.

Note
The extracted files automatically unzip to E:\Database|\Backup\PACS_AUDIT or PACS_WGGC folder.

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[11] Go to E:\Database|\Backup and verify that the file was unzipped to:
• PACS_AUDIT folder
• PACS_WGGC folder
[12] From the desktop of the Image Suite computer, select Start > Run.
[13] Type: services.msc and start SQL Server (GCPACSWS).
[14] At the desktop, double-click the Utility Center icon and log on.
[15] Click System Tools > System Control.
[16] Click Stop Services.
[17] Click Maintenance Tools > Restore Database.
[18] Select the database type from the drop-down list:
• AUDIT
• WGGC
[19] Next to the Select and Restore Full Backup File field, click Browse.
[20] Browse to the E:\Database|\Backup\PACS_AUDIT/WGGC folder.
[21] Select the newest fbk file that is unzipped in the PACS_xxxx folder.
[22] Click Full Restore.
[23] Next to the Select and Restore all Incremental Backup Files field, click
Browse.
[24] Browse to the E:\Database|\Backup\PACS_AUDIT/PACS_WGGC folder.
[25] Select the oldest ibk file that is unzipped in the PACS_xxxx folder.
[26] Click Log Restore.
[27] Do step Step 23 - Step 26 for all ibk files stored after the newest fbk file.
[28] After the fbk and all ibk files are restored, click Submit.
[29] Do step Step 18 - Step 28 again for the other database.
[30] After the AUDIT and WGGC databases are restored, return to System
Control.
[31] Click:
• Restart Services
• Exit
[32] Wait for the application to complete, click, System Tools > System
Control.
[33] Click Maintenance Tools > DB Maintenance Tools > Rebuild PRECD.

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Restore the Online Image to Hard Drive 2

Important
• Images are stored in hard drive 2 and backed up on hard drive 1.
• After replacing hard drive 2, you must:
– restore the ghost image that was done during installation.
– restore the images from PRECD in hard drive 1 to the online image folder
on hard drive 2.
• You must stop all application services before restoring the image storage.
[1] At the desktop, double-click the Utility Center icon and log on.
[2] Click System Tools > System Control.
[3] Click Restart Services.
[4] Click Maintenance Tools > DB Maintenance Tools.
[5] Click Rebuild Image Storage
[6] Wait for the application to complete.
[7] Click System Tools > System Control.
[8] Click Restart Services.
[9] Click Exit.

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Reset Password
[1] Change the password from the OAM panel.
[2] Get the encrypted password value from the user table in the wggc
database.
[3] Update the password value under [Audit server] in LCPConfig.dat to the
new valued retrieved from database.
[4] Click Maintenance Tools > Reset Password.
[5] Click Reset Super Admin’s Password.

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Clearing System Data

[1] Click Maintenance Tools > Reset Password.
[2] Click Clear all data in system.

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Adding the Partner’s Name to the Image Suite Login Page

This procedure will provide the steps to enable a dealer to brand the Image Suite console software with the dealer’s name.

Important
• This procedure must be done during the first installation of Image Suite software.
• You cannot do these procedures if the Image Suite software is already installed.

- Example -
Dealer’s Name

ABC Corporation

[1] From the Carestream Health Service Portal, download the Image Suite Software from the Image Suite > Downloads > Software page.

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[2] From the desktop of the Image Suite computer, click Start > Program > Accessories > Notepad.
[3] At the Notepad screen click File > Save as.
[4] At the Save as screen, type in the File Name field OEM.ini
[5] In the OEM.ini file type:
[OEM]
PartnerName=XXX XXXXXXX
PartnerLogoName=PartnerLogo.jpg

Note
XXX XXXXXXX is the name that the partner wants to appear on the Image Suite Login page.

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[6] Burn a CD with the two files in the same folder:

• ImageSuitex.x-Setup_x.x.x.x.exe (software file from the Caresteram Health Service Portal)
• OEM.ini
[7] When you are ready to do the procedure to install Image Suite software, insert this new Image Suite CD and double-click the Image Suite software.

Note
When the installation is complete, the dealer name and Logo appear on the Image Suite Login page.

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Updating the Internet Information Service (IIS) and MICROSOFT INTERNET EXPLORER
This procedure will configure the IIS and MICROSOFT INTERNET EXPLORER (7.0 or higher) to ensure secure remote access from the Web Viewer.

The Image Suite computer has the capability to provide remote image data access through the Web Viewer and IIS service is installed at host PC to serve web pages.
If not configured correctly there is a potential risk to incur attacks from intruders if the host PC is connected to the Internet. The Web Viewer uses ActiveX controls
embedded in the web page to receive stream data from the server. Incorrect security settings for the browser will block the ActiveX control and disable the image view
feature. Also, an incorrect setting can cause no restrictions on downloading ActiveX or Plug-ins from an unsafe web site. The following changes set the browser to the
proper security settings to prevent the Web Viewer computer from downloading, installing, and running unsafe and unsigned ActiveX.

Back up and Restore the Registry Editor

Important
• If you update the registry editor and the settings are not correct for the customer site, you can restore the registry editor to the original settings.
• To restore the settings, you must first make a backup.
• Use the following procedure to make a backup and to restore the setting if necessary.
[1] To make a backup of the registry table, click Start > Run.
[2] At the Run screen, type regedit
[3] Click:
• OK
• Yes

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[4] Wait for the application to complete.

[5] At the Registry Editor screen, select File > Export.
[6] Select File > Exit.
[7] To restore the settings, click Start > Run.
[8] At the Run screen, type regedit
[9] Click OK.
[10] At the Registry Editor screen, select File > Import.
[11] Select File > Exit.

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Install the Registry Editor Update

[1] From the Carestream Health Service portal > Image Suite > Downloads > Software page, download the ChangeSecuritySettings.reg.
[2] From the Image Suite Web Viewer double-click the ChangeSecuritySettings.reg file.

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Locating System Diagnostics for Classic CR and Point-of-Care/Vita CR Systems

Vita System Setting for Use with the Vita CR Systems
[1] At the desktop, double-click the Image Suite Utility Center icon.
[2] Under CR Tools, click Vita System Settings.
for Software Version V2 for Software Version V3 and V4
a. Enter a username and password. a. On the right panel, under CR Tools, click Vita System Settings.
b. Click Login. b. Under Scan Configuration, click Vita Scanner Settings to set the Vita CR
c. Continue with Step 3 System to the Table Top or Z-cart configuration.
c. Under Vita CR Tools, click Vita System Settings.
d. Continue with Step 3

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Software Version V2 Software Version V3

[3] Use the diagnostic tools as needed.

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Using the Vita System Setting Screen to Clean the Rollers

[1] At the Vita System Setting screen, click the Maintenance tab.
[2] Use the functions under Roller Cleaning to do the roller cleaning procedures.

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Access the Vita Settings in Image Suite V4 Software

[1] From the desktop of the Image Suite computer, double-click Image Suite
Utility Center.
[2] From the Utility Center screen, click POC Vita System Settings.

[3] Click Settings to select Erase Setting, Scanner Orientation, and Cassette
Resolution.

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[4] Click Maintenance for roller cleaning and to update scanner files.

[5] Click Calibration to calibrate the scanner.

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[6] Click Tools for scanner diagnostics, to reset the scanner, and collect
information.

[7] Click Scanner Files to back up and load scanner settings.

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[8] Click About to see software and firmware versions and to use licenses
manager.

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Locating System Diagnostics for the DIRECTVIEW Classic CR System

Diagnostics Tool
[1] At the desktop, click the Image Suite Service Utility icon.

[2] At the Utility Center screen, under CR Tools, click Diagnostic Tools.

[3] At the Scanner IP Address screen, type the IP address for the Classic CR System, and click Enter Diagnostic.

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[4] Use the Service Diagnostics screen functions as needed for diagnostics
for the Classic CR System.

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Running the CRSDK Tester for the Classic CR System Only

• This procedure checks that the connection is operating for the Classic CR System only.
• After the communication test is complete, the CRSDK Tester application must be closed. If not, the Image Suite Software cannot acquire images from the CR
system.
• The CRSDK Tester application is only for service test purpose.
• You must exit all Image Suite application before running the CRSDK Tester.

[1] At the Workstation Modality Worklist screen, click the System Menu icon located in the upper right corner of the screen.
[2] Select Exit to Desktop.
[3] At the desktop, double-click the Image Suite Utility Center icon.
[4] At the desktop, select Start>All Programs>Carestream Image Suite>Image Suite CRSDK Tester.

Important
For WINDOWS 8.1 and WINDOWS 10, the path to access the CRSDKTester application is location at C:\Program Files\Image Suite\PrimaryWS\CRSDKtester.EXE.

[5] At the CRSDKTester screen, click Instantiate.

[6] Wait for the application to complete.
[7] Click Initialize.
[8] Wait for the application to complete.
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[9] Click Connect.

[10] Insert a cassette into the Classic CR System.

[11] The screen status displays Scanner is Scanning.

[12] Wait for the application to complete.
[13] Click Disconnect.
[14] Close the screen.

Important
After running the CRSDKTester you must check and remove all temporary images that might be saved.
[15] Check, and if necessary, remove all temporary images from the folders:
• C:\images\capture_pro
• C:\images\raw_scan

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Doing the Procedures for TQT for the Classic CR System

The TQT results display here

[1] At the desktop, click the Image Suite Service Utility icon.
[2] At the Utility Center screen, under CR Tools, click TQT Tool.
[3] Use the Erase feature to erase any image data from the cassette.
[4] Follow the instructions to set up and expose a Phantom and Flat image for TQT. See the documentation CD for the KODAK DIRECTVIEW Total Quality Tool,
1F2825.
[5] With an exposed cassette, follow the instruction on the TQT Tool screen and on-line help to run TQT.

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Doing the Procedures for TQT for the Vita CR System

[1] At the desktop, click the Image Suite Service Utility icon.
[2] At the Utility Center screen, under CR Tools, click Vita TQT Tool.
[3] Follow the instructions on the TQT Tool screen and on-line help to set up, expose and run a phantom and flat field image for TQT.

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[4] Use the Vita TQT Tool screen to Scan and Test the exposed cassettes.

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Calculate Linearity Table

Important
This data is used to compensate the galvo scan nonlinearity for LLI auto stitching.
For the set-up procedures you must see the Installation Manual for Long Length Imaging, II3610-1.
[1] Click CR Tools > Calculate Linearity Table.
[2] Notice that the Linearity Table captures the TQT phantom image on a
portable LLI cassette.

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Burn a CD Viewer
[1] Go to the CD Viewer folder. C:\Program Files\Image Suite\PrimaryWS\easyfilmcd
[2] Clear all contents of this folder.
[3] Copy a 3rd party DICOM viewer tool into this folder.
[4] Export and burn a Patient CD to verify.

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Section 8: Troubleshooting

Important
Understand the suggested solutions prior to implementation. If you are uncertain or if you cannot find a solution, contact Carestream Health Service.

Symptom Possible Solution

Service(s) will not start. 1. Look for the service in MMC interface. If the service is not found, go to the next step.
2. Stop all services.
3. Run install_standalone.bat in C:\ProgramFiles\ImageSuite|PrimaryWS\.
4. Restart all services.
5. If necessary, run uninstall_standalone.bat and then run install_standalone.bat.
6. Restart the operating system.
7. Register the services.
At the Utility Center screen, the 1. Go to C:\.Program Files\Carestream Health\DRSDK\Diagnostics.
Diagnostic Tool will not launch after 2. Double-click InstallDiagexe.
updating the version of JAVA.
3. When the application is complete, click OK to restart the Image Suite computer.
4. See the Installation Instructions to turn off automatic updates to prevent changing the version of Java again.
The data is miscoded. Check the regional setting of the system (all servers, and clients).
Make sure the default regional setting language version matches the system language installed with CARESTREAM Image Suite.
SQL message error. Analyze the MS SQL log.
Cannot transfer to other PACS Try using another transfer syntax.
system.
SMS cannot automatically remove If SMS cannot remove the PRECD automatically, remove the DICOM files (except WORM.SIZ and WRITTEN) from the PRECD
preCD. manually.
If you cannot remove the files manually, restart the Storage Server.
The preCD is unavailable; it is not If the PRECD remains empty, the PRECD may be corrupt.
possible to format the preCD Check the PRECD under D:\PRECD (default).
successfully. If there are only two files (WRITTEN, WORM.SER), then the PRECD is corrupt.
Stop the SMS.
Restart the Storage Server or log out and log on.
Duplicate disk number. A duplicate Disk Number occurs when the MaxDiskNo value stored in SystemProfile is exported by the config server when a user logs in.
If the SMS updated the value, the latest updated value will be lost if the user uploads the config data into the database.
Need to edit the print template for GC The GC Report provides several print templates. If custom templates are required, open the separate Print Template editor tool to create
Report. (For Version 1.0 only.) a new template or edit the old template.
To open the editor, go to the {Application’s root folder}\ \C1ReportDesigner and double-click C1ReportDesigner.2.exe. For more details
about designing a new print template, contact your Carestream Health Applications Specialist.

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Symptom Possible Solution

Cannot view images on Web Viewer Input the clinic’s Internet IP address to the JPIP server address at the web general configuration.
1. Log on to the Web Viewer.
2. Click System Configuration > General Configuration.
3. At the General Configuration screen:
• Uncheck the Auto Get JPIP Server Address check box.
• Type the JPIP Server Address in the JPIP Server Address field.
• Click Save.
Incorrect configuration to auto-route. If one destination is configured incorrectly, the auto-routing will fail. Remote DICOM destinations will not receive the studies. If one
destination does not support SC and other destinations support SC, the Storage Commitment message will not be sent, regardless of
whether Storage Commitment is selected in the rule configuration property sheet.

Configure every destination with one standalone rule for clarity.

Worklist abnormal, some buttons It may be caused by the adjustment of the DPI. The default DPI is 96; it should not be changed.
disappear.
Error Code CR-947 after scanning a This error can be caused by the M3 cassette that was not calibrated. This error appears and closes in 2 to 3 seconds. The system will be
M3 Mammography cassette. locked until the error is cleared. The user must do the following:
1. Press Ctrl+Alt+Delete to display the CR-947 Error screen again.
2. Click OK on the CR-947 Error screen.
The system continues to erase the cassette and completes the operation.
3. Use the Calibration Procedure for CR Systems, XP3519-1, to calibrate the M3 cassette.
Microsoft Net frame 1.1 error from QC 1. When installing Image Suite with PoC/Vita scanner, unzip DotNet.zip file in C Drive.
Light software.
2. Run the InstDotNetll.bat file. The dotnet.exe, dotnetfxSp1.exe, netfx.msi, and netfxsp.msp files will load in the DotNet
folder.
3. Run netfx.msi to install Microsoft Net frame 1.1 successfully.
4. Start the installation of QC light using the Image Suite Installer DVD. During the installation, the system message,
Microsoft Net frame 1.1 is already installed in the PC, appears.
5. Click OK. The installation process continues to the end.

