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Research on Healtheare Innovations in In
Before, During and Beyond COVID-19
Dr. Kanchan Mukherjee
Professor
Centre for Health Policy, Planning and Management
School of Health Systems Studies
TISS, Mumbai
‘Webpage: https://www.tiss. edw/view/9/employee/kanchan-mukherjee/
Abstract
The healthcare sector is one of the fastest growing sectors globally as well as in India, with innovations being one
of the key drivers of this growth, especially during this novel corona virus disease (COVID-19) pandemic. Given
its importance for the present and future, healthcare innovations have emerged as an important area of research
and practice. The Indian innovation ecosystem is a vibrant space and India has emerged as the world’s third largest
startup economy. However, there has been no systematic collation and understanding of the literature on
healthcare innovations in the Indian context. This study aims to fill this gap and helps understand the existing
scope and nature of research on healthcare innovations in India to identify research gaps for future studies. A
scoping review of published peer reviewed literature from the Scopus data base was performed on healtheare
innovations in India in the last 26 years (1996-2021). The selected studies were analysed using a multidimensional
criteria and an iterative inductive approach, followed by a narrative synthesis to present the findings using a
multiparadigmatic framework.
The review found that the concept of healthcare innovation was not uniform across these studies. Theory building
studies and studies on healthcare innov:
n ecosystem and policies have been limited. The studies identified
changes in design, services, produets, technology, organization, system interaction and conceptual elements as
innovations. Healthcare innovations are important in public health, clinical practice, pharmaceuticals, medical
devices and Indigenous System of Medicine (ISM), but are affected by the international and national policies
affecting the ecosystem. The need for inclusive and convergent innovation as a driver for equity and increasingthe translational rate of healthcare technologies also emerges from the analysis. The review identified research
‘gaps and proposed key areas for future research across different domains of healthcare innovation.
Key words: Scoping review, Health technology, Patent, Transdisciplinary, Ecosystems, Policy, Healthcare
systems, Entrepreneurship, COVID-19, Innovation.Introduction
Health, which is a state of physical, mental and social wellbeing (WHO); is one of the areas where the rate of
progress of science and technology in the last century has been most remarkable. The healtheare system
involved in providing healthcare is a complex system interacting with individuals and communities at multiple
levels for improving health (WHO, 2000). The novel corona virus disease (COVID-19) pandemic has exposed
the vulnerabilities of healthcare system globally. In this context, innovation and entrepreneurship in the
healthcare sector is helping address these challenges and supplementing the efforts of governments and bridging
the gap between actual and potential performance of healthcare systems.
‘The global healthcare industry is one of the fastest growing sectors in the world (Stasha, 2021) including India
(Deloitte, 2021) and one of the key drivers of this growth is innovations. The Government of India (Gol) think
tank, National Institute of Transforming India (NIT), along with other ministries and departments are involved
in facilitating innovation through favourable innovation policies and entrepreneurship programmes. This has
leveraged India’s position in the ranking of startup ecosystems, development of information, and increase in
knowledge and technology-based enterprises (Global Entrepreneurship Monitor 2017-18: India Report).
Investments in health tech startups increased by 45% and the biotechnology industry comprises more than 2700
biotech startups and estimated to reach 10,000 by 2024 (IBEF, 2021). Innovators in healthcare sector have
identified ways to deliver effective healthcare at significantly lower cost, while improving access and increasing.
quality (McKinsey, 2010). India has a high score in innovative entrepreneurship as per the Global
Entrepreneurship Monitoring (GEM) report (2018-19), and ranks fifth in the National Entrepreneurship Context
Index (NECT) (GEM 2018-19). The Gol has aggressive plans to further develop India into a global healthcare
hub by leveraging its relatively lower-priced treatment options. Disruptive technologies like portable less
invasive diagnostics, integrated digital platforms, artificial intelligence, internet of things (IoT) are shaping the
future of healtheare in India (PWC, 2018).
Despite the importance of healthcare innovation in the Indian healthcare sector, there has not been any
systematic review of healthcare innovations in India. A search of the Scopus and Web of Science database did
not find any systematic review or scoping studies on healthcare innovations in India. Hence, there was a need to
3systematically map the literature in the domain of healthcare innovations in the Indian context to update the
current exist
1g knowledge base and ide
Fy gaps for future research in this area, In this context, this study
aims to answer the following research questions
1. What is the existing scope, nature and findings from research on healthcare innovations in India?
2. What are the research gaps, which provide avenues for future research?
Methodology
Since the aim of this study was to do a scoping review on healthcare innovations in India, the search criteria was
broad based. The selection criteria included empirical work related to healthcare innovation emergence, adoption
and diffusion within India’s innovation ecosystem. Since healthcare innovation is a transdisciplinary
phenomenon, with research and application across multiple disciplines like economics, sociology, psychology,
entrepreneurship, engineering, computer science, medicine, nursing, business, management, communication
science, and information technology (IT); the multidisciplinary Scopus data base with its interrelated interface
‘was selected for searching the literature. The search used the following key words and Boolean operators:
(Healthcare AND Innovation AND India). The carliest record available in the Scopus data base was 1996 and
hence, 1996 formed the starting time period for this review. The search revealed 243 documents (including
conference proceedings), whose abstracts were then each individually screened and assessed if they met the
selection criteria, Snow balll referencing and citation tracking of these documents was done and additional studies
fulfilling the selection criteria were also included. This allowed for inclusion of articles not included in these data
bases. Through the above process 125 documents were finally selected for this review. An iterative inductive
approach was used to analyse the studies and a review of methodology used in these studies was also performed,
The selected studies were analysed using the following criteria (modified from Linsisalmi et al., 2006):
1. Source of research question (theory, real-world problems, and questions derived from existing studies)
2. Methodology (action research, case study, cross-sectional, ethnography, experiment, grounded theory,
intervention, pre-posttest, and longitudinal).
3. Method (qualitative, quantitative or mixed methods).
4, Level of analysis of the innovation in question (individual, group, organization),
45, Innovation process (generation, adoption, or diffusion of innovations).
