4.

Troubleshooting

4. Troubleshooting
4-1. Troubleshooting
„„ Previous Check
1. Check the various cable connections first.
-- Check to see if there is a burnt or damaged cable.
-- Check to see if there is a disconnected or loose cable connection.
-- Check to see if the cables are connected according to the connection diagram.
2. Check the power input to the ASSY PCB MAIN.

ASSY PCB MAIN DC VSS-LED PD BD

Power Cable

LVDS Cable

ASSY SPEAKER P (R/L)

3. Check the power in & output between DC VSS-LED PD BD & ASSY PCB MAIN, ASSY PCB MAIN & Panel, IP & Panel.

4-1
4. Troubleshooting

4-2. How to Check Fault Symptom

4-2-1. Video
„„ MAIN / FRC / T-CON

Major check points

CHECK TEST PATTERNS

1 Verify "Scaler Pattern".

2 Verify "US Post Pattern".
3 Also : Check "Mute 147 Mute Pattern".
There are No Test patterns for T-CON Board since there is no FRC Circuit. In this model.

• ENTER : Factory mode SVC Info Test Pattern

1 Scaler Pattern

Main Board T-CON BOARD

HAWK-MF LVDS T-CON

(NO FRC)

2 US Post Pattern

4-2
 4. Troubleshooting

4-2-2. Bluetooth / WIFI Module

„„ Bluetooth Module

Major check points

1. Check Bluetooth Address at Contact Samsung.

BT Address

2. Check BT F/W Version at Factory Mode screen.

-- Might require upgrade. Check GSPN.

T-HKPAKUC-XXXX.XX
T-HKPAKUS-XXXX

tztv-X.X 1-XXXX-X_2015XXXX.X (XXXX)

BT Version : BLUETOOTH-VER-XXXX BT Version

E-Manual : X.XXX
Camera Version : X.XX.XX
Blaster Bersion : XXXXXX-XXXXXX-XXXXXX
.
.
.

3. If errors exist than Check BT Connector Voltages. If DC voltages are missing check cable & Main Board feed.
-- If DC voltages are missing check cable & Main Board feed.

BT Signal
(4V P-P)

Pins 1 2 3 4 5 6 7 8 9 10
3.3 3.3 3.3
Standby 0
Vdc
0 0 0 0 0
Vdc
0
Vdc
2V 1V
3.3 3.3 3.3 3.3 3.3
Power ON Vdc Vdc
0 0 BT Sig. BT Sig. 0
Vdc Vdc Vdc
4V P-P 4V P-P

• All Measurements in the Chart are DC Volts with Multi Meter.

• Bluetooth Sig. & Sync Pulse are effective DC Readings.
4. If voltages OK but BT Sig. pins (DC Ref.) Voltages are missing, The BT Module is likely defective.

Voltage is normal, but BT Sig. pins (DC Ref.) If you do not measure, BT Module can possibly defective.

4-3
4. Troubleshooting

„„ WIFI Module

Major check points

1. Check Wired MAC Address and Wireless MAC Address at Contact Samsung.

Wired MAC Address

Wireless MAC Address

2. Check Wired MAC and Wireless MAC at Factory Mode screen. (Success/Failure)
-- Wired MAC errors : Main Board is defective.

.
.
Model : UNXXJSXXXX
Wired MAC SUCCESS Wired (SUCCESS)
Wireless MAC SUCCESS Wireless (SUCCESS)
WIFI Version : ****
.
.

-- Wireless MAC errors :

• Check the Wi-Fi Module Connector voltage.
-- If OK replace Module.

Wi-Fi Signal
(500mv P-P)

Pins 1 2 3 4 5 6

Standby 0 0 0 0 .8 0
.04Vdc Wi-Fi .04Vdc Wi-Fi
Power ON 0
Sig Sig
5.3 Vdc 3.3 Vdc 3.3 Vdc

• All Measurements in the Chart are DC Volts with Multi Meter.

Voltage is normal, but Wi-Fi Sig. pins (DC Ref.) If you do not measure, Wi-Fi Module can possibly
defective.

4-4
 4. Troubleshooting

4-2-3. SMPS
SMPS Power On Sequence

Detail

To Main Board CNM803 To Panel LEDS CNL802

A B

NOTE

A13V for Standby & Operation (no longer A5V & no “B” voltages)

Testing
1 A13V Standby to Main Board: varying from 7.5~12.7 Vdc
2 PS_ON : 3.3Vdc Power ON/OF
3 A13V : to steady 12.7 Vdc
4 UD ( Under Drive) : 3.3Vdc also labeled “OD/UD”
5 BLU_PWM: .9V~3.3Vdc also labeled “BLU On/Off” Backlight On/Off & Backlight (PWM signal) Level Control.

