CH 1

HR test
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Chapter one: Introduction to human resources.

Answer the following questions:
1) ……… are people with formally assigned roles who work together to
achieve the organization's goals.
A) Managers.
b) Organizations.
c) Both of them.

2)…….. manages the efforts of the organization's people.

a) Organization.
b) Manager.
c) Planning

3) Management process involved formally assigned roles to the employee.

a) True.
b) False

4) …………. involves delegating authority to subordinates.

a) Planning
b) Organizing
c) Leading.

5) Determining the sales quotas, quality standards is considered………

a) Planning
b) Controlling
c) Organizing.

6) Managers may succeed with inadequate plans, organizations, or controls.

a) True
b) False.

7) Getting results is the top line of managing.

a) True
b) False.

8) All managers are human resource managers.

a) True.
b) False.

9) ………………creates an order giver and order receiver relationship.

a) Line authority.
b) Staff authority.

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c) Authority.

10) Anna tells her sales director to get the sales presentation ready by
Tuesday. Anna is exercising her……….
a) Line authority.
b) Staff authority.
c) Authority.

11) When Anna suggests that the plant manager use a particular selection
test, he or she is exercising line authority.
a) Line authority.
b) Staff authority.
c) Authority.

12) Purchasing department managers are considered………

a) Staff manager.
b) Line authority.
c) Authority.

13) Human resource managers are usually staff managers.

a) True.
b) False.

14) Line managers have many human resource duties.

a) True
b) False.
15)……..plays an employee advocacy role.
a) Human resource manager.
b) Line manager
c) Both of them

16) Human resource managers have…………

a) Implied authority.
b) Explicit authority.
c) Line authority.

17) …………involves the search for qualified job applicants.

a) Job analyst.
b) Recruiters
c) Labor relations specialists
18)……….. involves a plan, organize, and direct training activities.
a) Compensation managers.

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b) Training specialists.
c) Job analysts.

19) The human resource team for a small manufacturer may contain just
five or six (or fewer) staff.
a) True
b) False

20) The functions of the management process include all of the following
except …..
A) planning
B) organizing
C) outsourcing
D) leading

21) ………… includes five basic functions—planning, organizing, staffing,

leading, and controlling.
A) A job analysis
B) Job description
C) The management process
D) all of the above.

22)………… is the management process that requires a manager to

establish goals and standards and to develop rules and procedures.
A) Planning
B) Organizing
C) Staffing
D) Leading

23) Joni spends most of his time at work establishing goals for a staff of
fifty employees and developing procedures for various tasks. Jones involved
in ……….
A) Leading
B) Controlling
C) Organizing
D) Planning

24) If a manager delegates the authority for a project to a subordinate. Did

he involve in which function of the management process?
A) Staffing
B) Organizing
C) Motivating

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D) Leading.

25) When managers use metrics to assess performance and then develop
strategies for corrective action, they are performing the ……. the function
of the management process.
A) Planning
B) Leading
C) Controlling
D) Organizing

1) The basic functions of the management process include all of the

following EXCEPT ________.
A) planning
B) organizing
C) outsourcing
D) leading
E) staffing
Answer: C

2) Which of the following is the person responsible for accomplishing an

organization's goals by planning, organizing, staffing, leading, and
controlling personnel?
A) manager
B) entrepreneur
C) representative
D) generalist
E) marketer
Answer: A

3) Which of the following includes five basic functions--planning,

organizing, staffing, leading, and controlling?
A) job analysis
B) strategic management
C) employee orientation
D) management process
E) adaptability screening
Answer: D

4) Which function of the management process requires a manager to

establish goals and standards and to develop rules and procedures?
A) planning
B) organizing

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C) staffing
D) leading
E) motivating
Answer: A

5) Celeste spends most of her time at work establishing goals for her staff of
fifty employees and developing procedures for various tasks. In which
function of the management process does Celeste spend most of her time?
A) leading
B) organizing
C) motivating
D) planning
E) staffing
Answer: D