6. Type of innovation (product, process, role, structure, organizational practice, service, technology).
7. Innovation conceptualization
8. Thematic areas (public health, clinical, pharmaceuticals, medical devices, innovation ecosystems and
policies).
9. Key messages,
In addition, areas of convergence and gaps were identified and a narrative synthesis approach was used to
summarize findings from these studies. The multiparadigmatic framework developed by Greenhalgh et a.
(2004) has been used to identify the research gaps.
Results and Discussion
Analysing the year wise trend in literature for the 243 documents (Figure 1), it emerges that the maximum number
of documents (36) were published in 2020, followed by 2021 (34 documents). Hence, the last two years saw a
steep rise in publications in this area of study accounting for over a quarter (29%) of all publications in the last
26 years. This is probably a result of the focus on healthcare innovations and an increase in research in this area
due to the COVID-19 pandemic. A large majority (59%) were research articles followed by reviews (14%) and
conference papers (13%). The subject area was dominated by medicine (27%), followed by business management
and accounting (13%) and social sciences (119Figure 1. Trend analysis of documents (1996-2021).
40
35
30
25
»
‘0
ee || I
i
1= 1996 m 1997 1998 m 2004 m 2005 m 2006 m 2007 m 2008 w2009 m2010 "2011
192012 82013 2014 = 2015 = 2016 #2017 #2018 #2019 2020 2021
For the documents emerging from India (171), the analysis showed that almost one-third (32.2%) of all
publications related to healthcare innovations from India occurred in the last two years, Research articles (60%)
dominated followed by conference papers and review articles (around 15% each). Analysing these documents
subject wise, it was found that the top three categories were medicine (30%), business management and
accounting (11%) and computer science and social sciences (9% each),
The majority of published studies were case studies documenting a healthcare ‘innovation’ addressing a real world
problem. However, the concept of healthcare innovation is not uniform across these studies. The concept included
something ‘new’ and captured a wide spectrum of products, processes, services, business models ranging from
the micro to the macro. This included technological products e.g. nanomedicine (Bhatia, 2018), biotechnology
(Tikas, 2019, Natesh, 2009), digital technologies (Chakraborty et al., 2021, Chawla, 2021, Verma, 2021, Pradhan
et al., 2021, Pradhan and John, 2021, Seethalakshmi, 2020, Ruohonen et al, 2017, Richardson et al, 2017);
diagnostics (Mukherjee, 2021, Sharma et al., 2021, Manian, 2008); tele-health (Biradar and Sukumar, 2021,
Mishra, 2009, Bhaskaranarayan, 2009, Bedi, 2009, Sood et al., 2007, Kannoju, 2011); smart healthcare devices
(Papa et al., 2020, Rao etal., 2018, Mony, 2018, Hafeez-Baig and Gururajan, 201
|; loT (Budida and Mangrulkar,
2018); 3D printing (Karandikar et al., 2020), regenerative medicine (Tiwari et al, 2017); indigenous systems of
medicine (Sen, 2020, Patwardhan, 2014, Ramaswamy, 2018); educational process (Rajeswaran, 2021, Chaturvedi
6etal,, 2011, Lindquist et al., 2020); organizational or management practice (Coumare et al., 2021, Velamuri, 2015,
Mahajan, 2020, Nanath, 2011, Malik et al., 2017, Burns, 2012, Katragadda, 2007); health insurance (Kuruvilla
and Lui, 2007); public private partnerships (PPP) (Engel and van Lente, 2014); business model (Goyal et al. 2014,
Scholl, 2013); medical tourism (Medhekar et al., 2014) hospital designing (Rebecchi et al., 2018); diffusion of
innovation in hospitals (Menon and Jafer, 2021); an existing community-based approach being implemented in a
new context (Wickremasinghe, 2018, Dwivedi, 2015); grass root innov:
mn (Tiwari and Sorathia, 2014); the
capacity of local stakeholders to play an active role in innovative knowledge creation in order to enhance local
health practices (ethnomedicine concept) (Torri and Laplante, 2009) and communities of practice in global
innovation hub (Malik et al., 2021). The term ‘disruptive innovation’ was used in the context of family
medicine/primary care in India (Biswas et al., 2009) and was defined as ‘right intentions at the right time that is
driven by grassroots - may shift equilibrium of system that is more adaptable to the needs of the majority’
(Marmot, 2007). Healthcare innovation was also studied from the perspective of service innovation. Service
innovation was referred to as a set of practices that create value through improvements or new service proposals,
service processes and model of service deliveries (Kindstrém et al., 2013) to meet customer needs and satisfaction.
This includes innovations such as major or radical innovation, new services for the currently served market,
© offerings to affect emotions
extension of services, service improvements and changing the appearance of se
and attitude of customers (Christofi et al., 2014). The role of politics in innovation in the biopharmaceutical sector
‘was discussed in a comparative case study between India and South Africa (Papaioannou et al. 2018). In the
following sections, the analytical framework described in the methodology has been used to categorise and discuss
the studies and their findings.
1.1 Theory based and theory contributing studies,
ied in this review (Table 1).‘Table 1. Theory-based or contributing studies to healthcare innovation in India
‘Serial Title of study (Author/s) Theory
No.
1 ‘Analysis of digital technologies as antecedent to care service | Technology Acceptance Model
transparency and orchestration (Chakraborty et al., 2021). | (TAM), Cybernetic control theory
and Temporal displacement of care
theory
2 E-health and wellbeing monitoring using smart healthcare | TAM
devices: An empirical investigation (Papa et al., 2020)
3 Impact of information technology reliance and innovativeness | TAM
on rural healthcare services: Study of Dindigul District in
‘Tamilnadu, India (Bhagya Lakshmi and Rajaram, 2012)
4 Converging resources and co-producing for innovation: | Resource oriented and co-
evidence from healthcare services (Sehgal and Gupta, 2020) | production integrated theory
5 Cause-related marketing and service innovation in emerging | Resource based and dynamic
country healtheare: Role of service flexibility and service | capability theory
climate (Kumar et al, 2020)
6 Bridging the service divide through digitally enabled service | Service centric value creation
innovations: Evidence from Indian healtheare service
providers (Srivastava and Shainesh, 2015).