4-5
4. Troubleshooting

SMPS : Backlight

Detail

To Main Board CNM803 Drive To Panel LEDS (CNL802)

A B

Example of Models with Series Strings of LEDs (size related) If one LED string goes out all are out, no
backlight.

CNL802 (to BLU)

1 NC 9 NC

2 3+ 10 1+
3 Sets of LED Strings in series
3 3- 11 1-

Fixed 4 NC 12 NC
BL Control Voltage in Supply
5 NC 13 NC

6 2+ 14 NC
Wired at SMPS CNL802 to determine Series or Parallel
7 2- 15 IF2

8 NC 16 IF1

4-6
 4. Troubleshooting

Back Light Operation: LED Drive

4-7
4. Troubleshooting

SMPS / Backlight Test

230Vdc
A

CNL802
CM803

3 LED Strings Control

Fixed Supply

Panel Con. Sample

LED Pins Min B/L Max B/L Full B/L Test
Removed 2- open
3- 130Vdc 95Vdc 88Vdc 0 0

3+ 174Vdc 151Vdc 144Vdc 0 0

2- 174Vdc 151Vdc 144Vdc 0 Opened

2+ 218Vdc 207Vdc 200Vdc 0 257Vdc

1- 218Vdc 207Vdc 200Vdc 0 257Vdc

1+ 241Vdc 235Vdc 230Vdc 275Vdc 279Vdc

A
230Vdc (panel size dependent) BL Supply measured at diode Stripe(cathode). This will raise to approx 280Vdc
with an open string of LEDs.

Simplified BACKLIGHTS Test

1 Activate Backlights – Disconnect Lead Cable from Main to Power Supply.
2 Measure BL Supply voltage at 1+ or at the supply diode cathode (stripe).
3 Remove Panel connector and measure again to compare.
4 If voltage is high and stays the same high reading a string of Panel LEDs are open. Replace the Panel.
If the voltage is low and remains low the SMPS is defective.

4-8
 4. Troubleshooting

4-2-4. Jog Function Control

„„ Jog Function Control Operation

Press Left Right Up Down

Major check points

1. Check Jog Shuttle STBY Voltages (All at 3.3 V except LED).

2. Check Jog Shuttle 5 SW Operation (Key 1 & Key 2) for each command change.
3. Check LED Indicator for STBY operation. (Check 1.8 V Supply from Main Board.)

Pin Action Signal DC Voltage

1 IR Gnd No connection
2 LED 1.8V ( in STBY)
3 left Key 2 3.3V DC to 1.6V DC
3 Right Key 2 3.3V DC to 2.5V DC
3 Up Key 2 3.3V DC to 0.0V DC
3 Down Key 2 3.3V DC to 0.8V DC
4 Press Key 1 3.3V DC to 0.0V DC
5 SDA 3.3V
6 SCL 3.3V
7 STBY 3.3V
8 GND
9 IR IR 3.3V to 2.5V DC
With Commands

4-9
4. Troubleshooting

4-3. Factory Mode Adjustments

4-3-1. Detail Factory Option

NOTE

If you replace the main board with new one, please change the factory option as well.
The options you must change are "Type".

„„ UN**J5500AFXZA
Model Name 32" 40"
Vendor SDC SDC
Panel Code BN95-02019A BN95-02022A
Spec. CY-GJ032BGLV1V CY-GJ040BGLV1V
Vendor SEM SEM
SMPS Code BN44-00801A BN44-00703G
Spec. L32SF_FSM L48S1_FSM
Chassis Ass'y BN91-14247A BN91-14247C
MAIN ASSY
PBA Ass'y code BN94-09124C BN94-09124K
Byte Item
0 Factory Reset -
1 Type 32A6AF0V 40A6AF0V
2 SW Model UJ5500
3 BOM Model 5500

4 Local Set US

5 Tuner ATSC / Clear QAM

4-10
 4. Troubleshooting

Model Name 48" 50"