6) Which function of the management process includes delegating authority

to subordinates and establishing channels of communication?
A) staffing
B) organizing
C) motivating
D) leading
E) planning
Answer: B

7) When managers use metrics to assess performance and then develop

strategies for corrective action, they are performing the ________ function
of the management process.
A) planning
B) leading
C) staffing
D) controlling
E) organizing
Answer: D

8) Which function of the management process includes selecting employees,

setting performance standards, and compensating employees?
A) leading
B) organizing
C) planning
D) motivating
E) staffing
Answer: E

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9) Which basic function of management includes setting standards such as

sales quotas and quality standards?
A) planning
B) organizing
C) controlling
D) leading
E) staffing
Answer: C

10) ________ is the process of acquiring, training, appraising, and

compensating employees, and attending to their labor relations, health and
safety, and fairness concerns.
A) Industrial psychology
B) Labor relations
C) Human resource management
D) Behavioral management
E) Organizational health and safety management
Answer: C

11) In the management process, which of the following is an activity

associated with the leading function?
A) maintaining employee morale
B) setting performance standards
C) establishing departments
D) training new employees
E) developing procedures
Answer: A

12) Personnel activities associated with human resource management most

likely includes all of the following EXCEPT ________.
A) providing incentives and benefits
B) orienting and training new employees
C) appraising employee performance
D) building employee commitment
E) developing customer relationships
Answer: E

13) Which of the following best explains why human resource management
is important to all managers?
A) Technological changes and global competition require clear organization
charts.

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B) Sophisticated accounting controls are supported by human resource

managers.
C) An enthusiastic labor force is likely to provide financial support to local
unions.
D) Investing in human capital enables managers to achieve positive results for
the firm.
E) Economic challenges facing the world call for advanced cost-cutting and
streamlining.
Answer: D

14) According to experts, the primary hindrance to a firm's productivity is

its inability to ________.
A) establish effective manufacturing facilities
B) acquire and maintain human capital
C) use advanced accounting controls
D) attain adequate cash and credit
E) develop organizational plans
Answer: B

15) ________ is the right to make decisions, to direct the work of others,
and to give orders.
A) Leadership
B) Authority
C) Delegation
D) Management
E) Responsibility
Answer: B

16) Which of the following best defines line authority?

A) management over a small staff in a public firm
B) management with flexible decision-making powers
C) a manager's right to advise other managers or employees
D) a manager's right to advocate on behalf of his or her department
E) a manager's right to issue orders to other managers or employees
Answer: E

17) In most organizations, human resource managers are categorized as

________, who assist and advise ________ in areas like recruiting, hiring,
and compensation.
A) staff managers; line managers
B) line managers; middle managers
C) line managers; staff managers

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D) compensation managers; line managers

E) functional managers; staff managers
Answer: A

18) A ________ is authorized to direct the work of subordinates and is

responsible for accomplishing the organization's tasks.
A) training specialist
B) staff manager
C) line manager
D) recruiter
E) job analyst
Answer: C

19) Which of the following has historically been an integral part of every
line manager's duties?
A) responding to customer complaints
B) developing budgetary guidelines
C) handling personnel issues
D) creating personnel policies
E) establishing dress codes
Answer: C

20) A line manager's human resource responsibilities most likely include all
of the following EXCEPT ________.
A) maintaining department morale
B) training employees in new positions
C) controlling labor costs
D) protecting employees' health
E) marketing new products and services
Answer: E

21) Which of the following refers to the authority exerted by an HR

manager as coordinator of personnel activities?
A) staff authority
B) line authority
C) functional authority
D) corporate authority
E) embedded authority
Answer: C

22) Which of the following is most likely NOT a function of the human
resource manager?

