Branch Banking Manual –

Deposit Accounts
(Part-I)

CONFIDENTIAL MATERIAL – FOR BANK’S USE ONLY

This manual and any information annexed with it contains restricted and/or privileged information
and is intended only for authorized use of Bank’s employees. None of the materials provided in this
manual may be used, reproduced or transmitted, in any form or by any means, electronic or
mechanical, including recording or the use of any information storage and retrieval system, without
written permission of the Bank.
RECOMMENDATION & REVIEW

RECOMMENDED FOR APPROVAL

________________
Chief-BSG

REVIEWED BY

________________ ________________
Chief DBG Chief RMG

__________________ ______________________
Chief IBG Chief CRBG - North

______________________ ________________
Chief CRBG - South Chief TG

________________ ________________
Chief CIBG Chief FG

________________ ________________
Chief GS&SG Chief REIG

________________ ________________
Chief SAMG Chief CAG

____________________ ____________________
Chief ITG Chief HRG

____________________
Chief CG

_______________________________
CEO/ MANCO (If Required)

BSG MANUAL – DEPOSIT ACCOUNTS Page 2

DOCUMENT DESCRIPTION

Title Branch Banking Manual – Deposit

Accounts (Part-I)
Version No. 3.0
Ownership Digital Banking Group
Approving Authority CEO/ MANCO (If Required)
Date of Approval 31-July-2018
Document Type  Full scope document review
Date of Implementation 31-July-2018
Review Frequency  Full Document Review - 3 Years

Last Approval Date 17-01-2012

Next Review Date 30-June-2021
Accessibility SharePoint Portal (BSG Web-Portal)

BSG MANUAL – DEPOSIT ACCOUNTS Page 3

Contents
1. INTRODUCTION & SCOPE ................................................................................................... 8
2. PROCEDURE DETAIL ........................................................................................................... 8
2.1. BROAD GUIDELINES FOR OPENING & OPERATION IN ACCOUNTS.................................... 8
2.1.1. CURRENT DEPOSIT ACCOUNTS ......................................................................................... 8
2.1.2. SAVING ACCOUNTS ........................................................................................................... 9
2.1.3. FOREIGN CURRENCY ACCOUNTS (CURRENT/SAVING) ...................................................... 9
2.1.4. DEPOSIT PROTECTION MECHANISM (DPC) ..................................................................... 12
2.1.5. STRUCTURE OF T-24 ACCOUNT NUMBER / INTERNATIONAL BANK ACCOUNT NUMBER (IBAN)
......................................................................................................................................... 13
2.1.6. DETAIL OF OPENED ACCOUNTS / CLOSED ACCOUNTS.................................................... 13
2.1.7. CONFIDENTIALITY & SECRECY OF CUSTOMER ACCOUNT/ CUSTOMER’S RELATED INFORMATION
......................................................................................................................................... 13
2.1.8. SELECTION OF ABL BRANCH BY CUSTOMER FOR ACCOUNT OPENING .......................... 14
2.1.9. CUSTOMER DUE DILIGENCE (CDD)/ KNOW YOUR CUSTOMER / CUSTOMER RISK
CATEGORIZATION / PERIODICAL REVIEW OF RISK CATEGORIES..................................... 14
2.1.10. DIFFERENCE IN CUSTOMER’S SIGNATURE FROM IDENTITY DOCUMENT ....................... 18
2.1.11. SHAKY / IMMATURE SIGNATURES .................................................................................. 19
2.1.12. OTHER THAN ENGLISH OR URDU SIGNATURES............................................................... 19
2.1.13. TITLE OF ACCOUNT .......................................................................................................... 19
2.1.14. INITIAL DEPOSIT FOR OPENING OF ACCOUNT ................................................................ 20
2.1.15. NEXT OF KIN INFORMATION IN CASE OF INDIVIDUAL ACCOUNTS / SOLE PROPRIETOR
ACCOUNTS....................................................................................................................... 21
2.1.16. FOREIGN ACCOUNT TAX COMPLIANCE ACT (FATCA) IMPLEMENTATION ...................... 21
2.1.17. FILLING, SIGNING, SCANNING &MAINTENANCE OF ACCOUNT OPENING FORMS, SS CARDS &
CUSTOMER PROFILE FORMS ........................................................................................... 24
2.1.18. DELIVERY OF THE COPY OF AOF & CP FORM ALONG WITH TERMS & CONDITIONS BOOKLET TO
THE CUSTOMER: .............................................................................................................. 25
2.1.19. MANDATE TO OPERATE THE ACCOUNT .......................................................................... 26
2.1.20. JOINT ACCOUNTS ............................................................................................................ 26
2.1.21. DEATH OF A SIGNATORY TO AN ENTITY’S ACCOUNT ...................................................... 28
2.1.22. BANKRUPTCY OF AN ACCOUNT HOLDER ........................................................................ 29

BSG MANUAL – DEPOSIT ACCOUNTS Page 4

 2.1.23. INSOLVENCY OF AN INDIVIDUAL / SOLE PROPRIETORSHIP CONCERN / PARTNERSHIP FIRM 29
2.1.24. WINDING UP/ DISOLUTION OF A CORPORATE ENTITY ................................................... 29
2.1.25. AMALGAMATION/ MERGER OF ENTITIES ....................................................................... 29
2.1.26. RESIDENT / NON-RESIDENT STATUS OF CUSTOMER ...................................................... 30
2.1.27. ACCOUNTS OF FOREIGN NATIONALS RESIDENT IN PAKISTAN/ FOREIGN NATIONALS HOLDING
ANY POSITON IN A LOCAL ENTITY – FORM “Q.A.22” ...................................................... 32
2.1.28. CHANGE OF ACCOUNT CATEGORY FROM RESIDENT TO NON RESIDENT ....................... 33
2.1.29. PROHIBITION ON PROVIDING BANKING SERVICES TO BANNED PERSONS, ENTITIES & THEIR
ASSOCIATES ..................................................................................................................... 33
2.1.30. PROHIBITION ON PERSONAL ACCOUNTS TO BE USED FOR BUSINESS PURPOSE ........... 34
2.1.31. MINIMUM BALANCE REQUIREMENTS ............................................................................ 34
2.1.32. ZAKAT .............................................................................................................................. 34
2.1.33. WITHHOLDING TAX EXEMPTION ..................................................................................... 34
2.1.34. CHANGE IN TYPE OF ACCOUNT / TITLE OF ACCOUNT..................................................... 35
2.1.35. RECONSTRUCTION OF BURNT/ DESTROYED ACCOUNT OPENING RECORD ................... 36
2.1.36. ATTACHED ACCOUNTS .................................................................................................... 38
2.1.37. AUTOMATIC CLOSURE OF ALLIED BASIC BANKING ACCOUNT ........................................ 38
2.1.38. INTERNAL ASSESSMENT OF TOP 100 DEPOSITORS ......................................................... 38
2.1.39. ISSUANCE OF DEBIT CARDS TO EDUCATED CUSTOMERS HAVING SHAKY SIGNATURES 39
2.2. CP CREATION / ACCOUNT OPENING OF INDIVIDUALS / SOLE PROPRIETORS IN T24 SYSTEM 41
2.2.1. PROCEDURE OF CP CREATION / ACCOUNT OPENING OF INDIVIDUALS / SOLE PROPRIETORS IN
T24 SYSTEM ..................................................................................................................... 41
2.3. CP CREATION/ ACCOUNT OPENING OF ENTITIES / CORPORATE CUSTOMERS / INSTITUTIONAL
CUSTOMERS IN T24 SYSTEM ........................................................................................... 43
2.3.1. PROCEDURE OF CP CREATION/ ACCOUNT OPENING OF ENTITIES / CORPORATE CUSTOMERS /
INSTITUTIONAL CUSTOMERS IN T24 SYSTEM ................................................................. 43
2.4. AMENDMENTS IN CP/ACCOUNT RECORD....................................................................... 44
2.4.1. PROCEDURE OFAMENDMENT IN ACCOUNT RECORD TO BE CARRIED OUT ATBRANCH LEVEL 44
2.4.2. PROCEDURE OFAMENDMENT IN CP / ACCOUNT RECORD TO BE CARRIED OUT AT CAPU LEVEL
......................................................................................................................................... 44
2.4.3. PROCEDURE OF AMENDMENT IN CP RECORD THROUGH REMOTE BRANCH................. 45
2.5. TYPES OF CUSTOMERS REQUIRING PRIOR APPROVAL FOR OPENING OF ACCOUNTS ... 45

BSG MANUAL – DEPOSIT ACCOUNTS Page 5

 2.5.1. TYPES OF CUSTOMERS REQUIRING PRIOR APPROVAL OF CHIEF OF GROUP FOR OPENING OF
ACCOUNT ........................................................................................................................ 45
2.5.2. TYPES OF CUSTOMERS REQUIRING PRIOR APPROVAL OF GROUP HEAD FOR OPENING OF
ACCOUNT ........................................................................................................................ 46
2.5.3. IDENTITY DOCUMENTS.................................................................................................... 48
2.5.4. IDENTITY DOCUMENTS REQUIRED FOR OPENING OF ACCOUNTS OF PAKISTANI NATIONALS
/OVERSEAS PAKISTANIS / FOREIGN NATIONALS OF PAKISTANI ORIGIN: ....................... 48
2.5.5. IDENTITY DOCUMENTS REQUIRED FOR OPENING OF ACCOUNTS OF FOREIGN
NATIONALS/REGISTERED ALIENS / AFGHAN NATIONALS ............................................... 48
2.5.6. CNIC WITHOUT PHOTOGRAPH OF THE CUSTOMER........................................................ 49
2.5.7. OPENING OF ACCOUNT WHERE CNIC/SNIC STANDS EXPIRED ........................................ 49
2.5.8. OPENING OF ACCOUNT WHERE CNIC/SNIC HAS BEEN LOST/ AMENDMENTMNT IN CNIC/SNIC
HAS BEEN APPLIED BY PROSPECTIVE CUSTOMER DUE TO DEMOGRAPHIC CHANGES ... 50
2.5.9. AUTO UPDATE OF CUSTOMERS’ CNIC EXPIRY DATE IN T-24 SYSTEM............................. 51
2.5.10. SCANNING OF CNIC ON IMS WHILE OPENING NEW ACCOUNTS .................................... 52
2.6. VERIFICATION OF CUSTOMERS THROUGH BIO VERISYS /VERISYS.................................. 52
2.6.1. PROCEDURE OF VERIFICATION OF CUSTOMER THROUGH BIO VERISYS ........................ 52
2.6.2. PROCEDURE OF VERIFICATION OF CNIC/SNIC/NICOP/SMART NICOP/POC THROUGH VERISYS
......................................................................................................................................... 54
2.7. DOCUMENTS / FORMALITIES REQUIRED FOR OPENING OF DIFFERENT TYPES OF INDIVIDUAL
ACCOUNTS....................................................................................................................... 54
2.8. DOCUMENTS / FORMALITIES REQUIRED FOR OPENING OF ACCOUNTS OF DIFFERENT TYPES OF
ENTITIES / CORPORATE CUSTOMERS / INSTITUTIONAL CUSTOMERS ETC ..................... 55
2.9. REGULATORY INSTRUCTIONS .......................................................................................... 56
2.10. LIST OF SUPERSEDED INTERNAL CIRCULARS ................................................................... 59
2.11. SUPERSEDED PART OF BOOK OF INSTRUCTIONS (VOLUME - 1) ..................................... 64
3. FUNCTIONAL RESPONSIBILITIES ....................................................................................... 65
4. INTERDEPENDENCIES ....................................................................................................... 65
5. PROCESS FLOWS .............................................................................................................. 65
6. FLOW CHARTS ................................................................................................................. 79
7. VERSION HISTORY ........................................................................................................... 79
8. ANNEXURES .................................................................................................................... 80
9. GLOSSARY ..................................................................................................................... 139

BSG MANUAL – DEPOSIT ACCOUNTS Page 6

BSG MANUAL – DEPOSIT ACCOUNTS Page 7
1. INTRODUCTION & SCOPE
1.1. Account opening is the first step through which the relationship between the banker and
customer is established. This manual shall enable the Banking Services staff to meticulously
perform their functions in the most efficient and effective manner while establishing and
carrying banker- customer relationship onwards.
1.2. This Manual has been prepared to serve the purpose of comprehensive guidance to ABL
Staff members posted in branches to carry out account opening process and subsequent
account operation in a smooth and flawless manner.
1.3. The Manual is based on Regulatory Instructions, Bank’s Internal Instructions issued since
1976 including Book of Instructions [which are hereby being revised / updated to align with
Core Banking System (T24 System)]and industry best practices with the aim to provide up-
to date instructions to its users.
1.4. Therefore, this manual supersedes / withdraws all the instructions issued on this subject
from time to time including the relevant portions of the Book of Instructions (Volume-1)
issued on March 25, 1997. Complete inventory of these superseded or withdrawn
instructions is also included in this manual for the sake of clarity.
1.5. In this Manual, guidelines regarding details of set of documents to be obtained while
opening accounts for various types of customers, along with other guidelines including
subsequent special operation in accounts so to be in line with FATCA implementation,
Common Reporting Standards (CRS) and revised AML/CFT Regulations, check and control
methods developed internally have been provided in detail which shall be applicable to all
BSG/IBG/ CIBG branches.

2. PROCEDURE DETAIL
2.1. BROAD GUIDELINES FOR OPENING & OPERATION IN ACCOUNTS

2.1.1. CURRENT DEPOSIT ACCOUNTS

2.1.1.1. Current accounts are opened for individuals, business concerns, enterprises,
limited companies or any legal entity incorporated in Pakistan or outside.
Accounts are generally opened in Pak Rupees; however there are no
restrictions on opening Current Deposit accounts in SBP Eligible Foreign
Currencies.
2.1.1.2. Current accounts are Non Profit Bearing (NPB) except under fulfillment of
certain conditions / special schemes where profit may also be paid either with
prior approval of competent authority or is part of product/ contractual
requirement with the customer.
2.1.1.3. Statements of accounts are rendered monthly or cycle as indicated in the
account opening form. Minimum balance requirements and service charges
are circulated through schedule of charges.
2.1.1.4. Loan Facility against approved limits in current accounts are allowed under
Bank’s rules governing extension of credit such as Running finance etc. In
case of approved limit, Customer Account Category is changed to approved
RF Category and on cancellation / adjustment of the Loan facility, same is
reversed to Current Account Category.

BSG MANUAL – DEPOSIT ACCOUNTS Page 8

 2.1.1.5. Accounts opened under different products shall be subject to respective terms
& conditions of the product besides conditions mentioned in this manual.

2.1.2. SAVING ACCOUNTS

2.1.2.1. Saving accounts are opened on the basis of Profit & Loss sharing between
bank and customer.
2.1.2.2. Saving account are mostly opened in Pak Rupees, however accounts may also
be opened in selected Foreign Currencies (i.e., US Dollars, Pound Sterling,
Japanese Yen & Euro).
2.1.2.3. Statements are rendered half yearly (i.e., June / December) or cycle as per
customer’s requests.
2.1.2.4. Profit on Savings accounts is paid “Semi Annually” calculated on minimum
balance maintained during the month.
2.1.2.5. In case of special schemes under Profit & Loss sharing, profit is paid as per
the terms & conditions of the respective scheme.
2.1.2.6. Loan Facility is not allowed in Saving Accounts.
2.1.2.7. Accounts opened under different products shall be subject to respective terms
& conditions of the product besides conditions mentioned in this manual.

2.1.3. FOREIGN CURRENCY ACCOUNTS (CURRENT/SAVING)

2.1.3.1. Foreign Currency Current/Saving Account shall be opened in terms of
Chapter ‘6’ of SBP “Foreign Exchange Manual-2017(Updated up to
April 30, 2017)”& all subsequent amendments made therein from time to
time which can be accessed through website
http://www.sbp.org.pk/fe_manual/pdf/2016/Chapter-6.pdf by concerned
staff.
2.1.3.2. Branches authorized to deal in Foreign Currency can, without prior approval
of the State Bank, open Foreign Currency Current/Saving Accounts of the
following:
2.1.3.2.1. Pakistan Nationals resident in or outside Pakistan, including those
having a dual nationality.
2.1.3.2.2. All foreign nationals, whether residing abroad or in Pakistan.
2.1.3.2.3. Joint Account in the names of residents and non-residents.
2.1.3.2.4. All diplomatic missions accredited to Pakistan, and their Diplomatic
Officers.
2.1.3.2.5. All International Organizations in Pakistan.
2.1.3.2.6. Firms and companies established/incorporated and functioning in
Pakistan, including those having foreign share-holdings except as outlined in
Clause 2.1.3.5. (Opening by firms/companies of foreign currency
accounts….updated up to April 30, 2017) below:
2.1.3.2.6.1. Charitable Trusts, Foundations etc. which are exempted
from income tax.
2.1.3.2.6.2. Branches of foreign firms and companies in Pakistan.
2.1.3.2.6.3. Non-resident Exchange Companies even if owned by a
bank or financial institution.

BSG MANUAL – DEPOSIT ACCOUNTS Page 9

 2.1.3.2.6.4. All foreign firms/corporations, other than banks and
financial institutions owned by Banks, incorporated and operating
abroad provided these are owned by persons who are otherwise
eligible to open foreign currency accounts.
2.1.3.2.6.5. Exchange Companies licensed by the State Bank in
terms of FE Circular No. 9 dated the 30th July, 2002.
2.1.3.2.6.6. However, the facility is not available to Airlines and
Shipping Companies operating in/through Pakistan or collecting
passage and freight in Pakistan and the Investment Banks, Leasing
Companies and Modaraba Companies including those which have
been granted licences to deal in foreign exchange.
2.1.3.3. Opening of Foreign Currency Accounts is subject to the condition that
these are not fed with:
2.1.3.3.1. Any foreign exchange borrowed under any general or specific
permission given by the State Bank, unless otherwise permitted;
2.1.3.3.2. Any payment for goods exported from Pakistan;
2.1.3.3.3. Proceeds of securities issued or sold to Non-Residents;
2.1.3.3.4. Any payment received for services rendered in or from Pakistan;
2.1.3.3.5. Earnings or profits of the overseas offices or branches of Pakistani
firms and companies including banks, investment of resident Pakistanis
abroad; and
2.1.3.3.6. Any foreign exchange purchased from an Authorized Dealer in
Pakistan for any purpose.
2.1.3.4. Foreign currency accounts can be fed by:
2.1.3.4.1. Remittances received from abroad;
2.1.3.4.2. Travellers cheques issued outside Pakistan (whether in the name of
account holder or in the name of any other person);
2.1.3.4.3. Foreign exchange generated by encashment of securities issued by
the Government of Pakistan.
2.1.3.5. Opening by firms/companies of foreign currency accounts, which are to be fed
through the funds of foreign equity/foreign currency loans raised for
establishment of industrial and other projects and by contractors who receive
payments in foreign exchange from the employers, would be as per procedure
laid down in Paragraph ‘9’ “Special permission for Foreign Currency
Accounts” of Chapter ‘6’of SBP “Foreign Exchange Manual-2017(Updated
up to April 30, 2017)”.
2.1.3.6. Foreign Currency Accounts are free from all Foreign Exchange
restrictions.
2.1.3.7. Foreign Currency Account Holders have full freedom to operate on their
accounts to the extent of the balance available in the accounts either for local
payments in Rupees or for remittance to any country and for any purpose or
for withdrawals in the shape of foreign currency notes and travellers cheques
subject to SBP's exceptions updated/ circulated from time to time.
2.1.3.8. A restriction was placed on withdrawal in foreign currency from some
categories of foreign currency accounts existing as on 28th May, 1998. The

BSG MANUAL – DEPOSIT ACCOUNTS Page 10

 instructions issued vide FE Circular No.12 of 1998, as amended from time to
time, would continue to be operative, till the restrictions are lifted. Holders of
such accounts are, however, free to transfer their accounts from one
Authorized Dealer to another.
2.1.3.9. Foreign Currency Accounts can be maintained and payments (excluding local
payments) be made in any currency of choice of the account holder.
2.1.3.10. Credit Card facility can be obtained by the Foreign Currency Account Holders
to the extent of the balances held in their respective accounts, for utilization in
and outside Pakistan provided settlement of the bills in respect of expenditure
within the country is made in Rupees only and the relevant foreign currency
amount is taken by the Authorized Dealers in their daily exchange position.
2.1.3.11. Authorized Dealers can mark lien on the foreign currency accounts in respect
of banking facilities like credit cards, bank guarantees and loan/credit etc.
availed of by the account holders in and outside Pakistan. The aggregate
amount of the facilities availed of in and outside Pakistan should not,
however, exceed the balance in the respective accounts at any point of time
and the regulations on credit shall be strictly adhered to.
2.1.3.12. Head/Principal Offices of Authorized Dealers will send to the State Bank such
returns in respect of these foreign currency accounts as may be prescribed
from time to time.
2.1.3.13. Payments in foreign currency by foreign nationals residing in Pakistan to or
on behalf of residents of Pakistan whether Pakistanis or foreign nationals are
prohibited. Foreign nationals should not, therefore, directly or indirectly,
make foreign currency available to the residents or to other persons on their
behalf against payment in Rupees. Such payments are prohibited even from
their foreign currency accounts which they are permitted to maintain and
operate from Pakistan.
2.1.3.14. Payments in foreign exchange received by an Authorized Dealer on behalf of
a resident in Pakistan must not be retained in foreign exchange but must be
converted into Rupees unless the State Bank has given general or special
permission to the beneficiary to retain the foreign exchange received by him.
2.1.3.15. All customers’ bank accounts shall be opened strictly in compliance to the
regulatory instructions including AML/ CFT Regulations.
2.1.3.16. CDD/KYC requirements & documentation / formalities required for opening
of Foreign Currency Current / Saving Accounts and Current / Saving
Accounts (PKR) are same as mentioned in Part II & III of this manual.
2.1.3.17. All receipts of Foreign Currency for credit to the Foreign Currency Accounts
and payments out of such accounts are reported to State Bank of Pakistan as
per their directives issued from time to time.
2.1.3.18. In view of exorbitant shipment and insurance cost, the Banks may charge
handling commission against deposit of foreign Currency (cash) as per latest
Schedule of Charges.
2.1.3.19. Handling of Foreign Currency Accounts & related Cash Transactions:

BSG MANUAL – DEPOSIT ACCOUNTS Page 11

 2.1.3.19.1. All receipts in Foreign Currency accounts & payments are required
to be reported to State Bank of Pakistan on monthly basis in terms of Foreign
Exchange Manual.
2.1.3.19.2. Corporate Bodies/Legal entities cannot generate funds from the Kerb
market for deposit in their foreign currency accounts. Branches shall not
accept cash generated from Kerb market for credit into the FCY Accounts of
Corporate Bodies / Legal Entities/ Companies.
2.1.3.19.3. Personal Foreign Currency Accounts of any nature shall not be used
for commercial and business purposes.
2.1.3.19.4. Further, in case of any deposit of FCY exceeding USD. 10,000/- (or
equivalent in other currencies) in a single day, branches shall see Original
receipt of acquisition of FCY and retain copy of the receipt with the deposit
slip after enfacement of stamp as “Original Seen & signed”.
2.1.3.19.5. Cash deposit in to the foreign currency account shall only be allowed
to the Filer Resident Citizen of Pakistan. In this regard branches are
advised to check the Filer/Non-Filer status of the account holder, through
T24 inquiry, before deposit of cash into foreign currency accounts.
2.1.3.19.6. Following information of the applicant/person conducting the FCY
transaction are mandatory to capture in T24 system:

Type of Information to be
Circumstances
Transaction obtained
FCY Cash Deposit If FCY transaction exceeds 1) Applicant name
PKR 500,000 or equivalent 2) ID type & number
amount 3) Address
4) Landline/cell number
Online FCY Cash Irrespective of the amount of
5) Gender
Deposit transaction.
6) 6.Father Name /
Husband Name
7) Date of Birth
8) Nationality

2.1.4. DEPOSIT PROTECTION MECHANISM (DPC)

2.1.4.1. Consequent upon the promulgation of Deposit Protection Corporation Act
2016 (the Act), Deposit Protection Corporation (DPC) has been established as
a subsidiary of Sate bank of Pakistan for protection of small depositors of
banks operating in Pakistan in order to ensure financial stability of the system.
2.1.4.2. The main aim of establishing the Deposit Protection Corporation is to provide
protection to the depositors (excluding certain types of depositors as defined
in the Act) and compensate them to the extent of protected deposits in case of
failure of a bank. Deposit Protection Corporation (DPC) vide DPC Circular
No. 04 of 2018 dated June 22, 2018 has disseminated the “Deposit Protection
Mechanism” (accessible through SBP Link
http://www.sbp.org.pk/DPC/2018/C4.pdf) wherein effective from July 01,
2018 an amount of Rs. 250,000/- (Rupees two hundred fifty thousand only) or

BSG MANUAL – DEPOSIT ACCOUNTS Page 12

 aggregate balance of accounts per depositor per bank whichever is lower has
been determined as the protected amount regardless of number of accounts
and size of the deposit being maintained with the bank.
2.1.4.3. Branches shall display DPC Circulars at prominent place in the branch
premises for the information of customers.
2.1.4.4. Branches shall inform their new as well as existing customers regarding the
aforesaid protection to make them feel secured & protected in carrying out
their businesses with the bank.

2.1.5. STRUCTURE OF T-24 ACCOUNT NUMBER / INTERNATIONAL BANK

ACCOUNT NUMBER (IBAN)
2.1.5.1. T-24 Account Number Account number is auto generated which contains 16
digits in below manner:
WWW – XXXXXXXXX – YYY – Z
Lead Customer A/C Sequence
Banking Type Check Digit
Company No No

Conventional 001 123456789 001 1

Banking
Islamic 002 123456789 001 1
Banking
2.1.5.2. International Bank Account Number (IBAN) contains 24 digits as per below
format:
PKXX ABPA XXXX XXXXXXXXXXXX
International Basic Bank Account Number (BBAN)
Envelope
Country Check Digit Bank Bank Account Number (BAN)
Code (CD) Identifier
(CC) (BI)
PK XX ABPA XXXX XXXXXXXXXXXX
(Bank’s
Swift Code)
(2 letters) (2 digits) (4 letters) (16 digits)

2.1.6. DETAIL OF OPENED ACCOUNTS / CLOSED ACCOUNTS

2.1.6.1. “Enquiry of Opened Accounts” and “Enquiry of Closed Accounts” containing
complete information of opened & closed accounts are available in “Account
Enquiry” Version in “Account Menu” of T24 System. As entire data of
accounts opened/closed is available in T24 System, hence there is no need to
generate &maintain hard copies of the same.

2.1.7. CONFIDENTIALITY & SECRECY OF CUSTOMER ACCOUNT/

CUSTOMER’S RELATED INFORMATION
2.1.7.1. Bank is fully committed to protect the trust and confidence that the customers
have placed in ABL.

BSG MANUAL – DEPOSIT ACCOUNTS Page 13

 2.1.7.2. In order to safeguard the interest of customers, bank officials shall maintain
the secrecy of customers’ accounts.
2.1.7.3. Branches shall not disclose any information relating to customers’ accounts to
any other person/ agency except as otherwise provided by the law.

2.1.8. SELECTION OF ABL BRANCH BY CUSTOMER FOR ACCOUNT

OPENING
2.1.8.1. Given the heightened concerns on the AML/CFT aspects, it is prudent that
customers’ selection of ABL branch to open an account should match with the
location of customers’ residence/business. It is therefore advised that:
2.1.8.2. Customers shall be allowed to open account in any ABL branch in the District
of their own residence/business.
2.1.8.3. In case customers want to open account in a District where they do not
reside/do business then a “Declaration for Opening of Account in the Branch
located in the District other than the District of Customer’s
Residence/Business” (ANNEXURE-8.1) shall be obtained from the customer
clarifying the reason to open the account at selected ABL branch.
2.1.8.4. Upon satisfaction that the reason to open account at ABL branch not located
in the District of residence/business of the Customer is justifiable, BM shall
countersign the Declaration.
2.1.8.5. “Declaration for Opening of Account in the Branch located in the District
other than the District of Customer’s Residence/Business” (ANNEXURE-
8.1) along with other Account Opening Documentation shall be uploaded in
IMS for scrutiny by CAPU.
2.1.8.6. Concerned CAPU shall evaluate the justification provided by the customer in
the declaration and in case of any dissatisfaction, Unit Head- CAPU shall
return the case to the branch for seeking confirmation from the concerned GH-
CRBG.
2.1.8.7. Although there is no restriction from regulator on opening of accounts of
those customers whose business or residential (temporary or permanent)
addresses do not fall in the branch constituency i.e. the area / city wherein
branch is located yet BM shall prudently assess the genuineness of the
customer’s requirement / justification for opening the account in the branch
located far away from his/her residence/office by enquiring the reason from
the customer.

2.1.9. CUSTOMER DUE DILIGENCE (CDD)/ KNOW YOUR CUSTOMER /

CUSTOMER RISK CATEGORIZATION / PERIODICAL REVIEW OF RISK
CATEGORIES
2.1.9.1. It shall be ensured that bona fide of the account holder has been thoroughly
verified and customer’s due diligence has been completed as required under
Prudential Regulation and Bank’s existing policy and all related
document/forms are duly completed. Strict compliance to the Regulatory
Instructions/Requirements including AML/ CFT Regulations.

