Process Area- Specific Goals & Specific Typical CMMI Artifact

Practices
Configuration Management
SG 1 Establish Baselines
SP 1.1 Identify Configuration Items Configurable items list (mostly in Configuration plan)
SP 1.2 Establish a Configuration Configuration repository, approval mechanism (mostly in
Management System configuration Plan)
SP 1.3 Create or Release Baselines Baselines list/criteria (mostly in configuration plan)
SG 2 Track and Control Changes
SP 2.1 Track Change Requests Change requests logged
SP 2.2 Control Configuration Items Change requests status update
SG 3 Establish Integrity
SP 3.1 Establish Configuration Status Accounting /configuration history reports
Management Records
SP 3.2 Perform Configuration Audits Configuration audit(functional/physical)
Measurement and Analysis
SG 1 Align Measurement and Analysis
Activities
SP 1.1 Establish Measurement Objectives
Define measurement objectives (org level can be mapped to
project level)
SP 1.2 Specify Measures Effort/defect/schedule/utilization, etc
SP 1.3 Specify Data Collection and data source, collection, frequency(metric guideline/report
Storage Procedures itself)
SP 1.4 Specify Analysis Procedures procedure to analyze (graphs/chart/points to consider)
SG 2 Provide Measurement Results
SP 2.1 Obtain Measurement Data Metrics Report
SP 2.2 Analyze Measurement Data Metrics Report with Analysis
SP 2.3 Store Data and Results Metrics Report in Database & Communication
SP 2.4 Communicate Results Meeting minutes/monthly/bimonthly reports
Process and Product Quality Assurance
SG 1 Objectively Evaluate Processes and
Work Products
SP 1.1 Objectively Evaluate Processes Audit report (Process Audit) with Noncompliance &
corrective actions
Audit checklist
SP 1.2 Objectively Evaluate Work Process QA Review Report
Products
SG 2 Provide Objective Insight
SP 2.1 Communicate and Resolve Non compliance closure Report
Noncompliance Issues Mail of report being shared with stakeholders
SP 2.2 Establish Records Audit plan
Non compliance closure Report
Status of corrective actions
Requirements Management
SG 1 Manage Requirements
SP 1.1 Understand Requirements Requirements Document\ Collection of requirements & mails
SP 1.2 Obtain Commitment to Sign off on Requirement\agreement on requirements
Requirements
SP 1.3 Manage Requirements Changes Change log
SP 1.4 Maintain Bidirectional Service Requirements traceability matrix
Traceability of Requirements Requirements tracking system
SP 1.5 Ensure Alignment between Work Updation of project plan
Products and Requirements
Supplier Agreement Management
SG 1 Establish Supplier Agreements
SP 1.1 Determine Acquisition Type Type of Suppliers and Acquisition types
SP 1.2 Select Suppliers Supplier list and Vendor Evaluation sheet
SP 1.3 Establish Supplier Agreements Purchase Order, Contract, SOW
SG 2 Satisfy Supplier Agreements
SP 2.1 Execute the Supplier Agreement Receive Product, Track Supply - Tracking status
SP 2.2 Accept the Acquired Product Acceptance report, inception report
SP 2.3 Ensure Transition of Products Transition plans, handover report
Training reports
Service Delivery
SG 1 Establish Service Agreements
SP 1.1 Analyze Existing Agreements and Analysis of past SLA's and SOW & Analysis of reports
Service Data
SP 1.2 Establish the Service Agreement Service agreement/ Contract etc
SG 2 Prepare for Service Delivery
SP 2.1 Establish the Service Delivery Project/Service management plan with the agreed Service
Approach delivery approach (Incident/problem, etc)
SP 2.2 Prepare for Service System Validation of Knowledge Transfer/
Operations Validation of Service System tool (training etc)/
operational readiness assessment
SP 2.3 Establish a Request Management Incident Management tool/ Log
System
SG 3 Deliver Services
SP 3.1 Receive and Process Service Incident Management record in the tool/ Log
Requests
SP 3.2 Operate the Service System Service logs from the tool/
Performance Status reports
SP 3.3 Maintain the Service System Corrective or preventive maintenance change requests/
Change Requests on the service system
Work Planning
SG 1 Establish Estimates
SP 1.1 Establish the Service Strategy Service Strategy Document
SP 1.2 Estimate the Scope of the Work Top Level WBS, work Package description
SP 1.3 Establish Estimates of Work Size, estimating model
Product and Task Attributes
SP 1.4 Define Lifecycle Phases Life cycle documented ( mostly in Project /Service
management plan)
SP 1.5 Estimate Effort and Cost Effort & cost of project ( mostly in Project plan)
SG 2 Develop a Work Plan
SP 2.1 Establish the Budget and Schedule Budget and schedule ( mostly Kick off/initiation deck etc)
