Renter'S Handbook: Renting in Seattle
Renter'S Handbook: Renting in Seattle
RENTER’S HANDBOOK
                     JANUARY 2021
                                1
                                                                YOUR VOICE
      VOTE!
       DON’T FORGET TO REGISTER TO
                                                                 MATTERS!
                                                                www.kingcounty.gov/depts/elections
    WELCOME HOME!
    There’s a lot to do when moving to a
       new home. Updating your voter             BALLOTS
                  ALREADY REGISTERED?
    Here are 5 easy ways to update your address:
                                                           NEED TO REGISTER?
                          There are 3 ways to register to vote:
• If you have a current Washington State driver license or state ID card, go online!
• Mail the registration form included in this Renter’s Handbook. (See center pull-out.)
                                                                    Finding a Home                                       6
What Is the Renter’s Handbook?                                               What to Look For                            8
                                                                             Minimum Standards                           8
Welcome to Renting in Seattle. Your landlord is required to                  Rental Registration Inspection Ordinance   10
                                                                             Fair Housing Laws                          11
provide you with this Renter’s Handbook when you apply to rent,
                                                                    Get Ready to Rent                                   14
sign a rental agreement, renew a rental agreement or whenever
                                                                             Rental Applications                        14
the City of Seattle updates information in it.
                                                                             First in Time                              16
                                                                             Holding Deposits                           18
The Renter’s Handbook gives you a broad overview of both your
                                                                             Renting and Disability Rights              18
renter rights and obligations and provides tips and helpful         Moving In                                           20
resources to make renting in Seattle a great experience. You                 The Rental Agreement                       22
should keep this handbook where you can easily reference it.                 Move-In Charges                            24
                                                                             Installment Payments                       25
Remember, there is help available when your handbook does not                Utility Accounts                           26
have the answer to your question or specific situation. The Rent-    While You Rent                                      30
ing in Seattle Helpline (206) 684-5700 is open Monday – Friday               Landlord/Tenant Duties                     32
during business hours so you can talk to someone for information             Adding Roommates                           34
and guidance. Language assistance is available                               Notices From Your Landlord                 36
                                                                             Rent Pledges                               42
This handbook is not intended as legal advice. You can also visit   Moving Out                                          44
our web site www.seattle.gov/rentinginseattle.                               Ending the Rental Agreement                46
                                                                             Just Cause Termination                     46
                                                                             Eviction                                   50
                                                                             Security Deposit Return                    51
                                                                    Final Thoughts                                      52
                                                                    Index                                               53
      FINDING A HOME
Finding the right place for you is not an exact science and people find their homes in lots of different
ways. Many listings are available for free online. Sometimes, driving or walking around a neighbor-
hood can yield results where ‘For Rent’ signs are posted. Beware of online scams that ask for money
or wire transfers. Never agree to rent a place before you see it. If a deal feels too good to be true, it
probably is! You can report suspected rental scams to the Federal Trade Commission at
www.consumer.ftc.gov.
Affordable housing can mean a lot of different things. Generally, it is housing that is tied to your
income level, often, but not always, based on area rents. Some low-income housing is federally
funded and/or provided by non-profit housing organizations. The City’s Office of Housing maintains a
list of search sites at www.seattle.gov/housing/renters/find-housing.
Often there are waitlists for these affordable housing options. Seattle Housing Authority (SHA) both
owns low-income housing units and has a rent subsidy program called ‘Housing Choice Vouchers’.
You can find out more about SHA at www.seattlehousing.org, or you can visit their office
location in downtown Seattle at 190 Queen Anne Avenue North. You can call the Community
Information Line at 2-1-1 for a list of affordable housing providers over the phone if you don’t have
access to a computer.
    What to Look for in Your Potential Home                                                  Fire and Safety
                                                                                             Stairs must be safely constructed and have appropriate handrails. Smoke and
                                                                                             carbon monoxide detectors are required. An exterior door or properly sized window
                                                                                             for emergency exit (known as egress) is required in all rooms used for sleeping.
                                                                                             There are lots of additional requirements for larger, multi-unit buildings.
Security
    It’s important to know what to look for in a potential                                   Entry doors must have a deadbolt and have a peep hole or window so you can see
    home besides your personal preferences. Seattle has rules                                who is at the door. Locks must be changed when there is a change of tenancy.
                                                                                             Buildings must be secure enough to reasonably prevent criminal actions to residents
    for minimum safety and maintenance standards that                                        and their belongings.
    housing must meet to be a rental. The rules are in the
    City’s Housing and Building Maintenance Code. The
    following is a basic explanation of those standards.
    This category covers the minimum size of housing units and includes dimensions of
    sleeping rooms. It also covers light and ventilation requirements, like windows, fans,
    and sanitation. For example, a sleeping room must be at least 70 square feet with
                                                                                                                            Good to Know!
    an additional 50 square feet for each person in excess of two.
                                                                                                 Other general safety things to watch out for in older buildings and homes
    Structural                                                                                   are the potential hazards of peeling lead paint and asbestos when it is
                                                                                                 friable (crumbling and not contained). If a unit has bedrooms below ground
    Elements such as foundations, chimneys, and roofs must be solid and stable. The              like basement rooms, are there large enough windows or exterior doors? If
    building needs to be weathertight, damp-free, rodent-proof, and maintained in                not, those rooms should not be advertised nor used as bedrooms, as they
    good repair.                                                                                 do not meet safety standards
Mechanical
    All housing units must have a permanently installed heating source (space heaters
    alone are not sufficient). Electrical equipment, including wiring, and appliances
    must be properly installed and safely maintained. The unit must be safely lit and
    have sufficient electrical outlets.
8                                                                                                                                                                                  9
     Is the Unit Registered?
     As of 2014, all rental properties in Seattle must be registered with the City in
     accordance with the Rental Registration and Inspection Ordinance. There are some
     exemptions such as housing owned by Seattle Housing Authority or licensed facilities
     such as assisted living homes. This helps the City ensure your housing is safe and
                                                                                                                   Seattle’s Fair Housing Laws
     complies with minimum standards. Inspections are required every 5-10 years. You
     can check if your home is registered at www.seattle.gov/rrio                                Seattle’s Fair Housing Laws are designed to ensure everyone has equal access to
                                                                                                     housing. It is illegal to discriminate in the rental of housing because of:
               ?