BSG MANUAL – DEPOSIT ACCOUNTS Page 14

 2.1.9.2. The account openers must sign Account Opening Forms (AOF) in the
presence of BSM / SBSM / BM or Officer authorized / designated (in writing)
to open accounts.
2.1.9.3. BSM/ SBSM or Officer authorized (IN WRITING) to open accounts shall
specifically ensure that “Account Opening Forms” and specimen signature
cards (where SS Card is not included in AOF) are signed in their presence and
he/ she shall “Admit” the signatures by putting signature “Admitted Stamp”
along with his / her signatures, on all documents. Specimen signature should
be within the block, or two lines should be drawn on both sides of the
signature to avoid any addition / alteration at a later stage.
2.1.9.4. Opening of account shall be approved by Banking Services Manager (BSM) /
Branch Manager (BM) or designated officer.
2.1.9.5. In case of subsequent account(s) of the customer in the bank, existing
customer information in T-24 CP fields shall be validated by cross verifying
from customer upon each subsequent account opening.
2.1.9.6. The BSM / SBSM / BM or Officer authorized / designated will perform due
diligence procedure and ensure strict adherence to “Know Your Customer”
(KYC) principles and will be responsible for interviewing prospective
customer and obtain sufficient information about the reputation of the
customer, legitimacy of his/her business and nature, volume and sources of
funds expected in the account. They will also monitor the account activity and
funds expected in the account. The prospective customer will satisfy the BSM
/ SBSM / BM or Officer authorized / designated by at least answering the
following questions as incorporated in the revised Account Opening Form:
2.1.9.6.1. What is your expected income / salary?
2.1.9.6.2. What is purpose of account?
2.1.9.6.3. What are the probable sources of income?
2.1.9.6.4. What is the exact description of your business?
2.1.9.6.5. What is customer’s anticipated Annual Sales /Income? (In case of
self Employed / Business)
2.1.9.6.6. What is customer’s expected monthly credit turnover?
2.1.9.6.7. What are the probable geographic locations from which business /
remittance will originate or will be destined for?
2.1.9.6.8. What would be the modes of transections? (Modes of Transections
should relate with customer profile, nature/source of business/employment of
the customer.)
2.1.9.6.9. Who would be expected counter parties? (Expected Counter Parties
should relate to customer profile, nature/source of business/employment of
the customer.)
2.1.9.7. In case of a joint account, BSM / SBSM / BM shall imply all CDD measures
on all Joint Account Holders.
2.1.9.8. Opening of account shall be approved by BSM/ SBSM / BM or designated
officer.
2.1.9.9. Account shall not be opened if CDD is found un-satisfactory; moreover
information regarding such attempts shall be reported to Unit Head - KYC

BSG MANUAL – DEPOSIT ACCOUNTS Page 15

 Unit (CG) by the BM/Officiating BM / BSM on prescribed format i.e.
“Reporting of Unsatisfactory CDD” (ANNEXURE-8.2) on monthly basis for
necessary action/ onward submission to FMU (SBP).
2.1.9.10. Scrutiny of Original Identity Documents / Other Documents
2.1.9.10.1. Original Identity Documents (both front & rear sides) & all other
Original Documents required for opening of account shall be seen &
scrutinized by BM/Officiating BM /BSM to check their genuineness & to
verify the genuineness of customer in all cases (even if photo copies provided
by the customer are already attested by Gazetted Officer / Nazim/
Administrator etc.).
2.1.9.10.2. Unattested photocopies of identity documents/ other documents
(required for account opening) shall be attested by BM/Officiating BM /BSM
with full signature along with IBS No./ EIN (in case of Non-IBS Holder) &
enfacing “Original Seen” Stamp after scrutinizing the Original documents &
verifying the photocopies of identity documents/ other documents with
Original Documents to testify having seen the Original Document(s) and
satisfied with their genuineness.
2.1.9.10.3. In case customer provides attested photocopies of identity
documents/ other documents (required for account opening), there is no
further need of attestation by BM/Officiating BM /BSM, however
BM/Officiating BM /BSM shall check the Original Identity Documents/
Other Documents and mark them as “Original Seen” with full signature along
with IBS No./ EIN (in case of Non-IBS Holder) & enfacing “Original Seen”
Stamp to testify having seen the Original Document(S) and satisfied with
their genuineness.
2.1.9.10.4. In case of entity, there is no further need to mark the certified copies
of other documents (required for account opening) as “Original Seen” by the
BM/Officiating BM / BSM.
2.1.9.11. To ascertain the correctness of mailing address and genuineness of customer,
Letter of Thanks shall be sent to the account holder by Account Services
Department (ASD), CP, BSG, HOL.
2.1.9.12. Opening of More than One Account (Same Title) of Same Customer(s)
under a Particular Account Type / Category:
2.1.9.12.1. Not more than one account (Same Title) of same individual
customer under a particular account type / category shall be opened in the
same branch, except joint account with any other individual(s) /Entity(ies) or
in the capacity of the Guardian, operating a Minor's Account.
2.1.9.12.2. More than one account (Same Title) of same entity under a
particular account type / category may be opened in the same branch
provided nature of each account has also been made part of the Title of
Account, e.g.:
 ABC PVT LTD – Employees Provident Fund
 ABC PVT LTD – Employees Gratuity Fund
2.1.9.13. Systematic Risk Categorization of Customers:

BSG MANUAL – DEPOSIT ACCOUNTS Page 16

 2.1.9.13.1. New Risk Categorization Matrix has been implemented in the bank,
by virtue of which the Risk Category (Low/ Moderate/ High) is assigned to
the customer automatically by T24 system on the basis of customer
information fed in the system.
2.1.9.13.2. In this respect, branches are advised to take extra caution and fill in
all the fields enabling T24 System to assess the correct risk category.
2.1.9.13.3. However, for below mentioned sectors/professions, T24 System
allocates a High Risk Category automatically:
a) Trusts
b) Clubs
c) Societies
d) Associations
e) Non Govt. Organizations (Local)
f) Non Govt. Organizations (International)
g) PEPs
2.1.9.13.4. Branches are advised to remain vigilant while selecting Profession /
Sector / Industry for all types of accounts and more specifically for above
mentioned accounts.
2.1.9.14. Revision of KYC/CDD/EDD Forms:
2.1.9.14.1. Frequency of periodic review of Risk Categories of customers has
been set as follows:

RISK REVIEW
CATEGORY FREQUENCY

High Risk After 1 Year

Moderate Risk After 3 Year

Low Risk After 5 Year

2.1.9.14.2. An enquiry i.e. “Enquiry for AC's KYC Risk/review details” has
been developed under T24 ID of BSM. By using this enquiry, branches can
review and down load (in excel) the KYC Profiles (Risk Category, Reviewed
Date & Next Review Date) for all the accounts.
2.1.9.14.3. BSM shall:
2.1.9.14.3.1. Run the “Enquiry for AC's KYC Risk/Review Details”
available in BSM Menu in T24 System on weekly basis to generate
the List of accounts where periodic review of Risk Category has
become due.
2.1.9.14.3.2. Save the said list in excel / hard form and provide the
same to BM for revision of KYC Profiles of customers.
2.1.9.14.4. BM shall:

BSG MANUAL – DEPOSIT ACCOUNTS Page 17

 2.1.9.14.4.1. Sign the CDD/ KYC Forms & EDD Forms (EDD is
required in case of High Risk Accounts) of respective customers.
2.1.9.14.5. AM/ SBSO / BSO-General Banking shall:
2.1.9.14.5.1. Update the CDD / KYC & EDD Profile of respective
customers (EDD is required in case of High Risk Accounts) in T24
System which shall be authorized by BSM.
2.1.9.14.5.2. Upload CDD / KYC Forms & EDD Forms (EDD is
required in case of High Risk Accounts) on IMS which shall be
referred to CAPU for verification after authorization by BSM.
2.1.9.14.6. Branch shall revise the CDD/ KYC Forms & EDD Forms (EDD is
required in case of High Risk Accounts) keeping in view the spirit of
KYC/CDD/EDD, document the basis of revision and may consult the
customer, if necessary. However, customers’ signatures are not required on
KYC/CDD Forms & EDD Forms.
2.1.9.14.7. As CDD/KYC & EDD (EDD is required in case of High Risk
Accounts) are ongoing process, if CDD or EDD of the existing account found
unsatisfactory during operations in account, the account shall be treated as
High Risk and suspicious transactions shall be reported to Unit Head, AML
Unit (CG) immediately for further necessary action / guidance.
2.1.9.14.8. Branch Staff shall strictly refrain from disclosure of the fact to
customer or any other quarter that suspicious transaction or related
information is being or has been reported by any authority, except if required
by law.
2.1.9.14.9. Old CDD/KYC Forms & EDD Forms shall be kept with AOF
documentation.

2.1.10. DIFFERENCE IN CUSTOMER’S SIGNATURE FROM IDENTITY

DOCUMENT
2.1.10.1. At the time of opening of account, one of the control to establish the identity
and genuineness of customer shall be done by cross matching the Customer’s
signature on Account Opening Form, SS Card & CP Form with that on
Original Identity Document by the BM/BSM.
2.1.10.2. Where a customer’s signature materially differs from those on CNIC/SNIC:
2.1.10.2.1. Customer shall be requested to open account using Bio Verisys
facility at branch as the Bio Verisys confirms the identity & physical
presence of the customer. There shall be no need to obtain any exception
letter in this regard.
2.1.10.2.2. However, if Biometric verification cannot be done due to any reason
and:
2.1.10.2.2.1. Identity of the customer can be established from
his/her photograph on Original CNIC/SNIC, where the customer’s
signature on AOF,CP & SS Card is differing from identity document
then “Request for Opening of Account with Signature different from
Identity Document” shall be obtained as per ANNEXURE-8.3.

BSG MANUAL – DEPOSIT ACCOUNTS Page 18

 2.1.10.2.2.2. Identity of the customer cannot be established from
his/her photograph on Original CNIC/SNIC due to any reason,
“Request for Opening of Account with Signature different from
CNIC/SNIC” shall be obtained as per ANNEXURE-8.4.
2.1.10.2.3. BSM shall admit Customer’s Specimen Signature on the customer
request by enfacing “Signature Admitted Stamp”.
2.1.10.2.4. In case of business/entity account, “Request for Opening of Account
with Signature different from CNIC/SNIC” shall be signed by the concerned
authorized signatory in personal capacity without firm/company/entity etc
stamp.

2.1.11. SHAKY / IMMATURE SIGNATURES

2.1.11.1. Shaky Customer Signatures are those signatures by customers that show
substantial/ material change in the flow of writing on repeated
reproduction by the signatory. Customer Signatures that do not fall in the
category of shaky customer signature are termed as Firm Customer
Signatures.
2.1.11.2. Immature Customer Signatures are those signatures by customers that are
easy to be reproduced by a person other than the original signatory. The
Customer Signatures that to not fall in the category of immature customer
signatures are termed as Mature Customer Signatures.
2.1.11.3. At least two firm & mature specimen signatures of the customer shall be
obtained on SS Card (To determine that signatures are firm & mature)
2.1.11.4. In case Customer’s signatures are Shaky / Immature:
2.1.11.4.1. Customer’s both Right & Left Thumb Impressions (or impression (s)
of any other finger(s) if customer is Thumbless) shall be obtained on Account
Opening Form, CP & SS Card.
2.1.11.4.2. Customer’s Shaky / Immature signatures shall not be obtained on
Account Opening Form, CP & SS Card.
2.1.11.4.3. Signature Status shall be selected as “Shaky” in T24 System.
2.1.11.4.4. Account shall be opened & operated by following all instructions as
applicable for “Illeterate Persons”.

2.1.12. OTHER THAN ENGLISH OR URDU SIGNATURES

2.1.12.1. Customer Signatures in Urdu language are acceptable to operate an account in
ABL, provided they are firm and mature.
2.1.12.2. Signatures in languages other than English or Urdu can also be accepted if
these are firm and mature. Such customers are required to sign the
“Vernacular Signature Indemnity” (ANNEXURE-8.5) to indemnify bank
against its inability to read/understand the language.

2.1.13. TITLE OF ACCOUNT

2.1.13.1. Branches are strictly prohibited to open and maintain Anonymous Accounts
or accounts in the name of Fictitious Persons.

BSG MANUAL – DEPOSIT ACCOUNTS Page 19

 2.1.13.2. Opening of account in the name other than mentioned in Identity Documents /
Source Documents is strictly prohibited.
2.1.13.3. Title of Account shall be same as per Identity Documents / Source Documents
as below:
2.1.13.3.1. In case of Individual Accounts, Title of account must be as per their
Identity Document.
2.1.13.3.2. In case of Business/Entity Accounts, Title of account must be as per
Source Documents i.e. Certificate of Incorporation, Trust Deed, Registration
Certificate, Sales Tax Registration Certificate, National Tax Number
Certificate, Partnership Deed, etc.
2.1.13.3.3. In case where name of a business / entity contains abbreviations as
per source document i.e. “Certificate of Incorporation/ Trust Deed/
Registration Certificate/ Sales Tax Registration Certificate/ National Tax
Number Certificate”, branch may open the account with abbreviations in the
title after obtaining prior approval from DH- Branch Banking Operations,
BO&P, BSG and Undertaking (ANNEXURE-8.6) from the customer.

2.1.14. INITIAL DEPOSIT FOR OPENING OF ACCOUNT

2.1.14.1. Initial Deposit is the amount that is deposited by the customer(s) at the time of
opening account with the bank.
2.1.14.2. Initial Deposit shall be as per product features or as appended below:
2.1.14.3. In case of no product features, Initial Deposit shall be as below:

Sr. No. Account Type Initial Deposit

1. Current / Similar Accounts Rs.1,000/-
2. Regular Saving Account Rs.100/-
3. Other Saving Accounts Rs.500/-
4. Allied Express Account NIL
5. Allied Rising Star Rs.100/-
2.1.14.4. Initial Deposit should be in cash.
2.1.14.5. Initial Deposit may be accepted in terms of crossed cheques in case of
Corporate Customers on approval of BM:
2.1.14.5.1. In all such cases, the cheque when tendered should be crossed in
favor of Account Holder / Customer as per title of account.
2.1.14.5.2. BM should satisfy himself as to the genuineness of the instrument
and customer’s title to it.
2.1.14.5.3. Cheque book should only be issued after the proceeds of crossed
cheque have been actually realized and all CDD/ KYC formalities have been
completed.
2.1.14.5.4. In case the cheque is dishonored due to any reason, intimation of
dishonoured cheque shall be sent to customer as per practice and initial
deposit shall be demanded from the customer.
2.1.14.6. Initial Deposit shall NOT be demanded for opening of accounts by:
2.1.14.6.1. Mustahkeen of Zakat;
2.1.14.6.2. Students; and

BSG MANUAL – DEPOSIT ACCOUNTS Page 20

 2.1.14.6.3. Employees of Government or Semi Government institutions for
salary and pension purposes (including widows/children of deceased
employees eligible for family pension/benevolent fund grant, etc.) and other
similar types of accounts.

2.1.15. NEXT OF KIN INFORMATION IN CASE OF INDIVIDUAL ACCOUNTS /

SOLE PROPRIETOR ACCOUNTS
2.1.15.1. As purpose of obtaining information about “Next of Kin” is just to
correspond with him/her in case Account Holder is untraceable hence
requirement to obtain the details of “Next of Kin” for opening all types of
Individual Accounts (except Asaan Accounts) is OPTIONAL.
2.1.15.2. Wherever the Next of Kin information is captured, the mandatory information
is the name and contact/address of Next of Kin, so that the Next of Kin could
be contacted.
2.1.15.3. Obtaining CNIC Number or its copy or any other information apart from
name & contact / address of Next of Kin shall be treated as an optional
requirement.
2.1.15.4. In case of death of customer, available funds in the account shall only be
released to the legal heirs of the deceased account holder after completion of
the required formalities.

2.1.16. FOREIGN ACCOUNT TAX COMPLIANCE ACT (FATCA)

IMPLEMENTATION
2.1.16.1. Introduction:
2.1.16.1.1. The Foreign Account Tax Compliance Act ("FATCA") is U.S.
legislation which was signed into U.S. Law on March 18, 2010. The
fundamental objective of FATCA is to identify those U.S. persons who may
be evading tax and to ensure that the Internal Revenue Service ("IRS") can
identify and collect the appropriate amount of tax from all U.S. persons.
2.1.16.1.2. Although the primaryy purpose is prevention and detection of tax
evasion by U.S. person, FATCA will have significant impact across the
financial markets and will affect non-U.S. companies and individuals.
FATCA requires all Foreign Financial Institutions (FFIs) to register with the
IRS, perform due diligence to identify U.S. accounts and report client data to
concerned authority. FFIs that do not comply will suffer a 30% withholding
tax on all U.S. sourced income or payments remitted to them by U.S. paying
agents or other FFIs.
2.1.16.1.3. In Pakistan, FATCA is being implemented on the instructions of
both State Bank of Pakistan (SBP) and Securities & Exchange Commission
of Pakistan (SECP) by Financial Institutions operating in Pakistan termed as
Foreign Financial Institutions (FFI) in FATCA language.
2.1.16.1.4. ABL has got itself registered with IRS as Participating Foreign
Financial Institution (PFFI).
2.1.16.1.5. FATCA due diligence procedures on new account opening / existing
account holder are effective from July 01, 2014. Account holders who are

BSG MANUAL – DEPOSIT ACCOUNTS Page 21

 reluctant to provide information as required upon repeated requests by the
bank will be notified as ‘Recalcitrant Account Holders’ for necessary
withholding of amount.
2.1.16.2. U.S. Indicia:
2.1.16.2.1. These are indicators which show that Account Holder/ Customer of
our bank have some linkage to U.S.A. FATCA Regulations list seven U.S.
Indicia:
a) U.S. Citizen or resident
b) U.S. Place of birth
c) Current U.S. mailing or residence address
d) Current U.S. telephone number
e) Standing instructions to transfer funds to an account maintained in the
U.S.
f) Current power of attorney or signatory authority granted to a person
with U.S. address
g) An “in care of” address or “hold mail” address that is the sole address
the Reporting FI has for the account holder. (Note: The in care of or
hold mail address can be anywhere in the world, this indicia does not
require the address to be in the US to be US indicia. In presence of
such an address, Reporting FI should further investigate to establish
that the account holder is not a U.S. Person.) [ Both “In Care Of”
Address and “Hold Mail” Facility are prohibited in ABL]
2.1.16.2.2. If any of the above U.S. Indicia is present, the branch must treat the
account as a U.S. Reportable Account unless an exception applies with
respect to that account.
2.1.16.3. FATCA Forms:
2.1.16.3.1. Individuals:
a) Account Opening Form Supplement – FATCA for Individuals / Sole
Proprietor
b) Form W-8BEN [If required as per “Guidelines for FATCA / W- Series
Forms” (ANNEXURE-8.7)]
2.1.16.3.2. Sole Proprietors:
a) Account Opening FormSupplement – FATCA for Individuals / Sole
Proprietor
b) Form W-8BEN [If required as per “Guidelines for FATCA / W- Series
Forms” (ANNEXURE-8.7)]
c) Form W-8ECI [If required as per “Guidelines for FATCA / W- Series
Forms” (ANNEXURE-8.7)]
2.1.16.3.3. U.S Persons:
a) Account Opening Form Supplement – FATCA for Individuals / Sole
Proprietor
b) Form W-9
2.1.16.3.4. Entities:
a) Customer Questionnaire – FATCA/ CRS (For Entities)

BSG MANUAL – DEPOSIT ACCOUNTS Page 22

 b) FATCA Undertaking regarding Shareholding in Entity (ANNEXURE-
8.8)
c) FORM W-8BEN-E [If required as per Customer Questionnaire -
FATCA (For Entities)]
d) Form W-8ECI [If required as per Customer Questionnaire - FATCA
(For Entities)]
e) Form W-9 [If required as per Customer Questionnaire - FATCA (For
Entities)]
2.1.16.4. Process for New Account Opening:
2.1.16.4.1. FATCA forms shall be obtained invariably from all prospective
customers, irrespective of nature of account (current or saving, LCY or FCY)
or customer category (e.g., individual / sole proprietor, partnership/
corporate, financial institution, NGO, Trust, Club etc).
2.1.16.4.2. FATCA form for Individual/Sole Proprietor Account is available in
T-24 System. AM/SBSO/BSO-General Banking shall input the details of the
customer in T-24 System like AOF & CP and generate the print for
customer’s sign off.
2.1.16.4.3. Separate FATCA form is required from each Joint Account
Holder, whereas T-24 System caters only Primary Account Holder,
therefore, branches shall use revised form (as applicable) and upload the
FATCA form on IMS at the time of opening of account. These FATCA
forms and related documents/forms shall be filled in BLOCK LETTERS in
clear hand writing.
2.1.16.4.4. It shall be ensured that Mandate Holder’s address must be
recorded while creating his/ her Customer Profile in T-24 System as this is
required for FATCA due diligence. It shall also be ensured that each
mandate holder signs FATCA form and applicable W-series form (if
required)and same is uploaded on IMS along with Mandate to Operate
the Account form.
2.1.16.4.5. Branch staff, especially BSM & BM is responsible, if subsequently,
anything comes to their knowledge that changes the customers FATCA
status.
2.1.16.4.6. Branches will use manual FATCA forms for entities however
revised CP will be used for opening the account of an existing customer.
Branches will also input the information on CP and FATCA – Customer
Questionnaire Form in T-24 as well.
2.1.16.4.7. All prospective customers shall fill out the applicable FATCA
supplement forms irrespective of their nationality. BM & BSM / RM shall
sign portion for Bank use and mention their IBS No / EIN (in case of Non-
IBS Holder) as well.
2.1.16.4.8. BM / RM shall ask all prospective customers, pertinent questions
mentioned in the applicable forms and assess whether he / she is a resident of
any other country (other than Pakistan) for tax purposes or the account holder
have any tax obligations in a country other than Pakistan to assess if customer
is US citizen / resident.

BSG MANUAL – DEPOSIT ACCOUNTS Page 23

 2.1.16.4.9. CAPU shall also ensure that respective forms duly filled in and
signed by prospective account holder along with applicable FATCA / IRS
(W-series) forms have been obtained.
2.1.16.4.10. Staff processing / authorizing account opening shall carefully
read “FATCA Glossary”(ANNEXURE-8.9). It will enhance their
understanding of FATCA terms which will help to guide customers for
accurate filling of FATCA form for Entities and related documents.

2.1.17. FILLING, SIGNING, SCANNING &MAINTENANCE OF ACCOUNT

OPENING FORMS, SS CARDS & CUSTOMER PROFILE FORMS
2.1.17.1. Upon satisfaction, BM shall sign off the Account Opening Form & Customer
Profile Form along-with IBS No / EIN (in case of Non-IBS Holder) for
authorizing the branch officials to open the account.
2.1.17.2. BSM shall also sign off the Account Opening Form, Customer Profile along-
with IBS No / EIN (in case of Non-IBS Holder) to certify that all particulars
have been correctly mentioned thereon.
2.1.17.3. BSM shall “Admit” the customers’ signatures with full signatures along with
IBS No. / EIN (in case of Non-IBS Holder) & “Signature Admitted Stamp” on
Account Opening Form, SS Card and Customer Profile Form.
2.1.17.4. BSM shall “verify” the Customers’ Signatures with full signatures along with
IBS No./ EIN (in case of Non-IBS Holder) & “Signature Verified Stamp” on
all other documents required for opening the account.
2.1.17.5. The downloadable set of forms for opening a new account is available for
individual / sole proprietors on https://www.abl.com/services/customer-
services/forms-and-collaterals/account-opening-form/wherein customers
are required to enter their Name, Mobile Number, Email and area and select
the City to download the AOF and CP Form.
2.1.17.6. Duly filled-in forms along with required set of documents as mentioned on
website shall be presented by the customer to any nearest branch of Allied
Bank. However, all formalities required for opening of account and due
diligence shall be carried out by the branch as usual.
2.1.17.7. Branches shall accept duly filled print outs of the forms downloaded from
bank’s corporate website by the customers for the purpose of opening of
account.
2.1.17.8. A photocopy of signedAOF &CP Form shall be delivered to customer along
with “Terms &Conditions “at the time of opening of account.
2.1.17.9. BSM shall ensure that all relevant columns of Account Opening Form and CP
Form have been filled in by the customer.
2.1.17.10. All blank fields on printed AOF, CP Form, SS Card, CDD/KYC Form&
EDD Form shall be marked as “Void” to prevent from any unauthorized
addition.
2.1.17.11. All forms & SS Cards which are scanned on T-24 or IMS are locked for
editing and hence the requirement to mark VOID on these Forms/SS Cards
shall not arise.

BSG MANUAL – DEPOSIT ACCOUNTS Page 24

 2.1.17.12. Use of correction fluid is strictly prohibited on Account Opening Form,
Customer Profile, SS Card, CDD/KYC Form & EDD Form.
2.1.17.13. Cutting on Account Opening Form, Customer Profile & SS Card excluding
the bank column field shall require customer’s full signature duly verified by
the bank officer with signature and stamp.
2.1.17.14. Cutting on Account Opening Form, Customer Profile & SS Card on bank
column field shall require bank officer full signature and stamp.
2.1.17.15. Cutting on CDD/KYC Form & EDD Form shall require bank officer full
signature and stamp.
2.1.17.16. At the time of account opening, it would be mandatory that BM/BSM or
AM/SBSO/BSO-General Banking (in case of Paperless Account Opening)
shall request the customer to provide a landmark nearest to the given postal
address, which shall help Courier Company to deliver the letter promptly.
2.1.17.17. Account Opening Forms, Customer Profile Forms, CDD/KYC Forms/ EDD
Forms and other documents relating to all type of accounts shall be pasted in
the binders date wise and kept under the joint custody of the AM /
SBSO/BSO-General Banking & BSM.
2.1.17.18. AOF, CP Form and CDD/KYC Form shall be scanned & uploaded on IMS
and referred to CAPU on the same day of Account Opening by observing the
TAT.
2.1.17.19. SS Cards shall be pasted with the Account Opening Forms in case of
Partnership, Corporate and Institutional Customers.

2.1.18. DELIVERY OF THE COPY OF AOF & CP FORM ALONG WITH TERMS &
CONDITIONS BOOKLET TO THE CUSTOMER:
2.1.18.1. Branch shall deliver the Terms & Conditions Booklet along with copy of
signed Account Opening Form& CP Form to the customer at the time
of opening of account as per under mentioned procedure:
2.1.18.1.1. BSM shall obtain Customer’s Signature / both Right & Left Thumb
Impressions (or impression (s) of any other finger(s) if customer is
Thumbless) on the aforementioned “Customer’s Acknowledgement”
(Urdu/English as the case may be) as receipt of the Terms & Conditions
Booklet & copy of signed Account Opening Form& CP Form.
2.1.18.1.2. BSM shall verify the Signature/ Thumb Impressions of the customer
obtained on the said Acknowledgement by enfacing “Account Holder’s
Signature verified” Stamp / “Left & Right Thumb Impressions verified”
Stamp under his/her full signature & IBS No./ EIN (in case of Non-IBS
Holder).
2.1.18.1.3. “Customer’s Acknowledgement” shall be detached from the Terms
& Conditions Booklet.
2.1.18.1.4. Branch shall hand over the Terms & Conditions Booklet along with
copy of signed Account Opening Form & CP Form to the customer.
2.1.18.1.5. Branch shall scan & upload the Customer’s Acknowledgement on
IMS along with AOF.

BSG MANUAL – DEPOSIT ACCOUNTS Page 25

 2.1.18.1.6. CAPU shall ensure that signed Acknowledgement is available with
the uploaded documents.
2.1.18.1.7. “Customer’s Acknowledgement” shall be attached with Account
Opening Form as permanent record.

2.1.19. MANDATE TO OPERATE THE ACCOUNT

2.1.19.1. In case the customer wants to assign another person(s) for operation of the
account, prior to verification of branch request for addition of Mandate Holder
in T24 System, CAPU shall screen the name of Mandate Holder from
Designated / T24 Negative List of Persons.
2.1.19.2. A Mandate Holder cannot further delegate the power to operate the account to
any other person.
2.1.19.3. Required Documents / Formalities:
2.1.19.3.1. “Mandate to Operate the Account” Form duly signed by Account
Holder / all Joint Account Holders /Partners
2.1.19.3.2. Attested copy of Identity Document as per Section “IDENTITY
DOCUMENTS”
2.1.19.3.3. CDD/KYC Form of the person holding Mandate to operate the
account
2.1.19.3.4. EDD Form (EDD is required in case of High Risk Account)
2.1.19.3.5. CP Form
2.1.19.3.6. Person holding Mandate to operate the account shall be verified
through Bio Verisys.
2.1.19.4. In case of unsuccessful BIO VERISYS, branch shall follow the process for
verification of his/her CNIC through VERISYS as mentioned in Section
“VERIFICATION OF CUSTOMER / CNIC FROM NADRA”
2.1.19.5. Cheque/ Instruments issued in the name of Mandate Holder cannot be credited
in the account.
2.1.19.6. In case of death of the mandate holder branch shall follow the appended steps:
2.1.19.6.1. Obtain in writing the request for revocation of mandate to operate
the account from the account holder
2.1.19.6.2. Branch shall scan & upload the customer’s request for revocation of
mandate to operate the account on IMS and refer the account to CAPU for
deletion of details of mandate holder at account level & SS Card at utility
level in T24 System.
2.1.19.6.3. Cheques signed/issued by the Mandate Holder shall be returned
unpaid.

2.1.20. JOINT ACCOUNTS

2.1.20.1. An account in the name of two or more persons who are not partners is called
a Joint Account. Joint Accounts cannot be treated as partnership accounts. The
purpose of opening of joint account shall be clearly mentioned on AOF and
Proof of Income of all joint account holders shall be obtained and kept in the
bank’s record.

BSG MANUAL – DEPOSIT ACCOUNTS Page 26

 2.1.20.2. Branch shall pay special attention to Joint accounts where there are more
than four joint account holders with respect to purpose of such account
opening, relationship among the joint account holders, business/ professions
etc.
2.1.20.3. In case of Joint Account, CDD/KYC & EDD (EDD is required in case of
High Risk Accounts) of all Joint Account Holders shall be performed as if
each of them is individual customer of the bank.
2.1.20.4. Documents/formalities required for Joint Accounts of individuals shall be
same as mentioned under different types of customers i.e. Salaried
Persons/Students//Landlords/Small Farmers/Shopkeepers/ Labourers
/Housewives/Dependent Individuals/Foreign National Individuals/Blind
Persons/Illiterate Persons/Employees/Self-Employed Individuals etc (as the
case may be) except for the fact that details pertaining to all the account
holders along with Operational Instructions and a filled KYC/CDD Form &
EDD Form (EDD is required in case of High Risk Accounts) for each Joint
Account Holder is required to be obtained.
2.1.20.5. If the Account is opened in the names of two or more persons/entities, the
balance to the credit thereof at any time shall belong to the Account Holders
jointly. Such persons/entities shall be jointly and severally liable for all
liabilities incurred on the Account and the services.
2.1.20.6. If prior to acting on instructions received from one signatory where the
Account is operated with single authority, the Bank receives contradictory
instructions from another signatory, the Bank may, at its absolute discretion,
only act on the instructions of all signatories not withstanding that any
relevant existing mandate or instructions specify otherwise.
2.1.20.7. In case of joint Account, any notice, demand or other communication sent to
any one of the joint Account Holders shall be sufficient and the Bank shall
need not to give separate notices to all joint Account Holders.
2.1.20.8. A crossed cheque / instrument in favor of joint names of account holders
cannot be collected for the credit of individual Account.
2.1.20.9. A cheque in favour of an individual name of account holder can be deposited
in the Joint Account.
2.1.20.10. In case any dispute among the Joint Account Holders w.r.t. account comes in
the knowledge of the branch:
2.1.20.10.1. A written request will be taken from aggrieved party and
account shall be Debit Blocked.
2.1.20.10.2. Such debit block shall be removed on written request duly
signed by ALL Joint Account Holders.
2.1.20.10.3. Further in case of scenario where dispute is not settled, account
holders shall be asked to get the Court Order from competent court of law
and branch shall follow the Court Order.
2.1.20.11. Joint Accounts with Operating Instructions ''Either or Survivor”:
2.1.20.11.1. Transaction in Active Account (if both signatories are
alive):

BSG MANUAL – DEPOSIT ACCOUNTS Page 27

 2.1.20.11.1.1. Anyone can sign to operate the account/conduct the
transaction.
2.1.20.11.2. Closure of Active Account (if both signatories are alive):
2.1.20.11.2.1. Personal presence of both joint account holders shall be
mandatory for closure of active account.
2.1.20.11.2.2. Request for Closure of account shall be jointly signed
by both joint account holders.
2.1.20.11.3. Transaction in Active Account (if one signatory is
deceased):
2.1.20.11.3.1. Survivor shall present Original Death Certificate of the
deceased account holder and submit its attested photocopy.
2.1.20.11.3.2. Survivor shall operate the account for one off
transaction to withdraw the available balance and account shall be
closed.
2.1.20.11.3.3. Cheques signed/issued by the Deceased Customer shall
be returned unpaid.
2.1.20.11.4. Activation of Dormant Account (if both the signatories are
alive):
2.1.20.11.4.1. Signatures of the both joint account holders are
required.
2.1.20.11.5. Closure of Dormant Account (if one signatory is deceased):
2.1.20.11.5.1. Account shall be closed without activation as below:
2.1.20.11.5.1.1. Survivor shall present Original Death
Certificate of the deceased account holder and submit its
attested photocopy
2.1.20.11.5.1.2. Account shall be referred to CAPU for
closure
2.1.20.11.5.1.3. After Closure of account by CAPU,
funds shall be automatically released in “Account Closing
Settlement Head - PKR17013”
2.1.20.11.5.1.4. Branch shall issue ABC in favor of
Survivor by debiting “Account Closing Settlement Head-
PKR17013” (free of cost)

2.1.21. DEATH OF A SIGNATORY TO AN ENTITY’S ACCOUNT

2.1.21.1. In the event of demise of a director in case of a limited company or an
institution, or an officer, office bearer, etc., in case of a society or any other
entity or a trustee in case of a trust and such director, officer, office bearer or
trustee, etc., as the case may be, was the sole signatory or one of the joint
signatory to the account, the operation of the account shall be suspended
until the Account Holder submits the required formalities as mentioned
in their respective Sub-Sections.

BSG MANUAL – DEPOSIT ACCOUNTS Page 28

 2.1.22. BANKRUPTCY OF AN ACCOUNT HOLDER
2.1.22.1. In case of bankruptcy, the bank shall stop operation in the account
immediately, after the receipt of official notice or as and when becomes aware
of it from any other reliable source.

2.1.23. INSOLVENCY OF AN INDIVIDUAL / SOLE PROPRIETORSHIP CONCERN

/ PARTNERSHIP FIRM
2.1.23.1. In case of insolvency of an individual or a sole proprietorship concern or a
partnership firm, holding a single account, the account shall be permitted to be
operated by the official assignee appointed by a competent court for the
purpose of distribution of the credit balance among the individuals/ sole
proprietor/ partners and/or the creditors or other beneficiaries, subject to the
production of appropriate evidence, as may be deemed necessary by the Bank.

2.1.24. WINDING UP/ DISOLUTION OF A CORPORATE ENTITY

2.1.24.1. In case of winding up/ dissolution of a corporate entity, the account shall be
permitted to be operated by the liquidator or official liquidator, as the case
may be, for the purpose of completing the winding up process and distribution
of the credit balance among the shareholders and/ or the creditors or other
beneficiaries.
2.1.24.2. Operation in account shall be allowed as per the Court Order.

2.1.25. AMALGAMATION/ MERGER OF ENTITIES

2.1.25.1. Documents/Formalities required upon Amalgamation of Company “ABC”
with “XYZ”
2.1.25.1.1. Copy of “Scheme of Arrangement for Amalgamation between
“ABC” & “XYZ” duly certified by Company Secretary
2.1.25.1.2. Certified copy of “Amended Memorandum of Association”(in case
of any change)
2.1.25.1.3. Certified copy of “Registrar Order” confirming the
amalgamation/Court Orders regarding amalgamation
2.1.25.1.4. Attested copy of “Acknowledgement of filing” / SECP
Acknowledgement for receiving Court Orders regarding amalgamation
2.1.25.1.5. Certified copy of Resolution of Board of Directors(New) to the fact
that upon amalgamation, account maintained by "ABC" with ABL has
become the account of "XYZ” with new title as " XYZ (Formerly ABC)"
and be subject to the same terms and conditions and incidents as before,
specifying the person(s) authorized to operate the account, duly signed by the
Company Secretary and embossed with Company’s seal [Company’s seal
shall be embossed if required in Articles of Association (AOA)]
2.1.25.1.6. New SS Card with new title i.e. " XYZ (Formerly ABC)" along with
company’s rubber stamp bearing the new title.
2.1.25.1.7. Customer Profile (CP) of Authorized Signatories (in case of any
change)

BSG MANUAL – DEPOSIT ACCOUNTS Page 29

 2.1.25.1.8. Fresh Customer Due Diligence (CDD) / Know your Customer
(KYC) Form of entity
2.1.25.1.9. Customer Due Diligence (CDD) / Know your Customer (KYC)
Forms of Authorized Signatories and Signatory Directors (in case of any
change).
2.1.25.1.10. Photocopies of valid CNICs / SNICs of all Directors (including
Nominee and Non-Signatory Directors as well) and Authorized Signatories to
operate the account duly attested by Company Secretary (in case of any
change)
2.1.25.1.11. List of Directors duly signed either by the Company Secretary /
Chairman / CEO
2.1.25.1.12. Post amalgamation Form-29 for record updating. (However this
may not be treated immediate requirement to proceed.)
2.1.25.1.13. Legal Opinion regarding completion of entire amalgamation/
merger documentation
2.1.25.1.14. Approval of respective GH-CIBG/CRBG/IBG for change of
title of account.
2.1.25.1.15. All above documents shall be attached with the existing AOF.
2.1.25.1.16. Branch shall refer all the documents to CAPU for change of
Title at both CP & Account Level.
2.1.25.1.17. Further once the Title is changed in the bank records, BSM
shall make noting on the AOF in the following words in Bold letters jointly
with the BM along with date& signatures:
2.1.25.1.18. “Title of Account changed as " XYZ (Formerly ABC)"
effective from_______ in terms of “Scheme of Arrangement for
Amalgamation” and internal approval dated_________. All related
documents are annexed.”
2.1.25.2. Account shall be marked as "AOF under Review" till completion of
formalities.
2.1.25.3. Cheques/ Instruments in favour of ‘ABC’ can be accepted in the account after
Change of Title to “XYZ”.

