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Role Play: Brainstorming Meeting Participants

The manager called a private meeting with the personal trainer to address instances where the trainer improperly disclosed private client information to other customers. The manager reviewed the incidents with the trainer and reminded them of the company's privacy guidelines. The trainer acknowledged their mistake and agreed to changes in order to improve and support the company's success. The manager expressed willingness to help the trainer change and dismissed the meeting positively.

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Precilla Halago
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119 views2 pages

Role Play: Brainstorming Meeting Participants

The manager called a private meeting with the personal trainer to address instances where the trainer improperly disclosed private client information to other customers. The manager reviewed the incidents with the trainer and reminded them of the company's privacy guidelines. The trainer acknowledged their mistake and agreed to changes in order to improve and support the company's success. The manager expressed willingness to help the trainer change and dismissed the meeting positively.

Uploaded by

Precilla Halago
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Role Play

1. In the role play, one will act as the Personal Trainer who has displayed
resistance to learning the new routines supplied by Head Office and
continues to use their own. You need to choose a technique to get the
Personal Trainer to support the development and use the routines. The
third person will act as the observer who will complete this table as they
observe your presentation. Scan or take a photo of this completed
checklist and upload with your assessment. Your role play should go for
about 5 minutes.
Brainstorming meeting participants:

Personal Trainer: ________


Observer: ______________
Manager: Angela Sy

Angela: Good day! Before I have called this private meeting, I have gathered
information from your co-trainers, whom I will disclosed. I was also observing you
everyday in your routines. Do you know what are these things?

Personal Trainer: Are you saying, Ma’am, about the incident where I presented the
information card of our clients to another customer?

Angela: You said it right. And it was not only yesterday. These are the instances that
you have done the same thing. (Show the record to the personal trainer). Now, what
did you remember about our guidelines about this?

Personal Trainer: As what I remember during the orientation, we should disclose


every information about our clients.

Angela: Now what did you break?

Personal Trainer: I am aware that I did the improper way of handling that private
information. Please, allow me to grow with chances from you.

Angela: This is the reason, why we are having this meeting. I never heard of any
complaint about you. We are doing this so you will have chances to change what you
did. In the first place, your improvement will be the success of our company. Can I
expect changes from you?

Personal Trainer: yes, Ma’am, thank you for your kind action regarding this matter. I
will never do that again.
Angela: Yes, please. I hope whatever we talked about here will be left in this room.
Thank you for coming. Do you have anything to ask for?

Trainer: Nothing, Ma’am. Thank you so much. I will go back to my station now.

Angela: yes, Thank you. Bye.

Criteria Not
Satisfactory
Satisfactory

Student Name
Aligned team members around organisational strategy and YES
values.
Built unity in a time of change. YES

Explained clearly. YES

Answered questions appropriately and accurately. YES

Persuasive and influential. YES

Encouraged ‘buy-in’. YES

Listened carefully and answered accurately. YES

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