7 Doing well to do good: Business model innovation for social | Social Business Model
healtheare (Velamuri et al., 2015)
8 In-vitro diagnostics (IVDs) innovations for resource-poor | Theory of challenge
settings: The Indian experience (Singh and Abrol, 2017)9 ‘Characterizing innovations in maternal and newborn health | Theory of Change
based on a common theory of change: lessons from
developing and applying a characterization framework in
Nigeria, Ethiopia and India. (Makowiecka et al., 2019)
10 Need for flexibility and innovation in healthcare management | Theory of flexible health systems
Systems (Wadhwa et al., 2007)
i “I's About the Idea Hitting the Bull's Eye™: How Aid Principles of aid effectiveness
Effectiveness Can Catalyze the Scale-up of Health
Innovations. (Wickremasinghe et al., 2018)
The theoretical relationships between digital technologies adaptation with care service transparency and
orchestration were validated empirically and path linkages analysed through a Structural Equation Modelling
(SEM) study analyzing digital technologies in 100 private hospitals in India through questionnaire survey
(Chakraborty et al, 2021). The study used the Technology Acceptance Model (TAM), eybernetic control theory,
and temporal displacement of care theories to conceptualize the variables. The results of the study highlight the
fact that the adoption of digitized technology platforms can achieve care service-orchestration among private
hospitals. The study on E-health and wellbeing monitoring (Papa, 2020) was based on TAM and focused on
adoption of smart wearable healthcare devices innovation through a structural equation modelling (SEM)
methodology using primary data. The study found that user comfort was a significant factor in adoption of this
innovation, but generalizability was low due to the small sample size of the study. Another larger sample size
study used TAM and SEM to analyze the influence of IT applications and innovativeness on acceptance of rural
healthcare services in a district in Tamil Nadu (Bhagya Lakshmi and Rajaram, 2012). The results confirmed
literature findings that health information, perceived usefulness and innovativeness of health personnel positively
influence ease of use perception for adoption of IT in healthcare services. Sehgal (2019) in their cross-sectional
study used SEM methodology to understand the generation of incremental and radical service innovations based
on resource-oriented and co-produetion integrated theory and found that internal resources drive a more positive
9and significant impact, which is stronger for incremental innovation (rather than radical innovation) in healthcare.
Resource utilization in conjunction with co-production activities has greater potential to bring innovation that is
likely to succeed and stay inimitable. Resource-based view along with dynamic capability perspective was applied
toa cross-sectional sequential exploratory mixed method case study (Kumar et al., 2019) on healthcare market in
India to assess the effect of cause-related marketing (CRM) to service innovation. Using SEM and in-depth
interviews, the study provided an integrated framework that included CRM, service flexibility, service climate
and service innovation. Service flexibility emerged as a mediating mechanism between CRM capability and
service innovation. Information and communication technologies (ICTs) can be leveraged to bridge the service
divide to enhance the capabilities of service-disadvantaged segments of society. Through an inductive process, a
case study identified four key enablers for successfully implementing these ICT-enabled service innovations:
obsessive customer empathy, belief in the transformational power of ICT, continuous recursive learning, and
efficient network orchestration (Srivastava and Shainesh, 2015). The theoretical contributions from this study are
largely associated with unearthing and understanding how three interactional resources (knowledge, technology
and institutions) were orchestrated for service-centric value creation in different combinative patterns as resource
exploitation, resource combination, and value reinforcement. The analysis also reveals the three distinct stages of
service innovation evolution (idea and launch, infancy and early growth, and late growth and expansion), with a
distinct shift in the dominant resource for each stage. The theoretical construct of sustainable social business
model was used to describe the case studies of three hospitals making social change (Velamuri et al., 2015). Singh
and Abrol (2017), in their cross-sectional study based on secondary data review (quantitative and qualitative)
analysed the policies and institutional arrangements for facilitating innovation ecosystem in resource poor settings
using the case of in-vitro diagnostics. The research question was built from the theory of challenge based
innovation system-building approach, which enables the pursuit of non-market social calculations in policy
development. Areas for future research identified included emerging institutional voids, and identifying/formation
of socially responsible systems of innovation. The theory of change was applied to describe characterizations of
innovations in maternal and newborn health in Nigeria, Ethiopia and India (Makowiecka et al., 2019) for
examining the effectiveness of a combined range of actors in an innovation. Characterization (a process of
10describing innovations using a framework of predefined questions) could help policymakers, evaluators and other
stakeholders understand the work of diverse actors implementing innovations with a common aim. The theory of
flexible health systems was used in a perspective paper (Wadhwa et al., 2007), wherein the best practices from
the domain of technological systems were proposed for adoption in health systems innovations to make it more
customer friendly. The use of the principles of aid effectiveness was qualitatively analysed at multiple levels for
diffusion of innova
ns and scalability of extemally funded maternal and neonatal Health innovations
(Wickremasinghe, 2018). The analysis revealed that actions by donors, implementers and recipient governments
to promote the scale-up of innovations strongly reflected many of the aid effectiveness principles embraced by
well-known international agreements, including the Paris declaration of Aid Effectiveness. This study provides
recommendations for scaling externally funded health innovations by putting aid effectiveness principles in
practice. In the next section, the review findings from empirical case studies and perspective papers have been
categorized across different thematic areas: public health, clinical practice, pharmaceuticals and medical devices
and innovation ecosystems and policies.