SP 2.2 Identify Risks Risk Identification checklist/Risk log
SP 2.3 Plan Data Management Data Management plan (mostly in project plan/charter)
SP 2.4 Plan the Resources Project resources (mostly in project plan/charter)
SP 2.5 Plan Needed Knowledge and Skill Matrix by roles
Skills
SP 2.6 Plan Stakeholder Involvement Stakeholder Matrix
SP 2.7 Establish the Work Plan Project plan/Service Management Plan
SG 3 Obtain Commitment to the Plan
SP 3.1 Review Plans That Affect the Revised plan/Review comments
Work
SP 3.2 Reconcile Work and Resource Revised Plan
Levels
SP 3.3 Obtain Plan Commitment Approval & Plan commitment from stakeholders
Work Monitoring and Control
SG 1 Monitor the Work Against the Plan
SP 1.1 Monitor Work Planning Effort, schedule, other measures (Metrics report)
Parameters
SP 1.2 Monitor Commitments Commitment monitoring (Meeting MOM/issues, etc)
SP 1.3 Monitor Risks Risk Log/weekly/biweekly/monthly reports
SP 1.4 Monitor Data Management Data Confidentiality/availability and integrity monitoring
(Meeting MOM)
SP 1.5 Monitor Stakeholder Involvement Stakeholder participation (Meeting MOM)
SP 1.6 Conduct Progress Reviews Monthly reviews/biweekly reviews
SP 1.7 Conduct Milestone Reviews Milestone meeting (Sometimes Monthly/biweekly reviews)
SG 2 Manage Corrective Action to
Closure
SP 2.1 Analyze Issues Issue Log
SP 2.2 Take Corrective Action Action items (mostly in MOM or in a log/tool)
SP 2.3 Manage Corrective Actions Action Closure status and details (mostly in MOM or in a
log/tool)
Capacity and Availability Management
SG 1 Prepare for Capacity and
Availability Management
SP 1.1 Establish a Capacity and Service management plan with details on
Availability Management Strategy Human/Infra/technological capacity and availability for
agreed service
SP 1.2 Select Measures and Analytic Capacity and availability measures and analysis technique
Techniques
SP 1.3 Establish Service System process simulation (system simulation), Simulation of inflow
Representations and capacity and availability with excel
SG 2 Monitor and Analyze Capacity and
Availability
SP 2.1 Monitor and Analyze Capacity Trend charts on service resource usage data
SP 2.2 Monitor and Analyze Availability Trends on availability, analysis and action
SP 2.3 Report Capacity and Availability Service system performance reports
Management Data Service availability reports
Decision Analysis and Resolution
SG 1 Evaluate Alternatives
SP 1.1 Establish Guidelines for Decision Guideline (when to use, criteria, responsible, etc)
Analysis
SP 1.2 Establish Evaluation Criteria Criteria to evaluate decision(it will vary based on the context)
SP 1.3 Identify Alternative Solutions Document alternate solution (separate DAR sheet used in
many org.)
SP 1.4 Select Evaluation Methods Evaluation techniques (Pugh matrix, cost benefit, weighted
average, etc) (DAR sheet to have the method)
SP 1.5 Evaluate Alternative Solutions Valuation of each alternative solution (DAR sheet)
SP 1.6 Select Solutions Final Solution ( DAR sheet)
Incident Resolution and Prevention
SG 1 Prepare for Incident Resolution and
Prevention
SP 1.1 Establish an Approach to Incident SQP with details on Service Incident handling approach
Resolution and Prevention
SP 1.2 Establish an Incident Management Service Incident logging Tool/ Log
System
SG 2 Identify, Control, and Address
Individual Incidents
SP 2.1 Identify and Record Incidents Service Incident ticket record
SP 2.2 Analyze Individual Incident Data Major incident, repeat incident analysis
SP 2.3 Resolve Incidents Updated resolution in the tool/ log
SP 2.4 Monitor the Status of Incidents to Closure Service incident log/ Status update/ Escalation data
Closure (mail/tool ref etc)
SP 2.5 Communicate the Status of Status reports/ Communication mail
Incidents
SG 3 Analyze and Address Causes and
Impacts of Selected Incidents
SP 3.1 Analyze Selected Incidents Report of underlying causes of incidents/
Documented causal analysis activities
SP 3.2 Establish Solutions to Respond to Knowledge data base
Future Incidents
SP 3.3 Establish and Apply Solutions to Change in Service Delivery system like a tool/ procedure /
Reduce Incident Occurrence policies etc.
Service System Transition
SG 1 Prepare for Service System
Transition
SP 1.1 Analyze Service System Compatibility analysis of current and post-transition service
Transition Needs systems
Baseline service system components
Mitigations for of identified transition Issues and risks
SP 1.2 Develop Service System Transition plans for service system transition (tools, process,
Transition Plans competency)
SP 1.3 Prepare Stakeholders for Changes Strategy of training and transition