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A) directing personnel activities within the HR department

B) ensuring that line managers are implementing HR policies
C) advising line managers about how to implement EEO laws
D) representing the interests of employees to senior management
E) integrating the duties of line managers with staff managers
Answer: E

23) One of the ________ functions of a human resource manager includes

directing the activities of his or her subordinates in the HR department.
A) coordinative
B) corporate
C) staff
D) line
E) implied
Answer: D

24) Which of the following is an example of a coordinative function

performed by HR managers?
A) directing the activities of employees within the human resources department
B) ensuring that line managers are adhering to a firm's sexual harassment
policies
C) voicing employee concerns about health benefits and wages to upper
management
D) providing upper management with relevant data on national employment
trends
E) assisting line managers with hiring, evaluating, and firing employees
Answer: B

25) ________ functions involve assisting and advising line managers, and
they are the central aspect of a human resource manager's job.
A) Staff
B) Advocacy
C) Line
D) Recruiting
E) Coordinative
Answer: A

26) All of the following are ways in which an HR manager most likely
assists and advises line managers EXCEPT ________.
A) ensuring compliance with occupational safety laws
B) administering health and accident insurance programs
C) representing employees' interests to upper management

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D) making strategic business planning decisions

E) hiring, training, and evaluating employees
Answer: D

27) Human resource managers generally exert ________ within the human
resources department and ________ outside the human resources
department.
A) line authority; implied authority
B) staff authority; line authority
C) line authority; financial authority
D) functional authority; line authority
E) staff authority; implied authority
Answer: A

28) All of the following are functions of the human resource manager
EXCEPT ________.
A) directing personnel activities within the HR department
B) ensuring that line managers are implementing HR policies
C) advising line managers about how to implement EEO laws
D) representing the interests of employees to senior management
E) integrating the duties of line managers with staff managers
Answer: E

29) All of the following are examples of human resource specialties

EXCEPT ________.
A) recruiter
B) job analyst
C) financial advisor
D) compensation manager
E) labor relations specialist
Answer: C

30) In general, how many human resource employees would be on staff for
a firm with 500 total employees?
A) 1
B) 2
C) 5
D) 10
E) 20
Answer: C

31) Which of the following human resource management specialties calls

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for collecting data to write job descriptions?

A) job analyst
B) job training specialist
C) compensation manager
D) EEO coordinator
E) labor relations specialist
Answer: A

32) Which of the following focuses on using centralized call centers and
outsourcing arrangements with vendors as a way to provide specialized
support for certain HR activities?
A) HR consulting firms
B) embedded HR units
C) corporate HR groups
D) HR centers of expertise
E) transactional HR groups
Answer: E

33) An HR generalist at Wilson Manufacturing has been assigned to the

sales department to provide HR management assistance as needed. Which
of the following best describes the structure of the HR services provided at
Wilson Manufacturing?
A) transactional HR groups
B) embedded HR units
C) functional HR units
D) HR centers of expertise
E) corporate HR groups
Answer: B

34) Roberta Whitman has recently been hired by Jackson Pharmaceuticals

as the senior vice president of human resources. Jackson Pharmaceuticals
has a history of problems within its HR department including difficulties
recruiting and retaining qualified employees, EEO violations, inadequate
employee training programs, and confusion regarding health benefit
enrollment and coverage. With years of experience transforming HR
departments in other firms, Whitman believes she can correct the problems
at Jackson Pharmaceuticals.

Which of the following best supports Whitman's idea to develop a transactional

HR group to handle benefits administration?
A) An embedded HR unit would assist top management with big picture issues
as well as benefits administration.

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B) Extensive training has been provided to line managers so that they fully
understand the different insurance options available to employees.
C) All employees are currently required to participate in health screening and
drug tests to eliminate high risk employees from the benefits plan.
D) Outside vendors specializing in all aspects of benefits administration would
provide improved support to the firm's employees.
E) Lower insurance premiums would eliminate the need for outsourcing
services and improve employee health coverage.
Answer: D

35) Roberta Whitman has recently been hired by Jackson Pharmaceuticals

as the senior vice president of human resources. Jackson Pharmaceuticals
has a history of problems within its HR department including difficulties
recruiting and retaining qualified employees, EEO violations, inadequate
employee training programs, and confusion regarding health benefit
enrollment and coverage. With years of experience transforming HR
departments in other firms, Whitman believes she can correct the problems
at Jackson Pharmaceuticals.