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Symptom Possible Solution

[Patient reconciliation]—Cannot verify When doing patient reconciliation, select Patient ID as the matching condition, and then select PatientBirthday, PatientSex and PatientAge as
PatientBirthday, PatientSex, and verified items. These three verified items cannot be modified in the DICOM file. If PatientName is selected as a verified item, the items can be
PatientAge if PatientName is not modified.
selected at the same time.
Problem using Web Viewer. • Check that the Image Suite computer is configured correctly. See the Specification for the CARESTREAM Image Suite, 8H9751.
• Restart the Internet Information Services (IIS). From the Image Suite computer:
1. Select Start > Run.
2. Type: cmd
3. At the Command window type: iisreset
4. Press Enter.
• Launch the Web Viewer locally to check that the Image Suite computer is configured correctly.
From the Image Suite computer:
1. Launch the Internet browser.
2. Launch Web Viewer using the IP address of the LocalHost, type: HTTP://127.0.0.1/ImageSuite
3. If this fails, the Image Suite computer is not configured correctly.
• Launch the Web Viewer manually using the IIS service. From the Image Suite computer:
1. Select Start > Control Panel > Administration Tools > Internet Information Services > Local Computer.
2. Click to open the Web Sites folder.
3. Click to open Default Web Site > Image Suite.
4. Right-click Login.apx and click Browse to launch the Web Viewer.
5. If the Web Viewer does not launch, do the following to save the Web Viewer Event Log and send to the technical service center. Then
make a call to the technical service center to resolve the problem.
• Save and send the Web Viewer Event Log to the technical service center:
1. Select Start > Control Panel > Administration Tools > Event Viewer > System.
2. At the Save As screen:
Select: External Drive for the Save in field.
Select: Text for Save as type field.
Type: Web Viewer Log for the File Name field.
Click Save.
3. Send the Web Viewer Log to your technical service center.
4. Call your technical service center for help resolving the problem.

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Section 9: Service Tools Reference

Utility: cl
Utility description: Removes the log files in a certain period.
Usage: cl –p [-from datetime] [-to datetime] [-help]
-p: Mandatory option to prevent misoperation.
-from: Specify the start date of the log files to be deleted.
-to: Specify the end date of the log files to be deleted.
datetime:
Important
To avoid deleting all log files, you must use a start date or an end date.
You must use a date format of YY-MM-DD hh:mm:ss. If no end date is specified, use the current date as the end date.
-help: Show utility usage.
Typical usage: ls –p –from date –to date
Utility: cn
Utility description: Checks, edits or tests the network configuration of the system.
Usage: cn –p [-help]
-p: Mandatory option to prevent misoperation.
Command menu: Network Tools:
0.Return
1.Display Network Configuration
2.Test Local Machine
3.Trace a Computer Nearby
4.Ping
-help: Show utility usage.
Typical usage: cn -p

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Utility: echoscu
Utility description: Tests DICOM verification service of DICOM server.
Usage: echoscu [-l:callingAETitle] [-r:calledAETitle] host port
-l: AE title of calling side (SCU).
-r: AE title of called side (SCP).
host: Host name of the server to be tested.
port: Port number of the server to be tested.
-help: Show utility usage.
Typical usage: echoscu –l:callingAETitle –r:calledAETitle hostname port#

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Utility: fl
Utility description: Filters and sends log records from log files to an output file or screen.
Usage: fl –p [-i n] [-t n] [-l loglevel] [-from datetime] [-to datetime] [-s logissuer] [
-f [pathname]filename] [-help]
-p: Mandatory option to prevent misoperation.
-i n: Retrieve first n lines logs.
-t n: Retrieve last n lines logs.
-l: Applies a filter to the log according to specified log severity level.
loglevel: Log severity level as the filter. All log records with higher log severity level are sent to an output file or screen.
-from: Start time of log filtering.
-to: End time of log filtering.
datetime: Format of YYYY-MM-DD hh:mm:ss. If no end time is specified, use current time as the end time. If neither start time nor end time is
specified, all log files will be filtered.
-s: Filter log according to specified log issuer.
logissuer: Module number of log issuers as a filter. All log records submitted by the specified modules are sent to an output file or screen. To specify
more than one issuer, use a space as the separator. Major module number list:
DICOM Server-10
Archive Server-11
Print Server-12
Service Manager-16
Main GUI app-13
-f Sends the filter result into a specified file. By default, the result is saved to C\LCPACS\Service\filterlog.log.
[pathname]filename: File path and name to save the filtered results. If pathname is not specified, the default path is the current path.
-help: Show utility usage.
Typical usage: fl –p –from datetime –to datetime –s logissuer

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Utility: gs
Utility description: Obtains statistic information.
Usage: gs -p [-from startime [-to endtime]] [-f [path]filename] [-d] [-help]
-p: Mandatory option to prevent misoperation.
-from: The start time of the statistic.
starttime: Format of YYYY-MM-DD. If no start time is specified, the statistic starts from the first record in database.
-to: The end time of statistic.
endtime: Format of YYYY-MM-DD. If no endtime is specified, current time will be end time.
-help: Show utility usage.
-f: The name of the file used to save the statistic information.
[path]filename: If the path is not specified, default path is current path.
-d: Detailed information to be gotten and output.
Typical usage: gs –p –from starttime –to endtime –f filename
Utility: pc
Utility description: Controls each system service.
Usage: pc -p [-end] [-process dicomsrvr|archivesrvr|printsrvr|logsrvr|taskmgr] [-action start|stop|pause|continue|check] [-help]
-p: Mandatory option to prevent misoperation.
-process: Specify any one of background system services to act on, including dicomsrvr, archivesrvr, printsrvr, logsrvr, and taskmgr. If this option is
omitted, then default process will be all processes.
-action: Specify the action, including start, stop, pause, continue, and check, should be taken with selected services. If this option is omitted, default
action will be check process status.
-end: Use this option to give up the control of services. Service control will be transferred back to the service manager, and the service manager
will continue to monitor all system services.
-help: Show utility usage.
Typical usage: pc -p

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Utility: ri
Utility description: Restores the system database and images.
Usage: ri.exe -p -s [storageAE] -label [disk] -cd [-vip] [–help]
-s: One main storage AE that stores the location record in SMS.
-label: The label of the disk (CD/DVD) inserted into the SMS table with the disk number.
-cd: Read from CD/DVD.
-vip: A disk store of VIP patient information.
-help: Show utility usage.
Typical usage: rp –p
Utility: sc
Utility description: Controls the start or stop of the whole system.
Usage: sc -p [-start|-stop|-check|-halt|-reboot] [-help]
-p: Mandatory option to prevent misoperation.
-start: Start the system.
-stop: Stop the system.
-restart: Restart the system.
-check: Check the system status.
-halt: Stop the system and shut down the machine.
-reboot: Stop the system and reboot the machine.
-help: Show utility usage.
Typical usage: sc -p

Utility: storescu
Utility description: Tests DICOM storage service of the DICOM server.
Usage: storescu [-l:callingAETitle] [-r:calledAETitle] host port file
-l: The AE title of the calling side (SCU).
-r: The AE title of the called side (SCP).
host: The host name of the server to be tested.
port: The port number of the server to be tested.
file: A DICOM image file to be stored.
Typical usage: echoscu –l:callingAETitle –r:calledAETitle hostname port# imagefile

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Section 10: Image Suite Error Codes

Error Log
Error codes are stored in error logs on the C:/ drive.

Location:C:\ImageSuite\Log\ directory

Error Log format: [Date] [Time] [Module ID] [Module/Category Name] [Severity Level] [Error Code] [Description] [Source File Name] [Code Line]

The error logs are stored in folders labeled by date and listed by creation time. A new folder of error logs is created every hour.

Module ID and Module/Category Name

The module ID and the module name in the error log help to identify the area of Image Suite where the error occurred.
Example of error log information

Module ID Severity Level

Module/Category Name

Important
For each Module or Category, there might be ID information in the error message that can help identify the problem.

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The following table is a list of Module IDs, Module or Category Names, and their descriptions.

Module ID Module/Category Name Description

--- File IO This category is related to file input and output, operations such as opening, writing, and saving files.
Information about file IO is recorded in the log file.
--- Memory This category is related to memory allocation. Information about memory is recorded in the log file.
--- Database This category is related to the database such as database operation failures, operation exceptions, and
database starting failures. Information about the database is recorded in the log file.
--- DICOM This category is related to DICOM, such as DICOM association failures, and storage commitment failures.
Information about the DICOM error is recorded in the log file.
--- Registration This category is related to Registration such as failure in opening registry key. Information about
registration errors is recorded in the log file.
11 Storage Management Server error This module is related to Storage Management Service (SMS) such as archive, restore, and burn
operations. Information about the SMS server error is recorded in the log file.
12 DICOM or Printer server error This module is related to the Printer server such as failure in deleting a print job, starting thread, LRU, and
DICOM print operations. Information about DICOM and Printer errors is recorded in the log file.
14 Worklist Manager (WLM) error This module is related to Worklist Manager or the management of Worklist such as failure in searching
string, querying, and creating windows. Information about the WLM error is recorded in the log file.
16 Service Manager error This module is related to the Service Manager or the management of the services such as print requests,
archives, starting or stopping service, configuration, and ADO operation. Information about the Service
Manager error is recorded in the log file.
17 Service Tool error This module is related to Service Tools or crypt key errors. Information about the Service Tool error is
recorded in the log file.
20 Print Job Manager error This module is related to the Print Job Manager. Information about the Print Job Manager error is recorded
in the log file.
26 License server error This module is related to the License server and errors when checking the license and connection.
Information about the License server error is recorded in the log file.
28 Archive Panel error This module is related to the Archive Panel that provides archiving data and information about burning.
Information about active panel errors is recorded in the log file.
29 Export Panel (EP) error This module is related to the Export Panel that provides exporting data to different devices such as CD,
DVD, and USB. Information about loading; operations such as cancel, erase, and write; and input
parameters is recorded in the log file.
30 Task Manager error This module is related to the Task Manager. Information about executing status is recorded in the log file.
33 OAM Server error This module is related to the OAM server that provides manipulation management. Information about
operations such as starting and getting status is recorded in the log file.

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Module ID Module/Category Name Description

35 Rule Server error This module is related to the Rule Server that provides automatic forward. Information about operations
such as starting and subscribing is recorded in the log file.
50 Print Job error This module is related to the Print Job and operations such as starting, reading, getting, and deleting.
Information about the Print Job error is recorded in the log file.
52 SSCU Server error This module is related to the System Storage Class User (SSCU) server. Information about operations
such as loading, opening, storing is recorded in the log file.
53 SSCP Server error This module is related to the System Storage Class Provider (SSCP) server. Information about the
operations such as service starting or stopping, listening, database query, and deleting is recorded in the
log file.
56 Acquisition (ACQU) Server error This module is related to the Acquisition Server or the Image Acquisition Server response for DICOM
parsing and DICOM combination. Information about operations such as service starting or stopping, thread
starting or stopping, saving, loading, and configuration is recorded in the log file.
58 Audit Server error This module is related to the Audit server, which is a central audit trail service. Information about
configuration and socket connection is recorded in the log file.
59 License Server error This module is related to the License server. Information about operations such as starting, reading,
getting, and deleting is recorded in the log file.
60 Request Server error This module is related to the Request server. Information about the DICOM file is recorded in the log file.
61 Sender Adapter error This module is related to the Sender adapter. Information about configuration is recorded in the log file.
65 Framework or COM Integration This module is related to the Framework. Information about heartbeat, COM integration, and license check
error is recorded in the log file.
66 QC Server error This module is related to the QC server or a demographic data quality control service response for merge
or split and reconciliation. Information about operations such as query, rule, and getting information is
recorded in the log file.
67 Event error This module is related to the Events. Information about Events is recorded in the log file.
68 Modality Worklist (MWL) error This module is related to the Modality Worklist (MWL) Storage Class User. Information about connection,
query, and release is recorded in the log file.
69 MRS error This module is related to the Query Retrieve Storage Class User (MRS). Information about database, file
information, and parameters is recorded in the log file.
79 - 89 CRSDK or Scanner error This module is related to the CR SDK or scanner software. Information about CR SDK is recorded in the
(For Classic CR only) log file. Errors codes for troubleshooting are recorded in the log files on the Classic CR System and must
be reviewed from the CR Tools > Diagnostics Tools menu.
90 Vita/POC CR This module is related to the Vita/POC CR. Information about Vita/POC CR is recorded in the log file.

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Severity Level
The severity level identifies the operation mode of Image Suite after the error code occurred.

Severity Level Description Log File Display

Actuation 0 Actuation level errors do not display a message to the operator. Log message includes copy for error yes no
message box or HIPPA-related information.
Informational 1 Informational level errors are visible to the operator. Log message includes key actions such as print, store, yes yes
export, import, and acquisition information
Warning 2 Warning level errors do not interfere with the operator’s normal workflow. Log message includes store, yes yes
receive, print errors; backup database error; eclipse processing error; configuration error; lack of disk space
error; and other errors that require system checking only.
Critical 3 Critical level errors include database connection problems, which require the operator to reboot the system, yes yes
scan, copy, or CD burning errors; third-party library or application error; CryptKey Server and JPIP Server
errors, and file copying error (IO).
Severity 4 Severity level errors include memory allocation problems, services starting error, network or socket yes yes
communication failure, hardware error, and other errors that require rebooting the system.

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Export DeBug Data

Image Suite Software Version V3 has the option to export log files that can be used for debug data during troubleshooting.
[1] At the Login screen:
• Select admin for User Name.
• Type: 123456 for the Password.

[2] At the Workstation Modality Worklist screen, click the System Menu icon located in the upper right corner of the screen.
[3] Select About.

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[4] At the Version screen, click Export Debug Data.

[5] Create a folder, ISDebugData_[date], and click Save.

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[6] The log files are automatically saved to the folder.

[7] This folder can be emailed for troubleshooting and debug procedures.

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Error Codes
Below is a list of Image Suite error codes, the error descriptions that are displayed, and the possible actions to resolve the problems.

Code Description Action

1001 Failed to restore license key file: CopyFile error code is [xxxx], please check • File does not exist.
it • Check the local directory and add the file.
• Call technical support to get new license key.
1002 Failed to allocate memory, please restart application or reboot computer • Lack of computer memory.
• Restart application.
• Reboot computer.
• Upgrade computer memory capacity.
2001 Failed to open database, please retry or reboot computer • Execute database operation failure.
• Check database.
• Reboot computer.
• Ghost system and reload software.
• Call technical support.
2001 Failed to get Throughput Value from study table, please retry or reboot • Check throughput value of study table.
computer • Reboot computer.
• Ghost system and reload software.
• Call technical support.
2001 LoadBodyPartList: Failed to open table BodyPartList, please retry or reboot • Check SQL operation condition when opening table BodyPartList.
computer • Reboot computer.
• Ghost system and reload software.
• Call technical support.
2001 ViewPositionList: Failed to open table ViewPositionList, please retry or • Check SQL operation condition when opening table ViewPositionList.
reboot computer • Reboot computer.
• Ghost system and reload software.
• Call technical support.

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Code Description Action

2001 LoadBodyPartList: Failed to open database, ErrorCode: [nn] ErrorDesc: • Check SQL operation condition when opening table LoadBodyPartList.
[xxxx], please retry or reboot computer • Reboot computer.
• Ghost system and reload software.
• Call technical support.
2001 LoadProfiles: Open table SystemProfile error, please retry or reboot • Check SQL operation condition when opening table SystemProfile.
computer • Reboot computer.
• Ghost system and reload software.
• Call technical support.
2001 LoadProfiles: Open table RoleProfile error, please retry or reboot computer • Check SQL operation condition when opening table RoleProfile.
• Reboot computer.
• Ghost system and reload software.
• Call technical support.
2001 LoadProfiles: Open table UserProfile error, please retry or reboot computer • Check SQL operation condition when opening table UserProfile.
• Reboot computer.
• Ghost system and reload software.
• Call technical support.
2001 LoadProfiles: Open database error ErrorCode: [nn] ErrorDesc: [xxxx], • Check SQL operation condition when opening SQL database.
please retry or reboot computer • Reboot computer.
• Ghost system and reload software.
• Call technical support.
2001 Failed to initialize COM component, please reboot computer • Component Object Model initialization failure.
• Reboot computer.
• Ghost system and reload software.
• Call technical support.
2001 Ambiguous error when opening the database, please retry or reboot • Open or check the database exception.
computer • Reboot computer.
• Ghost system and reload software.
• Call technical support.