1.2 Empirical studies on innovations for public health
‘The National Rural Health Mission (NRHM) of the Government of India was the subject of a case study (Dwivedi,
2015) focusing on bottom of pyramid (BoP) for improving service delivery using existing innovations in a
different context. BoP, a phrase popularized by C. K. Prahalad (2005), describes an overlooked market
‘opportunity, the billions of people at or below the poverty line who may be viable consumers. This observation
is promoting a shift in India’s healthcare industry as public and private players innovate and co-create to deliver
healthcare to this large market (Parikh and Raghavendran, 2012). The role of private hospitals and business
models in reaching BoP was the subject of a case study on three hospitals (Aravind, LG Prasad, Life springs),
which utilized business models (organizational practice) for social healthcare (Velamuri et al., 2015). These case
studies could also be viewed as frugal innovations as they highlighted need-based, bottom-up approach, which is
adaptable and simple. The role of Non-Government Organizations (NGOs) in the diffusion and governance of
innovations was highlighted in the context of emerging pluralism in India (Papaioannou et al., 2015)
uMaternal and newborn health (MNH) featured as an important public health issue for innovations by both
government and NGOs (Chawla et al, 2021). Innovative initiatives by NGOs on MNH were documented in
studies by Vani (2009) and Paninchukunnath (2017). The issue of access and affordability of MNH is not limited
to rural areas and also exists in urban areas in India especially among the urban poor and vulnerable. In case
studies documenting innovative initiatives in cities to address MNH, it was found that the service delivery
structure and mechanisms in the urban areas were weak and not clearly structured, resulting in lack of clarity on
roles and responsibilities as compared with rural areas. While there are some successful models of implementation
like the Urban Health Initiative, Sure start initi
ive (slums of Maharashtra state), Life spring initiative,
Chiranjeevi Yojna, Balsakha Yojna (Gujarat state), the convergence of these healthcare sector initiatives with
other sectors was limited (Sharma et al, 2016). Use of digital technology for MCH monitoring featured in two
case studies, one of which was on a digital labour monitoring tool (Tandon et al., 2019), while the other case
study focused on the application of distributed processing and internet technology through innovative platform
called mHealth-PHC for quality maternal and child health (MCH) and health surveillance (Pande et al., 2012). In
a study on extemally funded MNH innovations, contextual qualitative analysis of MNH innovations across three
countries (including Uttar Pradesh, India) provided a multilevel policy level analysis of factors affecting scaling-
up and diffusion of this innovation (Spicer, 2016). The study found multiple factors as enablers or deterrents of
scaling-up, which could be categorised at two levels-decision level and implementation level. The decision level
factors included decision making process, prioritizing and funding, and development partner harmonization.
Implementation level influencers included health systems capacit
sociocultural contexts of beneficiary
communities, and access to healthcare. Adoption to cultural context was also found to be positively associated
with innovation adoption in case studies of technological innovations addressing disparities in cardiovascular
diseases service outcomes (Sinha, 2017). The above findings
light the role of culture and commu
participation in innovation adoption and the focus on flagship or externally funded innovations in health service
delivery by government and non-government entities. While technology was used in some innovations,
organizational and social innovations were made for other initiatives, but none of these initiatives had a
multisectoral collective action, which could have resulted in a convergent innovation
2A review of mental health innovations in India revealed the focus of innovations on quality improvement,
community-based care, involvement of lay workers, and use of technology-based programs (Pandya et al., 2020).
A case study of integrating mental health in primary healthcare in Sehore (Madhya Pradesh state) shared field
experiences of enabling and service delivery package (Lund et al., 2016). Involvement of lay workers without a
dedicated mental health staff in the healthcare system affected improvements in detection and treatment practices
and reflects the human resource challenge in health systems, Digital gaming, as an innovative tool for improving
mental health, was documented along with the barriers to its acceptance in India in a case study. Though promising
in scope, these interventions face pragmatic challenges for implementation in developing countries like India.
Although increased use of technology, internet penetration and growing digital literacy have enhanced their
accessibility and feasibility, various factors like socio-cultural diversity, lack of standardization, poor
infrastructural support, bandwidth issues and lack of practice can impair their use and acceptability (Banerjee et
al,, 2020). An innovation for postgraduate training in psychiatry for adoption in higher education in an institution
(NIMHANS) for improving service (Chaturvedi et al., 2011) was the only ease study documenting an innovation
in mental health education, Global literature suggests innovations in education have been less studied (Hossain,
2017) and there were only two studies related to evaluation of innovation in medical education (Chatterjee et al.,
2016; Dongre 2010) and one case study on continuing education for prehospital healthcare providers (Lindquist,
2020). The studies on mental health innovation have tried to address the mental dimension in the conceptualization
of health. However, impact of these innovations is limited by infrastructural issues and human resources.
Cost-efficiency of health innovation featured in two case studies on innovation. One case study was on primary
oral healthcare delivery of an indigenously fabricated mobile dental health unit (Goel et al. 2014), while the other
\was on a new diagnostic test (FELUDA) for the Severe Acute Respiratory Syndrome Coronavirus-2 (SARS-CoV-
2 virus) (Mukherjee, 2021). The dental health unit study showed that the innovation resulted in cost and
operational efficiency for non-complex dental interventions, but had the limitations of infection control, time and
space constraints in setting it up in the field. The FELUDA case study used Health Technology Assessment (HTA)
to highlight the impact of the diagnostic test on health systems sustainability, efficiency and equity. The effect on
financial risk protection in health financing innovations was considered in two case studies, which used National
1BSample Survey Organization (NSSO) data for a comparative analysis of two schemes in two states, the
Aarogyashree scheme (Andhra Pradesh state) and Rashtriya Swasth Bima Yojna (RSBY) (Maharashtra state).
The study showed that although inpatient care expenses decreased, overall out-of-pocket (OOP) expenditure
incurred had increased despite the scheme (Rao et al.,2014; Katyal, et al.2015). In addition, cashless and paperless
transactions were considered as innovations in RSBY (Taneja and Taneja, 2016). The above case studies reflect
the economic impact of health innovations and analyse the notion of value for money. One of the reasons for the
poor impact on OOP expenditure in health financing innovations have been the non-inclusion of reimbursement
of outpatient services and medicines, which contribute to a large proportion of the OOP expenditure. This also
suggests that technology like cashless/paperless transactions serve very little purpose if the root cause of the
problem is not addressed.
