INDUSTRIAL CUM SOFTWARE TRAINING REPORT

SUBMITTED IN PARTIAL FULFILLMENT OF THE DEGREE

OF

BACHELOR OF TECHNOLOGY

IN

AUTOMOBILE ENGINEERING

SUBMITTED BY

NAME: SUJEED BASHIR

ROLL NUMBER: 1914773

Under the Guidance of:

Mentor Name: Er.Hemant Singh Industry Supervisor: Er.Ahtisham
Showkat
Designation: Assistant Professor Designation: Workshop Manager
Department: Mechanical Engineering Department: Workshop
Organization: Gulzar Group of Institutions

GULZAR GROUP OF INSTITUTES, LUDHIANA, PUNJAB

 INDUSTRIAL TRAINING REPORT
UNDERTAKEN AT
JAMKASH VEHICLEADES HANDWARA, J&K
JANUARY TO MAY,2022
ON
VEHICLE SERVICE & MAINTENANCE

SUBMITTED IN PARTIAL FULFILLMENT OF THE DEGREE

OF

BACHELOR OF TECHNOLOGY

IN

AUTOMOBILE ENGINEERING

SUBMITTED BY

SUJEED BASHIR
1914773

Under the Guidance of:

Mentor Name: Er. Hemant Singh Industry Supervisor: Er Ahtisham
Showkat
Designation: Assistant Professor Designation: Workshop Manager
Department: Mechanical Engineering Department: Workshop
Organization: Gulzar Group of Institutions
 DECLARATION

I hereby declare that the project work entitled (“Vehicle Service & Maintenance”) is an authentic record of
my own work carried out at (Jamkash Vehicleades Handwara) as requirements of four months Industrial
Training for the award of degree of B. Tech (Automobile Engineering), Gulzar Group of Institutes,
Ludhiana, under the guidance of (Ahtisham Showkat) and (Dr. Sarabjeet Kaushal and Er.Hemant Singh
), during (January) to (May), 2022.

I hereby declared that the above statement made by me is correct to the best of our knowledge and belief.

Date: ___________________
(Signature of student)
Name of Student: Sujeed Bashir
University Roll Number: 1914773

II
 Acknowledgment
First, I would like to thank Mr. Bashir Ahmad Qureshi (GM of company), Mr. Ahtisham
Showkat (service manager), Mr. Mumtaz Ahmad Mir (body shop in charge), Jamkash
Vehicleades, Handwara J&K for giving me the opportunity to do an internship within the
organization. For me it was a unique experience to be in this work shop. It also helped me to get
back my interest in mechanical engineering and to have new plans for my future career.

I would like to thank all the people also that works in the organization. With their patience and
openness, they created an enjoyable working environment. Furthermore, I want to thank all the
engineers and students, with whom I did the internship. We experienced great things together
and they taught us many more things regarding automobile.

At last I would like to thank Mr. Ahtisham Showkat (service manager) who told me all about the
organization and Quick services and also about the major-minor problem observed in the car.

III
 ABSTRACT

As l am very fond of automobile engineering. It was a great opportunity for me to do four

months internship in Jamkash Vehicleades, Handwara J&K. The internship was concentrated on

the car services. At the beginning of the internship l had several queries in my mind regarding

the different technologies used in Maruti Suzuki and what skills are needed in organization.

During my internship several queries are cleared by doing some activities. The objective of this

internship is to gather information about the quick services and the major-minor problem that

can be observed in day to day life. In the workshop, I have learnt the rules and safety instruction

which helps me in understanding while working on cars. So, this internship was a great

experience. I found out how much I am strong in automobile field. I gained new knowledge and

skills and met many new people. I achieved many of my learning goals. I got insight into the

work of an organization. The financing is an important factor and forces to be flexible in attitude

and approach. I learned more about the problems which I have face while working on the cars.

Working together with the different background peoples and by education these threats have to

be approached to succeed in my internship the sharing of knowledge, ideas and opinions is of

importance. There is still a lot of discover and other methods can be improved. At last this

internship has given me new insights and motivation to pursue a career in Automobile

Engineering.