Vendor SDC INX
Panel Code BN95-02024A BN95-02026A
Spec. GJ048BGLV1V GJ050BGNV1V
Vendor SEM HANSOE
SMPS Code BN44-00703G BN44-00704E
Spec. L48S1_FSM L55S1_FHS
Chassis Ass'y BN91-14247E BN91-14247G
MAIN ASSY
PBA Ass'y code BN94-09124Z BN94-09124G
Byte Item
0 Factory Reset -
1 Type 48A6AF0V 50D6AF0VJ
2 SW Model UJ5500
3 BOM Model 5500

4 Local Set US

5 Tuner ATSC / Clear QAM

4-11
4. Troubleshooting

4-3-2. Entering Factory Mode

To enter ‘Service Mode’ Press the remote -control keys in this sequence :
• If you do not have Factory remote control

Power OFF MENU 1 8 2 Power ON

• If you have Factory remote control

INFO Factory
• If you don’t have Factory remote control, can’t control some menus.
Option T-HKMFAKUC-xxxx (T-HKMFUABC-xxxxx : A****)
T-HKMFAKUC-xxxx
Control
tztv-2.2.1-hawk-m-fhd_2015*****
Debug

SVC BT Version : xxxx

E-Manual : HMFxxxx-****
ADC/WB
Camera Version : Not Support
Advanced Blaster Version :Not Support

E-POP Version :HAWKNFH-****.**

EDID SUCCESS
HDCP SUCCESS
CALIB : AV/COMP/PC/HDMI/
Option : xxxx,xxxx,5500,NONE
DTCP Not Support
TCON Version : ------

Model : *********
Wired MAC SUCCESS
Wireless MAC SUCCESS
WIFI : *******(5.0.1.41_0105)