A narrative review on primary healthcare in India (Biswas, 2009) emphasized reviving the family medicine
concept and the role of information technology and communication networks as a disruptive innovation for
improving primary care in India. The importance of addressing social determinants of health as a tool for
disruption was emphasized. Disease-specific innovations for improving healthcare delivery for Non-
Communicable Diseases (NCDs) have been documented for diabetes (Thoumi et al., 2015), hypertension (Piot et
al., 2016) and cardiovascular disease (Gupta et al., 2020; Sinha, et al. 2017). In the field of animal science, a case
study (Ravikumar et al., 2016) documented the experiences of adoption of non-linear innovation involving the
farming community to address the problem of ectoparasites affecting crops. Another case study using a
multinomial logit model on adoption of livestock vaccination initiative (Rathod and Chander, 2016) found
geographical access to vaccination site as a significant barrier for dairy farmers, which affected adoption of this
innovation. However, interventions in these areas could be considered necessary and not ‘innovations’. Hence,
pro-innovation bias should not marginalize other rationales and values. Addressing thes:
actually points to the gaps in existing strategies and interventions, which have deviated from core sustainable
strategies.
Adoption of health information technology and communication networks through telemedicine and its role in
improving access and quality of healthcare especially for rural areas were the subject of five papers (Mishra et
14al., 2009; Bhaskaranarayan et al., 2009; Bedi, 2009; Sood, 2007; Kannoju, 2011). While four of these papers were
perspectives, Sood (2007) did a comparative case study analysis on telemedicine adoption between public and
private healthcare organizations in India. Indian Space Research organization (ISRO), medical, technical and
academic institutes involved in telemedicine courses, government and private telemedicine solution providers,
Department of Information and Technology (DIT) and Ministry of Health and Family welfare (MoHFW) have
been identified as important stakeholder:
this field. The adoption of these services are different in public and
private sectors and the use of telemedicine was assessed based on the American Telemedicine Association (ATA)
framework (ATA, 2006), which identifies three services by which telemedicine supports healthcare: clinical
medical services, health and medical education, and consumer health information. The comparative case study
found that government telemedicine initiatives have promoted medical education and consumer health
information, while private telemedicine initiatives have performed well in all three services. Also, telemedicine
‘was a top-down technology push initiative by the government, while it was more of a needs-pull initiative by the
private sector. The cultural subsystems are an important variable affecting adoption of telemedicine and there is
a need to integrate socio-technical issues in telemedicine implementation (Sood, 2007). However, there are
problems related to access and use of information technology. A sequential mixed method study (Shilpa et al.,
2020) on the use of mobile-based Comprehensive Public Health Management (CPHM) app found key barriers to
the use of technology, which included limited technical expertise and support from the technical team, electricity
cutoff in villages, no intemet connectivity in the field, traveling to primary health centre (PHC) to syne the data
and enter the data in multiple registers and tablets. Although ease of monitoring continuity of care was a positive
factor, the monitoring emphasis was on the paper-based records. The role of Health Management Information
‘Systems (HMIS) is critical in evidence-based decisions in healthcare, which is one of the dimensions of Universal
Health Coverage (UHC). An innovative initiative of creating interoperability among multiple HMIS through the
creation of a master facility list (MFL) was initiated by the Ministry of Health and Family Welfare (MoHFW) to
provide a national identification number to health facilities (Mishra and Sahay, 2020). Currently, only two
national public health information systems have been selected and there is a need to integrate with other HMIS
holding facility data with the MFL, issue public notification of standards for MFL, do a comprehensive data
15quality audit of existing MFL facility data and establish robust governance mechanisms. The literature on digital
innovation for public health in low and low-middle income countries argues that technical innovations are
incomplete unless accompanied by associated institutional and social innovations (Sahay, 2018). The innovative
MEL initiative is an example of a technical innovation, which is yet to be associated with institutional and social
innovations. In another case study related to Health Management Information System (HMIS) in Bihar state, the
findings are used to propose an integrated Health Information Architecture (HIA) that could enable healthcare
providers, policymakers and program managers of public health agencies to use data for decision-making. With
the increasing use of health informatics, the threat of data security is
igh. In this context, a case study proposed
security framework for addressing innovations like electronic health records (EHR), taking integrity,
confidentiality and availability into consideration (Ganiga et al., 2020). The Indian studies on information
technology adoption in healthcare reveal many structural and ecosystem factors affecting technology adoption.
‘The COVID-19 pandemic has resulted in an upsurge of tele health services as well as highlighted the need for
robust HMIS for data management. However, acceptance of technology is dependent on individual behaviour,
perceived use and usefulness. A seemingly simple inclusion of computerization of medical records can lead to
resistance from users, which can hamper adoption and diffusion of new technology (Mukherjee and Babu, 2014),
1.3 Studies on innovations for clinical practice
Many qualitative case studies documented innovations, which were useful for clinical practice or hospital settings.