Which of the following best supports the argument that Whitman should create
embedded HR units and assign relationship managers to each department within
the firm?
A) Employees frequently complain about the inconsistent assistance they
receive from the HR department due to its large size.
B) Line managers need additional training to stay current on EEO and OSHA
regulations.
C) The global nature of the firm makes it difficult for the HR department to
effectively communicate corporate messages to employees scattered around the
world.
D) Centralized call centers would enable the HR department to provide
specialized support on daily transactional activities.
E) Line managers want to implement additional screening and evaluations to
improve the quality of their subordinates.
Answer: A

36) Which of the following responsibilities is shared by line managers and

human resource managers in most firms?
A) preemployment testing
B) college recruiting
C) benefits administration
D) initial screening interviews
E) performance appraisals

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Answer: E

37) In most firms, line managers work in conjunction with HR managers

when ________.
A) visiting college campuses to recruit
B) interviewing job applicants
C) administering preemployment tests
D) filing benefits information
E) testing employees for drugs
Answer: B
38) How have globalization and increased competition most likely affected
human resource management?
A) Corporate intra nets are used by HR managers to communicate important
messages.
B) HR managers need to focus on integrating ethics into a firm's policies and
practices.
C) Benefits administration is increasingly being handled internally as a way to
lower costs.
D) Hiring practices have been modified as a result of increasing diversity within
the workforce.
E) HR managers need to focus on big picture issues to help firms achieve their
strategic goals.
Answer: E

39) ________ refers to the tendency of firms to extend their sales,

ownership, and/or manufacturing to new markets abroad.
A) Expansion
B) Market development
C) Globalization
D) Export growth
E) Diversification
Answer: C

40) All of the following are the most common reasons that firms decide to
globalize EXCEPT ________.
A) expanding sales
B) reducing labor costs
C) supervising quality control methods
D) seeking new foreign products to sell
E) forming international partnerships
Answer: C

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41) Which of the following is a potential disadvantage to consumers of the

globalization trend among businesses?
A) increased costs of goods
B) lower minimum wage
C) increased insurance costs
D) higher labor union fees
E) reduced job security
Answer: E

42) Which of the following best explains the shift from manufacturing to
service jobs in the U.S.?
A) creation of integrated supply chains
B) firms producing their own raw materials
C) global environmental concerns and legislation
D) Web-based training programs for blue-collar workers
E) work-centric tendencies of "Generation Y" employees
Answer: A

43) What term refers to the knowledge, education, training, skills, and
expertise of a firm's workers?
A) human resources
B) human capital
C) intangible assets
D) contingent personnel
E) intellectual property
Answer: B

44) Which of the following describes the most significant demographic

trend facing the U.S. work force?
A) decreased number of ethnically diverse workers
B) increased number of aging workers
C) decreased number of contingent workers
D) increased number of blue-collar workers
E) decreased number of bilingual workers
Answer: B

45) Over the next few years, employers may face a severe labor shortage
because ________.
A) there are fewer people entering the workforce than there are retiring baby
boomers
B) one-third of single mothers are not employed in the U.S. labor force

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C) younger workers lack the values and knowledge of their parents

D) there are too many nontraditional workers holding multiple jobs
E) older employees are more family-centric than younger employees
Answer: A

46) According to employer surveys, one of the primary challenges of

Generation Y employees is their ________.
A) desire to work only in part-time positions
B) inability to use information technology
C) inadequate multi-tasking skills
D) inability to balance work and family
E) need for constant praise and recognition
Answer: E

47) Which of the following best describes a nontraditional worker?

