MOST IMPORTANT

TERMS AND CONDITIONS

The Most Important Terms & Conditions and all the information
herein is applicable to all Credit Cardholders / applicants of Credit
Cards / customers of the Bank / members of the general public
evincing interest in the Credit Card product of the Bank with
immediate effect. The MITC are subject to change. The said MITC
are in addition to and are to be read along with the terms and
conditions of the Cardholder Agreement of the Bank.

A) Schedule of Charges

1. JOINING, ANNUAL & ADD-ON CARD FEE

Annual Fee Add-

Credit Card Joining
2nd year on
Type Fee (Rs.)
onwards (Rs.) Card
AXIS BANK
INFINITE Credit Nil Nil Nil
Card
AXIS BANK BUZZ
750 750 Nil
Credit Card
INDIAN OIL AXIS
500 500 Nil
BANK Credit Card
FLIPKART AXIS
500 500 Nil
BANK Credit Card
AXIS BANK
FREECHARGE 250 250 Nil
Credit Card
500
(Waived on
AIRTEL AXIS
500 spends of Rs. Nil
BANK Credit Card
2,00,000 in the
preceding year)
AXIS BANK
FREECHARGE 350 350 Nil
PLUS Credit Card
499
499
(Waived on
(Waived on
spends of
ACE Credit Card spends of Rs. Nil
Rs.10000 within
2,00,000 in the
45 days of Card
preceding year)
set-up)
SPICEJET AXIS
BANK VOYAGE 750 750 Nil
Credit Card
SPICEJET AXIS
BANK VOYAGE
2,000 2,000 Nil
BLACK Credit
Card
3,000
(Nil for 3,000
SELECT Credit
Burgundy (Nil for Burgundy Nil
Card
account account holders)
holders)
AXIS BANK
ATLAS Credit 5,000 5,000 Nil
Card
50,000 (Nil for
BURGUNDY 50,000 (Nil for
Burgundy
PRIVATE Credit Burgundy Private Nil
Private account
Card account holders)
holders)
RESERVE Credit
50,000 50,000 Nil
Card
MAGNUS Credit
10,000 10,000 Nil
Card
AXIS BANK
VISTARA
10,000 10,000 Nil
INFINITE Credit
Card
AXIS BANK
VISTARA
3,000 3,000 Nil
SIGNATURE
Credit Card
AXIS BANK
VISTARA 1,500 1,500 Nil
Credit Card
PRIVILEGE Credit
1,500 1,500 Nil
Card
MILES & MORE
Axis Bank World 10,000 4,500 Nil
Select Credit Card
MILES & MORE
Axis Bank World 3,500 3,500 Nil
Credit Card
NEO Credit Card 250 250 Nil
AURA Credit Card 749 749 Nil
LIC Credit Cards Nil Nil Nil
1,000 (Waived on
achievement of
SIGNATURE
spends threshold
Credit Card with 1,500 Nil
of Rs. 2.4 lakhs in
Travel Benefits
the preceding
year)
MY WINGS Credit
1,200 500 Nil
Card
250 (Fee for
MY CHOICE an Image Card Nil
250
Credit Card is an additional
Rs. 150)
MY ZONE Credit
500 500 Nil
Card
500 (Waived on 200 (Waived on
spends of spends of
PLATINUM Credit
Rs. 5,000 within Rs. 1,00,000 in Nil
Card
45 days of the preceding
Card set-up) year)
250 (Waived on
100 (Waived on
spends of
TITANIUM Credit spends of
Rs. 2,500 within Nil
Card Rs. 50,000 in the
45 days of Card
preceding year)
set-up)
250 (Waived
PRIDE PLATINUM on spends of
Nil Nil
Credit Card Rs. 20,000 in the
preceding year)
500 (Waived
PRIDE on spends of
SIGNATURE Nil Rs. 40,000 Nil
Credit Card in the
preceding year)
2. FINANCE / INTEREST CHARGE (Effective 12th June 2021)

Overdue Interest
Interest on Cash
on Extended
Axis Bank Advances
Credit
Card Variant
Monthly Annual Monthly Annual
Rate Rate Rate Rate
1.5% 19.56% 1.5% 19.56%
BURGUNDY PRIVATE
per per per per
Credit Card
month annum month annum
PRIDE PLATINUM Credit 2.95% 41.75% 2.95% 41.75%
Card, PRIDE per per per per
SIGNATURE Credit Card month annum month annum
PRIVILEGE Credit Card/
SELECT Credit
Card/AXIS BANK ATLAS
Credit Card/ MILES &
MORE Axis Bank World
Select Card/ MILES &
MORE Axis Bank World
Card/ MY ZONE Credit
Card / MY CHOICE
Credit Card /MY WINGS
Credit Card/ AXIS BANK
VISTARA SIGNATURE
Credit Card / 3.6% 52.86% 3.6% 52.86%
AXIS BANK VISTARA per per per Per
Credit Card / PLATINUM month annum month annum
Credit Card / TITANIUM
Credit Card/ NEO Credit
Card / AXIS BANK BUZZ
Credit Card/VISA GOLD
Credit Card/VISA
SILVER Credit Card/
INDIAN OIL AXIS BANK
Credit Card / AXIS BANK
VISTARA INFINITE
Credit Card / AURA
Credit Card / LIC Credit
Cards
 3.0% 42.58% 3.0% 42.58%
RESERVE Credit Card /
per per per per
MAGNUS Credit Card
month annum month annum
FLIPKART AXIS BANK
Credit Card/ AXIS BANK
FREECHARGE Credit
Card/ AXIS BANK
FREECHARGE PLUS
Credit Card/ ACE Credit 3.6% 52.86% 3.6% 52.86%
Card/ AIRTEL AXIS per per per per
BANK Credit month annum month annum
Card/SPICEJET AXIS
BANK VOYAGE Credit
Card/ SPICEJET AXIS
BANK VOYAGE BLACK
Credit Card
SECURED GOLD Credit
Card / SECURED
SILVER Credit Card/
PLATINUM SECURED
Credit Card / INSTA
EASY Credit Card / MY 3.4% 49.36% 3.4% 49.36%
ZONE EASY Credit Card per per per per
/ PRIVILEGE EASY month annum month annum
Credit Card / AXIS BANK
FLIPKART SECURED
Credit Card / INDIAN OIL
AXIS BANK EASY Credit
Card