IV
 CONTENTS

Pages

Training certificate ....................................................................................................................... I

Certificate.................................................................................................................................... II

Acknowledgement ...................................................................................................................... III

Abstract ....................................................................................................................................... IV

Content .................................................................................................................................... V-VI

List of figure ........................................................................................................................ VII-VIII

CHAPTER 1: INTRODUCTION (Profile of Industry) ………………………………… 1-3

1.1 Company overview ............................................................................................................... 1

1.2 Some of their other unique features are ............................................................................. 2

1.3 Company face ....................................................................................................................... 3

CHAPTER 2: DESCIPTION OF TECHNICAL DEPARTMENT OF ORGANIZATION 4-6

2.1 Workshop .............................................................................................................................. 4

2.2.1 Features of workshop ......................................................................................................... 5

2.2 Showroom ............................................................................................................................. 6

CHAPTER 3: INTRODUCTION TO JOB ASSIGNED .................................................. 7-15

3.1 Body shop ............................................................................................................................. 8

3.2.1 Denting ............................................................................................................. 9

V
3.2 Paint shop .............................................................................................................................. 10

3.3 Service shop .......................................................................................................................... 11

3.3.1 Free service ....................................................................................................... 14

3.3.2 Paid service ....................................................................................................... 14

3.3.3 Running repair service ...................................................................................... 14

3.3.4 Quick service .................................................................................................... 14

3.4 Washing ................................................................................................................................ 14

3.5 Replacement of the oil filter cartridge ................................................................................. 16

3.6 Air filter… ...........................................................................................................................16

3.7 A/C filter… .......................................................................................................................... 17

3.8 Engine oil ............................................................................................................................. 17

3.9 Clutch plate .......................................................................................................................... 18

3.10 Brake .................................................................................................................................. 19

3.9.1 Brake pad ......................................................................................................... 20

3.92 Wheel alignment and balancing ......................................................................................... 22

Final inspection .................................................................................................................... 23

CONCLUSION ........................................................................................................................24

Chapter 4 REFRENCES ........................................................................................................25

VI
Fig. No. Name of figure Page no.

Fig. 1.1 Front view of Jamkash Vehicleades 5

Fig. 2.1 Workshop area 6

Fig. 2.2 Lifting m/c in workshop 7

Fig. 2.3 Reception area 8

Fig. 2.4 Showcase and dealing room 9

Fig. 3.1 Service adviser room 11

Fig. 3.2 Damage car body 11

Fig. 3.3 Body shop 12

Fig. 3.4 Denting shop 13

Fig. 3.5 Painted parts 13

Fig. 3.6 Paint shop 14

Fig. 3.7 Opening of engine 15

Fig. 3.8 Separating of gear box from engine 15

Fig. 3.9 Repairing gear box 16

Fig. 3.10 Repairing A/C system 16

Fig. 3.11 Washing shop 18

Fig. 3.12 Automatic washing shop 18

Fig. 4.1 Inserting new air filter 19

Fig. 4.2 Left side new A/c filter other side polluted A/c filter 20

Fig. 4.3 Filling engine oil in engine 21

VII
Fig. 4.4 Clutch plate 22

Fig. 4.5 Brake wheel 22

Fig. 4.6 Disc brake assembly 23

Fig. 4.7 Disc brake pad 24

Fig. 4.8 Wheel alignment 25

Fig. 4.9 Wheel balancing 25

Fig. 4.10 Final inspections 26

Fig. 4.11 Checking all spare parts are tight or not 26

VIII
1
2
 CHAPTER 1

INTRODUCTION TO INDUSTRY

1.1 Company Overview

Jamkash Vehicleades Kashmir Group aims at building businesses that will achieve growth through
excellence and innovation while balancing the interests of stakeholders, employees and civil society.
Anchored in modernity and wedded to traditional values and strong ethics, our name is respected for
adherence to principles and business beliefs.

Our success is attributed to the loyal patronage of our esteemed customers, supported by an excellent and
dedicated team of 1400+ professionally committed members.

Jamkash Vehicleades Kashmir Pvt. Ltd. situated at Hyderpora Bypass Crossing, Srinagar commenced its
business on 6th August 2003 and has been providing the optimal services always to its valued customers
and consequently, the dealership has acquired an enviable position amongst contemporary dealers. Our
strategically planned Extension & Rural outlets and Workshops at Narbal, Magam, Pattan, Baramulla,
Kupwara, Handwara, Uri, Ganderbal, Bandipora and Kangan are providing seamless sale and service
facilities to our esteemed customers. We also buy used cars through True Value channel making a
seamless experience for customer to exchange his old car for a new one. You can learn driving from
Maruti Suzuki Driving School located at Hyderpora, Rajbagh, Ganderbal and Kupwara outlets.