                                                                                                                                          •
                                                                                                        •   Color                         • Marital status
                                                                                                        •   Ancestry                      • Political ideology
                                                                                                        •   Sex                           • Parental status
                                                                                                        •   Disability                    • Sexual orientation
                                                                                                        •   Creed                         • Gender identity
                                                                                                        •   Religion                      • Use of a service animal
                                                                                                        •   Age                           • Use of a Housing Choice Voucher or
                                                                                                        •   Retaliation                     other subsidy programs
                                                                                                        •   Alternative sources           • Military status or veteran
                                                                                                            of income                     • Criminal history
                                                                                            Landlords must include specific information when advertising a unit for rent.
                                                                                            Advertisements must:
                                                                                                      • Include the criteria that will be used for screening and the minimum
                                                                                                        standard to move forward in the application process
10                                                                                                                                                                                   11
     Source of Income Protections                                                       The following are some of the factors informing a landlord’s consideration:
     Seattle has protections for renters with a source of income other than                       • Nature and severity of the offense
     employment. Housing providers cannot deny you a rental unit or treat you
     differently because your income comes from social security, alimony, retirement,              • Number and types of convictions
     disability etc. or if you are relying on a rental subsidy program like a Housing
     Choice Voucher. If your landlord has a rent to income ratio requirement they                 • Age at time of conviction
     must subtract any subsidy you receive before making the calculation. See pg. 17
     for more on income-to-rent ratio.                                                            • Evidence of good tenant history
• Supplemental information
                                                                                        Homeowners renting units on the property where they live like an attached
                                                                                        apartment or backyard cottage are exempt from these screening restrictions.
                                                                                        If you see rental housing advertising that does not comply with Fair Chance
                                                                                        housing laws, you can call the Helpline at (206) 684-5700 to report it.
     Seattle’s Fair Chance Housing Ordinance offers protections to address bias and
     barriers people with criminal backgrounds face when attempting to secure rental
     housing.
     Adult applicants may be screened against the sex offender registry. A landlord
     could potentially disqualify an applicant on the registry only if:
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     GET READY TO RENT
     Renting can be a competitive business, especially for the most affordable units. Being prepared in
     advance can really help.
                • Know your credit score and any potential issues that might show in a screening report.
                  You can manage that information with your application and explain the circumstances
                  to support your application. You can access your credit report at
                  www.annualcreditreport.com
                • Know your rights before you submit an application.
                • Have the following information ready for your application:
                         • Current and previous address including landlord information
                         • Names and birth dates of all occupants
                         • Employment and income information and verification
                         • Vehicle information
                         • References, both personal and housing related
                         • Pet information
     Housing providers must make clear in advance the criteria they will use to screen your application
     and the reasons that would result in denying your application. You are entitled to a copy of the
     screening report.
     You can only be charged the actual cost of the application screening. The customary cost in Seattle is
     approximately $25-$45 per adult.
     If your application is denied, the housing provider must give you a written notice stating the reasons.
     This is called an ‘adverse action’ notice and is required by both City and State law.
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                                                                                             Income to Rent Ratio
                                                                                             As mentioned before, a landlord cannot deny you housing because your income
                                                                                             comes from a source or sources other than employment. If part of the eligibility
                                                                                             requirement is a rent to income ratio, and your income is from other sources or
     First in Time
                                                                                             subsidies, your landlord must follow these steps in making the calculation:
     The First-in-Time Ordinance requires landlords to offer a rental agreement to the first
     qualified applicant who submits a complete application. Housing providers must
     cooperate fully with applicants using a housing subsidy such as completing required
     paperwork, etc.
                                                                                                   STEP 1                        STEP 2                         STEP 3
     Landlords must:
                                                                                                Determine tenant              Determine tenant               Calculate tenant
                                                                                                total monthly                 portion of rent by             required income by
              • Date and time stamp applications in the order received                          income by adding              subtracting all                multiplying tenant
                                                                                                all verifiable sources         verifiable subsidies            rent portion by your
              • Screen applications in chronological order one at a time                        of income.                    received from the              ratio. Determine
                                                                                                                              monthly rent.                  qualifications by
              • Give applicants a minimum of 72 hours for additional information on                                                                          subtracting tenant
                an otherwise complete application                                                                                                            total income from
                                                                                                                                                             tenant required
              • Provide 48 hours for a response to an offer of a rental agreement after              Monthly
                                                                                                                                                             income.
                which time the landlord can proceed screening the next applicant in line            Income                         Rent:
                                                                                                                                   $1200
                                                                        ?
                                                                                                Social Security: $400         Veteran Assistance               In 3:1 ratio
                                                                                                                              Subsidy: $1000                tenant required
                                                                                                                                                             income is $600
                                                                                                 One-time Veteran
                                                                                                  Stipend: $300                  Tenant rent
                                                                                                                                portion: $200                 Veteran Assistance
                                                                                                                                                               Subsidy: $1000
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     Holding Deposit                                                                           A reasonable modification allows you to make physical changes to the property that
     (Deposit to Secure Occupancy)                                                             are necessary to make the rental property accessible. You are responsible for paying
                                                                                               for reasonable modifications unless the landlord receives federal funds. An example
     When you apply to rent a unit, the housing provider may want to                           of a reasonable modification is asking permission to widen the bathroom doorway
     charge you a deposit to hold the unit while screening your application.                   to accommodate a large scooter.
              • The maximum holding deposit a landlord may charge is 25% of one                If you have questions or want to file a complaint, contact the Renting in Seattle
                month's rent. A receipt explaining the terms is required.                      helpline (206) 684-5700.
              • If you are offered the unit and decide you don’t want it, you will
                almost certainly lose your holding deposit. The deposit is fully
                refundable if your application is not successful or the unit fails a housing
                inspection connected to a rental subsidy program.
              • If you sign a rental agreement for the unit, the holding deposit must be
                applied to the first month’s rent or move-in costs (security deposit and
                pet deposit).
                                                                                               Service Animals
                                                                          OPEN
                                                                          HOUSE
                                                                                               Service animals are broadly defined in Seattle and include emotional support,
                                                                                               companion, therapy animals, and more. Fair housing rules require reasonable
                                                                                               accommodations for service animals.
     Accessibility                                                                                      • Service animals are not considered pets and cannot be prohibited from
                                                                                                          rental units. ‘No Pet’ policies do not apply to service animals.
     Housing accessibility allows renters with disabilities to live independently. Grab
     bars, ramps, extra width for wheelchairs, designated parking are some examples. If                 • Training or certification of a service animal is not required.
     you have a disability, you can ask for a reasonable accommodation or modification.
