Innovate 2022
iCabbi Product Conference
www.icabbi.com
Welcome
Dear Attendee,
Thank you for taking the time out of your busy schedule to join us for Innovate
2022. My team and I have been working hard to put together an event that
will be worth your while!
Innovate 2022 is packed full of presentations, demos, panel discussions, and
practical sessions that will help you identify areas of opportunity to innovate
your taxi fleet. You’ll learn about industry trends, business strategy, and how
to get the most from the iCabbi and Mobile Knowledge platforms. You’ll get a
first-hand look at our latest product releases and see what’s on the R&D Road
Map for theNorth America market. There will also be plenty of opportunities
to learn from like-minded taxi fleet operators during networking sessions.
The industry is emerging from the very challenging impact of the pandemic.
There’s a new dawn coming, and iCabbi wants to help fleets to reignite
through innovation.
Best Wishes,
Kevin French
CEO, iCabbi North America
kevin.french@icabbi.com
iCabbi Product Conference
12th - 13th May
Le Westin Hotel Montreal, 270 Saint-Antoine
Ouest, Montréal
2
Conference Themes & Topics
Automate Optimize Grow
Higher, higher higher! Identify ways to What could you be doing better? Apply a growth mindset to your
push your automation higher and reap the Small changes make a big difference to your overall business taxi business. Get more trips by thinking smartly
benefits of extra time and money to spend performance. Discover ways to streamline your operations, about BookApp
the channels you need to concentrate on to
on business development. BookApp improve how you match demand with supply, and deliver even take advantage of your local market. Learn how to
better customer service, with techniques and strategies to invigorate your current offering and expand into new
optimize the iCabbi platform. BookVoice
channels and business models.
BookVoice
BookBusiness
BookBusiness
Dispatch
Innovate Dispatch
Dispatch BookApp Innovate App
BookApp
Learn why dispatch is no longer Since the arrival of the TNCs, the
about the next hour and why “we BookVoice BookVoice
entire industry has been focused on Drive
Drive
will be there in 10 minutes” is no the Passenger App. We’ll show you
longer good enough! how and why our apps are rated on
average 4+ by passengers, and share
BookBusiness BookBusiness
marketing strategies with you to grow Pay
Pay your digital demand.
Dispatch Dispatch
BookApp Manage
Manage
Innovate Voice
BookVoice Innovate Drive
Drive Drive Innovate APIs
Connect
Connect
With most companies thinking that As fleet owners, you understand the classic Find out how the iCabbi Open API
BookBusiness
the apps would simply replace voice, chicken and egg dilemma: no drivers = no
Pay Pay
(including the Mobile Knowledge dispatch
we have chosen to embrace voice passengers = no business! Learn how to keep systems) can boost your automation and
communications and reinvigorate it your drivers engaged and attract more drivers get real-life use cases to take away and
with technology that improves customer to your fleet with a combination of marketing, implement in your fleet.
Dispatch
service while simultaneously boosting technology, and access to information to help
automation and reducing costs. Manage
them maximize their earnings. Manage
Drive Connect Connect
4 5
Pay
Day 1
Time Main Room Breakout Room 1 Breakout Room 2
08:30 - 09:00 Registration
Opening Genreal Session - Why the iCabbi technology and
09:00 - 09:30
team are the right partner in this quickly evolving industry!
Road Ahead - A glimpse into where our products are headed
09:30 - 10:15 and what we feel is important for the growth and recovery of
the industry.
10:15 - 10:30 Break
Up, Up and Away! Understanding Your Automation Numbers Hands-On Lab: How to Implement and Monitor a Remote Call Demo: Arcus Back Office
10:30 - 11:00 and how to keep driving them up! Center
Voice+ Why your Phone System is not something you setup and
11:00 - 12:00 wait for a ring!
12:00 - 13:00 Lunch & Networking Featuring - Taxi Charger, Gauer Modules Marketplace Partner Highlight - Raven Connected Marketplace Partner Highlight - Moovex
LET’S TALK
Where are all the drivers! How do I retain and attract them?
13:00 - 14:15
New Fleet Business Models in a Post Covid World
Who needs or wants this equipment in the car?
14:15 - 14:45 How to supercharge your dispatch platform Product Update - MK Cabmate/Arcus Product Update - MK XDS
14:45 - 15:15 Break
Routing, Scheduling and Planning Your Work and why “we will HANDS-ON LAB - Dispatching for Multiple Sites, Fleets, GROWTH - Learn how to Recruit Drivers & Promote Your
15:15 - 16:00
be there in 10 minutes” no longer works! and Cities Passenger App with Digital Marketing
16:00 - 18:00 Free
18:00 - 22:30 AML Cavalier Maxim - Dinner Cruise
6 7
AML Cavalier Maxim - Dinner Cruise
Boarding: Grand Quay 6:00 p.m.
