Samuel R.
Gonzalez
421 Wakelee Avenue
Stratford, CT 06614
(203) 375-7047
EMPLOYMENT Credit Analyst (Contract) 10/10 - Present
Covidien
* Resolve outstanding collection issues through customer contact, account analys
is
and Reconciliation
* Reconcile the SAP account balances.
* Produce Monthly Accounts Receivable Reports
* Utilize the SAP system to create client accounts, establish credit lines, appl
y cash receipts to accounts, money transfers, amending client information, etc.
Finance and Treasury Service Analyst (Contract) 11/09 - 09/10
Sikorsky Aircraft
* Resolve outstanding collection issues through customer contact, account analys
is and
Reconciliation
* Reconcile the ATB and SAP account balances.
* Produced Monthly Accounts Receivable Reports
* Offset payments and credits towards outstanding invoices
* Special Projects - Research and gather information in order to reconcile balan
ces on old accounts
Credit and Collections Analyst (Contract) 06/08 - 06/09
Richemont
* Manage Client Account - CHLOE
* Responsible for the investigation and resolutions of payment discrepancies and
invoice disputes
* Resolve outstanding collection issues through customer contact, account analys
is
and Reconciliation
* Supply account status reports to the Vice President of Chloe
* Utilize the SAP system to create client accounts, establish credit lines, appl
y cash receipts to accounts, money transfers, amending client information, etc.
* Research and Investigate credit history of both Domestic and International Cli
ents
and Business Associates using Tarnell, Dunn & Bradstreet and E-credit online
Senior Accounts Receivable Administrator 05/07 - 06/08
Muehlstein
* Developed Accounts Receivable Operational Manual
* Resolve outstanding collection issues through customer contact, account analys
is
and reconciliation
* Supplied financial information to assist in resolving credit issues in various
departments (i.e.Logistics, International and Domestic Credit Departments,
Regional Managers and Field Representatives)
* Researched and Investigated credit history of both Domestic and International
Clients and Business Associates using Tarnell, Dunn & Bradstreet and E-credit
online
* Utilized the AS 400 system to create client accounts, apply cash receipts to
accounts, money transfers, amending client information, etc.
* Acted as Liaison between external auditors and the accounts receivable and cre
dit
departments
* Responsible for the investigation and resolutions of payment discrepancies and
invoice disputes
* Produced Monthly Accounts Receivable Reports for Senior Management
* Applied ability to speak and translate Spanish language to daily interaction w
ith
South American clients and business associates
Customer Accounts Service Representative 8/00-05/07
Bartlett Tree Experts
* Assisted with financial crediting and transfers of customer accounts
* Responsible for the investigation and resolutions of payment discrepancies and
invoice disputes
* Resolved outstanding collection issues through customer contact, account analy
sis
and reconciliation
* Documented communications with the customers and company personnel
* Developed and maintained communications with Accounts Receivable/Payables and
Field Service Personnel
* Prepared and Updated company expenditure reports (i.e. monthly rebill report,
bad debt report and other reconciliation reports)
* Reported to Senior Management on company financial status and industry tren
ds
* Acted as Spanish language translator for company field offices to resolve vari
ous customer and field personnel issues
Regulatory Specialist II 12/96-03/00
Florida Public Service Commission
* Reported directly to the Call Center Supervisor and the Director of the Custom
er Service Division
* Researched and Analyzed laws and regulations
* Investigated fraud and theft within the regulated corporations
* Presentations relating to current regulation issues
* Involved in creating monthly reports
* Aided with Informal Hearings
* Call Center Team Leader (Assisted in supervision of 5-7 Call Center members)
* Resolved consumer complaints (Average monthly case and call load of 500-1,100
clients)
* Direct interaction with the public
COMPUTER
EXPERIENCE
* SAP
* AS 400
* MDSI operating Information system.
* WAWF Wide Area - DFAS Compatible
* Lotus
* Consumer Activity Tracking System - Case Research/Analysis (CATS)
* Microsoft Office (Word, Excel, and Outlook)
LANGUAGES
* Fluency in English and Spanish and working knowledge of French
EDUCATION Bachelors of Science, Criminology
Florida State University
Degree awarded December 1996