                                                                                                        • A housing provider cannot charge a deposit, fee, or additional rent for a
     An accommodation is a change in rules, policies, practices, or services to allow you                 service animal.
     the equal opportunity to use and enjoy a rental unit. An example of reasonable
     accommodation is to make an exception to a parking policy so a person using a                      • You are responsible for your service animal’s behavior and any damage
     wheelchair can have a spot closest to their unit.                                                    it does to your rental unit and the property.
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                       MOVING IN
     Moving is a busy and often stressful time. Things can easily be overlooked. It is
     important to be careful and pay attention to the details at this stage as it sets the
     tone for your entire tenancy.
              • It should be signed and dated by you and your landlord. Your landlord
                must provide you with a copy
              • This checklist will be used by your landlord when it’s time for you to
                move out to determine if you have caused any damage to the unit
     Your landlord cannot legally take a security deposit from you without
     a move-in checklist.
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                                                                                                                                                                       ?
The Rental Agreement
                                                                                         Different Types of Rental Agreements
                                                                                         Month-to-Month
                                                                                         This type of agreement is just like it states, it renews each month. In Seattle, a
                                                                                         landlord must have a legal reason or ‘Just Cause’ to terminate a month-to-month
                                                                                         rental agreement and the notice period required depends on the specific just cause
                                                                                         reason. Those reasons and the required notice a landlord must give are on pg. 46.
                                                                                         You can terminate the rental agreement with a minimum of 20 days’ written notice
                                                                                         before the end of the monthly rental period. For example, if you want to move out in
                                                                                         February, your landlord would have to receive your written notice no later than
                                                                                         February 8. You might appreciate the flexibility of this arrangement but, be aware
     When you are offered a rental agreement, read it thoroughly before signing.
                                                                                         that the terms of your rental agreement, including the amount of rent, can change
     Remember, it is a legally binding contract.
                                                                                         with proper notice during a month-to-month agreement.
              • Pay attention to what costs you are responsible for in
                addition to your rent, such as utilities, and how they                   Terminating Lease
                are billed
                                                                                         This type of rental agreement has a specific end date and offers no automatic right
              • Examine the rules carefully to make sure you understand the              to renew when it ends. Carefully consider before signing a terminating agreement
                policies around guests, pets, parking, etc                               because you may need to move at the end of the lease period if the landlord
                                                                                         chooses not to renew . The terms remain fixed for the duration of the lease unless
              • Get help understanding your rental agreement if you need                 changed by mutual agreement between you and the landlord.
                to, especially if English is not your first language
                                                                                         Initial term converting to month-to-month
     This Renter’s Handbook is required to be provided to you every time you apply to
     rent a place, when you enter into a rental agreement, or whenever the handbook is   This begins as a lease for a specific period that automatically renews to a
     updated.                                                                            month-to-month agreement at the end. You have a right to remain after the initial
                                                                                         term ends unless the landlord has a just cause to end the rental agreement.
                                                                                         No rental agreement?
                                                                                         It is never a good idea to move into a rental unit without a written agreement. If you
                                                                                         find yourself in that situation, you are considered a month-to-month tenant by
                                                                                         verbal agreement and have renter protections. However, the definition of a tenant is
                                                                                         someone entitled to occupy a rental unit under a rental agreement. While verbal
                                                                                         agreements are not unlawful, it may be difficult to prove you are a tenant without a
                                                                                         written rental agreement if a dispute arises.
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     Move-In Charges                                                                             Installment Payments
     In Seattle, there are strict limits to what you can be charged for move-in costs.           It can be difficult to pay what typically amounts to three months’ rent for moving into
     Move-in charges cover the security deposit, fees, and pet deposit.                          a new place. In Seattle, you have a right to pay your move-in costs (deposit and
                                                                                                 fees), last month’s rent, and pet deposit in installments. A landlord cannot refuse to
              • The security deposit and fees combined cannot equal more than one                rent to you because you decide to use installment payments. It is important to
                month’s rent                                                                     remember that in addition to your monthly rent, installment payments must be
                                                                                                 made on time or you can risk getting a 14 Day Pay or Vacate Notice. The installment
              • Fees can only be charged for screening (background check when you                payment schedule is based on the length of your tenancy.
                apply to rent) and/or cleaning
                                                                                                          Deposits & Fees                               Last Month’s Rent
              • If fees are charged for cleaning at the beginning of the agreement, you
                cannot be charged again for cleaning upon move-out                              • 30 days - six-month tenancy = four           • Six-month+ tenancy = six equal,
                                                                                                  equal consecutive installments of              consecutive, monthly installments
              • Total fees cannot exceed 10% of one month’s rent                                  equal duration.
                                                                                                                                               • 60 days - six-month tenancy = four
              • The maximum you can be charged for a pet deposit is 25% of one                  • Month to month = two                           equal payments of equal duration
                month’s rent regardless of how many pets                                          equal installments
                                                                                                                                               • No fees, penalties, interest may be
     Examples:                                                                                  • No installments for deposit/fees if            charged for installment payments
                                                        Hamid and Fatima with their two
                                                                                                  the total does not exceed 25% of
                                                        children are a four-person household.
                                                        Rent is $2,200 per month.                 one month’s rent                             • Failure to pay installments as agreed
      Tracy is a single-
                                                                                                                                                 is a breach of the rental agreement
      person household
      with a dog. The rent                                                                      • Pet deposit = three equal installments         and you can receive a 14 Day Pay or
      for the unit she’s                                                                                                                         Vacate Notice
      moving into is
      $1200 per month.                                                                                                                         • Alternatively, you and your landlord
                                                                                                                                                 can make a payment schedule by
                                                                                                                                                 mutal agreement. Get it in writing.
      Tracy’s total move-in costs can equal             The family’s total move-in costs can
      up to a maximum of $1,500.                        equal up to a maximum of $2,200.
24                                                                                                                                                                                        25
                                                                                                         TIP:                                           TIP:
     Utility Accounts                                                                                    Failure to pay your utility bill               Failure to report leaks, running
                                                                                                         on time can result in eviction.                toilets, and other service issues to
                                                                                                                                                        the landlord promptly can make
                                                                                                                                                        you responsible for some or all of
                                                                                                TIP:                                                    the cost.