These innovations ranged from addressing individual patient care like innovative surgical instrument for
endoscopic sinus surgery (Ahilasami et al., 2020), remote biosensor for maternal and neonatal monitoring (Mony
et al., 2018; Rao et al., 2018), mobile and media technology for cleft lip speech therapy (Dhaky et al. 2011),
adoption process of an innovative in house hand scrub for reducing hospital-associated infections (Sharma et al.,
2015) to multidisciplinary administrative innovations including innovations for tackling COVID-19 (Mahajan et
al., 2020; Rahman and Khan 2020) and supply chain management using an innovative hospital revolving fund
(Chandra et al., 2013). The use of emerging technologies to revamp clinical functioning and improve patient
experiences in India was the subject of a case study on Procto technologies (Chauhan and Kumar, 2013; Chauhan
et al, 2015); while intemational cooperative technology platforms to address access and safety of
16haemoglobinopathies in Italy, Pakistan and India was documented in another comparative case study (Agarwal,
etal. 2014), which was a collaborative exercise between Jagrit
innovations, India and Cure2Children foundation,
Italy. The ease study of Aravind Eye Hospital exemplified the role of lean management process innovation to
improve access, quality and affordability of eye care (Sharma and Kakoti, 2012),
Although clinical or surgical innovations involve medicines or devices, their defining characteristics are the
special combination of clinical-surgical skills and abilities they entail. While incremental innovations can happen
in daily practice, major surgical procedures (radical innovations) are developed in specialised academic centres
and are not patented. The motivation could be academic prestige, thrill of being first, etc., and costs of research
and development are generally lower than medicines or devices. No formal regulatory approval is required for its
diffusion and its evaluation is left to the medical profession in the spirit of clinical autonomy. Sometimes, the
presence of a surgical team capable of performing an experimental operation helps an institution portray itself as
a modem facility using breakthrough technology to provide high-quality care which helps hospitals attract
physicians and patients, and provides them a competitive advantage in their local and regional markets.
1.4 Studies on patents, pharmaceuticals and medical devices
‘The impact of the Trade-Related Aspects of Intellectual Property Rights (TRIPS) agreement on innovation, access
to medicines and the tension between patent as an incentive for innovation and right to medicines and health in
the Indian socio-cultural context has been the topic of discourse in some of the perspective papers on the
pharmaceutical sector in India (Jafar and Sajna, 2018; Pai, 2015; Renganathan et al., 2016). The creation of
innovations in a knowledge-intensive sector like the pharmaceutical industry is essentially a dynamic process and
the capability of firms to renew or reconfigure technological capabilities is based on their ability to develop new
competencies by acquiring knowledge and integrating it with existing knowledge (Kale, 2005).
There is no empirical evidence to suggest that patent rights have led to increased innovation in developed countries
(Correa, 2015) and widening the Intellectual Property Rights (IPR) regime to developing countries has in fact
adversely affected local innovation (Jafar and Sajna, 2018; Correa, 2009). Several local pharmaceutical
companies have merged with Multinational National Corporations (MNCs) post~TRIPS implementation, which
has shifted the innovation focus in pharmaceutical sector in India to diseases of the developed world (Safar and
7Sajna, 2018). Nevertheless, pharmaceuticals have been included as a strategic sector in the ‘Make in India”
campaign, which opens possibilities for new innovations. In an opinion article, a strategy is proposed for need-
based innovation of new affordable pharmaceuticals using organ printing technology (Kamalasanan, 2016).
Biotechnology products are the fastest growing segment among pharmaceutical industry and the advent of
biopharmaceuticals and biosimilars will require changes to existing innovation policies (Desai, 2016). Although
India is one of the largest manufacturers and exporters of generic medicines (which is much cheaper than branded
medicines), the use and prescription of branded medicines is very high and contributes to the high Out of Pocket
(00P) medicit
1 expenditure in India. To address this issue, the Jan Aushadhi Scheme (IAS) was implemented
as a policy innovation to make generic medicines more accessible (Mukherjee, 2017). However, although the
scheme has been in place for over a decade (with name changes), the adoption of the scheme by healthcare
providers and acceptability of generic medicines by patients remains low (Thawani, 2017). However, the case
study of the Chemical, Industrial and Pharmaceutical Laboratories (CIPLA) showed how innovation in
manufacturing and marketing helped an Indian pharmaceutical company change the discourse on use of generic
drugs for HIV/AIDS and made these HIV generic medicines available for the global south at affordable prices
(Jafar and Sajna, 2018). Three documents focused on the role of innovations in ISM (Patwardhan and Mutalik,
2014; Sen and Chakraborty, 201
; Ramaswamy, 2018) and the importance of integrating traditional knowledge
with modem science and the creation of a new model for integrative medicine. However, innovation in ISM has
been less studied.
In the pharmaceutical sector, four types of policies (policy set) appear to have stimulated and supported innovation
processes globally: policies that strengthen the requisite knowledge base, stimulate capacity building, create space
for startups to emerge and small and medium-sized enterprises to grow and policies that provide incentives for
innovation (Mytelka, 2006). However, pharmaceutical innovation system remains underdeveloped in the Indian
context (Abrol et al., 2019). In pharmaceutical innovation, a strong interdependence exists between pre-marketing
approval, patent, payment/reimbursement and post-marketing policies. In the case of life-threatening disease, the
tension between pre-marketing approval and early product availability becomes critical. Pharmaceutical
innovation is also affected by international trade agreements, for e.g. TRIPS and national policy environment.
18While pharmaceutical companies advocate for patent rights citing research and development costs, it has also
been reported that information manipulation exists (Das, 2012) and the costs portrayed as research and
development could also include marketing costs. Moreover, what constitutes true innovation is questionable as
‘cases of ‘evergreening’ (minor change) are exposed. The Novartis case in India is a notable example which
exposed the nuances between true innovation and evergreeing (Ehrlich and Fenster, 2013; Nomani et al, 2020).
While the Indian Supreme Court decision favoured generic production of a costly anti-cancer medication within
the context of an international policy, India’s own national policy to increase the use of generic medicines has to
date been unable to break the dominance of branded medicines in the market. This is reflected in studies on the
JAS schemes in India (Thawani, 2017; Mukherjee, 2017). The poor uptake of the JAS scheme for generic
medicine is best understood through the lens of political economy and actor network theory, which affects both
supply and demand. On the supply side, there is the power play resulting from the nexus between pharmaceutical
‘companies and medical professionals, who inspite of being mandated to write generic name of medicines, write
brand names and contribute to the supplier-induced demand of costly branded medicines. On the demand side,
people’s own perception (conditioned over many years) that branded are better quality than generic medicines
and the technology (branded medicine) itself becomes an actor as part of the actor network theory influencing the
patient's choice and demand
In the context of innovation in medical devices, there are very few studies because the Indian medical device
market is dominated by imports (Chaturvedi et al. 2015) which makes the products costly. Hence, there is a need
for local innovation to increase accessibility and affordability of medical devices. The ‘Make in India’ and ‘Start
up India’ policy initiatives are aimed at fostering innovation through an enabling ecosystem for medical devices
(Sahu and Panja, 2017). Currently, both pharmaceuticals and medical devices in India are under the purview of
the Drugs and Cosmeties Act and the approving authority is the Drug Controller General of India. As compared
to the pharmaceutical industry, the medical device industry is younger, more heterogeneous and with a shorter
product life. A high level of incremental innovation exists for medical devices and the effectiveness of the device
is often dependent on the skills of the practitioner using or implanting the device.