Transition communication and notification artifacts (e.g.,

emails, system announcements, bulletin boards)
SG 2 Deploy the Service System
SP 2.1 Deploy Service System Installation records
Components Installation instructions
Operational scenarios and procedures
SP 2.2 Assess and Control the Impacts of Post deployment review
the Transition Back out / rollback results, if needed
Service impacts due to deployment issues
Service System Development
SG 1 Develop and Analyze Stakeholder
Requirements
SP 1.1 Develop Stakeholder Customer requirements
Requirements End-user requirements
SP 1.2 Develop Service System Service system Requirements & software requirement
Requirements specification
SP 1.3 Analyze and Validate Prototype, Validation of requirements
Requirements
SG 2 Develop Service Systems
SP 2.1 Select Service System Solutions Architecture of solution, Service system design
SP 2.2 Develop the Design Code and develop service software, develop components of
service system
SP 2.3 Ensure Interface Compatibility Interface identification within components and external
components of service system
SP 2.4 Implement the Service System Implemented service system components
Design Training materials
User, operator, and maintenance manual
SP 2.5 Integrate Service System Service system integration plan, build the service system
Components
SG 3 Verify and Validate Service
Systems
SP 3.1 Prepare for Verification and Verification tools, environment, test strategy, simulation plan
Validation
SP 3.2 Perform Peer Reviews peer review checklist, peer review report
SP 3.3 Verify Selected Service System Review and unit test
Components
SP 3.4 Validate the Service System Validation reports and results, Test Results
Integrated Work Management
SG 1 Use the Defined Process for the
Work
SP 1.1 Establish the Defined Process tailoring checklist/document (of organization process with
project context)
SP 1.2 Use Organizational Process Assets estimation/measurements/risks, etc used for planning (mostly
for Planning Work Activities in project plan)
SP 1.3 Establish the Work Environment Documented Project environment (mostly in project plan)
SP 1.4 Integrate Plans integrated project plan
SP 1.5 Manage the Work Using Revised integrated project plan/updates based on it
Integrated Plans
SP 1.6 Establish Teams Team roles and guidance (Mostly in project plan)
SP 1.7 Contribute to Organizational Lessons learnt/best practices/improvements, etc
Process Assets
SG 2 Coordinate and Collaborate with
Relevant Stakeholders
SP 2.1 Manage Stakeholder Involvement Team Meetings/issue log/Project meetings
SP 2.2 Manage Dependencies Issue ,dependency log & closure of actions
SP 2.3 Resolve Coordination Issues Issue ,dependency log & closure of actions

Strategic Service Management

SSG 1 Establish Strategic Needs and
Plans for Standard Services
SP 1.1 Gather and Analyze Data Analyzed data on the organization’s capabilities (past
performance report)
Analyzed data on strategic needs, Analysis report
SP 1.2 Establish Plans for Standard Strategic plan on standard service, catalogue, needs
Services
SG 2 Establish Standard Services
SP 2.1 Establish Properties of Standard Critical attributes of standard services
Services and Service Levels Organization’s set of standard service levels
Common and variable parts of standard services
SP 2.2 Establish Descriptions of Standard Service Catalog with specific instructions
Services