                                                                                                Food scraps and recyclable items are not
     Seattle City Light                                                                         allowed in the garbage. All buildings should
                                                                                                have separate containers for those items.                  Puget Sound Energy
     Seattle City Light (SCL) is the City department responsible for electricity accounts.                                                                 Puget Sound Energy (PSE) is the
     You can open an account in your own name. You are responsible for letting SCL                                                                         natural gas provider for the city.
     know when you move out. Failure to pay your bill to the utility or the landlord on                                                                    You can open an account in your
     time can result in a shutoff notice from the utility and/or a 14 Day Notice to Pay or                                                                  own name. PSE has information
     Vacate by your landlord.                                                                                                                              on their website about programs
                                                                                                                                                           to assist with bills, visit
                                                                                                                                                           www.pse.com or
      TIP:                                                                                                                                                 call 1(888) 225-5773.
      SCL also has discount programs and payment assistance for
      qualified customers. Visit their web site at www.seattle.gov/
      light/assistance/ or call (206) 684-3000.
                                                                                                  Utility Billing Protections
     Seattle Public Utilities                                                                     The City's Third Party Billing Ordinance protects renters who pay a landlord or a billing
                                                                                                  company for water, sewer, garbage, or electrical services in residential buildings
     Seattle Public Utilities (SPU) is the City department responsible for water, sewer,          with 3 or more units. If you do not get the required billing information or you think
     and garbage accounts. Since 2011, new tenants cannot open accounts in their own              you are charged improperly, you should first talk to your landlord or the
     names. The landlord is responsible for the overall account. You may be responsible           billing company.
     for paying the cost of the utility charges if provided in your rental agreement. You
     should be provided with a copy of the actual bill if the landlord charges you directly.      Complaints of violations are made to the:                     BILL
     Failure to pay your bill on time can result in a shut-off notice and/or a 14 Day Pay or
     Vacate Notice by your landlord as utilities are treated like rent for eviction purposes.     Office of the Hearing Examiner
                                                                                                  Seattle Municipal Tower                             $250.00
      TIP:
                                                                                                                                                                               #Bank
      Never flush anything besides toilet paper. Avoid getting grease, hair, and large             Suite 4000
                                                                                                                                                                 User Name
      items down the drain. A plumbing clog is expensive to repair and your landlord              Seattle, WA 98104
      can charge you the entire cost if you or someone in your household flushes
      something other than toilet paper. Don't believe the marketing claims on
                                                                                                  You can contact the hearing examiner at (206) 684-0521 or
      products for ‘flushable' wipes, etc.
                                                                                                  e-mail Hearing.Examiner@seattle.gov
26                                                                                                                                                                                              27
     What should a tenant’s utility bill include?                                             Common Examples of Utility Billing
     In some rentals, you pay for utilities (such as water) to the landlord or a billing      The way your utilities are billed should be explained in your rental agreement. Here
     company, rather than directly to the utility. The City's Third Party Billing Ordinance   are some common ways tenants pay for utilities.
     protects renters who pay a landlord or a billing company for water, sewer, garbage,
     or electrical services in residential buildings with 3 or more units.
     What should a tenant’s utility bill include?                                             Renting a single-family home with gas, electric, and water/sew-
                                                                                              er/garbage accounts not included in rent.
              • The name, business address, and telephone number of the landlord or
                third-party billing agent, whichever one sent the bill to the tenant          Electric: Tenant has bill in their name, and pays the bill directly to SCL
                                                                                              Gas: Tenant has bill in their name, and pays the bill directly to PSE
              • The basis for each separate charge, including service charges and late
                fees, if any, as a line item, and the total amount of the bill
                                                                                              Water, Sewer, Garbage: Bill is in property owner’s name, but a copy of the bill
                                                                                              is sent to the tenant, and the tenant pays the bill directly to SPU
              • If the units are sub-metered (each unit has its own meter), the current
                and previous meter readings, the current read date, and the
                amount consumed
              • The due date, the date upon which the bill becomes overdue, the
                amount of any late charges or penalties that may apply, and the date
                upon which such late charges or penalties may be imposed
              • The name, mailing address, and telephone number for billing inquiries
                and disputes, the business hours and days of availability, and the
                process used to resolve disputes related to bills
                                                                                              Water, Sewer, Garbage: A third party company uses the information on the
                                                                                              building’s SPU bill and divides it proportionally to building units based on the
                                                                                              number of people on the lease. The tenant pays their portion of the bill to the third
                                                                                              party company.
28                                                                                                                                                                                    29
           WHILE YOU RENT
     Both you and your landlord have rights and responsibilities according to your rental
     agreement, City regulations and State laws. Most of these are common sense things
     and require all parties to act in good faith. In addition, State law requires that your
     landlord provide you with information from the Department of Health about mold
     and information about fire safety. Larger multi-family buildings must have a diagram
     showing emergency evacuation routes.
     TIP: Keep in mind you have a business relationship with your landlord where both
     of you can be significantly impacted by the actions of the other person. Follow these
     important guidelines.
                                                                                                Your rental agreement should state clearly who you contact for emergencies and
                                                                                                repair requests. Reporting needed repairs promptly is important as you could be
                                                                                                held financially responsible for the damage caused by delayed repairs you failed to
                                                                                                report. State law requires you make a repair request in writing. It’s a good practice
                                                                                                to create a record of the repair request which then obliges the landlord to respond.
     • Maintain the building and its structural components
                                                                                                You can also call the landlord if it helps expedite the issue, but make sure there is a
     • Make timely repairs                                                                      written request as well.
     • Maintain common areas such as lobbies, stairs, and hallways
                                                                                                The landlord is required to start repairs within:
     • Control pests
     • Provide operating smoke and carbon monoxide detectors                                              • 24 hours if you are without water, electricity, or heat during the winter,
     • Provide secure entry locks and keys                                                                  or if there is a life/safety issue
                                                                                                          • 72 hours if your appliances are not working or you have a major
     • Provide common garbage, recycle, and food waste containers
                                                                                                            plumbing issue with your sink or bathtub
                                                                                                          • 10 days for any other repair request
                                                                  Tenant Duties                 If your landlord does not respond or refuses to make a necessary repair, you can
                                                                                                contact the Renting in Seattle Helpline at (206) 684-5700.