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Code Description Action

2001 Database: Failed to open SQLAllocStmt, please retry or reboot computer • Check SQL statement handle.
• Reboot computer.
• Ghost system and reload software.
• Call technical support.
2001 NFRM Could not copy file [xxxx] to [xxxx], please retry or reboot computer • Failed to copy file in QC Server.
• Reboot computer.
• Ghost system and reload software.
• Call technical support.
2001 NFRM Could not update file [xxxx], please retry or reboot computer • Failed to update file name in QC Server.
• Reboot computer.
• Ghost system and reload software.
• Call technical support.
2001 NFRM cannot initialize SAEG, m_pSAEGroup=NULL, please retry or reboot • Failed to initialize storage AE in QC Server.
computer • Reboot computer.
• Ghost system and reload software.
• Call technical support.
2001 NFRM cannot map network to source storage device, please retry or reboot • Failed to map network to source storage device in QC Server.
computer • Reboot computer.
• Ghost system and reload software.
• Call technical support.
2001 An instance of this study is offline, QC operation is forbidden, • Reboot computer.
StudyInstanceUID: [xxxx], please retry or reboot computer • Ghost system and reload software.
• Call technical support.
2001 Some error instance is being processed by other user, please retry or reboot • Reboot computer.
computer • Ghost system and reload software.
• Call technical support.

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Code Description Action

2001 Could not open datasource in reconcile study \nConnect string: [xxxx], • Failed to open datasource in QC Server.
please retry or reboot computer • Reboot computer.
• Ghost system and reload software.
• Call technical support.
2001 QC SERVER: Failed to DeleteStudy, please retry or reboot computer • Failed to delete study in QC Server.
• Reboot computer.
• Ghost system and reload software.
• Call technical support.
2001 QC SERVER: DeleteStudy-->Could not open datasource, connect string: • Failed to open datasource in QC Server.
[xxxx], please retry or reboot computer • Reboot computer.
• Ghost system and reload software.
• Call technical support.
2001 QC SERVER: Could not open datasource in SplitStudy, please retry or • Failed to open datasource during splitting study in QC Server.
reboot computer • Check database.
• Reboot computer.
• Ghost system and reload software.
• Call technical support.
2001 Database: NewStatement Failed to SQLAllocStmt, please retry or reboot • Failed to allocate SQL statement handle.
computer • Reboot computer.
• Ghost system and reload software.
• Call technical support.
2001 ARCHIVE: LoadOnlineStorage: Failed open database connstring = [xxxx], • Failed to open datasource during loading online storage in ARCHIVE.
please retry or reboot computer • Reboot computer.
• Ghost system and reload software.
• Call technical support.
2002 Failed to open database, please retry or reboot computer • Execute database operation failure during opening.
• Reboot computer.
• Ghost system and reload software.
• Call technical support.

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Code Description Action

2002 Failed to query database, please retry or reboot computer • Execute database operation failure during querying.
• Reboot computer.
• Ghost system and reload software.
• Call technical support.
2002 Failed to add parameter for WGGC_LockPatient with [xxxx], [xxxx] • Execute database operation failure during adding parameter for patient.
• Reboot computer.
• Ghost system and reload software.
• Call technical support.
2002 Failed to update new patient information [xxxx], [xxxx] • Execute database operation failure during querying.
• Reboot computer.
• Ghost system and reload software.
• Call technical support.
2002 Failed to set StudyDir & AcqDateTime in Study [xxxx], [xxxx] • Execute database operation failure during setting acquisition date time.
• Reboot computer.
• Ghost system and reload software.
• Call technical support.
2002 Failed to open [xxxx] table • Execute database operation failure during open table.
• Reboot computer.
• Ghost system and reload software.
• Call technical support.
2002 Failed to get value of LatestStudyDateTime, desc = [xxxx] • Execute database operation failure during getting value of latest study
date time.
• Reboot computer.
• Ghost system and reload software.
• Call technical support.

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Code Description Action

2003 Database operation failed, please retry or reboot computer • Execute database operation failure during opening.
• Check database.
• Reboot computer.
• Ghost system and reload software.
• Call technical support.
2003 Failed to get Throughput Value from study table • Check throughput value of study table.
• Reboot computer.
• Ghost system and reload software.
• Call technical support.
2003 Database exception, handleScuUpdateEx([xxxx]), [xxxx], please reboot • Reboot computer.
computer • Ghost system and reload software.
• Call technical support.
2003 Failed to InitDBInstance(), please reboot computer or contact service • Database instance initialization failure.
provider • Reboot computer.
• Ghost system and reload software.
• Call technical support.
2003 The storage status of study '[xxxx]' is inconsistent, please retry or reboot • Reboot computer.
computer • Ghost system and reload software.
• Call technical support.
2003 DataBase exception, handleScuUpdateEx([xxxx]), please reboot computer • Database operation exception in GCStorageCommitmentService.
• Reboot computer.
• Ghost system and reload software.
• Call technical support.
2005 Failed to open database, please retry or reboot computer • Execute database operation failure during database binding.
• Reboot computer.
• Ghost system and reload software.
• Call technical support.

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Code Description Action

2013 Database error, could not open database • Execute database operation failure during database starting.
• Reboot computer.
• Ghost system and reload software.
• Call technical support.
2016 Database system error, cannot find system settings • Failed to find system settings when initializing database.
• Reboot computer.
• Ghost system and reload software.
• Call technical support.
2017 Cannot retrieve numeric value from system setting: [xxxx]->[xxxx], please • Failed to get system configuration.
retry or reboot computer • Reboot computer.
• Ghost system and reload software.
• Call technical support.
2018 Database error, failed to execute SQL - <[xxxx]> failed; [xxxx], please retry • Reboot computer.
or reboot computer • Ghost system and reload software.
• Call technical support.
2018 Failed to update RIS table, [xxxx] • Reboot computer.
• Ghost system and reload software.
• Call technical support.
2020 Failed to open database, please retry or reboot computer • Failure in achieving.
• Reboot computer.
• Ghost system and reload software.
• Call technical support.
2032 Failed to query table system profile, desc = [xxxx] • Reboot computer.
• Ghost system and reload software.
• Call technical support.
2032 Failed to execute [xxxx], [xxxx] • Failed to execute SQL statement.
• Reboot computer.
• Ghost system and reload software.
• Call technical support.

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Code Description Action

2032 Failed to query table netAE, desc = [xxxx] • Reboot computer.
• Ghost system and reload software.
• Call technical support.
2032 Failed to query application server info desc = [xxxx] • Reboot computer.
• Ghost system and reload software.
• Call technical support.
3003 Peer rejected • Peer rejected during DICOM association.
• Do DICOM echo from the Utility Center menu.
• Check DICOM conformance statement.
• Call technical support.
3003 Rejection in Storage Service Class Provider • Check storage service.
• Check Configuration Management settings.
• Check DICOM conformance statement.
• Do DICOM echo from the Utility Center menu.
• Call technical support.
3003 Rejection in Storage Service Class User • Check storage service.
• Check Configuration Management settings.
• Check DICOM conformance statement.
• Do DICOM echo from the Utility Center menu.
• Call technical support.
3005 Printer aborted • Check DICOM association.
• Check Configuration Management settings.
• Check DICOM conformance statement.
• Do DICOM echo from the Utility Center menu.
• Call technical support.

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Code Description Action

3005 Peer abortion in Storage Service Class Provider • Check DICOM association.
• Check Configuration Management settings.
• Check DICOM conformance statement.
• Do DICOM echo from the Utility Center menu.
• Call technical support.
3005 Peer abortion in Storage Service Class User • Check DICOM association.
• Check Configuration Management settings.
• Check DICOM conformance statement.
• Do DICOM echo from the Utility Center menu.
• Call technical support.
3006 Image Suite aborted • Check DICOM association.
• Check Configuration Management settings.
• Check DICOM conformance statement.
• Do DICOM echo from the Utility Center menu.
• Call technical support.
3009 Connection Failure hostname = [xxxx], port = [nn], please confirm the IP • Network connection failure in DICOM association.
address and port • Check Configuration Management settings.
• Check DICOM conformance statement.
• Do DICOM echo from the Utility Center menu.
• Call technical support.
3012 Storage Commitment Service error, please reboot computer • Storage Commitment Service error in SSCP Server.
• Check Configuration Management settings.
• Check DICOM conformance statement.
• Do DICOM echo from the Utility Center menu.
• Call technical support.
6000 Cannot open registry key: [xxxx], please restart application or reboot • Cannot open database registration key.
computer • Check Configuration Management settings.
• Reload software.
• Call technical support.

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Code Description Action

6008 Failed to get site information, cannot open registry key • Check the site information in the Utility Center menu.
Software\\Carestream Health\\Image Suite, please contact service provider • Check registration information.
• Check Configuration Management settings.
• Reload software.
• Call technical support.
6008 Failed to get site information, cannot query registry value KNumber • Check registration information.
• Check Configuration Management settings.
• Reload software.
• Call technical support.
6008 Failed to get site information, cannot query registry value SerialNumber, • Check registration information.
please contact service provider • Check Configuration Management settings.
• Reload software.
• Call technical support.
6008 Cannot find registry entry: [xxxx]->[xxxx], please contact service provider • Check registration information.
• Reload software.
• Call technical support.
11009 LRU: DBPRECD LRU--Failed to format [xxxx], error code [nn] • Check LRU format error.
• Call technical support.
11009 LRU: PRECD LRU--Failed to format [xxxx][xxxx], error code [nn] • Check LRU format error.
• Call technical support.
11009 LRU: PRECD LRU-- all PRECDs are FULL • Check CD.
• Check CD Drive.
• Check whether the FULL PRECD has been burned successfully.
• Check the Image Archive buffers and usage in the Worklist Manager.
• Check storage and LRU settings in the Worklist Manager.
• Call technical support.

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Code Description Action

11017 Failed to copy file: [xxxx] to [xxxx], please retry or reboot computer • Check the Image Archive buffers and usage in the Worklist Manager.
• Check storage and LRU settings in the Worklist Manager.
• Check High and Lower Watermark.
• Call technical support.
11020 Failed to remove image • Check the Image Archive buffers and usage in the Worklist Manager.
• Check storage and LRU settings in the Worklist Manager.
• Reboot the computer.
• Call technical support.
11032 Failed to reserve study: [xxxx] [xxxx] [xxxx], please reboot computer or • Check the Image Archive buffers and usage in the Worklist Manager.
contact service provider • Check storage and LRU settings in the Worklist Manager.
• Reboot the computer.
• Call technical support.
11032 Failed to unreserve study: [xxxx] [xxxx] [xxxx], please reboot computer or • Check the Image Archive buffers and usage in the Worklist Manager.
contact service provider • Check storage and LRU settings in the Worklist Manager.
• Reboot the computer.
• Call technical support.
11032 ARCHIVE: Set study [xxxx] PROBLEM due to file error, please reboot • Check the Image Archive buffers and usage in the Worklist Manager.
computer or contact service provider • Check storage and LRU settings in the Worklist Manager.
• Reboot the computer.
• Call technical support.
11034 ARCHIVE: Check the PRECD to make sure it is writable, please reboot • Check PRECD.
computer or contact service provider • Check the Image Archive buffers and usage in the Worklist Manager.
• Check storage and LRU settings in the Worklist Manager.
• Reboot the computer.
• Call technical support.
11034 Failed to reserve study: [xxxx] [xxxx] [xxxx], please reboot computer or • Check the Image Archive buffers and usage in the Worklist Manager.
contact service provider • Check storage and LRU settings in the Worklist Manager.
• Reboot the computer.
• Call technical support.

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Code Description Action

11035 RESTORE: Failed--Request study [xxxx] cannot be found in database • Check study UID in database.
(sql=[xxxx]), please reboot computer or contact service provider • Reboot the computer.
• Call technical support.
11036 REBUILD: Failed to recover the study [xxxx] from [xxxx], please reboot • Check study.
computer or contact service provider • Reboot the computer.
• Call technical support.
11036 REBUILD: Exception caught, please reboot computer or contact service • Check study.
provider • Reboot the computer.
• Call technical support.
11036 RESTORE: Failed to create thumbnail [xxxx] on [xxxx], please reboot • Reboot the computer.
computer or contact service provider • Call technical support.
11036 RESTORE: Source file [xxxx] cannot be accessed or device is unavailable, • Reboot the computer.
please reboot computer or contact service provider • Call technical support.
11036 RESTORE: Failed to restore to sub storage, please reboot computer or • Check the Image Archive buffers and usage in the Worklist Manager.
contact service provider • Check storage and LRU settings in the Worklist Manager.
• Check High and Lower Watermark.
• Call technical support.
11037 RESTORE: [xxxx] -- The free space is not enough, please reboot computer • Check the Image Archive buffers and usage in the Worklist Manager.
or contact service provider • Check storage and LRU settings in the Worklist Manager.
• Check High and Lower Watermark.
• Reboot the computer.
• Check hard drive.
• Call technical support.
11038 ARCHIVE: Try to switch to backup storage error, code = [nn], please reboot • Check the Image Archive buffers and usage in the Worklist Manager.
computer or contact service provider • Check storage and LRU settings in the Worklist Manager.
• Check High and Lower Watermark.
• Reboot the computer.
• Check hard drive.
• Call technical support.