CO Nf/W/M/D/HO P / AO O S / M RO SC SiX
Factory Data Ver : 195 EERC Version : 34

CPLD/HD :N/A
SmartControl : ****
Date of purchase : mm/dd/yyyy

4-12
 4. Troubleshooting

4-3-3. Factory Data

„„ Option
Factory Menu Name Data Range
Factory Reset -

Type 32A6AF0V/40A6AF0V/48A6AF0V/5 SD_MEXICO/CARRIBE/PERU_DTV/

0D6AF0VJ/55L6AF0VJ PAR_DTV/URU_DTV/ARG_DTV/BRA_DTV/
CHILE_DTV

Local Set
SW Model UJ5500

BOM Model 5500

TUNER S_TC
NORTH AMERICA : S_TC, LATIN AMERICA
: S_ISDB, BRAZIL : S_ISDB

Ch Table NONE

MRT Option
Front Color U-R-C-55 U-T-CL-M63

LVDS FORMAT JEIDA

Language_Arabic US

Region USA

PnP Language ENG_US

WIFI REGION B

OTN Support ON

OTA Support OFF

TTX OFF

China HD OFF

NT Conversion OFF

OPTION_NUM

BD Wise Support OFF

PVR Support

LEDMotionPlus Support

Natural Mode Support ON

HDMI/DVI SEL 4

HV Flip HV Flip / H Filp / OFF

Light Effect OFF

e-Pop Default ON

CAMERA Support OFF

NETWORK Support Int-Wifi

EcoSensor Support ON

Frameless Support

3D Support OFF

4-13
4. Troubleshooting

Factory Menu Name Data Range

BT Support ON

BT ADDRESS Not support

HP LINE LineOut

Resolution Sel FHD

Multiview Support OFF

Local Dimming Panel OFF

Wifi Vendor QCA

FAN Vendor OFF

Voice Recog OFF

Motion Recog OFF

TTV Support (21_9) OFF

PC Mode Dimming Support OFF

PX Support OFF

No Glass 3D support OFF

MLS Support OFF

MBR Support OFF

SmartView Support ON

Provider Setup Support OFF

Bezel Light Support OFF

Smart control Supoort OFF

Bendable Suppport OFF

Engineer Option
Type Of PANEL KEY None

5 Way Function Key R BACK

Power Panelkey Only

Contents Bar 0

Cable Modulation …

Standby led on/off ON

Recognition Support OFF

IF AGC 7

D AGC 0

PH BW 3

FQ BW 3

PH RATE 4

PD EN 1

WF Scale

WF Type 0

Number of Network Stream 1

4-14
 4. Troubleshooting

Factory Menu Name Data Range

BT_AUDIO_ON_OFF OFF

Config_AV_PATH

USING_PSI_UPDATE -

Fast Logo Delay 0

JP Tuner Reset Delay

Num of PANEL KEY 7

Panel lnit Time

Tcon lnit Time

Write MAC Address

data sync lnit

Common Source Support ON

OVD Support 0

EcoSensor Location 0

BENDABLE PEQ Inx 0

„„ Control
Factory Menu Name Data Range
EDID
EDID ON/OFF OFF

EDID WRITE ALL …

EDID WRITE HDMI …

EDID Ver …

EDID Port

Sub Option
RS-232 Jack UART Debug/UART

EXT Link Support OFF

Serial Log On/Off ON

Watchdog OFF

FRC Monitoring

Checksum 0x0000

Fast Boot in Production OFF

UART Enable OFF

Eeprom Reset

ECO IC TYPE MC8121

Info Link Server Type development

Info Link Country None

TTX Group UserOSD

4-15
4. Troubleshooting

Factory Menu Name Data Range

Visual Test -

OPTION_SWU

OTN Server Type operating

OTN Test Server OFF

SWU Reset

SWU Duration OFF

SWU Fail Test OFF

RF Remocon Support OFF

CDD mode -

DPMS Support OFF

T-CON Device

RM

Server Type Operating

RTS Mode OFF

LMN 1ST THRESHOLD 80

LMN 2ST THRESHOLD 60

LMN 3ST THRESHOLD 40

EOS Click OFF

BP PMS Reset 1

Fanet Thread 2

User InstantOn Default Value ON