Finance / Interest Charge details:

1) Interest will be charged;

• If the Total Amount Due is not paid by the Payment Due Date,
interest will be charged on the Total Amount Due and on all
new transactions (from the transaction date) till such time as
the previous outstanding amounts are paid in full
• On all cash advances from the date of the withdrawal until the
date of payment
• Late payment fees / interest levied, if the Minimum Amount
Due is unpaid after Payment Due Date
 • In the case of balance transfers from other Credit Card
accounts, Finance Charges accrue immediately from the Date
of Issue of Banker's Cheque / NEFT on the transferred amount
and on any purchase amount outstanding on your Card
Account

2) The Finance Charges as above will continue to be payable

even after the closure of the Card Account, till the outstanding
on the Card is cleared fully.

3) OTHER FEES & CHARGES

2.5% (Min. Rs. 500) of the

cash amount; Waived for
Cash Withdrawal Fees** BURGUNDY PRIVATE Credit
Card, RESERVE Credit Card &
MAGNUS Credit Card
Rs. 100; Waived for
Fee for Cash Payment
BURGUNDY PRIVATE Credit
at branches
Card
Duplicate Statement Fee Waived
Late Payment Fee for
BURGUNDY PRIVATE Credit Waived
Card
Nil if total payment due is less
than Rs.100
Rs. 100 if total payment due
is between Rs. 101 - Rs. 300
Rs. 300 if total payment due is
between Rs. 301 - Rs. 1,000
Late Payment Fee for ACE Rs. 500 if total payment due
Credit Card is between Rs. 1,001 - Rs.
5,000
Rs. 600 if total payment due
is between Rs. 5,001 -
Rs. 10,000
Rs. 700 if total payment due
is Rs. 10,001 and above
 Nil if total payment due is up to
Rs. 300
Rs. 100 if total payment due is
between Rs. 301 and Rs. 500
Rs.500 if total payment due is
between Rs. 501 and Rs.1000
Rs. 500 if total payment due is
between Rs.1001 and
Late Payment Fee for all other
Rs.10,000
Credit Cards
Rs. 750 if total payment due is
between Rs.10,001 and
Rs.25,000
Rs. 1,000 if total payment due is
between Rs.25,001 and
Rs.50,000
Rs. 1,000 if total payment due is
greater than Rs.50,000
Over-limit Penalty*** for ACE 3% of the over-limit amount
Credit Card (Min. Rs. 500)
2.5% of the over-limit amount
Over-limit Penalty*** for other (Min. Rs. 500)
Axis Bank Credit Cards Waived for BURGUNDY
PRIVATE Credit Card
Charge slip Retrieval Fee or
Waived
Copy Request Fee
Outstation Cheque Fee Waived
2% of the payment amount
Cheque return or Dishonour subject to Min. Rs.450, Max. Rs.
Fee or Auto debit Reversal 1,500
(Bank A/c out of Funds) Waived for Burgundy Private
Credit Card
Surcharge on purchase or
As prescribed by IRCTC /
cancellation of Railway
Indian Railways
Tickets
1% of transaction amount
(Refunded for fuel transactions
Between Rs. 400 to Rs. 5,000.
Fuel Transaction Surcharge Maximum benefits up to Rs. 400
per Statement Cycle; up to Rs
500 for ACE Credit Card and
AIRTEL AXIS BANK Credit
 Card; up to Rs. 250 for PRIDE
PLATINUM Credit Card only.
Refund not applicable on MY
CHOICE Credit Card, NEO
Credit Card, AXIS BANK BUZZ
Credit Card, AXIS BANK
VISTARA Credit Card & AXIS
BANK VISTARA SIGNATURE
Credit Card)

Please note that taxes levied on

fuel surcharge (if any) will not be
waived and will need to be borne
by the cardholder
2% of the transaction value for
MAGNUS Credit Card;
1.5% of the transaction value for
Foreign Currency RESERVE Credit Card;
Transaction Fee**** Nil for BURGUNDY PRIVATE
Credit Card;
3.50% of the transaction value
for all other cards
Mobile Alerts for Transactions Waived
Hot listing Charges Waived
Balance Enquiry Charges Waived

Note: i) GST, as notified by the Government of India, is applicable

on all fees, interest and other charges, and is subject to change as
per relevant regulations of the Government of India.
ii) The Bank retains the right to alter any charges or fees from time
to time, or to introduce any new charges or fees, as it may deem
appropriate, with due intimation of at least one month to the
customer

*Late Payment Fee: Late Payment Fee is charged to the

Cardholder if there has been no payment or a payment less than
the Minimum Amount Due is received by the Payment. Due Date.
Clear funds need to be credited to the Axis Bank Credit Card
Account on or before the Payment Due Date, to avoid Late
Payment Fees
**Cash Withdrawal Fee: The Cardholder can use the Axis Bank
Credit Card to withdraw cash from ATMs in India or overseas,
depending on their usage preference selected at the time of Credit
Card Application, in accordance with the compatibility of the Axis
Bank Credit Card at the said ATM(s). The Transaction Fee shall be
levied on such withdrawals as per above mentioned charges and
would be billed to the Cardholder in the next statement. These
charges are only Bank charges. Certain ATMs will levy withdrawal
charges, which are not linked to the Bank.