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Code Description Action

11038 ARCHIVE: Device [xxxx] encountered error or file does not exist, please • Check the Image Archive buffers and usage in the Worklist Manager.
reboot computer or contact service provider • Check storage and LRU settings in the Worklist Manager.
• Check High and Lower Watermark.
• Reboot the computer.
• Check hard drive.
• Call technical support.
11039 CHANNEL: SMS Adapter channel [nn] send data error (code = [nn]), please • Check Disk Count.
reboot computer or contact service provider • Check the Image Archive buffers and usage in the Worklist Manager.
• Check storage and LRU settings in the Worklist Manager.
• Check High and Lower Watermark.
• Call technical support.
11040 ARCHIVE: Cannot load a dynamic link library, please contact service • Check the Image Archive buffers and usage in the Worklist Manager.
provider • Reboot the computer.
• Ghost the system and reload software.
• Call technical support.
11040 ARCHIVE: Failed to generate disk number for PRECD [xxxx], SMS will quit, • Check Disk Count.
please contact service provider • Check the Image Archive buffers and usage in the Worklist Manager.
• Reboot the computer.
• Check hard drive.
• Call technical support.
11042 ARCHIVE(NEARLINE): Jukebox error, failed to load the disk [xxxx], please • Call technical support.
reboot computer or contact service provider
11042 ARCHIVE(NEARLINE): Disk [xxxx] burning failed, please reboot computer • Call technical support.
or contact service provider
11043 ARCHIVE(NEARLINE): The Disk [xxxx] is not in Jukebox, please insert the • Call technical support.
disk manually
11044 RESTORE: Failed to append record study [xxxx] to CDJobList, please • Call technical support.
reboot computer or contact service provider
11044 ARCHIVE: Query error string =[xxxx], please reboot computer or contact • Call technical support.
service provider

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Code Description Action

11044 Archive: Failed to compress [xxxx] with ratio [xxxx], please reboot computer • Call technical support.
or contact service provider
11044 ARCHIVE: Failed to copy [xxxx] from temp [xxxx] to PRECD [xxxx] • Call technical support.
12001 Cannot find printer server [xxxx], please check it • Check System configuration to verify printer configuration.
• Do a ping from Utility Center menu.
• Do DICOM echo from the Utility Center menu.
• Call technical support.
12005 Failed to connect to the database, please reboot computer or contact • Reboot the computer.
service provider • Ghost the system and reload software.
• Call technical support.
12007 Failed to create print thread, please reboot computer or contact service • Check printer server.
provider • Reboot the computer.
• Call technical support.
12008 Failed to execute [xxxx]: [xxxx], please reboot computer or contact service • Check printer server.
provider • Reboot the computer.
• Call technical support.
12008 Failed to update [xxxx] table: [xxxx], please reboot computer or contact • Check printer server.
service provider • Reboot the computer.
• Call technical support.
12009 Failed to initialize when starting Printer Server, please reboot computer • Check printer server.
• Reboot the computer.
• Call technical support.
12012 The volume still exceeds LRU limit in print server • This is not an error.
• No action is required.
12013 Cannot find [xxxx], please check it • Check printer server.
• Call technical support.
12019 Failed to delete job [xxxx], please reboot computer or contact service • Check printer server.
provider • Reboot the computer.
• Call technical support.

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Code Description Action

12021 Failed to update job status to [nn], please reboot computer or contact • Check printer server.
service provider • Reboot the computer.
• Call technical support.
12100 DICOM association failure, please check modality's configuration • Check settings in the Configuration Management menu.
• Do DICOM echo from Utility Center menu.
• Call technical support.
12100 Association timeout, please check the network • Check Network.
• Check the print job in Worklist Manager.
• Do DICOM echo from Utility Center menu.
• Call technical support.
12100 Association Failure, please check the printer's DICOM conformance • Check Network.
• Check the print job in Worklist Manager.
• Do DICOM echo from Utility Center menu.
• Check the printer’s DICOM conformance statement.
• Call technical support.
12100 Association Failure, please check configuration of PACS • Check Network.
• Check the print job in Worklist Manager.
• Do DICOM echo from Utility Center menu.
• Check the printer’s DICOM conformance statement.
• Call technical support.
12100 Association exception, please reboot the computer • Check Network.
• Check the print job in Worklist Manager.
• Do DICOM echo from Utility Center menu.
• Check the printer’s DICOM conformance statement.
• Call technical support.

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Code Description Action

12101 Failed to create film session • Check Network.
• Check the print job in Worklist Manager.
• Do DICOM echo from Utility Center menu.
• Check the printer’s DICOM conformance statement.
• Call technical support.
12102 Failed to create FilmSession print request • Check Network.
• Check the print job in Worklist Manager.
• Do DICOM echo from Utility Center menu.
• Check the printer’s DICOM conformance statement.
• Call technical support.
12102 Exception in create filmSession print request • Check Network.
• Check the print job in Worklist Manager.
• Do DICOM echo from Utility Center menu.
• Check the printer’s DICOM conformance statement.
• Call technical support.
12103 Failed to create film box • Check Network.
• Check the print job in Worklist Manager.
• Do DICOM echo from Utility Center menu.
• Check the printer’s DICOM conformance statement.
• Call technical support.
12104 Failed to apply Imagebox setting • Check Network.
• Check the print job in Worklist Manager.
• Do DICOM echo from Utility Center menu.
• Check the printer’s DICOM conformance statement.
• Call technical support.

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 Image Suite Error Codes

Code Description Action

12105 Filmbox is not found • Check Network.
• Check the print job in Worklist Manager.
• Do DICOM echo from Utility Center menu.
• Check the printer’s DICOM conformance statement.
• Call technical support.
12106 Failed to open file • Check Network.
• Check the print job in Worklist Manager.
• Do DICOM echo from Utility Center menu.
• Check the printer’s DICOM conformance statement.
• Call technical support.
12106 A wrong ImageFile path • Check image path in image directory.
• Call technical support.
12106 Wrong ImageFile size • Check archive server.
• Call technical support.
12107 Image type is not supported • Check Configuration Management settings.
• Check DICOM conformance statement.
• Call technical support.
12113 Print job was transferred • This is not an error.
• No action is required.
12113 Image was transferred • This is not an error.
• No action is required.
12115 ImagePosition [nn] is wrong in printer job • Check Configuration Management settings.
• Check DICOM conformance statement.
• Call technical support.
12117 Failed to get printer status • Check Configuration Management settings.
• Check DICOM conformance statement.
• Call technical support.
14001 POC CR connection is enabled, but POC CR QC Light software is not • Check software installation of Vita/POC CR.
installed • Call technical support.

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Code Description Action

14010 End date must be not less than start date, please check it • Check date settings.
• Call technical support.
14010 Cannot find the quick search condition • Check Worklist search condition.
• Call technical support.
14013 Shortcut name cannot be empty, please check it • Check Shortcut name.
• Call technical support.
14013 Shortcut name must be less than 256 chars, please check it • Check Shortcut name.
• Call technical support.
14015 Exceeded the maximum number of query shortcuts, please delete some • Check Shortcut name.
data before add new one • Call technical support.
14015 Shortcut name cannot be a duplicate, please check it • Check Shortcut name.
• Call technical support.
14022 Study information in Worklist is updated • Check Shortcut name.
• Call technical support.
14023 Failed to create the new thread, please reboot computer or contact service • Reboot the computer.
provider • Call technical support.
14025 Failed to open Requestserver, please reboot computer or contact service • Check Request server.
provider • Reboot the computer.
• Call technical support.
14025 Invalid string cannot include %,', \,",\\,; or * please check it • Check entered string.
• Call technical support.
14025 Failed to open Requestserver, please retry or reboot computer • Reboot the computer.
• Call technical support.
14025 MultiRecordSet exception, please retry or reboot computer • Check MultiRecordSet exception.
• Call technical support.
14025 Login to system5 error, please retry or reboot computer • Call technical support.
16002 System Started Status Message.
16003 System Stopped Status Message.

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 Image Suite Error Codes

Code Description Action

16004 Failed to find configuration file [xxxx], please contact service provider • Reboot the computer.
• Ghost the system and reload software.
• Call technical support.
16004 Could not start system due to Service Manager internal error, see previous • Check previous error log entries for other related problems.
log entries for details or please contact service provider • Reboot the computer.
• Ghost the system and reload software.
• Call technical support.
16004 Failed to start service manager, please contact service provider • Reboot the computer.
• Ghost the system and reload software.
• Call technical support.
16005 Query table netAE failure for service manager • Check services in Utility Center.
• Reboot the computer.
• Ghost the system and reload software.
• Call technical support.
16006 Too many services dependent for service [xxxx], please retry or reboot • Reboot the computer.
computer • Ghost the system and reload software.
• Call technical support.
16006 Invalid configuration: [xxxx]->[xxxx], please check it • Check the service configurations.
• Reboot the computer.
• Ghost the system and reload software.
• Call technical support.
16006 Configuration error, too many Prerequisites, please retry or reboot computer • Check the service configurations.
• Ghost the system and reload software.
• Call technical support.
16006 Only one of [xxxx].schedule and [xxxx].period can have value, • Reboot the computer.
please check it • Ghost the system and reload software.
• Call technical support.

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Code Description Action

16006 Invalid value for [xxxx].period, please check it • Reboot the computer.
• Ghost the system and reload software.
• Call technical support.
16006 Invalid value for [xxxx].ExecuteUponAdd, please check it • Reboot the computer.
• Ghost the system and reload software.
• Call technical support.
16006 Invalid value for [xxxx].ExecuteUponRemove, please check it • Reboot the computer.
• Ghost the system and reload software.
• Call technical support.
16006 Failed to add task [xxxx], please retry or reboot computer • Reboot the computer.
• Ghost the system and reload software.
• Call technical support.
16006 Too many scheduled tasks, please retry or reboot computer • Reboot the computer.
• Ghost the system and reload software.
• Call technical support.
16007 Malfunction of [xxxx] was detected, please reboot computer • Reboot the computer.
• Check hardware.
• Call technical support.
16008 Dependency loop detected in configuration file for service manager • Check the system configurations.
• Call technical support.
16009 Failed to start process, please reboot computer or contact service provider • Check services in Utility Center.
• Call technical support.
16010 Failed to start process, please reboot computer or contact service provider • Check services in Utility Center.
• Call technical support.
16011 Failed to reboot, please reboot computer manually • Check computer BIOS.
• Call technical support.
16012 First failure of a service detected, trying to reboot machine to recover it • Check services in Utility Center.
• Call technical support.
16013 Disconnect with the database • Check services in Utility Center.
• Call technical support.

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 Image Suite Error Codes

Code Description Action

16014 Disk space usage of the drive exceeds threshold, please delete some data • Check hard drive.
• Check Archive server.
• Call technical support.
16015 Failed to find service named [xxxx], please reboot computer or contact • Reboot the computer.
service provider • Ghost the system and reload software.
• Call technical support.
16016 The Service name is empty, please reboot computer or contact service • Reboot the computer.
provider • Ghost the system and reload software.
• Call technical support.
16016 Failed to get service handle of [xxxx], please reboot computer or contact • Reboot the computer.
service provider • Ghost the system and reload software.
• Call technical support.
16016 Failed to open service handle named by: [xxxx], please reboot computer or • Reboot the computer.
contact service provider • Ghost the system and reload software.
• Call technical support.
16017 Failed to open Service Control Manager, please reboot computer or contact • Reboot the computer.
service provider • Ghost the system and reload software.
• Call technical support.
16017 File path is invalid, please contact service provider • Reboot the computer.
• Ghost the system and reload software.
• Call technical support.
16018 Failed to start service [xxxx], current state is [nn], retry [nn]th, please reboot • Reboot the computer.
computer or contact service provider • Ghost the system and reload software.
• Call technical support.
16018 Failed to start service [xxxx], please reboot computer or contact service • Reboot the computer.
provider • Ghost the system and reload software.
• Call technical support.
16019 Failed to stop service: [xxxx], please reboot computer or contact service • Reboot the computer.
provider • Ghost the system and reload software.
• Call technical support.
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Code Description Action

16020 Service [xxxx] is starting • This is not an error.
• No action is required.
16021 Service [xxxx] is stopping • This is not an error.
• No action is required.
16022 System is starting • This is not an error.
• No action is required.
16023 System is stopping • This is not an error.
• No action is required.
16024 Failed to query service configuration of service [xxxx], please reboot • Reboot the computer.
computer or contact service provider • Ghost the system and reload software.
• Call technical support.
16028 Failed to initialize COM component, please reboot computer • Reboot the computer.
• Ghost the system and reload software.
• Call technical support.
16028 Failed to add task to Service Manager, please reboot computer • Reboot the computer.
• Ghost the system and reload software.
• Call technical support.
16030 Failed to start graphical user interface: [xxxx], please reboot computer or • Reboot the computer.
contact service provider • Ghost the system and reload software.
• Call technical support.
16031 Failed to send message to main application window, please reboot • Reboot the computer.
computer or contact service provider • Ghost the system and reload software.
• Call technical support.
16032 Failed to clean the records in Service, please retry or reboot computer • Reboot the computer.
• Ghost the system and reload software.
• Call technical support.
16032 Failed to stop main application interface, please retry or reboot computer • Reboot the computer.
• Ghost the system and reload software.
• Call technical support.

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 Image Suite Error Codes

Code Description Action

16032 WSAStartup failed [xxxx], please retry or reboot computer • Check network connection.
• Reboot the computer.
• Ghost the system and reload software.
• Call technical support.
16032 Error: [xxxx], please retry or reboot computer • Check network connection.
• Reboot the computer.
• Ghost the system and reload software.
• Call technical support.
16035 Starting license service [xxxx] • This is not an error.
• No action is required.
16037 Process manager agent is starting • This is not an error.
• No action is required.
16038 Process manager agent is stopping • This is not an error.
• No action is required.
16039 Start to add tasks to task manager • This is not an error.
• No action is required.
16040 Start to delete tasks from task manager • This is not an error.
• No action is required.
16052 Service status was changed to STOPPED • This is not an error.
• No action is required.
16054 Failed to update ServiceEntity Table because the connection status is not • Check network connection.
right • Reboot the computer.
• Check database.
• Ghost the system and reload software.
• Call technical support.
16054 Failed to do heart beat with Audit Server • Check network connection.
• Reboot the computer.
• Ghost the system and reload software.
• Call technical support.

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Code Description Action

16056 Failed to query the status of service [xxxx], please reboot computer or • Check network connection.
contact service provider • Reboot the computer.
• Ghost the system and reload software.
• Call technical support.
17003 Date time is out of range for: [xxxx], please check it • Check date and time.
• Call technical support.
17004 Failed to decrypt database user password, please reboot computer or • Call technical support.
contact service provider
20002 Invalid parameters input in the print dialog • Call technical support.
26003 Failed to initiate cryptkey, error: [xxxx] [nn], please reboot computer or • Reboot the computer.
contact service provider • Ghost the system and reload software.
• Call technical support.
28004 Failed to format CD for unknown cause, please retry or reboot computer • Check CD Media.
• Check CD drive.
• Call technical support.
28004 No device is found • Check device.
• Call technical support.
28004 LoadDisc error, please retry or reboot computer • Check CD Media.
• Check CD drive.
• Call technical support.
28004 EjectDisc error, please retry or reboot computer • Check CD Media.
• Check CD drive.
• Call technical support.
28004 OperatePanel: CDWriterP is NULL, please retry or reboot computer • Check CD Media.
• Check CD drive.
• Call technical support.
28004 EraseDVDRWDisc ErrorCode: [nn], please retry or reboot computer • Check DVD Media.
• Check DVD drive.
• Call technical support.