CI CPLD Version

ACM_MC ON

HotkeyList

UNIQUE TRIPLET ON

FS_FAV OFF

Pricate Range USE ON

SCSA Support OFF

OCM Reboot ON

SPI Protection

Hotel Option
Hospitality Mode OFF

Power On …

Menu OSD …

Operation …

Music Mode …

External Source …

Eco Solution …

4-16
 4. Troubleshooting

Factory Menu Name Data Range

Cloning …

Shop Option
Shop Mode OFF

Exhibition Mode OFF

3D Cube OFF

Asia Option
Unbalance OFF

AF Level adjust 3

TX Power Level 0

Mono Last Memory OFF

H Shaking OFF

SOUND
High Devi OFF

Carrier_Mute OFF

Pilot Level High Thld 0x70h

Pilot Level Low Thld 0x20h

Carrier2 Amp High THID 6

Carrier2 Amp Low THID 4

Amp Volume 0xc5h

Amp Scale

Amp EQ Check Sum

Subwoofer Support

Woofer Type 0

Woofer Volume 0xcbh

Woofer Scale 0x8ah

Woofer Check Sum NONE

Woofer Local EQ Checksum 0

PEQ lnx

PEQ Test

Amp Model NTP7415

Speaker EQ ON

Bottom CheckSum NONE

Wall Filter Type 2

SRS Tuning Parm 0

SPDIF PCM Gain -9dB

AudioDock BT Delay

3D_Glass BT Delay

Mic Scale

4-17
4. Troubleshooting

Factory Menu Name Data Range

India Sound

Specker Delay Normal

NTV CU Delay

Lipsync Inx

Lipsync CheckSum OK:0x9631

Lipsync USB Test Ready

LipSync BT CheckSum OK:0x696A

„„ DEBUG
Factory Menu Name Data Range
Spread Spectrum
LVDS Spread ON

DDR Spread 1.0% Spectrum

Period 30K

Amplitude 1

HD SSC ON/Off ON

HD SSC Value 1

FHD SSC ON/Off ON

FHD SSC Value 0

UHD SSC ON/Off ON

UHD SSC Value 0

US DDR SSC ON/Off ON

US DDR SSC Value 1

US Ebus SSC ON/OFF ON

US Ebus Value 0

P ebus SSC ON/OFF ON

P ebus SSC Value 0

LVDS SSC ON/OFF ON

LVDS SSC Value 3

US LVDS SSC ON/OFF ON

US LVDS Value 5

FRC Vx1 SSC ON/OFF OFF

FRC Vx1 SSC Period 0

FRC Vx1 SSC Modulation 1

FRC LVDS SSC ON/OFF OFF

FRC LVDS SSC MRR 3

FRC LVDS SSC MFR 2

4-18
 4. Troubleshooting

Factory Menu Name Data Range

FRC DDR SSC ON/OFF ON

FRC DDR SSC MRR 3

FRC DDR SSC MFR 4

FRC DDR SSC Period 0

FRC DDR SSC Modulation 2

DDR Margin
A CTRL_OFFSET_0_3 0x0

A CTRL_OFFSET_D 0x0

B CTRL_OFFSET_0_3 0x0

B CTRL_OFFSET_D 0x0

BT_ON_OFF ON

RF Mute Time 600ms

FRC
FRC FDISPLAY ON/OFF 0

3D FDISPLAY ON/OFF OFF

PC Mode ON/OFF OFF

Home Panel FRC OFF

DDR Test 0

FRC VX1 RX EQ SETTING OFF

Netfilix OSD Threshold 1

Tuner Margin 3

MPEG Margin 20

H.264 Margin 15

CAM Wait Time 0

TCON_TEMP READ 0

TEMP LAST 6000

DCC VERSION 0x0

DCC CHK SEL 0

DCC CHECK LOCAL 0x0

DCC CHECK TOTAL 0x0

Voice Debug OFF

Power Management
Cert Option Wating

RM_BIST_DTV 5

RM_BIST_ATV 0

RM_BIST_CABLE 29

SerDES_Check

4-19
4. Troubleshooting

Factory Menu Name Data Range

EU_CIS 0

Stress Mode OFF

Log Analyzer ON

Error Popup On/off ON

DeadLock KILL OFF

CES mode on/off NONE

CES Option OFF

CES convergence Option OFF

TCON Demura Bypass OFF

„„ SVC
Factory Menu Name Data Range
Self Test(for HW)
Loop Back

LAN Test

AV Audio Test

AV2 Audio Test

CVBS Test

CVBS2 Test

COMP Test

USB HUB Test

SPDIF Test

HDMI Test