A) workers near retirement age
B) ethnically diverse workers
C) entrepreneurial workers
D) workers with multiple jobs
E) service-based workers
Answer: D

48) Globalization, competition, and technology have led to which of the

following trends in human resource management?
A) HR managers primarily focus on providing transactional services like
recruiting and hiring.
B) Metrics used to measure employee potential have been replaced by
standardized testing.
C) HR managers assist top management with developing and implementing
strategies.
D) Employee contracts are frequently used by HR managers to protect the
interests of the firm.
E) College recruiting has increased as a result of the increasing number of
retiring baby boomers.
Answer: C

49) All of the following are ways in which employers use technology to
support their human resource management activities EXCEPT ________.
A) paying employees and suppliers electronically
B) offshoring and outsourcing benefits administration services
C) offering online employee training through streaming desktop videos
D) developing data warehouses to compare employees' skills with the firm's

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needs
E) tracking employee activities with network-monitoring software
Answer: B

50) Which term refers to using external vendors to perform HR jobs that
were once handled by a firm internally?
A) managing
B) freelancing
C) outsourcing
D) rightsizing
E) warehousing
Answer: C

51) How are application service providers used to support human

resources?
A) allowing full-time employees to telecommute
B) enabling employees to schedule appointments
C) providing employees with wireless Internet access
D) monitoring employees' Internet activities
E) processing employment applications
Answer: E

52) Royall & Company streamlined its annual benefits package enrollments
by digitizing and aggregating the former paper benefits reports, electronic
spreadsheets, and benefit summaries and providing the materials at a single
location on the company intranet. Royall is most likely using a(n) ________.
A) spam filter
B) Web portal
C) Web crawler
D) query processor
E) software license
Answer: B

53) Which of the following is a single access point on a company's intranet

that provides employees with access to their HR information?
A) database
B) USB port
C) workstation
D) firewall
E) Web portal
Answer: E

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54) Which of the following would provide the best solution for a global
firm's HR department that needs to immediately provide employees with
corporate information?
A) streaming desktop video
B) electronic outsourcing
C) productivity software
D) peripheral devices
E) network monitoring
Answer: A
55) An HR manager who wants to analyze the costs associated with each
new hire will most likely use which of the following?
A) podcasts
B) Web portal
C) file extensions
D) data warehouse
E) public domain software
Answer: D

56) Unlike HR managers of the past, modern HR managers must be able to

________.
A) assist with employee training in various departments within a firm
B) explain HR activities in terms of a firm's finances and productivity
C) determine the most appropriate compensation for employees
D) develop and implement a firm's long-term business strategies
E) hire workers who are well-matched to a firm's HR needs
Answer: B

57) Tara Robles earned an MBA degree and is now an HR manager for a
Fortune 500 company. In which of the following tasks does Tara's
advanced degree benefit her the most?
A) using application service providers to expedite employee services
B) assisting upper management in formulating business strategies
C) distributing pension payments to retiring employees
D) recruiting college graduates for entry-level positions
E) training interns to perform basic computer tasks
Answer: B

58) According to studies, the majority of chief financial officers believe that
human capital has the greatest effect on ________.
A) stock price fluctuations
B) product development
C) corporate growth

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D) service innovations
E) customer satisfaction
Answer: E

59) Which of the following best explains why top HR executives are being
paid increasingly high salaries?
A) A firm's vision is effective when HR managers play a strategic role in its
development.
B) Human capital is linked to increased productivity and customer satisfaction.
C) Transactional activities are more cost-effective when outsourced by HR.
D) Business strategies developed by HR managers are quantifiable.
E) Productivity increases when HR managers implement wage curves.
Answer: B

60) Strategic human resource management refers to ________.