     • Operating plumbing, electrical, and heating systems properly                             While it may seem justified to withhold rent when your landlord is not responsive
     • Dispose of garbage, recycle, and food waste properly                                     nor making necessary repairs, it is not advisable. Though the State’s Residential
                                                                                                Landlord Tenant Act discusses repair and deduct remedies for tenants, it is a very
                                                                                                specific process and a big risk to withhold rent because the landlord might choose to
                   Good to know!                                                TIP:            evict for non-payment. Make a complaint to the City by calling the helpline and
  Your landlord has to provide an alternative payment                   Remember to get a       consult an attorney before exercising any rights that potentially jeopardize
 method if you are unable to pay your rent electronically.             receipt for your rent!   your tenancy
32                                                                                                                                                                                        33
 Adding Roommates                                                                             There are important steps and timelines you must follow to bring in a roommate.
                                                                                              You must inform your landlord in writing within 30 days of adding someone to your
                                                                                              household. Your landlord can screen the new household member using the same
                                                                                              screening criteria originally used for your rental application. · A non-family room-
                                                                                              mate (a) can be screened and (b) can be denied occupancy based on screening
     Seattle housing can be expensive and finding an affordable place to call home in the
                                                                                                       • Immediate family (a) can be screened and (b) cannot be denied
     city can be a real challenge. You can add roommates to your household which may
                                                                                                         occupancy. Screening charges are allowed in compliance with the
     help if you find yourself struggling to meet your housing costs. Be cautious when
                                                                                                         Rental Agreement Regulation Ordinance (SMC 7.24) and the state
     adding a new roommate, it could prove complicated and difficult removing them if
                                                                                                         landlord tenant act.
     the arrangement does not go well. Remember everyone who pays rent has rights.
     Additionally, your housing could be jeopardized if the landlord decides to evict your
                                                                                                       • The landlord can require a non-family roommate to join the rental
     roommate. It’s good practice to work with your landlord when you want to bring in a
                                                                                                         agreement with 30-days written notice.
     roommate.
                                                                                                       • If the roommate does not join the rental agreement in 30 days, they
     You can add:
                                                                                                         must vacate within 15 days. (45 days total)
              • Immediate family
                                                                                                       • Immediate family cannot be required to join a rental agreement nor be
                                                                                                         denied occupancy.
              • One additional non-family roommate
                                                                                              Except for a screening fee, no other move-in charges can be applied to the added
              • Immediate family of the additional roommate
                                                                                              household member. All original terms of the rental agreement remain the same.
              • Any other roommates that the landlord agrees to
                                                                                          "Housing costs" include rent and any monthly fees you pay your landlord, like
     There are several kinds of notices you can                                           storage or parking. Utility charges based on usage are not included in this type of
     receive from your landlord, some more                                                notice. An exception is if your landlord was previously responsible for paying them
     urgent than others.                                                                  and now wants to charge utilities directly to you. In that case, the landlord is
     • Consider any written notice from the landlord important and worth your             required to give you notice of this type of housing cost increase. If you already pay
       immediate attention. Review it right away and take quick action if necessary.      for utilities, but there is going to be a change in the billing, like paying a different
                                                                                          company, for example, your landlord is required to provide you with a 30-day notice
     • Notices requiring action usually provide a short window of time to comply. Not     to change your rental terms.
       responding in time may lead to serious consequences, such as eviction.
                                                                                          If you have a lease agreement for a specific term, the landlord cannot change your
     • Notices from your landlord must comply with both State and City regulations.       housing costs for the duration of that term. If your rental agreement gives you the
                                                                                          choice to stay as a month-to-month tenant at the end of the term, and the landlord
     • Notices that impact tenants’ rights such as:                                       wants to increase your housing costs at that time, the landlord must send you a
                                                                                          housing cost increase notice before the term expires.
              • Notices to terminate, quit, comply and/or vacate
                                                                                          • The landlord must give you written notice a minimum of 60 days prior to a
              • Notice to increase housing costs (rent etc.)                                housing cost increase not to include the day of service.
              • Notices to enter must include the following language:                     • The notice must include language about how to contact the Renting in Seattle
                                                                                            Helpline and web site for information about your renter rights. Notices that do
          If you need help understanding this notice or information                         not include this information cannot be enforced in Seattle.
              about your renter rights, call the Renting in Seattle
               Helpline at (206) 684- 5700 or visit the web site at                       • It is important to contact the Renting in Seattle Helpline at the time you receive
                       www.seattle.gov/rentinginseattle.
                                                                                            the notice of increase if it is deficient. Paying the new increase likely means you
                                                                                            agreed to it.
     Your landlord must have registered your rental unit with the City before they can
     issue a notice unless the unit is exempt.
                                                                                          • Increases can only begin at the start of a rental period. For example, if your rent
     Call the Renting in Seattle Helpline (206) 684-5700 if you would like assistance       is due on the 1st of the month and your landlord gives you a 60-day notice of
     reviewing a notice. You can also call 2-1-1 for information about free or low-cost     rent increase on January 5th, the earliest the increase could take effect would be
     legal services. The following are the most common types of notices.                    April 1st as there would not be a minimum of 60 days before March 1st .
                                                                                          • No increase can take effect if your rental unit does not meet the minimum
                                                                                            housing code requirements under the Rental Registration and Inspection
                                                                                            Ordinance. See www.seattle.gov/rrio and search under rental registration.
                                                                                            You must notify your landlord in writing and contact the Renting in Seattle
                                                                                            Helpline to schedule an inspection prior to when the increase goes into effect.
36                                                                                                                                                                                  37
                                                                                              If the date or time does not work for you and you have a valid reason for not
     Notice of Changes to the Terms of Your Rental Agreement
                                                                                              wanting to give the landlord access, you should provide dates and times that will
                                                                                              work. A valid reason might be that you have already planned a family event in your
     If you signed a lease , the terms cannot change until the lease expires unless both
                                                                                              home at that time or you want to be there during the access and need more notice
     you and your landlord agree otherwise. If you have a month-to-month rental
                                                                                              to take time off work.
     agreement, the landlord can change the terms with a notice 30 days before the start
     of a new rental period. Changes might include rules around smoking, guests, or pets
                                                                                              Your landlord could issue you a 10 Day Notice to Comply if you fail to grant
     to name some examples. Any changes that increase your housing costs must comply
                                                                                              reasonable access.
     with the housing cost increase notice requirements.
                                                                                                                                       TIP:
                                                                                                The law requires both parties to be reasonable and act in good faith. You and
                                                                                                your landlord should make every effort to have clear, respectful communication.
                                                                                                Consider the other person’s needs, and find agreement on the reason, time, and
                                                                                                manner to enter your home. Make sure you document the communication to
                                                                                                show you have been co-operative.