***Over-limit Fee: The Bank may approve certain transactions

attempted by the Cardholder which can breach the Credit Amount
exceeds the Credit Limit, an over-limit fee of 2.5% of the over-limit
amount (subject to a minimum of Rs.500) will be levied. Over-limit
status may occur because of fees or interest charges.

****Charges in foreign currency: If a transaction is made in a

currency other than Indian Rupees, that transaction will be
converted into Indian Rupees. The conversion will take place on
the date the transaction is settled with Axis Bank, which may not be
the same date on which the transaction was made. If the
transaction is not in US Dollars, the conversion will be made
through US Dollars, by converting the charged amount into US
Dollars and then by converting the US Dollar amount into Indian
Rupees. Unless a specific rate is required by applicable law, the
conversion rate from US Dollar to Indian Rupees will be at the rates
provided by VISA / MasterCard, as the case may be, on the
settlement date, increased by a Currency Conversion Factor
assessment (currently 3.50%) on such transactions.

A refund of such a foreign transaction initiated by the customer will

also attract an additional 3.5% fee.

Example for Interest Computation:

Assume that you have paid all previous dues in full, and do not have
any amount outstanding in your Credit Card Account, and your
monthly statement is generated on the 20th of every month.

You have purchased household goods for Rs.25000 on 12th June

and withdrawn cash from an ATM for Rs.5,000 on 15th June.
Your monthly statement generated on 20th June shall have the
following entries
Transaction
Date Amount Explanation
Type
12th Purchase made on
Purchase Rs.25,000 Dr
June Credit Card
15th Cash Cash withdrawn on
Rs.5,000 Dr
June Withdrawal Credit Card
Cash withdrawal done
20th Rs. 5,000* 6 days*
Interest Rs.35.50 Dr
June 3.6%*12 months/365
days = Rs. 35.50
Cash 5000*2.5% = Rs. 125
20th
Transaction Rs.500 Dr which is less than Rs.
June
Fee 500
20th GST 35.50*18% =
Rs.6.39 Dr
June on Interest Rs.6.39
20th GST 500*18% =
Rs.90.00 Dr
June on Fee Rs.90
Rs.30,631.89
Closing Balance Total Payment Due
Dr

Actual interest calculation would vary based on the individual

purchase and revolve behaviour and the applicable interest rate.
Your due date for a 20th June statement is 10th July. If you pay
Rs.5000 on 10th July and you also make a fresh purchase of
Rs.10,000 on 11th July, your monthly statement generated on 20th
July shall have the following entries:
 Transaction
Date Amount Explanation
Type
Rs Balance carried forward
Opening Balance 30,631.89 from previous
Dr statement
Payment towards
10th
Payment Rs 5,000 Cr previous statement
July
dues
11th Rs 10,000 Purchases made on
Purchases
July Dr Credit Card
20th Rs 1,413.85 Break up of Rs
Interest
July Dr 1,1413.85 given below

a) Interest on Rs. 25,000 @ 3.6% p.m. from 12th June to

20th July (39 days) [Rs. 25,000 x 3.6% x 39 days x 12
months / 365 days = Rs. 1153.97].

b) Interest on Rs. 5000 @ 3.6% p.m. from 21st June to

10th July (20 days) [5000 x 3.6% x 20 days x 12 months
/ 365 days = Rs. 118.36].

c) Interest on Rs. 10,000 @ 3.6% p.m. from 11th July to

20th July (10 days) [Rs. 10,000 x 3.6% x 10 days x 12
months / 365 days = 118.36].

d) Interest on 631.39 (Interest + Transaction Fee + Tax

levied in last statement) @ 3.6% p.m. from 20th June
to 20th July (31 days) [Rs. 631.39 x 3.6% x 31 days x
12 months / 365 days = Rs. 23.16].

20th Rs. 1,413.85*18% =

GST Rs. 254.49 Dr
July Rs. 254.49

Rs. 37300.23
Closing Balance Total Payment Due
Dr

Actual interest calculation would vary based on the individual

purchase and revolve behaviour and the applicable interest rate.
Making only the minimum payment every month would result in the
repayment stretching over years with consequent interest payment
on your outstanding balance.
Example for Interest Computation on Burgundy Private:

Assume that you have paid all previous dues in full, and do not
have any amount outstanding in your Credit Card Account, and
your monthly statement is generated on the 20 th of every
month.

You have purchased household goods for Rs. 25,000 on 12 th

June and withdrawn cash from an ATM for on 15 th Rs.5,000
June.

