Email Etiquette

If your email is urgent or requires It depends on the norm in your

1 immediate response, include this in 6 organization but be mindful of
the subject line. Don’t capitalize all when and to whom you’re sending
your letters, no matter how urgent emojis to. If you’re sending them
your email is, – it’s like SHOUTING to people you know well, and you
OVER EMAIL. know will understand them, then
1 3 that is fine.
If you are writing to someone you 2 4 5
Include a
2 don’t know so well, then always add
clear,
Always Only use
shorthand
Be wary Consider
a formal salutation and an use of using It can be annoying to be copied
the
introduction. If you are writing to a
direct
subject
proper
if you
know your
humor or
colloquiali purpose 7 into every email or to see every
close colleague or your team, an greeting recipients sm across of your response in a chain if it is not
line.
informal ‘Hi’ will work.

cultures email relevant to your recipient.

If you are writing to your own

3 team about a project, then you Always reply within 24 hours,
can write short, but to people you 8 even if it is to acknowledge an
don’t know can make you appear email and explain that you will
6 7 9
blunt, and rude. Then you need to 8 Think 10 revert with an appropriate
Think Don’t hit
build one up first before writing before reply all Reply in a about Always response within a defined
shorthand emails. using timely where spell
or CC your email
timescale.
emojis fashion check
everyone could end

Be aware that funny sayings or

up
4 colloquialisms may be completely 9
Never use inappropriate
language in a work email. Your
misconstrued by your colleagues email will remain on the server
in diff. offices. It might sound long after you have deleted it
insulting or you can make them
feel confused.
Sending emails with spelling
Always state if your email needs 10 mistakes and grammatical
5 an action and by when. Open- errors can be infuriating. Take
ended emails can be confusing. time to re-read your emails,
Having an action or even letting make sure they make sense
the recipient know that no further and have the right tone before
action is required is helpful. you send them.