2.1.26. RESIDENT / NON-RESIDENT STATUS OF CUSTOMER

2.1.26.1. Resident:
2.1.26.1.1. Any person residing in Pakistan and holding a Pakistani Nationality.
2.1.26.1.2. Any Foreign National having a valid permit for residing in Pakistan.
2.1.26.1.3. An employee of a Consulate of a Foreign Country.
2.1.26.1.4. Firms which are incorporated abroad but operate in Pakistan or a
Judicial Entity licensed tooperate in Pakistan.
2.1.26.2. Non- Resident:
2.1.26.2.1. Accounts of individuals, firms or companies residing in countries
outside Pakistan are termed as Non-Resident Accounts.
2.1.26.2.2. All nationals of Pakistan and persons domiciled in Pakistan except
persons holding office in the service of Pakistan, who go out of Pakistan for

BSG MANUAL – DEPOSIT ACCOUNTS Page 30

 any purpose such as employment, study, business tour, pleasure trip etc are
treated as Non-Resident, for so long as they remain outside Pakistan.
2.1.26.2.3. All such accounts are considered for the purpose of Foreign
Exchange regulations as accounts of countries in which the account holder is
residing.
2.1.26.2.4. Non-Resident accounts can, therefore, be grouped in following
categories:
2.1.26.2.4.1. Non-Resident accounts of Pakistan Nationals
permanently residing and domiciled abroad.
2.1.26.2.4.2. Non-Resident accounts of Pakistan Nationals who are
abroad for short visits.
2.1.26.2.4.3. Non-Resident accounts of foreign nationals residing
abroad.
2.1.26.2.4.4. Non-Resident accounts of foreign nationals ordinary
resident in Pakistan but gone abroad for short visits.
2.1.26.2.5. Branches shall mark the accounts of all Non-Resident persons, firms,
companies in their books as Non-Resident account and also indicate clearly
the country of their residence. All Non-Resident account should be
maintained in a separate ledger. Similarly new nonresident accounts, also
those designated as Non-Resident accounts consequent upon the account
holders being out of Pakistan, will be maintained in Non-Resident accounts
ledger as and when Non-Resident accounts are re-designated as resident
accounts, the same should be taken out of Non-Resident accounts ledger.
2.1.26.2.6. Non-Resident accounts shall be treated as resident on account
holders permanent return or his/her temporary visit to Pakistan for which
permission of the State Bank is not necessary there shall be no restriction on
the account holders operating these account so long as such account holders
are resident in Pakistan.
2.1.26.2.7. Where any doubt exists whether any account is to be treated as Non-
Resident and immediate reference should be to the State Bank for a decision
giving full particulars.
2.1.26.2.8. There is no restriction on non-residents maintaining accounts jointly
with residents. These accounts should be treated as non-resident accounts
irrespective of the fact that whether these accounts are tobe operated solely or
jointly by the residents.
2.1.26.2.9. In terms of Section 05 of Article-II of the Schedule appended to the
United Nations (Privileges &Immunities) Act, 1948 the accounts of United
Nations and its organizations are free from financial controls. Therefore,
branches shall treat these accounts as “Resident Accounts”.
2.1.26.3. Change in Status of Non-Resident Accounts:
2.1.26.3.1. Non-Resident Accounts shall be treated as resident upon Account
Holder’s permanent return or his temporary visit to Pakistan for which
permission of the State Bank is not necessary and there is no restriction on
the account holders operating these accounts:

BSG MANUAL – DEPOSIT ACCOUNTS Page 31

 2.1.26.3.2. The accounts are to be re-designated as Non-Resident immediately
after an account holder leaves the country.
2.1.26.3.3. Non-Resident Accounts of Pakistanis who comes to Pakistan on
temporary visits are to be treated as Resident Account during the period of
their short visit without prior approval of State Bank of Pakistan. The
accounts are to be re-designated as Non-Resident immediately after the
account holder leaves the country.
2.1.26.3.4. New non-resident accounts in the names of persons or firms or
companies other than banks may be opened without the prior approval of the
State Bank where accounts are to be opened with funds received from abroad
through banking channel.

2.1.27. ACCOUNTS OF FOREIGN NATIONALS RESIDENT IN PAKISTAN/

FOREIGN NATIONALS HOLDING ANY POSITON IN A LOCAL ENTITY –
FORM “Q.A.22”
2.1.27.1. Form “Q.A. 22” (ANNEXURE-8.10) is an undertaking that the signatory
shall not provide any foreign currency against reimbursement in Rupees and
that any transaction on the account not directly connected with the signatory’s
business in Pakistan shall be reported to the State Bank on Form A-7
(ANNEXURE-8.11).
2.1.27.2. Form Q.A.22 shall be obtained in duplicate from the Foreign Nationals
residing in Pakistan / holding any position in a local entity (for Resident
PKR Account only) and shall be submitted to SBP in accordance with Para 5
& 6 Chapter VIII of the Foreign Exchange Manual. One copy of Form Q.A.22
shall be sent to SBP within 30 days of opening of account (along with
monthly returns) and other shall be attached with AOF.
2.1.27.3. The accounts of foreign nationals who are resident in Pakistan and the
accounts of companies or firms (other than banks) whose head offices or
controlling interests are outside Pakistan but the accounts are operated on by
persons in Pakistan may be treated as Resident Accounts. The account holders
or persons in Pakistan authorized to operate on such accounts must sign Form
“Q.A.22”. BSM shall obtain Form Q.A. 22 in duplicate and a copy thereof be
forwarded to the State Bank for record as and when the account is opened.
Prior approval of the State Bank for opening such accounts is not necessary.
2.1.27.4. Declaration on Form “Q.A.22” shall not be taken from members of foreign
embassies, legations, consulates and accredited representatives of foreign
government in Pakistan.
2.1.27.5. In the case of Non-Resident Accounts, declaration on form “Q.A.22” is not
necessary.
2.1.27.6. Notwithstanding the fact that a constituent has signed Form “Q.A.22” the
BSM/AMBS-CD/ AM/SBSO/BSO-General Banking must take all reasonable
steps to ensure that the constituent is not making foreign exchange available to
any person in Pakistan other than an authorized dealer against reimbursement
in Rupees or is not by any other means contravening the provision of the Act.
BSM/AMBS-CD/ AM/SBSO/BSO-General Banking shall bring to the notice

BSG MANUAL – DEPOSIT ACCOUNTS Page 32

 of the concerned Regional Office any such irregularities detected by branch
for onward intimation to the State Bank through Compliance Group
immediately.

2.1.28. CHANGE OF ACCOUNT CATEGORY FROM RESIDENT TO NON

RESIDENT
2.1.28.1. In case the Account Holder leaves the country with intention of staying abroad
temporarily / permanently, his/her account shall be treated as Non-Resident
Account.
2.1.28.2. On receipt of such information from the Account Holder, photocopy of his/her
Passport shall be obtained by the branch as evidence of his/her leaving the
country and his/her Account shall be categorized as a “Non-Resident
Account” in T24 System through CAPU.
2.1.28.3. Operation in the Non-Resident Account shall be subject to SBP Rules and
Regulations.
2.1.28.4. For so long as the Account Holder remains outside Pakistan, his account shall
be treated as Non-Resident Account.
2.1.28.5. All Non Resident Accounts for “Classification of Deposit” purpose shall be
identifiable as “Non-Resident” (NR) accounts.

2.1.29. PROHIBITION ON PROVIDING BANKING SERVICES TO BANNED

PERSONS, ENTITIES & THEIR ASSOCIATES
2.1.29.1. Branches shall not provide any banking services to banned entities and
persons or to those who are associated with such entities and persons, whether
under the banned name or with a different name.
2.1.29.2. For all accounts / customers, CAPU shall ensure on “pre facto basis” that the
names of Individuals & their Mandate Holder(s) (if any) / Entities/ Individuals
related to entities i.e. Partners/ Directors / Trustees / Members of Governing
Body/Executive Committee members/ Managing Committee / Authorized
Signatories are not included in Designated / T24 Negative List of Persons,
whose accounts are banned to open.
2.1.29.3. In case of Individual Business /Sole Proprietor Accounts, CAPU shall identify
the business name registered against the provided NTN through Online
verification & screen all registered business names reflected against specific
NTN of Individuals / Sole Proprietors from Designated / T24 Negative List of
Persons.
2.1.29.4. Positive match shall be communicated to CG by CAPU for reporting to
SBP/FMU.
2.1.29.5. The Relationship request shall be declined by the CAPU and the
customer/account shall not be activated.
2.1.29.6. CAPUs shall maintain an MIS of all declined cases with branch name which
shall be available to all users.

BSG MANUAL – DEPOSIT ACCOUNTS Page 33

 2.1.30. PROHIBITION ON PERSONAL ACCOUNTS TO BE USED FOR BUSINESS
PURPOSE
2.1.30.1. Branches shall not allow the accounts opened in the personal names of
individual customers or in joint names of individual customers to be used for
business purposes except personal accounts of proprietors, small businessmen
and professionals where:
2.1.30.1.1. Constituent documents are not available
2.1.30.1.2. BM is satisfied with:
2.1.30.1.2.1. KYC Profile of the Account Holder
2.1.30.1.2.2. Purpose of relationship
2.1.30.1.2.3. Expected turnover of the account keeping in view
financial status & nature of business of that customer.
2.1.30.1.3. Although monitoring of the transactions in the Personal Accounts is
being conducted by AML Unit yet branch staff must also remain vigilant in
this regard.

2.1.31. MINIMUM BALANCE REQUIREMENTS

2.1.31.1. Minimum balance requirements for maintaining different categories of
accounts are disseminated through relevant instructions circulars.
2.1.31.2. Service Charges for not maintaining the minimum balance in the account shall
be deducted by T24 System automatically as per Latest Schedule of Charges.

2.1.32. ZAKAT
2.1.32.1. As per Zakat Collection and Refund Rules 1981 Chapter III, Zakat shall not
be deducted where:
2.1.32.1.1. A Non-Muslim has submitted solemn affirmation on a plain piece of
paper in his/her writing
2.1.32.1.2. CZ-50 (Zakat Exemption Declaration) has been submitted by the
Muslim customer before 1st Shaban ul Muazzam of current Hijri year.
2.1.32.1.3. For new account, flag for Non-deduction of Zakat shall be marked
by branch at the time of account opening and CZ-50 / Non-Muslim
Declaration shall be uploaded on IMS &referred to CAPU along with other
account opening documents.
2.1.32.1.4. For existing customer, the respective account shall be referred to
CAPU for marking the flag in the T24 System for Non-deduction of Zakat.
2.1.32.2. Detailed Procedure of Deduction & Refund of Zakat has been mentioned in
Department IX-General of Book of Instructions (Volume-I).

2.1.33. WITHHOLDING TAX EXEMPTION

2.1.33.1. Exemption from Withholding Tax deduction is available only to those
customers:
2.1.33.1.1. Who produce Valid Tax Exemption Certificate issued by the
Commissioner of Income Tax under Section 159 of the Income Tax
Ordinance 2001.

BSG MANUAL – DEPOSIT ACCOUNTS Page 34

 2.1.33.1.2. Who are exempted as per “The Second Schedule Exemptions And
Tax Concessions” of the Income Tax Ordinance 2001.
2.1.33.2. Any other ground to claim exemption shall be referred to Finance Group.

2.1.34. CHANGE IN TYPE OF ACCOUNT / TITLE OF ACCOUNT

2.1.34.1. In case of Entities, change in title of account shall be acceptable on the basis
of change in source documents only whereas in case of Individuals, change in
title of account shall be acceptable on the basis of change in customer’s name
on Identity Document only.
2.1.34.2. Change in Type of Account shall not be allowed in any case, in following
cases however, the existing account being maintained under present
title/nature shall first be closed by the customer and a fresh account will be
opened at the request of customer in the new title desired by the customer:
2.1.34.2.1. Personal Individual (Single) Account into a Sole Proprietorship
Account
2.1.34.2.2. Personal Individual (Joint) Account into a Partnership Account/AOP
Account
2.1.34.2.3. Sole Proprietorship Account into a Partnership Account
2.1.34.2.4. Sole Proprietorship / Partnership Account into a Limited Company
2.1.34.3. If an Individual account holder wants to change the title of his/her account
due to change in his/her name on Identity Document, following formalities
shall be obtained to change the title of account:
2.1.34.3.1. “Request for Change in Title of Account” (ANNEXURE-8.12)
2.1.34.3.2. Attested copy of new CNIC/SNIC of the Customer duly marked as
“Original Seen” by BSM
2.1.34.3.3. After updation of Account record by CAPU, amended Account
Opening Form including SS Card shall be printed through EFS duly
completed in all respects and got signed from the customer
2.1.34.3.4. After updation of CP record by CAPU, amended CP Form shall be
printed through EFS and got signed from the customer
2.1.34.3.5. Amended KYC/CDD Form of the customer
2.1.34.3.6. Amended EDD Form (EDD is required in case of High Risk
Accounts)
2.1.34.3.7. Amended FATCA Forms
2.1.34.4. Customer holding CNIC / SNIC with changed name shall be verified through
Bio Verisys by the branch
2.1.34.5. In case of unsuccessful Bio Verisys, branch shall follow the process for
verification of his/her amended CNIC through Verisys
2.1.34.6. After Due Verification of Customer/ CNIC from NADRA:
2.1.34.6.1. Customer Profile Form of the Customer shall be amended on the
basis of amended CNIC. For this purpose, CRF shall be obtained from the
Customer for updation of Customer Name in CP & Account Level.
2.1.34.6.2. Branch shall refer the CP & Account to CAPU to:
2.1.34.6.2.1. Update the CP record as per CRF obtained

BSG MANUAL – DEPOSIT ACCOUNTS Page 35

 2.1.34.6.2.2. Amend the Title of Account in T24 System as per
customer name appearing on CNIC/ SNIC
2.1.34.6.2.3. Verify the amendments in CP & Account
2.1.34.6.3. Customer shall also confirm, in the same request letter, genuineness
and correctness of the transactions carried out in his/her account with the old
title, till date.
2.1.34.7. Signature of Account Holder shall be changed as per procedure.
2.1.34.8. Prior to change in Title of CP/Account, CAPU shall screen the name of entity
(change shall be acceptable due to change in source documents only) /
Individual (change shall be acceptable due to change in customer’s name on
Identity Document only) from Designated / T24 Negative List of Persons.
2.1.34.9. Branch shall attach the Amended Account Opening Form, Amended CP
Form, Amended CDD/KYC Form and other documents with the old Account
Opening Form.

2.1.35. RECONSTRUCTION OF BURNT/ DESTROYED ACCOUNT OPENING

RECORD
2.1.35.1. Customer Information:
2.1.35.1.1. BSM shall verify/check Deposit Receipt & Cheque Book and obtain
an attested photocopy of CNIC and Account Number from the customer.
2.1.35.1.2. BSM shall verify and match the particulars such as account number,
name, address, and status of CNIC from the T24 System.
2.1.35.2. Where CNIC is already Verified from NADRA:
2.1.35.2.1. BSM shall obtain fresh Account Opening Form, CP Form(s), SS
Card, CDD/KYC Form(s), EDD Form(s) (EDD is required in case of High
Risk Accounts) and “Indemnity for obtaining fresh Account Opening Form &
other documents by the Bank in Lieu of Burnt/ Destroyed
Record”(ANNEXURE-8.13) duly filled-in & signed-off by the Customer(s) /
All Authorized Signatory (ies) alongwith rubber stamp (wherever applicable).
2.1.35.2.2. Resolution, in case of a Company/Trust/NGO/NPO/Society etc and
Resolution and Authority Letter from the concerned Administrative
Department in case of Government Account specifying the person(s)
authorized Now & Onward to operate the account with ABL bearing
following details shall be obtained:
a) Name (s) as appearing in CNIC /SNIC (s)
b) Specimen Signatures
2.1.35.2.3. Resolution of Company shall be:
2.1.35.2.3.1. Duly signed by the Company Secretary
2.1.35.2.3.2. Embossed with Company’s seal [if it is required in
Articles of Association (AOA)]
2.1.35.2.4. Resolution of Trust/NGO/NPO/Society etc shall be duly signed by
the Chairman of the meeting at which the resolution was passed and
countersigned by the Secretary of the entity.
2.1.35.2.5. BSM shall obtain a “Confirmation Letter regarding Transactions
carried out in account (in case of Burnt/Destroyed Record)”(ANNEXURE-

BSG MANUAL – DEPOSIT ACCOUNTS Page 36

 8.14) duly signed by the customer(s) / All Authorized Signatories that all the
transactions carried out in said account till date are correct and genuine and
done by the Customer/Authorized Signatories to the Account.
2.1.35.2.6. In case customer refuses to provide the Confirmation Letter, the
account will be closed by the branch by following the Account Closure
Process on bank's discretion.
2.1.35.2.7. All Account Holder(s) [single / joint] /All Partners/ All Authorized
Person(s)shall visit the Branch in person and sign the fresh Account Opening
Form, CP Form(s) and SS Card along with rubber stamp (for business/entity
only) in the presence of BSM.
2.1.35.2.8. BSM shall put remarks on the face of AOF as well other documents
“Duplicate of Original document dt ……. , burnt/destroyed on……”.
2.1.35.2.9. BSM shall take Specimen Signatures of the Account Holder
/Authorized Signatory (ies) on SS Card mentioning date and time. The same
shall be duly admitted under his/her name, signatures, stamp & IBS No./ EIN
(in case of Non-IBS Holder).
2.1.35.2.10. New SS Card shall be scanned & uploaded on IMS and
forwarded to CAPU for admission of New SS Card and cancellation of
existing SS Card in the T24 System.
2.1.35.2.11. AOF, SS Card and Indemnity alongwith attested photocopy of
CNIC shall be pasted in AOF binder/folder.
2.1.35.2.12. Customer Signature on new SS Card shall be verified against
SS Card in T24 System/ signature appearing on paid cheques available in the
branch vouchers/record as well as cheque book requisition/Debit Card
application.
2.1.35.2.13. BSM shall obtain all customer detail from CDB to
verify/match particulars on fresh/new AOF.
2.1.35.2.14. After fulfilment of all above requirements, BSM shall allow
operation in the account.
2.1.35.3. Where CNIC is not Verified from NADRA previously:
2.1.35.3.1. Where CNIC is not verified from NADRA previously, branch shall
verify the customer biometrically.
2.1.35.3.2. In case of unsuccessful BIO VERISYS, process of identity
verification of customer through VERISYS shall be followed by the branch
by uploading original CNIC/SNIC/NICOP/Smart NICOP on IMS for
verification from CAPU.
2.1.35.3.3. Till such time CNIC is verified, the account shall be marked as
“Debit Block” and no withdrawal shall be allowed.
2.1.35.3.4. After verification of CNIC, branch shall follow all above steps as
mentioned under “Where CNIC is already Verified from NADRA” before
allowing operation in the account.

BSG MANUAL – DEPOSIT ACCOUNTS Page 37

 2.1.36. ATTACHED ACCOUNTS
2.1.36.1. Courts/ Income Tax Department can serve orders on Banks to attach / hold
specified amount of funds or entire balance in the customer’s accounts. Such
instructions are termed as Garnishee Orders.
2.1.36.2. Garnishee Orders, when served on Bank, shall be first recorded in Inward Dak
Register along with enfacing inward dak stamp on the face of letter
specifically mentioning the date of receipt and timings on it and thereafter
scrutinized for validity and competency of court’s jurisdiction through Bank’s
legal counsel.
2.1.36.3. Branch shall mark “Post No Debit” immediately upon receiving the Garnishee
Order provisionally and later on the amount specified to be attached if
available shall be immediately got blocked in the same account i.e.
CD/SB/any other account through RCAD and concerned Account holder shall
be informed promptly.
2.1.36.4. Upon receipt of Letter for Revocation of Garnishee Order, branch shall first
record it in Inward Dak Register along with enfacing inward dak stamp on the
face of letter specifically mentioning the date of receipt and timings on it and
thereafter release the attached funds as per the appended procedure:
2.1.36.4.1. Vetting of Letter for Revocation of Garnishee Order shall be
arranged through Bank’s legal counsel.
2.1.36.4.2. BSM shall request RCAD for releasing the amount blocked
previously along with Letter for Revocation of Garnishee Order& Lawyer’s
vetting.
2.1.36.4.3. Upon branch request, RCAD shall un-block the amount.
2.1.36.4.4. Payment shall be made through crossed ABC favouring the payee as
directed by the / Income Tax Department by using FT Generic Version
available in T24 system.
2.1.36.4.5. Account holder shall be kept intimated on all developments in the
matter.

2.1.37. AUTOMATIC CLOSURE OF ALLIED BASIC BANKING ACCOUNT

2.1.37.1. Allied Basic Banking Account shall be closed automatically in case balance
remains “ZERO” continuously for six months.

2.1.38. INTERNAL ASSESSMENT OF TOP 100 DEPOSITORS

2.1.38.1. SBP vide its letter No. BPRD/AML-01/2014-2001 dated February 6, 2014 has
advised the bank to undertake certain additional measures in order to further
strengthen the CDD regime. These instructions are in addition to the CDD
requirements as prescribed under relevant regulations. In this regard Regional
Head BSG and branches are required to note following instructions for
meticulous compliance.
2.1.38.2. Data of top 100 depositors of each branch shall be shared with respective RH-
BS (in separate file for each branch) by CAPU as per format annexed at
ANNEXURE-8.15 along with details of required activities to be fulfilled by

BSG MANUAL – DEPOSIT ACCOUNTS Page 38

 branch for each account in relation to its recommendation as well as
KYC/CDD & EDD review (EDD is required in case of High Risk Accounts).
2.1.38.3. RH-BS will further disseminate this data to branches for carrying out the
internal assessment of such accounts.
2.1.38.4. The assessment thus carried out by the branch shall include but shall not be
limited to the following steps:
2.1.38.4.1. Branch shall ensure that minimum documentation requirement for
opening of account is complete, as set out in AML/CFT Regulations & BSG
Manual-Deposit Accounts. Any deficiency noted shall be highlighted in the
worksheets and the rectification shall be made accordingly. Any additional
document(s) obtained from the customer shall be uploaded in IMS System as
per existing process.
2.1.38.4.2. It shall be ensure that the identification documents of the customers
are properly verified in accordance with the requirements of BSG Manual-
Deposit Accounts. In case of Sole Proprietors, verification of place of
business has been performed accordingly.
2.1.38.4.3. Branch shall assess that the account is being used in line with the
customer’s declared profile.
2.1.38.4.4. It shall be ensured that all shortcomings / deficiencies relating
KYC/CDD & EDD (EDD is required in case of High Risk Accounts) have
been rectified / addressed and any additional documentation requirement has
been fulfilled. Wherever necessary, revised CDD/KYC & EDD Form (EDD
is required in case of High Risk Accounts) shall be obtained from the
customer and updated in T24System. KYC/CDD shall also be uploaded on
IMS.
2.1.38.4.5. In case of joint accounts, the above mentioned steps shall be
followed for each individual Account Holder.
2.1.38.4.6. The bank shall keep record of correspondence and other
documentation of the assessment process for review during the course of SBP
inspection.
2.1.38.4.7. The record keeping shall be performed by the branch as per record
retention period defined in the AML/CFT Regulations for review during the
SBP Inspection.

2.1.39. ISSUANCE OF DEBIT CARDS TO EDUCATED CUSTOMERS HAVING

SHAKY SIGNATURES
2.1.39.1. In certain cases signatures of educated persons also become shaky due to
prolonged illness/old age. In order to facilitate such customers, Debit Card
may be issued to willing educated customers having shaky signatures, who are
able to conveniently operate the ATM and understand the instructions on
ATM screen as per appended procedure:
2.1.39.1.1. Literate Account Holder with shaky signatures/thumb impressions
shall provide attested photocopy of his/her Matric Certificate while applying
for Debit Card.

BSG MANUAL – DEPOSIT ACCOUNTS Page 39

 2.1.39.1.2. Account holder and a witness (known to the customer) shall
personally visit the branch along with their Original CNICs / SNICs.
2.1.39.1.3. CNIC/SNIC copies of the customer and witness shall be obtained
and marked as original seen by the BSM to process the request for issuance
of Debit Card.
2.1.39.1.4. New Account Holder having shaky signature shall apply for
issuance of Debit Card at the time of account opening on Account
Opening Form and submit Undertaking(ANNEXURE-8.16) duly signed
by him/her (signature shall be taken on indemnity form only as evidence
of shakiness). He/ She shall also enface his/ her both thumb impressions
on indemnity in the presence of BM / BSM and witness.

2.1.39.1.5. Existing account holder having shaky signature shall apply for
issuance of Debit Card on Customer Request Form (For Issuance of Debit
Card)(ANNEXURE-8.17) (to be printed through EFS application) and
submit Undertaking (ANNEXURE-8.16) duly signed by him/her
(signature shall be taken on indemnity form only as evidence of
shakiness) . He/ She shall also enface his/ her both thumb
impressions on indemnity in the presence of BM / BSM and witness.
2.1.39.1.6. Witness signatures (as per CNIC/ SNIC) shall also be obtained on
the customer’s indemnity in presence of BM/BSM.
2.1.39.1.7. The customer’s request shall be processed only upon
recommendation of the BM of the branch who shall also sign the
customer’s indemnity at the provided place.
2.1.39.1.8. Personal visit of the customer along with the witness known to
him/ her shall be mandatory for collection of the Debit Card. Preferably
the witness should be same person who had accompanied customer at the
time of signing request/indemnity for issuance of Debit Card.
2.1.39.1.9. Debit Card shall be handed over to the customer after obtaining
his/ her both thumb impressions on the respective register, which shall
be verified by AM / SBSO/BSO-General Banking.
2.1.39.1.10. Witness signatures (as per CNIC/ SNIC) shall also be obtained
on the respective register.
2.1.39.1.11. All aforementioned documents shall be pasted with AOF as
permanent record.
2.1.39.1.12. In case where signatures of the account holder become shaky
after issuance of Debit Card, Undertaking (ANNEXURE-8.18) shall be
obtained from the account holder upon conversion of his/her account into
photo account.

BSG MANUAL – DEPOSIT ACCOUNTS Page 40

 2.2. CP CREATION / ACCOUNT OPENING OF INDIVIDUALS / SOLE
PROPRIETORS IN T24 SYSTEM

2.2.1. PROCEDURE OF CP CREATION / ACCOUNT OPENING OF

INDIVIDUALS / SOLE PROPRIETORS IN T24 SYSTEM
2.2.1.1. For opening the accounts of Individuals/Sole Proprietors, information is
gathered from customer with direct input in T-24 System. After input and
authorization, AOF, CP and KYC/CDD forms are printed using EFS Printing
Solution, for obtaining customer signature’s thereon and place / file / keep as
branch permanent record.
2.2.1.2. In case customer approaches the branch directly, BM shall explain the
requirement of related documents and interview the customer with regards to
KYC / CDD.
2.2.1.3. If BM is satisfied with regards to KYC / CDD details and customer is in
possession of required document(s), then BM shall accompany the customer
to the AM/SBSO/BSO-General Banking to start processing of account
opening in T-24 System.
2.2.1.4. AM/SBSO/BSO-General Banking shall commence direct input of data in T-
24 System in front of customer.
2.2.1.5. In case customer is already maintaining account with the Bank, no input of
data regarding creation of CP shall be made as customer’s CP already exists in
T-24 System.
2.2.1.6. For each new account, separate CP Form shall be printed through EFS and
pasted with AOF.
2.2.1.7. AM/SBSO/BSO-General Banking shall interview the customer(s) to ensure
that fed data is correct and as per the documents after checking the originals as
well.
2.2.1.8. Customer shall be shown the particulars / information inputted in T-24 System
by Account Opening Officer and customer shall satisfy himself / herself that
particulars are correct in all respects.
2.2.1.9. After inputting data and customer clearance about the correctness of inputted
particulars, AM/SBSO/BSO-General Banking shall “Commit” the record in
T-24 System and following override messages shall appear in front of
AM/SBSO/BSO-General Banking:
2.2.1.9.1. Input data is correct and as per source document(s) / customer
provided information.
2.2.1.9.2. Customer consent has been asked before committing the records.
2.2.1.9.3. Original Source Document(s) has / have been seen; copy(ies)
obtained (where applicable) and signed & enfaced to testify having seen the
original document(s).
2.2.1.9.4. All other documentary formalities have been completed.
2.2.1.9.5. Required documents shall be scanned in the system.
2.2.1.9.6. Customers’ signature(s) shall be obtained on system generated forms
accordingly in the presence of authorized officer.

BSG MANUAL – DEPOSIT ACCOUNTS Page 41

 2.2.1.9.7. Customer signed forms and supporting documents shall be kept on
branch record under dual custody.
2.2.1.10. AM/SBSO/BSO-General Banking shall accept override messages and record
shall be generated in Account Authorization Version available in T-24 System
in BSM ID for authorization.
2.2.1.11. AM/SBSO/BSO-General Banking shall refer the Customer to BSM politely.
2.2.1.12. BSM shall scrutinize the document(s) and confirm information inputted in T-
24 System and override messages confirmed by AM/SBSO/BSO-General
Banking are correct.
2.2.1.13. After completion of above scrutiny process, BSM shall authorize the record in
T-24 System.
2.2.1.14. BSM shall take printouts of the forms (two in case of AOF & CP form and
one of CDD/KYC form) through EFS.
2.2.1.15. BSM shall obtain customer’s signature on the system generated forms and
admit it by enfacing signature admitted stamp thereon.
2.2.1.16. BM & BSM shall jointly sign the system generated AOF & CP Form.
2.2.1.17. In case of subsequent account(s) of the customer in the bank, there is no
requirement to print and attach the existing CP Form on opening of each
subsequent account.
2.2.1.18. Branch shall deliver the New Terms & Conditions Booklet along with copy of
signed Account Opening Form & CP Form to the customer as per procedure
mentioned in Sub-Section “Delivery of the Copy of AOF & CP along with
Terms & Conditions Booklet to the Customer” of Section “Broad Guidelines
for Opening & Operation in Accounts”.
2.2.1.19. AM/SBSO/BSO-General Banking shall scan & upload the duly signed AOF,
CP Form(s), KYC/CDD Form(s) (customer signature is not required on
KYC/CDD Form) along with all supporting documents on IMS and refer to
CAPU for verification.
2.2.1.20. Scanning & Uploading of AOF, CP Form(s), KYC/CDD Form(s), supporting
documents, CNIC and SS Card shall be completed by branch within ‘30’
minutes.
2.2.1.21. SS Card shall be scanned on Utility Level in T24 System.
2.2.1.22. Original Identity Document shall be scanned on IMS as per Sub-section
“Scanning of CNIC on IMS while Opening New Accounts” of Section
“Identity Documents”.
2.2.1.23. If customer has requested to mark ATM required as ‘YES’ at time of account
opening , then to print the “Name to appear on ATM” on Account Opening
Form, it is mandatory to apply Debit Card in T-24 System before sending
Account opening form for Printing through EFS.
2.2.1.24. In case Account Holder requests for issuance of 1st cheque book through
Account Opening Form (by requesting to mark the cheque book issuance
option as “Yes”), AM/SBSO/BSO-General Banking shall input the request in
version “Cheque Book Request for Issuance” which shall be authorized by
BSM.

BSG MANUAL – DEPOSIT ACCOUNTS Page 42

 2.2.1.25. BSM shall ensure that all the important information fields of CP and account
opening forms are filled in apart from mandatory one. No relevant field of CP
and Account Forms shall be left blank.
2.2.1.26. After CP creation, AM/SBSO/BSO-General Banking shall conduct Biometric
Verification of customer. In case of unsuccessful Biometric verification of the
customer, AM/SBSO/BSO-General Banking shall verify the customer identity
through Verisys as mentioned in Sub-Section “Verification of Customers
Through Bio Verisys / Verisys”
2.2.1.27. Till the verification of Customer’s Identity from NADRA through Bio Verisys
/ Verisys and verification of CP & Account by CAPU, T24 System shall not
allow any debit transaction in the account and branch shall not deliver the
Cheque Book / Debit Card to the customer.
2.2.1.28. Customer signed forms & supporting documents shall be pasted in the binder
and kept under joint custody of AM / SBSO/BSO-General Banking & BSM.