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 Image Suite Error Codes

Code Description Action

28004 B2CD Error detected, error code: [nn], please retry or reboot computer • Check CD Media.
• Check CD drive.
• Call technical support.
28004 Failed to burn CD, please retry or reboot computer • Check CD Media.
• Check CD drive.
• Call technical support.
28004 Failed to erase CD/DVD, please retry or reboot computer • Check CD/DVD Media.
• Check CD drive.
• Call technical support.
28004 Failed to format CD for unknown cause • Check CD Media.
• Check CD drive.
• Call technical support.
28004 FindDeviceObject is NULL, please retry or reboot computer • Check device installation.
• Call technical support.
28016 Failed to delete task from table: [xxxx], please reboot computer or contact • Check database. See Service Guide for Carestream Image Suite.
service provider • Call technical support.
28016 Database operation failed, please retry or reboot computer • Check database. See Service Guide for Carestream Image Suite.
• Reboot the computer.
• Call technical support.
28016 Disc label cannot be found, please check worm.ser file in the disc • Check database. See Service Guide for Carestream Image Suite.
• Call technical support.
28017 Failed to resume SMS server, please try it again • Check SMS server in Utility Center menu.
• Reboot the computer.
• Call technical support.
28018 Database operation failed, please retry or reboot computer • Check database. See Service Guide for Carestream Image Suite.
• Reboot the computer.
• Call technical support.
28019 Failed to connect SMS server • Check SMS server in Utility Center menu.
• Reboot the computer.
• Call technical support.
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Code Description Action

28020 Failed to connect SMS server • Check SMS server in Utility Center menu.
• Reboot the computer.
• Call technical support.
29004 Failed to burn CD in record dialog, please retry or reboot computer • Check CD Media.
• Check CD drive.
• Call technical support.
29004 Failed to erase CD/DVD in record dialog, please retry or reboot computer • Check CD/DVD Media.
• Check CD drive.
• Call technical support.
29004 LoadDisc error, please retry or reboot computer • Check CD Media.
• Check CD drive.
• Call technical support.
29004 Format RW Disc ErrorCode: [nn], please retry or reboot computer • Check CD Media.
• Check CD drive.
• Call technical support.
29004 EraseDVDRWDisc ErrorCode:[nn], please retry or reboot computer • Check CD/DVD media.
• Check CD drive.
• Call technical support.
29004 B2CD Error detected, error code: [nn], please retry or reboot computer • Check CD media.
• Check CD drive.
• Call technical support.
29004 Failed to copy subdirectory to temporary directory: [xxxx]. • Check CD media.
• Check CD drive.
• Call technical support.
29004 Failed to create DICOMdir file and export image to CD • Check directory.
• Check CD media.
• Check CD drive.
• Call technical support.
29004 Failed to copy easyfilm path files to temporary directory: [xxxx], please retry • Check temporary directory.
or reboot computer • Call technical support.
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 Image Suite Error Codes

Code Description Action

29008 Current CD burning operation was cancelled • This is not an error.
• No action is required.
29025 Export name invalid, please check it • Check export name.
• Call technical support.
29026 Failed to load DICOM file, please reboot computer or contact service • Check DICOM file name.
provider • Call technical support.
29028 Failed to copy export file, please check it • Check export file.
• Call technical support.
29029 Failed to execute command, please reboot computer or contact service • Failed to execute DICOM conversion command, check DICOM file.
provider • Call technical support.
29030 Floppy is not ready, please check it • Check floppy media.
• Check floppy drive.
• Call technical support.
29032 Failed to format USB device, please check it • Check USB media.
• Check USB port.
• Call technical support.
29033 Failed to erase USB device, please check it • Check USB media.
• Check USB port.
• Call technical support.
29034 Floppy is write-protected, please check it • Check floppy media.
• Check floppy drive.
• Call technical support.
29035 USB is write-protected, please check it • Check USB media.
• Check USB port.
• Call technical support.
29036 Floppy is not ready, please check it • Check floppy media.
• Check floppy drive.
• Call technical support.

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Code Description Action

29037 USB device is not ready, please check it • Check USB media.
• Check USB port.
• Call technical support.
29038 Failed to export to floppy, please contact service provider • Check floppy media.
• Check floppy drive.
• Call technical support.
29039 Failed to export to USB, please contact service provider • Check USB media.
• Check USB port.
• Call technical support.
29040 Failed to export to floppy, please contact service provider • Check floppy media.
• Check floppy drive.
• Call technical support.
29041 Failed to export to USB, please contact service provider • Check USB media.
• Check USB port.
• Call technical support.
29042 Input name already exists, please check it and retry • Check input name.
• Call technical support.
29043 Input name is not valid, please check it and retry • Check input name.
• Call technical support.
29044 Input name is empty, please check it and retry • Check input name.
• Call technical support.
30004 Failed to execute task for task manager: [xxxx], LastErrorCode: [nn], please • Call technical support.
reboot computer or contact service provider
33001 Failed to initialize COM component, please reboot computer • Reboot the computer.
• Call technical support.
33002 Failed to establish network connection, please reboot computer or contact • Check the network
service provider • Reboot the computer.
• Call technical support.
33003 Succeed in connecting Oam Server • This is not an error.
• No action is required.

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 Image Suite Error Codes

Code Description Action

33005 Failed to enumerate log files, please check it • Reboot the computer.
• Call technical support.
33007 Failed to filter log, please contact service provider • Check the filter log process in the Utility Center menu.
• Reboot the computer.
• Call technical support.
33007 Failed to get statistics, please contact service provider • Check the statistics process in the Utility Center menu.
• Reboot the computer.
• Call technical support.
33007 Failed to filter log maybe another program is accessing the Log files, please • Check the filter log process in the Utility Center menu.
contact service provider • Reboot the computer.
• Call technical support.
33007 Filtered Failed:Unknown Exception, please contact service provider • Check the filter log process in the Utility Center menu.
• Reboot the computer.
• Call technical support.
33009 Failed to create process, please reboot computer or contact service provider • Reboot the computer.
• Call technical support.
33009 Failed to run process, please reboot computer or contact service provider • Reboot the computer.
• Call technical support.
33011 Failed to delete log files, please reboot computer or contact service provider • Reboot the computer.
• Call technical support.
33015 Failed to subscribe event, please reboot computer or contact service • Check log events.
provider • Reboot the computer.
• Call technical support.
33017 UnSubscribeEvent Failed:Unknown Exception, please reboot computer or • Check OAM Server in the Utility Center menu.
contact service provider • Reboot the computer.
• Call technical support.
33021 Failed to transfer file • Check OAM Server in the Utility Center menu.
• Reboot the computer.
• Call technical support.

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Code Description Action

33023 Failed to connect with LogServer, please retry or reboot computer • Check log Server in the Utility Center menu.
• Reboot the computer.
• Call technical support.
33023 Failed to Subscribe Event, please retry or reboot computer • Check OAM Server in the Utility Center menu.
• Reboot the computer.
• Call technical support.
33025 Failed to connect service manager, please reboot computer or contact • Check OAM Server in the Utility Center menu.
service provider • Reboot the computer.
• Call technical support.
33027 Failed to get Service information, please reboot computer or contact service • Check OAM Server in the Utility Center menu.
provider • Reboot the computer.
• Call technical support.
33027 Failed to initialize COM component, please reboot computer • Check OAM Server in the Utility Center menu.
• Reboot the computer.
• Call technical support.
33027 Failed to control Service, please reboot computer or contact service provider • Check OAM Server in the Utility Center menu.
• Reboot the computer.
• Call technical support.
33027 Failed to SetAutoMonitor, please reboot computer or contact service • Check OAM Server in the Utility Center menu.
provider • Reboot the computer.
• Call technical support.
33029 MonitorStorage GetDiskSpace Failed, please reboot computer or contact • Check the Image Archive buffers and usage in the Worklist Manager.
service provider • Check hard drive storage in the Worklist Manager.
• Check High and Low Watermark.
• Check Device Manager.
• Reboot the computer.
• Call technical support.

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 Image Suite Error Codes

Code Description Action

33029 MonitorStorage GetInitValues failed, please reboot computer or contact • Check the Image Archive buffers and usage in the Worklist Manager.
service provider • Check hard drive storage in the Worklist Manager.
• Check High and Low Watermark.
• Check Device Manager.
• Reboot the computer.
• Call technical support.
33031 Failed to create network connection, please reboot computer or contact • Check network.
service provider • Reboot the computer.
• Call technical support.
35002 Failed to configure in Rule manager, please reboot computer or contact • Check the Rule Manager in the Configuration Management menu.
service provider • Reboot the computer.
• Call technical support.
35003 Configuration file is not found in Rule manager, please reboot computer or • Check the Rule Manager in the Configuration Management menu.
contact service provider • Reboot the computer.
• Call technical support.
35004 Failed to parse rule in Rule server, please reboot computer or contact • Check the Rule server in the Utility Center menu.
service provider • Reboot the computer.
• Call technical support.
50002 Start to print film • This is not an error.
• No action is required.
50003 [xxxx] does not exist, please reboot computer or contact service provider • Check job name.
• Reboot the computer.
• Call technical support.
50117 Failed to get printer • Do DICOM echo from the Utility Center menu.
• Check printer.
• Call technical support.
50119 Failed to delete session • Do DICOM echo from the Utility Center menu.
• Check printer.
• Call technical support.

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Code Description Action

50121 Failed to delete current film box • Check DICOM film box in job task.
• Call technical support.
50123 The film session is not found • Check film session.
• Call technical support.
50124 Failed to print current film box • Check if printer is waiting.
• Check if this function is supported.
• Call technical support.
50126 Failed to create presentation in Print Job • Failed to create look up table.
• Check print job.
• Call technical support.
50128 Basic PrintMeta Service is rejected • Check services in Utility Center menu.
• Call technical support.
50129 PresentationLUT Service is not supported by the printer • Check if this function is supported.
• Call technical support.
50130 Failed to delete Look Up Table • Check printer server.
• Call technical support.
50131 Failed to find presentation Look Up Table • Check printer server.
• Call technical support.
53002 Cannot listen on port [nn] or failed to open monitor thread, please check • Check SSCP server in Utility Center.
whether the port is used by other application • Check the network and port.
• Reboot the computer.
• Call technical support.
53006 Failed to get IP address information, please reboot computer • Check network.
• Check IP Address.
• Reboot the computer.
• Call technical support.
53006 Cannot find initial file [xxxx] • Reboot the computer.
• Call technical support.

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 Image Suite Error Codes

Code Description Action

53007 Failed to find directory [xxxx], please check the folder • Check directory folders.
• Reboot the computer.
• Call technical support.
53009 Failed to establish an association from [xxxx], please check the connected • Check network.
modality • Check IP Address.
• Call technical support.
53009 Failed to establish an association from [xxxx], time is out(10s) • Check SSCP server in Utility Center menu.
• Check network.
• Call technical support.
53010 Failed to accept connection request from [xxxx], please check it • Check SSCP server in Utility Center menu.
• Check network.
• Call technical support.
53011 Failed to save image (sopinstanceUID=[xxxx]), Root cause: [xxxx] • Check DICOM information.
• Reboot the computer.
• Call technical support.
53013 Failed to initialize COM component, please reboot computer • Check SSCP server in Utility Center menu.
• Check network.
• Reboot the computer.
• Call technical support.
53014 Storage SCP license is not available. Reject connection from [xxxx] • Check SSCP server in Utility Center menu.
• Check network.
• Check license.
• Reboot the computer.
• Call technical support.
53014 Failed to check called AE Title, [xxxx] • Check AE title in the Configuration Management menu.
• Check SSCP server in Utility Center menu.
• Call technical support.

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Code Description Action

53014 Failed to check calling AE Title: [xxxx] and calling IP: [xxxx] • Check AE title and IP Address in the Configuration Management menu.
• Check SSCP server in Utility Center menu.
• Call technical support.
53015 Reach maximum connection, please release some connection • Check SSCP server in Utility Center menu.
• Check network.
• Call technical support.
53021 Insufficient disk space, or directory does not exist, please check it • Check hard drive disk space.
• Check SSCP server in Utility Center menu.
• Call technical support.
56002 Failed to find Worklist file [xxxx] • Check the file.
• Reboot the computer.
• Call technical support.
56003 Failed to get IP address information • Check IP address.
• Check network.
• Call technical support.
56006 Image folder monitor thread stopped • Check the folder.
• Call technical support.
56006 Worklist monitor thread stopped • Check worklist monitor thread.
• Call technical support.
56009 Failed to generate DICOM file [xxxx], [xxxx] • Check Acquisition Server in Utility Center menu.
• Check network.
• Reboot the computer.
• Call technical support.
56009 Failed to delete tag: [xxxx] • Check DICOM information.
• Check the DICOM file.
• Reboot the computer.
• Call technical support.
56010 Failed to exit application, exit code = [nn], please reboot computer or contact • Check application.
service provider • Reboot the computer.
• Call technical support.
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 Image Suite Error Codes

Code Description Action

56011 Failed to exit application, please reboot computer or contact service provider • Check application.
• Reboot the computer.
• Call technical support.
56011 Failed to get character set value desc = [xxxx], please retry or reboot • Check Acquisition Server in Utility Center menu.
computer • Check network.
• Check the DICOM file.
• Reboot the computer.
• Call technical support.
56011 Failed to parse physician name desc = [xxxx], please retry or reboot • Check Acquisition Server in Utility Center menu.
computer • Check network.
• Check the DICOM file.
• Reboot the computer.
• Call technical support.
56011 Failed to parse operators name desc = [xxxx], please retry or reboot • Check Acquisition Server in Utility Center menu.
computer • Check network.
• Check the DICOM file.
• Reboot the computer.
• Call technical support.
56011 Failed to parse patient name desc = [xxxx], please retry or reboot computer • Check Acquisition Server in Utility Center menu.
• Check network.
• Check the DICOM file.
• Reboot the computer.
• Call technical support.
56011 Failed to get [xxxx] value KFC exception = [xxxx], please retry or reboot • Check Acquisition Server in Utility Center menu.
computer • Check network.
• Check the DICOM file.
• Reboot the computer.
• Call technical support.

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Code Description Action

56012 Duplicated image [xxxx] ignored • This is not an error.
• No action is required.
56013 Failed to get [xxxx] value exception catched, please retry or reboot computer • Check DICOM 3.0 file.
• Check Acquisition Server in Utility Center menu.
• Check the DICOM file.
• Reboot the computer.
• Call technical support.
56014 Failed to load DICOM 3.0 file in Acquisition Server • Check DICOM 3.0 file.
• Check Acquisition Server in Utility Center menu.
• Reboot the computer.
• Call technical support.
56015 Failed to decode the DICOM file in Acquisition Server • Exception is caught in Acquisition Server, validate DICOM file.
• Check Acquisition Server in Utility Center menu.
• Reboot the computer.
• Call technical support.
56016 Decoding exception is caught in Acquisition Server • Exception is caught in Acquisition Server, validate DICOM file.
• Check Acquisition Server in Utility Center menu.
• Reboot the computer.
• Call technical support.
56016 Failed to open file [xxxx] • Exception is caught in Acquisition Server, validate DICOM file.
• Check Acquisition Server in Utility Center menu.
• Reboot the computer.
• Call technical support.
56016 Load File exception caught file name = [xxxx] • Exception is caught in Acquisition Server, validate DICOM file.
• Check Acquisition Server in Utility Center menu.
• Reboot the computer.
• Call technical support.

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 Image Suite Error Codes

Code Description Action

56016 Failed to open file [xxxx] May be locked by other process • Exception is caught in Acquisition Server, validate DICOM file.
• Check Acquisition Server in Utility Center menu.
• Reboot the computer.
• Call technical support.
56018 Saving exception caught • Exception is caught in Acquisition Server, validate DICOM file.
• Check Acquisition Server in Utility Center menu.
• Reboot the computer.
• Call technical support.
56020 Failed to change tag [xxxx] value to [xxxx] • Check DICOM file.
• Call technical support.
56020 Failed to add prefix for original Tag = [xxxx] • Check DICOM file.
• Call technical support.
56020 Failed to verify planar configuration for original tag = [xxxx] • Check DICOM file.
• Call technical support.
56021 Failed to save [xxxx] info to database • Check database.
• Reboot the computer.
• Call technical support.
56024 Image [xxxx] was saved successfully • This is not an error.
• No action is required.
56025 Cannot find the compressed output file: [xxxx]. Failed to compress [xxxx] • Check file name.
• Call technical support.
56025 Failed to compress [xxxx] • Check Acquisition Server in Utility Center menu.
• Check the DICOM file.
• Reboot the computer.
• Call technical support.
56025 Failed to write string ([xxxx]=[xxxx]) to initialize file [xxxx], desc = [xxxx] • Check file.
• Call technical support.
56025 Failed to write init substore date time to initial file [xxxx], desc = [xxxx] • Check file.
• Call technical support.