A) formulating and executing human resource policies and practices that
produce the employee competencies and behaviors the company needs to
achieve strategic aims
B) planning the balance of internal strengths and weaknesses with external
opportunities and threats to maintain competitive advantage
C) emphasizing the knowledge, education, training, skills, and expertise of a
firm's workers
D) extending a firm's sales, ownership, and manufacturing to new markets
E) managing a firm's insurance benefits administration process
Answer: A

61) High-performance work systems are most likely characterized by all of

the following practices EXCEPT ________.
A) employee training
B) applicant screening
C) automatic pay increases
D) workplace safety measures
E) productivity measurements
Answer: C

62) ________ refers to an integrated set of human resource management

policies and practices that together result in superior employee
performance.
A) Benchmarking
B) Strategic planning
C) Strategic human resource management
D) High-performance work system

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E) Human resource scorecard approach

Answer: D

63) Evidence-based human resource management relies on all of the

following types of evidence EXCEPT ________.
A) scientific rigor
B) existing data
C) research studies
D) qualitative opinions
E) analytics
Answer: D

64) Which term refers to a set of quantitative performance measures that

human resource managers use to assess their operations?
A) case studies
B) metrics
C) practices
D) tools
E) ratios
Answer: B

65) MAX Computers manufactures affordable laptops and desktops at its

factory in Arizona. MAX has experienced a moderate amount of financial
success, but upper management wants the firm to grow at a faster rate and
become a bigger player in the highly competitive computer market. The
firm's greatest problems relate to its employees. Employee turnover is
high--most employees at MAX leave within two years or less of being hired.
In addition, the rate of productivity among employees is not as high as
executives would like. The vice president of human resources is considering
moving MAX towards a high-performance work system.

Which of the following best supports the argument that MAX should move
towards a high-performance work system?
A) MAX competitors regularly use benchmarking to compare their employees
to those in other firms.
B) MAX customers purchase new computers every two years according to
online customer surveys.
C) Outsourcing clerical tasks would enable MAX to raise employee salaries and
increase productivity.
D) Using advanced recruitment and hiring practices will allow MAX to improve
employee productivity.
E) MAX will be able to reduce quality control issues by reassigning line

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managers to new departments.

Answer: D

66) MAX Computers manufactures affordable laptops and desktops at its

factory in Arizona. MAX has experienced a moderate amount of financial
success, but upper management wants the firm to grow at a faster rate and
become a bigger player in the highly competitive computer market. The
firm's greatest problems relate to its employees. Employee turnover is
high--most employees at MAX leave within two years or less of being hired.
In addition, the rate of productivity among employees is not as high as
executives would like. The vice president of human resources is considering
moving MAX towards a high-performance work system.

Which of the following questions is most relevant to MAX's decision to move

toward a high-performance work system?
A) What case studies are available to compare the performance of MAX
employees with workers in other industries?
B) How would the implementation of self-managing work teams affect
employee morale and work standards at MAX?
C) How will qualitative performance measures address the needs of MAX
employees in regards to the firm's benefits plan?
D) What roles should line managers, staff managers, and HR managers at MAX
play in performance appraisals?
E) What economic and demographic trends in the U.S. are related to the
employee turnover rate at MAX?
Answer: B

67) All of the following are ethical issues that must be considered by human
resource managers EXCEPT ________.
A) comparable work
B) workplace safety
C) affirmative action
D) FCC regulations
E) employee privacy rights
Answer: D

68) Which of the following refers to the standards someone uses to decide
what his or her conduct should be?
A) ethics
B) strategies
C) preferences
D) competencies

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E) alternatives
Answer: A

69) Which organization provides professional certification for human

resource managers?
A) Academy of Management
B) Association of Certified HR Managers
C) Society for Human Resource Management
D) Academy of Human Resource Executives
E) Association of Business Administration
Answer: C

70) HR managers who take SHRM certification exams are tested on all of
the following areas EXCEPT ________.
A) strategic management
B) workforce planning
C) information technology
D) employee and labor relations
E) occupational health and safety
Answer: C

