Kimberley Robertson
PROFILE
Hardworking friendly individual with 10+ years experience in the healthcare field. Seeking a position
where opportunities for growth & advancement are available to those who display determination,
eagerness, & willingness in changing the lives of others.
CONTACT PROFESSIONAL EXPERIENCE
Medical Receptionist/Medical Assistant
(904) 678-3726
Palmetto Surgery Center, South Carolina
January 2018 - September 2022
kim.rob9604@gmail.com
Jacksonville, FL. 32205 ● Check In/out, scheduling, verified insurance/benefit coverage & collected
co-pays and/or payments toward account balances owed
● Managed multi-phone line and routed to correct department, responsible
for relaying messages efficiently & effectively
EDUCATION ● Ensured new patient information was entered into EMR system (EPIC,
ALLSCRIPTS, Cerner, MEDITECH) accurately & efficiently
● Managed the referral & authorization process
May 1992 ● Triaged patients, vital signs, phlebotomy procedures, labs, wound therapy,
High School Diploma sutures
Dixie County High School
● Assisted physician with surgical procedures on daily basis, stocked
Cross City, FL 32628
rooms & sterilized equipment, responsible for advising physician with
time (with patient)
KEY SKILLS ● Answered multi-line phone system, responded & handled any billing
questions or issues, follow-up & appointment reminders
▪ Microsoft OfficeMicrosoft Office .
(excel, word, powerpoint)
▪ ICD-9 & ICD-10 Coding
▪ EMR system (CERNER, EPIC, Front Desk Receptionist/ Medical Assistant
ALLSCRIPTS, MEDI-TECH) Gainesville Family Physicians, Gainesville, FL.
February 2009 - December 2017
▪ Excellent Communication Skills
▪ Interpersonal Skills ● Answered high volume phone system, scheduled & rescheduled patient
appointments, follow up & appointment reminders
▪ Detail Oriented
● Check in/out, collected co-pays, outstanding owed balances, & verified
▪ Multi-tasker insurance & coverage, referrals, & authorizations
▪ Team Player ● Patient registration, verified & managed patient demographics utilizing(
EPIC, Athena, ALLSCRIPTS and CERNER), managed incoming faxes,
▪ Problem Solving scanned charts for medical records
● Triaged patients, vital signs, assisted physician with surgical procedures
▪ Driven
& exams, explained procedure & aftercare information
● Performed drug screens, breath analysis, DOT physicals, sport physicals,
AWARDS labs, immunizations
● Prepared encoded billing information, ICD-9 & ICD-10 coding responded &
May 2019 handled any billing questions or issues
Employee of the month ● Trained all employees & provided HIPPA rules & guidelines & explained
office rules, policies, & procedures
CERTIFICATIONS & LICENSE Executive Secretary
Robert Cattle Company, Williston FL.
● Certified Professional Coder- December 1998 to December 20
(AAPC) -2019
● BLS/CPR - American Red
Cross- 2021 ● Received and screened phone calls and redirected to appropriate
● First Aid- American Red agricultural department
Cross- 2021
● Maintained executives agenda and assisted in planning appointments,
board meetings, conferences
● Handled and prioritized all outgoing and incoming correspondence
(e-mail, letters, packages etc.)
● Made travel arrangements for executives and livestock haulers that is
required by ELD mandate
● Handled confidential documents ensuring they remain secured &
following correct guidelines & required regulations
● Prepared invoices, financial statements and payroll, cash advances for
traveling
● Handled all emergency situations (wrecks, agricultural commodities) &
DOT inspection reports