Your monthly statement generated on 20th June shall have the

following entries:

Transaction
Date Amount Explanation
Type
Purchase made
12th Rs. 25,000
Purchase on
June Dr
Credit Card
Cash withdrawn
15th Cash
Rs. 5,000 Dr on
June Withdrawal
Credit Card
Rs. Total Payment
Closing Balance
30,000.00 Dr Due

Actual interest calculation would vary based on the individual

purchase and revolve behaviour and the applicable interest rate.
Your due date for a 20th June statement is 10th July. If you pay Rs.
5,000 on 10th July and you also make a fresh purchase of Rs.
10,000 on 11th July, your monthly statement generated on 20th
July shall have the following entries
 Transaction
Date Amount Explanation
Type
Balance carried
Rs.
forward
Opening Balance 30,000.00
from previous
Dr
statement
Payment towards
10th Rs. 5,000
Payment previous
July Cr
statement dues
Rs. Break-up of Rs.
20th
Interest 1,168.69 1168.69
July
Dr given below:
11th Rs. 10,000 Purchases made on
Purchases
July Dr Credit Card

Interest on Rs. 25,000 @ 1.50% p.m. from 12th June to 20th

July (39 days) [Rs. 25,000 x 1. 5% x 39 days x 12 months /
365 days = Rs. 480.29]

Interest on Rs. 5000 @ 1.50% p.m. from 15th June to 10th July
(26 days) [5000 x 2.95% x 26 days x 12 months / 365 days =
Rs. 64.10]

Interest on Rs. 10,000 @ 1.50% p.m. from 11th July to 20th

July (10 days) [Rs. 10,000 x 2.95% x 10 days x 12 months /
365 days = 49.32].

20th Rs. 1,149.17*18% =

GST Rs. 206.85 Dr
July Rs. 206.85
Closing Balance Rs. 36,685.36 Dr Total Payment Due

B) Late Payment Fee Calculation

Late Payment Fee is charged to the Cardholder if there has been

no payment or a payment less than the Minimum Amount Due
is received by the Payment Due Date. Clear funds need to be
credited to the Axis Bank Credit Card Account on or before the
Payment Due Date, to avoid Late Payment Fees.
C) Credit and Cash Withdrawal / Advance Fees

• The Credit Limit: This is the limit assigned to the Cardholder.

The total outstanding, including all transactions, fees and
charges should not exceed this limit.

• Cash Limit: This is the Cash Advance Limit assigned to the

Cardholder. This limit is lower than the Credit Limit, and is a
subset of the overall Credit Limit.

A transaction fee is levied on cash withdrawn from ATMs. Also,

cash transactions always accrue interest from the transaction
date, unlike retail purchases, where interest accrual depends
on the payment of 100% balance payment by the Payment Due
Date

• Available Credit Limit: The Available Credit Limit at any time is

the difference between the assigned Credit Limit and the
outstanding balance on the Card at that point of time. The Add
- on Cardholder(s) will share this Credit Limit assigned to the
primary Cardholder

• Available Cash Limit: The Available Cash Limit at any time, is

the difference between the assigned Cash Limit & the
outstanding cash balance on the Card at that point of time.

• International Limit: International Limit is the limit assigned to

the customer for international usage. It is only applicable for
customers who have opted for international usage at the time
of Credit Card Application. This is as per the International Limit
mentioned on your Welcome Kit

• The Credit, Cash and International (if any) Limit will vary for each
Cardholder. It will be communicated to the

Cardholder in the Welcome Letter at the time of delivery of the

Card, and will also be disclosed in the monthly statement sent
to the Cardholder. The Available Credit Limit at the time of
generation of each monthly statement is provided as a part of
the said statement.
• Multi cards-Limit sharing: Axis Bank at its sole discretion
reserves the right to provide a card type that is different from
the existing card type held by the Cardholder. The Credit
Limits and Cash Limits on any Credit Card at any point in
time are at the sole discretion of Axis Bank. Credit limit
across all your Axis Bank Credit Cards is shared.
Irrespective of different credit limits individually on your Axis
Bank Credit Card, the combined usage will be restricted to
the shared limit. Credit limits at individual card level or
shared limit at customer level are decided at sole discretion
of the bank basis extant internal guidelines. In situations
where the outstanding exceeds the credit limit assigned to
the credit card standard over limit charges will be applicable.

Axis Bank reserves the right to update the customer's

demographic and personal details as per the latest
application for his/her existing card(s) if any.

• RBI Guidelines on usage

As per RBI guidelines, all cards shall be enabled for use only
at contact based points of usage within India (ATMs and
POS i.e. point of sale devices). You can set or change your
usage preference and manage transaction limits on your
card anytime by enabling or disabling contactless,
international, online transactions via Axis Mobile app,
internet banking or simply contacting the customer care /
visiting the nearest branch. The contactless symbol on the
front face of your card signifies that the card is contactless
acceptance ready. If your card plastic does not support any
of the above mentioned transactions, you will not be able to
enable or disable preferences/limits, please call the
customer care or visit a branch for your request.
D) Credit - Free Period

The interest - free grace period could range from 20 to 50 days,

depending on the date of transaction.

Illustrative example for the calculation of the grace period:

For a statement of the period from 20th June to 20th July, the
Payment Due Date would be 10th August. Assuming that you
have paid your Total Amount Due of the previous month’s
statement by the Payment Due Date, the grace period would be:

1. For a purchase dated 24th June, the interest - free grace period
is from 24th June -10th August i.e. 47 days.

2. For a purchase dated 14th July, the interest - free grace period
is from 18th July to 10th August i.e. 23 days. Thus, the grace
period can vary depending upon the date of purchase. However,
if the Total Amount Due of the previous month is not paid by the
Payment Due Date, then the Free Credit Period will be lost and
there will not be any interest - free period. For cash advances,
interest is charged from the date of transaction until the date of
payment.