71) Setting standards such as sales quotas, quality standards, or production

levels is part of the leading function of human resource management.
Answer: FALSE

72) The planning function of management includes establishing goals and

standards and developing forecasts.
Answer: TRUE

73) Communicating is one of the five basic functions of the management

process.
Answer: FALSE

74) Hiring the wrong person for the job, committing unfair labor practices,
and failing to motivate employees are personnel mistakes that hinder firms
from achieving positive results.
Answer: TRUE

75) Autonomy is the right to make decisions, direct the work of others, and
give orders.
Answer: FALSE

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76) Staff managers are authorized to issue orders to subordinates and are
directly in charge of accomplishing the organization's basic goals.
Answer: FALSE

77) Human resource managers are generally staff managers.

Answer: TRUE

78) Staff managers have staff authority which enables them to issue orders
down the chain of command unlike line managers.
Answer: FALSE

79) In small organizations, line managers frequently handle all personnel

duties without the assistance of a human resource staff.
Answer: TRUE

80) Human resource managers assist line managers with hiring, training,
evaluating, rewarding, counseling, promoting, and hiring employees.
Answer: TRUE
81) Functional authority is the authority exerted by an HR manager as
coordinator of personnel activities.
Answer: TRUE

82) The role of labor relations specialists includes investigating EEO

grievances and collecting data about jobs for the purpose of writing job
descriptions.
Answer: FALSE

83) Transactional HR groups focus on assisting top management in big

picture issues such as developing a firm's long-term strategic plan.
Answer: FALSE

84) In the majority of firms, the task of interviewing job candidates is

shared between HR and the hiring department.
Answer: TRUE

85) In most firms, top human resource executives have many years of
experience working in the human resources department, and about 40% of
them have professional HR certification.
Answer: TRUE

86) Although technology has changed how people communicate, it has

failed to alter traditional factory work, which requires the specific skills of

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manual laborers.
Answer: FALSE

87) According to the Bureau of Labor Statistics, between now and 2016 the
number of workers classified as "white, non-Hispanic" will decrease and
the number of workers classified as Asian will increase.
Answer: TRUE
88) As baby boomers retire from the work force, there will be more people
entering the labor pool than leaving it.
Answer: FALSE

89) ASP is a special wireless technology used to synchronize various

electronic tools like cellular phones and PCs and facilitate employee access
to employer online HR services.
Answer: FALSE

90) HR departments in many firms use Web portals to enable employees to

sign up for and manage their own benefits packages.
Answer: TRUE

91) Modern human resource managers perform transactional duties as well

as help top management develop and execute the firm's long-term plans.
Answer: TRUE

92) Strategic human resource management refers to performing

transactional duties that satisfy the needs and demands of both the
employees and the employer.
Answer: FALSE

93) Most CFOs tend to believe that human capital has only a minor impact
on organizational outcomes such as customer satisfaction, growth, and
profitability.
Answer: FALSE

94) Low-performance work systems are typically characterized by high

wages, extensive employee training, and sophisticated recruitment and
hiring practices.
Answer: FALSE

95) The evidence used in evidence-based human resource management may

come from actual measurements, existing data, or critically evaluated
research studies.

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Answer: TRUE

96) Ethical issues such as work place safety, security of employee records,
comparable work, and employee privacy rights are all related to human
resource management.
Answer: TRUE
97) The SHRM Human Resource Certification exams include testing on
management practices, staffing, development, compensation, labor
relations, and health and safety.
Answer: TRUE

98) Human resource managers who complete professional certification

exams can earn SPHR, GPHR, or PHR certificates.
Answer: TRUE

99) A key concept of the textbook is that human resource management is

the sole responsibility of human resource managers, so line managers and
staff managers rely heavily on HR specialists to hire the best employees.
Answer: FALSE

100) Economic challenges faced on a national and a global level in recent

years have affected human resource management at most firms.
Answer: TRUE

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