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Code Description Action

56027 Succeed in automatic rule initialization • This is not an error.
• No action is required.
56028 Failed to get character set value desc = [xxxx], please retry or reboot • Check the DICOM file.
computer • Reboot the computer.
• Call technical support.
56028 Failed to create mutex when initiate file map desc = [xxxx] • Check Acquisition Server in Utility Center menu.
• Reboot the computer.
• Call technical support.
56028 Failed to decrypt security password from AuditServer • Check Audit Server in Utility Center menu.
• Reboot the computer.
• Call technical support.
56028 Failed to create mutex when start thread desc = [xxxx] • Check Acquisition Server in Utility Center menu.
• Reboot the computer.
• Call technical support.
56028 Failed to query security user and password information for [xxxx] from • Check Audit Server in Utility Center menu.
AuditServer • Reboot the computer.
• Call technical support.
56028 Failed to query db access info from AuditServer • Check Audit Server in Utility Center menu.
• Check Acquisition Server in Utility Center menu.
• Call technical support.
56031 Failed to query db access info from AuditServer • Check Audit Server in Utility Center menu.
• Check Acquisition Server in Utility Center menu.
• Call technical support.
56033 DICOM UID element is empty • DICOM UID element is empty, check DICOM information.
• Call technical support.
56035 Failed to pause [xxxx] service • Check Acquisition Server in Utility Center menu.
• Reboot the computer.
• Call technical support.

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 Image Suite Error Codes

Code Description Action

56036 Failed to resume [xxxx] service • Check Acquisition Server in Utility Center menu.
• Reboot the computer.
• Call technical support.
56040 Failed to pause service [xxxx] • Check Acquisition Server in Utility Center menu.
• Reboot the computer.
• Call technical support.
56043 Failed to update database in Acquisition Server • Check Acquisition Server in Utility Center menu.
• Check database.
• Reboot the computer.
• Call technical support.
56045 Failed to allocate memory when loading storage system, please reboot • Check memory.
computer or contact service provider • Reboot the computer.
• Call technical support.
56046 Failed to create directory • Check Acquisition Server in Utility Center menu.
• Check disk drive.
• Reboot the computer.
• Call technical support.
56046 Cannot delete file [xxxx], description = [xxxx] • Check Acquisition Server in Utility Center menu.
• Check disk drive.
• Reboot the computer.
• Call technical support.
56046 Cannot open move file [xxxx] to [xxxx], description = [xxxx] • Check Acquisition Server in Utility Center menu.
• Check disk drive.
• Reboot the computer.
• Call technical support.
56046 Failed to add work: DeleteFile [xxxx], description = [xxxx] • Check Acquisition Server in Utility Center menu.
• Check disk drive.
• Reboot the computer.
• Call technical support.

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Code Description Action

56046 Cannot open copy file [xxxx] to [xxxx], description = [xxxx] • Check Acquisition Server in Utility Center menu.
• Check disk drive.
• Reboot the computer.
• Call technical support.
56047 [xxxx] network connect for [xxxx] failed • Check Acquisition Server in Utility Center menu.
• Check the network.
• Reboot the computer.
• Call technical support.
56048 Failed to ping [xxxx], failcount = [nn], desc = [xxxx] • Check Acquisition Server in Utility Center menu.
• Check the network.
• Reboot the computer.
• Call technical support.
56049 Fetch patient operate ownership for [xxxx] failed, it has been locked by • Check Acquisition Server in Utility Center menu.
others, please retry or reboot computer • Reboot the computer.
• Call technical support.
56049 Fetch study operate ownership (StudyInstanceUID = [xxxx],) failed, it has • Check fetch study operation.
been locked by others, please retry or reboot computer • Reboot the computer.
• Call technical support.
56050 Database operation failed, please retry or reboot computer • Check database.
• Reboot the computer.
• Call technical support.
56050 Fetch available storageAE info of [xxxx] failed, please retry or reboot • Check database.
computer • Reboot the computer.
• Call technical support.
56050 Fetch next storageAE failed, please retry or reboot computer • Check Acquisition Server in Utility Center menu.
• Reboot the computer.
• Call technical support.

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 Image Suite Error Codes

Code Description Action

56051 Failed to remove duty record of patient [xxxx] • Check record.
• Reboot the computer.
• Call technical support.
56057 Failed to set timer, desc = [xxxx] • Check Acquisition Server in Utility Center menu.
• Reboot the computer.
• Call technical support.
56058 No available IP is detected in this Application server • Check Acquisition Server in Utility Center menu.
• Check the network.
• Reboot the computer.
• Call technical support.
56059 Failed to generate thumbnail image for file [xxxx] • Check Acquisition Server in Utility Center menu.
• Call technical support.
56060 Failed to transform code, please contact service provider • Check modality settings in the Service Configure tool.
• Reboot the computer.
• Call technical support.
56063 Failed to check Accession number in Acquisition Server • Check Acquisition Server in Utility Center menu.
• Reboot the computer.
• Call technical support.
56065 Failed to operate in ACQUSERVER, please retry or reboot computer • Check Acquisition Server in Utility Center menu.
• Reboot the computer.
• Call technical support.
56066 Failed to get host name in Acquisition Server • Check Acquisition Server in Utility Center menu.
• Reboot the computer.
• Call technical support.
56067 There is not enough free space left on drivers, please free more space • Check hard drive storage space. See Specification for CARESTREAM
Image Suite, 8H9751.
• Reboot the computer.
• Call technical support.

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Code Description Action

56068 Database operation failed, please retry or reboot computer • Check Acquisition Server in Utility Center menu.
• Reboot the computer.
• Call technical support.
56071 Failed to stitch image, the body part is [xxxx] • Check Acquisition Server in Utility Center menu.
• Reboot the computer.
• Call technical support.
58001 ReadDBConfig: Failed to read password, length too long, please reboot • Check password setting in the Configuration Management menu.
computer or contact service provider • Reboot the computer.
• Call technical support.
58001 ReadDBConfig: Failed to decrypt DB administrator password, please reboot • Check password setting in the Configuration Management menu.
computer or contact service provider • Reboot the computer.
• Call technical support.
58001 ReadDBConfig: Failed to decrypt Audit Database User password, please • Check password setting in the Configuration Management menu.
contact service provider • Reboot the computer.
• Call technical support.
58001 ReadDBConfig: Failed to read Audit User Password, length too long, please • Check password setting in the Configuration Management menu.
contact service provider • Reboot the computer.
• Call technical support.
58001 ReadDBConfig: Decrypt buffer is too large • Check buffer settings in the Worklist Manager.
• Reboot the computer.
• Call technical support.
58008 CIOCPServer: ThreadPoolFunc: Thread pool function parameter error, • Check Audit Server in Utility Center menu.
please retry or reboot computer • Reboot the computer.
• Call technical support.
58009 Private service, initialization error • Check Audit Server in Utility Center menu.
• Reboot the computer.
• Call technical support.
58010 Private service, socket error • Check computer network.
• Reboot the computer.
• Call technical support.
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 Image Suite Error Codes

Code Description Action

58015 Private service error • Check service.
• Reboot the computer.
• Call technical support.
59000 Failed to send acknowledgment in license server • Check license server in the Utility Center menu.
• Reboot the computer.
• Call technical support.
59012 Failed to get random command in license server • Check license server in the Utility Center menu.
• Reboot the computer.
• Call technical support.
59012 Failed to get license command in license server • Check license server in the Utility Center menu.
• Reboot the computer.
• Call technical support.
59012 Failed to process heart beat command • Check license server in the Utility Center menu.
• Reboot the computer.
• Reboot the computer.
• Call technical support.
60015 CIOCPServer: OnClientReading: Failed to process cmd,context:0x%x, • Check request server in the Utility Center menu.
please reboot computer or contact service provider • Reboot the computer.
• Call technical support.
60015 CPrivateService: ProcessCmd: Process login cmd error, please reboot • Check request server in the Utility Center menu.
computer or contact service provider • Reboot the computer.
• Call technical support.
60015 CPrivateService: ProcessCmd: Process logoff cmd error, please reboot • Check request server in the Utility Center menu.
computer or contact service provider • Reboot the computer.
• Call technical support.
60015 CPrivateService: ProcessCmd: Msgtype error, please reboot computer or • Check request server in the Utility Center menu.
contact service provider • Reboot the computer.
• Call technical support.

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Code Description Action

60015 CPrivateService: ProcessLogin: No license, please reboot computer or • Check request server in the Utility Center menu.
contact service provider • Reboot the computer.
• Call technical support.
60015 CPrivateService: ProcessLogin: Reach Connect Limitation, please reboot • Check request server in the Utility Center menu.
computer or contact service provider • Reboot the computer.
• Call technical support.
60015 Failed to process heart beat command • Check request server in the Utility Center menu.
• Reboot the computer.
• Call technical support.
60015 CPrivateService: ProcessLogin: Failed to bind field while searching user • Check request server in the Utility Center menu.
password, please reboot computer or contact service provider • Reboot the computer.
• Call technical support.
60015 CPrivateService: ProcessLogin: Password Error, please reboot computer or • Check request server in the Utility Center menu.
contact service provider • Reboot the computer.
• Call technical support.
61000 Failed to configure in Sender Adapter, please reboot computer or contact • Check request server in the Utility Center menu.
service provider • Reboot the computer.
• Call technical support.
61001 Socket connection error in Sender Adapter, please reboot computer or • Check computer network.
contact service provider • Reboot the computer.
• Call technical support.
65000 Failed to heart beat for framework • Reboot the computer.
• Call technical support.
65006 Failed to check license, please confirm it • Check license information in the About menu on the Worklist screen.
• Reboot the computer.
• Call technical support.
65007 Failed to initialize license • Check license information in the About menu on the Worklist screen.
• Reboot the computer.
• Call technical support.

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 Image Suite Error Codes

Code Description Action

65008 Failed to initialize scanner • Check operation of the CR System.
• Reboot the computer.
• Call technical support.
66027 Failed to connect remote network resource • Check network.
• Reboot the computer.
• Call technical support.
66027 No available IP is detected in this Application server • Check network.
• Check IP Address.
• Check Application server.
• Reboot the computer.
• Call technical support.
66027 Failed to connect remote network resource, User: [xxxx], Password: [xxxx], • Check network.
NetworkPath: [xxxx], Error type: [xxxx] • Reboot the computer.
• Call technical support.
66027 Failed to query security user and password info from AuditServer • Check password setting in the Configuration Management menu.
• Reboot the computer.
• Call technical support.
66028 Failed to decrypt security password from AuditServer • Check password setting in the Configuration Management menu.
• Reboot the computer.
• Call technical support.
66029 Failed to query database access information from AuditServer • Check Audit Server.
• Reboot the computer.
• Call technical support.
66029 Delete folder [xxxx] failed, please reboot computer or contact service • Check hard disk.
provider • Reboot the computer.
• Call technical support.
66029 Cannot update AccessionNumber: [xxxx], reconcile: [nn], element exist: [nn], • Check accession number in Worklist Manager.
please reboot computer or contact service provider • Reboot the computer.
• Call technical support.

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Code Description Action

66029 DeleteStudy-->delete file: [xxxx] failed, please reboot computer or contact • Check the file.
service provider • Reboot the computer.
• Call technical support.
66029 DeleteStudy-->Cannot map remote network or get available network path • Check the network.
failed, please reboot computer or contact service provider • Reboot the computer.
• Call technical support.
66029 NFRM execSP (WGGC_QC_ReconcileStudy) error while Reconcile study, • Check QC server.
please reboot computer or contact service provider • Check study in Worklist Manager.
• Call technical support.
66029 NFRM execSP (WGGC_QC_MergeStudy) error while merge study, please • Check QC server.
reboot computer or contact service provider • Check study in Worklist Manager.
• Call technical support.
66029 QC SERVER: NFRM->GetSAEGroup failed in MergeSeries, please reboot • Check QC server in Worklist Manager.
computer or contact service provider • Reboot the computer.
• Call technical support.
66029 QC SERVER: NFRM->GetTargetSAEGroup failed in MergeSeries, please • Check QC server in Worklist Manager.
reboot computer or contact service provider • Reboot the computer.
• Call technical support.
66030 Failed to execute database operation [xxxx], please check it • Check QC server in Worklist Manager.
• Reboot the computer.
• Call technical support.
66032 Failed to initiate setting • Check QC server in Worklist Manager.
• Reboot the computer.
• Call technical support.
66032 Failed to get application server name • Check QC server in Worklist Manager.
• Reboot the computer.
• Call technical support.
66033 Failed to initiate setting • Check QC server in Worklist Manager.
• Reboot the computer.
• Call technical support.
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 Image Suite Error Codes

Code Description Action

68000 Failed to connect network, please check your configuration • Check computer network.
• Reboot the computer.
• Call technical support.
68001 Failed to associate, please check it • Check DICOM information.
• Do DICOM echo from the Utility Center menu.
• Reboot the computer.
• Call technical support.
68002 Time is out for association, please reboot computer or contact service • Check the computer network.
provider • Reboot the computer.
• Call technical support.
68003 Failed to associate- remote\n, please reboot computer or contact service • Reboot the computer.
provider • Call technical support.
68004 Service is not available on association, please reboot computer or contact • Check the service status from the Utility Center menu.
service provider • Reboot the computer.
• Call technical support.
68005 Timeout on Modality Worklist Query/Retrieve, please reboot computer or • Check the computer network.
contact service provider • Reboot the computer.
• Call technical support.
68006 Failed to synchronize Worklist query, please reboot computer or contact • Check the Worklist query.
service provider • Reboot the computer.
• Call technical support.
68009 Some error occurred, maybe connection failed, please reboot computer or • Reboot the computer.
contact service provider • Call technical support.
68014 Failed to initialize web service instance, please reboot computer or contact • Reboot the computer.
service provider • Call technical support.
68015 Failed to initialize HttpConnector30 instance, please reboot computer or • Reboot the computer.
contact service provider • Call technical support.
68016 Failed to initialize SoapSerializer30 instance, please reboot computer or • Reboot the computer.
contact service provider • Call technical support.

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Code Description Action

68017 Failed to initialize SoapReader30 instance, please reboot computer or • Reboot the computer.
contact service provider • Call technical support.
68018 Failed to initialize web service instance, an exception was caught, please • Reboot the computer.
reboot computer or contact service provider • Call technical support.
68018 Failed to call web service, an exception was caught, please reboot computer • Reboot the computer.
or contact service provider • Call technical support.
68019 An exception occurred in the Modality Worklist Monitor thread, please reboot • Reboot the computer.
computer or contact service provider • Call technical support.
68021 Start monitoring the patient XML file. The path is xxxxxx • No action required.
68021 Failed to open patient XML file, it was opened exclusively by other process, • Check the patient XML file.
the system will try again later • Reboot the computer.
• Call technical support.
68021 The patient XML file is not encoded as Unicode UTF-8, please check the file • Check the patient XML file.
• Call technical support.
68025 Failed to call web service, please reboot computer or contact service • Reboot the computer.
provider • Call technical support.
69001 Failed to SmsProxySend() ThreadID = [nn], rsp.szInfo = [xxxx], please • Check SMS server in the Utility Center menu.
reboot computer or contact service provider • Reboot the computer.
• Call technical support.
69002 Parameter error occurs while open multirecord set • Check the database.
• Call technical support.
90001 Failed to launch QC Light software. System return code is 0X[xxxx] • Reboot Image Suite computer.
• Use Vita/POC CR system service documentation to resolve problem.
• Call technical support.
90002 Failed to scan image using QC Light software. The command line is [xxxx] • Reboot Image Suite computer.
• Use Vita/POC CR system service documentation to resolve problem.
• Call technical support.
90003 Failed to erase cassette using QC Light software. QC Light software return • Reboot Image Suite computer.
code is [xxxx]. • Use Vita/POC CR system service documentation to resolve problem.
• Call technical support.