2.3. CP CREATION/ ACCOUNT OPENING OF ENTITIES / CORPORATE

CUSTOMERS / INSTITUTIONAL CUSTOMERS IN T24 SYSTEM

2.3.1. PROCEDURE OF CP CREATION/ ACCOUNT OPENING OF ENTITIES /

CORPORATE CUSTOMERS / INSTITUTIONAL CUSTOMERS IN T24
SYSTEM
2.3.1.1. For opening the accounts of entities / corporate customers / institutional
customers, AM/SBSO/BSO-General Banking, before inputting data in T-24
System, shall verify that all forms have been duly filled in, signed by the
customer along with stamp (where required) & approved by the BM. In case
of any short coming, all forms shall be sent back to the BM for completion of
missing formalities.
2.3.1.2. AM/SBSO/BSO-General Banking shall input all the information available on
the CP Form, AOF and other documents in T-24 System.
2.3.1.3. In case customer is already maintaining account with the Bank, no input of
data regarding creation of CP shall be made as customer’s CP already exists in
the T-24 System.
2.3.1.4. BSM shall go through the contents of data inputted in T-24 System and verify
the same from the source documents for its correctness. In case of any
discrepancy, documents shall be returned back to the AM/SBSO/BSO-
General Banking for necessary correction.
2.3.1.5. BSM shall authorize the transaction in T-24 System upon satisfaction.
2.3.1.6. BSM shall instruct the AM/SBSO/BSO-General Banking to scan and upload
all the documents such as legal ID, CP Forms and other documents etc on
IMS on the day of account opening.
2.3.1.7. SS Card(s) shall be scanned on Utility Level in T24 System.
2.3.1.8. Original Identity Document(s) shall be scanned on IMS as per Sub-section
“Scanning of CNIC on IMS while Opening New Accounts” of Section
“Identity Documents” (For Partnership Accounts only).

BSG MANUAL – DEPOSIT ACCOUNTS Page 43

 2.3.1.9. AM/SBSO/BSO-General Banking shall scan and upload the documents on
IMS.
2.3.1.10. BSM shall authorize the scanning on IMS upon satisfaction.
2.3.1.11. Case shall be referred to CAPU for Verification.

2.4. AMENDMENTS IN CP/ACCOUNT RECORD

2.4.1. PROCEDURE OFAMENDMENT IN ACCOUNT RECORD TO BE CARRIED

OUT ATBRANCH LEVEL
2.4.1.1. Account Amendments relating to Average Annual Income, Average Annual
Sales/Revenue, Expected Monthly Credit Turnover, CDD/KYC Risk
Category and Debit Card etc can be authorized at branch level.
2.4.1.2. AM/SBSO/BSO-General Banking shall receive the request from the customer
on Customer Request Form (CRF) for all amendments excluding CDD/KYC
related amendments.
2.4.1.3. AM/SBSO/BSO-General Banking shall verify customer’s signatures on
request from T24 System.
2.4.1.4. BSM shall approve the request.
2.4.1.5. AM/SBSO/BSO-General Banking shall input all the information available on
customer request in T24 System.
2.4.1.6. BSM shall verify that all amendments in Account Record are in line with
Customer’s request.
2.4.1.7. In case of any discrepancy, documents shall be returned back to the
AM/SBSO/BSO-General Banking for necessary correction.
2.4.1.8. BSM shall authorize the transaction in T-24 System upon satisfaction.

2.4.2. PROCEDURE OFAMENDMENT IN CP / ACCOUNT RECORD TO BE

CARRIED OUT AT CAPU LEVEL
2.4.2.1. Amendments relating to following information shall be authorized at CAPU
level:
2.4.2.1.1. CP related amendments: Customer Name, Mother’s maiden name,
Father’s/Husband’s Name, Marital Status, Education, Phone No., Email
Address, Residential/Office Address, Date of Birth, Place of Birth,
Employment Details (Employer Name, Address, Contact Number etc.),
Profession, Occupation, Next of Kin details, Professional Code, Industry
Code, Industry Sector, NTN No. etc
2.4.2.1.2. Account related amendments: Account Title, Type of Account, SS
Card, Tax exemption, Zakat exemption, Mailing Address Preference, E-
Statement, Waiver of Charges &Status Change as “Post no Debit” / “Post no
Credit”etc.
2.4.2.2. AM/SBSO/BSO-General Banking shall receive the request from the customer
on Customer Request Form (CRF) and record it in Inward Dak Register along
with enfacing inward dak stamp on it specifically mentioning the date of
receipt & timings.

BSG MANUAL – DEPOSIT ACCOUNTS Page 44

 2.4.2.3. BSM shall approve the request after verification of customer’s signatures on
CRF.
2.4.2.4. AM/SBSO/BSO-General Banking shall scan and upload the CRF along with
supporting documents (If any) on IMS along with mentioning comments
regarding the required amendments in “Comments Field” for referring the
case to CAPU for necessary amendment in already entered data in T24
System and verification which shall be authorized by BSM.
2.4.2.5. Prior to authorization in IMS, BSM shall verify that CRF has been filled in
line with the supporting documents. In case of any discrepancy, CRF along
with supporting documents (if any) shall be returned back to the
AM/SBSO/BSO-General Banking for necessary correction.
2.4.2.6. BSM shall authorize the scanning on IMS upon satisfaction.

2.4.3. PROCEDURE OF AMENDMENT IN CP RECORD THROUGH REMOTE

BRANCH
2.4.3.1. AM/SBSO/BSO-General Banking shall receive the Customer Request Form
(CRF) from the customer for amendments in Customer Name, Mother’s
maiden name, Father’s/Husband’s Name, Marital Status, Education, Phone
No., Email Address, Residential/Office Address, Date of Birth, Place of Birth,
Employment Details (Employer Name, Address, Contact Number etc.),
Profession, Occupation, Next of Kin details, Professional Code, Industry
Code, Industry Sector, NTN No. etc and record it in Inward Dak Register
along with enfacing inward dak stamp on it specifically mentioning the date of
receipt & timings.
2.4.3.2. BSM shall approve the request after verification of customer’s signatures on
CRF.
2.4.3.3. AM/SBSO/BSO-General Banking shall scan and upload the CRF along with
supporting documents (If any) on IMS along with mentioning comments
regarding the required amendments in “Comments Field” for referring the
case to CAPU for necessary amendment in already entered data in T24
System and verification which shall be authorized by BSM.
2.4.3.4. Prior to authorization in IMS, BSM shall verify that CRF has been filled in
line with the supporting documents. In case of any discrepancy, CRF along
with supporting documents (if any) shall be returned back to the
AM/SBSO/BSO-General Banking for necessary correction.
2.4.3.5. BSM shall authorize the scanning on IMS upon satisfaction.

2.5. TYPES OF CUSTOMERS REQUIRING PRIOR APPROVAL FOR OPENING OF

ACCOUNTS

2.5.1. TYPES OF CUSTOMERS REQUIRING PRIOR APPROVAL OF CHIEF OF

GROUP FOR OPENING OF ACCOUNT
2.5.1.1. Prior approval of Chief CRBG (North/South) /IBG/CIBG is required for
opening customers’ accounts falling under the following categories:
2.5.1.1.1. Exchange Houses & Money Changers

BSG MANUAL – DEPOSIT ACCOUNTS Page 45

 2.5.1.1.2. Financial Institutions (including Bank’s Account)*
2.5.1.1.3. Local Authorities/Municipal Corporations/District Councils etc.
2.5.1.1.4. Politically Exposed Persons including:
2.5.1.1.4.1. President, Prime Minister, Deputy Prime Minister and
Chief Ministers of Provinces
2.5.1.1.4.2. Provincial Governors
2.5.1.1.4.3. Speakers and Deputy Speakers of National &
Provincial Assemblies
2.5.1.1.4.4. Chairman & Deputy Chairman of Senate
2.5.1.1.4.5. Chief Justice (s) of Supreme Court and High Courts
2.5.1.1.4.6. Heads (CEO’s) of Public Sector Enterprises
2.5.1.1.4.7. Heads of Local Government (City Nazim/ Mayor, City
Naib Nazim/ Deputy Mayor, City Administrator/ Chairman of Local
Government etc)
2.5.1.1.5. Collection Accounts
* “Financial Institutions includes:
a) Any company whether incorporated within or outside Pakistan which transacts the
business of banking or any associated or ancillary business in Pakistan through its
branches within or outside Pakistan and includes a government savings bank, but
excludes the State Bank of Pakistan;
b) A modaraba or modaraba management company, leasing company, investment
bank, venture capital company, financing company, asset management company
and credit or investment institution, corporation or company; and
c) Any company authorised by law to carry on any similar business, as the concerned
Minister-in-Charge of the Federal Government may by notification in the official
Gazette, specify;”
2.5.1.2. BM of Conventional Branch shall submit the case to the concerned RH-
CRBG who shall recommend and submit the same to concerned GH-
CRBG.GH- CRBG shall recommend and submit the same to the Chief CRBG
for approval.
2.5.1.3. BM of Islamic Branch shall submit the case to the RH Business-IB who shall
recommend and submit the same to Group Head Business- Islamic Banking.
Group Head Business- Islamic Banking shall recommend and submit the same
to the Chief IBG for approval.
2.5.1.4. BM of Corporate Branch shall submit the case to the DH-Home Remittances
who shall recommend and submit the same to Group Head F.I., International,
Cash Management & Home Remittances (CIBG). Group Head F.I.,
International, Cash Management & Home Remittances (CIBG) shall
recommend and submit the same to the Chief CIBG for approval.

2.5.2. TYPES OF CUSTOMERS REQUIRING PRIOR APPROVAL OF GROUP

HEAD FOR OPENING OF ACCOUNT
2.5.2.1. Prior approval of Group Head – CRBG (North/South) / Group Head
Business- Islamic Banking / Group Head F.I., International, Cash

BSG MANUAL – DEPOSIT ACCOUNTS Page 46

 Management & Home Remittances (CIBG) is required for opening customers’
accounts falling under the following categories:
2.5.2.1.1. Trust/ Club / Society/Association/ Deeni Madrasa
2.5.2.1.2. NGO/ NPO/ Charitable organization
2.5.2.1.3. Political Party
2.5.2.1.4. Politically Exposed Persons including:
2.5.2.1.4.1. All judges of the Supreme Court and High Courts
2.5.2.1.4.2. Chief Secretaries of Provincial and Federal
governments
2.5.2.1.4.3. Officials of Law Enforcement Agencies of rank DIGs
or equivalent and above
2.5.2.1.4.4. Military officials of rank Brigadier & above (equivalent
for other forces)
2.5.2.1.4.5. Heads of Political Parties
2.5.2.1.4.6. All MNAs, MPAs and Senators
2.5.2.1.4.7. Federal and Provincial Ministers and Ministers of State
2.5.2.1.4.8. Advisors of the Federal and Provincial Governments
2.5.2.1.4.9. Ambassadors/ High Commissioners / Consul Generals
2.5.2.1.4.10. Close relatives of PEPs
2.5.2.1.5. Embassy / Consulate / High Commission
2.5.2.1.6. Executor
2.5.2.1.7. Administrator
2.5.2.1.8. Any individual or entity that has created or has been associated with
a credit or operational loss to the Bank.
2.5.2.2. BM of Conventional Branch shall submit the case to the concerned RH-
CRBG who shall recommend and submit the same to concerned GH- CRBG
for approval.
2.5.2.3. BM of Islamic Branch shall submit the case to the concerned RH Business-IB
who shall recommend and submit the same to Group Head Business- Islamic
Banking for approval.
2.5.2.4. BM of Corporate Branch shall submit the case to the DH-Home Remittances
who shall recommend and submit the same to Group Head F.I., International,
Cash Management & Home Remittances (CIBG) for approval.
2.5.2.5. Group Head shall forward the documents submitted by Trust/
Clubs/Society/Association/ Deeni Madrasa /NGO/NPO/Charitable
Organization/ Political Party to Legal Counsels on Bank’s panel/ Legal
Affairs Division (SAMG) for their clearance before opening the accounts.
2.5.2.6. Approval of Group Head F.I., International, Cash Management & Home
Remittance, CIBGis required for opening Collection Account.
2.5.2.7. Group Head, Assets & Liabilities Management (CRBG)is required for
opening Dividend Warrant Payment Account.
2.5.2.8. For aforementioned approvals, Management Grade of the concerned
Group Head must be MG-3 or above, otherwise approval shall be
obtained from Chief of the Group.

BSG MANUAL – DEPOSIT ACCOUNTS Page 47

 2.5.3. IDENTITY DOCUMENTS

2.5.4. IDENTITY DOCUMENTS REQUIRED FOR OPENING OF ACCOUNTS OF

PAKISTANI NATIONALS /OVERSEAS PAKISTANIS / FOREIGN
NATIONALS OF PAKISTANI ORIGIN:
2.5.4.1. An attested photocopy of any one of the following valid Identity Documents
shall be obtained for opening the accounts of Pakistani Nationals / Overseas
Pakistanis / Foreign Nationals of Pakistani Origin:
2.5.4.1.1. Computerized National Identity Card (CNIC) issued by NADRA
2.5.4.1.2. Smart National Identity Card (SNIC) issued by NADRA
2.5.4.1.3. National Identity Card for Overseas Pakistani (NICOP) issued by
NADRA (NICOP is a mandatory requirement for all Pakistanis
working/residing abroad and holding dual nationality)
2.5.4.1.4. Pakistan Origin Card (POC) issued by NADRA to Foreign Nationals
of Pakistani Origin

2.5.5. IDENTITY DOCUMENTS REQUIRED FOR OPENING OF ACCOUNTS OF

FOREIGN NATIONALS/REGISTERED ALIENS / AFGHAN NATIONALS
2.5.5.1. Account of a Salaried Foreign National shall be opened on Work Visa only.
2.5.5.2. Business Account of a Foreign National shall be opened on Business Visa
only.
2.5.5.3. Accounts of Foreign Nationals shall not be opened on:
2.5.5.3.1. Visit / Tourist Visa
2.5.5.3.2. Any other visa having three months or less validity / stay in Pakistan
2.5.5.4. Foreign Nationals (other than Afghan Nationals)/ Registered Aliens:
2.5.5.4.1. Attested photocopy(ies) of anyone of the following Identity
Documents shall be obtained for opening the account of Foreign Nationals
(other than Afghan Nationals) / Registered Aliens:
2.5.5.4.1.1. Attested photocopies of Valid Passport bearing
Customer’s Particulars, Address, Signature, Photograph, Last entry
into Pakistan & Valid Visa of Pakistan on it or any other proof of
legal stay along with valid passport shall be obtained for opening the
account of Foreign Nationals (other than Afghan Nationals /
Registered Aliens).
2.5.5.4.1.2. Alien Registration Card (ARC) issued by NARA to
Registered Aliens residing in Pakistan (ARC holders can only open
Local Currency Accounts)

2.5.5.5. Afghan Nationals:

2.5.5.5.1. Afghan Nationals shall be treated as Foreign Nationals for opening
of account. They cannot open account on the basis of Proof of Registration
(POR) Card issued by NADRA.
2.5.5.5.2. Attested photocopy(ies) of anyone of the following Identity
Documents shall be obtained for opening the accounts of Afghan Nationals:

BSG MANUAL – DEPOSIT ACCOUNTS Page 48

 2.5.5.5.3. Valid Passport pages bearing Customer’s Particulars, Address,
Signature, Photograph, Last entry into Pakistan & Valid Visa of Pakistan or
any other proof of legal stay along with valid passport
2.5.5.5.4. Alien Registration Card (ARC) issued by NARA to Afghan
Nationals (ARC Holders can open Local Currency Account only)

2.5.6. CNIC WITHOUT PHOTOGRAPH OF THE CUSTOMER

2.5.6.1. In case the CNIC does not contain photograph of customer, in addition to
valid CNIC, BM shall obtain:
2.5.6.1.1. Duly attested copy of Birth Certificate/ Educational Degree or
Certificate/ Driving License/ Service Card/ Pension Book/ NikkahNama/
Insurance Certificate of customer
2.5.6.1.2. Photograph of customer duly attested by gazetted
officer/Nazim/Administrator/bank officer.
2.5.6.1.3. Copy of CNIC of customer without photograph duly attested by the
same person who attested the photograph of customer as per clause ‘b’ above.
2.5.6.2. BM shall ensure that the valid CNIC and the photograph are of the same
person whose account is being opened with the bank.

2.5.7. OPENING OF ACCOUNT WHERE CNIC/SNIC STANDS EXPIRED

2.5.7.1. In case of expired CNIC, account may be opened on the basis of attested
copies of NADRA receipt/token and copy of expired CNIC subject to
condition that Branch shall obtain copy of renewed CNIC of such customer
within 03 months of the opening of account and provided all other formalities
are complied with.
2.5.7.2. For opening of such accounts, customershall be verified through Bio Verisys.
2.5.7.3. In case of unsuccessful Bio Verisys, branch shall follow the process for
verification of CNIC through Verisys as mentioned in Section
“VERIFICATION OF CUSTOMER / CNIC FROM NADRA”.
2.5.7.4. Branch shall obtain copies of NADRA Token &expired CNIC/ SNIC from
the customer.
2.5.7.5. Copy of NADRA Token shall be attested by BSM after verification with the
Original Token. (Unattested photocopy of expired CNIC/ SNIC shall also be
acceptable.)
2.5.7.6. Branch shall scan the Original NADRA Token & copy of expired CNIC/
SNIC (both sides) on IMS along with other account opening formalities.
2.5.7.7. CAPU shall not authorize that account where Original NADRA Token &
copy of expired CNIC/ SNIC (both sides) are not scanned.
2.5.7.8. “CNIC expiry date” fieldin T24 System shall bepopulatedas‘90’ days forward
date from the date of account opening in CP.
2.5.7.9. CAPU shall maintain record of such accounts for follow up.
2.5.7.10. One month before the due date, CAPU shall carry out follow up for
submission of copy of renewed CNIC/SNIC with customer.
2.5.7.11. In case customer fails to submit copy of renewed CNIC/ SNIC before due
date, his / her account shall be marked as “Post No Debit” accordingly.

BSG MANUAL – DEPOSIT ACCOUNTS Page 49

 2.5.7.12. Upon receipt of copy of renewed CNIC/ SNIC:
2.5.7.12.1. Branch shall re-verify the Customer through Bio Verisys to confirm
the genuineness of renewedCNIC/SNIC.
2.5.7.12.2. In case of unsuccessful BIO VERISYS, branch shall follow the
process for verification of renewedCNIC through VERISYS as mentioned in
Section “VERIFICATION OF CUSTOMER / CNIC FROM NADRA”
2.5.7.12.3. Branch shall scan the Front Side of the renewed CNIC/ SNIC of the
signatories along with attested photocopy of its back side.
2.5.7.13. Only CAPU shall remove the posting restrictions on the account where:
2.5.7.13.1. Branch has re-verified the customer through Bio Verisys / verified
the renewed CNIC/SNIC through CNIC Verification Cell.
2.5.7.13.2. Branch has scanned the front side of the Original renewed
CNIC/SNIC along with attested photocopy of its back side on IMS for
removal of posting restriction.

2.5.8. OPENING OF ACCOUNT WHERE CNIC/SNIC HAS BEEN LOST/

AMENDMENTMNT IN CNIC/SNIC HAS BEEN APPLIED BY PROSPECTIVE
CUSTOMER DUE TO DEMOGRAPHIC CHANGES
2.5.8.1. In case of lost CNIC/SNIC or where customer has applied for amendment in
CNIC/SNIC due to demographic changes, account may be opened on the basis
of attested copy of NADRA Token and copy of lost/old CNIC/SNIC subject
to condition that Branch shall obtain copy of duplicate CNIC/SNIC of such
customer within ‘3’ months of the opening of account and provided all other
formalities are complied with.
2.5.8.2. For opening of such account, customer shall be verified through Bio Verisys.
2.5.8.3. In case of unsuccessful Bio Verisys, branch shall follow the process for
verification of CNIC through Verisys as mentioned in Section
“VERIFICATION OF CUSTOMER / CNIC FROM NADRA”.
2.5.8.4. Branch shall obtain copies of NADRA Token & lost/old CNIC/ SNIC from
the customer.
2.5.8.5. Copy of NADRA Token shall be attested by BSM after verification with the
Original Token. (Unattested photocopy of lost/old CNIC/ SNIC shall also be
acceptable.)
2.5.8.6. Branch shall scan the Original NADRA Token & copy of lost/old CNIC/
SNIC (both sides) on IMS along with other account opening formalities.
2.5.8.7. CAPU shall not authorize that account where Original NADRA Token &
copy of lost/old CNIC/ SNIC (both sides) are not scanned.
2.5.8.8. “CNIC expiry date” field in T24 System shall be populated as ‘90’ days
forward date from the date of account opening in CP.
2.5.8.9. CAPU shall maintain record of such accounts for follow up.
2.5.8.10. One month before the due date, CAPU shall carry out follow up for
submission of copy of duplicate CNIC/SNIC with customer.
2.5.8.11. In case customer fails to submit copy of duplicate CNIC/ SNIC before due
date, his / her account shall be marked as “Post No Debit” accordingly.
2.5.8.12. Upon receipt of copy of duplicate CNIC/ SNIC:

BSG MANUAL – DEPOSIT ACCOUNTS Page 50

 2.5.8.12.1. Branch shall re-verify the Customer through Bio Verisys to confirm
the genuineness of duplicate CNIC/SNIC.
2.5.8.12.2. In case of unsuccessful BIO VERISYS, branch shall follow the
process for verification of duplicate CNIC/SNIC through VERISYS as
mentioned in Section “VERIFICATION OF CUSTOMER / CNIC FROM
NADRA”
2.5.8.12.3. Branch shall scan the Front Side of the duplicate CNIC/ SNIC of the
signatories along with attested photocopy of its back side.
2.5.8.13. Only CAPU shall remove the posting restrictions on the account where:
2.5.8.13.1. Branch has re-verified the customer through Bio Verisys / verified
the duplicate CNIC/SNIC through CNIC Verification Cell.
2.5.8.13.2. Branch has scanned the front side of the Original CNIC/SNIC along
with attested photocopy of its back side on IMS for removal of posting
restriction.

2.5.9. AUTO UPDATE OF CUSTOMERS’ CNIC EXPIRY DATE IN T-24 SYSTEM

2.5.9.1. Arrangements have been made with NADRA at HOL to centrally check and
update bank’s record regarding expired customer CNICs on monthly basis,
wherever these stand renewed in NADRA record.
2.5.9.2. During last week of each month, the Account Services Department (ASD),
CP, BSG, HOL shall extract the data of expired CNICs of customers and send
the file to NADRA.
2.5.9.3. NADRA shall check their database for these CNICs and return the latest status
of each CNIC.
2.5.9.4. The information returned by NADRA shall be uploaded at HOL level into
T24 System.
2.5.9.5. T24 System shall bulk update the renewed CNICs with new expiry date as per
NADRA record.
2.5.9.6. Account Services Department (ASD), CP, BSG, HOL shall arrange
centralized printing and mailing of letters to the remaining customers through
courier on monthly basis whose CNICs are found expired at NADRA during
2nd Step above.
2.5.9.7. Undelivered letters shall be sent back to the concerned branches.
2.5.9.8. Branches shall attach these letters with the respective Account Opening
Forms.
2.5.9.9. After the auto update of CNICs in T24 System, the CNIC Expiry Field in T24
System shall show:
2.5.9.9.1. New CNIC Expiry Date, where CNIC found renewed.
2.5.9.9.2. Old expiry date, where CNIC is not yet renewed.
2.5.9.9.3. “31-Dec-2099” as expiry date, where CNIC is renewed for
“LIFETIME”.
2.5.9.10. The “CNIC Revalidation Date” field shall show the date of update after last
checking with NADRA.
2.5.9.11. The process to update CNIC expiry at branches through CAPU would remain
available for update of CNIC expiry on customer’s own request.

BSG MANUAL – DEPOSIT ACCOUNTS Page 51

 2.5.10. SCANNING OF CNIC ON IMS WHILE OPENING NEW ACCOUNTS
2.5.10.1. Branch shall identify the individual against the identification document
presented to the bank with the objective to ensure that identification
document presented is of the same person, i.e., the particulars especially the
photograph, signature, address and other credentials belong to the individual
presenting it.
2.5.10.2. The Original Identification Document shall be obtained from customer to
ascertain genuineness of its photocopy. It is only after verification of the
photocopy with the original that the branch shall enface “Original Seen” on
the photocopy.
2.5.10.3. Using NADRA image in lieu of the copy of CNIC/SNIC/NICOP/Smart
NICOP is strictly prohibited.
2.5.10.4. In case of Successful Biometric Verification of Individuals/ Illiterate Persons
/ Blind or Visionary Impaired Persons/ Sole Proprietors/ Partners, branch shall
scan legible copy of CNIC/SNIC/NICOP/Smart NICOP in all cases and there
is no need to scan Original Identity Document on IMS.
2.5.10.5. In case of Unsuccessful Biometric Verification of Individuals/ Illiterate
Persons / Blind or Visionary Impaired Persons/ Sole Proprietors/ Partners,
branch shall scan Front Side of the Original CNIC/SNIC/NICOP/Smart
NICOP of the Customer(s) / Authorized Signatories& Witness (where
applicable) along with attested photocopy of its rear side on IMS.
2.5.10.6. In Case of Foreign Individual, Original Passport Pages bearing Customer’s
Particulars, Address, Signature, Photograph, Last entry into Pakistan & Valid
Visa of Pakistan shall be scanned on IMS.
2.5.10.7. CAPU shall not authorize those accounts where the Front Side of the Original
CNIC/SNIC/NICOP/Smart NICOP/POC or Original Passport pages have not
been scanned.
2.5.10.8. There is no exception for walk in customers in scanning the front side of
Original CNIC/SNIC/NICOP/Smart NICOP/POC or Original Passport pages.
However, for marketed customers, the RH-CRBG can provide exemption by
sending his recommendation along with photocopy of identity document duly
enfaced with “Original Seen” stamp by the BSM directly to Divisional Head
- CAPU.

2.6. VERIFICATION OF CUSTOMERS THROUGH BIO VERISYS /VERISYS

2.6.1. PROCEDURE OF VERIFICATION OF CUSTOMER THROUGH BIO

VERISYS

2.6.1.1. Biometric Verification of customers having CNIC/SNIC/NICOP/Smart

NICOP is mandatory for opening of their accounts (irrespective of nature &
currency of account).
2.6.1.2. Upon successful Bio Metric Verification, branch shall scan legible copy of
Identity Document of customer at IMS so that CAPU could cross verify the

BSG MANUAL – DEPOSIT ACCOUNTS Page 52

 customer’s details inputted by the branch in T24 System with his/her identity
document.
2.6.1.3. In case of entities, Biometric Verification shall only be applied to the persons
who are authorized to open & operate the account.
2.6.1.4. Branch may use mobile devices for biometric verification of customers
outside the branch premises (wherever available).
2.6.1.5. Where Biometric Verification cannot be carried out due to any reason /
technical issue:
2.6.1.5.1. Customer shall be verified through VERISYS after seeking
approval from GH-CRBG & GH-BS provided branch is satisfied with
CDD/KYC of customer and reason/proof of unsuccessful Biometric
Verification has been recorded/ retained by the branch which may include:
2.6.1.5.1.1. NADRA System/data/connectivity or technical issue
beyond a reasonable time (temporary issue)
2.6.1.5.1.2. NADRA does not have biometric records of prospective
customers (permanent issue)
2.6.1.5.1.3. Customers whose eligible identity documents are other
than biometrically verifiable documents, e.g. Passport/
Alien Registration Card (ARC)/Pakistan Origin Card
(POC). (permanent issue)
2.6.1.5.1.4. Customer’s permanent physical disability, e.g. limbs
disability, uneven texture/ erased / unclear fingerprints,
etc. (permanent issue)
2.6.1.5.1.5. Customer’s temporary issue e.g. wounded/ bandaged
hands/ mehndi, etc. (temporary issue)
2.6.1.5.2. Branch shall scan front side of the Original
CNIC/SNIC/NICOP/Smart NICOP of the Customer along with attested
photocopy of its rear side at IMS for verification of customer through
VERISYS as per Sub-Section “Procedure of Verification of
CNIC/SNIC/NICOP/SMART NICOP/POC through VERISYS”.
2.6.1.5.3. Biometric Verification shall still be required for customers who are
verified through NADRA Verisys due to temporary biometric connectivity or
temporary customer’s related issues. In such cases, Biometric Verification of
the customers shall be carried out as early as possible once the issue is
resolved.
2.6.1.5.4. Till the verification of Customer’s Identity from NADRA through
Bio Verisys / Verisys and verification of CP & Account by CAPU, T24
System shall not allow any debit transaction in the account and branch shall
not deliver the Cheque Book / Debit Card to the customer.
2.6.1.5.5. CAPU shall maintain a log in system / hard form as per below
format and share with GH-CRBG & GH-BS on monthly basis for follow-up
for re-attempting customers’ verification through Bio Verisys:

BSG MANUAL – DEPOSIT ACCOUNTS Page 53

 Sr. A/C A/C Date CNIC/ Reason of Date of
No. No. Title of SNIC/ Unsuccessful Subsequent
A/C NICOP/ Biometric Biometric
Opening Smart Verification Verification
NICOP No.

2.6.1.6. Biometric Verification of an already biometrically verified customer shall be

mandatory for opening of his/her each & every subsequent account in
personal/ official capacity.

2.6.2. PROCEDURE OF VERIFICATION OF CNIC/SNIC/NICOP/SMART

NICOP/POC THROUGH VERISYS
2.6.2.1. In case of unsuccessful BIO VERISYS, branch shall follow the process for
verification of customer/ CNIC/SNIC/NICOP/Smart NICOP/POC through
VERISYS as mentioned below:
2.6.2.2. New CP shall be created and authorized in T-24 System at branch level.
2.6.2.3. After CP authorization by BSM ,AM/SBSO/BSO-General Banking shall
verify CNIC/SNIC/NICOP/Smart NICOP/POC through new version
“CNIC/ID Document Verification from NADRA” and generate CNIC
verification PIN. AM/SBSO/BSO-General Banking shall ensure to generate
CNIC verification pin immediately after CP Authorization.
2.6.2.4. Verification process of CNIC/SNIC/NICOP/Smart NICOP/POC shall be
available through Parent Branch only.
2.6.2.5. In all cases where CNIC/SNIC/NICOP/Smart NICOP//POC expiry date is to
be modified, AM/SBSO/BSO-General Banking shall obtain Valid CNIC and a
Customer Request Form (CRF) from Account Holder and mark such CP as
‘Referred to CPU’ and incorporate request for change in expiry date in
‘Branch Comments’ field.
2.6.2.6. CNIC/SNIC/NICOP/Smart NICOP//POC shall be referred to CAPU through
IMS by using version “Upload to CNIC”
2.6.2.7. Officer CNIC Verification shall verify the CNIC//SNIC/NICOP/Smart
NICOP//POC from NADRA.
2.6.2.8. The verification shall be the responsibility of bank for which customer should
neither be obligated nor the cost of such verification be passed on to the
customer.

2.7. DOCUMENTS / FORMALITIES REQUIRED FOR OPENING OF DIFFERENT

TYPES OF INDIVIDUAL ACCOUNTS
Please refer PART-II for detailed instructions.

BSG MANUAL – DEPOSIT ACCOUNTS Page 54

 2.8. DOCUMENTS / FORMALITIES REQUIRED FOR OPENING OF ACCOUNTS OF
DIFFERENT TYPES OF ENTITIES / CORPORATE CUSTOMERS /
INSTITUTIONAL CUSTOMERS ETC
Please refer PART-III for detailed instructions.

BSG MANUAL – DEPOSIT ACCOUNTS Page 55

 2.9. REGULATORY INSTRUCTIONS
SR. ISSUANCE
SUBJECT CIRCULAR NO.
NO. DATE

DEPOSIT PROTECTION MECHANISM FOR DPC CIRCULAR NO.