                                                                                              In cases of an emergency, a landlord can enter the tenant's unit without notice.
     Notice of Intent to Enter                                                                Examples of an emergency may include:
     Your rental agreement gives you the right to control access to your home. That                    • A major plumbing leak
     means the landlord cannot enter without proper notice unless there is an emergen-
     cy situation. The landlord has a right to seek access for making repairs, inspections,            • A fire
     or showing the unit to prospective tenants or contractors. Your landlord needs to
     give you:                                                                                         • Police wellness check of the
                                                                                                         tenant (that requires the
              • At least 2 days' notice for agreed upon or necessary repairs                             landlord to allow officers to
                or inspections                                                                           enter the unit)
                                                                                              In cases of abandonment, a landlord can enter if they have given notice to enter and
              • At least 1 days’ notice for showing the unit                                  received no response after several attempts and evidence exists to reasonably
                                                                                              indicate abandonment.
     Notices to enter must include:
                                                                                              Evidence of abandonment include two or more of the following:
              • The date the landlord wants to come in
                                                                                                       • Your landlord has not received a rent payment
              • The earliest and latest time that they may arrive
                                                                                                       • Your mail has not been collected
              • A telephone number you can call in case you do not wish to allow them
                entry on the date or time in the notice                                                • Your utilities have been disconnected for non-payment
38                                                                                                                                                                                   39
     Notice to Comply or Vacate (10 Days)                                                     Notice to Quit for Waste or Nuisance (3 Days)
     A landlord will use a 10-day notice when you violate the rental agreement.               A landlord will use this 3-day notice in very serious situations, like when criminal
     Examples might include:                                                                  activity occurs on the property or severe damage is caused to the rental unit. There is
                                                                                              no cure for this notice; the only way to comply is to move out or secure an attorney
     • Smoking in a non-smoking unit/building                                                 immediately to defend you in an eviction lawsuit. Landlords must provide a copy of
     • Keeping a pet when no pets are allowed                                                 notices for criminal activity to the Seattle Department of Construction and Inspec-
     • Creating loud noise during quiet hours                                                 tions. There needs to be clear evidence that this type of notice is appropriate for the
                                                                                              circumstances.
     The notice needs to state clearly what you have done to violate the rental agreement
     and what you need to do to comply with the notice. The 10-day period for compli-         Notice to Terminate Tenancy for Just Cause
     ance includes weekends. If you are a month-to-month tenant, receiving 3 or more
     10-day notices in a 12-month period can be a just cause reason for the landlord to       There are specific just cause reasons a landlord can use to terminate a
     terminate your rental agreement.                                                         month-to-month rental agreement in Seattle. The notice period required depends
                                                                                              on the just cause.
     Notice to Pay or Vacate (14 Days)
                                                                                              The Just Cause Eviction Ordinance is discussed under the ‘Moving Out’ section pg. 46.
     A landlord will use a 14-day notice when rent, utilities, or installment payments are
     late. Those are the only charges permitted on this type of notice. It allows a very
     small window of time to pay what you owe.
     • If you anticipate not being able to pay your rent on time, it is usually best to let
       your landlord know beforehand. Your landlord may even consider agreeing to a
       payment plan. You have nothing to lose by asking the landlord to work with you;
       the worst that can happen is that your landlord says no. Often, your landlord will
       appreciate you being proactive when you have an issue paying your rent if it is
       not an ongoing problem.
     • If you need help with paying your rent, call 2-1-1 for a list of resources that may
       be able to help. See pledges of rent assistance on pg. 42. If you can secure some
       financial help from a third party, it may also give you a little extra time.
     Pay attention to the date rent is due on your rental agreement. Rent is usually due
     on the first of the month. It's common to see late fees assessed on the third or fifth
     day. This does not mean you get a "grace period" which is a common misconception
     some renters have. It just means you can't be charged a late fee until then. You can
     receive a 14-day notice any time after midnight of the day the rent is due.
40                                                                                                                                                                                      41
 Pledges of Rent Assistance                                                         Domestic Violence Victim Protection
 If you are behind on rent and receive a 14-day notice to pay                       • Tenants experiencing domestic violence cannot be held liable for damages to
 or vacate, your landlord must accept a written pledge of                             their rental unit caused by their abuser.
 payment from a third party. A third party can be a
 church or a non-profit.                                                             • The tenant must provide documentation to the landlord that they or an occupant
                                                                                      was a victim of domestic violence and the perpetrator caused the damage.
 • The pledge must be in writing
                                                                                    • The documentation must be signed by a qualified 3rd party – Seattle Police
 • The pledge must be received before the                                             Department, Licensed mental health professionals, domestic violence program
   14-day notice expires                                                              advocates, clergy, social service case managers.
 • The source must not commit the landlord to anything other than providing
   information for payment
 • The payment must be enough to allow you to become current on all costs on
   its own or in combination with other sources of income or subsidies
                                     Good to know!
         There are additional state laws that require landlords accept pledges of
         assistance even after a 14- day notice expires right up through the
         eviction court process. These protections are not enforced by the City.
         (See RCW 59.18.410)
42                                                                                                                                                                     43
                  MOVING OUT
     Most rental agreements will state how you must give notice to your landlord when
     you want to move out. If you are a month-to- month tenant, you need to inform your
     landlord in writing a minimum of 20 days before the end of the month you want to
     leave. For example, if you wanted to move out by July 31, the landlord must be in
     receipt of your notice not later than July 11.
     Remember if you don’t provide proper notice, you may be responsible for rent for
     the next monthly rental period.
44                                                                                        45
                                                                                                  • Habitual failure to comply with your rental agreement. You have received 3 or
                                                                                                    more 10-day notices to comply or vacate in the most recent 12-month period for
                                                                                                    failure to comply with the rules of your rental agreement.
                                                                                                  • Your landlord or a member of their immediate family needs to move into your
     Ending the Rental Agreement                                                                    unit. This requires a 90-day notice. Your landlord can be required by the City to
                                                                                                    certify (sign a sworn declaration) if they use this just cause and you suspect they
     If your landlord unexpectedly issues you a notice to terminate your rental                     do not intend to occupy your unit or move a qualified family member in when
     agreement, review it right away. Notices given in the City of Seattle must comply with         you move out.
     both State and City regulations. If you need help to review the notice and to
     understand if it complies with City regulations, you can call the Renting in Seattle         • Your landlord wants to sell the unit you rent. This requires a 90-day notice and
     Helpline at (206) 684-5700.                                                                    only applies to single-family dwelling units, defined by City code as detached
                                                                                                    structures that contain one dwelling unit. If you live in a condo, apartment,
     • If you are a month-to- month tenant or you have a lease that automatically                   duplex, triplex, or townhome, your landlord cannot use this as a just cause
        converts to a month-to-month agreement your landlord must give you a just                   reason to end your rental agreement.
       cause reason to terminate your tenancy.