Trust bestowed upon us by the customers has kept our growth in the rising trend simultaneously enabling
us in providing job opportunities to the youth in the area. Human Capital at Jamkash Vehicleades Kashmir
undergo frequent trainings to ensure flawless operations at sales and service. Modern equipment and the
latest machinery augment our super performance and quality service.

We have well-documented HR policies, pre-defined KRAs, timely appraisals and clear career paths for
the workforce. There is a positive work environment based on mutual interdependence, trust and respect,
giving equal opportunities for professional growth & development.

3
 They are pleased to offer host of services to our valued customers are;

 Free Pick up and drop by our trained drivers

 Free Wheel Alignment once in a Year

 Free Check-up Camp to the corporates at your premises on request

 Car serviced and returned the same day if received before 13:00 hrs.

 Quick repair of minor dents on the same day if car received before 10:00 hrs.

 Genuine Maruti spares & accessories are used.

 Exchange / Loyalty offers on New Car purchase.

 Evaluation offers at your door Step of your existing car.

 Tire / Batteries (all brands) available at best price.

1.2 Some of their other unique features are:

 500 sq. feet Air-conditioned Ares for new car display.

 Parking inside showroom premises.

 Test drive for all variants available.

 Pick & Drop Facility within 15 kms of a particular branch.

 Special Maruti Trained technician and Staff.

 State-of-the-art workshop with latest / modern infrastructure, tools & equipments.

 Flawless accidental repair of all makes.

 Direct settlement facility with most Insurance Companies.

 Dedicated Customer Care desk.

4
  Wi-Fi enabled Customer Lounges.

 Full range of genuine Maruti accessories on display.

 Trained staff ready to assist.

1.3 Company Face

Fig. 1.1 Front view of Jamkash Vehicleades

5
CHAPTER 2

WORKSHOP & SHOWROOM

2.1 Workshop

I have done my internship in the workshop of Jamkash Vehicleades. There, I have work under a
mentor who tells me about the organization and the work procedure, quick repairs, how to solve
major- minor problem generally observed in the cars. These are some pictures of the workshop
where I have done my internship.

Fig. 2.1 Workshop area

6
2.2.1 Features of workshop

 Equipped with hi tech lift machined for lifting the car to repair top bottom parts

 All the technicians have their own equipment’s and machinery

 They have a very large floor area for working there.

 Time to time sweepers clean the workshop to maintain the good working environment

 All the major & minor faults would be found by manually or through software (G-scan)

 Final inspection can be done by the expert team

Fig. 2.2 Lifting m/c in workshop

7
2.2 Showroom

They have a very beautiful furnishing having a large floor area for displaying the top model cars
of Hyundai. The showroom is fully air conditioned and very good in looking. All the time at
least 4 to 5 persons are stand there to asset the customer very kindly and friendly.

Fig. 2.3 Reception area

8
Fig. 2.4 Showcase & Dealing room

9
CHAPTER 3

Introduction To Assigned Job

While working in the workshop I have seen and learnt about how a workshop running at full
speed and achieve target as much faster as they can, so they meet the customer requirement and
satisfaction.

There are four departments in workshop as follows:

1. Body shop
2. Painting shop
3. Service shop
4. Washing

When a car enters the workshop, firstly they made a repair order for the customer in which the
customer tells the problem what he is facing with the car, or it may be its general repairs. Then
the service adviser inspect the car and he told the technician what he find at first stage then the
technician fully examine the whole car & each n every parts of the car and then he noted down in
the job card. Generally, the company provide 4 free general services, in which the mechanic or
technician checks the engine oil, lubricating oil, water, air filter, A/C filter and other electronic
controls. And if he detects any problem which might reduce the car efficiency, he will notify to
the service advisor and then service advisor calls to the customer and tell him about the defects
and then if the customer is ready to repair it then the service adviser tell to the mechanic and then
mechanic repair the problem so the car run effortlessly.

Defected cars are selected on the basis of their faults and then send to it their specified category
of shop such as if any car having damage related to tits body then it send to the body shop or if
any engine, brake, wheel alignment then it send to the service shop.

10
 Fig. 3.1 Service adviser room

3.1 Body shop

In the body shop of Jamkash Vehicleades Handwara those cars having some damage on its body
are repaired. Dents, breaking of body parts, etc. are some common problems which comes to the
body shop.

Fig. 3.2 Damage car body

11
 Fig. 3.3 Body shop

3.1.1 Denting

Denting is a process in which the body of the car is not repair or replaced in these a selected
portion or we can say it a defected part of body of the car on which dents, marks, scratches,
stains, are to be repaired by some devices and equipments.