State regulation, social control, improvements in critical inputs of pharmaceuticals, diagnostics, medical devices,
19traditional healthcare are issues in innovation policy (Abrol, 2016). Governance innovations were reflected in two
case studies. In a cross-sectional action research study (Ray and Mukherjee, 2007) based on secondary literature
review, a framework was developed for better implementation of e-governance in Indian healthcare sector. In the
other case study, role of innovative institutional structures in integrated (health and nutrition) governance in
Chhattisgarh was discussed using a mixed methods study. The innovation outcomes described included
‘community participation, improved service delivery, accountability and human resource rationalization (Kalita
and Mondol, 2012). The role of open innovation and governance modes in organization design at the base of
pyramid was discussed in an in-depth case study of a PPP model (George et al., 2015). Frugal innovation in
vaccine biotechnology was explained through the case study on Shantha Biotechnics (Chakma et al..2011), while
the managerial innovations of Life Spring Hospitals was considered as a case of social innovation in Indian
healthcare (Scholl, 2013; Nanath, 2011). While the Novartis case study represents one dimension of the private
sector, it is not the only one. The case study on Shantha Biotechnics provides an example of the positive role of
private sector in global health and access to medicines. The company was able to produce hepatitis B vaccine and
price it at less than USD 1/dose by focusing on cost-efficiencies targeting the poor, partnering with non-traditional
sources and focusing on innovation and quality. Aravind eye hospital, Life Spring hospitals, Narayana Hrudalaya
case studies show how private hospitals have been involved in lean management and frugal innovations for
providing good quality affordable healthcare. The above case studies highlight the role of internal and external
drivers of healthcare innovation in India, While many innovations have been internally driven by organizations
and industry notwithstanding a challenging ecosystem, there are examples of innovative policies not succeeding
due to resistance from industry and professional groups. Hence, understanding innovation policies and ecosystem.
is critical for understanding the creation, adoption or diffusion of healthcare innovations, which is discussed in
the next section,
1.5 Studies on Healthcare Innovation Ecosystem and Policies
Innovation ecosystems can be considered as breeding grounds for cross fertilization of ideas across multiple
sectors and disciplines (Frew, 2007). Involving society and societal orientation are very important in innovation
lifecycle and for developing sustainable innovation ecosystems (van Drooge and Spaapen, 2017). The innovation.
20translation ecosystem (transformation of knowledge through successive fields of researches from a basic science
discovery to an effective public health impact) is a complex process and may have unidirectional (NIH, 2007) or
4 multidirectional approach encouraging multidisciplinary collaboration (Woolf, 2008) and involve research and
non-research activities (Drolet and Lorenzi, 2011). Components of a translational ecosystem include medical
research and development (R and D science and technology institutes), translational units [Science and
Technology Entrepreneur Parks (STEP), Technology Business Incubator (TBI), Special Economic Zones (SEZ),
etc.], funding entities, regulatory bodies and technology transfer entities (Dixit et al., 2018). However, studies on
Indian ecosystem were limited. A qualitative case study on Centre for Cellular and Molecular Platforms (C-
CAMP) has documented the experiences and challenges of such an innovation ecosystem in biotechnology (Tikas
et al., 2019). The review finds that India currently has 22 funding entities, 10 regulatory bodies, 23 technology
transfer entities and each innovation has a different route to translation and there is a need to bring all stakeholders
together at a common platform for smooth linkages to create indigenous affordable innovative solutions.
Based on the discussion above, it emerges that the India has a complex innovation ecosystem with innovations
having to negotiate multiple regulatory and policy frameworks. This would result in a slow approach to adoption
and diffusion/dissemination of healthcare technologies and create innovation gaps (Nomani, 2020). In spite of
this, India is recognized globally as a hub for innovations and the COVID-19 pandemic provided an opportunity
for healthcare innovations (Mukherjee, 2021). Since, surveillance and control strategies for COVID-I9 are
heavily dependent on quick and reliable testing, medical device sector (which are mainly import dependent in
India) emerged as a hotspot for innovation and many new rapid diagnostic tests were developed for SARS-CoV-
2 screening. However, Health Technology Assessment (HTA) was done on only one of these, FNCAS9 Editor-
Limited Uniform Detection Assay (FELUDA) which showed its cost effectiveness as well as positive impact on
the Indian healthcare system and the importance of HTA in health innovation ecosystem (Mukherjee, 2021).
Study limitations
Although the study used a broad selection criterion, the review was limited to published literature in English
language in the Scopus data bases and their references, and hence would have missed studies which did not fulfil
the sele
n criteria, Healthcare innovations are also reported on grey literature like reports, social media, news
21ete, However, these were not included in this study, since the focus of this research was on published scholarly
peer reviewed studies,
Conclusions
Healthcare innovation is a complex phenomenon involving multi-level, multi-dimensional and multi-disciplinary
web of interactions. A sustainable healthcare innovation would require behavioural change in the health systems
and the actors (including end users or patients) (Plamping, 2009; McNichol, 2012). A holistic systems approach
to innovation is the key to generate, adapt, diffuse and sustain healthcare innovations. Innovation is embedded in
both policy and institutional contexts, and different innovation outcomes emerge as a result of the interactions
between those with a techno-centric focus, and the traditional habits and practices of the actors towards
innovation. The term ‘technology’ is ubiquitous and includes artifacts, activities, knowledge and modes of
organization. The interaction between society and technology leads to the construct of the socio-technical system.