                                                                                                  • Your occupancy of a unit depends on being employed on the property and your
     • If you have a terminating lease, check where it says how the                                 employment is terminated. This would typically apply to property managers who
       agreement will end. The landlord may not have to give notice for this type of                live on site.
       rental agreement.
     Just Cause Eviction Ordinance                                                                • Your landlord rents a portion of their own home or an accessory dwelling unit to
                                                                                                    their own home and no longer wishes to share with you.
     Seattle’s Just Cause Eviction Ordinance is an important protection for renters because it
     prevents arbitrary eviction. It requires landlords to have a legal reason or just cause if   • Your landlord wants to substantially remodel your unit or the building where you
     they want to end your month-to-month rental agreement. Your landlord must give                 live displacing you permanently. This requires your landlord to apply to the City
     you a written notice commonly called a Notice to Terminate Tenancy and state the               for a relocation license which is approximately a 6-month process. The license
     specific just cause. The amount of advance notice depends on the specific cause.                 requirements include giving you an information packet and paying you relocation
     Unless otherwise stated, a minimum of 20 days’ notice before the end of the rental             assistance if your income is at or below 50% of the median income for King
     period is required. The following are the only just cause reasons your landlord can            County. For more details, read the Tenant Relocation Assistance webpage at
     terminate your month by month rental agreement.                                                www.seattle.gov/rentinginseattle.
     • Late rent: you receive a 14-day notice to pay or vacate and fail to comply.                • Your landlord wants to demolish the property where you live or change the use
                                                                                                    to non-residential. This requires a relocation license the same as displacement
     • Habitual failure to pay rent on time. You receive 4 or more 14-day pay or vacate             from a substantial remodel. See above.
       notices in the most recent 12-month period for late rent.
                                                                                                  • Your landlord wants to change the use of the building to non-residential. This
     • Violation of your rental agreement: You receive a 10-day notice to comply with               requires a relocation license the same as displacement from a substantial
       the rules of your rental agreement or vacate and you fail to comply.                         remodel. See above.
46                                                                                                                                                                                        47
     • Your landlord wants to convert your unit to a condo or a co-op. These
       conversions require their own procedure under the Condominium Conversion                                                 Good to Know!
       Ordinance and Co-operative Conversion Ordinance SMC 22.903.030 and                         Your just cause rights cannot be waived. Any rental agreement that attempts
       SMC 22.903.035.                                                                            to do so cannot be enforced. If you are a month-to- month tenant for any
                                                                                                  period of time in your rental unit you have just cause rights.
     • Your landlord receives a notice of violation for housing standards in a permitted
       accessory dwelling unit and wants to discontinue renting it. The landlord must         It is a violation of the Just Cause Eviction Ordinance for a landlord to rely on a just cause
       pay you relocation assistance in the amount of $2,000 or the equivalent of 2           reason to end a rental agreement and fail to follow through, whether that means not
       months' rent two weeks before you move out.                                            moving into the unit, not listing it for sale, etc. Fines and penalties will apply, and
                                                                                              renters have the right to sue for $2,000 in damages in
     • Your landlord receives a notice of violation for an unauthorized housing unit,         Small Claims Court.
       commonly called an "illegal unit," and must discontinue renting your unit. The
       landlord must pay you relocation assistance of either $2,000 or the equivalent of      Notices to terminate a tenancy must include specific language
       2 months' rent 2 weeks before you move out.                                            and information. If you receive a notice, contact the Renting
                                                                                              in Seattle Helpline at (206) 684-5700 for help to determine
     • Your landlord must reduce the number of renters in a dwelling unit to comply           if it is a proper notice.
       with the legal limit. This requires a 30-day notice and payment of relocation          Winter Eviction
       assistance of $2,000 or the equivalent of 2 months' rent 2 weeks prior to
       move out.                                                                              The winter eviction bill exists to protect vulnerable renters in Seattle from being
                                                                                              made homeless during the coldest weather months. Between December 1st and
     • Your landlord is issued an emergency order by the City to vacate and close your        March 1st moderate income households can use the bill as a defense to eviction
       housing unit due to hazardous conditions. The notice requirement depends on            except for the following:
       the specific circumstances of the emergency, but it is always a very short period
       of time. You may get relocation assistance if the emergency condition is found to      • The landlord owns less than four rental units within the City of Seattle.
       be the landlord's responsibility. Relocation assistance is adjusted for cost of
       living each year.                                                                      • The owner or a member of their immediate family needs to occupy
                                                                                                the rental unit
     • Your landlord issues you a 3 Day Notice to Quit for engaging in criminal activity on
       the property. The landlord must specify the crime and facts supporting the             • The owner wishes to sell the rental unit
       allegation in the notice of termination and provide a copy to the City.
                                                                                              • The owner is required to discontinue renting the unit by the City
                                                                                              • Unlawful business and or unsafe conduct that poses an imminent threat to the
                                                                                                health and safety of other renters and or the landlord
                                                                                              If you need help with rent assistance call 2-1-1 for a comprehensive referral list to
                                                                                              agencies with funds and other resources.
48                                                                                                                                                                                            49
                                                                                                 Return of Your Security Deposit
                                                                                                 When you move out, you must return the rental unit to the same condition you
                                                                                                 rented it except for reasonable wear and tear. Reasonable wear and tear naturally
                                                                                                 occurs over time through normal usage. Examples are paint fading, scuff marks on
                                                                                                 linoleum, wear patterns on carpet, etc. Damage, on the other hand, generally occurs
                                                                                                 suddenly and as a result of negligence, misuse, or by accident. Examples are holes
                                        ?
                                                                             EVICTION
                                                                              NOTICE
                                                                                                 in the wall, broken windows, or burn marks on surfaces.