E) Billing and Statement

i] Billing Statement - Periodicity & mode of sending: The Bank

will send at your mailing address / e-mail address, as per
Bank's records, a statement / e-statement once a month for
there is any transaction or outstanding of more than Rs. 100
on the Card Account. Non - receipt of a Statement would not
affect your obligations and liabilities under this agreement
and you shall be liable to settle the outstanding balance on
the Card within the Payment Due Date.

ii] The Bank will debit the Card Account for all debits received
from the Merchant Establishments and charges incurred,
and credit the Card Account for all payments made by the
Cardholder to the Bank and also for any payment in favour
of the Cardholder.

iii] The Bank may offer the Cardholder a revolving credit facility
wherein the Cardholder may choose to pay only the
 Minimum Amount Due (MAD) as indicated on the Statement.
The Total Amount Due (TAD) from the Cardholder or the
MAD should be paid by the Cardholder on or before the
Payment Due Date which is also indicated on the Statement.

iv] Non-payment of the MAD by the Payment Due Date shall

render you liable to risk of withdrawal or suspension
(Whether temporarily or permanently) of the Axis Bank
Credit Card. A fee will be levied for such non - payment as
well. The Bank may, at its sole discretion, also instruct the
Merchant Establishment not to honour the Axis Bank Credit
Card and/or to take custody of the Card by hot listing the
Card Number in the Card Association System.

v] You may pay more than the Minimum Amount Due before
the Payment Due Date more than once, during the billing
period, or pay the balance outstanding on the Card Account
at any time before the due date.

vi] Payments made to your Card Account will be apportioned in

the order of:

1. Fees and charges including taxes

2. Interest charges
3. Cash advances
4. Dial-a-Draft
5. EMI
6. Balance transfer
7. Purchases

vii] If any payment instruction issued by you is subsequently

dishonoured, the Card privileges may be suspended /
terminated and a fee, as mentioned in the Schedule of
Charges shall be levied to the Card Account at the sole
discretion of the Bank. Such a fee amount is subject to
change at the sole discretion of the Bank. The Bank also
reserves the right to initiate any appropriate legal action.

viii] Duplicate Monthly Account Statements will be provided by

the Bank to you only preceding your request, subject to
payment of service charge specified in Schedule of Charges
and which can be changed at the discretion of the Bank.
 ix] In case of any change in your communication address / e-
mail address, you are advised to contact and update the
same with the Bank immediately to ensure that you receive
Statements regularly and on time.

x] Billing disputes – All contents of the Statement(s) will be

deemed to be correct and acceptable by the Cardholder(s)
unless within 60 days of the Issue of Statement, the
Cardholder(s) informs the Bank of any discrepancies. If the
aforesaid discrepancies are found to be legitimate by the
Bank, it may reverse the charge on a temporary basis until
the completion of subsequent investigations by the Bank to
its full and final satisfaction. If the said investigations
conducted by the Bank indicate that the liability of such
(discrepancies) a charge is accruing to the said
Cardholder(s), then the charge will be reinstated in the
subsequent Statement and fees / charges shall be claimed
by the Bank in accordance with the charges indicated in the
Schedule of Charges.

xi] On availing the EMI facility, reward points if any that have
been accrued on the original transaction shall be reversed.

F) Method of payment with clearing Turnaround Time (TAT)

Payments towards the Card Account may be made in any of

the following ways:

1. Cash: The Cardholder may deposit cash at any of the branches

of Axis Bank towards the Card payment. Such payments at
branches would attract a fee of Rs. 100 per payment
transaction.
TAT for clearance of cash payment – same day.

2. Cheque / Draft: Draw a cheque or draft favouring “Axis Bank

Credit Card No. XXXXXXXXXXXXXXXX" and drop it in to the
collection box of MINC / SKYFIN boxes / over the counter at
Axis Bank branches. Outstation cheques / drafts i.e. cheques /
drafts payable at cities other than specific cities (list of such
specific cities as decided by the Bank from time to time, is
available on request) may attract a processing fee.
 TAT for clearance of Axis Bank cheque – 1 working day. TAT
for clearance of another bank cheque – 3 - 5 working days
based on realisation (Additional day required for Outstation
cheque clearance. Please check with the branch).

3. Internet payment through linked Axis Bank Savings

Account: The Cardholder can make an online payment
through the Axis Bank website. Just log on to
www.axisbank.com. TAT for clearance – 1 working day.

4. Auto-Debit: The Cardholder can pay directly through the

Savings Account by giving an instruction in writing to debit the
payment from such accounts every month on the Payment Due
Date. In case the Payment Due Date falls on a Sunday, the
amount would be debited from such account on the next working
day. TAT for clearance – 1 working day.

5. Click to Pay / NEFT / VMT: Pay your Axis Bank Credit Card
dues from any of your other bank Savings Accounts using Click
to pay / NEFT / VMT.
TAT for Click to pay clearance – 3 working days.
TAT for NEFT clearance – 1 working day.
TAT for VMT clearance – 2 working days.

6. Payment through ATMs: Pay your Axis Bank Credit Card

dues through your Axis Bank Debit Card at any Axis Bank ATM.
TAT for clearance – 1 working day.

7. IMPS Credit Card Payment: With IMPS, Cardholders can

make a payment to any Axis Bank Credit Card from any other
bank mobile application in real - time. Multiple Axis

Credit Card Accounts can be registered on your mobile

application for making payments. And any one (colleagues /
friends / spouse) can make payments to anyone's Credit Card
through this facility.

TAT for clearance – same day.

8. Payment via 3rd Party Channels: Axis Bank recommends
cardholders to pay their credit card dues via above specified
methods. Any credit card payment made via other channels,
including any 3rd party apps non-affiliated with Axis Bank, may
have a higher TAT for clearance. Penal charges, as applicable
on the card variant, will be applicable if funds are not received
by Axis Bank by due date. For any queries arising from
delayed/non-reflection of payment on card made via non-
affiliated channels, customer may reach out to the respective
channels directly.