Service Continuity
SG 1 Identify Essential Service
Dependencies
SP 1.1 Identify and Prioritize Essential Risk Assessment, Business continuity assessment report
Functions
SP 1.2 Identify and Prioritize Essential prioritization based on Assessment (Business continuity
Resources assessment report)
SG 2 Prepare for Service Continuity
SP 2.1 Establish Service Continuity Plans Business Continuity plan
SP 2.2 Establish Service Continuity Service continuity training material
Training Training records
SP 2.3 Provide and Evaluate Service Training Records on business continuity
Continuity Training
SG 3 Verify and Validate the Service
Continuity Plan
SP 3.1 Prepare for the Verification and Plan for Business continuity check
Validation of the Service Continuity Plan
SP 3.2 Verify and Validate the Service Review report
Continuity Plan
SP 3.3 Analyze Results of Verification
and Validation of the Service Continuity Results of Simulation Test report & improvement
Plan recommendations

Risk Management
SG 1 Prepare for Risk Management
SP 1.1 Determine Risk Sources and Risk Source and category (can be part of Risk log/sheet and
Categories applied to each risk)
SP 1.2 Define Risk Parameters Risk Parameters typically impact * probability =>Risk
Exposure
SP 1.3 Establish a Risk Management Strategy document/guidance in Risk log itself (
Strategy threshold/mitigation/contingency/acceptance/avoidance/roles)
SG 2 Identify and Analyze Risks
SP 2.1 Identify Risks List of Identified risks (risk log)
SP 2.2 Evaluate, Categorize, and Risk Exposure and priority
Prioritize Risks
SG 3 Mitigate Risks
SP 3.1 Develop Risk Mitigation Plans Mitigation actions (to reduce risk exposure- mostly in risk
log)
SP 3.2 Implement Risk Mitigation Plans Action closure and Risk rating modifications
Organizational Training
SG 1 Establish an Organizational
Training Capability
SP 1.1 Establish Strategic Training Needs Linked training needs with business objectives (mostly
 annual Training plan /strategy document)
SP 1.2 Determine Which Training Needs Project level & Org level training - listed (in plan)
Are the Responsibility of the
Organization
SP 1.3 Establish an Organizational Training Calendar
Training Tactical Plan
SP 1.4 Establish a Training Capability Training environment, trainer details documented at org.
level
SG 2 Provide Training
SP 2.1 Deliver Training Training delivery record
(Invite/material/feedback/attendance)
SP 2.2 Establish Training Records Training delivery record (Invite/material/feedback)
SP 2.3 Assess Training Effectiveness Training feedback evaluation/360 feedback/performance
check, etc
Organizational Process Focus
SG 1 Determine Process Improvement
Opportunities
SP 1.1 Establish Organizational Process Process Needs & details (mostly in Quality Manual)
Needs
SP 1.2 Appraise the Organization’s Audit/appraise/review organization process
Processes
SP 1.3 Identify the Organization's Improvement log (based on appraisals and from projects)
Process Improvements
SG 2 Plan and Implement Process
Actions
SP 2.1 Establish Process Action Plans Improvement Log ( with CR/improvement and action plan)
SP 2.2 Implement Process Action Plans Improvement Log status( with CR/improvement and action
plan)
SG 3 Deploy Organizational Process
Assets and Incorporate Experiences
SP 3.1 Deploy Organizational Process Deployment plan with status
Assets
SP 3.2 Deploy Standard Processes Deployment plan with status
SP 3.3 Monitor the Implementation Deployment plan with status
SP 3.4 Incorporate Experiences into Updated Repositories (Estimation/risk/defects/samples, etc)
Organizational Process Assets
Organizational Process Definition
SG 1 Establish Organizational Process Define Processes
Assets
SP 1.1 Establish Standard Processes Documented process Definitions
SP 1.2 Establish Life-Cycle Model Lifecycle description (waterfall/incremental/iterative, etc)
Descriptions
SP 1.3 Establish Tailoring Criteria and Tailoring Guideline ( mostly by process) and Criteria
Guidelines (small/large, etc)
SP 1.4 Establish the Organization’s Metrics repository
Measurement Repository
SP 1.5 Establish the Organization’s Repositories (Estimation/risk/defects/samples, etc)
Process Asset Library
SP 1.6 Establish Work Environment Work Environment details ( mostly in Quality manual)
Standards
SP 1.7 Establish Rules and Guidelines for Teaming norms (mostly in Quality manual)
Teams