1. 22-JUN-18
BANKING COMPANIES 04
PROMULGATION OF PROTECTION OF
EPD CIRCULAR
2. ECONOMIC REFORMS (AMENDMENT) 12-APR-18
LETTER NO. 05
ORDINANCE, 2018
ANTI-MONEY LAUNDERING AND BPRD CIRCULAR
3. COMBATING THE FINANCING OF LETTER NO. 29 OF 14-NOV-17
TERRORISM (AML/CFT) REGULATIONS 2017
ANTI-MONEY LAUNDERING AND
BPRD CIRCULAR
COMBATING THE FINANCING OF
4. LETTER NO. 20 OF 14-JUN- 17
TERRORISM (AML/CFT) REGULATIONS
2017
ANTI-MONEY LAUNDERING AND
COMBATING THE FINANCING OF BPRD CIRCULAR
5. 26-DEC-16
TERRORISM (AML/CFT) REGULATIONS : LETTER NO. 38
ANNEXURE – I
ANTI-MONEY LAUNDERING AND
COMBATING THE FINANCING OF
BPRD CIRCULAR
6. TERRORISM (AML/CFT) REGULATIONS- 21-NOV-16
LETTER NO. 35
THE REQUIREMENT OF NATIONAL TAX
NUMBER (NTN)
MAINTENANCE OF RECORD OF EPD CIRCULAR
7. TRANSACTIONS CONDUCTED THROUGH LETTER NO. 03 OF 23-FEB-16
FOREIGN CURRENCY ACCOUNTS 2016
ANTI-MONEY LAUNDERING AND
BPRD CIRCULAR 08-JUN-15
8. COMBATING THE FINANCING OF
LETTER NO. 13
TERRORISM (AML/CFT) REGULATIONS
ANTI-MONEY LAUNDERING/COMBATING BPRD CIRCULAR
9. FINANCING OF TERRORISM (AML/CFT) LETTER NO. 06 OF 06- FEB-14
REGULATIONS 2014
ANTI-MONEY LAUNDERING AND BPRD CIRCULAR
10. COMBATING THE FINANCING OF LETTER NO. 22 OF 19-AUG-13
TERRORISM (AML/CFT) REGULATIONS 2013
CLARIFICATION REGARDING OPERATIONS
EPD CIRCULAR
OF PRIVATE 27-FEB -13
11. LETTER NO. 03 OF
FOREIGN CURRENCY ACCOUNTS
2013
ANTI-MONEY LAUNDERING AND
BPRD CIRCULAR
12. COMBATING THE FINANCING OF 13-SEP-12
NO. 02
TERRORISM (AML/CFT) REGULATIONS

BSG MANUAL – DEPOSIT ACCOUNTS Page 56

 BPRD CIRCULAR
13. PRUDENTIAL REGULATIONS M-1 TO M-5 12-MAR-12
LETTER NO. 04
BPRD CIRCULAR
14. PRUDENTIAL REGULATIONS M-1 TO M-5 6-JAN-12
LETTER NO. 01
OPENING OF ACCOUNTS ON THE BASIS OF
BPRD CIRCULAR
15. NADRA RECEIPT/ TOKEN IN CASE OF 29-AUG-11
LETTER NO. 20
EXPIRED CNICS
PRUDENTIAL REGULATION M-1 –
OBTAINING COMPUTERIZED NATIONAL BPRD CIRCULAR
16. 30-SEP-09
IDENTITY CARD (CNIC) FROM ALL THE LETTER NO. 30
CUSTOMERS OF BANKS / DFIS
PRUDENTIAL REGULATION M-1-
OBTAINING COMPUTERIZED NATIONAL BPRD CIRCULAR
17. 3-JUL-09
IDENTITY CARD (CNIC) FROM ALL THE LETTER NO. 18
BANKS / DFIS CUSTOMERS / CLIENTS
PRUDENTIAL REGULATION M-1-
OBTAINING COMPUTERIZED NATIONAL BPRD CIRCULAR
18. 31-DEC-08
IDENTITY CARD (CNIC) FROM ALL THE LETTER NO. 39
BANKS / DFIS CUSTOMERS / CLIENTS
PRUDENTIAL REGULATION M-1-
OBTAINING COMPUTERIZED NATIONAL BPRD CIRCULAR
19. 30-JUN-08
IDENTITY CARD (CNIC) FROM ALL THE LETTER NO. 18
BANKS / DFIS CUSTOMERS / CLIENTS
PRUDENTIAL REGULATION M-1-
OBTAINING COMPUTERIZED NATIONAL BPRD CIRCULAR
20. 4-APR-08
IDENTITY CARD (CNIC) FROM ALL THE LETTER NO. 06
BANKS/DFIS CUSTOMERS/CLIENTS
PRUDENTIAL REGULATION M-1-
OBTAINING COPIES OF COMPUTERIZED
BPRD CIRCULAR
21. NATIONAL IDENTITY CARD (CNIC) FROM 31-DEC-07
LETTER NO. 41
ALL THE BANKS/DFIS CUSTOMERS
/CLIENTS
PRUDENTIAL REGULATION M-1-
OBTAINING COMPUTERIZED NATIONAL BPRD CIRCULAR
22. 2-JUL-07
IDENTITY CARD (CNIC) FROM ALL THE LETTER NO. 19
BANKS/DFIS CUSTOMERS /CLIENTS
PRUDENTIAL REGULATION M-1, OPENING BPRD CIRCULAR
23. 30-MAR-07
OF ACCOUNTS LETTER NO. 10
COPIES OF CNICS OF GOVERNING BODY &
EXECUTIVE BODY OF PAKISTAN DEFENCE BPRD CIRCULAR
24. 16-JAN-07
OFFICERS HOUSING AUTHORITY OR LETTER NO. 01
SIMILAR OTHER AUTHORITIES
REQUIREMENT OF DOCUMENTS FOR BPRD CIRCULAR
25. 8-DEC-06
OPENING ACCOUNT UNDER PRUDENTIAL LETTER NO. 28

BSG MANUAL – DEPOSIT ACCOUNTS Page 57

 REGULATION M-1
PRUDENTIAL REGULATION M-1-
VERIFICATION COST OF COMPUTERIZED BPRD CIRCULAR
26. 26-SEP-06
NATIONAL IDENTITY CARDS (CNICS) OF LETTER NO. 22
THE BANK/DFI CUSTOMERS/ CLIENTS
PRUDENTIAL REGULATIONS - ANTI MONEY BPD CIRCULAR NO.
27. 8-JUL-06
LAUNDERING MEASURES 05
PRUDENTIAL REGULATION M-1-
OBTAINING COMPUTERIZED NATIONAL BPD CIRCULAR
28. 1-JUL-06
IDENTITY CARD (CNIC) FROM ALL THE LETTER NO. 12
BANKS/DFIS CUSTOMERS /CLIENTS
OPENING OF ACCOUNTS IN EARTHQUAKE
BPD CIRCULAR
29. AFFECTED AREAS IN THE ABSENCE OF 17-JUN-06
LETTER NO. 10
CNIC AND OTHER DOCUMENTS
PRUDENTIAL REGULATION M-1-
OBTAINING COMPUTERIZED NATIONAL BPD CIRCULAR
30. 26-NOV-05
IDENTITY CARD (CNIC) FROM ALL THE LETTER NO. 46
BANK CLIENTS
INTRODUCTION OF BASIC BANKING BPD CIRCULAR NO.
31. 29-NOV-05
ACCOUNT 30 OF 2005
PRUDENTIAL REGULATION M-1-
BPD CIRCULAR
32. REQUIREMENTS FOR BANK CUSTOMERS 29-AUG-05
LETTER NO. 32
HAVING CNIC WITHOUT PHOTOGRAPH
PRUDENTIAL REGULATION M-1-
BPD CIRCULAR
33. OBTAINING CNIC FROM ALL THE BANK 2-JUN-05
LETTER NO. 18
CLIENTS
KNOW YOUR CUSTOMER (PRUDENTIAL
BPD CIRCULAR
34. REGULATION M-1)- BANKING FACILITIES 18-MAR-05
LETTER NO. 10
TO NICOP/POC HOLDERS
CLARIFICATION-KNOW YOUR CUSTOMER
BPD CIRCULAR
35. (PRUDENTIAL REGULATION M-1)- 6-JUL-04
LETTER NO. 25
INCENTIVE TO REGISTERED ALIENS
KNOW YOUR CUSTOMER (PRUDENTIAL
REGULATION M-1)- INCENTIVE TO BPD CIRCULAR
36. 5-JUN-04
REGISTERED ALIENS RESIDING IN LETTER NO. 19
PAKISTAN
PRUDENTIAL REGULATION NO. XI - KNOW BPD CIRCULAR
37. 4-OCT-03
YOUR CUSTOMER (KYC) LETTER NO. 28
PRUDENTIAL REGULATION XI: KNOW BPD CIRCULAR NO.
38. 29-MAR-03
YOUR CUSTOMER (KYC) 10

BSG MANUAL – DEPOSIT ACCOUNTS Page 58

 2.10. LIST OF SUPERSEDED INTERNAL CIRCULARS
SR. CIRCULAR ISSUANCE
SUBJECT
NO. NO. DATE
ESTABLISHMENT OF DEPOSIT PROTECTION P/ INST /2018
1. 12-JUL-18
CORPORATION (DPC) /224
GUIDELINES & REVISED SET OF DOCUMENTS
2. REQUIRED FOR OPENING OF ACCOUNTS – INST/2018/186 01-JUN-18
AMENDMENT
TITLE OF BUSINESS / ENTITY ACCOUNT CONTAINING P/ INST/ 2018/
3. 23-APR-18
ABBREVIATIONS 135
HANDLING OF FOREIGN CURRENCY ACCOUNTS AND P/ INST /2018
4. 23-APR-18
RELATED CASH TRANSACTIONS /134
PROHIBITION OF PERSONAL ACCOUNTS FOR
5. P/INST/2018/49 31-JAN-18
BUSINESS PURPOSES-AMENDMENT
GUIDELINES & REVISED SET OF DOCUMENTS
P/ INST /2017
6. REQUIRED FOR OPENING OF ACCOUNTS – 03-MAR-17
/106
AMENDMENT
GUIDELINES & REVISED SET OF DOCUMENTS
P/ INST /2017
7. REQUIRED FOR OPENING OF ACCOUNTS – 28-FEB-17
/99
AMENDMENT
8. CUSTOMER'S ACKNOWLEDGEMENT FOR DELIVERY
OF TERMS & CONDITIONS GOVERNING THE P/INST-
27-JUN-16
ACCOUNTS ALONG WITH COPY OF SIGNED ACCOUNT 2016/226
OPENING FORM
9. CHANGE IN PROCESS OF CNIC VERIFICATION FROM
P/ INST/ 2016/
NADRA (ADDITION OF OPTION FOR BIOMETRIC 20-JUN-16
213
VERIFICATION)
10. AUTOMATED HANDLING OF SECURITY DEPOSIT FOR
OVERSEAS EMPLOYMENT UNDER EMIGRATION P/INST/2016/208 13-JUN-16
RULES 1979
11. GUIDELINES & REVISED SET OF DOCUMENTS
REQUIRED FOR OPENING OF ACCOUNTS - P/INST/2016/148 5-MAY-16
AMENDMENT
12. PAPERLESS ACCOUNT OPENING – SCANNING OF
SIGNED AOF / CP / KYC / CDD FORMS P/ INST/2016/49 17-FEB-16

13. SELECTION OF ABL BRANCH BY CUSTOMER FOR

P/ INST/2016/48 17-FEB-16
ACCOUNT OPENING
14. PROHIBITION OF PERSONAL ACCOUNTS FOR
P/INST-2016/47 16-FEB-16
BUSINESS PURPOSES .
15. GUIDELINES & REVISED SET OF DOCUMENTS
P/INST-
REQUIRED FOR OPENING OF ACCOUNTS - 16-NOV-15
2015/374
AMENDMENT.

BSG MANUAL – DEPOSIT ACCOUNTS Page 59

 16. NON COMPLIANCE OF REGULATIONS GOVERNING P/INST-
24-JUL-15
PRIVATE NON-RESIDENT RUPEE ACCOUNTS. 2015/251
17. P/INST-
REVISED BANKING SERVICES MANUALS. 8-JUL-15
2015/235
18. SCANNING OF CNIC WHILE OPENING NEW P/INST-
24-JUN-15
ACCOUNTS. 2015/217
19. OPENING AND MAINTENANCE OF FOREIGN P/INST-
16-APR-15
CURRENCY ACCOUNTS. 2015/137
20. GUIDELINES AND REVISED SET OF DOCUMENTS P/INST-
16-MAR-15
REQUIRED FOR OPENING OF ACCOUNTS. 2015/107
21. BANKING SERVICES TO VISUALLY IMPAIRED/BLIND
P/INST-2015/90 09-MAR-15
PERSONS.
22. SECURITY DEPOSIT ACCOUNT FOR OVERSEAS
P/INST-2015/76 27-FEB-15
EMPLOYMENT.
23. P/INST-
TITLE OF ACCOUNT. 19-DEC-14
2014/372
24. P/INST-
BANKING ARRANGEMENTS WITH NBP/ SBP. 27-AUG-14
2014/260
25. P/INST-
INITIAL DEPOSIT FOR OPENING OF ACCOUNT(S). 04-JUL-14
2014/201
26. SET OF DOCUMENTS REQUIRED FOR OPENING OF P/INST-
01-JUL-14
ACCOUNT OF STUDENT. 2014/191
27. P/INST-
OPENING OF ACCOUNTS OF MUSTAHIQEEN-E-ZAKAT . 17-DEC-13
2013/395
28. P/INST-
PAPERLESS ACCOUNT OPENING. 07-OCT-13
2013/320
29. P/INST-
AML / CFT REGULATIONS - AMENDMENTS 01-OCT-13
2013/311
30. OPERATION IN MINOR ACCOUNT UPON ATTAINMENT P/INST-
27-SEP-13
OF AGE OF MAJORITY . 2013/304
31. GUIDELINES AND REVISED SET OF DOCUMENTS
P/INST-
REQUIRED FOR OPENING OF ACCOUNTS - 27-SEP-13
2013/303
AMENDMENT .
32. P/INST-
ACCOUNTS OF SALARIED PERSONS . 16-AUG-13
2013/253
33. P/INST-
PAPERLESS ACCOUNT OPENING . 14-JUN-13
2013/179
34. SOLE PROPRIETORSHIP ACCOUNT - NTN CERTIFICATE P/INST-
15-MAY-13
. 2013/150
35. GUIDELINES AND REVISED SET OF DOCUMENTS
P/INST-2013/87 21-MAR-13
REQUIRED FOR OPENING OF ACCOUNTS.
36. ACCEPTANCE OF PAKISTAN SMART NATIONAL
P/INST-2013/76 13-MAR-13
IDENTITY CARD (SNIC) ISSUED BY NADRA .

BSG MANUAL – DEPOSIT ACCOUNTS Page 60

 37. CLARIFICATION REGARDING OPERATIONS OF
P/INST-2013/71 11-MAR-13
PRIVATE FOREIGN CURRENCY ACCOUNTS .
38. AMENDMENT / DELETION IN BOOK OF
P/INST-2013/37 07-FEB-13
INSTRUCTIONS.
39. P/INST-
SOLE PROPRIETORSHIP ACCOUNTS . 22-NOV-12
2012/357
40. P/INST-
REQUIREMENT OF STAMP FOR ACCOUNT OPENING . 14-NOV-12
2012/346
41. DOCUMENTS REQUIRED FOR OPENING OF
P/INST-
GOVERNMENT ACCOUNTS, ACCOUNTS OF 13-NOV-12
2012/343
AUTOMONOUS BODIES, ARMED FORCES ETC .
42. P/INST-
AML / CFT REGULATIONS. 30-OCT-12
2012/332
43. CORRIGENDUM-COMPULSORY SCANNING OF CNIC
P/INST-
AT THE TIME OF ACCOUNT OPENING IN T24 SYSTEM 08-OCT-12
2012/310
310
44. COMPULSORY SCANNING OF CNIC AT THE TIME OF P/INST-
13-SEP-12
ACCOUNT OPENING IN T24 SYSTEM . 2012/279
45. P/INST-
MUSTAHQEEN-E-ZAKAT - OPENING OF ACCOUNTS . 03-SEP-12
2012/265
46. AUTO SELECTION OF RISK CATEGORY BASED ON P/INST-
25-JUL-12
PROFESSION CODE 2012/237
47. P/INST-
SOLE PROPRIETORSHIP ACCOUNTS. 03-JUL-12
2012/208
48. ACCOUNT OPENING OF SMALL FARMERS / P/INST-
06-APR-12
SHOPKEEPERS / LABOURS / HOUSEWIVES . 2012/100
49. RISK CATEGORIZATION . P/INST-2012/20 20-JAN-12
50. AMENDMENT IN DEPOSIT ACCOUNTS - INDIVIDUAL
P/INST-2012/19 19-JAN-12
ACCOUNTS - ILLITERATE .
51. AMENDMENT IN OPERATIONS MANUAL - ACCOUNTS P-INST-2011-
2-NOV-11
DEPOSIT (PARTNERSHIP ACCOUNTS). 317
52. P-INST-2011-
ACCOUNT OPENING. 20-SEP-11
275
53. OPENING OF ACCOUNT HOUSEWIVES / OTHER P-INST-2011-
20-SEP-11
DEPENDENTS RECEIVING HOME REMITTANCES. 274
54. OPENING OF ACCOUNTS ON THE BASIS OF NADRA P-INST-2011-
12-SEP-11
RECEIPT/ TOKEN INCASE OF EXPIRED CNIC'S . 262
55. OPENING OF ACCOUNTS WITH CNIC HAVING THUMB P-INST-2011-
24-AUG-11
IMPRESSION . 250
56. OPENING OF ACCOUNTS WITHOUT PERSONAL P-INST-2011-
13-AUG-11
APPEARANCE 240
57. P-INST-2011-
OPENING OF ACCOUNT OF MUSTAHIQEEN-E-ZAKAT . 26-JUL-11
220

BSG MANUAL – DEPOSIT ACCOUNTS Page 61

 58. AMENDMENT IN OPERATIONS MANUAL - ACCOUNTS P-INST-2011-
08-JUL-11
DEPOSIT . 202
59. P-INST-2011-
MINOR ACCOUNTS . 21-JUN-11
173
60. AMENDMENT IN OPERATIONS MANUAL - DEPOSIT P-INST-2011-
11-JUN-11
ACCOUNTS. 158
61. OPENING OF ACCOUNTS WITHOUT COMPLETION
P-INST-2011-
OFACCOUNT OPENING FORMALITIES INCLUDING 24-MAY-11
135
KYC/CDD.
62. P-INST-2011-
SIMPLIFY THE ACCOUNT OPENING PROCESS . 03-MAY-11
113
63. CUSTOMER SIGNATURE ON ACCOUNT OPENING
P-INST-2011-93 09-APR-11
FORMS.
64. GUIDELINES OF FILLING OF CUSTOMER
PROFILE/ACCOUNT OPENING/SPECIMEN SIGNATURE P/INF-2010/257 20-SEP-10
CARDS AND KYC FORMS
65. TRANSACTIONS REQUIRE PERSONAL PRESENCE P/INST/2010/ 01-NOV-
253 2010
66. AFFIXATION OF COMPANY SEAL DEPENDS UPON THE P-INST-2010-
01-NOV-10
PROVISION OF ARTICLE OF ASSOCIATION . 252
67. P-INST-2010-
ACCOUNT OPENING - SIGNATURE ON CNIC . 29-SEP-10
224
68. RETAINING THE SPECIMEN SIGNATURE CARDS WITH P-INST-2010-
08-SEP-10
ORIGINAL ACCOUNT OPENING FORM. 202
69. REQUIREMENT OF CNIC NUMBER OF NEXT OF KIN IN P-INST-2010-
28-JUL-10
CUSTOMER PROFILE (CP). 161
70. ACCOUNT DEPOSIT MANUAL - GOVERNMENT P-INST-2010-
14-JUN-10
ACCOUNT(S) . 113
71. CORRIGENDUM PRUDENTIAL REGULATION M-1
OBTAINING COMPUTERIZED NATIONAL IDENTITY
P-INST-2010-47 04-MAR-10
CARD (CNIC) FROM ALL THE CUSTOMERS OF
BANKS/DFIS .
72. ACCOUNT OPENING - SIGNATURE ON CNIC P-INST-2010-17 11-JAN-10
73. RISK CATEGORIZATION HIGH (H) - MODERATE (M) - P-INST-2009-
12-OCT-09
LOW (L). 306
74. P-INST-2009-
INITIAL DEPOSIT FOR OPENING OF ACCOUNT(S). 07-JUL-09
215
75. ACCOUNT OPENING FORMS (AOFS) - TERMS & P-INST-2008-
29-OCT-08
CONDITIONS 285
76. AMENDMENT IN DEPOSIT ACCOUNTS - OPERATIONS P-INST-2008-
07-SEP-08
MANUAL. 232
77. P-INST-2008-
MUSTAHQEEN-E-ZAKAT - OPENING OF ACCOUNTS 26-JUL-08
177

BSG MANUAL – DEPOSIT ACCOUNTS Page 62

 78. CNIC VERIFICATION/ ATTESTATION FOR OPENING OF P-INST-2008-
30-JUN-08
ACCOUNTS. 145
79. ACCOUNT OPENING FORMS (AOFS) - TERMS & P-INST-2008-
17-JUN-08
CONDITION. 126
80. AFGHAN NATIONALS/REGISTERED ALIENS - OPENING P-INST-2008-
12-JUN-08
OF ACCOUNTS. 120
81. AFGHAN NATIONALS - OPENING OF ACCOUNTS. P-INST-2008-98 16-MAY-08
82. CNIC FROM ALL CUSTOMERS/CLIENTS. P-INST-2008-70 31-MAR-08
83. OBTAINING OF FRESH AOF & SS CARDS IN LIEU OF
BURNT ACCOUNT OPENING FORMS AND SS CARDS AT P/INST-2008/30 14-FEB-08
BRANCHES
84. PRUDENTIAL REGULATION M-1, OPENING OF P-INST-2007-
29-SEP-07
ACCOUNTS 190
85. SBP INSPECTION - 2006-PROCEDURE FOR OPENING OF P-INST-2007-
17-SEP-07
ACCOUNT 173
86. UPDATING OF CNIC RECORD AGAINST THE EXISTING P-INST-2007-
31-JUL-07
ACCOUNTS 136
87. PRUDENTIAL REGULATION M-1, OPENING OF
P-INST-2007-64 03-APR-07
ACCOUNTS
88. ADDENDUM- DEPOSIT ACCOUNT OPERATIONAL
P-INST-2007-54 22-MAR-07
MANUAL- OPEN ING OF TRUST ACCOUNT
89. ALLIED BASIC BANKING ACCOUNT P-INST-2007-21 27-JAN-07
90. COPIES OF CNICS OF GOVERNING BODY &
EXECUTIVE BODY OF PAKISTAN DEFENCE OFFICERS
P-INST-2007-20 24-JAN-07
HOUSING AUTHORITY OR SIMILAR OTHER
AUTHORITIES
91. REQUIREMENT OF DOCUMENTS FOR OPENING P-INST-2006-
13-DEC-06
ACCOUNT UNDER PRUDENTIAL REGULATION M-1 221
92. ALLIED BASIC BANKING ACCOUNT
(Clause No.4 regarding automatic closure of account due to P-INST-2006-32 22-FEB-06
zero balance has been superseded)
93. PRUDENTIAL REGULATION XI: KNOW YOUR
P-INST-2003-51 3-APR-03
CUSTOMER (KYC)
94. OPENING / OPERATION OF ACCOUNT BY BLIND P-INST-1988-
27-DEC-88
PERSON. 147
95. ACCOUNTS OF POLITICAL PARTIES. P-INST-1980-7 17-JAN-80
96. P-INST-1978-
OPENING OF ACCOUNTS. 18-OCT-78
223
97. P-INST-1978-
OPENING OF ACCOUNTS - CERTIFICATES. 25-SEP-78
204
98. P-INST-1978-
OPENING OF ACCOUNTS. 14-SEP-78
194
99. OPENING OF NEW ACCOUNTS P-INST-1977- 14-SEP-77

BSG MANUAL – DEPOSIT ACCOUNTS Page 63

 144
100. OPENING OF FOREIGN CURRENCY ACCOUNTS BY
PAKISTANIS LIVING ABROAD AND FOREIGN
P-INST-1976-46 15-APR-76
NATIONALS RESIDING IN AND OUTSIDE PAKISTAN
WITH BANKS IN PAKISTAN

2.11. SUPERSEDED PART OF BOOK OF INSTRUCTIONS (VOLUME - 1)

5.2. DESCRIPTION 5.3. EDITION
6. Department-1: Deposits Part-I & Part-II 6.1. 1997

BSG MANUAL – DEPOSIT ACCOUNTS Page 64

3. FUNCTIONAL RESPONSIBILITIES
AM/SBSO/BSO-GENERAL BANKING
a) Posting of data in the system for creation of CP & opening of account
b) Responding queries of CAPU
c) Input of data in the system in case of Paperless Account Opening in front of customer
d) Scanning of all the supporting document(s) in the system.

AMBS-CD (CD INCHARGE)]

a) Custody of Account Opening Forms, Customer Profiles, CDD/KYC Forms and other
related documents

BANKING SERVICES MANAGER (BSM)

a) Opening of account
b) Verification of data inputted in the system from source documents
c) Supervision of the transaction in system.
d) Custody of Account Opening Forms, Customer Profiles, CDD/KYC Forms and other
related documents

BRANCH MANAGER (BM)

a) Customer Due Diligence
b) Opening of Account

4. INTERDEPENDENCIES
Sr. No. Detail Description of Inter Section No. Relevant Remarks (If
Dependency Group(s) Any)

NIL

5. PROCESS FLOWS
5.1. CUSTOMER DUE DILIGENCE (CDD) / KNOW YOUR CUSTOMER / CUSTOMER
RISK CATEGORIZATION / PERIODICAL REVIEW OF RISK CATEGORIES /

TASK
ACTIONS RESPONSIBILITY
CODE
5.1.1.
Personal Presence of customer is mandatory
for opening of account. --

BSG MANUAL – DEPOSIT ACCOUNTS Page 65

 5.1.2. BSM / SBSM / BM / Officer
BSM/ SBSM or Officer authorized (IN WRITING) to authorized/ designated (in
open accounts shall specifically ensure that writing)
“Account Opening Forms” and specimen signature
cards (where SS Card is not included in AOF) are
signed in their presence and he/ she shall “Admit”
the signatures by putting signature “Admitted
Stamp” along with his / her signatures, on all
documents. Specimen signature should be within
the block, or two lines should be drawn on both
sides of the signature to avoid any addition /
alteration at a later stage.

5.1.3. BSM / SBSM / BM / Officer

Opening of account shall be approved by Banking authorized/ designated (in
Services Manager (BSM) / Branch Manager (BM) writing)
or designated officer.

5.1.4. BSM / SBSM / BM / Officer

The BSM / SBSM / BM or Officer authorized / authorized/ designated (in
designated will perform due diligence procedure writing)
and ensure strict adherence to “Know Your
Customer” (KYC) principles and will
be responsible for interviewing prospective
customer and obtain sufficient information about
the reputation of the customer, legitimacy of
his/her business and nature, volume and sources
of funds expected in the account. They will also
monitor the account activity and funds expected
in the account.

5.1.5. BSM / SBSM / BM / Officer

Opening of account shall be approved by BSM/ authorized/ designated (in
SBSM / BM or designated officer. writing)
5.1.6. Account shall not be opened if CDD is found BM/BSM
un-satisfactory; moreover information
regarding such attempts shall be reported to
FMU through Compliance Group by the
BM/BSM n prescribed format i.e. “Reporting
of Unsatisfactory CDD” on monthly basis for
onward submission / action.
5.1.7. Periodical Review of Risk Categories: BSM
BSM shall:
Run the “Enquiry for AC's KYC Risk/Review

BSG MANUAL – DEPOSIT ACCOUNTS Page 66

 Details” available in BSM Menu in T24
System on weekly basis to generate the List of
accounts where periodic review of Risk
Category has become due.
5.1.8. Save the said list in excel / hard form and BSM
provide the same to BM for revision of KYC
Profiles of customers

5.1.9. BM shallsign the CDD/ KYC Forms & EDD BM

Forms (EDD is required in case of High Risk
Accounts) of respective customers.
5.1.10. Handover the revised CDD/ KYC Forms & AM/ SBSO / BSO-General
EDD Forms to AM/ SBSO / BSO-General Banking/BSM
Banking for updating in T24 System and
uploading on IMS
5.1.11. Update the CDD / KYC & EDD Profile of AM/ SBSO / BSO-General
respective customers (EDD is required in case Banking /BSM
of High Risk Accounts) in T24 System which
shall be authorized by BSM.
5.1.12. Upload CDD / KYC Forms & EDD Forms AM/ SBSO / BSO-General
(EDD is required in case of High Risk Banking /BSM
Accounts) on IMS which shall be referred to
CG for verification after authorization by
BSM.
5.1.13. Original Identity Documents shall be BM//Officiating BM /BSM
scrutinized by BM//Officiating BM /BSM to
verify the genuineness of customer in all cases
(even if photo copies provided by the customer
are already attested by Gazetted Officer /
Nazim/ Administrator etc.)
5.1.14. BM
Upon satisfaction, BM shall sign off the Account
Opening Form & Customer Profile Form along-
with IBS No / EIN (in case of Non-IBS Holder) for
authorizing the branch officials to open the
account.

5.1.15. BSM shall also sign off the Account Opening Form, BSM
Customer Profile along-with IBS No / EIN (in case
of Non-IBS Holder) to certify that all particulars
have been correctly mentioned thereon.