G) Termination / Surrender / Revocation of Card Membership

The Cardholder may, at any time, choose to terminate /

surrender the Card Account with or without giving any prior
notice. For avoiding misuse, it is advised to cut the Credit Card
into four pieces ensuring that the hologram and magnetic strip
are destroyed permanently. The Cardholder may terminate the
Card membership at any time by writing to the customer service
e-mail id by indicating the complete Card Number or by calling
Customer Care. The termination shall only be effective once
Axis Bank receives the payment of all amounts due and
outstanding in respect of the said Card Account. In the event of
a Credit Card program closure or at the time of renewal of a
Credit Card, Axis Bank at its sole discretion reserves the right
to provide a card type that is different from the existing card type
held by the Cardholder. The Credit Limits and Cash Limits on
any Credit Card at any point in time are as per the sole
discretion of Axis Bank. The Card application shall continue to
be valid for any replacement Card provided at the time of
closure / renewal.

H) Loss / Theft / Misuse of Cards

You must notify the Bank immediately on phone if the Card is

lost, stolen, if someone else knows your PIN or other security
information or if it being used without your permission.
A Police Complaint / First Information Report (FIR) must be
lodged immediately with the nearest police station, a copy of
which must be submitted to the Bank. In case of misuse, the
Bank's liability will be limited to the amount covered under Lost
Card Liability, subject to fulfilment of Policy Terms and
 Conditions. The Cardholder will be solely liable for any misuse
of Cards for ATM or PIN/Password/OTP/mPIN/CVV based
transactions.

I) Communication regarding safe-keeping of PIN

The Personal Identification Number (PIN) issued to the

Cardholder for use with the Card or any number chosen by the
Cardholder as a PIN should be known only to the Cardholder. It
is for the personal use of the Cardholder, and is non-
transferable and strictly confidential. A written record of the PIN
number should not be kept in any form, place or manner that
may facilitate its use by a third party. The PIN should not be
disclosed to any third party, either to staff of the Bank or to
Merchant Establishments, under any circumstance or by any
means, whether voluntary or otherwise. The Bank shall exercise
care while issuing the Cardholder’s PIN except to the
Cardholder.

Insurance Cover for Cardholders

The Insurance covers mentioned below will be applicable

depending on the card variant type. Please go through the
welcome booklet for applicable insurance covers.

Air Accident Cover: Air Accident is valid only if the Axis Bank
Credit Card has been used at a Merchant Establishment or an
ATM for cash withdrawal at least 90 days preceding the incident
and the air ticket is purchased on the Axis Bank Credit Card.
The Cardholder's nominee shall not be entitled to any amount
under the Air Accident Insurance Policy unless all the dues with
Axis Bank are settled. Axis Bank shall have the first charge / lien
on the insurance amount for adjusting the outstanding amount.

Zero Lost Card Liability: Protection against fraudulent

purchase transactions is available, covering 30 days prior to the
reporting period from the moment the loss of Card is reported to
Axis Bank by the Cardholder. The cover is valid only for
fraudulent payment transactions and needs to be mandatorily
supported with an FIR. This insurance cover is not valid for ATM
and PIN/Password/OTP/mPIN/CVV based transactions.
Purchase Protection: Protection against fire or burglary within
90 days of purchases made on the Credit Card, needs to be
mandatorily supported with an FIR. Gross negligence on the
part of the customer leading to a loss will not be covered.
Jewellery and other perishable products are not covered.

Price Protection: The cover will reimburse for the difference

between the price paid with Axis Bank Credit Card for an
item and a lower price advertised price for the same item (same
brand, make, model name and/or number).Cover will be
applicable only for amazon, Flipkart or reputed Online
Purchase Site for any item with an original purchase price above
INR 2500. The lower price must be on the same e-commerce
company, the printed advertisement must be published within 3
days of the purchase and claim intimation must be within 7 days
of printed advertisement. (Contact the bank for items covered
under this feature)

Credit Shield: Covers outstanding up to a specific amount on

the Card in the event of an accidental death.

Delay in Check - in Baggage: Reimburses cost of necessary

items for basic needs in case of baggage delay of more than 6
hours while travelling overseas. Valid only in case of flight ticket
purchased with Axis Bank Credit Card. Checked in Baggage
means the baggage handed over by the Insured Person and
accepted by an International Airlines / carrier outside India for
transportation in the same mode of conveyance as the Insured
Person travels and for which the carrier has issued a baggage
receipt.

Loss of Check - in Baggage: Covers loss of baggage or

damage to baggage in case of overseas travel. Valid only in
case of flight ticket purchased with Axis Bank Credit Card. Valid
only in case of flight ticket purchased with Axis Bank Credit
Card. Checked in Baggage means the baggage handed over by
the Insured Person and accepted by an International Airlines /
carrier outside India for transportation in the same mode of
conveyance as the Insured Person travels and for which the
carrier has issued a baggage receipt.
 Loss of Travel Documents: Covers costs incurred in procuring
a passport, including the application fee for lost passport / other
travel documents while travelling overseas. Valid only in case of
flight ticket purchased with Axis Bank Credit Card.

K) Default

1) In the event of a default i.e. if the Minimum Amount Due is not

paid by the Payment Due Date or breach of any clause of the
Card Member Agreement, the Cardholder will be sent reminders
from time to time by post, fax, telephone, e-mail, SMS
messaging and / or through third parties appointed for collecting
the dues. Any third party so appointed, shall adhere to the Indian
Bank's Association (IBA) code of debt collection.