12
 Fig. 3.4 Denting shop

3.2 Paint shop

Paint shop is the kind of parlor for cars, the aesthetic look of the cars are prepared here in this
paint shop. Priming, painting, etc. are some processes perform in this shop.

Fig. 3.5 Painted parts

13
 Fig. 3.6 Paint shop

3.3 Service shop

In service shop, as name shows in this shop the general service or repairing is done like regular
service or any problem related to internal mechanisms, engines, etc. changing of engine oil,
brake oil, clutch oil , gear oil, changing of air filter, etc. comes under this shop.

In this shop four types of services are to be done they are as follows:

1. Free services
2. Paid services
3. Running repair services
4. Quick Services

14
 Fig. 3.7 Opening of engine

Fig. 3.8 Separating gear box from engine

15
 Fig. 3.9 Repairing gear box

Fig. 3.10 Repairing A/C system

16
3.3.1 Free services

Under this type of service category only those types of customer’s cars are to be repaired which
are within period of company’s warranty. When any customer buys a new car the company
provided them first 3 to 4 services are free that means customer did not need to be pay for his
first four services. Only those parts to be repaired which are in fall under warranty period
otherwise it will be go in paid service.

3.3.2 Paid services

In these types of service customer have to pay for his cars services whenever he visits for
getting service. In this category warranty period cover cars are not to be included for repairing,
but in some rushes cases it can be repaired if some faults are to be solved.

3.3.3 Running repair

In these the running cars to be repaired that means they come & order for repair and then go in a
same day after the service done which are to be listed in job card.

3.3.4 Quick services

In Quick Service Station, the car comes for general repair like to check engine oil, lubricating
oil, water level in battery and wind shied cleaning reservoir, air filter, A/C filter and other
electronic controls and if require top-up it.
According to the repair oder the store keeper gives the parts, which are to be used to repair the
car and placed in it carefully. It is a quick and short period of time service.

3.4 Washing

In washing the final cleaning is done with water and car washing shampoo. An automatic
machine first washes the car then the whole washes are done by washers (manpower).
Sometimes it is done first then after service accordingly customer’s requirement.

17
 Fig. 3.11 Washing shop

Fig. 3.12 Automatic washing machine

18
Project Undertaken:

WORKING IN DURING SERVICES IN WORKSHOP

4.1 Replacement of the oil filter cartridge

The oil filter cartridge is present at the bottom of the car which can be open with the rachet. After
opening it the used engine oil is taken out and after that the new cartridge is put in with a new
washer. New washer is used to get proper fitting so that the oil should not leak.

4.2 Air filter

A particulate air filter is a device composed of fibrous materials which removes solid particulates
such as dust, pollen, mold, and bacteria from the air. A chemical air filter consists of an
absorbent or catalyst for the removal of airborne molecular contaminants such as volatile organic
compounds or ozone. Air filters are used in applications where air quality is important, notably
in building ventilation systems and in engines.

Fig. 4.1 Inserting new air filter

19
4.3 A/C filter

A particulate a/c filter is a device composed of fibrous materials which removes solid
particulates such as dust, pollen, mold, and bacteria from the a/c of car to release filtered cooled
air inside the car. A chemical air filter consists of an absorbent or catalyst for the removal of
airborne molecular contaminants such as volatile organic compounds or ozone. A/c filters are
used in applications where air quality is important, notably in building ventilation systems and in
vehicle cabinet.

Fig. 4.2 Left side new a/c filter other side polluted a/c filter

4.4 Engine oil

Motor oil, engine oil, or engine lubricant is any of various well-developed lubricants (comprising
oil enhanced with additives, for example, in many cases, extreme pressure additives) that are
used for lubrication of internal combustion engines. The main function of these lubricants is to
reduce wear on moving parts; they also clean, inhibit corrosion, improve sealing, and cool the
engine by carrying heat away from moving parts.

20
 Fig. 4.3 Filling engine oil in engine

4.5 Clutch plate

A clutch is a mechanical device that engages and disengages the power transmission, especially
from driving shaft to driven shaft. Clutches are used whenever the transmission of power or
motion must be controlled either in amount or over time. The vast majority of clutches ultimately
rely on frictional forces for their operation. The purpose of friction clutches is to connect a
moving member to another that is moving at a different speed or stationary, often to synchronize
the speeds, and/or to transmit power. Usually, as little slippage (difference in speeds) as possible
between the two members is desired.