5.1.16. BSM shall “Admit” the customers’ signatures BSM

with full signatures along with IBS No. / EIN
(in case of Non-IBS Holder) & “Signature

BSG MANUAL – DEPOSIT ACCOUNTS Page 67

 Admitted Stamp” on Account Opening
Form, SS Card and Customer Profile Form.
5.1.17. BSM shall “Verify” the Customers’ Signatures BSM
with full signatures along with IBS No. / EIN
(in case of Non-IBS Holder) &“Signature
Verified Stamp” on all other documents
required for opening the account.
5.1.18. BSM shall ensure that all relevant columns of BSM
Account Opening Form and CP Form have
been filled in by the customer.
5.1.19. Account Opening Forms, Customer Profile AM / SBSO/BSO-General
Forms, CDD/KYC Forms/ EDD Forms and Banking & BSM
other documents relating to all type of
accounts shall be pasted in the binders date
wise and kept under the joint custody of the
AM / SBSO/BSO-General Banking & BSM.
5.1.20. AOF, CP Form and CDD/KYC Form shall be AM / SBSO/BSO-General
scanned & uploaded on IMS and referred to Banking & BSM
CAPU on the same day of Account Opening
by observing the TAT.
5.1.21. SS Cards shall be pasted with the Account AM / SBSO/BSO-General
Opening Forms in case of Partnership, Banking & BSM
Corporate and Institutional Customers.
5.2. DELIVERY OF THE COPY OF AOF & CP FORM ALONG WITH TERMS &
CONDITIONS BOOKLET TO THE CUSTOMER

TASK
ACTIONS RESPONSIBILITY
CODE
5.2.1. BSM shall obtain Customer’s Signature / both BSM
Right & Left Thumb Impressions (or impression (s)
of any other finger(s) if customer is Thumbless)
on the aforementioned “Customer’s
Acknowledgement”(Urdu/English as the case
may be) as receipt of the Terms & Conditions
Booklet & copy of signed Account Opening
Form & CP Form.
5.2.2. BSM shall verify the Signature/ Thumb BSM
Impressions of the customer obtained on the
said Acknowledgement by enfacing “Account
Holder’s Signature verified” Stamp / “Left &
Right Thumb Impressions verified” Stamp
under his/her full signature & IBS No. / EIN
(in case of Non-IBS Holder).
5.2.3. “Customer’s Acknowledgement” shall be AM / SBSO/BSO-General
detached from the Terms & Conditions

BSG MANUAL – DEPOSIT ACCOUNTS Page 68

 Booklet. Banking / BSM
5.2.4. Branch shall hand over the Terms & AM / SBSO/BSO-General
Conditions Booklet along with copy of signed Banking / BSM
Account Opening Form & CP Form to the
customer.
5.2.5. Branch shall scan & upload the Customer’s
AM / SBSO/BSO-General
Acknowledgement on IMS along with AOF. Banking & BSM
5.2.6. CAPU shall ensure that signed CAPU
Acknowledgement is available with the
uploaded documents.
5.2.7. “Customer’s Acknowledgement” shall be AM / SBSO/BSO-General
attached with Account Opening Form as Banking & BSM
permanent record.
5.3. ISSUANCE OF DEBIT CARDS TO EDUCATED CUSTOMERS HAVING SHAKY
SIGNATURES

TASK
ACTIONS RESPONSIBILITY
CODE
5.3.1. Literate Account Holder with shaky Account Holder
signatures/thumb impressions shall provide
attested photocopy of his/her Matric
Certificate while applying for Debit Card
5.3.2. Account holder and a witness (known to the Account Holder &
customer) shall personally visit the branch Witness
along with their Original CNICs / SNICs.
5.3.3. CNIC/SNIC copies of the customer and BM/ BSM
witness shall be obtained and marked as
original seen by the BM/ BSM to process
the request for issuance of Debit Card.
5.3.4. New Account Holder having shaky Account Holder
signature shall apply for issuance of Debit
Card at the time of account openingon
Account Opening Form and submit
Undertaking duly signed by him/her
(signature shall be taken on indemnity form
only as evidence of shakiness). He/ She
shall also enface his/ her both thumb
impressions on indemnity in the presence of
BM / BSM and witness.
5.3.5. Existing account holder having shaky Account Holder
signature shall apply for issuance of Debit
Card on Customer Request Form (For
Issuance of Debit Card) (to be printed
through EFS application) and submit

BSG MANUAL – DEPOSIT ACCOUNTS Page 69

 Undertaking duly signed by him/her
(signature shall be taken on indemnity form
only as evidence of shakiness) . He/ She
shall also enface his/ her both thumb
impressions on indemnity in the presence
of BM / BSM and witness.
5.3.6. Witness signatures (as per CNIC/ SNIC) Witness
shall also be obtained on the customer’s BM/ BSM
indemnity in presence of BM/ BSM.
5.3.7. The customer’s request shall be processed BM
only upon recommendation of the BM of
the branch who shall also sign the
customer’s indemnity at the provided place.
5.3.8. Personal visit of the customer along with Account Holder &
the witness known to him/ her shall be Witness
mandatory for collection of the Debit Card.
Preferably the witness should be same
person who had accompanied customer at
the time of signing request/indemnity for
issuance of Debit Card.
5.3.9. Debit Card shall be handed over to the AM / SBSO/BSO-General
customer after obtaining his/ her both Banking
thumb impressions on the respective
register, which shall be verified by AM /
SBSO/BSO-General Banking.
5.3.10. Witness signatures (as per CNIC/ SNIC) Witness
shall also be obtained on the respective
register.
5.3.11. All aforementioned documents shall be AM / SBSO/BSO-General
pasted with AOF as permanent record. Banking & BSM
5.3.12. In case where signatures of the account AM / SBSO/BSO-General
holder become shaky after issuance of Debit Banking & BSM
Card, Undertaking shall be obtained from
the account holder upon conversion of
his/her account into photo account.
5.4. PROCEDURE OF CP CREATION OF INDIVIDUALS / SOLE PROPRIETORS IN
T24 SYSTEM

TASK
ACTIONS RESPONSIBILITY
CODE
5.4.1. Visit the branch for Account Opening Customer

5.4.2. Conduct an interview for the purpose of BM

assessing the genuineness of customer and for

BSG MANUAL – DEPOSIT ACCOUNTS Page 70

 due diligence
5.4.3. Upon satisfaction, refer the customer to the BM
desk of AM/SBSO/BSO-General Banking to
start processing of account opening in T-24
System.
5.4.4. Input the customer information in “CP AM/SBSO/BSO-General
Creation -Individual” version in T-24 System Banking
in front of customer.
5.4.5. Interview the customer(s) to ensure that fed AM/SBSO/BSO-General
data is correct and as per the identity Banking
document after checking original as well.
5.4.6. Show the screen to customer to verify his AM/SBSO/BSO-General
particulars Banking
5.4.7. Upon verification by the customer, commit the AM/SBSO/BSO-General
record in T24 System Banking
5.4.8. Accept override messages and record shall be AM/SBSO/BSO-General
generated in CP Version available in T-24 Banking
System in BSM T24 ID for authorization.
5.4.9. Scrutinize the documents (i.e Identity BSM
documents / Proof of Income etc ) and confirm
information inputted in T-24 System
5.4.10. Authorize the CP in T24 System BSM

5.4.11. After Authorization, conduct Biometric AM/SBSO/BSO-General

Verification of customer to verify his identity Banking
5.4.12. In case of un successful biometric verification, AM/SBSO/BSO-General
verify the customer through verisys Banking
5.4.13. Upon successful biometric / verisys AM/SBSO/BSO-General
verification, input the data in “EFS direct Banking
input enquiries” version in T24 System for
printing the CP Form
5.4.14. Take the print out of CP Form for obtaining BSM
customer’s signature
5.4.15. After obtaining customer’s signature on CP AM/SBSO/BSO-General
Form, scan & upload the same on IMS Banking
5.4.16. Authorize the documents on IMS to refer the BSM
same to CAPU
5.5. PROCEDURE OF CP CREATION/ ACCOUNT OPENING OF ENTITIES /
CORPORATE CUSTOMERS / INSTITUTIONAL CUSTOMERS IN T24 SYSTEM

TASK
ACTIONS RESPONSIBILITY
CODE
5.5.1. Receive request for Account Opening BM

BSG MANUAL – DEPOSIT ACCOUNTS Page 71

 5.5.2. Conduct an interview for the purpose of BM
assessing the genuineness of customer and for
due diligence
5.5.3. If satisfied with the customer, refer the BM
account for opening
5.5.4. Create Individual CPs / Mini CPs of Directors AM/SBSO/BSO-General
and Authorized Signatories directors in T24 Banking
System
5.5.5. Conduct Biometric Verification of Directors AM/SBSO/BSO-General
and Authorized Signatories Banking
5.5.6. In case of un successful biometric verification, AM/SBSO/BSO-General
verify the customer through verisys Banking
5.5.7. Create CP of Entity in T24 System AM/SBSO/BSO-General
Banking
5.5.8. After successful biometric / verisys AM/SBSO/BSO-General
verification, CPs / Mini CPs of all Directors Banking
& Authorized Signatories shall be created and
attached with Corporate CP of the Entity in
T24 System
5.5.9. After data is inputted satisfactorily, commit AM/SBSO/BSO-General
the record Banking
5.5.10. Accept override messages and record shall be AM/SBSO/BSO-General
generated in CP Authorization Version Banking
available in T-24 System in BSM T24 ID for
authorization.
5.5.11. Scrutinize the document(s) and confirm BSM
information inputted in T-24 System
5.5.12. Authorize the Corporate CP in T24 System BSM

5.6. PROCEDURE OF ACCOUNT OPENING OF INDIVIDUALS / SOLE

PROPRIETORS / ENTITIES / CORPORATE CUSTOMERS / INSTITUTIONAL
CUSTOMERS IN T24 SYSTEM
5.6.1. Input CP Number in Account Opening Version AM/SBSO/BSO-General
in T24 System Banking

5.6.2. Select the necessary options (e.g. Annual AM/SBSO/BSO-General

Income / Credit Turnover / Mode of Banking
Transaction / Type of Address verified / means
of Verification / KYC details etc.) in Account
Opening version

5.6.3. Commit the record AM/SBSO/BSO-General

Banking

BSG MANUAL – DEPOSIT ACCOUNTS Page 72

 5.6.4. Accept override messages and record shall be AM/SBSO/BSO-General
generated in Account Authorization Version Banking
available in T-24 System in BSM ID for
authorization.

5.6.5. Scrutinize the document(i.e. AOF , KYC , BSM

FATCA and other supporting documents) and
confirm information inputted in T-24 System
5.6.6. Authorize the Account in T24 System BSM

5.6.7. After Authorization, input the data in EFS AM/SBSO/BSO-General

direct input enquiries version in T24 System Banking
for taking print out of AOF / KYC / FATCA
for Individuals / Sole Proprietors
5.6.8. For Individuals / Sole Proprietors, obtain BSM
signatures of customer on System generated
CP, AOF, KYC, FATCA Form and other
supporting documents (if any).
5.6.9. In case of Minor Account, tag the CP of AM/SBSO/BSO-General
guardian in the account opening version Banking
5.6.10. For Entities / Corporate Customers / BSM
Institutional Customers, signatures of
authorized signatories shall be obtained on pre-
printed Corporate CP, AOF, KYC , FATCA
Form and other supporting documents(if any)
5.6.11. After obtaining signatures of customer / AM/SBSO/BSO-General
authorized signatories on all the documents, Banking
scan & upload the same on IMS and refer to
the BSM
5.6.12. Authorize the documents on IMS to refer the BSM
same to CAPU
5.6.13. Check the documents and if satisfied marked CAPU
the account as verified
5.7. PROCEDURE OF AMENDMENT IN ACCOUNT RECORD WHICH CAN BE
CARRIED OUT AT BRANCH LEVEL

TASK
ACTIONS RESPONSIBILITY
CODE
5.7.1. AM/SBSO/BSO-General Banking shall AM / SBSO/BSO-General
receive the request from the customer on Banking
Customer Request Form (CRF) for all
amendments excluding CDD/KYC related
amendments.
5.7.2. AM/SBSO/BSO-General Banking shall verify AM / SBSO/BSO-General
customer’s signatures on request from T24 Banking

BSG MANUAL – DEPOSIT ACCOUNTS Page 73

 System.
5.7.3. BSM shall approve the request. BSM

5.7.4. AM/SBSO/BSO-General Banking shall input AM / SBSO/BSO-General

all the information available on customer Banking
request in T24 System.
5.7.5. BSM shall verify that all amendments in BSM
Account Record are in line with Customer’s
request.
5.7.6. In case of any discrepancy, documents shall be AM / SBSO/BSO-General
returned back to the AM/SBSO/BSO-General Banking
Banking for necessary correction.
5.7.7. BSM shall authorize the transaction in T-24 BSM
System upon satisfaction.
5.8. PROCEDURE OF AMENDMENT IN CP / ACCOUNT RECORD WHICH CAN BE
CARRIED OUT AT CAPU LEVEL ONLY

TASK
ACTIONS RESPONSIBILITY
CODE
5.8.1. AM/SBSO/BSO-General Banking shall
receive the request from the customer on
Customer Request Form (CRF). AM / SBSO/BSO-General
Banking
5.8.2. BSM shall approve the request after BSM
verification of customer’s signatures on CRF.
5.8.3. AM/SBSO/BSO-General Banking shall scan AM / SBSO/BSO-General
and upload the CRF along with supporting Banking & BSM
documents (If any) on IMS along with
mentioning comments regarding the required
amendments in “Comments Field” for
referring the case to CAPU for necessary
amendment in already entered data in T24
System and verification which shall be
authorized by BSM.
5.8.4. Prior to authorization in IMS, BSM shall AM / SBSO/BSO-General
verify that CRF has been filled in line with the Banking & BSM
supporting documents. In case of any
discrepancy, CRF along with supporting
documents (if any) shall be returned back to
the AM/SBSO/BSO-General Banking for
necessary correction.
5.8.5. BSM shall authorize the scanning on IMS BSM
upon satisfaction.

BSG MANUAL – DEPOSIT ACCOUNTS Page 74

 5.9. PROCEDURE OF AMENDMENT IN CP RECORD THROUGH REMOTE
BRANCH

TASK
ACTIONS RESPONSIBILITY
CODE
5.9.1. AM/SBSO/BSO-General Banking shall
receive the Customer Request Form (CRF)
from the customer for amendments in AM / SBSO/BSO-General
Customer Name, Mother’s maiden name,
Banking
Father’s/Husband’s Name, Marital Status,
Education, Phone No., Email Address,
Residential/Office Address, Date of Birth,
Place of Birth, Employment Details
(Employer Name, Address, Contact Number
etc.), Profession, Occupation, Next of Kin
details, Professional Code, Industry Code,
Industry Sector, NTN No. etc.
5.9.2. BSM shall approve the request after BSM
verification of customer’s signatures on CRF.
5.9.3. AM/SBSO/BSO-General Banking shall scan
and upload the CRF along with supporting AM / SBSO/BSO-General
documents (If any) on IMS along with Banking & BSM
mentioning comments regarding the required
amendments in “Comments Field” for
referring the case to CAPU for necessary
amendment in already entered data in T24
System and verification which shall be
authorized by BSM.
5.9.4. Prior to authorization in IMS, BSM shall AM / SBSO/BSO-General
verify that CRF has been filled in line with the Banking & BSM
supporting documents. In case of any
discrepancy, CRF along with supporting
documents (if any) shall be returned back to
the AM/SBSO/BSO-General Banking for
necessary correction.
5.9.5. BSM shall authorize the scanning on IMS BSM
upon satisfaction.
5.10. OPENING OF ACCOUNT WHERE CNIC/SNIC STANDS EXPIRED

TASK
ACTIONS RESPONSIBILITY
CODE
5.10.1. In case of expired CNIC, account may be AM/SBSO/BSO-General
opened on the basis of attested copies of Banking & BSM
NADRA receipt/token and copy of expired
CNIC subject to condition that Branch shall

BSG MANUAL – DEPOSIT ACCOUNTS Page 75

 obtain copy of renewed CNIC of such
customer within 03 months of the opening of
account and provided all other formalities are
complied with.

5.10.2. For opening of such accounts, customershall Customer

be verified through Bio Verisys.

5.10.3. In case of unsuccessful Bio Verisys, branch AM/SBSO/BSO-General

shall follow the process for verification of Banking & BSM
CNIC through Verisys as mentioned in
Section “VERIFICATION OF
CUSTOMER / CNIC FROM NADRA”.

5.10.4. Branch shall obtain copies of NADRA Token AM/SBSO/BSO-General

& expired CNIC/ SNIC from the customer. Banking & BSM

5.10.5. Copy of NADRA Token shall be attested by BSM

BSM after verification with the Original
Token. (Unattested photocopy of expired
CNIC/ SNIC shall also be acceptable.)

5.10.6. Branch shall scan the Original NADRA AM/SBSO/BSO-General

Token& copy of expired CNIC/ SNIC (both Banking & BSM
sides) on IMS along with other account
opening formalities.

5.10.7. CAPU shall not authorize that account where CAPU

Original NADRA Token& copy of expired
CNIC/ SNIC (both sides) are not scanned.

5.10.8. “CNIC expiry date” field in T24 System shall CAPU

be populated as ‘90’ days forward date from
the date of account opening in CP.

5.10.9. CAPU shall maintain record of such accounts CAPU

for follow up.
5.10.10. One month before the due date, CAPU shall CAPU
carry out follow up for submission of copy of
renewed CNIC/SNIC with customer.

5.10.11. In case customer fails to submit copy of AM/SBSO/BSO-General

renewed CNIC/ SNIC before due date, his / Banking & BSM
her account shall be marked as “Post No

BSG MANUAL – DEPOSIT ACCOUNTS Page 76

 Debit” accordingly.

5.10.12. Upon receipt of copy of renewed CNIC/ --

SNIC:

5.10.13. Branch shall re-verify the Customer through AM/SBSO/BSO-General

Bio Verisys to confirm the genuineness of Banking & BSM
renewedCNIC/SNIC.

5.10.14. In case of unsuccessful BIO VERISYS, AM/SBSO/BSO-General

branch shall follow the process for Banking & BSM
verification of renewed CNIC through
VERISYS as mentioned in Section
“VERIFICATION OF CUSTOMER /
CNIC FROM NADRA”

5.10.15. Branch shall scan the Front Side of the AM/SBSO/BSO-General

renewed CNIC/ SNIC of the signatories along Banking & BSM
with attested photocopy of its back side.

5.10.16. Only CAPU shall remove the posting CAPU

restrictions on the account where:

5.10.17. Branch has re-verified the customer through AM/SBSO/BSO-General

Bio Verisys / verified the renewed Banking & BSM
CNIC/SNIC through CNIC Verification Cell.

5.10.18. Branch has scanned the front side of the AM/SBSO/BSO-General

Original renewed CNIC/SNIC along with Banking & BSM
attested photocopy of its back side on IMS for
removal of posting restriction.
5.11. OPENING OF ACCOUNT WHERE CNIC/SNIC HAS BEEN LOST /
AMENDMENTMNT IN CNIC/SNIC HAS BEEN APPLIED BY PROSPECTIVE
CUSTOMER DUE TO DEMOGRAPHIC CHANGES

TASK
ACTIONS RESPONSIBILITY
CODE
5.11.1. In case of lost CNIC/SNIC or where customer
has applied for amendment in CNIC/SNIC due
to demographic changes, account may be
opened on the basis of attested copy of
NADRA Token and copy of lost/old
CNIC/SNIC subject to condition that Branch
shall obtain copy of duplicate CNIC/SNIC of
such customer within ‘3’ months of the AM/SBSO/BSO-General

BSG MANUAL – DEPOSIT ACCOUNTS Page 77

 opening of account and provided all other Banking & BSM
formalities are complied with.

5.11.2. For opening of such account, customer shall AM/SBSO/BSO-General

be verified through Bio Verisys. Banking & BSM

5.11.3. In case of unsuccessful Bio Verisys, branch AM/SBSO/BSO-General

shall follow the process for verification of Banking & BSM
CNIC through Verisys as mentioned in
Section “VERIFICATION OF
CUSTOMER / CNIC FROM NADRA”.

5.11.4. Branch shall obtain copies of NADRA Token AM/SBSO/BSO-General

& lost/old CNIC/ SNIC from the customer. Banking & BSM

5.11.5. Copy of NADRA Token shall be attested by BSM

BSM after verification with the Original
Token. (Unattested photocopy of lost/old
CNIC/ SNIC shall also be acceptable.)

5.11.6. Branch shall scan the Original NADRA AM/SBSO/BSO-General

Token& copy of lost/old CNIC/ SNIC (both Banking & BSM
sides) on IMS along with other account
opening formalities.

5.11.7. CAPU shall not authorize that account where CAPU

Original NADRA Token& copy of lost/old
CNIC/ SNIC (both sides) are not scanned.

5.11.8. “CNIC expiry date” field in T24 System shall CAPU

be populated as ‘90’ days forward date from
the date of account opening in CP.

5.11.9. CAPU shall maintain record of such accounts CAPU

for follow up.

5.11.10. One month before the due date, CAPU shall CAPU
carry out follow up for submission of copy of
duplicate CNIC/SNIC with customer.

5.11.11. In case customer fails to submit copy of AM/SBSO/BSO-General

duplicate CNIC/ SNIC before due date, his / Banking & BSM
her account shall be marked as “Post No

BSG MANUAL – DEPOSIT ACCOUNTS Page 78

 Debit” accordingly.

5.11.12. Upon receipt of copy of duplicate CNIC/ --

SNIC:

5.11.13. Branch shall re-verify the Customer through AM/SBSO/BSO-General

Bio Verisys to confirm the genuineness of Banking & BSM
duplicate CNIC/SNIC.

5.11.14. In case of unsuccessful BIO VERISYS, AM/SBSO/BSO-General

branch shall follow the process for Banking & BSM
verification of duplicate CNIC/SNIC through
VERISYS as mentioned in Section
“VERIFICATION OF CUSTOMER /
CNIC FROM NADRA”

5.11.15. Branch shall scan the Front Side of the AM/SBSO/BSO-General

duplicate CNIC/ SNIC of the signatories along Banking & BSM
with attested photocopy of its back side.

5.11.16. OnlyCAPU shall remove the posting CAPU

restrictions on the account where:

5.11.17. Branch has re-verified the customer through AM/SBSO/BSO-General

Bio Verisys / verified the duplicate Banking & BSM
CNIC/SNIC through CNIC Verification Cell.

5.11.18. Branch has scanned the front side of the AM/SBSO/BSO-General

Original CNIC/SNIC along with attested Banking & BSM
photocopy of its back side on IMS for removal
of posting restriction.

6. FLOW CHARTS
Flow Charts regarding this manual have been updated in the inventory maintained with
Enterprise Compliance, Compliance Group, separately.

7. VERSION HISTORY

Approving
Version Approval Date Remarks
Authority

Version 1.0 June 25, 2006 MANCO Deposit Accounts Manual was
devised for the first time.

BSG MANUAL – DEPOSIT ACCOUNTS Page 79

Version 2.0 January 17, 2012 MANCO First Full Scope review carried
out

8. ANNEXURES
8.1. DECLARATION FOR OPENING OF ACCOUNT IN THE BRANCH LOCATED IN
THE DISTRICT OTHER THAN THE DISTRICT OF CUSTOMER’S
RESIDENCE/BUSINESS

The Manager Date: ____________

Allied Bank Limited
_________________________
_________________________
Sir/ Madam,
Declaration for opening of account in the Branch located in the
District other than the District of Customer’s Residence/Business

I/We intend to open account in your branch with the title _____________. But the branch is not
situated in the District (i.e._____________) of my/ our own residence/business.

Justification of opening the account in this branch is as below:

______________________________________________________________________________
You are requested to open my / our account.
I/We undertake that only genuine transactions shall be carried out in this account. I/We shall remain
responsible for opening of account in your branch and keep you fully indemnified against any
loss(es) you may come across in this respect.
Yours truly,

_________________ ________________
Signature Signature

FOR BANK USE

BSG MANUAL – DEPOSIT ACCOUNTS Page 80

 Is aforementioned clarification of the customer genuine and Yes No
should account be opened on the basis of the same?

Signature ___________________________
Name _______________________
Designation (BM /BSM) _____________
IBS No. / EIN ________
Date:___________
Account Number (if account opened): ____________________________________
Title of Account ___________________________________________________
8.2. REPORTING OF UNSATISFACTORY CDD TO CHIEF ANTI MONEY
LAUNDERING OFFICER (CAMLO), COMPLIANCE GROUP

REPORTING OF UNSATISFACTORY CDD

List of Persons who attempted to open the account with Unsatisfactory CDD during Period
From _____________To____________

Sr. No. Date Attempt Made Name Identity Document

Number*

*CNIC/ SNIC/ NICOP/ POC/ Alien Card/ Passport etc

_____________________________ ______________________________
BSM BM
(Name & IBS No. / EIN) (Name & IBS No. / EIN)

8.3. REQUEST FOR OPENING OF ACCOUNT WITH SIGNATURE DIFFERENT

FROM CNIC/SNIC (WHERE PRESENT APPEARANCE OF CUSTOMER DOES
NOT DIFFER WITH HIS/HER PHOTOGRAPH ON CNIC/SNIC)

BSG MANUAL – DEPOSIT ACCOUNTS Page 81

The Manager, Dated: ____________

Allied Bank Ltd

_______________________
_______________________

Sir/ Madam,
Request for opening of account with signature different from CNIC/SNIC

I intend to open & operate account with ABL with my appended signature which differs with the
signature appearing on my CNIC / SNIC.

You are requested to accept my appended signature to open & operate the account.

I hereby undertake that I shall be responsible of all transactions in my account through all channels
by allowing me to open & operate the account with my appended Signature. I shall keep Allied Bank
Limited indemnified fully against any litigation, loss, claim or demand that the bank may come
across in this respect. I hereby further agree and undertake to settle all claims of ABL within ‘7’
days of the receipt of demand by ABL without any let, say or hindrance.

Yours faithfully,

__________________ ____________________________________
Customer’s Signature Customer’s Signature (as per CNIC/SNIC)
(for Bank Account) / Customer’s Thumb Impression

BSG MANUAL – DEPOSIT ACCOUNTS Page 82

 FOR BANK USE ONLY
A/C No:___________________________
Title of A/C :___________________________
We hereby certify that Customer has signed the above request/ enfaced thumb impression in front of
us.

Signature: __________________________ Signature: ________________________

Name: _____________________________ Name: ____________________________
Designation: ________________________ Designation: BSM
Date: ______________________________ Date: _____________________________

8.4. REQUEST FOR OPENING OF ACCOUNT WITH SIGNATURE DIFFERENT

FROM CNIC/SNIC (WHERE PRESENT APPEARANCE OF CUSTOMER ALSO
DIFFERS WITH HIS/HER PHOTOGRAPH ON CNIC/SNIC)
The Manager, Dated: ____________

Allied Bank Ltd

_______________________

Sir/ Madam,

Request for opening of account with signature different from CNIC/SNIC

I intend to open & operate account with ABL with my appended signature which differs with the signature
appearing on my CNIC / SNIC. Further, my present appearance also differs with my photograph on
CNIC/SNIC.

You are requested to accept my appended signature to open & operate the account.

I hereby undertake that I shall be responsible of all transactions in my account through all channels by
allowing me to open & operate the account. I shall keep Allied Bank Limited indemnified fully against any
litigation, loss, claim or demand that the bank may come across in this respect. I hereby further agree and
undertake to settle all claims of ABL within ‘7’ days of the receipt of demand by ABL without any let, say or
hindrance.

Yours faithfully,

BSG MANUAL – DEPOSIT ACCOUNTS Page 83

 __________________ ____________________________________

Customer’s Signature Customer’s Signature (as per CNIC/SNIC) /

(for Bank Account) Customer’s Thumb Impression

Witness of existing Account Holder / any Other Person

known to the Bank Staff/ Staff Member
I hereby identify Mr/Ms______________________ having CNIC/SNIC No.__________________ who has
applied for opening an account with ABL.
Signature: _____________________

Name: _____________________

ABL A/C # (1) / CNIC #(2) / EIN(3): _____________________

(Please select any one)

Date: _____________________
(1)
If witness is account holder, please provide account number only.
(2)
CNIC No is required only in case if the witness is not an account holder of the bank/staff member.
(3)
EIN is required only in case if the witness is a staff member.

FOR BANK USE ONLY

A/C No:___________________________
Title of A/C :_______________________

A. In case witness is not an Account Holder/Staff Member:

The witness who has identified the customer is known to me personally.
Name: ____________ EIN: _____ Designation:____________ Signature: _________

B. We hereby certify that Customer has signed the above request / enfaced thumb impression in front of
us. The Witness has also signed in our presence who is an existing Account Holder / Third Person /
Staff Member.
Signature: __________________________ Signature: _______________________
Name: _____________________________ Name: __________________________
Designation: ________________________ Designation: BSM
Date: ______________________________ Date: ___________________________

8.5. VERNACULAR SIGNATURE INDEMNITY

BSG MANUAL – DEPOSIT ACCOUNTS Page 84

The Manager, Dated: ____________
Allied Bank Limited,
_______________
_______________

Dear Sir/Madam,

Vernacular Signature Indemnity

WHEREAS I have opened ________________ account (the Account) with ALLIED BANK
LIMITED (ABL) in the prescribed manner.

AND WHEREAS I declare that my signature is firm and mature but instead of English / Urdu, I am
signing in _______________ writing script (hereinafter called “Signature/Mark’’)

AND WHEREAS I hereby request ABL to accept my Signature/Mark as appearing on this letter of
Indemnity and to allow me to sign, endorse all the cheques, drafts, warrants, pay orders, ABCs,
negotiable instruments, documents, instructions in respect of the operation of the Account or for any
matter whatsoever relating to the Account and to accept such Signature/Mark without need to
confirm by writing or otherwise expert(s) or other verification.

NOW THEREFORE I hereby expressly agree and undertake as follows:

1. In consideration of ABL agreeing at my request to allow me to use my
“Signature/Mark’’ on the cheques, drafts, negotiable instruments, warrants,
pay orders, ABCs and all & any other documents/ instructions in relation to
the operation of the Account or any other matter related therewith , I hereby
agree, undertake and confirm to ABL that I shall save and keep the Allied
Bank Limited (ABL) safe and harmless and indemnified from any and all the
losses, detrimental actions, expenses , threats and risks whatsoever that ABL
may come across or put to face on account of its (ABL) accepting my
Signature/Mark and acting upon this Indemnity and I hereby expressly agree
and undertake to that I shall not hold ABL or any of its officers responsible or
liable for accepting such Signature/Mark purporting to be my Signature/Mark.

2. ABL shall not be required to get my Signature/Mark verified or confirmed by

expert(s) in this field and I shall accept all the actions adopted by ABL as
valid and binding upon me and having been adopted or taken on my
instructions.

3. ABL’s conclusion that my Signature/Mark generally resembles the

signatures/marks on record shall be final and binding and shall not be disputed
or questioned by me under any circumstance whatsoever.

BSG MANUAL – DEPOSIT ACCOUNTS Page 85

 4. I further undertake that I hereby waive my right(s) to make any claim against
ABL and/or its employees for loss or damage that may be suffered by me, on
the basis of forgery on the part of any third party and/or, negligence on the
part of any employee of ABL, lack of care or want or authority if any cheque,
bill, payment order, draft, ABC or any other documents / instructions
purported to be drawn by or executed by me under my Signature/Mark are
acted upon or paid by ABL in the routine discharge of its dealings as a bank.

5. Notwithstanding anything to the contrary ,I further agree and undertake to

indemnify ABL and hold ABL indemnified, saved and harmless against any
claims, proceedings, actions, losses, costs, damages and expenses which may
arise directly or indirectly or be sustained by it (ABL) as a consequence of its
acting in accordance with the above mentioned authority and I agree to release
and discharge ABL from all and any liability to me for damages or otherwise
if any loss or damage is caused by its (ABL) dealing with my account on the
basis of my Signature/Mark and acting pursuant to this authority.

Yours faithfully,

__________________

Signature of customer
Account No. ________________________________
Account Title: _______________________________

WITNESSES

We have read and explained hereof to the executant in his/her own language and we confirm
that he/she has executed this letter of indemnity after full understanding of its contents and
legal and other implications.
1. Signature _________________ 2. Signature _________________

Name________________________________ Name________________________________

CNIC/SNIC No* ______________________ CNIC/SNIC No* ______________________

Address______________________________ Address_______________________________

______________________________ _______________________________

BSG MANUAL – DEPOSIT ACCOUNTS Page 86

* Copies of CNICs of Witnesses are annexed.

8.6. UNDERTAKING FOR OPENING OF ACCOUNT WITH TITLE CONTAINING

ABBREVIATIONS

The Manager, Date: _______________

Allied Bank Limited,
____________________
____________________

Sir / Madam,

Undertaking for Opening of Account with Title containing Abbreviations

I/We request you to open the account in the name of ___________________________
containing abbreviations as per source document (Certificate of Incorporation / Trust Deed /
Registration Certificate / Sales Tax Registration Certificate / National Tax Number
Certificate)

I/We hereby undertake to remain liable to Allied Bank Limited to make good all the loss in
case it may come across on account of this account including due to any misuse of the
abbreviated name. We will keep the bank indemnified.

Yours truly,

____________________________ ____________________________
Authorized Signatory (with stamp) Authorized Signatory (with stamp)

Account No. ________________________________

Account Title: ______________________________

BSG MANUAL – DEPOSIT ACCOUNTS Page 87

 8.7. GUIDELINES FOR FATCA / W- SERIES FORMS

BSG MANUAL – DEPOSIT ACCOUNTS Page 88

BSG MANUAL – DEPOSIT ACCOUNTS Page 89
 8.8. FATCA UNDERTAKING REGARDING SHARE HOLDING IN ENTITY

8.9. FATCA- GLOSSARY

FATCA- GLOSSARY

BSG MANUAL – DEPOSIT ACCOUNTS Page 90

 SECTION A: EXEMPT BENEFICIAL OWNER

Exempt Beneficial Owners are:

 Any foreign government, any political subdivision of a foreign government, or any

wholly owned agency or instrumentality of any one or more of the foregoing;*
 Any international organization or any wholly owned agency or instrumentality thereof;**
 Foreign central banks of issue;***
 Governments of U.S. Territories;
 Certain Retirement Funds; and****
 Entities wholly owned by Exempt Beneficial Owners

*Any foreign government, any political subdivision of a foreign government, or any wholly
owned agency or instrumentality of any one or more of the foregoing

It means only the integral parts (any person, body of persons, organization, agency, bureau,
fund ,instrumentality, or other body, however designated, that constitutes a governing authority
of a foreign country) controlled entities (an entity that is separate in form from a foreign
sovereign or that otherwise constitutes a separate juridical entity and entity’s net earnings are
credited to its own account or to other accounts of one or more foreign sovereigns, with no
portion of its income inuring to the benefit of any private person) and political subdivisions of a
foreign sovereign.

The income generated does not inure to the benefit of private person if such persons are the
intended beneficiaries of a governmental program carried on by a foreign sovereign, and the
program activities constitute governmental functions. Income is considered to be inure if such
income benefits:
 Private persons through the use of a governmental entity as a conduct for personal
investment
 Private persons through the use of a governmental entity to conduct a commercial
business, such as a commercial banking business, that provides financial services to
private persons; or
 Private persons who divert such income from its intended use by exerting influence or
control through means explicitly or implicitly approved of by the foreign sovereign.

** Any international organization or any wholly owned agency or instrumentality thereof

The term “international organization” means a public international organization entitled to enjoy
privileges, exemptions, and immunities as an international organization under the International
Organizations Immunities Act. Example Asian Development Bank, World Bank and
International Monetary Fund.

The term also includes any intergovernmental or supranational organization

 That is comprised primarily of foreign governments;
 That is recognized as an intergovernmental or supranational organization under a foreign

BSG MANUAL – DEPOSIT ACCOUNTS Page 91

 law similar to 22 U.S.C. 288-288f or that has in effect a headquarters agreement with a
foreign government; and
 Whose income does not inure to the benefit of private person

***Foreign central banks of issue:

Bank that is by law or government sanction the principal authority, other than the government
itself, issuing instruments intended to circulate as currency. Such a bank is generally the
custodian of the banking reserves of the country under whose law it is organized.

Separate Instrumentality: A foreign central bank of issue may include an instrumentality that is
separate from a foreign government, whether or not owned in whole or in part by a foreign
government. For example, foreign banks organized along the lines of, and performing functions
similar to, the Federal Reserve System qualify as foreign central banks of issue.

Banks for International Settlements: The Bank for International Settlements is a foreign central
bank of issue

****Retirement Funds

Retirement funds classified as Exempt Beneficial Owner includes:

Types of Summarized Description

Retirement Funds

Treaty Qualified A fund established in a country with which the United States has an
income tax treaty in force (provided that the fund is entitled to benefits
Retirement Fund under such) and that is operated principally to administer or provide
pension or retirement benefits.

Broad Participation A fund established to provide retirement, disability, or death benefits, or

any
Retirement Fund
combination thereof, to beneficiaries that are current or former
employees (or persons designated by such employees) of one or more
employers in consideration for services rendered, provided that:

 the fund does not have a single beneficiary with a right to more
than 5% of the fund’s assets;
 the fund is subject to government regulation; and

BSG MANUAL – DEPOSIT ACCOUNTS Page 92

  the fund satisfies one or more of the following requirements:
 the fund is generally tax exempt from its investment income;
 the fund receives more than 50% of its contributions from
the sponsoring employers;
 the fund prevents distributions or withdrawals from the fund
except in the case of specified events related to retirement,
disability or death; or
 Contributions to the fund are either limited by reference to
the earned income of the employee or may not exceed USD
50,000 annually.

Narrow A fund established to provide retirement, disability, or death benefits to

Participation beneficiaries that are current or former employees (or persons
designated by such employees) of one or more employers in
Retirement Fund consideration for prior services rendered, provided that the fund has
fewer than 50 participants and participants that are not resident of the
country in which the fund is established are not entitled to more than
20% of the fund’s assets , fund is sponsored by one or more employees
that are not investment entities or passive NFFEs and fund is subject to
government regulation and provides annual information reporting about
its beneficiaries to the relevant tax authorities in the country in which
the fund is established or operates.