2) In the event that the Cardholder commits an instance of default,

the Bank at its sole discretion, will be entitled to:

a. Withdraw all Credit Card facilities to the Cardholder.

b. Ask the Cardholder to immediately pay all outstanding

balance on his Card.

c. Exercise the Bank’s right to lien and set - off the amount
outstanding against any monies / deposits / accounts
maintained in the Cardholder name with the Bank.

3) In the case of a default, the Bank can forward the default report
to the Credit Information Bureaus or to such other agencies as
approved by law. The time period between the Payment Due
Date and the billing date indicated on the billing statement is
considered as the notice period for reporting a Cardholder as a
defaulter.

4) The procedure for withdrawal of a default report and the period

within which the default report would be withdrawn after the
settlement of dues:

*The Bank submits the Cardholder's data to CIBIL - Credit

Information Bureau (India) Limited every month in the format
prescribed by the CIBIL. This data includes the repayment
status of all Cardholders, both defaulters and current, for the
 previous month. CIBIL uploads the submitted data onto their
server in another thirty days.

5). Recovery of dues in case of death / permanent in capacitance

of the Cardholder: The complete outstanding balance (Including
unbilled transactions) will become immediately due and payable
to Axis Bank. Axis Bank will be entitled to recover the total
outstanding from the estate of the Cardholder. The Bank will also
be entitled to recover the total outstanding from monies /
deposits / accounts maintained in the Cardholder’s name with
the Bank.

L) Disclosure

Axis Bank may tie - up with credit bureaus authorised by the RBI
and will share credit information including, but not limited to,
your current balance, payment history, demographic details,
etc. The credit bureaus do not provide any opinion, indication or
comment pertaining to whether credit should or should not be
granted. It is in your best interest to maintain a good credit
history by paying the necessary dues in a timely manner. With
credit bureaus in place, responsible customers can expect
faster and more competitive services at better terms from credit
grantors. Default by customers would be available with credit
bureaus which in turn would impact your credit worthiness for
future requirements. Axis Bank will report customer information
to credit bureaus on a monthly basis or such other time period
as may be agreed between the Bank and the credit bureaus. In
case of any billing dispute notified to

Axis Bank, the Bank will suspend reporting to credit bureaus till
the dispute is resolved. The Cardholder acknowledges that Axis
Bank is authorised to share information relating to the
Cardholder / Add - on Cardholder(s), including information
relating to any default committed by the Cardholder in discharge
of his / her obligation, as Axis Bank may deem appropriate and
necessary, with any existing or further credit bureaus as
determined by the Bank from time to time. Accordingly, the
consent from Add - on Cardholder(s) to disclose information to
such credit Bureaus. Such entities may further make available
processed information or data or products thereof to banks /
financial institutions and other credit grantors. Credit Bureaus
 include Credit Bureaus, Credit Reference Agencies, Credit
Information Companies or any other entity formed and
authorised by RBI for the purpose of collecting, collating and
disseminating credit information pertaining to borrowers.

If the Cardholder does not wish to receive any direct marketing

or telecalling / telesales calls from Axis Bank / its associates /
subsidiaries / agents, the Cardholder may opt out by registering
in the ‘Provider Customer Preference Register’ as per details
provided at the ‘TRAI’ website.

Axis Bank is a member of the Banking Codes & Standards

Board of India (BCSBI). Please visit the homepage of our
website to view our commitments under the BCSBI code.

M) Arbitration Clause

All disputes, differences and / or claims or questions arising out

of these presents, or in any way touching or concerning the
same or as to constructions, meaning or effect thereof or as to
the right, obligations and liabilities of the parties hereunder shall
be referred to and settled by arbitration, to be held in
accordance with the provisions of the Arbitration and
Conciliation Act, 1996, or any statutory amendments thereof, of
a sole arbitrator to be nominated by the Lender / Bank, and in
the event of death, unwillingness, refusal, neglect, inability or
incapability of a person so appointed, to act as an arbitrator, the
Lender / Bank may appoint a new arbitrator to be a sole
arbitrator. The arbitrator shall not be required to give any
reasons for the award and the award of the arbitrator shall be
final and binding on all parties concerned. The Arbitration
proceedings shall be held in Mumbai only.

N) Prohibition Clause

International Credit Cards cannot be used on the internet or

otherwise, for the purchase of prohibited items such as lottery
tickets, banned or proscribed magazines, participation in
sweepstakes, payment for call back services, and / or such
items / activities for which no drawl of foreign exchange is
permitted.
O) FEMA (Foreign Exchange Management Act.)

i) Usage of the Card for transacting outside India must be made

in accordance with applicable law, including the Exchange
Control Regulations of the RBI and the Foreign Exchange
Management Act, 1999, and in the event of any failure to do so,
you may be liable for penal action.

ii) Credit Card cannot be used for making payments directly /

indirectly towards Overseas Forex Trading through electronic /
internet trading portals. This is prohibited as per regulatory
guidelines. For further details, please visit our website.

iii) The Card is valid for use, both in India as well as abroad. It is,
however, not valid for making foreign currency transactions in
Nepal and Bhutan.

iv) 100 % payment has to be mandatorily made through Auto pay

mode from Axis bank NRE account only for NRI customers.

v) Cash payment will not be accepted for NRI customers.

P) Unauthorized Electronic Banking Transactions in Card

account

1) The Bank will not offer facility of electronic transactions, other

than ATM cash withdrawals, to customers who do not provide valid
mobile numbers to the Bank.

2)The Customer shall inform the Bank in writing within seven (7)
days, if any discrepancies exist in the Transactions/ particulars of
the Balance on any statement / records that is made available to
the Customer.