21
 Fig. 4.4 Clutch plate

4.6 Brake

A brake is a mechanical device which inhibits motion, slowing or stopping a moving object or
preventing its motion. Most brakes commonly use friction between two surfaces pressed together
to convert the kinetic energy of the moving object into heat, though other methods of energy
conversion may be employed. The brake disc (or rotor in American English) is usually made of
cast iron, but may in some cases be made of composites such as reinforced carbon–carbon or
ceramic matrix composites. This is connected to the wheel and/or the axle. To retard the wheel,
friction material in the form of brake pads, mounted on a device called a brake caliper, is forced
mechanically, hydraulically, pneumatically, or electromagnetically against both sides of the disc.
Friction causes the disc and attached wheel to slow or stop.

Fig. 4.5 Brake wheel

22
 Fig. 4.6 Disc brake assembly

4.6.1 Brake pad

Brake pads are a component of disc brakes used in automotive and other applications. Brake
pads are steel backing plates with friction material bound to the surface that faces the disk brake
rotor.

Brake pads are designed for high friction with brake pad material embedded in the disc in the
process of bedding while wearing evenly. Friction can be divided into two parts. They are:
adhesive and abrasive.

23
Depending on the properties of the material of both the pad and the disc and the configuration
and the usage, pad and disc wear rates will vary considerably. The properties that determine
material wear involve trade-offs between performance and longevity.

The brake pads must usually be replaced regularly (depending on pad material, and drive style),
and some are equipped with a mechanism that alerts drivers that replacement is needed, such as a
thin piece of soft metal that rubs against the disc when the pads are too thin causing the brakes to
squeal, a soft metal tab embedded in the pad material that closes an electric circuit and lights a
warning light when the brake pad gets thin, or an electronic sensor.

Generally road-going vehicles have two brake pads per caliper, while up to six are installed on
each racing caliper, with varying frictional properties in a staggered pattern for optimum
performance.

Early brake pads (and linings) contained asbestos, producing dust which should not be inhaled.
Although newer pads can be made of ceramics, Kevlar, and other plastics, but again inhalation of
brake dust should still be avoided regardless of material.

Fig. 4.7 Disc brake pad

24
4.7 Wheel alignment & balancing

Wheel alignment and Wheel Balancing are totally two different things. Wheel alignment consists
of adjusting the angles of the wheels so that they are perpendicular to the ground and parallel to
each other. The purpose of these adjustments is maximum tire life and a vehicle that tracks
straight and true when driving along a straight and level road. Wheel Balancing, on the other
hand allows the tires and wheels to spin without causing any vibrations. This is accomplished by
checking for any heavy spots on the wheel-tire combination and compensating for it by placing a
measured lead weight on the opposite site of the wheel from where the heavy spot is.

Fig. 4.8 Wheel alignment

Fig. 4.9 Wheel balancing

25
4.8 Final Inspection

In final inspection, the last inspection is done so, that there should not be any single problem left
in the car before handle to the customer.

This work station is just for the zero-error service. This increases the customer satisfaction and
hence increases the standard of the workshop as well as the service which is providing.

Fig. 4.10 final inspection

Fig. 4.11 Checking all spare parts are tight or not

26
CONCLUSION

It was a great internship in Jamkash Vehicleades full of knowledge. I really enjoyed the training
period. I have learnt about different services and the major minor defects generally seen in the
car and how to solve them.
Most of the time I used to do the free services and some repair also like I have change the brake
pads, tiers, replacing the engine oil, coolant and many other things, I also learned how to drive
car with ease, and how to check all the sensors are working or not if not so, then I have made a
note for that in repair order.
I also seen that how an organization work under extreme pressure and how to handle it like when
so many cars have to repair in the limited time it is really a very big task, I have also worked
with Service Manager and completed a small project with him.
Overall, it was a good experience and it increases my interest in the Automobile engineering,
now I am planning to enhance my skills in this field.

27
Chapter 4:
REFERENCES

 www.marutisuzuki.com/home/aboutus./gallery/service request

 www.wikipedia.org.in/marutisuzuki/.

 http://www.whiterockvw.com/essential-summer-car-maintenance-tips

 http://motorbash.com/eight-years-counting-hyundai-india-is-the-top-exporter-of-the-year/

 http://www.car parts.com/parts faults<wheel balance and alignment

 http://www.business-standard.com/article/management/hyundai-s-price-jolt-for-maruti-

114031201116_1.html

 https://mobiloil.com/en/article/car.../learn...oil.../synthetic-oil-vs-conventional-oil

28