Fund formed A fund formed pursuant to a pension plan that would meet the
pursuant to a plan requirements of
similar to a section
401(a) of U.S. IRC section 401(a) of U.S. Internal Revenue Code, other than the
plan requirement that the
plan be funded by a trust created or organized in the United States.

Investment vehicles A fund established exclusively to earn income for the benefit of one or
more retirement funds described above or retirement or pension
exclusively for accounts.
retirement funds

Pension fund of an A fund established and sponsored by an exempt beneficial owner to

provide retirement, disability, or death benefits to beneficiaries or
exempt beneficial participants that are current or former employees of the exempt
beneficial owner.
owner

BSG MANUAL – DEPOSIT ACCOUNTS Page 93

 SECTION B: FINANCIAL INSTITUTION

What are Financial Institutions?

A financial institution is defined as any entity that meets at least one of the following categories:

 Depository Institution – An institution that accepts deposits in the ordinary course of a

banking or similar business

 Custodial Institution – An institution that holds, as a substantial portion of its business,

financial assets for the accounts of others. A substantial portion means where 20% or
greater of the entity’s gross income from the shorter of its last three accounting period
since it commenced business, arises from the holdings of assets for the benefit of others
and from related financial institution.

 An investment entity- Any entity that conducts as a business (or is managed by an entity
that conducts as a business) of one or more of the following activities or operations for or
on behalf of a customer:
 Trading in money market instruments (cheques, bills, certificates of deposits ,
derivatives , etc. );foreign exchange; interest rate and index instruments ;
transferable securities; or commodity future trading;
 Individual and collective portfolio management; or
 Otherwise investing, administering or managing funds or money on behalf of other
persons

An entity will also be an investment entity if it meets the financial assets test and is managed by
a
Financial Institution (broadly the entity’s gross income is primarily attributable to investing,
reinvesting or
Trading in financial assets

 A specified insurance company – Any entity that is an insurance company (or the
holding company of an insurance company) that issues or is obligated to make payments
with respect to , a Cash value insurance contract or an Annuity Contract

 Holding Companies and treasury center of Financial Groups- Any entity within a
Financial Group carrying out the following activities will be a holding company or
treasury center financial institution


all or part of the outstanding stock of one or more related entities that are Financial

BSG MANUAL – DEPOSIT ACCOUNTS Page 94

 Institutions.

 A treasury center whose primary includes entering into hedging and financing with or for
related entities that are financial institutions for one or more of the following reasons:

 Managing risks of price changes or currency fluctuations with respect to property that is
held or to be held by related entities

 Managing the risk of interest rate changes, price changes or currency fluctuations with
respect to borrowings made or to be made by related entities

 Managing the risk of interest rate changes , price changes or currency fluctuations with
respect to assets or liabilities to be reflected in the financial statements of related entities

 Managing the working capital of related entities by investing or trading in financial assets
solely for the account and risk of such related entities.

 Acting as a financing vehicle for borrowing funds for use by related entities

 Any holding company or treasury center formed in connection with or used by collective
investment scheme, mutual fund, exchange traded fund, leveraged buyout fund, or any
similar investment vehicle established with an investment strategy of investing,
reinvesting or trading in financial institutions.

Foreign Financial Institution (FFI)

A foreign financial institution (FFI) generally means a foreign entity that is a financial institution

Categories of Financial Institutions

FI resident in U.S. or U.S territory:

Only for Financial Institutions in the USA, or in a US territory (The term “U.S. Territory” means
American Samoa, the Commonwealth of the Northern Mariana Islands, Guam, the
Commonwealth of Puerto Rico, or the U.S. Virgin Islands).

Deemed Compliant FFI

There are three categories of deemed compliant FFI:

 Registered Deemed Compliant

 Certified Deemed Compliant
 Owner Documented FFI

BSG MANUAL – DEPOSIT ACCOUNTS Page 95

Registered Deemed Compliant

 Registered Deemed Compliant must register with the Internal Revenue Service to declare
its status. Following are the categories of registered deemed compliant:
 Local FFI
 Non reporting members of PFFI Group
 Qualified Collective Investment Vehicles
 Restricted Funds
 Qualified Credit Card Issuers
 Sponsored Investment entities and controlled foreign operations

Certified Deemed Compliant

A certified deemed-compliant FFI is a financial institution which must comply with the FATCA
regulations. However, this institution does not have to register with the United States tax
authorities (IRS) to receive a GIIN. Instead it certifies to other financial institutions that it is
compliant with the requirements of a certified deemed-compliant FFI according to FATCA.

Following are the categories of certified deemed-compliant FFIs:

 Certified deemed-compliant non-registering local bank

 Certified deemed-compliant FFI with only low value accounts
 Certified deemed-compliant sponsored, closely held investment vehicles
 Certified deemed-compliant limited life debt investment entity.
 Certified Deemed-Compliant FFIs—Investment Advisors and Investment Managers

If you are uncertain whether the entity could qualify for a certified deemed-compliant FFI status,
please consult a tax adviser.

Owner Documented FFI

An owner documented FFI is an FFI that meets the following requirements:

 The FFI is an FFI solely because it is an investment entity;

 The FFI is not owned by or in an expanded affiliated group with any FFI that is a
depository institution,
 custodial institution, or specified insurance company;
 The FFI does not maintain a financial account for any nonparticipating FFI; and
 The withholding agent agrees to report all the information of a specified U.S person to
Internal Revenue
 Service (IRS)

Participating FFI (PFFI)

BSG MANUAL – DEPOSIT ACCOUNTS Page 96

A participating FFI is an FFI (including a reporting Model 2 FFI covered by an FFI agreement)
that has agreed to comply with the terms of an FFI agreement. The term participating FFI also
includes a Qualified Intermediary (QI) branch of a U.S. financial institution, unless such branch
is a reporting Model 1 FFI.

Sponsored FFI

An entity is a sponsored entity if

 It is an investment entity that is not a Qualified intermediary, Withholding partnership
and Withholding trust;
 An entity has agreed with the FFI to act as a sponsoring entity for the FFI.

Excepted FFI

An excepted FFI is an entity account holder excluded from FATCA withholding and reporting.
These entities
Include:

 Holding companies engaged in non-FI business;

 Start-up companies for non-financial business;
 Liquidating or reorganizing non-financial entities;
 Group hedge/financial company which is non-financial and restricted to affiliates; and
 Organized in U.S. Territory.

Non-Participating FFI

A nonparticipating FFI means an FFI that is not a participating FFI, deemed-compliant FFI, or
exempt beneficial
owner.

SECTION C: NON FOREIGN FINANCIAL ENTITY (NFFE)

Non foreign financial Entities

Non-financial foreign entity (NFFE) is a foreign entity that is not a financial institution.

Active NFFE
An Active NFFE is an excepted NFFE that meets one of the following criteria:
a) Less than 50 per cent of the NFFE’s gross income for the preceding calendar year or
other appropriate reporting period is passive income (such as dividends, interest,
royalties, annuities and rent) and less than 50 per cent of the assets held by the NFE
during the preceding calendar year or other appropriate reporting period are assets that
produce or are held for the production of passive income;
b) The stock of the NFFE is regularly traded on an established securities market or the NFE

BSG MANUAL – DEPOSIT ACCOUNTS Page 97

 is a Related Entity of an entity, the stock of which is traded on an established securities
market;

c) The NFFE is a government, a political subdivision of such government, or a public body

performing a function of such government or a political subdivision thereof, or an entity
wholly owned by one or more of the foregoing;
d) Substantially all of the activities of the NFFE consist of holding (in whole or in part) the
outstanding stock of, or providing financing and services to, one or more subsidiaries that
engage in trades or businesses other than the business of a Financial Institution. However
the entity will not qualify as an Active NFFE if it functions (or holds itself out to be) an
investment fund, such as a Private Equity Fund, Venture Capital Fund, Leveraged Buyout
Fund or any Investment Vehicle whose purpose is to acquire or fund companies and then
hold interests in those companies as capital assets for investment purposes. In these
circumstances the entity will be a passive NFFE;
e) The NFFE is not yet operating a business and has no prior operating history, but is
investing capital into assets with the intent to operate a business other than that of a
Financial Institution; provided that the NFE shall not qualify for this exception after the
date that is 24 months after the date of the initial organization of the NFE;
f) The NFFE was not a Financial Institution in the past five years, and is in the process of
liquidating its assets, or is reorganizing with the intent to continue or recommence
operations in a business other than that of a Financial Institution;
g) The NFFE primarily engages in financing and hedging transactions with, or for Related
Entities that are not Financial Institutions, and does not provide financing or hedging
services to any entity that is not a Related Entity, provided that the group of any such
Related Entities is primarily engaged in a business other than that of a Financial
Institution; or The entity is a Non-Profit Organization.

Examples of Active NFFE (Not limited to)

 Manufacturing Companies
 Agriculture
 Management Consulting Companies
 Architect Office

Other Excepted NFFE

Other excepted NFFE includes

 U.S. Territory NFFE

 Entities with U.S withholding agreements (Example Qualified Intermediaries,
Withholding Foreign Partnerships)
 Publically Traded corporation: corporation the stock of which is regularly traded on one
or more established securities markets for the calendar year and meets the following
requirements
 Regularly traded. For this purposes, stock of a corporation is regularly traded on one

BSG MANUAL – DEPOSIT ACCOUNTS Page 98

 or more established securities markets for a calendar year if—
a) One or more classes of stock of the corporation that, in the aggregate, represent
more than 50 percent of the total combined voting power of all classes of stock of
such corporation entitled to vote and of the total value of the stock of such
corporation are listed on such market or markets during the prior calendar year;
and
b) With respect to each class relied on to meet the more-than-50-percent listing
requirement
I. Trades in each such class are effected, other than in de minimis quantities,
on such market or markets on at least 60 days during the prior calendar
year; and
II. The aggregate number of shares in each such class that are traded on such
market or markets during the prior year are at least 10 percent of the
average number of shares outstanding in that class during the prior calendar
year.
Passive NFFE

A passive NFFE is an NFFE that is not an excepted NFFE.

Direct reporting NFFE

Direct Reporting NFFE is also an excepted NFFE which will be required to elect to, and report
directly to the IRS certain information about its direct or indirect substantial U.S. owners. The
NFFE will also be required to register with the IRS to obtain its Global Intermediary
Identification Number (GIIN).

SECTION D: GENERAL TERMS

Specified U.S. Person

U.S. citizen (including dual citizen) or U.S. resident alien for tax purposes, privately owned
domestic corporation, domestic partnership, or a domestic trust or estate.

 A corporation the stock of which is regularly traded on one or more established securities
markets;
 Any corporation that is a member of the same EAG as a publicly traded corporation
 Any organization exempt from taxation under section 501(a) of U.S. Internal Revenue
Code (IRC) or an individual retirement plan;
 The United States or any wholly owned agency or instrumentality thereof;
 Any State, the District of Columbia, any U.S. territory, any political subdivision of any of
the foregoing, or any wholly owned agency or instrumentality of any one or more of the
foregoing;
 Any bank as defined in section 581of U.S. IRC;
 Any real estate investment trust as defined in section 856 of U.S. IRC;
 Any regulated investment company as defined in section 851 of IRC or any entity
registered with the Securities Exchange Commission under the Investment Company Act

BSG MANUAL – DEPOSIT ACCOUNTS Page 99

 of 1940;
 Any common trust fund as defined in section 584(a) of U.S. IRC.
 Any trust that is exempt from tax under section 664(c) of U.S. IRC or is described in
section 4947(a)(1) of U.S. IRC;
 A dealer in securities, commodities, or derivative financial instruments (including
notional principal contracts, futures, forwards, and options) that is registered as such
under the laws of the United States or any State;
 A broker; or
 Any tax exempt trust under a section 403(b) of U.S.IRC plan or section 457(g) of U.S.
IRC plan.

Substantial U.S Owner

 Non-U.S. Corporation: any specified U.S. person that owns, directly or indirectly, more
than 10% of the stock of the corporation (by vote or value)
 Non-U.S. partnership: any specified U.S. person that owns, directly or indirectly, more
than 10% of the profits interests or capital interests in such partnership
 Trust: Any specified U.S. person treated as an owner of any portion of the trust under
sections 671 through 679; and any specified U.S. person that holds, directly or indirectly,
more than 10 percent of the beneficial interests of the trust

Recalcitrant Account

An account maintained by a PFFI that:

 Fails to comply with the PFFI’s request for documentation or information to establish
whether the account is a U.S. account;
 Fails to provide a valid Form W-9 upon PFFI’s request;
 Fails to provide a correct name and TIN upon request after the PFFI receives notice from
the IRS indicating a name/TIN mismatch;

 Fails to provide a valid and effective waiver of foreign law if foreign law prevents;
reporting with respect to the account holder by the PFFI; and
 Fails to provide owner information of a passive NFFE.

Controlling person

The term Controlling Persons means the natural persons who exercise control over an entity. In
the case of a trust, such term means the settlor, the trustees, the protector (if any), the
beneficiaries or class of beneficiaries, and any other natural person exercising ultimate effective
control over the trust, and in the case of a legal arrangement other than a trust, such term means
persons in equivalent or similar positions.

Related Entity

BSG MANUAL – DEPOSIT ACCOUNTS Page 100

An entity is a Related Entity of another entity if either entity controls the other entity, or two
entities are under common control. For this purpose control includes direct or indirect ownership
of more than 50 per cent of the vote and value in an entity.

Passive Income

Passive income is the portion of the gross income that consists of:
 Dividends and dividend substitute payments (income equivalent to dividend);
 Interest and income equivalent to interest
 Rents and royalties, other than rents and royalties derived in the active conduct of a trade
or business conducted, at least in part, by employees of the NFFE;
 Annuities;
 Income from swap-contracts;
 Rental income of real estate property provided that this income can be obtained by
performing little to no activity.
The list above is not exhaustive. A complete overview of passive income can be found on
www.irs.gov. If you are uncertain whether income is passive income, please consult a tax
adviser.

Qualified Intermediary (QI)

A Qualified Intermediary is an entity that has QI-agreement with the U.S. tax authorities

US Territory NFFE

An entity is considered a U.S. Territory NFFE if it is directly or indirectly held by a bona fide
resident of a .S.
Territory and is incorporated under the laws of this territory.

Withholding Partnership

A withholding partnership is a partnership that has an agreement with the U.S. tax authorities to
withhold tax on certain payments.

Withholding Trust

A withholding trust is a trust that has an agreement with the U.S. tax authorities to withhold tax
on certain payments.

8.10. FORM Q.A.22

FORM Q.A.22

BSG MANUAL – DEPOSIT ACCOUNTS Page 101

 Undertaking by Foreign Nationals Resident in Pakistan / Companies & Firms
(whose Head Offices are Outside Pakistan) for Maintaining Bank Account

The Manager Date: ___________

Allied Bank Limited
___________________________
___________________________

Dear Sir/ Madam,

I/We hereby certify that the credits paid into my/our account with your bank relate normally to
my/our trading business in Pakistan only and consist of the following:
_________________________________________________________________________________
___________________________________________________________________________
(Here state the principal sources from which Rupee Payments into the account are derived,
e.g. payments received for goods sold, stating general nature of goods.)
In consideration of the State Bank of Pakistan agreeing to dispense with my/our completing Form
A-7 in respect of every credit to my/our account, other than from non-resident account. I/We
undertake that I/We shall not make available to any persons or firms in Pakistan any foreign
currency which may be at my/our disposal, against reimbursement in rupees, without first having
obtained the permission of the State Bank of Pakistan, (through an Authorized Dealer) by
completing form A-7 in respect of the rupee payment to my/our account. I/We further agree to
complete form A-7 in respect of any payments into the account which may not be directly connected
with my/our trading activities in Pakistan, or which represent remittances received from overseas.

Yours faithfully,

(Signature of applicant)

Full Name of applicant: __________________________________

Nationality: ___________________ Passport No: _____________________________
dated:_____________ issued by___________________________________________
Occupation: _____________________

BSG MANUAL – DEPOSIT ACCOUNTS Page 102

Address:_________________________________________________________________________
__________________________________________________________________________
Date of arrival in Pakistan: _________________

We certify that to the best of our knowledge and belief the information given above is correct.

Date: _____________ (Stamp and Signature of Authorized Dealer)

Note: This form shall be completed in duplicate and submitted to Authorized Dealer with whom the
account is desired to be opened.

8.11. FORM A-7 (UNDER FOREIGN EXCHANGE REGULATION ACT, 1947)

FORM A-7
FOREIGN EXCHANGE REGULATON ACT, 1947

Application to transfer Pakistan Rupees From/To a Private Non-Resident Account held in Pakistan
N.B. (1) This form should be used only when payment is made in Pakistan Rupees to or from an
account in the name of a person or firm other than a bank outside Pakistan.
(2) This form should be completed in duplicate when transfer is from one non-resident
account to another.

I/We the undersigned apply for permission to transfer/pay

Rs ......................say…………………………………………………………………………………..
(in figures) (in words)
……………………………………………………………………………………………………..
(name and address of transferor/transferee or full title of account debited/credited stating the country

BSG MANUAL – DEPOSIT ACCOUNTS Page 103

of residence
…………………………………………………………………………………………………… and
(name of bank with whom account is kept) to / from
…………………………………………………………………………………………………………
……………………………………………………………………………………………………
(name and address of transferee/transferor or full title of account credited /debited stating the
country of residence
………………………………………………………………………………………………………and
name of bank with whom account is kept) for the purpose stated below:-
………………………………………………………………………………………………………
……………………………………………………………………………………………….……...

I/We declare that the statements on this form are true, that the transfer is solely for the purpose
specified above and that this purpose in no way contravenes the provisions of the Foreign Exchange
Regulation Act 1947.

Name of Applicant …………………. ……………………………………

Nationality …………………………. Stamp & Signature(s) of Applicant

Address …………………………….. Date: ………………………………

We hereby certify that the statements overleaf are to the best of our knowledge correct and that we
have seen documentary evidence in support thereof and allowed transfer in terms of Chapter VIII of
the Foreign Exchange Manual /apply for permission of the State Bank to effect the transfer.

Date: …………………. Stamp & Signature of the Authorized Dealers

…………………………………………………………………………….................................
Space for use by the State Bank of Pakistan
State Bank of Pakistan,

BSG MANUAL – DEPOSIT ACCOUNTS Page 104

Exchange Policy Department.
………………………………

Date……………. Jr. Joint Director/Assistant Director

……………………………………………………………………………………………………
NOTE: The approval of the State Bank of Pakistan shall remain valid for one month from the date of
approval.
…………………………………………………………………………………………………….

8.12. REQUEST FOR CHANGE IN TITLE OF ACCOUNT

Date: __________
The Manager,
Allied Bank Ltd
____________________
____________________

REQUEST FOR CHANGE IN TITLE OF ACCOUNT

NO____________________________________________________

Sir/ Madam,
I am maintaining my captioned account with your branch with title as
_____________________________________________________________________________.
I have changed my name and also got issued new CNIC/SNIC with my changed name as
detailed below:
1) Name as per Old CNIC: _________________________
2) Name as per New CNIC: _________________________
3) Name of Father: _________________________
4) Name of Husband / _________________________
Ex Husband:

You are therefore requested to kindly change the title of my account as per my new CNIC/SNIC.

I hereby undertake and confirm that all the transactions carried out in my captioned account, till

BSG MANUAL – DEPOSIT ACCOUNTS Page 105

date, with the old title are correct and genuine and done by me.
Yours sincerely,

___________________
Signature*
* In case of Joint Account, all account holders shall sign this request.
ENCL: Attested Copy of New CNIC/SNIC

8.13. INDEMNITY FOR OBTAINING FRESH ACCOUNT OPENING FORM &

OTHER DOCUMENTS BY THE BANK IN LIEU OF BURNT/ DESTROYED
RECORD

Date:___________
The Manager,
Allied Bank Limited
________________
________________

Dear Sir / Madam,

Indemnity for obtaining fresh Account Opening Form

& other documents by the bank in lieu of burnt/destroyed record

I/We understand from you that due to the recent riots/ flood/ heavy rains/ fire in the branch, the
pertinent records of the Account Holders at Allied Bank Limited’s ______ Branch, ___________
(“the Bank”), were burnt /destroyed, including Account Opening Forms, Mandates, Specimen
Signature Cards etc.
To facilitate the continuity of the operation of the bank accounts of its account holders, the Bank
is obtaining fresh account opening form, specimen signature cards, attested copies of identity
document(s) and other related documents from its account holders in lieu of the documents that
had been burnt / destroyed / removed by the rioters during the riots.
I/We hereby confirm that I/We are maintaining ____________ account with the Bank, detailed
as under:
1. Account No: _____________________________________________________
2. Title: ______________ _____________________________________________
3. Address: _________________________________________________________
_____________________________________________________________
4. Phone No(s):_____________________________________________________

BSG MANUAL – DEPOSIT ACCOUNTS Page 106

 5. Email: __________________________________________________________
6. CNIC No(s): ______________________________________________________

I / We hereby undertake and confirm that I / We are the bona fide account holder(s), have
provided the account details mentioned above and have signed and submitted the following fresh
documents to the Bank:−
a) Account Opening Form
b) Specimen Signature Card
c) Customer Profile Form
d) Attested copy (ies) of Identity Documents
e) __________________________________
f) __________________________________

I / We hereby represent that the above information is true and further irrevocably and
unconditionally, indemnify and undertake at all times hereafter to fully indemnify the Bank and
keep the Bank, its Directors, Officers and Employees indemnified and harmless from and against
all sorts of losses, damages, costs, charges, expenses of whatsoever nature if any suffered,
sustained and incurred whether directly or indirectly by Bank, its successors in interest,
administrators and assigns and howsoever arising out of or in connection with suits, claims
actions, demands, liabilities, proceedings, objections, notices, processes, etc. of whatsoever
nature made or brought or filed against or served on the Bank by whomsoever in connection with
any possible misrepresentation or arising out of Bank's allowing me/us to operate the subject
account mentioned above, accepting further deposits in the above referred Account and
continuing to provide such banking services or in connection with Bank' acting upon my / our
instructions to permit me/us to continue to operate the above referred Account on the strength of
fresh documents submitted by me/us mentioned above and further undertake to pay Bank
unconditionally and within seven (7) days of Bank's first written demand any or all the amount
of such claims, costs, fees; expenses, losses and damages if any sustained, suffered and incurred
by Bank.
This Indemnity shall not preclude the Bank from stopping the operation of the above referred
Account at any stage, in case the Bank has reasons to believe that the representations made by
me/us as above, are incorrect or in case the Bank receives any objection or complaint of
whatsoever nature from any other person or party claiming to be the real holder(s) of the said
Account or otherwise claiming any direct or indirect right over, or interest in the said Account or
the balances therein.

Yours faithfully,

____________________ ____________________

BSG MANUAL – DEPOSIT ACCOUNTS Page 107

 Signature of Customer Signature of Customer

WITNESSES

No.1. _________________ No.2. _________________

Name_______________________________ Name________________________________
CNIC No* CNIC No*
___________________________ ___________________________
Address______________________________ Address_______________________________
______________________________ _______________________________

* Attested photocopies of CNIC /SNIC of the Witnesses are annexed.

8.14. CONFIRMATION LETTER REGARDING TRANSACTIONS CARRIED OUT

IN ACCOUNT (IN CASE OF BURNT/DESTROYED RECORD)

Date: __________
The Manager,
Allied Bank Ltd
____________________
____________________

CONFIRMATION LETTER REGARDING TRANSACTIONS CARRIED OUT IN

ACCOUNT NO_________________________TITLE ____________________

Sir/ Madam,
I/ We am/ are maintaining my/ our captioned account with your branch.
I/We understand from you that due to the recent riots/ flood/ heavy rains/ fire in the branch,
the pertinent records of the Account Holders at Allied Bank Limited’s __________________
Branch______ (“the Bank”), were burnt / destroyed, including Account Opening Forms,
Mandates, Specimen Signature Cards, etc.

After checking my/our Statement of Account provided by the bank, I / we hereby undertake
and confirm that all the transactions carried out in said account till date are correct and
genuine and done by me/us.

BSG MANUAL – DEPOSIT ACCOUNTS Page 108

 Yours sincerely,

___________________
Signature*

*Letter shall be signed by all the Joint Account Holders/ Partners/ Authorized Signatories
*With stamp in case of Business/ Entity Account

8.15. DATA OF TOP 100 REGULAR DEPOSIT ACCOUNT

Particulars of Top 100 Depositors of Branch as on June, 30 XXXX / December 31, XXXX

A/C Balance as on end

Credit Turnover as per
For Dormant A/c (Date
of

Actual Debit Turnover

Debit Turnover as per

Actual Credit Turnover

Current Profile (Annual )

Current Profile (Annual)

Name of A/c Holder(s)

since A/c is Dormant)

Profession/Nature
A/c Opening Date
Name of Branch

NTN No. (if any)

Nature of A/c
A/c Category
Branch Code
Title of A/C

June/Dec
Business

(Annual)

(Annual)
CNIC No

Address
A/C No.
Sr. No.

A B C D E F G H I J K L M N O P Q R S

8.16. UNDERTAKING FOR ISSUANCE OF DEBIT CARD TO EDUCATED

CUSTOMERS HAVING SHAKY SIGNATURE (NEW ACCOUNT HOLDERS/
EXISTING ACCOUNT HOLDERS)
Date: _______________
The Manager,
Allied Bank Limited,
________________________
________________________
Dear Sir / Madam,
ISSUANCE OF DEBIT CARD
I, _____________________________________ write to state that I am a literate person and my
qualification is________________________.

I understand the terms & conditions concerning use of the Debit Card and hereby express my
ability to conveniently use the ATM. I intend to open a bank account with you/ I am
maintaining account #_________________________________with you. I hereby request you

BSG MANUAL – DEPOSIT ACCOUNTS Page 109

to please issue me Debit Card. My signatures are / have become shaky due to following reason
(please select any one):
Prolonged illness
Old age
You are requested to issue me Debit Card despite the fact of my shaky signatures as aforesaid.

In consideration of Allied Bank Limited (ABL) agreeing at my request to issue me Debit Card,
I undertake that I would be responsible for all the transactions made through my Debit Card.
I hereby indemnify and agree to hold A B L , r e g i s t e r e d o f f i c e a t L a h o r e a n d a m o n g s t
o t h e r s i t s b r a n c h a t ________________________ i t s s u c c e s s o r s a n d assigns, harmless
and indemnified from and against all losses, claims, demands and consequences that may
arise out of issuing me the Debit Card.

I agree to pay to ABL within‘7’days of demand by ABL without any let, say or hindrance any
loss, claims, and expenses that it may suffer in connection and in consequence of issuance of
the Debit Card to me. I shall remain responsible for my shaky signatures and shall keep ABL
indemnified fully against any loss bank may come across in this respect.

Yours faithfully,
WITNESS:
Signature ________________________

Name ________________________
Shaky Signature &Thumb Impressions (Both)
CNIC No.* ________________________

SIGNED IN THE PRESENCE OF: RECOMMENDED BY BM:

Signature ________________________ Signature ________________________

Name ________________________ Name ________________________

Designation ________________________

IBS No./EIN ________________________ IBS No./EIN ________________________

*Attested photo copies of CNIC / SNIC of customer & witness are mandatory.

BSG MANUAL – DEPOSIT ACCOUNTS Page 110

 8.17. CUSTOMER REQUEST FORM (FOR ISSUANCE OF DEBIT CARD)

8.18. UNDERTAKING BY EDUCATED CUSTOMER WHOSE SIGNATURE

HAVE BECOME SHAKY AFTER ISSUANCE OF DEBIT CARD (EXISTING
ACCOUNT HOLDERS)

BSG MANUAL – DEPOSIT ACCOUNTS Page 111

 Date: _______________
The Manager,
Allied Bank Limited,
________________________
________________________

Dear Sir / Madam,

Account Number: ______________________________

Title of Account:______________________________

I am maintaining the aforementioned account with you and Debit Card has been issued to me. My
signatures have become shaky due to following reason (please select any one):
Prolonged illness
Old age

I, _____________________________________ write to state that I am a literate person and my

qualification is________________________. I understand the terms & conditions concerning use of the
Debit Card and hereby express my ability to conveniently use the ATM. You are therefore requested to
continue my Debit Card facility despite the fact that my signatures have become shaky as aforesaid.

I n consideration of Allied Bank Limited (ABL) agreeing at my reques t to continue Debit Card facility, I
undertake that I would be responsible for all the transactions made through my Debit Card . I hereby
indemnify and agree to hold A B L , r e g i s t e r e d o f f i c e a t L a h o r e a n d a m o n g s t o t h e r s i t s
b r a n c h a t ________________________ i t s s u c c e s s o r s a n d assigns, harmless and indemnified from
and against all losses, claims, demands and consequences that may arise out of allowing me to
continue Debit Card facility.

I agree to pay to ABL within‘7’days of demand by ABL without any let, say or hindrance any loss,
claims, and expenses that it may suffer in connection and in consequence of allowing me to continue
the Debit Card facility. I shall remain responsible for my shaky signatures and shall keep ABL
indemnified fully against any loss bank may come across in this respect.

Yours faithfully,
WITNESS:
Signature ____________________

Name ____________________
Shaky Signature &Thumb Impressions (Both)
CNIC No.* ____________________

BSG MANUAL – DEPOSIT ACCOUNTS Page 112

 EXECUTED IN THE PRESENCE OF: RECOMMENDED BY BM:

Signature ________________________ Signature ____________________

Name ________________________ Name ____________________

Designation ________________________

IBS No./ EIN ________________________ IBS No./ EIN ____________________

*Attested photocopies of CNIC / SNIC of customer & witness are mandatory.

8.19. VISUALLY IMPAIRED/BLIND CUSTOMER’S ACKNOWLEDGEMENT

FOR DELIVERY OF TERMS & CONDITIONS BOOKLET ALONG WITH
ADDENDUM & COPY OF SIGNED ACCOUNT OPENING FORM

Date: _______________
The Manager,
Allied Bank Limited,
________________________
________________________

Dear Sir / Madam,

Acknowledgement for delivery of Terms & Conditions Booklet

along with Addendum & copy of Signed Account Opening Form

I/We acknowledge the receipt of Terms & Conditions booklet along with its
Addendum & Duplicate copy of Account Opening Form duly attested by authorized
bank’s officer. I/We declare and confirm that Terms & Conditions governing the account
have been read/explained by the BSM/ BM before me/us in presence of under mentioned
witness1 and I/we have understood the Terms & Conditions governing the account and
agree to observe and be bound by the said Terms & Conditions and any changes,
supplements or modifications thereto that may be made by the Bank from time to time.

BSG MANUAL – DEPOSIT ACCOUNTS Page 113

 Yours faithfully,
Witness1 (Known to the Customer)

_________________________________ Signature ________________________

Thumb Impressions (Both)
Name ________________________
CNIC #2 ________________________

1 Witness is required in case of illiterate visually impaired/blind person only. Pl delete the
underline phrase and mention “N/A” at witness field in case of Literate visually impaired
/ blind person.
2 Attested photocopy of CNIC / SNIC of Witness is mandatory.

______________________________________________________________________________

A/C No: __________________________

Title of A/C:_______________________

8.20. UNDERTAKING BY LITERATE VISUALLY IMPAIRED/BLIND PERSON

FOR WAIVER OF CONDITION OF WITNESS/PERSONAL PRESENCE /
ALLOWING ADC SERVICES
Date: _______________
The Manager,
Allied Bank Limited,
________________________
________________________

Dear Sir / Madam,

Undertaking for waiver of condition of Witness/

Personal Presence/ Allowing ADC Services

I, _____________________________________, holding CNIC # ----------------,

write to state that I am a literate visually i mpaired/blind person and my
qualification is________________________*. I intend to open bank account /
am maintaining account #_________________________________with you.
In this respect it is requested to [please tick required service(s)]:

Kindly waive the condition of operation in the bank account personally .

BSG MANUAL – DEPOSIT ACCOUNTS Page 114

 Kindly waive the condition of operation of bank account in the presence of
a witness.
Kindly issue ATM / Debit Card.

In consideration of the above duly selected request(s), I hereby expressly

undertake with my free will:

1. That I shall not hold ABL or any of its officers/employees responsible in any
manner for any losses, claims, demands and consequences that may arise on
account of your permitting me to operate the account without any witness
and/or self-presentation/ issuing ATM/ Debit Card.

2. That I shall be responsible for all the transactions that are made in my
account through all channels.

3. That I shall hold A B L or any of its officer/employee, i t s s u c c e s s o r s a n d

assigns, harmless & indemnified from and against all losses, claims, demands
and consequences that may arise out of allowing me to operate the account
without any witness/ self-presentation / issuing ATM/ Debit Card.

4. I hereby further agree to pay to ABL within ‘7’ days of demand by ABL
without any let, say or hindrance any loss, claims, and expenses that it may
suffer in connection and in consequence of allowing me operation in the
account without any witness/ self-presentation/ issuing ATM/ Debit Card.