Departure: 7:00 p.m.
Return: 10 p.m.
End of the evening: 10:30 p.m.
Image copyright Croisières AML
Day 2
Time Main Room Breakout Room 1 Breakout Room 2
08:00 - 09:00 Breakfast & Networking
Product Update - Get to know your new iCabbi Driver App Hands-On Lab - Creating, monitoring, and adjusting your IVR Product Update - MK Drivelinq
09:00 -10:00
including the iOS version Scripts including Voice+
10:00 - 10:15 Break
Product Update - Passenger App, Networking, and New
10:15 - 11:15
Payment Portal
API - How to save time and $s with the iCabbi Open API. Growth - Learn how to leverage Pair and Pay/Delivery within Hands-On Lab - Provisioning New Phones, Working with
11:15 -12:00
Everyday manual processes that can be automated your app and Track & Pay Remote Agents, and Phone System and IVR Reporting
12:00 - 13:00 Lunch & Networking Featuring - GT Global, Hailify Marketplace Partner Highlight - Go Ember Marketplace Partner Highlight - CMT
Product Update - Business Solutions and Webbooker Product Update - iCabbi Payment and Soft Meters Hands-On Lab - iCabbi Open API
13:00 -13:45
LET’S TALK - Panel Discussions
External job sources - what works and what does not?
13:45 - 15:00
Hybrid and electric vehicle impact on your operations?
Nothing is certain but death and taxes.....and INSURANCE
15:00 - 15:15 Break
Hands-On Lab - Reporting and getting information out of your Hands-On Lab - iCabbi Self help and Understanding Logs
15:15 - 16:00
system
16:00 - 16:15 Closing Session
16:15 Conference Adjourned
10 11
Simply Better
Making Taxi Fleets Better …and Better… and Better
BookApp
iCabbi is the world’s most powerful taxi platform. Our goal is to help you automate, optimize
BookApp
and grow your business by providing leading-edge technology that sets you apart from the
BookApp
competition. We’re continuously developing the platform to push the boundaries of what’s
possible and drive success for our customers.BookApp
BookVoice
BookVoice
With 99.999% up-time, a highly-customisableBookVoice
solution that can now achieve upwards of
BookVoice
BookBusiness
90% automation, and world-class apps continually improved to enhance user experience,
it’s easy to see why companies who move to BookBusiness
iCabbi, stay with iCabbi.
BookBusiness
We are your partner for the future.BookBusiness
Dispatch
Dispatch
Dispatch
Dispatch
BookApp Drive
BookApp Drive
Drive
BookApp
BookVoice Drive
Pay
BookApp
BookVoice Pay
Pay
BookVoice
BookBusiness Pay
BookVoice Manage
BookBusiness
Manage
BookBusiness Manage
BookBusiness
Dispatch Manage
Connect
Dispatch
Connect
Dispatch Connect
Dispatch Connect
Drive
Drive
Drive
Pay
Drive
Pay
12 Pay 13
Pay
Manage
Dispatch
Drive BookApp
Delight your drivers with the new iCabbi Driver App on Android & iOS. The fresh new look and Did you know that App users take 2.2 times as many trips over a year than customers who
feel and enhanced features set make it easier than ever for drivers to work better. phone in? They’re also 12% more likely to book a trip within a week. Getting your customers
Pay BookVoice
onto your app makes them sticky. This means you get more money from them. Crucially, you
also reduce the risk of them being taken by a competitor.
Own your local market by giving your customers a world-class Passenger Experience.
BookBusiness
Manage 5 star Review
Excellent app
really clear, gives
you time car
expected and
guide on the
Dispatch
5 star Review
price of the trip.
Love this app
Easy to use. Great
Connect service from a fab
taxi company.
Drive
Pay
5 star Review
Great app. Easy
to book. And
couldn’t be better
at keeping me
informed.
Manage
14
Connect 15
BookApp
BookApp BookVoice
BookVoice BookBusiness
Get Next-Level Automation with Voice+. Win Account work with the brand new Business Solution.
BookBusiness
Voice input for pick up locations and destinations
Dispatch
Account work can mean big business for your fleet. Our Business product has undergone a
complete make-over that will wow your customers. It looks better, and feels better, with a
3 horizontal benefits clean new interface including map views and multiple feature enhancements that make self-
management simple. Users will love the bulk CSV import tool, the ability to Track My Taxi within
Automation Savings Control the portal, trip validation and allocation to multiple cost-centers, unlimited Groups creation,
Dispatch
Instant boost of up to 25% Save time and money Self-managed and fully customisable unified login with the iCabbi Passenger App, and more.
Drive
Drive Pay
Pay
Manage
Manage Connect
Connect
16 17
Thank you for attending!
www.icabbi.com
160d74
