Legal Protection to consumers

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Most important steps taken → → → The consumer

to protect the interest of Protection Act . 2019 .

Consumers .

1. This act provided various rights

and responsibilities to consumers .

2. Safeguards customers against

"
Defective goods deficients
, .
services

unfair trade practices

"

3. Act has provided 3- tier

redressal agencies where

consumer can file complaints .

Consumer Rights :

1. Right is something a person has

which makes people think should not

be taken
away .

2. Rule about what a person is

allowed to do or have .
1. Right to
safety :

Consumer have the

right
to be
protected against
the
marketing of goods
and services which are

hazardous to life and

2. Right to Information
property .

Consumer has the right

to get information about

the quality .
quantity purity
. .

standard and price of goods

or services .

The
producer must
supply
all the relevant info .
at

a suitable place .
 to make choice
3.
Right
has the
Every consumer
right
and services
to choose the goods
of their
likings .

The producer / supplier / retailer 4.

Right to be Heard or
should not force the customer
Right to representation .

to buy a particular brand only .

Incase a consumer has been

,

exploited or has any complaint

product services
against the or

heard
then he has the
right to be .

Under this right ,

the companies
must have cells to attend
complaint
the complaints of customers .
5.
Right to seek Redressal .

to this
According .
the consumer has

the
right to
get compensation or seek

redressal
against unfair trade practices
.

This justice to
right assures consumer

against exploitation .

Includes : -
6 .

Right to Consumer Education

(is compensation in the form of money
Iii , Replacement of goods .

It is the
responsibility of the consumer

to acquire the
knowledge and skills to

be informed to customers .

Easier for literate consumer to take actions

Consumer 's Responsibilities
1. Consumer must Exercise his Right :

Consumer is granted various rights ,

but consumer must know about them .

and exercise when

required .

2. Cautious Consumer :

Consumer insist
must on getting
full information on the
quality ,

quantity .
utility price
. .
Of the goods
or services .
 3. Filing complaints for the

Redressal Of Genuine Grievances .

µ
site "
"

consumers
the loss he
shouldn't

suffers .
ignores
µ for
Instead he,
should file complaints

stating genuine grievances

I

4. Must be Quality conscious : -

Problem :
Supply of substandard
goods .
adulterated
products
and Duplicated product .

Solution : Consumer must look for

quality marks such as

ISI mark .
Ag mark . ISO etc
5. Do not get carried away by Advertising

Advertisement often exaggerate the

quality or feature of the product service
-

of Product
Must
compare Actual use the

with what it is shown in advertisement .

6. Insist on cash Memo :

Cash memo works as

an Evidence of Purchase
that can be used at the
time of filing the complaint .
 Remedies Available

a. Removal of defects from the goods

b. Replacement of the goods .

c. Refund of the Price paid .

d. Compensation of loss or
injury suffered .

e. Removal of deficiency in service .

REDRESSAL AGENCIES
- - -
UNDER THE CONSUMER PROTECTION
- - -
- -

t . District Commission :

A president and two other member

panel
'

[ Retired / working [ one women ]

Judge of DC ]

Jurisdiction : Entertain complaints

Appeal
where the value of
period
: 45 days
does
good or services
Cin state commission)
not exceed 1 crore .
2 .
State Commission

A president and 4
Panel :
other member

[ Retired / working [ one women ]

Judge of HC
]

Entertain complaints
Jurisdiction .

where the value of Appeal :

45 days
good or services exceed Period (in National
•
1- crore upto 10 crore .
commission)
 National Commission
3. imac

Panel : A president and 4 other member

[ Retired / working [ one women]

Judge of SC ]

Jurisdiction : Entertain complaints Appeal

where the value of : 45 days
Period
good or services exceed ( in SC ]

10 crore .
1 Role of
-
consumer
- - organisation
-
and NGO
-
-

Most Popular
consumer organisation I

1. Consumer Guidance Society

Of India .

2. Citizen Action Group .

3. Consumer Education and

Research Centre .

4 .
Common cause

5. Consumer Unity and Trust Society

 Functions :
-
-

1- .

Educating the
villagers / general
public about consumer
rights .

2. Motivating people to ask for quality

marks such as ISI Mark .
Agmavk etc

3.
Filing complaint on behalf of consumers

4. Providing legal assistance to consumers

5. Helping govt agencies to resolve case of

consumer exploitation and to carry
consumer awareness
program
.