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 Image Suite Error Codes

Error Codes for the System Connected to DR

Below is a list of Image Suite error codes, the error descriptions that are displayed, and the possible actions to resolve the problems.

Code Description
15900000 Failed to initialize the Exposure Switch. Please verify the exposure switch is connected and restart. If the problem persists please call service.
18200001 Attempt to abort the current image acquisition failed. Please remove and re-insert the battery.
18200004 The detector has encountered an internal error during the exposure sequence. Please remove and re-insert the battery.
If the problem persists please contact service.
18200005 The detector could not be prepared for exposures. Please deselect, and then reselect the detector and try again.
18200006 The detector is incorrectly configured. Please contact service.
18200007 Could not connect to detector. Please remove and re-insert the battery and try the operation again.
18200008 The detector has been disabled.
18200009 Attempt to deactivate the detector failed. Please reboot the system.
18200010 Could not get the detector configuration data. Please contact service.
18200011 Could not get the current detector status information. Please remove and re-insert the battery.
18200012 The system encountered an error receiving an image from the detector. Please reboot the console.
18200013 Attempt to get settings from detector failed.
18200014 The system encountered an error receiving an image from the detector. Please reboot the console.
18200015 The detector has insufficient power to perform an exposure. Please exchange the battery as soon as possible.
18200018 DRX detector is not initialized. Remove and re-insert the battery from the detector. Try the operation again.
If resetting the detector does not work try re-booting the console. If problem persists, call for assistance.
18200021 The detector encountered and error while attempting to reboot. Please remove and re-insert the battery.
18200022 The system could not reserve the detector. Please verify the detector is powered on and is not currently in use by another system.
18200023 The system could not configure the detector. Please remove and re-insert the battery.
18200024 The detector encountered an error while attempting to shut down.
18200025 The system has lost communication with the detector. Do not remove the battery at this time. Please wait two minutes to allow the detector to
reconnect and prevent images from being lost. If communication has not been re-established, reboot the detector.
18200027 The detector has encountered a command sequence error. Please deselect, and then reselect the detector and try again.
18200029 The system clock could not be synchronized with the detector’s clock.
18200030 The detector has encountered an internal error during the exposure sequence. Please deselect, and then reselect the detector and try again.
18200032 The system has encountered an error processing the image received from the detector. Please contact service.
18200033 The system has encountered an error processing the image received from the detector. Please contact service.
18200034 The system has encountered an error processing the image received from the detector. Please contact service.

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Code Description
18200035 The system has encountered an error processing the image received from the detector. Please contact service.
18200036 The system has encountered an error processing the image received from the detector. Please contact service.
18200037 The system has lost communication with the detector. Please deselect, and then reselect the detector and try again.
If the problem persists please remove and re-insert the battery.
18200038 The detector has encountered an internal error during image acquisition. Please deselect, and then reselect the detector and try again.
18200039 The system has encountered an error retrieving the image from the detector. Please reboot the console.
18200040 The system has encountered a communication problem with the detector. Please remove and re-insert the battery.
If the problem persists please contact service.
18200041 The system has encountered an unexpected error with the detector. Please remove and re-insert the battery.
If the problem persists please contact service.
18200042 The detector has encountered an unexpected error. If the problem persists, please contact service.
18200043 The Dark calibration data is either missing or corrupt. Please perform a dark calibration.
18200044 Could not retrieve voltage information from the detector.
18200045 Could not retrieve battery configuration information from the detector.
18200046 Could not update detector firmware.
18200047 Could not transfer the firmware to the detector.
18200049 A detector fault could not be cleared. Please remove and replace the battery. If the problem persists please remove and re-insert the battery.
18200051 DRX detector DECLink has encountered an error while copying strings. Remove and re-insert the battery from the detector.
Try the operation again. If problem persists call for assistance.
18200052 Could not disconnect from the detector. Please reboot the console.
18200053 Could not perform calibration, setup failed. Please contact service.
18200057 The X-Ray calibration data is either missing or corrupt. Please perform an X-ray calibration.
18200058 The X-Ray calibration data is either missing or corrupt. Please perform an X-ray calibration.
18200059 One or more image corrections failed using the calibration data. Please review the last image taken. If the problem persists contact service.
18200060 Could not initialize communication with the detector. Please reboot the console and try again. If the problem persists please contact service.
18200061 The serial number provided at registration time does not match the serial number reported by the detector.Please try re-installing the detector.
If the error persists please contact service.
18200062 An unexpected error has occurred. Please reboot the console. If the error persists please contact service.
18200063 An unexpected asynchronous error has occurred. Please reboot the console. If the error persists please contact service.
18200064 The detector could not be prepared for exposures. Please attempt the exposure again. If the problem persists please contact service.
18200065 The detector has experienced a significant bump or drop. Please perform a calibration.
18200403 Detector cannot be used until a successful X-Ray calibration is performed.

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 Image Suite Error Codes

Code Description
18200402 Detector cannot be used until a successful Dark calibration is performed.
18200406 Detector cannot be used for extended exposures until a successful X-Ray calibration is performed.
18200405 Detector cannot be used for extended exposures until a successful Dark calibration is performed.
18200401 Detector is missing factory calibration data and is unusable. Please contact service.
18200404 Detector is missing factory calibration data required to perform extended exposures. Please contact service.
18200068 The firmware on the detector is out of date. Please update the firmware now.
18200069 The firmware on the detector may be out of date. Please update the firmware of the detector to the appropriate version.
18200070 The firmware on the detector may be out of date. Please update the firmware of the detector to the appropriate version.
18200071 A DRX detector command is not available. Check the detector firmware and console software versions are correct. If problem persists call for
assistance.
18200073 The firmware on the detector may be out of date. Please update the firmware of the detector to the appropriate version.
18200076 The detector does not support the requested exposure mode. Please select another detector.
18200077 The firmware on the detector may be out of date. Please update the firmware of the detector to the appropriate version.
18200079 The detector could not be configured for the requested exposure mode.
18200083 The detector has encountered an error. Please remove and reinsert the battery. If the problem persists please contact service.
18200084 The detector battery has insufficient charge to continue. Please replace the battery.
18200085 The firmware download could not be completed. Please retry the operation. If the problem persists, please contact service.
18200086 The firmware download could not be completed. Please retry the operation. If the problem persists, please contact service.
18200087 The requested operation could not be performed because an unretrieved image exists on the detector.
18200088 The version of firmware requested for download has a pre-requisite version not currently installed. Firmware download denied.
18200093 The detector has encountered an error. If the problem persists please contact service.
18200104 Detector configuration failed. Please retry the operation.
18200105 The detector encountered an internal error. Please remove and re-insert the battery and try the operation again.
18200106 The detector encountered an internal error. Please remove and re-insert the battery and try the operation again.
18200107 The detector encountered an internal error. Please remove and re-insert the battery and try the operation again.
18200108 The detector encountered an internal error. Please remove and re-insert the battery and try the operation again.
18200109 There was an error transferring the security settings file. Please try again.
18200110 The provided security settings file is invalid. Please provide another file.
18200111 The provided security settings file is invalid. Please provide another file.
18200112 The provided security settings file contains an unsupported authentication mode. Please provide another file.
18200113 The provided security settings file includes a certificate in an unsupported format. Please provide another file.
18200114 The provided security settings file contains a certificate which could not be used. Please provide another file.

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Code Description
18200115 The provided security settings file contains a certificate with an expiration date that could not be read. Please provide another file.
18200116 The provided security settings file contains credentials which have already expired. Please provide another file.
18200117 The provided security settings file is incomplete. Please provide another file.
18200118 One or more of the detector's wireless network credentials will expire soon. If the credentials expire the detector will not be able to communicate
wirelessly and will be unusable. Please contact your IT staff.
18200119 One or more of the detector's wireless network credentials have expired. The detector cannot communicate wirelessly until they are updated. Please
contact your IT department.
18200120 The provided security settings file contains an invalid certificate. Please provide another file.
18200121 The security settings file was not successfully transferred to the detector. Please try again.
18200122 Detector cannot be used for extended exposures until a successful X-ray calibration is performed.
18200123 Detector cannot be used for extended exposures until a successful Dark calibration is performed.
18200124 Detector is missing factory calibration data required to perform extended exposures. Please contact service.
30000000 A fatal application error has occurred. Please contact Technical Support.
30000001 A failure occurred trying to activate the requested detector. Please contact Technical Support.
30000010 System Ready Timeout After Calculation Complete, System Not Ready in Allowed Time.
30000025 System Prepped Timeout, System Not Prepped in Allowed Time.
30000020 Image Acquired Timeout After Expose.

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 System Disk Map for Standard Configurations

Section 11: System Disk Map for Standard Configurations

Computer Directory Mapping—Required for WINDOWS XP Operating System
Media Partition Name Estimated Drive Size Folder Sub Folder Content Estimated Size
Hard Drive C:\ 5 GB (system) NTFS \WINNT \TEMP Buffer for temporary files 1 GB
80 GB System \SYSTEM32 Public components
\ImageSuite \Backup Store database backup files
\Inbox Store acquired DICOM\Raw image temporarily
\SubBox Store temporary images for extensive storage
(Reserved)
\ClientInbox Store retrieved images from other PACS system
(Reserved)
\ExportBox Store exported DICOM images prior to burning Patient CD < 100 MB
\PrintQueue Store temporary raw data for image printing
\AcErrorBox Store error images during the image acquisition
\SubErrorBox Store error images for extensive storage
(Reserved)
\Log Store system log files 200 MB
\StitchBox Store temporary raw data for stitching only
\GCReport Store report-related temporary data
\ExportToReport Store temporary exported images for reporting
\Program \PrimaryWS All executable files, configuration files, components, and so forth
Files\ \OnlineHelp Online help files
ImageSuite
\GXWeb All web client related files or pages < 200 MB
D: 32 GB (PreCD) \PRECD Pre-CD buffer for image data archiving and burning, a backup of images 30 GB
PreCD NTFS \JP2Cache Buffer to store JP2 stream data files < 2 GB
E: 3 GB (Database) \Database Store database data and log files 2 GB
Database NTFS \Database \Backup Store database backup file 1 GB
F: 37 GB (Data) \DB_PRECD Pre-CD buffer for DB backup 4 GB
Data NTFS \Images Store the online image
G: 3 GB (Service) \Backup Backup of license, system configuration, etc. < 3 GB
Service NTFS \Tools Related service tools
(Optional)
CD\DVD [I - Z]: CD\DVD drive to export or import image. Note: X
Writer can be any drive letter

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Computer Directory Mapping—Recommended for WINDOWS XP Operating System

Media Partition Name Estimated Drive Size Folder Sub Folder Content Estimated Size
Hard Drive (1) C:\ 30 GB (system) \WINNT \TEMP Buffer for temporary files 1 GB
250 GB System NTFS \SYSTEM32 Public components
\ImageSuite \Backup Store database backup files
\Inbox Store acquired DICOM\Raw image temporarily
\SubBox Store temporary images for extensive storage
(Reserved)
\ClientInbox Store retrieved images from other PACS system
(Reserved)
\ExportBox Store exported DICOM images prior to burning < 600 MB
Patient CD
\PrintQueue Store temporary raw data for image printing
\AcErrorBox Store error images during the image acquisition
\SubErrorBox Store error images for extensive storage
(Reserved)
\Log Store system log files 1 GB
\StitchBox Store temporary raw data for stitching only
\GCReport Store report-related temporary data
\ExportToReport Store temporary exported images for reporting
\Program \PrimaryWS All executable files, configuration files, and components
Files\ \OnlineHelp Online help files
ImageSuite
\GXWeb All web client related files or pages < 200 MB
D:\ 180 GB (PreCD) \PRECD PreCD buffer for image data archiving and burning, a backup of images 150 GB
PreCD NTFS
\JP2Cache Buffer to store JP2 stream data files < 5 GB
E:\ 40 GB (Database) \Database Store database data and log files 20 GB
Database NTFS
\Database \Backup Store database backup file 10 GB
Hard Drive (2) F:\ 200 GB (Data) \DB_PRECD PreCD buffer for DB backup 8 GB
or USB Data NTFS
250 GB \Images Store the online image
DVD Writer
G:\ 5 GB (Service) \Backup Backup of license and system configuration
Service NTFS
\Tools Related service tools
(Optional)
H:Backup \Backup System Backup 30 GB
DVD Writer [I - Z]: DVD drive to export or import image. Note: X can be any drive letter

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 System Disk Map for Standard Configurations

Computer Directory Mapping—Required for the WINDOWS 7, WINDOWS 8.1, and WINDOWS 10 Operating Systems with One Partitioned Hard Drive
Partition Estimated Drive Estimated
Media Name Size Folder Sub Folder Content Size
Hard Drive C:\ 30 GB (system) \WINNT \TEMP Buffer for temporary files 8 GB
250 GB System NTFS \SYSTEM32 Public components
\ImageSuite \Backup Store database backup files
V4 Only
50 GB (system) \Inbox Store acquired DICOM\Raw image temporarily
NTFS \SubBox Store temporary images for extensive storage (Reserved)
\ClientInbox Store retrieved images from other PACS system (Reserved)
\ExportBox Store exported DICOM images prior to burning Patient CD < 600 MB
\PrintQueue Store temporary raw data for image printing
\AcErrorBox Store error images during the image acquisition
\SubErrorBox Store error images for extensive storage (Reserved)
\Log Store system log files 1 GB
\StitchBox Store temporary raw data for stitching only
\GCReport Store report-related temporary data
\ExportToReport Store temporary exported images for reporting
\Program \PrimaryWS All executable files, configuration files, and components
Files\ \OnlineHelp Online help files
ImageSuite
\GXWeb All web client related files/pages < 200 MB
D: 95 GB (PreCD) \PRECD Pre-CD buffer for image data archiving and burning, a backup of images < 40 GB
PreCD NTFS \JP2Cache Buffer to store JP2 stream data files < 5 GB
V4 Only
85 GB (PreCD)
NTFS
E: 20 GB \Database Store database data and log files < 8 GB
Database (Database) \Database \Backup Store database backup file 2 GB
NTFS
F: 95 GB (Data) \DB_PRECD Pre-CD buffer for DB backup 9 GB
Data NTFS \Images Store the online image
V4 Only
85 GB (Data)
NTFS
G: 10 GB (Service) \Backup Store and back up license, system configuration
Service NTFS \Tools Related service tools (Optional)
CD\DVD J: CD\DVD drive to export or import image.
Writer

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Computer Directory Mapping—Recommended for the WINDOWS 7, WINDOWS 8.1, and WINDOWS 10 Operating Systems with Two Hard Drives
Partition Estimated
Media Name Estimated Drive Size Folder Sub Folder Content Size
Hard Drive (1) C:\ 30 GB (system) \WINNT \TEMP Buffer for temporary files 8 GB
250 GB System NTFS \SYSTEM32 Public components
\ImageSuite \Backup Store database backup files
V4 Only
\Inbox Store acquired DICOM or Raw image temporarily
50 GB (system)
NTFS \SubBox Store temporary images for extensive storage (Reserved)
\ClientInbox Store retrieved images from other PACS system (Reserved)
\ExportBox Store exported DICOM images prior to burning Patient CD < 600 MB
\PrintQueue Store temporary raw data for image printing
\AcErrorBox Store error images during the image acquistion
\SubErrorBox Store error images for extensive storage (Reserved)
\Log Store system log files 1 GB
\StitchBox
\GCReport
\ExportToReport Store temporary raw data for stitching only
\Program \PrimaryWS Store report-related temporary data
Files\ \OnlineHelp Online help files
ImageSuite
\GXWeb All web client related files or pages < 200 MB
D:\ 200 GB (PreCD) NTFS \PRECD Pre-CD buffer for image data archiving and burning, a backup of images 180 GB
PreCD V4 Only
180 GB (PreCD) NTFS
\JP2Cache Buffer to store JP2 stream data files < 5 GB
E:\ 20 GB (Database) \Database Store database data and log files 10 GB
Database NTFS
\Database \Backup Store database backup file 10 GB
Hard Drive (2) F:\ 200 GB (Data) NTFS \DB_PRECD Pre-CD buffer for DB backup 8 GB
or USB Data V4 Only
250 GB 180 GB (Data) NTFS
DVD Writer \Images Store the online image
G:\ 5 GB (Service) \Backup Store and backup of license, system configuration
Service NTFS
\Tools Related service tools (Optional)
H:Backup 45 GB (Backup) \Backup System Backup 30 GB
DVD Writer J: DVD drive to export or import image.