3) If the Bank receives any information to the contrary beyond

seven (7) working days, the customers’ liability shall be determined
as per the Banks Board approved policy which is available in Banks
website.
4) All records of your instructions and such other details (including
but not limited to payments made or received) maintained by the
Bank, in electronic or documentary form pursuant to the Terms and
Conditions herein, shall as against You, be deemed to be
conclusive evidence of such instructions and such other details.

5) In case of any dispute relating to the time of reporting and/or

Transaction/s made on the account or any other matter in relation
to the said account, the Bank shall reserve the right to ascertain the
time and/ or the authenticity of the disputed Transaction and your
liability in case of unauthorised transactions in your card account
due to third party fraud or where you have not contributed for the
fraud will be driven as per the guidelines given in RBI Circular on
“Customer protection- Limited liability of customers in unauthorised
Electronic Banking transactions” Any changes in the regulations as
amended from time to time will be applicable and binding at that
point of time.

6) For Customer care/Customer redressal contact details, kindly

refer our website www.axisbank.com/support

Q) Secured Credit Cards

1) The fixed deposit shall act as continuing security for ultimate

balance of all monies that may be due from customer to the bank
under secured credit cards or any other facility sanctioned by the
bank.

2) In case of default or credit facility or facilities not repaid on

demand, the Bank may take all necessary steps to prematurely
encash the fixed/term deposit or set off or uplift the securities/fixed
or term deposits hereby offered or held at any time or
transfer/assign or reassign the same considered to be reasonable
by the Bank and appropriate the net amounts towards discharging
of customer’s liabilities in the account(s) with the Bank of any of its
branches.

3) The Bank has the right to remove lien from the fixed deposit
linked to secured credit card on the basis of customer’s eligibility at
its sole discretion.
R) Classification as Special Mention Account (SMA) and Non-
Performing Asset (NPA)

On accordance with the provisions of the Regulatory Guidelines the

lenders are required to recognize incipient stress in borrower
accounts, immediately on default, by classifying them as special
mention accounts (SMA). The classification of borrower accounts
as SMA as well as NPA shall be done as part of day-end process
for the relevant date and the SMA or NPA classification date shall
be the calendar date for which the day end process is run.
Accordingly, the date of SMA/NPA shall reflect the assent
classification status of the account at the day-end of that calendar
date. An Illustration of such classification is as follows:

 SMA 0 - If due date of a loan account is March 31, 2021,

and full dues are not received on this date, the account
shall be SMA 0 on day end of March 31, 2021.
 SMA 1 - If it continues to remain overdue, then this
account shall get tagged as SMA-1 upon completion of
30 days of being continuously overdue i.e. April 30, 2021.
 SMA 2 - If the account continues to remain overdue, it
shall get tagged as SMA-2 on May 30, 2021
 NPA – If the account continues to remain overdue
further, it shall get classified as NPA on June 29, 2021
DISCLAIMER:

The Bank, its employees, agents or contractors shall not be liable

for, and in respect of any loss or damage whether direct, indirect or
consequential, including but not limited to the loss of revenue,
profit, business, contracts, anticipated savings or goodwill, loss of
use or value of any equipment including software, whether
foreseeable or not, suffered by the user or any person, howsoever,
arising from or relating to any delay, interruption, suspension,
resolution or error of the Bank in receiving and processing the
request and in formulating and returning responses or any failure,
delay, interruption, suspension, restriction, or error in transmission
of any information or message to and from the telecommunication
equipment of the user and the network of any service provider and
the Bank's system or any breakdown, interruption, suspension or
failure of the telecommunication equipment of the user, the Bank's
system or the network of any service provider and / or any third
party who provides such services as is necessary to provide the
facility. Axis Bank may at its sole discretion, utilise the services of
external service provider/s or agent/s and on such terms as
required or necessary, in relation to its products.

• Axis Bank will communicate the status of application form within

21 working days.
• Axis Bank will never ask for card CVV, PIN, OTP or Internet
password to offer any deals, gifts, vouchers, redemption of reward
points, activation or cancellation of card. Kindly ignore such
requests on call/email. Confirm Axis Bank contact numbers on the
official website before any correspondence.
• Please ensure authenticity of the website and/or portal before
initiating any online/e-com transactions. Be aware of fake websites
that befraud you of your money.
• The card issued by the bank is for personal use of the customer.
Bank does not encourage, or support transactions made on behalf
or benefit of a third party.
• In case of merchant refunds/disputes for international
transactions, any rate difference arising out of currency fluctuation
would be borne by the customer.
Contact Channels

Customer Services

1860 500 5555 or 1860 419 5555 accessible from any

landline or cell phone in India

For ACE Credit cards: 1860 419 1919

For Burgundy Private cards: 1800 210 8888
For premium cards: Vistara Infinite, Reserve, Select, Atlas,
Miles & More World Select and Infinite, please contact at:
1800 419 0065

+91 - 22-27648000 accessible from outside India.

E-mail ID: axisbank.com/support

E-mail ID for ACE Credit cards: service.acecard@axisbank.com

For LIC cards: 1800 419 0064

Email ID: liccards@axisbank.com

Grievance Redressal /Escalation

To,

Mr. Caesar Pinto, Nodal Officer

Axis Bank Ltd., NPC1, 5th Floor, "Gigaplex", Plot No. I.T.5, MIDC,
Airoli Knowledge Park, Airoli, Navi Mumbai - 400 708. E-mail ID:
nodal.officer@axisbank.com, Ph. 91-080-61865200. Timings:
9:30am to 5:30pm (Monday to Friday)

9:30am to 2:00pm (Saturday) Except Banking Holidays