SCART Audio

SCART Video

CPU

DDR

FLASH

EEPROM

Tuner X-TAL

Tuner 1

HDMI Switch IC

USB HUB IC

WIFI

LVDS

LVDS2

4-20
 4. Troubleshooting

Factory Menu Name Data Range

T-CON/FRC …

PCB Test …

MOIP

BT

EcoSensor

Voltage

Chip Test

Module Test

ATV CH Inspection

DTV CH Inspection

Satellite CH Inspection

EXT Sound Inspection

Woofer Sound Inspection

Tweeter Sound Inspection

DP TESt

DP CRC Result

Voltage Result

Aging line test

Satellite CH Inspection

Info 0

SVC Info

ER Count

Panel Display Time

Factory Entry Numver

Factory Execution History

Factory Reset History

Sudden Power Off Count

SPI Flash

OCM Count

Upgrade
T-CON Usb Download …

T-CON CheckSum Ready

T-CON2 Usb Download

T-CON2 CheckSum

PANEL EEPROM UPGRADE

PANEL FHASH UPGRADE

Logic Usb D/L

4-21
4. Troubleshooting

Factory Menu Name Data Range

SUBMICOM UPGRADE ON

SUBMICOM JP USB UPGRADE

BT UPGRADE Failure

BT FREEPAIRING

Function Upgrade Failure

FRC3D FW Upgrade

FRC3D LD UPGRADE

FRC3D FW UPGRADE

Camera Upgrade

Mic Upgrade Failure

Jump Upgrade

IR Blaster Upgrade 0

IR Blaster delay time

NTV CU UPDATE

UD LDC PROFILE UPGRADE

Pic Data USB Update 0

Audio Data USB Update

Eco Data USB Update 0

CI CPLD UPGRADE

SC ADK Upgrade

SC MCU Upgrade

TCON DEMURA FW UPGRADE

Reset 0

Apps Reset

SVC Reset 0

SPI Flash Reset

Data Sync Reset

OPTION_HDMI
DVI/HDMI SOUND Auto

HDMI HOT PLUG Disable

HOTPLUG SWITCHING Boot

HOT PLUG DURATION 1200ms

CLK TERM DURATION 1200ms

HDMI FLT CNT SIG 100ms

HDMI FLT CNT LOS 100ms

UNSTABLE BAN CNT 5000ms

HDMI ROBIN ON

HDMI Callback OFF

4-22
 4. Troubleshooting

Factory Menu Name Data Range

HDMI CTS THLD 8

HDMI CTS Cnt1 1

HDMI EQ AUTO

HDMI Write Type Combine

HDMI Switch NONE

DVI SET TIME 300ms

H Write

HDMI Sync

HDMI 3D DET 0

HOT PLUG OFF HOLD TIME

HDMI MUTE TIME

REPEA AUDIO PKT

HDMI HDCP EN

HDMI HDCP EN FLAG

POWER ON FLT CNT LOS

HDCP UPDATE SPI

SPI VERSION 1

DVB CI
TS Clock delay TC 0

TS Clock delay S 0

CI Control Buf On ON

TS Clock delay CPU 1

TS Clock delay TC2 0

TS Clock delay S2 0

CI Control Buf On2 1

TS Clock delay CPU2 0

Test Pattern
Scaler Pattern

US Post Pattern

FRC Pre Pattern 0

FRC Post Pattern 0

SOC TCON Pattern 0

SOC TCON Pattern Level 255

FRC OSD Pre Pattern

FRC OSD Post Pattern

FRC2 Pre Pattern

FRC2 Post Pattern

4-23
4. Troubleshooting

Factory Menu Name Data Range

SOC TCON2 Pattern

SOC TCON2 Pattern Level

Other Setting
Delete S/N 0

IPERF Stopped

Expert

CAL Data Backup …

CaL Data Restore

MICOM POWER OFF ON

NTV RF Region

NTV CU FW VER 0

ATV IF AGC SPEED 0

Source Direct On/Off OFF

Apps Update

Auto Power LAST POWER

SMCE Control

Moter Test ORIGINAL

SVC Panel
Tizen
Export

Import

Verify

Flash Reset

Tizen EEPROM Reset

S/N
Serial number

Writing S/N

„„ ADC/WB
Factory Menu Name Data Range
ADC
AV Calibration /
Comp Calibraion /
PC Calibration /
HDMI Calibration /
ADC Result
1st_Y_GH 0