This socio-technical system is shaped by social interests (current and historic), the operations of power, and the
context in which the technology is developed. In this context, the role of HTA, which provides evidence on
economic value, population health value and health systems value, in the innovation ecosystem remains less
explored. In the Indian context, systematic review or scoping studies were very limited. There were only two
Indian studies, which were database searches, but limited in scope, in the areas of nanotechnology and mental
health, The review on nanotechnology was a replication-extension study, which mapped the nanomedicine
innovation landscape in India (Bhatia et al., 2018) and the study on mental health was a review of mental health
innovations in India (Pandya, 2020). There were only eleven theory-based or contributing studies in the Indian
context, identified in this review. A large proportion of healthcare innovation studies conducted in India were
cross-sectional case studies (there were no longitudinal case studies), which provided useful information but were
limited in generalizability. These empirical studies mainly focused on a real world problem or described a
particular innovation, and were mainly qualitative in nature. There were four quantitative studies using Structural
Equation Modeling (SEM) methodology, and only two studies using mixed methods. A grounded research
methodology was applied to only one study describing the frugal innovation in vaccine (biotechnology)
generation, adoption and scaling (diffusion). Policy perspective or analysis was very limited and the majority of
22studies did not apply a multi-level dimension of analysis. Hence, there is a need for more studies applying a
systems approach to frame the research question and using a multi-level integrated dimension of analysis in the
Indian context.
A limitation in methodology, which emerged from this review was the source of data for these studies, ie. the
academic electronic databases. While these data bases capture high quality academic publications in various
research disciplines, many healthcare innovations do not get published in scientific literature, but are reported in
media (social media, news, business and government reports, webportals etc.). Hence, future researchers may
consider a broader based exploratory search method to include grey literature (along with academic sources),
along with targeted searches of dedicated websites and subsequent snowball sampling of the most relevant
websites to get a comprehensive picture of the healthcare innovation space.
Healtheare innovation in the Indian context involves technological and organizational renewal within an
environment featuring diversity of stakeholders. It involves changes in design, services, products, production
process (technology element), new/altered organizing or administering (organization element), new/improved
‘ways of interacting with other organizations/knowledge bases (system interaction element), and new world views,
rationalities, visions, strategies (conceptual element). Healtheare innovations could be systemic or frugal in nature
aimed to improve service delivery and could be union/federal government-led (e.g., National Health Mission) or
state government initiatives (e.g., state-funded Public Private Partnership models). In addition to healthcare
service delivery for public health, the review finds that innovations are important in clinical practice,
pharmaceuticals, medical devices and ISM, but are affected by the international and national policies affecting
the ecosystem. Health innov:
ms in India span the entire spectrum of prevention, diagnosis, treatment,
rehabilitation as well as organization of health care. COVID-19 has resulted in crisis-specifie innovations but
many of these innovations can be useful in the long run for the health systems. The role of inclusive innovation
as a driver for equity and increasing the translational rate of healthcare technologies also emerges from the above
discussion. Actors and stakeholders involved in healthcare innovation include the government, private sector,
academic institutes, international institutes (involved in collaborative programmes), civil society organizations
and patient groups. Although, collaboration has been identified as a factor facilitating innovation in general, the
23review of pharmaceutical innovations in India shows that collaborations (reflected through mergers) has actually
curtailed innovation and shified the focus to diseases of the developed world. The FELUDA case study highlights
the importance of HTA to provide evidence on value of healtheare technology from the systems perspective to
policymakers for evidence informed decision making.
In order to identify research gaps and areas of future research, the framework provided by Greenhalgh (2004) has
been modified and used in this study. This framework attempts to integrate work from various paradigms and
disciplines into a single conceptual model to cover key areas in healthcare innovation life cycle. Using this
modified framework, the research gaps emerging from this review is shown in Table 2.
Table 2. Research gaps in healthcare innovation
Healtheare Research Gap
innovation
domains/stages
Emergence What constitutes a healtheare innovation?
How do these innovations arise and in what circumstances?
Adopters and | Which factors tend to produce adoptable innovations?
Adoption Why are some innovations rejected after adoption?
‘What roles do societal structures play in individual decisions on innovation
adoption?
How do various internal and external factors contribute to foster
innovation adoption?
Diffusion ‘What is the nature of interpersonal influence and leadership on diffusion of
innovations?
‘What is the role of Supplicr-Induced Demand (SID) in the spread of
healthcare innovations?
Policy and How can the impact of innovation be assessed and anticipated?
Ecosystem ‘What is the link between innovation (science) and decision making process
(policy)?
‘What criteria guide the policy choice of innovations for diffusion/scaling?
Can HTA be used to guide scaling-up of cost-effective innovations for
sustainable healthcare systems?
How do innovative startups respond to regulatory constraints and changes?
To what extent are existing healthcare innovations addressing the UHC
dimensions?
What is the extent of alignment of innovation policies with the UHC goals?
How are new technologies shaping the healtheare ecosystem?
Are innovations addressing equity or creating inequity?
24What constitutes a well-functioning ecosystem for innovative startups and
how can such ecosystems be nurtured by policy?
The study concludes that although a rich body of literature has been developed on healthcare innovation in the
Indian context, the approach has been fragmented. Healthcare innovation transcends multiple disciplines but an
interdisciplinary approach to the issue is lacking. Different authors have conceptualized healthcare innovation
differently and focused on their own areas of expertise in their research. While this is has helped a domain specific
development of understanding of healthcare innovation, it only represents part of the picture. The above
framework provides an interdisciplinary perspective on the research gaps across different domains which exist in
7
any healthcare innovation. The study recommends interdisciplinary (economics, social sciences, clini
medicine, public health, management etc.) research and methodologies through multidisciplinary teams across
various domains of the transdisciplinary concept of healthcare innovation. This would help enrich the
understanding of this complex phenomenon and provide holistic evidence to innovators and policy makers to
guide their actions.
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