Yours faithfully,

Thumb Impressions (Both)

Account No.
________________________________
Account Title:
_______________________________

WITNESSES

No.1. _________________ No.2. _________________

Name__________________________ Name_____________________________
CNIC CNIC
No**__________________________ No**___________________________
Address___________________________ Address_________________________

_____________________________ _______________________________

BSG MANUAL – DEPOSIT ACCOUNTS Page 115

 * Attested photocopy of Certificate/Degree is annexed.
** Attested photocopies of CNICs / SNICs of the Witnesses are annexed.

8.21. UNDERTAKING BY LITERATE VISUALLY IMPAIRED/BLIND PERSON

FOR APPOINTMENT OF MANDATE HOLDER TO OPERATE THE ACCOUNT &
ALLOTMENT OF LOCKER

Date: _______________
The Manager,
Allied Bank Limited,
________________________
________________________

Dear Sir / Madam,

Undertaking for appointment of Mandate Holder to

Operate the Account & Allotment of Locker

I, _____________________________________, holding CNIC # ----------------,

write to state that I am a visually impaired/blind person. I intend to open bank
account / am already maintaining account
#_________________________________with you.

In this respect it is requested to [please tick required service(s)]:

Kindly allow me to appoint Mr./Ms________________ having

CNIC/SNIC# _______________ as “Mandate Holder” to operate my bank
account, whose signatures have been taken on this Indemnity in my presence
and the witnesses.(Please fill in Schedule 1 provided below)

Kindly allot me a locker and allow me operations in such locker with the
assistance of Mr./Ms________________ having CNIC/SNIC#
_______________ whose signatures have been taken on this Indemnity in my
presence and the witnesses.(Please fill in Schedule 2 provided below).

In consideration of the above duly selected request(s), I hereby expressly

undertake with my free will:

1. That I shall not hold ABL or any of its officers/employees responsible in any
manner for any losses, claims, demands and consequences that may arise on
account of your permitting me to appoint aforementioned person as “Mandate
Holder” to operate my bank account / allotting me locker and allowing me

BSG MANUAL – DEPOSIT ACCOUNTS Page 116

 operations in such locker with the assistance of aforementioned person.

2. That I shall be responsible for all the transactions that shall be made in my
account by the aforementioned “Mandate Holder” through all ch annels as have
been made by me / all locker operations with assistance of aforementioned
person as have been done by me in the allotted locker.

3. That I shall hold A B L or any of its officer/employee, i t s s u c c e s s o r s a n d

assigns, harmless and indemnified from and against all losses, claims, demands
and consequences that may arise out of your permitting me to appoint
aforementioned person as “Mandate Holder” to operate my bank account /
allotting me locker and allowing me operations in such locker with the
assistance of aforementioned person.

4. I hereby further agree to pay to ABL within‘7’days of demand by ABL without

any let, say or hindrance any loss, claims, and expenses that it may suffer in
connection and in consequence of permitting me to appoint aforementioned
person as “Mandate Holder” to operate my bank account / allotting me locker
and allowing me operations in such locker with the assistance of
aforementioned person.

Yours faithfully,

Thumb Impressions (Both)

Account No.
__________________________
Account Title:
_________________________

SCHEDULE-1 (strike out if not SCHEDULE-2 (strike out if not

applicable) applicable)

MANDATE HOLDER TO OPERATE PERSON AUTHORIZED TO ASSIST

THE ACCOUNT IN LOCKER OPERATION

Signature _______________________ Signature _______________________

Name _______________________ Name _______________________

BSG MANUAL – DEPOSIT ACCOUNTS Page 117

 CNIC*# _______________________ CNIC*# _______________________

WITNESSES

No.1. _________________ No.2. _________________

Name__________________________ Name____________________________
CNIC CNIC
No*___________________________ No*___________________________
Address________________________ Address__________________________
_________________________ __________________________

* Copies of CNICs are annexed.

8.22. ADDENDUM - TERMS & CONDITIONS GOVERNING THE ACCOUNT

(FOR VISUALLY IMPAIRED/BLIND CUSTOMERS)

ADDENDUM - TERMS & CONDITIONS GOVERNING THE ACCOUNT

1. OPENING AN ACCOUNT:

vi. At the time of opening of account of an illiterate visually impaired/blind person,

a witness who should be known to the concerned visually impaired/blind person
shall be obtained on the AOF that all the Terms & Conditions regarding operation
of account were read / explained by the BSM/ BM to illiterate visually
impaired/blind person in his/ her (witness) presence. Illiterate visually
impaired/blind person shall operate the bank account personally in the presence of
a witness.
vii. In case of a literate visually impaired/blind person, witness shall not be required
at the time of account opening. Further, presence of witness for operation in
account shall not be required upon providing duly witnessed undertaking by the
visually impaired/ blind person however bank shall not be responsible for any
losses, claims, demands and consequences that may arise out of operation in the
absence of any witness. For all Debit transactions, Call Back Confirmation
(CBC) shall be carried out by BSM on the provided phone/ mobile number of
the customer in the account and in case if customer is untraceable then the
cheque shall be returned with the reason “Visually Impaired / Blind
Customer, Call Back Confirmation Unsuccessful”.
__________________________________________________________________

8.23. PROOF OF INCOME FORM FOR HOUSEWIVES/ DEPENDENT

INDIVIDUALS

BSG MANUAL – DEPOSIT ACCOUNTS Page 118

 The Manager Date: _____________
Allied Bank Limited
_________________________
_________________________

Dear Sir/Madam,
Proof of Income
I request you to open an account with Allied Bank Limited, ____________________ Branch,
as per given details on Account Opening Form/ Customer Profile Form, I shall abide by all
Rules & Regulations that have been enforced upon me.
I am dependent on _________________________________ (i.e. Funds Provider) whose
details are appended below:
1. Name:____________________________________________________________
2. Relationship:______________________________________________________
3. CNIC/SNIC No1:__________________________________________________
4. Tel/Mob No:_______________________________________________________
5. Complete Residential Address:________________________________
_________________________________________________________________
6. Nature of Business/Occupation/Profession2:__________________________
7. Complete Business / Office Address:_________________________________
_________________________________________________________________
I shall not use this account to support / finance any unlawful activity like Money Laundering,
Terrorist Financing. I shall update the bank about any changes in my mailing address / contact
information and / or any change in any of the information furnished in the Account Opening
Form including nature of business in compliance to State Bank of Pakistan regulations and
Bank’s own internal control requirements from time to time.
I further agree to provide proper evidence / proof of incoming credit funds to the bank at any
point of time, if required, which shall arrive in my/our account.
I hereby declare that I have not been refused banking facilities by any other bank / branch
before approaching Allied Bank Limited for opening of my account.

Yours faithfully,

__________________________________

BSG MANUAL – DEPOSIT ACCOUNTS Page 119

 Signature/ Thumb Impressions (Both)

1Attested Copy of CNIC/SNIC of Funds Provider is annexed.

2 Attested copy of Proof of Income of the Fund Provider i.e. Job Card/ Salary Slip/ Pension
Book/ Passbook/ Rent Agreement/ Declaration on Business Letter Head(original) etc is
annexed.
WITNESS
(Witness shall be existing Account Holder of ABL or
Branch Staff if customer known to him / her)
This is to certify that the applicant is known to me.
Name _____________________________
Account # __________________________ Signature ____________________________
Branch Name: ______________________
Signature verified by ________________
_________________________________________________________________________
FOR BANK USE ONLY
A/C No: __________________________
Title of A/C:_______________________

We hereby further confirm that we have obtained all the relevant documents required for
opening of account from the customer(s) and also have satisfied ourselves about identity and
profile of the customer(s) as per Bank’s KYC Policy & Regulatory Requirements.

______________________________ ___________________________
BSM BM
8.24. PROOF OF INCOME FORM

PROOF OF INCOME FORM

The Manager Date:____________

Allied Bank Limited
____________________
____________________
Dear Sir/Madam,

BSG MANUAL – DEPOSIT ACCOUNTS Page 120

I request you to open an account with Allied Bank Limited, _______________________ Branch, as
per given details on Account Opening Form/ Customer Profile Form. I shall abide by all Rules &
Regulations that have been enforced upon me.
My source of income would be from
_________________________________________________________________________________
_________________________________________________________________________________
I shall not use this account to support / finance any unlawful activity like Money Laundering,
Terrorist Financing and I shall update the bank about any changes in my mailing address / contact
information and / or any change in any of the information furnished in this Account Opening Form,
in compliance to State Bank of Pakistan regulations and Bank’s own internal control requirements
from time to time.

I further agree to provide proper evidence / proof of incoming funds to the bank at any point of time,
if required, which shall arrive in my account.

I hereby declare that I have not been refused banking facilities by any other bank / branch before
approaching Allied Bank Limited for opening of my account.

Yours faithfully,

__________________________________ __________________________________
Signature/ Thumb Impressions (Both) Signature/ Thumb Impressions (Both)

WITNESS
(Witness shall be existing Account Holder of ABL or
Branch Staff if customer known to him / her)
This is to certify that the applicant is known to me.
Name _____________________________
Account # __________________________ Signature ____________________________
Branch Name: ______________________
Signature verified by ________________

BSG MANUAL – DEPOSIT ACCOUNTS Page 121

 FOR BANK USE ONLY
A/C No: __________________________
Title of A/C:_______________________

We hereby further confirm that we have obtained all the relevant documents required for opening of
account from the customer(s) and also have satisfied ourselves about identity and profile of the
customer(s) as per Bank’s KYC Policy & Regulatory Requirements.

_______________________ ______________________________
BSM BM
8.25. UNDERTAKING FOR CHANGE OF GUARDIAN IN MINOR ACCOUNT

Date: __________
The Manager,
Allied Bank Ltd
____________________
____________________

Sir/ Madam,
Undertaking for Change of Guardian in Minor Account No______________________

It is to inform you that previously registered guardian in bank’s record [Mr/ Ms/
Mrs____________________________ ] in the captioned minor Account has died on
__________.
I, the undersigned as Natural Guardian (Father) / Court appointed Guardian
of________________________ (Minor) request Allied Bank Limited to:
1. Update my name in place of the name of expired guardian in bank’s record;
2. Allow me to operate the account henceforth as Guardian in aforesaid account as per my
authority.

I understand that Minor Account is beneficially owned by the Minor. On behalf of the Minor, I,
the Natural Guardian (Father) / Court appointed Guardian shall be responsible to operate the
Account and undertake to accept any liability arising out of the actions(s) of Minor in any respect
and agree to abide by the Terms & Conditions governing the account.

BSG MANUAL – DEPOSIT ACCOUNTS Page 122

I understand that this account shall be used for bona fide transactions of the Minor. I shall
represent the Minor in all future transactions of any description in the above account from all
channels till the Minor attains majority.

I shall fully indemnify the bank against any claim of Minor for any withdrawal/transaction made
in the account through any channel.

Yours Sincerely,

___________________
Guardian’s Signature

8.26. UNDERTAKING FOR OPENING OF MINOR ACCOUNT

Date: __________
The Manager,
Allied Bank Ltd
____________________
____________________

Sir/ Madam,
Undertaking for Opening of Minor Account

I, the undersigned, request Allied Bank Limited to open Minor Account on the basis of the
information provided on the Account Opening Form. I hereby confirm that all the information
provided to the Bank is true and correct in all respects.

I understand that Minor Account can be opened in the name of Minor and beneficially owned by
him/her. On behalf of the Minor, I, the Natural Guardian (Father) / Court appointed Guardian
shall be responsible to operate the Account and undertake to accept any liability arising out of
the actions(s) of Minor in any respect.

I understand that this account shall be used for bona fide transactions of the Minor. I shall

BSG MANUAL – DEPOSIT ACCOUNTS Page 123

represent the Minor in all future transactions of any description in the above account from all
channels till the Minor attains majority.

I shall fully indemnify the bank against any claim of Minor for any withdrawal/transaction made
in the account through any channel.

In case of my death, any further operation in the account shall be permitted only in terms of valid
certificate/letter/order issued by competent Court of Law.

Yours Sincerely,
____________________________________
Natural Guardian’s (Father) / Court
appointed Guardian’s Signature

A/C No: __________________________

Title of A/C:_______________________

8.27. INTIMATION LETTER REGARDING RESTRICTION ON OPERATION IN

MINOR ACCOUNT UPON ATTAINING THE AGE OF MAJORITY

Branch: ________________ Dated: ____________

Ref:

__________________
__________________________

Dear Sir / Madam,

ACCOUNT NO. _________ TITLE _________ UNDER THE GUARDIANSHIP OF
___________
It is to inform that as per bank’s record, you are attaining the age of majority as on ________.
After this date, your account will be debit blocked for operation till the completion of required
formalities as mentioned hereinafter.
You are therefore requested to please personally visit the branch and provide the following

BSG MANUAL – DEPOSIT ACCOUNTS Page 124

documents enabling us to update your bank’s record and provide you banking facilities without
any interruption:

 Copy of CNIC/ SNIC along with your original CNIC / SNIC; or

 NADRA Token evidencing that you have applied for your CNIC/ SNIC.

Please be informed that bank shall allow a grace period of ’45 days’ on the basis of NADRA
Token for submission of copy of CNIC/ SNIC and also allow your guardian to operate the
account during the said period upon your written concurrence. However, your account shall be
blocked again if copy of your CNIC/ SNIC is not received within the prescribed grace period.

Assuring you of our best co-operation and services at all times.

Yours faithfully,
Banking Services Manager

8.28. SCHEDULE ‘K’

SCHEDULE ‘K’

NAME OF AUTHORIZED DEALER ……………………………………………………..

NON-RESIDENT RUPEE ACCOUNTS OTHER THAN
BANK BRANCHES AND CORRESPONDENTS

For the period ended

…………………………………………………………………………………………
_____________________________________________________________________

Opening Balance Cr. Rs.

Dr. Rs.

BSG MANUAL – DEPOSIT ACCOUNTS Page 125

Total Credits Rs.

Total Debits Rs.

Balance at the end of the Period

Cr. Rs.
Dr. Rs.

Date_________________ Stamp and Signature of Authorized Dealer

8.29. BM VISIT REPORT

VISIT REPORT TO CUSTOMER’S PLACE OF BUSINESS

(For Opening Account of Self-Employed Individual / Professional / Sole Proprietor or Changing
Account Type From Personal To Business)

CUSTOMER NAME ____________________________ DATE OF VISIT____________

ACCOUNT # __________________________________
ACCOUNT TITLE______________________________
ADDRESS _________________________________________________________________
___________________________________________________________________________
DISTANCE OF FROM BRANCH _______ KM (Approx.)
MEANS OF TRANSPORTATION USED _____________

1. BUSINESS/ OFFICE/ EXISTS AT THE ABOVE ADDRESS YES ( ) NO ( )

2. SIGNBOARD IS AFFIXED AT THE BUSINESS/ OFFICE ADDRESS YES ( ) NO( ) N.A.( )
3. CUSTOMER’S VISITING CARD TAKEN (To be attached, if yes) YES ( ) NO( ) N.A.( )

BSG MANUAL – DEPOSIT ACCOUNTS Page 126

 4. NEAREST LANDMARK ___________________________________________________
5. DESCRIPTION OF BUILDING
(e.g. Approx. Covered area of office; no of floors, condition of building etc.)
________________________________________________________________________
______________________________________________________________________________

6. NAME & DESIGNATION OF PERSON contacted AT THE BUILDING

________________________________________________________________________
______________________________________________________________________________

7. COMMENTS OF BM
____________________________________________________________________
__________________________________________________________________________________

I hereby declare that I have visited the abovementioned customer address and satisfied with the
customer’s credentials.

Signature of BM with Date: ____________________________________________

Name of BM: ____________________________________________

IBS No. / EIN:

8.30. INTIMATION TO CUSTOMER REGARDING CHANGE IN ACCOUNT

TYPE FROM PERSONAL TO BUSINESS

Branch: ________________ Dated: ____________

REF:

____________________________________
_____________________________________
_____________________________________

Dear Valued Customer,

CHANGE IN ACCOUNT TYPE FROM PERSONAL TO BUSINESS

ACCOUNT NO._____________________________________
TITLE ____________________________________________

We thank you for choosing Allied Bank as your financial partner and appreciate your trust in
our services.

BSG MANUAL – DEPOSIT ACCOUNTS Page 127

 Being your best ally, every effort is made to keep you updated about any developments that take
place in financial sector. One such development pertains to the directives issued by the State Bank
of Pakistan whereby banks are urged to open separate business account where business
transactions are being made in personal account.

Therefore, in order to comply with the directives of State Bank of Pakistan and at the same
time to ensure smooth continuity of our relationship with you, we would like to inform that
your account category has been changed from “Personal” to “Business”; keeping in view the
nature and quantum of transactions in your account(s). This change is merely an
identification change (for due diligence purpose only) and have nothing to do with any
operational change or any type of reporting change. Please rest assure that this change in
category will not impact in any way your relationship with us or services being delivered to
you by ABL.

We truly value your relationship and assure you of our best services. In case of any queries /
feedback please visit or contact your branch to serve you better.

8.31. UNDERTAKING FOR OPENING OF SOLE PROPRIETORSHIP ACCOUNT

The Manager, Date: ____________

Allied Bank Limited,
____________________
_____________________

Dear Sir/ Madam,

UNDERTAKING FOR OPENING OF SOLE PROPRIETORSHIP ACCOUNT

I, ______________________________________ (name of person), being the sole
proprietor of M/S __________________________ (name of business concern) intend to
open my bank account with your branch. I submit that I do not have NTN because of the
following reason (please tick any one reason):

BSG MANUAL – DEPOSIT ACCOUNTS Page 128

 My income bracket does not fall under taxable slab. However, I undertake to provide
the “Taxpayer Online Verification” as and when NTN is issued.

I wish to apply for a fresh NTN, for this, I need an account with your Bank. I undertake
to provide “Taxpayer Online Verification” page as soon NTN is issued.

Thanking you.

______________________

Customer Name:_______________________

CNIC/ SNIC #: ________________________

Address: ____________________________
____________________________
Account No. ________________________________
Account Title: _______________________________

8.32. DECLARATION REGARDING PURPOSE / ULTIMATE CONTROL /

SOURCE OF FUNDS OF TRUST / CLUB/ SOCIETY / HOUSING SOCIETY /
ASSOCIATION / DEENI MADRASSAH / NGO / NPO / CHARITABLE
ORGANIZATION ETC

The Manager Date:____________

Allied Bank Limited
_________________________
_________________________

Dear Sir/ Madam,

Declaration regarding Purpose / Ultimate Control / Source of Funds

BSG MANUAL – DEPOSIT ACCOUNTS Page 129

We request you to open an account in the name of ___________________________ (Trust/ Club/
Society/ Housing Society/ Association/ Deeni Madrassah/NGO/ NPO/Charitable Organization
/_______) as per given details on Account Opening Form. With reference to the BPRD Circular
Letter No.02 of 2012 dated September13, 2012 of State Bank of Pakistan, we hereby declare the
followings:
Purpose of our Entity is:
______________________________________________________________________________
______________________________________________________________________________
Sponsor(s) on ultimate control of the Entity is/ are:
_________________________________________________________________________________
___________________________________________________________________________
Source of Funds would be from:
_________________________________________________________________________________
___________________________________________________________________________

Yours truly,

____________________________ _____________________________
Authorized Signatory (with stamp) Authorized Signatory (with stamp)

Account No. ________________________________

Account Title: _______________________________

8.33. UNDERTAKING TO INFORM THE BANK ABOUT CHANGE OF

CONTROL / OWNERSHIP OF TRUST / CLUB/ SOCIETY / HOUSING SOCIETY /
ASSOCIATION / DEENI MADRASSAH / NGO / NPO / CHARITABLE
ORGANIZATION ETC DURING OPERATION OF ACCOUNT

The Manager Date:____________

Allied Bank Limited
_________________________
_________________________

BSG MANUAL – DEPOSIT ACCOUNTS Page 130

Dear Sir/ Madam,
Undertaking to inform the bank about Change of
Control / Ownership during Operation of Account
We request you to open an account in the name of ___________________________ (Trust/
Club/ Society/ Housing Society/ Association/ Deeni Madrassah / NGO/ NPO/ Charitable
Organization /_______) as per given details on account opening form. With reference to the
BPRD Circular Letter No.02 of 2012 dated September13, 2012 of State Bank of Pakistan, we
hereby undertake, covenant and agree with the Bank, that, in the event of any change of control /
ownership of our captioned entity during operation of the account, we are bound to inform the
same to the bank immediately.

Yours truly,

____________________________ ____________________________
Authorized Signatory (with stamp) Authorized Signatory (with stamp)
Account No. ________________________________
Account Title: _______________________________

8.34. UNDERTAKING FOR NOT UTILIZING/AVAILING THE

ACCOUNT(S) OR BANKING SERVICES FROM ABL FOR ANY TERRORIST
ACTIVITY AND ABIDING THE RULES & REGULATIONS OF SBP BY TRUST /
CLUB/ SOCIETY / HOUSING SOCIETY / ASSOCIATION / DEENI MADRASSAH /
NGO / NPO / CHARITABLE ORGANIZATION ETC

The Manager Date:____________

Allied Bank Limited
_________________________
_________________________

Dear Sir/ Madam,

Undertaking for not utilizing/availing the account(s) or banking services from
ABL for any Terrorist Activity and abiding the Rules & Regulations of SBP

BSG MANUAL – DEPOSIT ACCOUNTS Page 131

We request you to open an account in the name of ___________________________ (Trust/
Club/ Society/ Housing Society/ Association/ Deeni Madrassah / NGO/ NPO/ Charitable
Organization /_______) as per given details on account opening form. We undertake that we
shall not utilize/avail the account(s) or banking services from ABL for any terrorist activity or
any other activity that is against the national interest.

We also undertake that we shall at all times abide by the rules and regulations of State Bank of
Pakistan and shall ensure compliance of the same.

Yours truly,

____________________________ ____________________________
Authorized Signatory (with stamp) Authorized Signatory (with stamp)
Account No. ________________________________
Account Title: _______________________________

8.35. UNDERTAKING TO ADVERTISE CORRECT & EXACT ACCOUNT

NUMBER & TITLE OF ACCOUNT OF NGO / NPO / CHARITABLE
ORGANIZATION AS PER BANK RECORD WHILE SOLICITING FOR
DONATIONS / CHARITY

The Manager Date:____________

Allied Bank Limited
_________________________
_________________________

Dear Sir/ Madam,

Undertaking to advertise correct & exact Account Number &
Title of Account as per bank record while soliciting for Donations / Charity

This is with reference to the State Bank of Pakistan BPRD Circular Letter No.04 of 2012 dated
March 12, 2012. As required, we hereby undertake and covenant and agree with the Bank, that,

BSG MANUAL – DEPOSIT ACCOUNTS Page 132

in the event, we solicit donations / charity for our
________________________________________ (NGO / NPO / Charitable Organization)
and for that reason, if we publish an advertisement in the newspapers and / or electronic media
and / or any other means, we are bound to ensure that we advertise the correct & exact account
number and title of account as per Bank record. The title of account shall be the same as given in
our constituent documents i.e. Registration Certificate / By-Laws / Rules & Regulations.

Yours truly,

____________________________ ____________________________
Authorized Signatory (with stamp) Authorized Signatory (with stamp)

Account No. ________________________________

Account Title: _______________________________

8.36. LETTER OF PARTNERSHIP

The Manager Date: ____________

Allied Bank Ltd.
_______________________
_______________________

Dear Sir,

LETTER OF PARTNERSHIP
As the firm of__________________________________________________________________
have dealing with the Bank, we beg to inform you that we the undersigned are the only existing
partners in the said firm. We are jointly and severally responsible to the Bank for the liabilities of
the firm to the Bank. The Bank may recover its claims from the estate or any or all of the
partners of the firm. Any one of the undersigned is authorized by us to sign all documents on our
behalf in bank’s favor and such signatures shall be binding on all of us.
Whenever any change occurs in our Partnership, we undertake to inform the bank of the same in
writing, and individual responsibility to the Bank will continue until we receive
acknowledgement of that letter from the bank and all our liabilities with the Bank are discharged.

BSG MANUAL – DEPOSIT ACCOUNTS Page 133

Yours Faithfully,

1. Name: _________________________ Signature: _____________

2. Name: _________________________ Signature: _____________

3. Name: _________________________ Signature: _____________

4. Name: _________________________ Signature: _____________

Account No. ________________________________

Account Title: _______________________________

[To be signed by each partner of the firm in his/her Individual capacity without rubber stamp in
the name of firm.]

8.37. UNDERTAKING TO INFORM THE BANK ABOUT CHANGE IN

EXECUTIVE COMMITTEE / CONSTITUTION OF POLITICAL PARTY

The Manager Date:____________

Allied Bank Limited
_________________________
_________________________

Dear Sir/ Madam,

Undertaking to inform the bank about Change in Executive Committee
[Central / Provincial / Divisional / Regional / District / Tehsil / City /
Union etc (as the case may be)] / Constitution of Political Party

We request you to open an account in the name of ___________________________ as per given

details on account opening form. We hereby undertake, covenant and agree with the Bank, that,
in the event of any change in the Executive Committee [Central / Provincial / Divisional /
Regional / District / Tehsil / City / Union etc (as the case may be)] and / or Constitution of our
Party, we are bound to inform the same to the bank immediately.

BSG MANUAL – DEPOSIT ACCOUNTS Page 134

Yours truly,

____________________________
Secretary of the Executive Committee
(with stamp)
Account No. ________________________________
Account Title: _______________________________

8.38. FORM-7 (FOR SECURITY DEPOSIT FOR OVERSEAS EMPLOYMENT)

Form-7
(See Rule 15 (1))
ALLIED BANK LIMITED

REF. No: ABL/

Date:____________

CERTIFICATE
Mr./Mrs./Miss ______________________________________ has deposited with us a sum of Rs.
XXXXX/- (XXXXXXX only) for making payments in due course
On behalf of Mr. _ S/O____ ____
Holder the passport No: Identity Card No: ___
Address: ________ __ ___ _____________

(Intending to emigrate) through M/s: ______________________________

License No: ________________________ the Overseas Employment Promoters.
Address: ____________________________________________________________________

BSG MANUAL – DEPOSIT ACCOUNTS Page 135

 The above payment will be effected on the production of this receipt in original along
with a certificate of above mentioned Overseas Employment Promoter confirming that the
above mentioned person intending to emigrate has been provided employment abroad and
certified by the protector of emigrants, Ministry of Manpower, Government of Pakistan, that
the foreign service agreement of such person has been registered and entry of visa has been
made in the passport or that the embassy of country of emigration has certified that visa shall
be endorsed on arrival in that country.

______________________ _______________________

Authorized Signature Authorized Signature

Note: The mentioned amount is refundable to the above depositor on production of this
certificate along with a statement by the concerned promoter that the above named emigrant
has not been able to find employment abroad.

8.39. REQUEST FOR ISSUANCE OF FORM-7

REQUEST FOR ISSUANCE OF FORM-7

(Under Emigration Rules-1979)

Date: _____________
I/We request for issuance of Form-7 (under Emigration Rules 1979) as per appended details:

A. Depositor Details
Name S/O D/O
W/O

Contact ID Number*
Number

B. Intending Emigrant(s) Details(List attached for more than one Intending Emigrant)
Name S/O D/O
W/O

Contact ID
Number Number*

Address

BSG MANUAL – DEPOSIT ACCOUNTS Page 136

 Passport
Number

C. Overseas Employment Promoter (O.E.P.) Details

Name

Address

O.E.P. License
Number

D. Deposit Details
Account Cheque #
#

Cash

Amount in ____________________
Figures
Amount in _____________________________________________________________
Words

I/We understand that this deposit is governed by Emigration Rules-1979 and refund against Form-7
shall only be made to the depositor.

All claims against any Form-7 will only be processed after endorsement by the concerned Protector
of Emigrants, Bureau of Emigration & Overseas Employment (BE&OE), Ministry of Overseas
Pakistanis & Human Resource Development, Government of Pakistan.

_________________________
(Signature of the Depositor)

* Copy(ies) of CNIC/SNIC/ NICOP is mandatory.

FOR BANK USE ONLY

Form-7 issued from serial No._________________ to Serial No. _____________________

BSG MANUAL – DEPOSIT ACCOUNTS Page 137

Total Form issued _____________________.

Authorized Signatures Authorized Signatures

8.40. REQUEST FOR REFUND OF SECURITY DEPOSIT AGAINST LOST

FORM-7

The Manager, Dated:

____________
Allied Bank Ltd.
_______________________
_______________________

Respected Sir/ Madam,

REQUEST FOR REFUND OF SECURITY DEPOSIT AGAINST LOST FORM-7

A Form-7 (under Emigration Rules 1979), full particulars whereof are given below, had been
got issued from your bank which has been lost / misplaced / destroyed.

You are requested to kindly release amount against mentioned Form-7. Letter issued by the
concerned Protector of Emigrants regarding release / refund of Security Deposit is attached in
this regard.

Signature of Intending
Emigrant/OEP/Depositor

BSG MANUAL – DEPOSIT ACCOUNTS Page 138

 DETAIL OF INTENDING EMIGRANT DETAIL OF OVERSEAS
EMPLOYMENT PROMOTER

Name: M/S
_______________________ ______________________________

S/O D/O W/O: _______________________

Passport No: _______________________ O.E.P. License Number

_________________
CNIC/ SNIC/ NICOP No:
________________

Address: _______________________ Address:

__________________________
_______________________
__________________________

ENCL: Letter of Protector of Emigrants

9. GLOSSARY
9.1. ACRONYM

ABA Allied Business Account

ABBA Allied Basic Banking Account
ABF Allied Business Finance
ABL Allied Bank Limited
A/C Account

AM Associate Manager

AMBS -CD Associate Manager Banking Services – Cash Department

AML Anti-Money Laundering
AML/CFT Anti-Money Laundering and Combating the Financing of Terrorism
REGULATIONS Regulations
AOA Articles of Association
AOF Account Opening Form
AOP Association of Persons

BSG MANUAL – DEPOSIT ACCOUNTS Page 139

ARC Alien Registration Card
ARS Allied Rising Star
ASD Account Services Department
ATM Automated Teller Machine
BAN Bank Account Number
BBAN Basic Bank Account Number
BCD Banking Control Department

BI Bank Identifier

BM Branch Manager

BOI Board of Investment

BO&P Banking Operations & Policies

BSM Banking Services Manager

CAMLO Chief Anti Money Laundering Officer

CAPU Centralized Accounts Processing Unit, BSG

CC Country Code

CD Check Digit
CD Current Account
CDD Customer Due Diligence

CFB Cash Feeding Branch

CFT Combating the Financing of Terrorism

CIBG Corporate & Investment Banking Group

CIPL Cash-in-Premises Limit

CMU Central Management Unit

CNIC Computerized National Identity Card

CP Customer Profile
CRBG Commercial and Retail Banking Group
CRC Child Registration Certificate
CRF Customer Request Form
DDEO Deputy District Education Officer
DEO District Education Officer

BSG MANUAL – DEPOSIT ACCOUNTS Page 140

DHA Defence Housing Authority
DW Dividend Warrant
DWP ACCOUNT Dividend Warrant Payment Account

D&D Deaf & Dumb

EDD Enhanced Due Diligence
EDO Executive District Officer
EFS Encrypting File System
EIN Employee Identification Number
FATCA Foreign Account Tax Compliance Act
FCY Foreign Currency
FEM Foreign Exchange Manual
FI Financial Institutions
FMU Financial Monitoring Unit
G Guardian
GH Group Head

GH-BO&P Group Head Banking Operations & Policies

GH-BS Group Head Banking Services

HCP Handicapped Person
HEC Higher Education Commission
HOL Head Office Lahore
HRG Human Resource Group

IB Islamic Banking

IBAN International Bank Account Number

IBS Inter Branch Authorized Signatures
ID Identity
IIC Islamic Investment Certificate
IMS Image Management System
K Thousands
KYC Know Your Customer
M Minor
MDP Mentally Disordered Person / Mentally Disordered Pensioner
MG Management Grade

MM Money Market

MNA Member of National Assembly

MPA Member of Provincial Assembly

BSG MANUAL – DEPOSIT ACCOUNTS Page 141

NADRA National Database and Registration Authority
NARA National Aliens Registration Authority
NBP National Bank of Pakistan
ND Notice Deposit
NGO Non-Governmental Organization

NICOP National Identity Card for Overseas Pakistani

NIFT National Institutional Facilitation Technologies (Pvt) Ltd.
NOC No Objection Certificate
NPB Non Profit Bearing
NPO Non-Profit Organization
NR Non-Resident
NTN National Tax Number
PEP Politically Exposed Persons
PKR Pakistani Rupee
PLS Profit & Loss
POC Pakistan Origin Card
RH- CRBG Regional Head - Commercial & Retail Banking Group
RH-BS Regional Head Banking Services
SAMG Special Assets Management Group
SBP State Bank of Pakistan

SBSO/ BSO Senior Banking Services Officer/ Banking Services Officer

SECP Securities & Exchange Commission of Pakistan
SNIC Smart National Identity Card
SOC Schedule of Charges
SS CARD Specimen Signature Card

STR Suspicious Transaction Report

STRN Sales Tax Registration Number

SWIFT Society For Worldwide Interbank Financial Telecommunication

T-24 Core Banking System (Temenos 24 )

TROPS Treasury Operations
UH Unit Head
UNSC United Nations Security Council
USD Us Dollar
VDC Visa Debit Card

BSG MANUAL – DEPOSIT ACCOUNTS Page 142

BSG MANUAL – DEPOSIT ACCOUNTS Page 143