                                                                                                 Your landlord must use the checklist you both signed at the time you moved in to
                                                                                                 determine if you are responsible for damage to the unit. The landlord is not
                                                                                                 required to do an exit walk-through with you, but you can ask for one if you think it's
                                                                                                 useful. It's always a good idea to take pictures of the unit to document the condition
                                                                                                 you returned it in, including cleanliness. If your landlord charged you for cleaning
                                                                                                 when you moved in, you cannot be charged for cleaning at move out. If you owe
                                                                                                 outstanding utility charges, your deposit may be used to cover those.
     Unlawful Detainer Eviction                                                                  • Your landlord has 21 days from your move-out to return your deposit and/or
                                                                                                   provide you with a statement specifying the basis for retaining any portion of
     An eviction, or unlawful detainer, is the legal process a landlord must follow to ask a       your deposit. Be sure to return all keys to clearly signal that you are restoring
     court to restore their possessory right to a rental unit. It is illegal for a landlord to     possession to the owner.
     attempt to evict a tenant without going through the unlawful detainer process.
     Actions like changing the locks, removing tenant's belongings, or disconnecting             • If the landlord needs additional time to get quotes for repair or for a final utility
     utilities are all strictly prohibited.                                                        bill to arrive, they must notify you within the 21-day period.
     Before the court process can begin, the landlord must first give you a notice. The           • Your landlord must consider depreciated value when calculating deductions for
     notice may attempt to end your rental agreement for just cause, collect late rent, or         damage. For example, the age, condition and useful life remaining of flooring,
     enforce the rules of your rental agreement. See types of notices pg. 36 If you fail to        appliances etc. must be factored into assessing charges for damage.
     comply with a valid notice, the landlord can then proceed with an unlawful detainer,
     which is an eviction lawsuit. The landlord must attempt to serve you a court                • It's your responsibility to provide your landlord a correct mailing address for your
     document called a "Summons and Complaint" that explains they are asking the                   deposit refund. If you don’t, the landlord must use your last known
     court to evict you in an "unlawful detainer" lawsuit and states the reasons why. It is        mailing address.
     extremely important that you seek advice from a qualified attorney immediately
     after receiving a "Summons and Complaint." The document will contain a deadline
     for your response. If you do not respond by that deadline, you might be evicted by
     default. Contact an attorney through the 2-1-1 Community Information Line or visit
     the Housing Justice Project at www.kcba.org.
50                                                                                                                                                                                         51
                                  Final Thoughts
                                                                                                                   Index
     Our homes are fundamental to our sense of security and quality of life.
     Regulations and fair housing laws exist to protect your right to a safe and
     healthy environment where you are entitled to the quiet enjoyment of your
     home.
52                                                                                                                                                            53
     Fair Housing                           Minimum standards pg.8-9                Reasonable Modifications pg.18                Screening
       Discrimination pg.11                 Month-to-Month                          Receipt                                         Report pg.11-14
       Service animals pg.19                  Types of rental agreements pg.23        Holding deposit to secure occupancy pg.18     First in time pg.16
     Fees                                     Notices from your landlord pg.37-41     Landlord/tenant duties pg.33                  Holding deposit to secure occupancy pg.18
       Move-in pg.24-25                       Moving out pg.44                      Rental Agreement                                Fees pg.24
       Late fees pg.28, 40                    Just Cause Eviction pg.46-49            Renter’s Handbook pg.3                        Adding roommates pg.35
       First-in-time pg.16                  Move-In Charges                           First in time pg.16                         Seattle City Light pg.26
     Garbage                                  Limits pg.24                            Holding deposit to secure occupancy pg.18 Seattle Housing Authority (SHA)
       Billing pg.26-29                       Installment payments pg.25              Moving-in pg.21                               Affordable housing pg.6
       Landlord/tenant duties pg.32           Adding roommates pg.35                  Types of pg.22-23                             Is the unit registered pg.10
     Holding Deposit pg. 18                   Notices pg.36-41                        Utility billing pg.26-27                    Seattle Public Utilities pg.26
     Housing Building and Maintenance       Occupancy                                 Landlord/tenant duties pg.30-33             Security deposit
     Code (HBMC)                               Minimum standards pg.10                Notices from your landlord pg.37-41           Holding deposit to secure occupancy pg.18
        - see Minimum standards               Adding roommates pg.34-35               Just cause eviction pg.44-49                  Move-in checklist pg.21
     Housing Choice Voucher                 Pests pg.32                               Unlawful detainer pg.50                       Move-in charges pg.24
       Seattle Housing Authority pg.6       Pet deposit pg.24-25                    Rental registration                             Installment payments pg.25
       Discrimination pg.11                 Puget Sound Energy pg.27                  Requirements pg.10                            Return pg.51
       Source of income protections pg.12   Reasonable Accommodations                 Housing cost increase pg.37                 Service animals pg.19
     Income to Rent Ratio                     Rental housing ads pg. 11             Repairs                                       Smoke detectors
       Source of income protections pg.12     Accessibility pg.18                     Landlord/tenant duties pg.32-33               Minimum standards pg.9
       Calculation pg.17                      Service animals pg.19                   Notice to enter pg.38                         Landlord/tenant duties pg.32
     Installment Payments pg.25                                                     Rights                                        Source of Income Protections pg.12
     Landlord Duties pg.32                                                            Renter’s Handbook pg.5                      Third Party Billing pg.27-28
     Lead paint pg.9                                                                  Tenant organizing pg.52                     Utilities pg.26-29
     Lease
        - see Rental agreement
54                                                                                                                                                                              55
       HELPLINE: (206) 684-5700
     www.seattle.gov/rentinginseattle
56
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               341 E Main St, Ste 3       PO Box 1410                    PO Box 400                  3000 Rockefeller Ave, MS 505   PO Box 12570
               Dayton, WA 99328           Coupeville, WA 98239           Shelton, WA 98584           Everett, WA 98201-4060         Yakima, WA 98909-2570
               (509) 382- 4541            (360) 679-7366                 (360) 427-9670 ext 469      (425) 388-3444                 (509) 574-1340
               Cowlitz County             Jefferson County               Okanogan County             Spokane County                 WA State Elections Division
               207 4th Ave N, Rm 107      PO Box 563                     PO Box 1010                 1033 W Gardner Ave             PO Box 40229
               Kelso, WA 98626-4124       Port Townsend, WA 98368-0563   Okanogan, WA 98840-1010     Spokane, WA 99260              Olympia, WA 98504-0229
               (360) 577-3005             (360) 385-9119                 (509) 422-7240              (509) 477-2320                 (800) 448-4881