4-24
 4. Troubleshooting

Factory Menu Name Data Range

1st_Y_GL 0

1st_Cb_BH 0

1st_Cb_BL 0

1st_Cr_RH 0

1st_Cr_RL 0

2nd_R_L 130

2nd_G_L 130

2nd_B_L 130

2nd_R_H 69

2nd_G_H 69

2nd_B_H 69
White Balance
R-Offset 128

G-Offset 128

B-Offset 128

R-Gain 128

G-Gain 128

B-Gain 128

WB_W2_R_Offset 128

WB_W2_B_Offset 128

WB_W2_R_Gain 164

WB_W2_B_Gain 63

WB_N_R_Offset 128

WB_N_B_Offset 128

WB_N_R_Gain 151

WB_N_B_Gain 108

MGA
MGA On/Off OFF

R1_Gain …

B1_Gain …

G1_Gain …

R2_Gain …

B2_Gain …

G2_Gain …

R3_Gain …

B3_Gain …

G3_Gain …

4-25
4. Troubleshooting

Factory Menu Name Data Range

R4_Gain …

B4_Gain …

G4_Gain …

R5_Gain …

B5_Gain …

G5_Gain …

R6_Gain …

B6_Gain …

G6_Gain …

R7_Gain …

B7_Gain …

G7_Gain …

R8_Gain …

B8_Gain …

G8_Gain …

R9_Gain …

B9_Gain …

G9_Gain …

R10_Gain …

B10_Gain …

G10_Gain …

MGA On/Off OFF

R1_Gain …

B1_Gain …

G1_Gain …

R2_Gain …

B2_Gain …

G2_Gain …

R3_Gain …

B3_Gain …

G3_Gain …

R4_Gain …

B4_Gain …

G4_Gain …

R5_Gain …

B5_Gain …

G5_Gain …

R6_Gain …

4-26
 4. Troubleshooting

Factory Menu Name Data Range

B6_Gain …

G6_Gain …

R7_Gain …

B7_Gain …

G7_Gain …

R8_Gain …

B8_Gain …

G8_Gain …

R9_Gain …

B9_Gain …

G9_Gain …

R10_Gain …

B10_Gain …

G10_Gain …

SPI White Balance …

SPI White Balance On/OFF …

SPI R-Offset …

SPI G-Offset …

SPI B-Offset …

SPI R-Gain …

SPI G-Gain …

SPI B-Gain …

SPI N Rgain …

SPI N Bgain …

SPI N Roffset …

SPI N Boffset …

SPI W2 Rgain …

SPI W2 Bgain …

SPI W2 Roffset …

SPI W2 Boffset …

SPI MGA …

SPI MGA On/OFF …

SPI R1_Gain …

SPI G1_Gain …

SPI B1_Gain …

SPI R2_Gain …

SPI G2_Gain …

SPI B2_Gain …

4-27
4. Troubleshooting

Factory Menu Name Data Range

SPI R3_Gain …

SPI G3_Gain …

SPI B3_Gain …

SPI R4_Gain …

SPI G4_Gain …

SPI B4_Gain …

SPI R5_Gain …

SPI G5_Gain …

SPI B5_Gain …

SPI R6_Gain …

SPI G6_Gain …

SPI B6_Gain …

SPI R7_Gain …

SPI G7_Gain …

SPI B7_Gain …

SPI R8_Gain …

SPI G8_Gain …

SPI B8_Gain …

SPI R9_Gain …

SPI G9_Gain …

SPI B9_Gain …

SPI R10_Gain …

SPI G10_Gain …

SPI B10_Gain …

WB Data to SPI …

4-28
 4. Troubleshooting

4-4. White Balance

4-4-1. Calibration
1. Into the Factory Mode.
2. Select SVC Menu.
3. Select ADC/WB menu.
4. Select ADC menu.

Option

Control

Debug

SVC

ADC/WB ADC AV Calibration

Comp Calibration
Advanced
HDMI Calibration

4-4-2. Service Adjustment

You must perform Calibration in the Lattice Pattern before adjusting the White Balance.

„„ Color Calibration
• Adjust Specification
Source Setting Mode Pattern Use Equipment
HDMI 1280 x 720@60 Hz Pattern #24 (Chess Pattern) CA210 & Master MSPG925 Generator

(Chess Pattern)

-- Use other equipment only after comparing the result with that of the Master equipment.

Input mode Calibration Pattern

CVBS IN (Model_#1) Perform in NTSC B&W Pattern #24 Lattice
Component IN (Model_#6) Perform in 720p B&W Pattern #24 Lattice
HDMI IN Perform in 720p B&W Pattern #24 Lattice

4-29
4. Troubleshooting

„„ Method of Color Calibration (AV)

1. Apply the NTSC Lattice (N0. 3) pattern signal to the AV IN 1 port.
2. Press the Source key to switch to “AV1” mode.
3. Enter Service mode.
4. Select the “ADC” menu.
5. Select the “AV Calibration” menu.
6. In “AV Calibration Off” status, press the “► ” key to perform Calibration.
7. When Calibration is complete, it returns to the high-level menu.
8. You can see the change of the “AV Calibration” status from Failure to Success.

„„ Method of Color Calibration (Component)

1. Apply the 720p Lattice (N0. 6) pattern signal to the Component IN 1 port.
2. Press the Source key to switch to “Component1” mode.
3. Enter Service mode.
4. Select the “ADC” menu.
5. Select the “Comp Calibration” menu.
6. In “Comp Calibration Off” status, press the “ ►” key to perform Calibration.
7. When Calibration is complete, it returns to the high-level menu.
8. You can see the change of the “Comp Calibration” status from Failure to Success.

„„ Method of Color Calibration (HDMI)

1. Apply the 720p Lattice (N0. 6) pattern signal to the HDMI1/DVI IN port.
2. Press the Source key to switch to “HDMI1” mode.
3. Enter Service mode.
4. Select the “ADC” menu.
5. Select the “HDMI Calibration” menu.
6. In “HDMI Calibration Off” status, press the “►” key to perform Calibration.
7. When Calibration is complete, it returns to the high-level menu.
8. You can see the change of the “HDMI Calibration” status from Failure to Success.

4-30
 4. Troubleshooting

4-4-3. Adjustment
1. Into the Factory Mode.
2. Select SVC Menu.
3. Select ADC/WB menu.
4. Select WB menu.

Option

Control

Debug

SVC (Low light) (High light)

ADC/WB White Balance Sub Bright Sub Contrast

R offset R gain
Advanced
G offset G gain
B offset B gain

4-31
4. Troubleshooting

4-5. Software Upgrade

Samsung may offer upgrades for the TV’s firmware in the future. These upgrades can be performed via the TV when it is
connected to the Internet, or by downloading the new firmware from samsung.com to a USB memory device.
• Alternative Software (Backup) shows The previous version that will be replaced.
• Software is represented as ‘Year/Month/Day_Version’. The more recent the date, the newer the software version
Installing the latest version is recommended.

4-5-1. By USB
Insert a USB drive containing the firmware upgrade downloaded from samsung.com into the TV. Please be careful to
not disconnect the power or remove the USB drive while upgrades are being applied. The TV will turn off and turn on
automatically after completing the firmware upgrade. Please check the firmware version after the upgrades are complete
(the new version will have a higher number than the older version). When software is upgraded, video and audio settings
you have made will return to their default (factory) settings. We recommend you write down your settings so that you can
easily reset them after the upgrade.