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 System Disk Map for Standard Configurations

Computer Directory Mapping—Required for the WINDOWS 7, WINDOWS 8.1, and WINDOWS 10 Operating Systems with a Nonpartitioned Hard Drive
Estimated
Media Drive/ Folder Sub Folder Sub Folder Content Size
Hard Drive 250 GB C:\System \WINNT \TEMP Buffer for temporary files 8 GB
(NTFS) \SYSTEM32 Public components
\ImageSuite \Backup Store database backup files
\Inbox Store acquired DICOM\Raw image temporarily
\SubBox Store temporary images for extensive storage (Reserved)
\ClientInbox Store retrieved images from other PACS system (Reserved)
\ExportBox Store exported DICOM images prior to burning Patient CD < 600 MB
\PrintQueue Store temporary raw data for image printing
\AcErrorBox Store error images during the image acquisition
\SubErrorBox Store error images for extensive storage (Reserved)
\Log Store system log files 1 GB
\StitchBox Store temporary raw data for stitching only
\GCReport Store report-related temporary data
\ExportToReport Store temporary exported images for reporting
\Program \PrimaryWS All executable files, configuration files, and components
Files\ \OnlineHelp Online help files
ImageSuite
\GXWeb All web client related files/pages < 200 MB
C:\PreCD \PRECD Pre-CD buffer for image data archiving and burning, a backup of images < 40 GB
\JP2Cache Buffer to store JP2 stream data files < 5 GB
C:\Database \Database Store database data and log files 8 GB
\Database \Backup Store database backup file 2 GB
C:\Data \DB_PRECD Pre-CD buffer for DB backup 90 GB
\Images Store the online image
C:\ \Backup Store and backup license, system configuration
\Tools Related service tools (Optional)
CD\DVD J: CD\DVD drive to export or import image
Writer

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 Procedure to Uninstall and Reinstall the Image Suite V4 Software

Section 12: Procedure to Uninstall and Reinstall the Image Suite V4 Software

Uninstall the V4 Software

Use the following procedure to correctly uninstall Image Suite V4 software and its components.
[1] Go to Uninstall Programs.
[2] Right-click Image Suite V4 and select Uninstall.
[3] Uninstall DIP in the following order:
(a) Right-click Detector Integration Package and select Uninstall.
(b) Right-click CARESTREAM DRX Detector Software Development Kit and select Uninstall.
(c) Right-click CaptureFoundation and select Uninstall.
(d) Right-click DRCore and select Uninstall.
(e) Right-click CarestreamHealth KDT and select Uninstall.
(f) Right-click CaptureConsoleCore and select Uninstall.
[4] Right-click VeriLUM Plus and select Uninstall.
[5] If installed, right-click UltraVNC and select Uninstall.
[6] Uninstall the drivers for the DRX/TDR-Interface Kit:
• For WINDOWS 7, right-click AX88772A&AX88772 Windows Driver and select Uninstall.
• For WINDOWS 8.1 and WINDOWS 10, right-click AX88772C_772B_772A_772 Windows 8.x Driver and select Uninstall.
[7] Right-click Carestream CR Software and select Uninstall to uninstall the UltraLite software.
[8] Right-click CR Software Development Kit V 3.0.10 and select Uninstall to uninstall CRSDK.
[9] Right-click Carestream Broker HL7 Gateway and select Uninstall.
[10] Restart the Image Suite computer.

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Re-install the V4 Software after the Uninstall

Important
When you re-install the Image Suite V4 software, you will need to run a bat file to add a key to the registry table. There is a separate bat file for human and one for the
vet application.
[1] Download the Uninstall_Reinstall_Tool.zip from the Image Suite page on the Carestream Health Service Portal.
[2] Extract the file to your USB flash drive.
[3] Do the full install for the V4 software for Image Suite.
[4] After the computer reboots for the first time, start the Setup Wizard.
[5] When the Create User Accounts screen appears, stop but do not close the Setup Wizard.

[6] At the desktop of the Image Suite computer, browse to the Human or Vet.bat file according to the application you are using.
[7] Run the Human or Vet.bat file according to the application you are using.
[8] When the application is complete, continue with the Image Suite Setup Wizard.

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 Manually Configuring the System (Client.ini)

Section 13: Manually Configuring the System (Client.ini)

Important
Client.ini contains configuration information related to the client. You can use Client Configuration for some of the configuration tasks. You must complete the remaining
configuration tasks manually.

[global]
IsClinical=n Set the current workstation to be the clinical workstation. Each user logged on this workstation is considered a
clinical user, regardless of the user’s role.
UsePrivateImpl=1 Configure the current protocol type. If this value is 1, use private protocol; images will send to client directly on
network. If this value is 0, use standard DICOM to send the images.
IfForceResample=y If this value is 1, the image will be resampled, both on zoom larger or zoom smaller.
NoScreenFlash=n If this value is y, the screen will display the image without flash, particularly for the overlay display. However, this
will slow the rate of display.
LazyLoadThreshold =200 The threshold to apply lazy load algorithm. If the number of images to be loaded is less than the threshold, the
system will load all images at once.
[PrintPanel]
LogoPath=logos Set the place where the logo file will be stored; the location can be a related path or an absolute path.
EnableCRSublayout =y Whether to allow load CR image sublayout; the default is yes.
EnableSCSublayout =n Whether to allow load OT (including SC) image sublayout; the default is yes.
;colors
PrintOverlayTextColor =255 255 255 The color to be used when printing overlay text.
PrintOverlayTextShadowColor =0 0 0 The color to be used when printing overlay text shadow.
;fonts
PrintOverlayTextMaxFontSize =44 The maximum font size to be used when printing overlay text.
PrintOverlayTextMinFontSize =4 The minimum font size to be used when printing overlay text.
PrintOverlayTextFontSizeRatio =40 The ratio to be used when printing overlay text, relative to the image. Ratio should be adjusted by printing a test
page.
;footer header
RealHeightOfHeaderFooterPerLine(cm)= The real height of the header and footer in cm. The default value is 10 pixels.
;min width of raw image

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[global]
RawImageMinWidthPixel =256 When the image width is smaller than the given value, will enlarge the image and then overlay it to ensure the
small images can print clearly. Normally, the value will be 256 pixels. When the value is larger, the text on the
image will be more clear.
[SSCU]
;for teleradiography
StoreTimeout=180 Set the time-out duration when transferring images to other PACS system. As default, the time-out duration is
180 seconds or 3 minutes. If the network bandwidth is very low, increase this number to make sure that one
image can be transferred completely within the time frame.
;0 default TS from modality Set the default transfer syntax when transferring or exporting images.
1. Implicit VR Little Endian
2. Explicit VR Little Endian
3. Explicit VR Big Engidan TransferSyntax=2

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 Frequently Asked Questions

Section 14: Frequently Asked Questions

How Are Images Acquired and Cleared?

Note
The patient matching condition is configurable. The Patient ID (PID) is the default matching key. If the PID for two studies is the same but the patient names are different,
QA considers them as two studies of the same patient.

Normal Image Acquisition

Study Instance UID Series Instance UID SOP Instance UID Reject/Accept Action
Same Same Same Reject Duplicate image. Sent to an error box and highlighted.
Same Same Different Accept A new image of a previously acquired study/series.
Same Different Same Reject Duplicate image. Sent to an error box and highlighted.
Same Different Different Accept New series of a previously acquired study.
Different Different Different Accept New study.
Different Different Same Reject Sent to an error box and highlighted.
Different Same Same Reject Sent to an error box and highlighted.

Logical Deletion and Physical Deletion

Study Instance UID Series Instance UID SOP Instance UID Level Type Action
Update Update Not update Study Logical Update the Study or Series Instance UID. The
SOP Instance UID does not change.
Study Physical Clear the records and physical images.
Update Not update Not update Series Logical Update the Study Instance UID of the series.
Series Physical Clear the records and physical images.
Not update Update Not update Image Logical Update the Series Instance UID of the image.
Image Physical Clear the records and physical images.

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What are the Storage Policies?

LRU Policy of PRECD
Similar to storage LRU, it can be configured as two modes. One is the interval LRU (LRU=0) and another is LRU intervalley in predefined time slice
(LRU = 1).
The configuration is stored in Lcpconfig.dat
//////////////////////////////////////////////////////////////////////////////
# time intervals in minute to trigger PRECD LRU
INTERVALS= 10
# LRU policy must be 0 or 1
LRU = 0
# time slice in hour to do LRU
HOUR= 12-13|5-8|
////////////////////////////////////////////////////////////////////////////////////////////

Archive Policy of PRECD (Image)

Two modes, one is interval without time constraint and another is archive in predefined time slice.
DB backup files archive policy is similar to image archive.
The configuration is stored in Lcpconfig.dat
//////////////////////////////////////////////////////////////////////////////
[PRECD]
# time intervals in minute to trigger PRECD LRU
INTERVALS = 10
# LRU policy must be 0 or 1
LRU = 0
# time slice in hour to do LRU
HOUR= 12-13|5-8|
# time intervals in minute to trigger PRECD ARCHIVE
ARCHIVE:INTERVALS = 10
# time slice in hour to do archive
ARCHIVE:HOUR= 17-8|

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 Frequently Asked Questions

# 0 ARCHIVE interval, 1 ARCHIVE interval in preset time slice

ARCHIVE:POLICY = 1
# Max amount of studies to archive per times
ARCHIVE:MAX:STUDY = 1000
# Min online time in second before archiving
ARCHIVE:MIN:ONLINE = 1200
////////////////////////////////////////////////////////////////////////////////////////////

What is the Character Set Processing Logic?

In some cases, the image is sent to an error box due to the decoding error. The error information can be found in the log file. An element in the DICOM file is error-
encoded.
If the image is from the modality, turn off the transcode of the modality in service_cfg.
If the DICOM image is imported from CD or another type of image file, register a virtual modality (local, AE title:local, IP:127.0.01) and disable the transcode in
service_cfg.
If the transcode of the modality is disabled, then CARESTREAM Image Suite will not decode the value regardless of whether the value is encoded by the specific
character set.

How to Stop the Disk is Full Message

From the Modality Worklist screen, the high and low water mark can be changed if the Disk is Full message appears due to the customer’s workflow.
If necessary, from the Service Configuration screen, the total space or capacity of the disk can also be changed.

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Changing the Water Mark

[1] At the modality worklist screen, click the Local Archive Status icon.
[2] Click Storage Information.
[3] At the Storage LRU Settings screen, use the Lower Water Mark and High Water Mark sliders to change the settings.
[4] When the setting is complete, click the save icon.

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 Frequently Asked Questions

Changing the Capacity of the Disk

See the instructions in “Modifying Storage Settings” on Page 70 to change the setting for the Capacity (C) of the disk.

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Section 15: UPS-Related Issues

Important
• APC Uninterruptible Power Supply (UPS) can provide a more stable electrical environment for the customer site. You must carefully connect the UPS and configure
the system.
• Depending on the UPS capacity and load, different UPS models can provide a variable amount of power over a variable amount of time when the power source
fails. When you configure the server software, you must plan for adequate time to de-energize the equipment.
• The UPS uses batteries. You must check the batteries regularly. The lifetime of a battery is two to five years.

Caution
You must de-energize the equipment before you connect or disconnect the UPS cable and the server.
[1] De-energize the server and UPS cable.
[2] Fasten two screws on the serial cable connecting the UPS cable to the server.
[3] Install:
• Agent software—install on every machine; the software de-energizes the machine when the server gives a signal.
• Server software—install on only one machine in a group; the software provides centralized management for the group.
• Console software—install on any desktop, workstation, or laptop computers. The console software may be installed on multiple computers if you manage
computers and/or software from different locations.
[4] Configure the UPS server to send the signal early enough to de-energize all relevant equipment (computers, RAIDS) before the UPS is drained.
[5] Check the UPS batteries. If necessary:
a. Remove and safely discard the drained batteries.
b. Install the new batteries.
[6] Energize the server and UPS cable.

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 Backing Up and Restoring the System

Section 16: Backing Up and Restoring the System

A periodic system backup and restore can improve the speed of disaster recovery. Some utilities can perform a complete system/disk backup and restore.
The example below is based on TRUE IMAGE ENTERPRISE EDITION. However, GHOST2003 and PDI have similar functions.

Important
• You do not need to restart the system after a backup and restore.
• You must restart the system disk (boot disk) after performing a restore.
• Create rescue media to use if the system cannot start or the internal disk is corrupted.
• The Explore Image function allows you to extract individual files from the backup image.
[1] Install the backup application on the computer.
[2] Start the application.
[3] Use the application to:
• Back up and restore partitions or
• Back up and restore the whole disk
[4] Close the application.
[5] Store the backup media at the Image Suite site.

This application is displayed for an example only.

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Publication History
Publication Date Publication No. Revision Changed Pages File Name Notes
2010-04-25 8J2797 A --- 8j2797.fm New Publication
2010-09-10 8J2797 B --- 8j2797.fm Revision for additional troubleshooting
2011-04-08 8J2797 C --- 8j2797.fm Revision for software version MR-3
2011-10-26 8J2797 D --- 8j2797.fm Revision for software version 2.0
2012-10-16 8J2797 E --- 8j2797.fm Revision for software version 3.0
2013-12-13 8J2797 F --- 8j2797.fm Revision for software version 4.0
2015-07-30 8J2797 G --- 8j2797.fm Revision for software version 4.0 MR3
2017-06-01 8J2797 H --- 8j2797.fm Revision for software version 4 MR5

Printed in USA • 8j2797_2017-05-30.fm

Rev. H

Carestream Health, Inc.

150 Verona Street
Rochester, NY USA 14608