"MENU-->Support--> Software Update"

4-5-2. By Online
Upgrades the software using the Internet.
• First, configure your network. For detailed procedures on using the Network Setting, refer to the ‘Setting the Network’
instructions.
• If The internet connection doesn’t operate properly, connection can be broken, please retry downloading. If the
problem still happens, download by USB and upgrade.

4-5-3. Alternative Software (Backup)

If there is an issue with the new firmware and it is affecting operation, you can change the software to the previous
• If Software was changed, existing Software is displayed.
• you can change current Software to Alternative Software by ‘Alternative Software’.

4-32
 4. Troubleshooting

4-6. The Dimension of J5500 Models

„„ J5.5K Series Set Dimension
32", 40", 48"

Item 32" 40" 48"

SET (With Stand) mm (W * H * D) 721.4 * 471.6 * 207.6 907.6 * 585.6 * 288.1 1076.1 * 681.3 * 310.5
SET (Without Stand) mm (W * H1 * D2) 721.4 * 424.8 * 66.6 907.6 * 529.7 * 66.9 1076.1 * 624.4 * 67.1
Opening Area (A * B) 700.4 * 396.9 (803.0) 887.6 * 500.0 (1018.0) 1056.1 * 594.7 (1211.3)
SET Depth {D1 (D2)} 52.7 (66.6) 52.9 (66.9) 53.3 (67.1)
Packing Out W/W 901 * 522 * 127 1150 * 619 * 142 1313 * 748 * 150
(W * H * D) KOR 901 * 522 * 127 - 1215 * 706 * 133
Net Weight
5.1 Kg 8.6 Kg 12.3 Kg
(With Stand) Kg
Net Weight
4.7 Kg 7.7 Kg 11.3 Kg
(Without Stand) Kg
Gross Weight (kg) 6.2 Kg 10.8 Kg 15.3 Kg
Loading Q’ ty (BOX) 396 / 792 /792 / 1008 168 / 357 / 357 /480 /
210 / 441 / 588 / 728 / 832
20ft / 40ft / 40ft-HC / 45ft / 53ft / 1450 522

50", 55"

Item 50" 55"

SET (With Stand) mm (W * H * D) 1117.8 * 703.6 * 310.5 1231.6 * 770.6 * 310.5
SET (Without Stand) mm (W * H1 * D2) 1117.8 * 647.8 * 67.5 1231.6 * 711.9 * 67.8
Opening Area (A * B) 1097.8 * 618.2 (1259.1) 1211.6 * 682.3 (1401.0)
SET Depth {D1 (D2)} 53.7 (67.5) 53.5 (67.8)
Packing Out W/W 1362 * 748 * 152 1485 * 821 * 157
(W * H * D) KOR 1270 * 730 * 137 1415 * 805 * 146
Net Weight
13.4 Kg 14.6 Kg
(With Stand) Kg
Net Weight
12.4 Kg 13.6 Kg
(Without Stand) Kg
Gross Weight (kg) 18.0 Kg 18.8 Kg
Loading Q’ ty (BOX)
168 / 336 /336 / 399 / 462 84 /180 / 270 /252 / 420
20ft / 40ft / 40ft-HC / 45ft / 53ft

W D1

B H1 H

D2
D

4-33
4. Troubleshooting

„„ 32" Rear View Dimension

720.4

95.9
176.5 260.2 200.0 260.2

200.0
418.7
131.6

23.1

122.6 127.4
110.5

250.5 31.1
114.2 128.4 196.1

„„ 40" Rear View Dimension

905.6

124.0
195.4 352.8
200.0 352.8

200.0
524.0
131.6
23.1

196.9
181.2

31.1
156.3 128.4 324.0 265.7

4-34
 4. Troubleshooting

„„ 48" Rear View Dimension

1074.1

73.1 400.0
337.0 337.0
262.8

400.0
617.8
131.6
23.1

223.3 241.4
223.1

177.5 128.4 455.5 281.4

„„ 50" Rear View Dimension

1115.8

88.1
357.9 400.0 357.9

301.5

400.0
641.2
131.6
23.1

241.3
208.0

31.1
164.4 128.4 496.5 295.3

4-35
4. Troubleshooting

„„ 55" Rear View Dimension

1229.6

150.2
400.0
414.8 414.8
336.0

400.0
705.9
131.8 23.1

241.3
231.8
155.7

128.6
228.2 500.7 341.0
31.1

4-36